Full Ontology Tree
The complete taxonomy expanded to the leaf — every market, operating system, sector, operating domain and vocabulary term, with each term tagged by its n-pxCore runtime primitive. Also available as plain text, YAML and JSON.
Professional Services
n-lawOSManaging partner / COO of a law firm or in-house General Counsel — pays per fee-earner seat.
Litigation & Disputes ⚠ regulated
Operating domains
Case matters and pleadingsCourt deadlines and the litigation timetableDisclosure / e-discovery document setsWitness statements and evidence bundlesCounsel and expert instructionsSettlement and offer trackingCosts budgets and recoverability
Vocabulary → runtime
ClientActorOpposing partyActorInstructed barristerActorMatterObjectPleadingArtefactDisclosure bundleArtefactWitness statementArtefactHearing dateEventOrder receivedEventLimitation expiredStateMatter on holdStateSettle or proceed to trialDecisionPart 36 offerDecisionLitigation timetableWorkflowJudgment obtainedOutcomeCosts recoveredOutcomeWin rate by matter typeLearning
Corporate / M&A ⚠ regulated
Operating domains
Deal matters and transaction structureDue-diligence data rooms and findingsTransaction document suites (SPA, disclosure letter)Conditions precedent and the completion checklistSigning and completion logisticsWarranties, indemnities and disclosurePost-completion filings (Companies House, Stamp Duty)
Vocabulary → runtime
Buyer / sellerActorDeal lead partnerActorDeal (transaction)ObjectData roomObjectShare purchase agreementArtefactDisclosure letterArtefactDD red-flag reportArtefactSigningEventCompletionEventConditions precedent satisfiedStateSubject to contractStateProceed / walk awayDecisionPrice-adjustment callDecisionCompletion checklistWorkflowDeal closedOutcomeTime-to-completionLearning
Conveyancing & Real Estate ⚠ regulated
Operating domains
Property files (sale/purchase/remortgage)Title searches and Land Registry priorityProperty enquiries and repliesThe conveyancing chainClient and completion monies (client account)Exchange and completion datesSDLT and registration
Vocabulary → runtime
Buyer / seller clientActorConveyancerActorProperty fileObjectTitle deedObjectLocal search resultArtefactContract packArtefactExchange of contractsEventCompletion dayEventAwaiting mortgage offerStateChain brokenStateReady to exchangeDecisionRelease completion fundsDecisionCompletion workflowWorkflowKeys handed overOutcomeTitle registeredOutcomeAvg days exchange-to-completionLearning
Private Client (Wills, Probate & Trusts) ⚠ regulated
Operating domains
Will instructions and draftingEstate administration mattersLasting Powers of AttorneyTrust deeds and trustee dutiesInheritance Tax planning and accountsEstate assets and liabilities registerDistributions to beneficiaries
Vocabulary → runtime
Testator / settlorActorExecutorActorBeneficiaryActorWillArtefactEstateObjectGrant of probateArtefactTrustObjectDate of deathEventGrant issuedEventEstate in administrationStateIHT due / not dueDecisionDeed of variationDecisionAdministration workflowWorkflowEstate distributedOutcomeFinal estate accountsArtefactAvg estate admin durationLearning
Employment Law ⚠ regulated
Operating domains
Advisory matters and retainersTribunal claims and ET3 responsesSettlement agreementsDisciplinary and grievance processesTUPE transfers and redundancy programmesContracts and policy draftingACAS early conciliation
Vocabulary → runtime
Employer clientActorClaimant employeeActorTribunal claimObjectET1 / ET3ArtefactSettlement agreementArtefactACAS conciliation startedEventTribunal listingEventClaim defendedStateOut of timeStateSettle vs defendDecisionWithout-prejudice offerDecisionGrievance processWorkflowCompromise reachedOutcomeClaim dismissedOutcomeSettlement vs award gapLearning
Intellectual Property ⚠ regulated
Operating domains
Patent and trademark portfoliosFiling and prosecution actionsRenewal and annuity diaryOppositions and disputesLicensing and assignment agreementsFreedom-to-operate / clearance searchesInfringement enforcement
Vocabulary → runtime
Rights holderActorPatent attorneyActorIP portfolioObjectTrademark applicationObjectOffice actionArtefactLicence agreementArtefactFiling dateEventRenewal dueEventRegistered / pendingStateLapsedStateFile / abandonDecisionOppose registrationDecisionProsecution workflowWorkflowRights grantedOutcomeRenewal compliance rateLearning
n-taxOSTax partner or owner of a tax-advisory practice (or Head of Tax in-house) — pays per adviser seat plus volume of returns.
Personal Tax (Self-Assessment) ⚠ regulated
Operating domains
Client self-assessment returnsIncome and gains schedulesFiling and payment-on-account deadlinesAllowances, reliefs and electionsHMRC correspondence and enquiriesCapital gains computationsPayments on account tracking
Vocabulary → runtime
Taxpayer clientActorTax adviserActorTax returnObjectTax computationArtefactIncome scheduleArtefactReturn submitted to HMRCEvent31 January deadlineEventAwaiting client recordsStateFiled / overdueStateClaim a reliefDecisionDisclose or notDecisionReturn preparation workflowWorkflowTax liability calculatedOutcomeRefund securedOutcomeOn-time filing rateLearning
Corporation Tax ⚠ regulated
Operating domains
Company CT600 returns and computationsTax-adjusted profit and add-backsCapital allowances poolsGroup relief and loss claimsR&D and other relief claimsiXBRL tagging and submissionQuarterly instalment payments
Vocabulary → runtime
Company clientActorCorporate tax managerActorCT600 returnObjectTax computationArtefactCapital allowances claimArtefactAccounting period endEventFiling deadline (12 months)EventDraft computationStateFiled with HMRCStateSurrender group reliefDecisionCarry back / forward lossesDecisionCT compliance workflowWorkflowTax charge agreedOutcomeRelief claimedOutcomeEffective tax rate trendLearning
VAT & Indirect Tax ⚠ regulated
Operating domains
VAT registrations and schemesPeriodic VAT returns (MTD)Input/output VAT reconciliationPartial exemption and special methodsCross-border and place-of-supply rulesVAT inspections and assessmentsError correction disclosures
Vocabulary → runtime
Registered businessActorVAT specialistActorVAT returnObjectVAT accountObjectMTD submissionArtefactReturn period endEventPayment deadlineEventRepayment positionStateUnder inspectionStateChoose a VAT schemeDecisionVoluntary disclosureDecisionQuarterly VAT cycleWorkflowReturn acceptedOutcomeAssessment resolvedOutcomeReclaim accuracy rateLearning
R&D and Tax Incentives ⚠ regulated
Operating domains
R&D claim projectsQualifying expenditure captureTechnical narrative and competent-professional inputAdditional information form (AIF)Claim notification deadlinesHMRC compliance checksPatent Box and creative-industry reliefs
Vocabulary → runtime
Claimant companyActorCompetent professionalActorR&D claimObjectQualifying expenditureObjectTechnical narrativeArtefactAdditional information formArtefactClaim notification windowEventSubmitted to HMRCEventUnder enquiryStateClaim approvedStateScheme eligibility (merged/ERIS)DecisionInclude / exclude a costDecisionClaim build workflowWorkflowCredit receivedOutcomeClaim acceptance rateLearning
International & Transfer Pricing ⚠ regulated
Operating domains
Cross-border entity structuresTransfer-pricing policies and benchmarkingPermanent-establishment riskDouble-tax treaty positionsCountry-by-country and Pillar Two reportingLocal file / master file documentationWithholding tax management
Vocabulary → runtime
Multinational groupActorGroup tax directorActorIntercompany transactionObjectTP policyObjectLocal fileArtefactBenchmarking studyArtefactYear-end true-upEventCbCR filing dateEventArm's-length / at-riskStatePE exposureStateSet the arm's-length priceDecisionTreaty relief claimDecisionTP documentation cycleWorkflowPosition defendedOutcomeEffective group rateLearning
Tax Investigations & Disputes ⚠ regulated
Operating domains
HMRC enquiry and investigation casesDisclosure facilities (WDF, CDF/COP9)Information notices and deadlinesSettlement and penalty negotiationsVoluntary disclosuresAlternative dispute resolutionTribunal appeals
Vocabulary → runtime
Taxpayer under enquiryActorHMRC inspectorActorEnquiry caseObjectDisclosure reportArtefactInformation noticeArtefactEnquiry openedEventClosure noticeEventUnder investigationStateSettledStateDisclose vs contestDecisionAccept the penaltyDecisionDisclosure workflowWorkflowLiability agreedOutcomePenalty mitigatedOutcomeAvg penalty reductionLearning
n-accOSPractice principal / partner of an accountancy firm — pays per client portfolio and per accountant seat.
Year-End Accounts & Compliance ⚠ regulated
Operating domains
Client year-end jobsTrial balance and adjustmentsStatutory accounts preparationCompanies House filingDisclosure checklists (FRS 102/105)Accounts approval and signingConfirmation statements
Vocabulary → runtime
Client businessActorAccounts preparerActorYear-end jobObjectTrial balanceObjectStatutory accountsArtefactAdjustment journalArtefactYear-end dateEventAccounts filing deadlineEventAwaiting recordsStateApproved for filingStateChoose accounting basisDecisionGoing-concern judgementDecisionAccounts production workflowWorkflowAccounts filedOutcomeJob turnaround timeLearning
Bookkeeping & Management Accounts
Operating domains
Transaction posting and codingBank reconciliationsAccounts payable / receivableMonth-end closeManagement reporting packsCashflow and KPI dashboardsNominal ledger maintenance
Vocabulary → runtime
Client businessActorBookkeeperActorTransactionObjectNominal ledgerObjectManagement accounts packArtefactBank reconciliationArtefactMonth-end closeEventStatement importedEventUnreconciledStateBooks closedStateCode a transactionDecisionAccrue or deferDecisionMonthly close workflowWorkflowReconciled ledgerOutcomeDays-to-closeLearning
Payroll & Pensions ⚠ regulated
Operating domains
Employee payroll runsPAYE / NIC calculationsRTI submissions to HMRCAuto-enrolment pension contributionsStatutory pay (SSP/SMP)Year-end P60s and P11DsPayslip and BACS processing
Vocabulary → runtime
Employer clientActorPayroll administratorActorPay runObjectEmployee recordObjectPayslipArtefactFPS / RTI submissionArtefactPay dateEventRTI submittedEventPending approvalStateRun finalisedStateApply a deductionDecisionRe-enrol / opt-outDecisionPayroll cycleWorkflowEmployees paidOutcomeRTI on-time rateLearning
Company Secretarial ⚠ regulated
Operating domains
Statutory registers and recordsCompanies House filings (CS01, AP01)Board and shareholder resolutionsShare allotments and transfersPSC register maintenanceRegistered office and director changesAnnual confirmation statements
Vocabulary → runtime
CompanyActorCompany secretaryActorStatutory registerObjectShare capitalObjectBoard resolutionArtefactConfirmation statementArtefactFiling madeEventConfirmation dateEventUp to dateStateOverdue filingStateAllot or transfer sharesDecisionPass a resolutionDecisionFiling calendar workflowWorkflowRegister updatedOutcomeFiling compliance scoreLearning
Outsourced Finance / Virtual CFO
Operating domains
Client finance functionsBudgets and forecastsCashflow managementBoard reporting packsFunding and fundraising supportKPI scorecardsScenario and what-if modelling
Vocabulary → runtime
Client business ownerActorFractional CFOActorBudgetObjectCashflow forecastObjectBoard packArtefactThree-way modelArtefactBoard meetingEventForecast refreshedEventOn budgetStateCash runway criticalStateApprove spendDecisionRaise / cut burnDecisionReporting cycleWorkflowFunding securedOutcomeForecast accuracyLearning
Insolvency & Restructuring ⚠ regulated
Operating domains
Insolvency cases (CVL, administration, IVA)Statement of affairsCreditor claims and meetingsAsset realisationsStatutory notices and reportsDistributions and dividends to creditorsDirector conduct reporting
Vocabulary → runtime
Insolvent company / debtorActorInsolvency practitionerActorCreditorActorInsolvency caseObjectStatement of affairsArtefactProof of debtArtefactAppointment dateEventCreditors' meetingEventIn administrationStateCase closedStateRealise an assetDecisionTrade on or ceaseDecisionRealisation workflowWorkflowDividend paid to creditorsOutcomePence-in-the-pound returnLearning
n-auditOSAudit partner / engagement leader at an audit firm — pays per audit engagement and per auditor seat.
Statutory External Audit ⚠ regulated
Operating domains
Audit engagements and filesRisk assessment and materialityAudit programmes by assertionTest of controls and substantive testingAudit evidence and working papersReview and partner sign-offAudit opinion and report
Vocabulary → runtime
Audited entityActorEngagement partnerActorAudit engagementObjectAudit fileObjectWorking paperArtefactAudit reportArtefactPlanning meetingEventSign-offEventFieldwork in progressStateCleared for reviewStateAssess materialityDecisionModify the opinionDecisionAudit methodology workflowWorkflowOpinion issuedOutcomeRealisation vs budgetLearning
Internal Audit ⚠ regulated
Operating domains
Annual audit plan and universeAudit reviews and fieldworkControl testingFindings and risk ratingsManagement action plansFollow-up and remediation trackingAudit committee reporting
Vocabulary → runtime
Auditee / business ownerActorInternal auditorActorAudit universeObjectAudit reviewObjectAudit findingArtefactAudit report to committeeArtefactFieldwork startEventReport issuedEventOpen findingStateRemediatedStateRate the riskDecisionAccept the residual riskDecisionAudit cycle workflowWorkflowControl improvement deliveredOutcomeFinding closure rateLearning
Assurance & Agreed-Upon Procedures ⚠ regulated
Operating domains
Assurance engagements (ISAE 3000)Grant and covenant certificationsService-organisation reports (SOC/ISAE 3402)Agreed-upon-procedures scopesEvidence gatheringConclusions and certificatesRestricted-use reporting
Vocabulary → runtime
Reporting entityActorAssurance practitionerActorAssurance engagementObjectSubject matterObjectAssurance reportArtefactProcedures scheduleArtefactScope agreedEventConclusion reachedEventEvidence outstandingStateConcludedStateReasonable vs limited assuranceDecisionQualify the conclusionDecisionEngagement workflowWorkflowCertificate issuedOutcomeEngagement marginLearning
Forensic Audit & Fraud Investigation ⚠ regulated
Operating domains
Investigation casesEvidence preservation and chain of custodyForensic data analysisInterviews and statementsLoss quantificationExpert reportsLitigation support
Vocabulary → runtime
Instructing partyActorForensic accountantActorInvestigation caseObjectEvidence itemObjectForensic reportArtefactExpert witness statementArtefactEvidence seizedEventReport servedEventUnder investigationStateFindings substantiatedStateQuantify the lossDecisionRefer to authoritiesDecisionInvestigation workflowWorkflowRecovery achievedOutcomeLoss recovery rateLearning
Quality & Engagement Review ⚠ regulated
Operating domains
Engagement quality reviews (EQR)Hot and cold file reviewsIndependence and ethics monitoringRoot-cause analysis of findingsMethodology complianceRegulatory inspection readinessRemediation actions
Vocabulary → runtime
Engagement teamActorQuality reviewerActorReviewed engagementObjectQuality findingObjectEQR memoArtefactRoot-cause reportArtefactReview completedEventInspection visitEventFinding openStateClearedStateClear or hold sign-offDecisionMandate remediationDecisionReview workflowWorkflowFile grade achievedOutcomeClean-file rateLearning
n-compOSChief Compliance Officer / MLRO / Head of Risk — pays per regulated-entity programme and per compliance-team seat.
AML / Financial Crime ⚠ regulated
Operating domains
Customer due diligence and KYCRisk-rating and EDD casesTransaction monitoring alertsSanctions and PEP screeningSuspicious activity reportsSource-of-funds verificationPeriodic review cycles
Vocabulary → runtime
CustomerActorMLROActorCustomer risk profileObjectMonitoring alertObjectCDD recordArtefactSuspicious activity reportArtefactAlert triggeredEventOnboarding completedEventHigh-risk flaggedStateAccount frozenStateClear or escalate the alertDecisionFile a SARDecisionScreening workflowWorkflowCustomer onboardedOutcomeFalse-positive rateLearning
Regulatory Compliance (Conduct) ⚠ regulated
Operating domains
Regulatory obligations registerControls and attestationsConduct rules and SM&CR responsibilitiesRegulatory change horizon-scanningApprovals and authorisationsRegulatory returns (RegData)Conduct breach handling
Vocabulary → runtime
Regulated firmActorCompliance officerActorObligationObjectControlObjectAttestationArtefactRegulatory returnArtefactRule change publishedEventReturn dueEventCompliantStateIn breachStateSelf-report to regulatorDecisionAccept or remediate gapDecisionAttestation cycleWorkflowReturn submittedOutcomeControl-coverage scoreLearning
Data Protection & Privacy ⚠ regulated
Operating domains
Records of processing activities (RoPA)Data subject access requestsData protection impact assessmentsConsent and lawful-basis registerPersonal-data breach handlingThird-party / processor agreementsRetention and deletion schedules
Vocabulary → runtime
Data subjectActorData protection officerActorProcessing activityObjectDSAR caseObjectDPIAArtefactBreach reportArtefactBreach detectedEventDSAR receivedEventWithin 72 hoursStateReportable to ICOStateNotify the ICODecisionDisclose or redactDecisionDSAR fulfilment workflowWorkflowDSAR fulfilled on timeOutcomeOn-time DSAR rateLearning
Health, Safety & Environmental ⚠ regulated
Operating domains
Risk assessments and method statementsIncident and near-miss reportingSafety inspections and auditsPermits, licences and certificatesCorrective and preventive actionsTraining and competency recordsEnvironmental monitoring and ESG
Vocabulary → runtime
Worker / site teamActorHSE managerActorRisk assessmentObjectIncident recordObjectMethod statementArtefactRIDDOR reportArtefactIncident occurredEventInspection dueEventAction openStateSite shut downStateReport under RIDDORDecisionStop the workDecisionCAPA workflowWorkflowHazard closed outOutcomeLost-time injury rateLearning
ESG & Sustainability Reporting ⚠ regulated
Operating domains
Emissions and carbon inventoryESG metrics and KPIsFramework-aligned disclosures (TCFD/ISSB/CSRD)Supply-chain and modern-slavery diligenceAssurance readinessTargets and net-zero pathwaysStakeholder and investor reporting
Vocabulary → runtime
Reporting organisationActorSustainability leadActorEmissions inventoryObjectESG metricObjectSustainability reportArtefactNet-zero targetArtefactReporting period closeEventDisclosure publishedEventData collection openStateAssurance-readyStateSet a reduction targetDecisionDisclose Scope 3 or notDecisionReporting cycleWorkflowDisclosure filedOutcomeEmissions trajectoryLearning
Governance, Risk & Internal Controls ⚠ regulated
Operating domains
Enterprise risk registerPolicy library and lifecycleInternal control frameworkBoard and committee governanceThird-party / supplier riskIssue and exception managementAssurance mapping (three lines)
Vocabulary → runtime
Risk ownerActorRisk & governance leadActorRiskObjectPolicyObjectControl matrixArtefactBoard reportArtefactRisk crystallisedEventPolicy review dueEventWithin appetiteStateOut of appetiteStateAccept, mitigate or transferDecisionEscalate to the boardDecisionRisk review workflowWorkflowRisk brought in appetiteOutcomeResidual-risk trendLearning
n-consultOSEngagement partner / practice lead at a consulting firm (or Head of Delivery) — pays per consultant seat and per active engagement.
Management & Strategy Consulting
Operating domains
Engagements and statements of workHypotheses and analysis workstreamsDeliverables and decksSteering committee governanceResourcing and utilisationBenefits case and value trackingStakeholder management
Vocabulary → runtime
Client sponsorActorEngagement managerActorEngagementObjectWorkstreamObjectStatement of workArtefactDeliverable / final reportArtefactKick-offEventSteering committeeEventIn deliveryStateOn hold / descopedStateRecommend an optionDecisionGo / no-go gateDecisionEngagement lifecycleWorkflowBenefits realisedOutcomeConsultant utilisationLearning
IT & Technology Consulting
Operating domains
Solution design and architectureImplementation projects and sprintsRequirements and backlogIntegration and data migrationTesting and cutoverChange and adoptionGo-live and hypercare
Vocabulary → runtime
Client product ownerActorSolution architectActorImplementation projectObjectRequirement / user storyObjectSolution design docArtefactTest reportArtefactSprint reviewEventGo-liveEventIn buildStateIn hypercareStateBuild vs buyDecisionApprove the cutoverDecisionDelivery lifecycleWorkflowSystem live in productionOutcomeVelocity / defect trendLearning
HR & People Consulting ⚠ regulated
Operating domains
Organisation design and operating modelsReward and benchmarkingTalent and capability programmesChange management and cultureEmployee engagement and listeningWorkforce planningPolicy and process redesign
Vocabulary → runtime
Client HR sponsorActorPeople consultantActorOperating modelObjectRole / job architectureObjectOrg design blueprintArtefactReward benchmark reportArtefactConsultation launchedEventGo-live of new structureEventIn consultationStateEmbeddedStatePay-banding decisionDecisionRetain or redeployDecisionChange programme workflowWorkflowAdoption achievedOutcomeEngagement-score shiftLearning
Financial & Transaction Advisory ⚠ regulated
Operating domains
Financial and commercial due diligenceValuations and modellingDeal advisory mandatesWorking-capital and synergy analysisQuality-of-earnings reviewsRestructuring optionsReporting accountant work
Vocabulary → runtime
Deal client / acquirerActorTransaction adviserActorAdvisory mandateObjectFinancial modelObjectDue-diligence reportArtefactQuality-of-earnings reportArtefactManagement presentationEventReport deliveredEventIn diligenceStateDeal abortedStateFlag a deal-breakerDecisionAdjust the valuationDecisionDiligence workflowWorkflowDeal supported to closeOutcomeMandate win rateLearning
Marketing, Brand & CX Consulting
Operating domains
Brand and positioning strategyCustomer journeys and CX mapsCampaign and channel plansMarket research and insightCreative deliverablesPerformance measurementGo-to-market roadmaps
Vocabulary → runtime
Client marketing leadActorBrand strategistActorBrand strategyObjectCustomer journeyObjectBrand playbookArtefactCampaign planArtefactCampaign launchEventResearch readoutEventIn flightStateLive in marketStateChoose the positioningDecisionChannel-mix allocationDecisionGTM delivery workflowWorkflowPipeline impact deliveredOutcomeROAS / conversion liftLearning
Engineering & Architecture (Built Environment) Consulting ⚠ regulated
Operating domains
Project commissions and stages (RIBA)Designs, drawings and models (BIM)Site surveys and inspectionsSpecifications and schedulesApprovals and building controlVariations and instructionsSnagging and handover
Vocabulary → runtime
Client / developerActorProject engineer / architectActorProject commissionObjectDesign / drawingObjectSpecificationArtefactInspection reportArtefactDesign freezeEventPractical completionEventAt design stageStateOn siteStateApprove a variationDecisionSign off building controlDecisionRIBA stage workflowWorkflowProject handed overOutcomeOn-time / on-budget rateLearning
Financial Services
n-insOSInsurance carriers, MGAs and brokers — the COO / Head of Underwriting or Claims pays for the policy-and-claims operating system.
P&C Underwriting ⚠ regulated
Operating domains
Submission triage and risk appetite screeningExposure and peril ratingReinsurance treaty attachmentBinder issuance and policy bindEndorsements and mid-term adjustmentsRenewal pricing and retentionFacultative placement
Vocabulary → runtime
SubmissionObjectInsuredActorUnderwriterActorPerilObjectQuote issuedEventBoundStateIn-forceStateDecline or accept riskDecisionRating runWorkflowBinderArtefactPolicy scheduleArtefactLoss ratioOutcomeEndorsementEventRenewal retention rateLearning
Claims Management ⚠ regulated
Operating domains
First notice of loss intakeCoverage verification and reservingAdjuster assignment and field inspectionLiability and damage assessmentSubrogation and recoveryFraud referral and SIUSettlement and payout
Vocabulary → runtime
ClaimObjectClaimantActorAdjusterActorFirst notice of lossEventReserve setStateCoverage decisionDecisionAdjudicate claimWorkflowLoss adjuster reportArtefactSubrogation recoveryEventClosed-paidStateSettlement amountOutcomeDeniedStateSIU fraud flagDecisionAverage cost per claimLearning
Life & Annuities ⚠ regulated
Operating domains
Application and medical underwritingMortality and morbidity ratingPolicy issuance and free-lookPremium billing and lapse managementCash value and surrender handlingBeneficiary and death claim processingAnnuitization and income payout
Vocabulary → runtime
ApplicationObjectPolicyholderActorUnderwriting class assignedDecisionMedical exam orderedEventLapsedStatePremium paidEventCash valueObjectSurrender requestEventDeath claimObjectBeneficiaryActorIssue policyWorkflowIllustrationArtefactDeath benefit paidOutcomePersistency rateLearning
Specialty & Commercial Lines ⚠ regulated
Operating domains
Risk surveying and engineering reportsLayered and excess tower constructionManuscript wording and clause negotiationAggregate exposure modelling (cat)Captive and self-insured programmesAudit and exposure true-upBroker placement and slip signing
Vocabulary → runtime
RiskObjectBrokerActorSlipArtefactLayer attachedEventSubscribedStateSet line sizeDecisionBuild excess towerWorkflowManuscript wordingArtefactAggregate exposureObjectPremium auditEventProbable maximum lossOutcomeCat model outputLearningBound lineStateSurveyorActor
Health & Benefits Administration ⚠ regulated
Operating domains
Group enrolment and eligibilityPlan design and network tieringClaims adjudication against benefit rulesPre-authorisation and utilisation reviewProvider network and credentialingMember appeals and grievancesPremium and stop-loss reconciliation
Vocabulary → runtime
MemberActorBenefit planObjectEnrolmentEventEligibleStatePre-authorisation decisionDecisionAdjudicate against planWorkflowExplanation of benefitsArtefactProviderActorClaim paid to providerEventAppeal filedEventDenied for coverageStateOut-of-pocket spendOutcomeMedical loss ratioLearningNetwork adequacyOutcome
Reinsurance ⚠ regulated
Operating domains
Treaty negotiation and renewalCession and bordereau processingLoss recovery and claims collectionRetrocession placementCatastrophe bond and ILS structuringTechnical accounting and settlementCapital and solvency modelling
Vocabulary → runtime
TreatyObjectCedantActorReinsurerActorCessionEventBordereauArtefactAttachment point reachedStateAccept the cessionDecisionPlace retrocessionWorkflowRecoverableObjectSettlement statementArtefactLoss recoveredOutcomeCat bond triggerEventCombined ratioLearningIn-treatyState
n-bankOSRetail and commercial banks / credit unions — the COO or Head of Retail Banking pays for the deposit, account-servicing and branch operating system.
Retail Deposit Accounts ⚠ regulated
Operating domains
Account opening and KYC onboardingLedger posting and balance maintenanceOverdraft and fee managementHolds, freezes and disputesStatement generation and reconciliationDormancy and account closureJoint and authorised-user management
Vocabulary → runtime
AccountObjectAccountholderActorDeposit postedEventAvailable balanceStateHold placedEventOverdraft decisionDecisionOpen accountWorkflowStatementArtefactDormantStateClosedStateInterest accruedOutcomeDispute raisedEventAverage balance trendLearningBeneficial ownerActor
Commercial & Business Banking ⚠ regulated
Operating domains
Business onboarding and entity verificationCash management and sweep accountsLockbox and receivables postingLetters of credit and trade financeMerchant services setupRelationship and limit managementMulti-entity hierarchy and pooling
Vocabulary → runtime
Business accountObjectRelationship managerActorSignatoryActorSweep executedEventLetter of creditArtefactApprove credit lineDecisionOnboard entityWorkflowActive relationshipStateLockbox depositEventCash positionStateFacility utilisedOutcomeMandateArtefactDeposit betaLearningCounterpartyActor
Branch & Teller Operations ⚠ regulated
Operating domains
Cash drawer and vault managementTeller transactions and postingCheque processing and clearingCurrency exchange at counterCash ordering and replenishmentEnd-of-day balancingCustomer in-branch servicing
Vocabulary → runtime
Cash drawerObjectTellerActorCash withdrawalEventCheque depositedEventDrawer balancedStateOverride approvalDecisionEnd-of-day balancingWorkflowVaultObjectTeller receiptArtefactOut of balanceStateCash order placedEventTill varianceOutcomeBranch customerActorAverage transaction timeLearning
Treasury & Liquidity ⚠ regulated
Operating domains
Cash position forecastingFunding and money-market placementFX position managementInterest-rate gap and ALMLiquidity coverage complianceIntraday liquidity monitoringInternal funds-transfer pricing
Vocabulary → runtime
PositionObjectTreasurerActorFunding placedEventCash forecastArtefactLiquidity breachStateSet funding strategyDecisionRun ALM cycleWorkflowCounterparty limitObjectWithin appetiteStateLCR ratioOutcomeRate gap reportArtefactIntraday liquidity usedOutcomeNet interest marginLearningMaturity ladderObject
Financial Crime & AML ⚠ regulated
Operating domains
Customer due diligence and screeningTransaction monitoring and alertingSanctions and PEP screeningCase investigation and SAR filingEnhanced due diligence reviewsWatchlist and fuzzy-match tuningRegulatory reporting and audit trail
Vocabulary → runtime
AlertObjectInvestigatorActorSubjectActorAlert triggeredEventUnder investigationStateFile a SARDecisionRun EDD reviewWorkflowSuspicious activity reportArtefactSanctions hitEventCleared as false positiveStateRisk rating assignedOutcomeWatchlist matchEventFalse-positive rateLearningCustomer risk profileObject
Card Issuing & Servicing ⚠ regulated
Operating domains
Card issuance and activationAuthorisation and limit controlStatement and minimum-payment cycleChargeback and dispute handlingRewards and interchange accountingFraud blocking and reissuanceCollections handoff on delinquency
Vocabulary → runtime
CardObjectCardholderActorAuthorisationEventActiveStateApprove or decline authDecisionRun billing cycleWorkflowChargeback raisedEventCard statementArtefactBlockedStateInterchange earnedOutcomeReissuedEventDelinquentStateAuthorisation approval rateLearningMerchantActor
n-finOSAsset and wealth managers, RIAs and fund administrators — the CIO / COO of the firm pays for the portfolio, advice and fund-administration operating system.
Wealth Management & Advice ⚠ regulated
Operating domains
Client onboarding and risk profilingGoals-based financial planningSuitability and recommendationPortfolio construction and allocationPeriodic review and rebalancingPerformance and fee reportingHousehold and account aggregation
Vocabulary → runtime
ClientActorAdviserActorPortfolioObjectRisk profile setStateSuitability decisionDecisionRecommendation issuedEventRun financial planWorkflowInvestment policy statementArtefactRebalancedStateDrifted from targetStateGoal fundedOutcomeSuitability reportArtefactTime-weighted returnLearningHeld-away assetObject
Asset Management Operations ⚠ regulated
Operating domains
Mandate and model maintenanceOrder generation and rebalancingCash and corporate-actions handlingCompliance pre-trade checksPerformance attributionClient reporting packsBenchmark and index management
Vocabulary → runtime
MandateObjectPortfolio managerActorModel portfolioObjectRebalance triggeredEventPre-trade breachStateApprove order listDecisionGenerate ordersWorkflowCorporate actionEventIn-line with modelStateAttribution reportArtefactActive returnOutcomeTracking errorLearningBenchmarkObjectCompliance officerActor
Fund Administration & Accounting ⚠ regulated
Operating domains
Trade capture and reconciliationNAV calculation and strikingPricing and fair-value reviewExpense and fee accrualInvestor subscriptions and redemptionsIncome and distribution processingFinancial-statement preparation
Vocabulary → runtime
FundObjectFund accountantActorInvestorActorTrade capturedEventNAV struckStateApprove the NAVDecisionRun NAV cycleWorkflowSubscription receivedEventRedemptionEventNAV packArtefactReconciledStateExpense ratioOutcomePricing exceptionObjectNAV accuracy rateLearning
Private Markets & Alternatives ⚠ regulated
Operating domains
Deal pipeline and sourcingDue diligence and committee approvalCapital calls and drawdownsValuation and mark policyDistributions and waterfallLP reporting and capital accountsFund-of-funds commitment tracking
Vocabulary → runtime
DealObjectGeneral partnerActorLimited partnerActorCapital calledEventCommittedStateInvestment committee approvalDecisionRun capital callWorkflowDrawdown noticeArtefactDistribution paidEventRealisedStateNet IRROutcomeCarried interestOutcomeCapital account statementArtefactDPI multipleLearning
Custody & Asset Servicing ⚠ regulated
Operating domains
Safekeeping and position ledgerSettlement and trade confirmationCorporate actions electionProxy voting and entitlementsIncome collection and tax reclaimReconciliation to depositoriesAsset transfer and re-registration
Vocabulary → runtime
HoldingObjectCustodianActorBeneficial ownerActorSettlement instructionEventSettledStateElect on corporate actionDecisionProcess entitlementWorkflowProxy ballotArtefactFailed tradeStateTax reclaim filedEventIncome collectedOutcomeSafekeeping statementArtefactSettlement fail rateLearningDepositoryActor
Robo-Advice & Digital Wealth ⚠ regulated
Operating domains
Automated risk questionnaireAlgorithmic portfolio assignmentAuto-rebalancing and drift controlTax-loss harvestingFractional and round-up investingGoal tracking and projectionsFunding and recurring deposits
Vocabulary → runtime
GoalObjectInvestorActorRisk score computedStateAuto-assign portfolioDecisionDeposit fundedEventRun auto-rebalanceWorkflowDrift threshold hitEventHarvested lossOutcomeOn trackStateOff trackStateProjection chartArtefactFractional shareObjectGoal-completion likelihoodLearningRecurring deposit setEvent
n-mortOSMortgage lenders, brokers and servicers — the Head of Originations or Head of Servicing pays for the loan-origination-and-servicing operating system.
Mortgage Origination ⚠ regulated
Operating domains
Application intake and pre-qualificationDocument collection and income verificationCredit and affordability assessmentProperty valuation orderingUnderwriting and conditioningRate lock and disclosureClear-to-close and funding
Vocabulary → runtime
Loan applicationObjectBorrowerActorLoan officerActorApplication submittedEventConditionally approvedStateUnderwriting decisionDecisionRun underwritingWorkflowLoan estimateArtefactRate lockedEventClear-to-closeStateLoan-to-valueOutcomeFundedStatePull-through rateLearningAppraisalArtefact
Loan Servicing ⚠ regulated
Operating domains
Payment processing and postingEscrow analysis and disbursementStatement and payoff handlingInsurance and tax trackingModification and assumption requestsInvestor remittance and reportingCustomer servicing and inquiries
Vocabulary → runtime
LoanObjectServicerActorPayment postedEventCurrentStateEscrow accountObjectApprove modificationDecisionRun escrow analysisWorkflowPayoff statementArtefactEscrow shortageStateInvestor remittanceEventPrincipal balanceOutcomePaid offStatePrepayment speedLearningMortgagorActor
Default & Loss Mitigation ⚠ regulated
Operating domains
Delinquency tracking and outreachForbearance and repayment plansLoan modification underwritingShort sale and deed-in-lieuForeclosure referral and timelineBankruptcy handlingREO and property disposition
Vocabulary → runtime
Delinquent loanObjectLoss-mitigation specialistActorMissed paymentEventIn defaultStateWorkout decisionDecisionRun loss-mit reviewWorkflowForbearance agreementArtefactForeclosure referredEventIn foreclosureStateReinstatedStateLoss severityOutcomeREO inventoryObjectCure rateLearningTrusteeActor
Mortgage Brokerage ⚠ regulated
Operating domains
Client fact-find and sourcingLender product comparisonDecision-in-principle requestsCase packaging and submissionAffordability and protection advicePipeline and offer chasingProcuration-fee reconciliation
Vocabulary → runtime
CaseObjectMortgage brokerActorApplicantActorDecision in principleEventRecommend a productDecisionPackage the caseWorkflowSubmitted to lenderStateSuitability letterArtefactOffer issuedEventSourcing resultObjectCompletedStateProcuration fee earnedOutcomeConversion rateLearningLenderActor
Capital Markets & Securitisation ⚠ regulated
Operating domains
Loan pooling and eligibilityBest-efforts and mandatory commitmentsPipeline hedging (TBA)Pool delivery and certificationMSR valuation and saleWhole-loan tradingInvestor reporting and surveillance
Vocabulary → runtime
Loan poolObjectCapital markets deskActorInvestorActorCommitment takenEventHedge placedEventAllocate to poolDecisionDeliver the poolWorkflowPool certificationArtefactDeliveredStateMSRObjectGain on saleOutcomeHedgedStateHedge effectivenessLearningTrade confirmationArtefact
n-tradeOSBroker-dealers, hedge funds, prop desks and exchanges — the Head of Trading or COO of the desk pays for the order, execution and post-trade operating system.
Order & Execution Management ⚠ regulated
Operating domains
Order entry and stagingSmart order routingAlgo strategy selectionFill management and allocationBest-execution monitoringSlippage and TCA analysisCancel-replace and amends
Vocabulary → runtime
OrderObjectTraderActorOrder routedEventPartially filledStateChoose algo strategyDecisionWork the orderWorkflowFill receivedEventFilledStateExecution reportArtefactSlippageOutcomeCancelledStateVenueActorImplementation shortfallLearningAllocationObject
Clearing & Settlement ⚠ regulated
Operating domains
Trade matching and affirmationNovation to clearing houseMargin calculation and callsSettlement instruction and nettingFail management and buy-insCollateral substitutionPosition and exposure reporting
Vocabulary → runtime
TradeObjectClearing memberActorCentral counterpartyActorTrade matchedEventNovatedStateMeet the margin callDecisionRun settlement cycleWorkflowMargin call issuedEventSettledStateSettlement failStateVariation marginOutcomeMargin statementArtefactFail rateLearningCollateralObject
Market Making & Liquidity ⚠ regulated
Operating domains
Quote generation and spread settingInventory and skew managementHedging and delta neutralityRFQ response and auto-quotingAdverse-selection monitoringPosition limit controlP&L attribution by book
Vocabulary → runtime
QuoteObjectMarket makerActorCounterpartyActorRFQ receivedEventQuotedStateSet the spreadDecisionAuto-quote streamWorkflowInventory skewedStateHedge executedEventRealised spreadOutcomePositionObjectTear sheetArtefactFill ratioLearningFlatState
Derivatives & Structured Products ⚠ regulated
Operating domains
Trade structuring and pricingConfirmation and ISDA documentationLifecycle events (resets, fixings)Collateral and CSA managementValuation and XVAExercise and expiry handlingRegulatory trade reporting
Vocabulary → runtime
ContractObjectStructurerActorCounterpartyActorTrade bookedEventLiveStateExercise decisionDecisionProcess lifecycle eventWorkflowConfirmationArtefactFixing appliedEventExpiredStateMark-to-marketOutcomeCSA collateralObjectXVA chargeLearningTermsheetArtefact
Trade Surveillance & Risk ⚠ regulated
Operating domains
Pre-trade limit checksReal-time position and VaR monitoringMarket-abuse alertingBest-execution surveillanceCommunications surveillanceStress testing and scenario runsBreach escalation and case management
Vocabulary → runtime
AlertObjectSurveillance analystActorTraderActorLimit breachEventUnder reviewStateEscalate the alertDecisionRun surveillance sweepWorkflowSTOR reportArtefactClearedStateValue-at-riskOutcomeSpoofing flaggedEventStress scenarioObjectAlert precisionLearningRisk limitObject
n-paymentsOSPayment processors, PSPs, acquirers and fintech wallets — the Head of Payments or COO pays for the money-movement and settlement operating system.
Card Acquiring & Processing ⚠ regulated
Operating domains
Merchant onboarding and underwritingAuthorisation and captureClearing and scheme submissionSettlement and funding to merchantChargeback and representmentInterchange and scheme-fee accountingTerminal and gateway management
Vocabulary → runtime
TransactionObjectMerchantActorAcquirerActorAuthorisationEventCapturedStateApprove merchantDecisionRun settlement batchWorkflowChargeback receivedEventSettled to merchantStateSettlement reportArtefactNet settlement amountOutcomeReversedStateAuthorisation rateLearningCard schemeActor
Account-to-Account & Bank Transfers ⚠ regulated
Operating domains
Payment initiation and validationRail selection (ACH/SEPA/Faster Payments)Sanctions and limit screeningSubmission and acknowledgementReturn and recall handlingReconciliation against bank statementsMandate and direct-debit management
Vocabulary → runtime
PaymentObjectPayerActorPayeeActorPayment initiatedEventPending submissionStateSelect the railDecisionSubmit to railWorkflowPayment returnedEventSettledStateRemittance adviceArtefactFunds deliveredOutcomeRecalledStateStraight-through rateLearningDirect-debit mandateObject
Cross-Border & FX Payments ⚠ regulated
Operating domains
Beneficiary and corridor setupFX rate quoting and lockingCorrespondent routingCompliance and travel-rule screeningFunding and pre-positioningTracking and SWIFT GPI statusReconciliation and nostro management
Vocabulary → runtime
Cross-border paymentObjectSenderActorBeneficiaryActorRate lockedEventIn transitStateChoose routing pathDecisionRoute via correspondentWorkflowPayment creditedEventDeliveredStateMT103ArtefactFX margin earnedOutcomeReturned for repairStateCorridor delivery timeLearningNostro accountObject
Wallets & Stored Value ⚠ regulated
Operating domains
Wallet creation and KYC tieringTop-up and load handlingPeer-to-peer transfersSpend and merchant paymentBalance and ledger managementWithdrawal and cash-outDormancy and balance sweep
Vocabulary → runtime
WalletObjectWallet holderActorTop-up receivedEventActiveStateApprove cash-outDecisionProcess P2P transferWorkflowTransfer sentEventAvailable balanceStateLedger entryArtefactFrozenStateFloat heldOutcomeWithdrawal completedEventActive-wallet rateLearningRecipientActor
Reconciliation & Settlement Ops ⚠ regulated
Operating domains
Incoming-file ingestion and parsingMatching across ledgers and railsException and break investigationFee and interchange verificationFunding and payout schedulingNostro/vostro reconciliationSettlement-cycle close and reporting
Vocabulary → runtime
Settlement fileObjectOperations analystActorPartner bankActorFile ingestedEventMatchedStateResolve the breakDecisionRun reconciliationWorkflowBreak raisedEventUnmatchedStateReconciliation reportArtefactMatch rate achievedOutcomeFundedStateBreak ageingLearningLedgerObject
Payments Fraud & Risk ⚠ regulated
Operating domains
Real-time transaction scoringRules and velocity checksStep-up authentication (3DS/SCA)Manual review queueChargeback-fraud disputingDevice and behavioural signalsModel monitoring and feedback
Vocabulary → runtime
Transaction risk caseObjectFraud analystActorCardholderActorRisk score computedEventFlagged for reviewStateApprove, decline or step-upDecisionRun fraud screeningWorkflowChallenge issuedEventConfirmed fraudStateCase fileArtefactFraud loss avoidedOutcomeCleared as genuineStateFraud-detection rateLearningDevice fingerprintObject
n-lendingOSConsumer/SME lenders, BNPL providers and credit unions — the Head of Credit or Chief Lending Officer pays for the non-mortgage credit decision-and-collections operating system.
Consumer Lending ⚠ regulated
Operating domains
Application and identity verificationCredit-bureau pull and scoringAffordability and income assessmentDecisioning and pricing for riskOffer and acceptanceDisbursement and account setupEarly-arrears monitoring
Vocabulary → runtime
Loan applicationObjectApplicantActorUnderwriterActorApplication submittedEventApprovedStateCredit decisionDecisionRun decision engineWorkflowCredit agreementArtefactFunds disbursedEventPerformingStateRisk-based priceOutcomeDeclinedStateApproval rateLearningBureau reportArtefact
SME & Business Lending ⚠ regulated
Operating domains
Business application and entity checksFinancials and bank-statement analysisCash-flow and affordability modellingGuarantor and security assessmentCredit committee approvalFacility drawdown and covenantsAnnual review and renewal
Vocabulary → runtime
FacilityObjectBusiness borrowerActorCredit analystActorApplication receivedEventSanctionedStateCredit committee approvalDecisionRun credit assessmentWorkflowFacility letterArtefactDrawdownEventCovenant breachStateExposure at defaultOutcomePersonal guaranteeObjectDefault rate by cohortLearningGuarantorActor
Buy-Now-Pay-Later & POS Finance ⚠ regulated
Operating domains
Checkout eligibility and soft-checkInstant split/instalment decisioningMerchant settlement and discountRepayment scheduling and remindersLate-fee and missed-payment handlingRefund and return reconciliationLimit and re-use management
Vocabulary → runtime
OrderObjectShopperActorMerchantActorCheckout requestedEventApproved at checkoutStateInstant credit decisionDecisionSchedule instalmentsWorkflowInstalment dueEventRepayment planArtefactPaid in fullStateMissed instalmentStateMerchant discount earnedOutcomeRepeat-use rateLearningAvailable limitObject
Collections & Recoveries ⚠ regulated
Operating domains
Arrears segmentation and strategyContact and treatment pathsPromise-to-pay and payment plansForbearance and vulnerable-customer handlingCharge-off and provisioningDebt sale and agency placementLitigation and recovery tracking
Vocabulary → runtime
Arrears caseObjectCollections agentActorCustomer in arrearsActorPayment missedEventIn arrearsStateChoose treatment pathDecisionRun collections strategyWorkflowPromise to payArtefactCharged offStateCuredStateAmount recoveredOutcomeDebt soldEventRoll-rateLearningDPD bucketObject
Credit Risk & Portfolio Management ⚠ regulated
Operating domains
Scorecard development and monitoringLimit and exposure settingProvisioning and IFRS 9/CECL stagingVintage and cohort analysisStress testing and scenariosPolicy rule managementEarly-warning indicator tracking
Vocabulary → runtime
PortfolioObjectCredit risk managerActorBorrower cohortActorScorecard deployedEventStage 2 watchStateSet credit policyDecisionRun provisioning modelWorkflowLoss-forecast reportArtefactLimit breachEventWithin appetiteStateExpected credit lossOutcomeProvision raisedEventGini / KS scoreLearningScorecardObject
Property & Built Environment
n-propOSEstate agency / lettings principals and property investment firms who pay per branch or per managed unit to run sales, lettings and asset management.
Residential Sales Agency ⚠ regulated
Operating domains
Instruction and listing bookApplicant register and viewing diaryOffer negotiation and chain progressionVendor reporting and feedbackPortal and window-card marketingValuation and market appraisal pipelineBranch performance and fee pipeline
Vocabulary → runtime
VendorActorApplicantActorInstructionObjectProperty listingObjectAsking priceStateViewing bookedEventOffer receivedEventAccept or reject offerDecisionUnder offerStateChain progressionWorkflowMarket appraisal reportArtefactSole agency agreementArtefactSale agreed (sold STC)OutcomeDays on marketLearningListing-to-instruction conversionLearning
Residential Lettings & Tenancy ⚠ regulated
Operating domains
Rental listing and applicant matchingTenant referencing and right-to-rent checksTenancy agreement and move-in packRent collection and arrears ledgerDeposit registration and protectionInventory and check-in/check-outRenewals and notice management
Vocabulary → runtime
LandlordActorProspective tenantActorRental propertyObjectTenancy agreement (AST)ArtefactHolding deposit takenEventReferencing in progressStateRight-to-rent checkDecisionDeposit protectionWorkflowMove-in completedEventLet agreedStateRent arrearsStateSection 21 / Section 8 noticeArtefactInventory reportArtefactTenancy completedOutcomeVoid periodLearningRent collection rateLearning
Block & Leasehold Property Management ⚠ regulated
Operating domains
Service-charge budgeting and demandsCommunal repairs and planned maintenanceSection 20 major-works consultationGround rent and lease complianceResident and RTM company liaisonBuilding safety and fire-risk registerReserve fund and accounts
Vocabulary → runtime
LeaseholderActorManaging agentActorManaged blockObjectService-charge budgetArtefactService-charge demand issuedEventArrears balanceStateSection 20 consultationWorkflowApprove major works contractorDecisionPlanned maintenance scheduleArtefactFire-risk assessmentArtefactLease breachStateReserve fund top-upEventYear-end service-charge accountsOutcomeReserve-fund adequacyLearningArrears recovery rateLearning
Commercial Property Agency
Operating domains
Office/retail/industrial space marketingTenant requirement and acquisition briefsHeads of terms negotiationRent reviews and lease eventsInvestment sale and yield analysisOccupier fit-out and dilapidationsAgency fee and disposal pipeline
Vocabulary → runtime
Occupier (tenant)ActorLandlord / investorActorCommercial unitObjectRequirement briefArtefactSpace marketedStateInspection arrangedEventHeads of terms agreedEventRecommend lease termsDecisionRent reviewWorkflowHeads of termsArtefactUnder offerStateDeal completed (let/sold)OutcomeNet initial yieldLearningVoid and incentive costLearning
Property Asset & Portfolio Management
Operating domains
Portfolio holdings and unit registerAcquisition and disposal appraisalNet operating income and yield trackingCapital expenditure and refurbishment planningLease event and rent-roll calendarValuation and revaluation cycleInvestor and lender reporting
Vocabulary → runtime
Asset managerActorInvestorActorHeld assetObjectRent rollObjectAcquisition approvedEventUnder managementStateHold or sell decisionDecisionBusiness planArtefactCapex programmeWorkflowRevaluationEventLease event calendarObjectInvestor reportArtefactDisposal completedOutcomeTotal return / IRRLearningOccupancy rateLearning
Mortgage & Property Finance Broking ⚠ regulated
Operating domains
Client fact-find and affordabilityLender product sourcing and comparisonDecision-in-principle and applicationCase packaging and underwriting liaisonProtection and insurance attachmentOffer-to-completion pipelineCommission and compliance file
Vocabulary → runtime
Borrower clientActorMortgage adviserActorMortgage caseObjectFact-findArtefactDecision in principle issuedEventRecommend productDecisionApplication submittedEventIn underwritingStateCase packagingWorkflowSuitability reportArtefactMortgage offer receivedEventCompleted / drawn downOutcomeOffer-to-completion timeLearningApplication-to-offer conversionLearning
n-conveyOSConveyancing solicitors, licensed conveyancers and property-law firms who pay per matter or per fee-earner seat to run the legal transfer of property.
Residential Conveyancing ⚠ regulated
Operating domains
Matter opening and client onboardingProperty searches ordering and reviewContract pack and enquiriesMortgage offer and lender requirementsExchange and completion schedulingLand Registry submissionClient-account ledger and completion funds
Vocabulary → runtime
Buyer clientActorConveyancerActorMatter fileObjectLocal authority searchArtefactEnquiries raisedEventAwaiting replies to enquiriesStateReport on titleArtefactReady to exchange decisionDecisionExchange of contractsEventCompletionWorkflowCompletion statementArtefactRegistered at Land RegistryOutcomeMatter completedOutcomeDays to exchangeLearningFall-through rateLearning
Commercial Conveyancing & Real Estate Law ⚠ regulated
Operating domains
Due diligence and title investigationLease drafting and negotiationCertificate of title for lendersHeads of terms to completionSDLT and corporate structuringProperty finance and securityPost-completion registration
Vocabulary → runtime
Corporate clientActorReal estate solicitorActorTransaction fileObjectTitle investigationWorkflowDue diligence reportArtefactEnquiries outstandingStateLease engrossmentArtefactApprove certificate of titleDecisionCompletion of acquisitionEventSecurity registeredStateCharge created (debenture)ArtefactDeal completedOutcomeDiligence cycle timeLearningEnquiry turnaroundLearning
Remortgage & Transfer of Equity ⚠ regulated
Operating domains
New-lender requirements and redemptionExisting charge redemption statementTransfer of equity draftingID/AML and source-of-funds checksCompletion and new charge registrationLender CHAPS funds reconciliation
Vocabulary → runtime
Remortgaging ownerActorOutgoing lenderActorRemortgage matterObjectRedemption statement requestedEventAwaiting mortgage offerStateTransfer of equity deed (TR1)ArtefactApprove completion dateDecisionCompletionWorkflowFunds releasedEventNew charge registeredStateMatter completedOutcomeSDLT returnArtefactCompletion accuracyLearningRemortgage turnaroundLearning
New-Build & Plot Conveyancing ⚠ regulated
Operating domains
Developer contract pack and plot allocationReservation and exchange deadlinesPlan and lease/transfer reviewHelp-to-Buy and incentive handlingBuild-stage and snagging linkageNotice to complete on practical completion
Vocabulary → runtime
Plot buyerActorDeveloper's solicitorActorPlot matterObjectReservation agreementArtefactExchange deadline (28 days)StateExchange on plotEventNotice to complete servedEventConfirm build warranty presentDecisionPlot transfer (lease/TP1)ArtefactCompletion on legal completionWorkflowAwaiting practical completionStatePlot completed and registeredOutcomeExchange-deadline hit rateLearningReservation-to-exchange timeLearning
Property Disputes & Land Registration ⚠ regulated
Operating domains
Boundary and easement disputesAdverse possession applicationsTitle rectification and first registrationRestrictive covenant issuesLease extension and enfranchisementTribunal and court filings
Vocabulary → runtime
Disputing partyActorProperty litigatorActorDispute matterObjectOfficial copy of registerArtefactApplication lodgedEventAwaiting Land Registry decisionStatePursue or settle decisionDecisionTribunal referralWorkflowStatement of caseArtefactTitle amended / restriction enteredEventDispute resolvedOutcomeLease extension grantedOutcomeTime to resolutionLearningSettlement vs trial rateLearning
n-constructionOSMain contractors, specialist trades and developers who pay per project or per active site to run the build from tender to handover.
Main Contracting & Site Delivery ⚠ regulated
Operating domains
Programme and critical-path managementSubcontractor packages and procurementSite daily diary and labour allocationRFIs and technical queriesVariations and instructionsValuations, retention and payment applicationsSnagging and practical completion
Vocabulary → runtime
Site managerActorSubcontractorActorConstruction projectObjectProgramme (Gantt)ArtefactRFI raisedEventOn programme / behindStateApprove variationDecisionVariation orderArtefactValuation submittedEventSnaggingWorkflowRetention heldStatePractical completion certifiedOutcomeHandover completedOutcomeProgramme slippageLearningCost-to-complete varianceLearning
Quantity Surveying & Cost Management ⚠ regulated
Operating domains
Bill of quantities and take-offCost plan and budget trackingSubcontractor valuations and certificatesVariation pricing and change controlCash flow and cost reportingFinal account negotiationRetention release schedule
Vocabulary → runtime
Quantity surveyorActorClient QSActorBill of quantitiesObjectCost planArtefactTake-off measuredEventBudget on track / overspentStateCertify valuationDecisionInterim certificateArtefactVariation pricedEventFinal account negotiationWorkflowRetention releaseStateFinal account agreedOutcomeCost variance vs budgetLearningMargin erosionLearning
Architecture & Design Coordination ⚠ regulated
Operating domains
Design stages (RIBA work stages)Drawing register and revisionsModel coordination and clash detectionPlanning and building-regs submissionsSpecification and schedulesDesign RFIs and approvalsInformation release schedule
Vocabulary → runtime
ArchitectActorDesign clientActorDrawingObjectDrawing registerObjectDesign issuedEventAwaiting client sign-offStateApprove design revisionDecisionClash detectionWorkflowPlanning application submittedEventSpecificationArtefactPlanning permission grantedOutcomeStage sign-off completeOutcomeRevisions per drawingLearningInformation release adherenceLearning
Specialist Trades & Subcontracting ⚠ regulated
Operating domains
Job booking and dispatchQuotes and pricingMaterials ordering and stockLabour and van schedulingOn-site works and sign-off sheetsCertification (electrical/gas)Invoicing and retention chasing
Vocabulary → runtime
Tradesperson / engineerActorSite client / main contractorActorJobObjectQuoteArtefactJob dispatchedEventAwaiting materialsStateAccept or decline jobDecisionWorks in progressStateJob completion workflowWorkflowCompliance certificate (EICR/Gas Safe)ArtefactSign-off sheet signedEventJob completed and invoicedOutcomeFirst-time fix rateLearningAverage job marginLearning
Property Development & Land ⚠ regulated
Operating domains
Site appraisal and land acquisitionDevelopment viability and GDV modellingPlanning and S106/CIL obligationsFunding and drawdown scheduleBuild programme oversightSales/marketing release of unitsScheme close-out and profit reconciliation
Vocabulary → runtime
DeveloperActorLandownerActorDevelopment siteObjectAppraisal (GDV model)ArtefactLand acquiredEventIn planningStateGo / no-go on acquisitionDecisionDrawdown scheduleWorkflowPlanning grantedEventUnit released for saleEventBuild completeStateScheme delivered at profitOutcomeProfit on costLearningSales rate (units/month)Learning
Building Control & Compliance ⚠ regulated
Operating domains
Building-regs application intakePlans assessment and approvalSite inspections at stagesHigher-risk building gatewaysCompletion certificate issueEnforcement and non-complianceCompetent-person scheme records
Vocabulary → runtime
Building control surveyorActorDuty holder / principal contractorActorBuilding-regs applicationObjectApproved plansArtefactStage inspection bookedEventAwaiting inspectionStatePass or fail inspectionDecisionGateway reviewWorkflowNon-conformance raisedEventConditional approvalStateCompletion certificateArtefactBuilding signed offOutcomeFirst-pass inspection rateLearningTime to certificateLearning
n-facilitiesOSFacilities managers, FM service providers and building operators who pay per building or per portfolio to keep occupied buildings running, safe and compliant.
Hard FM & Building Maintenance ⚠ regulated
Operating domains
Asset register and criticalityPlanned preventive maintenance (PPM)Reactive work orders and dispatchEngineer scheduling and mobile workingSpare parts and storesPlant performance and uptimeStatutory inspections (LOLER/PUWER)
Vocabulary → runtime
FM engineerActorBuilding occupierActorAsset (plant item)ObjectWork orderObjectFault reportedEventWork order openStatePrioritise reactive jobDecisionPPM scheduleWorkflowStatutory inspection certificateArtefactAwaiting partsStateJob completedEventAsset back in serviceOutcomeAsset uptimeLearningPPM compliance %Learning
Soft FM & Workplace Services
Operating domains
Cleaning schedules and auditsSecurity and access controlReception and front-of-houseWaste and recycling streamsCatering and vendingHelpdesk and occupant requestsService-level monitoring
Vocabulary → runtime
Workplace operativeActorBuilding userActorService areaObjectCleaning scheduleArtefactRequest loggedEventRequest openStateAssign to teamDecisionService roundWorkflowAudit failedEventSLA breachedStateAudit reportArtefactRequest resolvedOutcomeOccupant satisfactionLearningSLA attainmentLearning
Health, Safety & Compliance ⚠ regulated
Operating domains
Compliance asset register (the golden thread)Risk assessments and method statementsFire safety and evacuationWater hygiene (Legionella)Permit-to-work controlIncident and accident reportingAudit and certification tracking
Vocabulary → runtime
Compliance managerActorResponsible personActorCompliance itemObjectRisk assessment (RAMS)ArtefactInspection dueEventCompliant / overdueStateIssue permit to workDecisionPermit-to-work flowWorkflowIncident reportedEventNon-compliance flaggedStateCertificate of complianceArtefactBuilding fully compliantOutcomeCompliance scoreLearningRIDDOR incident rateLearning
Energy & Sustainability Management ⚠ regulated
Operating domains
Meter and sub-meter dataEnergy consumption and tariffsCarbon footprint and reportingEPC and MEES complianceRetrofit and efficiency projectsRenewable generation trackingBMS optimisation
Vocabulary → runtime
Energy managerActorBuilding ownerActorMeterObjectConsumption readingEventAbove / below targetStateApprove retrofit measureDecisionEnergy auditWorkflowEPC certificateArtefactCarbon reportArtefactRetrofit installedEventNet-zero target metOutcomeEnergy intensity (kWh/m²)LearningCarbon reduction achievedLearning
Space & Workplace Management
Operating domains
Floor plans and space registerDesk and room bookingOccupancy and utilisation sensingMoves, adds and changes (MAC)Lease and occupancy cost allocationStacking and scenario planningWayfinding and signage
Vocabulary → runtime
Workplace managerActorEmployee occupantActorSpace (desk/room/floor)ObjectFloor planArtefactDesk bookedEventOccupied / vacantStateApprove move requestDecisionMove, add, change (MAC)WorkflowOccupancy snapshot capturedEventOver-capacityStateSpace planArtefactReconfiguration completedOutcomeSpace utilisation rateLearningCost per occupied deskLearning
n-housingOSSocial landlords, housing associations and local-authority housing teams who pay per home or per tenancy to manage social and affordable housing.
Tenancy & Housing Management ⚠ regulated
Operating domains
Allocations and lettings (choice-based)Tenancy sign-up and termsEstate and neighbourhood managementAnti-social behaviour (ASB) casesTenancy changes (succession, mutual exchange)Vulnerability and tenancy supportPossession and notice management
Vocabulary → runtime
Tenant / residentActorHousing officerActorTenancyObjectProperty allocatedEventTenancy liveStateDecide allocation / shortlistDecisionASB case workflowWorkflowTenancy agreementArtefactNotice of seeking possession servedEventAt-risk tenancyStateSustainable tenancy maintainedOutcomeMutual exchange completedOutcomeTenancy sustainment rateLearningASB case resolution timeLearning
Repairs & Asset Maintenance ⚠ regulated
Operating domains
Repair reporting and diagnosisAppointment booking and trade dispatchResponsive vs planned repairsDamp, mould and disrepair casesVoid turnaround and re-letStock condition surveysComponent replacement programmes
Vocabulary → runtime
Resident reporterActorRepairs operativeActorRepair jobObjectHome (stock unit)ObjectRepair reportedEventAwaiting appointmentStateTriage priority (emergency/routine)DecisionDamp & mould case workflowWorkflowJob orderArtefactVoid propertyStateRepair completedOutcomeProperty re-letOutcomeRepairs completed in targetLearningAverage void turnaroundLearning
Rents, Income & Arrears ⚠ regulated
Operating domains
Rent account and chargesUniversal Credit and housing-benefit interfaceArrears escalation and recoveryPayment plans and forbearanceService-charge settingIncome collection performanceFormer-tenant arrears
Vocabulary → runtime
Account holder (tenant)ActorIncome officerActorRent accountObjectCharge raisedEventIn arrearsStateEscalate to recoveryDecisionArrears escalation pathwayWorkflowPayment plan agreedArtefactNotice issuedEventAccount in creditStateArrears clearedOutcomeCurrent tenant arrears %LearningCollection rateLearningWrite-off levelLearning
Complaints, Resident Voice & Compliance ⚠ regulated
Operating domains
Complaint logging and stagesHousing Ombudsman correspondenceResident engagement and surveysTenant Satisfaction Measures (TSMs)Compliance (gas/electric/fire/asbestos/water/lifts)Self-referral and learning from complaintsEquality and vulnerability records
Vocabulary → runtime
Complainant residentActorComplaints officerActorComplaint caseObjectComplaint loggedEventStage 1 / Stage 2StateUphold or not upholdDecisionComplaint-handling workflowWorkflowCompliance certificate (the big six)ArtefactOmbudsman determination receivedEventOverdue responseStateComplaint resolvedOutcomeTenant Satisfaction MeasuresLearningComplaints upheld rateLearning
Development & Affordable Housing Supply ⚠ regulated
Operating domains
Land and scheme pipelineGrant funding (Affordable Homes Programme)S106 and nomination agreementsTenure mix and shared ownershipHandover from contractor to housingFirst-let and allocations readinessDefects and aftercare period
Vocabulary → runtime
Development managerActorFunder / Homes EnglandActorNew-build schemeObjectGrant funding agreementArtefactScheme approvedEventIn developmentStateApprove tenure mixDecisionHandover to housing workflowWorkflowHomes handed overEventIn defects periodStateHomes delivered and letOutcomeGrant drawn per unitLearningProgramme delivery vs targetLearning
Healthcare & Care
n-healthOSNHS trusts, GP partnerships and private hospital groups (the medical director / practice manager signs, the ICB or insurer funds the contract).
General Practice (Primary Care) ⚠ regulated
Operating domains
The patient list and registrationDaily appointment book and triageRepeat prescription requestsReferrals to secondary careLong-term condition reviews (QOF)Childhood and seasonal immunisationsIncoming clinical correspondence and results
Vocabulary → runtime
Registered patientActorGP / practice nurseActorAppointment slotObjectPatient recordObjectConsultation bookedEventDid-not-attendEventOn the waiting listStateTriage decisionDecisionRefer or treat in-houseDecisionRepeat prescription runWorkflowReferral letterArtefactSick note (fit note)ArtefactCondition under controlOutcomeQOF achievement pointsLearning
Acute Hospital & Outpatients ⚠ regulated
Operating domains
Outpatient clinic templates and slotsInpatient bed board and ward roundsTheatre lists and surgical schedulingReferral-to-treatment (RTT) pathwaysDiagnostic ordering (imaging, pathology)Discharge planning and summariesMultidisciplinary team (MDT) meetings
Vocabulary → runtime
InpatientActorConsultant / registrarActorHospital bedObjectCare episodeObjectAdmissionEventDischargeEventAwaiting theatreStateBreaching RTT clockStateTreatment plan decisionDecisionDischarge planningWorkflowDischarge summaryArtefactOperation noteArtefactLength of stayLearningPatient recovered / clinical outcomeOutcome
Community & District Nursing ⚠ regulated
Operating domains
The caseload of housebound patientsDaily home-visit rounds and routingWound and pressure-ulcer managementCatheter and continence careInsulin and medicines administration in the homePalliative and end-of-life visitsCaseload handover between teams
Vocabulary → runtime
Housebound patientActorCommunity nurseActorVisit on the roundObjectWound assessmentObjectVisit completedEventReferral receivedEventWound healing / deterioratingStateVisit frequency decisionDecisionDaily round planningWorkflowCare planArtefactWound photo recordArtefactAvoided hospital admissionOutcomeHealing rateLearningDischarged from caseloadOutcome
Diagnostics & Imaging ⚠ regulated
Operating domains
The imaging request queueModality scheduling (MRI, CT, X-ray, ultrasound)Reporting worklist for radiologistsCritical-finding alertsPathology specimen trackingResult turnaround and sign-offEquipment QA and dose monitoring
Vocabulary → runtime
Referring clinicianActorReporting radiologistActorImaging studyObjectSpecimenObjectScan acquiredEventCritical finding flaggedEventAwaiting reportStateProtocol selectionDecisionReporting workflowWorkflowRadiology reportArtefactResult released to referrerOutcomeReport turnaround timeLearningRadiation dose recordArtefact
Urgent & Emergency Care ⚠ regulated
Operating domains
The A&E tracking boardTriage and streaming on arrivalAmbulance handover queueResus and majors flow4-hour decision-to-admit clockSame-day emergency care (SDEC) pathwayMental-health crisis presentations
Vocabulary → runtime
Arriving patientActorTriage nurseActorTracking-board entryObjectAcuity categoryObjectPatient arrivalEventAmbulance handoverEventBreaching 4-hour targetStateAdmit-or-discharge decisionDecisionStreaming workflowWorkflowTriage assessmentArtefactPatient stabilisedOutcomeTime-to-treatmentLearningLeft without being seenState
Private & Insured Care ⚠ regulated
Operating domains
Self-pay and insured patient enquiriesPre-authorisation with insurersConsultant clinic and theatre bookingItemised billing and CCSD codingInsurer claims submission and settlementPatient pathway conciergeOutcome and PROMs reporting to insurers
Vocabulary → runtime
Self-pay patientActorInsurerActorTreatment packageObjectPre-authorisation codeObjectQuote acceptedEventClaim submittedEventAwaiting authorisationStateApprove or query claimDecisionClaims settlement workflowWorkflowItemised invoiceArtefactClaim paidOutcomeClaim acceptance rateLearningPatient-reported outcome (PROM)Learning
n-careOSCare-home operators and domiciliary-care agency owners (registered manager / director signs; local-authority commissioners and self-funders pay the fees).
Residential & Nursing Homes ⚠ regulated
Operating domains
The resident roster and room boardDaily care notes and observationsMedication administration rounds (MAR)Staff rota and shift coverFalls and incident loggingCare-plan reviews and reassessmentFamily communication and visits
Vocabulary → runtime
ResidentActorCarer / nurse on shiftActorCare planObjectMAR chartObjectMedication givenEventFall recordedEventCare needs increasingStateEscalate to GP or 999DecisionMedication roundWorkflowDaily care noteArtefactBody mapArtefactResident settled and wellOutcomeOccupancy rateLearningSafeguarding concern raisedState
Domiciliary (Home) Care ⚠ regulated
Operating domains
The visit schedule and roundsCarer-to-client matchingElectronic call monitoring (check-in/out)Care tasks per visitTravel time and route planningMissed and late call alertsTimesheet and invoice reconciliation
Vocabulary → runtime
Service userActorCare workerActorVisitObjectCare packageObjectCheck-in at doorEventLate or missed callEventVisit in progressStateReassign cover for sicknessDecisionRota schedulingWorkflowVisit task logArtefactCare worker timesheetArtefactClient able to stay at homeOutcomeOn-time visit rateLearningCare package reviewedOutcome
Supported Living & Learning Disability ⚠ regulated
Operating domains
Tenant support plans and goalsDaily living and independence tasksPositive behaviour support recordsActivity and community access planningStaff support ratios per tenantCapacity and best-interest decisionsMoney and tenancy management
Vocabulary → runtime
TenantActorSupport workerActorSupport planObjectPersonal goalObjectGoal milestone reachedEventIncident of distressEventSettled in own tenancyStateBest-interest decisionDecisionPositive behaviour supportWorkflowOutcome trackerArtefactCapacity assessmentArtefactIncreased independenceOutcomeProgress against goalsLearning
Children's Residential & Fostering ⚠ regulated
Operating domains
The placement matching and rosterDaily care and key-work sessionsEducation and PEP trackingLooked-after-child reviewsRisk and missing-from-home loggingContact arrangements with familyFoster-carer recruitment and approval
Vocabulary → runtime
Looked-after childActorKey worker / foster carerActorPlacementObjectPlacement planObjectPlacement startedEventMissing-from-home episodeEventPlacement at risk of breakdownStateMatching decisionDecisionStatutory review cycleWorkflowDaily logArtefactPersonal education planArtefactStable, lasting placementOutcomePlacement stability rateLearning
Reablement & Intermediate Care ⚠ regulated
Operating domains
The short-term reablement caseloadGoal-based recovery plansStep-down beds from hospitalEquipment and adaptation provisionTherapy-led independence tasks6-week outcome reviewsOnward referral at discharge
Vocabulary → runtime
Reablement clientActorReablement worker / OTActorRecovery goalObjectStep-down bedObjectReablement startedEventGoal achievedEventProgressing toward independenceStateContinue or step down supportDecision6-week reablement cycleWorkflowOutcome reviewArtefactNo ongoing care neededOutcomeReduction in care hoursLearningEquipment installedEvent
Care Commissioning & Brokerage ⚠ regulated
Operating domains
The provider framework and approved listCare package brokerage and placementFee negotiation and rate cardsQuality and contract monitoringSpot vs block purchasingProvider failure contingencyInvoice validation against delivered hours
Vocabulary → runtime
Commissioner / brokerActorApproved providerActorCare package requestObjectRate cardObjectPackage placedEventProvider concern raisedEventAwaiting placementStateProvider selection decisionDecisionBrokerage workflowWorkflowService specificationArtefactNeed met within budgetOutcomeCost per packageLearningContract under reviewState
n-dentalOSDental practice owners and DSO/corporate groups (principal dentist / practice manager signs; NHS contract value and private patients fund it).
NHS Mixed Practice ⚠ regulated
Operating domains
The recall and appointment bookTooth charting and treatment planningBanded NHS courses of treatmentUDA target tracking and claims (FP17)Patient exemption and charge checksLab work trackingRecall scheduling
Vocabulary → runtime
NHS patientActorDentist / hygienistActorTooth chartObjectCourse of treatmentObjectCourse completedEventFailed-to-attendEventOpen course of treatmentStateBanding decisionDecisionFP17 claim submissionWorkflowTreatment planArtefactFP17 claim formArtefactUDA target deliveredOutcomeUDA delivery rateLearning
Private & Cosmetic Dentistry ⚠ regulated
Operating domains
Smile-design consultations and case acceptanceItemised private treatment plansClear-aligner and whitening casesImplant case stagingFinance and payment plansBefore/after photo recordsMembership plan management
Vocabulary → runtime
Private patientActorTreatment coordinatorActorCosmetic caseObjectItemised quoteObjectCase acceptedEventDeposit takenEventCase in treatmentStateTreatment-option recommendationDecisionCase-acceptance workflowWorkflowClinical photo setArtefactConsent formArtefactSmile transformedOutcomeCase-acceptance rateLearning
Orthodontics ⚠ regulated
Operating domains
The active patient bracket/aligner caseloadTreatment-stage schedulingWire and aligner change visitsIOTN scoring and case eligibilityRetention and review phaseLab and aligner-order trackingLong contract-length monitoring
Vocabulary → runtime
Orthodontic patientActorOrthodontist / therapistActorActive applianceObjectTreatment stageObjectAligner changeEventDebond appointmentEventIn active treatmentStateIOTN eligibility decisionDecisionTreatment-progression workflowWorkflowTreatment recordArtefactRetainer fittedEventAligned, stable biteOutcomeAverage treatment durationLearning
Dental Laboratory ⚠ regulated
Operating domains
The lab case queue and bench trackingDigital impression intake (intra-oral scans)CAD design and milling jobsShade and prescription matchingDespatch and delivery datesRemake and adjustment handlingPractice account management
Vocabulary → runtime
Referring practiceActorDental technicianActorLab caseObjectPrescription (lab ticket)ObjectImpression receivedEventCase despatchedEventOn the benchStateRemake or adjust decisionDecisionCase-fabrication workflowWorkflowCAD design fileArtefactFinished restorationArtefactCase delivered on timeOutcomeRemake rateLearning
Community & Domiciliary Dental ⚠ regulated
Operating domains
The special-care patient caseloadDomiciliary visit schedulingSedation and GA referral pathwayCare-home oral-health roundsCapacity and best-interest assessmentMobile equipment managementReferral triage from GDPs
Vocabulary → runtime
Special-care patientActorCommunity dentistActorDomiciliary visitObjectReferralObjectVisit completedEventReferral receivedEventAwaiting GA slotStateSedation-or-GA decisionDecisionBest-interest assessmentWorkflowMobile treatment recordArtefactPain resolved / mouth healthyOutcomeAccess-to-care rateLearningCare planArtefact
n-vetOSVeterinary practice owners and corporate vet groups (clinical director / practice manager signs; pet owners and pet insurers pay).
Companion-Animal Practice ⚠ regulated
Operating domains
The consult diary and ops listAnimal clinical records (species/breed/weight)Vaccination and parasite recall scheduleDispensary and POM-V dispensingInsurance claim processingHealth-plan subscriptionsOwner reminders and recalls
Vocabulary → runtime
Pet owner (client)ActorAnimal patientActorClinical recordObjectConsult slotObjectConsultationEventVaccination dueEventUnder treatmentStateTreat, refer or operateDecisionInsurance claim workflowWorkflowPrescription (POM-V)ArtefactInsurance claim formArtefactAnimal recoveredOutcomeRecall compliance rateLearningHealth-plan memberState
Equine Practice ⚠ regulated
Operating domains
The yard-visit ambulatory roundsPer-horse clinical and lameness recordsPre-purchase vetting examsRoutine dentistry and worming visitsEmergency colic call-outsStud and reproduction workMileage and visit billing
Vocabulary → runtime
Horse owner / yardActorEquine vetActorHorse recordObjectYard visitObjectVisit attendedEventColic emergency callEventLame / soundStatePass or fail vettingDecisionAmbulatory round planningWorkflowVetting certificateArtefactLameness work-up recordArtefactHorse fit to workOutcomeCall-out response timeLearning
Farm & Production Animal ⚠ regulated
Operating domains
The herd/flock health recordsRoutine fertility and TB-testing visitsHerd health-plan managementAntibiotic stewardship and recordingStatutory disease reportingMovement and medicine-book complianceProduction-data monitoring
Vocabulary → runtime
FarmerActorFarm vetActorHerd / flockObjectMedicine bookObjectTB test performedEventNotifiable disease suspectedEventHerd under restrictionStateTreat or cull decisionDecisionHerd health-plan workflowWorkflowHealth planArtefactDisease reportArtefactHerd health improvedOutcomeAntibiotic use rateLearning
Referral & Specialist Hospitals ⚠ regulated
Operating domains
The referral intake from primary vetsSpecialist case workupsAdvanced imaging (CT/MRI) schedulingSurgical theatre listsICU and inpatient monitoringReferring-vet communicationEstimate and deposit handling
Vocabulary → runtime
Referring vetActorSpecialistActorReferral caseObjectInpatient stayObjectReferral acceptedEventSurgery performedEventIn intensive careStateSurgical-approach decisionDecisionReferral workflowWorkflowDischarge report to rDVMArtefactTreatment estimateArtefactSuccessful outcomeOutcomeCase survival rateLearning
Out-of-Hours & Emergency ⚠ regulated
Operating domains
The overnight triage lineEmergency case prioritisationOn-call rota across practicesCritical-care stabilisationHandover back to day practiceEmergency estimate and consentEuthanasia and bereavement support
Vocabulary → runtime
Distressed ownerActorEmergency vet on callActorEmergency caseObjectTriage callObjectEmergency presentationEventHandover to day practiceEventCritical / stableStateTreat or euthanise decisionDecisionTriage-and-stabilise workflowWorkflowConsent-to-treat formArtefactPatient stabilised overnightOutcomeTriage-to-treatment timeLearningHandover noteArtefact
n-pharmaOSCommunity pharmacy owners/multiples, dispensing-appliance and online-pharmacy operators (superintendent pharmacist / owner signs; NHS dispensing reimbursement and retail pay).
Community Pharmacy Dispensing ⚠ regulated
Operating domains
The prescription queue (EPS)Dispensing and labelling benchStock and ordering managementControlled-drug registerNHS reimbursement claims (FP34)Owings and out-of-stock handlingPatient collection and delivery
Vocabulary → runtime
PatientActorPharmacist / dispenserActorPrescription (script)ObjectStock itemObjectScript received (EPS)EventItem dispensedEventAwaiting collectionStateClinical-check decisionDecisionDispensing workflowWorkflowDispensing labelArtefactControlled-drug register entryArtefactMedicine supplied safelyOutcomeDispensing accuracy rateLearning
Pharmacy Clinical Services ⚠ regulated
Operating domains
The Pharmacy First consultation pathwayFlu and travel vaccination clinicsNew Medicine Service follow-upsBlood-pressure check serviceContraception and minor-ailment supplyService claim submission (MYS)Patient consent and booking
Vocabulary → runtime
Service patientActorClinical pharmacistActorService consultationObjectPatient group direction (PGD)ObjectConsultation completedEventVaccine administeredEventEligible for serviceStateTreat, supply or referDecisionPharmacy First workflowWorkflowConsultation recordArtefactService claimArtefactPatient managed in pharmacyOutcomeService uptake rateLearning
Dispensing Appliance & MDS / Care-Home Supply ⚠ regulated
Operating domains
The monitored-dosage-system production lineCare-home cycle schedulingAppliance and stoma supplyBulk repeat-order managementBespoke compliance packagingDelivery rounds to homesReconciliation against MAR charts
Vocabulary → runtime
Care home / housebound patientActorMDS technicianActorBlister pack (MDS)ObjectRepeat cycleObjectPack assembledEventCycle dispatchedEventIn production cycleStatePack-or-bottle decisionDecisionMDS production workflowWorkflowMAR chartArtefactCompliance pack deliveredOutcomeOn-time cycle rateLearningAppliance prescriptionArtefact
Online & Distance-Selling Pharmacy ⚠ regulated
Operating domains
The online order pipelineRemote prescriber questionnaire reviewHub-and-spoke dispensingCourier and tracked-delivery logisticsAge and identity verificationRepeat-order subscriptionsAdverse-event and recall handling
Vocabulary → runtime
Online patientActorRemote prescriberActorOnline orderObjectDigital questionnaireObjectOrder placedEventParcel dispatchedEventAwaiting prescriber sign-offStateApprove or decline supplyDecisionHub dispensing workflowWorkflowElectronic prescriptionArtefactMedicine delivered safelyOutcomeOrder-to-doorstep timeLearningFlagged for clinical reviewState
Hospital & Aseptic Pharmacy ⚠ regulated
Operating domains
The inpatient medicines supplyAseptic / chemotherapy compoundingWard stock and automated cabinetsClinical pharmacist medicines reviewTTO (discharge medicines) preparationDrug expenditure and formulary controlBatch and QA release
Vocabulary → runtime
InpatientActorHospital pharmacistActorDrug chartObjectAseptic batchObjectMedicines reconciliation doneEventBatch releasedEventAwaiting QA releaseStateFormulary-approval decisionDecisionAseptic compounding workflowWorkflowDischarge medicines (TTO)ArtefactWorksheet / batch recordArtefactPatient safely medicatedOutcomeMedicines optimisation savingsLearning
n-mentalhealthOSMental-health and therapy providers — IAPT/NHS Talking Therapies services, private clinics, EAPs and rehab units (clinical/service director signs; NHS, insurers and employers pay).
NHS Talking Therapies (IAPT) ⚠ regulated
Operating domains
The self-referral and assessment intakeStepped-care allocationSession booking across the caseloadRoutine outcome measurement (PHQ-9/GAD-7)Waiting-list and recovery trackingRisk and safeguarding escalationDischarge and relapse-prevention
Vocabulary → runtime
Client (service user)ActorPsychological wellbeing practitionerActorEpisode of careObjectOutcome questionnaireObjectAssessment bookedEventSession attendedEventOn the waiting listStateStep-up / step-down decisionDecisionStepped-care workflowWorkflowTreatment planArtefactMoved to recoveryOutcomeRecovery rateLearningRisk flag raisedState
Community Mental Health (CMHT/CPA) ⚠ regulated
Operating domains
The team caseload and care coordinationCare-programme-approach plansDepot and clozapine clinicsCrisis and home-treatment handoverRisk assessment and formulationCare plan and recovery reviewsCare-coordinator allocation
Vocabulary → runtime
Service userActorCare coordinatorActorCare plan (CPA)ObjectRisk assessmentObjectReview meeting heldEventRelapse / crisisEventStable in the communityStateAdmit or treat at homeDecisionCare-coordination workflowWorkflowCrisis planArtefactRecovery sustainedOutcomeCaseload acuityLearningUnder home treatmentState
Inpatient & Crisis Care ⚠ regulated
Operating domains
The ward bed state and admissionsMHA detention and section trackingObservation-level managementLeave and section-17 authorisationSeclusion and restraint recordingTribunal and discharge planningBed-finding across the network
Vocabulary → runtime
Detained patientActorResponsible clinicianActorWard bedObjectSection paperworkObjectAdmission under sectionEventRestraint incidentEventOn enhanced observationsStateGrant or refuse leaveDecisionSection-17 leave workflowWorkflowSeclusion recordArtefactTribunal reportArtefactSafely dischargedOutcomeAverage length of admissionLearning
Private Therapy & Counselling ⚠ regulated
Operating domains
The private client book and waitlistSession scheduling and remindersContracting and consentOutcome-measure tracking (CORE-10)Self-pay and insurer billingSupervision and case notesTherapy-modality matching
Vocabulary → runtime
Private clientActorTherapist / counsellorActorTherapy sessionObjectTherapeutic contractObjectSession heldEventCancellationEventIn active therapyStateModality and frequency choiceDecisionSession-billing workflowWorkflowSession noteArtefactInsurer invoiceArtefactClient goals metOutcomeOutcome-measure improvementLearning
Addiction & Substance Misuse ⚠ regulated
Operating domains
The treatment caseload and keyworkingOpioid-substitution prescribing and titrationSupervised consumption arrangementsDrug-test result trackingRecovery and abstinence goal plansDetox and rehab referralOutcome (TOP) recording
Vocabulary → runtime
Client in treatmentActorRecovery keyworkerActorRecovery planObjectPrescription / titrationObjectDrug test takenEventMissed pickupEventStable on scriptStateTitrate, hold or detox decisionDecisionTreatment-journey workflowWorkflowCare and recovery planArtefactTreatment outcome profile (TOP)ArtefactSustained recoveryOutcomeSuccessful completion rateLearning
Children & Young People (CAMHS) ⚠ regulated
Operating domains
The CYP referral and triage queueTier-based caseload managementNeurodevelopmental (ADHD/autism) assessment pathwaySchool and family liaisonRisk and self-harm monitoringGoal-based outcome trackingTransition to adult services
Vocabulary → runtime
Young personActorCAMHS clinicianActorReferralObjectAssessment pathwayObjectReferral triagedEventCrisis presentationEventAwaiting assessmentStateAccept, signpost or escalateDecisionNeurodevelopmental assessment workflowWorkflowGoal-based outcome recordArtefactDiagnosis / formulation reportArtefactYoung person better supportedOutcomeWaiting-time to assessmentLearning
People & Workforce
n-recOSRecruitment agency owners and in-house talent acquisition leaders who pay per seat/placement to fill roles faster.
Contingency & permanent agency recruitment
Operating domains
Live vacancies / open requisitions taken from clientsCandidate pipeline per role (long-list to offer)Client account and PSL (preferred supplier list) relationshipsCandidate sourcing channels (job boards, referrals, headhunt)Interview scheduling between client and candidatePlacement and invoicing / fee trackingRebate and fall-off risk windowConsultant desk performance and commission
Vocabulary → runtime
Vacancy (job order)ObjectCandidateActorHiring clientActorRecruitment consultantActorCV / résuméArtefactShortlist submissionEventCandidate stage (sourced → placed)StateSend CV to client decisionDecisionInterview bookedEventOffer extendedEventPlacementOutcomeTerms of businessArtefactRebate / fall-offStateFill the role workflowWorkflowTime-to-fillLearningPlacement fee invoiceArtefact
Executive search (retained headhunting)
Operating domains
Retained search assignments / mandatesTarget company mapping and longlistsConfidential candidate approachesClient stakeholder / board engagementCompetency-based assessment and referencingSearch progress reporting to clientOff-limits and conflict trackingRetainer billing milestones
Vocabulary → runtime
Search mandateObjectTarget executiveActorResearch analystActorCompany map / longlistArtefactApproach callEventCandidate status (approached → engaged)StatePresent to client decisionDecisionCandidate report / profile packArtefactReference checkEventOff-limits restrictionStateAppointed hireOutcomeRetainer milestone invoiceArtefactRun the search workflowWorkflowShortlist quality scoreLearningClient (hiring board)Actor
Temporary & contract staffing desk ⚠ regulated
Operating domains
Worker availability poolOpen shifts and bookings from clientsTimesheet capture and approvalPay and bill rate managementCompliance docs (right-to-work, certs)Worker no-show / backfill handlingMargin per bookingRecurring rota / framework fulfilment
Vocabulary → runtime
Temp workerActorBooking clientActorShift / assignmentObjectAvailability statusStateShift filledEventAssign worker decisionDecisionTimesheetArtefactTimesheet approvedEventPay rate / bill rateObjectNo-showEventRight-to-work checkArtefactBooking marginOutcomeFill the shift workflowWorkflowFill rate / fulfilment %Learning
RPO & talent sourcing services
Operating domains
Embedded client hiring programmesSourcing campaigns and talent poolsEmployer-brand and outreach sequencesSLA and hiring-velocity dashboardsDiversity slate trackingHiring manager intake and calibrationCandidate experience / NPSCost-per-hire reporting
Vocabulary → runtime
Hiring programmeObjectSourcerActorHiring managerActorTalent poolObjectOutreach sequenceWorkflowCandidate repliedEventIntake / calibrationDecisionPipeline health statusStateDiversity slateArtefactHire deliveredOutcomeSLA breachEventIntake briefArtefactCost-per-hireLearningCandidate NPSLearning
Healthcare & locum recruitment ⚠ regulated
Operating domains
Clinician credential and revalidation registryLocum and bank shift fulfilmentCompliance pack expiry trackingFramework / agency tier ratesRota gaps across wards/practicesDBS and indemnity verificationPlacement into NHS/private settingsRevalidation and appraisal dates
Vocabulary → runtime
Locum clinicianActorTrust / practice clientActorLocum shiftObjectCompliance packArtefactCredential expiry statusStateDBS / indemnity checkEventClear to work decisionDecisionShift confirmedEventFramework rate cardObjectRevalidation reminderEventFilled locum placementOutcomeCompliance audit passArtefactVet and place workflowWorkflowCompliance currency %Learning
n-hrOSHR directors / people-ops leaders and SMB owners who pay per employee/month to run the workforce lifecycle.
Core HR & employee lifecycle
Operating domains
Employee record / single source of truthOrg chart and reporting linesOnboarding and offboarding journeysJob and pay-grade structurePosition management / headcount planDocument and contract storageLifecycle change requests (promotion, transfer)Workforce reporting and analytics
Vocabulary → runtime
Employee recordObjectEmployeeActorLine managerActorEmployment contractArtefactEmployment status (active/on-leave/leaver)StateOnboarding task completedEventApprove change decisionDecisionOrg chartObjectPosition / vacancy slotObjectPromotion effectiveEventLeaver / exitOutcomeOnboarding journeyWorkflowHeadcount reportArtefactAttrition rateLearning
Payroll & benefits administration ⚠ regulated
Operating domains
Pay runs and cyclesGross-to-net calculation and deductionsStatutory filings (PAYE/RTI, tax)Pension auto-enrolmentBenefits enrolment and electionsExpense and reimbursement processingPayslip distributionYear-end / P60 reporting
Vocabulary → runtime
Pay runObjectPayroll administratorActorGross-to-net calculationWorkflowPayslipArtefactPay run status (draft/approved/paid)StateApprove pay run decisionDecisionRTI / statutory submissionEventPension auto-enrolmentEventBenefit electionObjectDeduction / earning lineObjectPayment disbursedOutcomeP60 / year-end documentArtefactPayroll accuracy rateLearningEmployee (payee)Actor
Time, attendance & leave ⚠ regulated
Operating domains
Working-time and shift schedulesClock-in / clock-out captureAbsence and leave balancesHoliday and time-off requestsOvertime and TOIL accrualSickness and statutory leave trackingRota coverage and gapsWorking-time compliance limits
Vocabulary → runtime
TimesheetArtefactSchedule / rotaObjectEmployeeActorClock-in eventEventLeave balanceObjectLeave request status (pending/approved)StateApprove leave decisionDecisionAbsence recordedEventOvertime / TOIL accrualObjectWorking-time breachStateApproved time-offOutcomeRequest time-off workflowWorkflowAbsence (Bradford) factorLearningCoverage reportArtefact
Employee relations & case management ⚠ regulated
Operating domains
Grievance and disciplinary casesInvestigation files and evidenceHearing and outcome trackingPerformance improvement plansSickness/absence management casesTribunal and dispute riskPolicy and acknowledgement recordsCase SLA and escalation
Vocabulary → runtime
ER caseObjectEmployee (subject)ActorCase manager / HRBPActorGrievance raisedEventCase stage (open/investigation/hearing)StateInvestigation reportArtefactDisciplinary outcome decisionDecisionHearing scheduledEventPIP / improvement planObjectSanction / outcome letterArtefactCase resolvedOutcomeRun the case workflowWorkflowTribunal risk flagStateTime-to-resolutionLearning
Performance & reviews
Operating domains
Goal / OKR setting and cascadeReview cycles and calibrationContinuous feedback and check-ins360 / multi-rater feedbackRating and distribution curvesSuccession and talent grids (9-box)Compensation review linkageManager and team analytics
Vocabulary → runtime
Goal / OKRObjectRevieweeActorReviewer / managerActorReview cycleWorkflowCheck-in submittedEventReview status (not started/in review/closed)StateCalibration decisionDecision360 feedback formArtefactPerformance ratingOutcome9-box / talent gridObjectReview signed offEventEngagement / eNPS scoreLearningGoal-attainment rateLearningCalibration summaryArtefact
n-staffingOSWorkforce / VMS managers and shift-based employers (retail, hospitality, logistics, gig platforms) who pay to fill and manage deployed labour at scale.
Shift scheduling & deployment
Operating domains
Demand forecast per site/day-partShift templates and patternsOpen-shift marketplace and biddingWorker eligibility and skills matchingSwap, drop and cover requestsReal-time roster and call-offsLabour-budget vs actual hoursSite-level coverage compliance
Vocabulary → runtime
ShiftObjectShift workerActorScheduling managerActorDemand forecastObjectOpen shift publishedEventShift state (open/claimed/covered)StateAssign / publish decisionDecisionSwap requestEventRoster / scheduleArtefactBuild the rota workflowWorkflowCoverage achievedOutcomeUnderstaffing alertStateSchedule-adherence %LearningLabour cost vs budgetLearning
Contingent workforce / VMS ⚠ regulated
Operating domains
Worker requisitions to suppliersSupplier / agency tiers and distributionCandidate submittal and selectionRate cards and rate-card complianceStatement-of-work engagementsTenure and co-employment limitsSpend and savings trackingOnboarding/offboarding of contingent staff
Vocabulary → runtime
Worker requisitionObjectContingent workerActorSupplier / staffing agencyActorSubmittal receivedEventRequisition state (open/filled/closed)StateSelect candidate decisionDecisionRate cardObjectStatement of work (SOW)ArtefactWorker engaged / startedEventTenure / co-employment limitStateFilled engagementOutcomeDistribute requisition workflowWorkflowRealised savingsLearningTime-to-submitLearning
Gig & on-demand workforce ⚠ regulated
Operating domains
Job / task offers to the poolWorker availability and geo-matchingAccept / claim flow and surge pricingIn-task tracking and proof-of-completionRatings and reliability scoresInstant / earned-wage payoutsWorker tier and access gatingDispute and reassignment handling
Vocabulary → runtime
Gig / task offerObjectGig workerActorRequester / platformActorOffer acceptedEventTask state (offered/active/done)StateAccept gig decisionDecisionProof of completionArtefactTask completedEventReliability / rating scoreLearningWorker tierStateInstant payoutOutcomeClaim-and-complete workflowWorkflowDispute raisedEventEarnings statementArtefact
Field & frontline workforce management ⚠ regulated
Operating domains
Job dispatch to mobile workersRoute and territory optimisationSkills, certs and asset matchingOn-site check-in / geofencingWork-order completion and signoffParts/asset consumptionSLA and response-time trackingLone-worker safety monitoring
Vocabulary → runtime
Work order / jobObjectField worker / technicianActorDispatcherActorJob dispatchedEventJob state (assigned/en-route/onsite/done)StateDispatch / route decisionDecisionOn-site check-inEventCompletion certificateArtefactJob completedOutcomeDispatch-and-complete workflowWorkflowSLA breachStateFirst-time-fix rateLearningLone-worker checkObjectMobile technician (asset)Object
Workforce compliance & credentialing ⚠ regulated
Operating domains
Worker eligibility and right-to-workCertification and licence registryExpiry and renewal trackingBackground and screening checksTraining currency requirementsAudit packs and evidenceBlock / suspend on non-complianceRegulator reporting
Vocabulary → runtime
Worker credential profileObjectWorkerActorCompliance officerActorCertificate / licenceArtefactCompliance state (clear/expiring/blocked)StateCheck submittedEventClear-to-deploy decisionDecisionRenewal due reminderEventBackground screen resultArtefactVerified compliant workerOutcomeVet-and-clear workflowWorkflowSuspension appliedEventCompliance currency rateLearningAudit packArtefact
n-learningOSL&D / talent-development leaders, training providers and compliance managers who pay per learner to build skills and prove training.
Corporate L&D / LMS
Operating domains
Course catalogue and learning pathsEnrolment and assignment rulesContent (SCORM/xAPI) deliveryProgress and completion trackingAssessments and pass marksManager-assigned trainingSkills-gap mappingLearning analytics and reporting
Vocabulary → runtime
CourseObjectLearnerActorL&D administratorActorLearning pathObjectEnrolment createdEventProgress state (not started/in progress/complete)StateAssign training decisionDecisionAssessment / quizArtefactModule completedEventCourse completionOutcomeComplete-the-path workflowWorkflowCertificate of completionArtefactCompletion rateLearningSkills-gap insightLearning
Compliance & mandatory training ⚠ regulated
Operating domains
Mandatory course matrix by roleRecurring renewal cyclesDue / overdue trackingAttestations and sign-offsPolicy acknowledgementsAudit-ready evidence trailsEscalation on non-completionRegulator / inspection reporting
Vocabulary → runtime
Mandatory courseObjectEmployee (learner)ActorCompliance leadActorTraining matrixObjectTraining assignedEventCompliance state (current/due/overdue)StateSign-off / attestation decisionDecisionCompletion recordArtefactRenewal dueEventVerified compliantOutcomeRenew-and-attest workflowWorkflowEscalation raisedEventCompliance completion %LearningAudit evidence packArtefact
Apprenticeships & vocational training ⚠ regulated
Operating domains
Apprenticeship standards and frameworksLearner cohorts and start datesOn-/off-the-job training hours logPortfolio of evidenceProgress reviews (tripartite)End-point assessment gatewayFunding and levy drawdownAchievement and dropout tracking
Vocabulary → runtime
Apprenticeship standardObjectApprenticeActorTraining provider / coachActorOff-the-job hours logObjectProgress review heldEventLearner state (on-programme/gateway/EPA)StateGateway-ready decisionDecisionPortfolio of evidenceArtefactEnd-point assessmentEventAchievement / completionOutcomeDeliver-the-standard workflowWorkflowFunding / levy claimArtefactAchievement rateLearningFunding-rules client / employerActor
Certification & continuing professional development (CPD) ⚠ regulated
Operating domains
Credential and qualification catalogueCPD point / credit accrualExam booking and proctoringDigital badge / credential issuanceRecertification cyclesMember / candidate registryRevocation and verificationAwarding-body reporting
Vocabulary → runtime
Credential / qualificationObjectCandidate / memberActorAwarding body / assessorActorCPD recordObjectExam satEventCredential state (active/lapsed/revoked)StateAward credential decisionDecisionDigital badge / certificateArtefactRecertification dueEventCertified professionalOutcomeCertify-and-renew workflowWorkflowVerification requestEventPass rateLearningCPD credits earnedLearning
Skills & talent development
Operating domains
Skills taxonomy and inventorySelf / manager skill assessmentsPersonal development plansMentoring and coaching matchesInternal mobility / gig marketplaceCareer-path and role mappingCapability-gap analyticsReskilling programme tracking
Vocabulary → runtime
SkillObjectEmployee (talent)ActorMentor / coachActorSkills inventoryObjectSkill assessedEventProficiency state (novice→expert)StateRecommend development decisionDecisionDevelopment plan (PDP)ArtefactMentoring match madeEventCapability upliftOutcomeGrow-the-skill workflowWorkflowInternal mobility moveEventSkills-coverage indexLearningTime-to-proficiencyLearning
Education
n-eduOSK-12 schools, multi-academy trusts and districts — paid for by the school/district administration budget.
Primary & Secondary School Operations ⚠ regulated
Operating domains
Daily attendance and absence registersTimetable and room/teacher allocationPupil records and pastoral notesParent communications and consentBehaviour and rewards trackingInternal assessment and report cardsSafeguarding referrals and child-protection logs
Vocabulary → runtime
PupilActorTeacherActorClass group / formObjectTimetableObjectLesson periodEventRegister takenEventMarked present / absentStateDetention issuedDecisionSafeguarding referralWorkflowReport cardArtefactParental consent formArtefactEnd-of-year promotionOutcomeAttendance rateLearningBehaviour pointObjectPastoral noteArtefact
Special Educational Needs & Inclusion ⚠ regulated
Operating domains
Individual education / support plansEHCP / IEP statutory reviewsSpecialist intervention schedulingTeaching-assistant deploymentAccessibility and exam-access arrangementsAnnual review meetings with parentsFunding and provision mapping
Vocabulary → runtime
Learner with SENDActorSENCo (coordinator)ActorEducation, Health & Care PlanArtefactProvision mapObjectIntervention sessionEventOn the SEN registerStatePlan-do-review cycleWorkflowAnnual review heldEventExam-access arrangement grantedDecisionFunding band assignedDecisionTarget metOutcomeProgress against targetLearningSupport planArtefactSpecialist referralWorkflow
School Admissions & Enrolment ⚠ regulated
Operating domains
Open-day and prospectus enquiriesApplication intake and waitlistsCatchment and oversubscription criteriaOffer and acceptance managementAppeals handlingIn-year and mid-term transfersRoll-forward / census reconciliation
Vocabulary → runtime
Applicant familyActorAdmissions officerActorApplicationObjectWaitlistObjectOffer madeEventPlace acceptedStateOversubscription criteria appliedDecisionAppeal lodgedWorkflowOffer letterArtefactEnrolled on rollOutcomeFill rateLearningCatchment boundaryObjectIn-year transferEventCensus recordArtefact
Curriculum & Lesson Planning
Operating domains
Scheme-of-work designLesson plan authoring and sharingLearning-objective and standards mappingResource and worksheet librariesDifferentiation for ability groupsCross-class moderationCurriculum coverage tracking
Vocabulary → runtime
Subject leadActorScheme of workObjectLesson planArtefactLearning objectiveObjectCurriculum standardObjectLesson deliveredEventPlan publishedStateDifferentiation choiceDecisionModeration reviewWorkflowResource packArtefactCoverage completeOutcomeCoverage gapLearningKnowledge organiserArtefactPacing guideObject
Parent Engagement & Communications
Operating domains
Announcements and newslettersParents' evening / conference bookingPermission slips and trip consentFee, lunch and club paymentsAbsence reporting by parentsTwo-way messaging and translationHome-school agreement tracking
Vocabulary → runtime
Parent / carerActorSchool officeActorMessage threadObjectNewsletterArtefactMessage sentEventRead receiptStateParents' evening slot bookedEventConsent givenDecisionPermission slipArtefactTrip payment workflowWorkflowPayment collectedOutcomeEngagement rateLearningAbsence reportEventHome-school agreementArtefact
School Finance & Operations ⚠ regulated
Operating domains
Budget setting and forecastingPupil-premium / grant trackingProcurement and purchase ordersCatering and free-school-meal eligibilityFacilities and maintenance requestsStaff cover and supply bookingStatutory financial returns
Vocabulary → runtime
Business managerActorBudget lineObjectPurchase orderArtefactGrant fundObjectOrder approvedDecisionInvoice receivedEventWithin budgetStateCover-booking workflowWorkflowSupply teacher bookedEventMaintenance ticketObjectYear-end accountsArtefactBalanced budgetOutcomeSpend per pupilLearningFree-school-meal eligibilityState
n-universityOSUniversities and higher-education colleges — paid for by the registrar's / provost's institutional systems budget.
Student Lifecycle & Registry ⚠ regulated
Operating domains
Course and module enrolmentCredit accumulation and progressionProgramme-of-study managementWithdrawal, suspension and reinstatementTranscript and award productionGraduation and conferralStatutory student-data returns
Vocabulary → runtime
StudentActorRegistrarActorModuleObjectProgramme of studyObjectCreditObjectEnrolment confirmedEventGood standingStateProgression decisionDecisionSuspend-and-reinstate workflowWorkflowTranscriptArtefactDegree conferredOutcomeContinuation rateLearningAward classificationDecisionDiploma certificateArtefact
Admissions & Recruitment ⚠ regulated
Operating domains
Applicant funnel and CRMEntry-requirement and offer rulesClearing / waitlist managementInternational student visa sponsorshipScholarship and bursary allocationDeposit and acceptance trackingYield and conversion analytics
Vocabulary → runtime
ApplicantActorAdmissions tutorActorApplicationObjectOffer madeEventConditional offerStateOffer-decision workflowWorkflowScholarship awardedDecisionVisa sponsorship (CAS)ArtefactDeposit paidEventPlace confirmedOutcomeConversion rateLearningEntry tariffObjectClearing placeObjectBursary letterArtefact
Research Administration & Grants ⚠ regulated
Operating domains
Funding-call discoveryGrant proposal and costingAward setup and budget managementEthics and integrity approvalResearch outputs and publicationsEthics / IRB reviewImpact and assessment submissions
Vocabulary → runtime
Principal investigatorActorResearch officeActorFunding callObjectGrant proposalArtefactProposal submittedEventAward activeStateEthics-approval workflowWorkflowEthics approval grantedDecisionGrant budgetObjectPublicationArtefactGrant awardedOutcomeCitation / impact scoreLearningMilestone reportArtefactSpend-down decisionDecision
Academic Quality & Assessment ⚠ regulated
Operating domains
Exam scheduling and venuesCoursework submission and markingPlagiarism / academic-integrity checksExam-board moderationExternal examiner sign-offMitigating-circumstances handlingProgramme review and validation
Vocabulary → runtime
ExaminerActorExternal examinerActorAssessmentObjectSubmissionArtefactWork submittedEventUnder moderationStateExam-board workflowWorkflowMark ratifiedDecisionAcademic-integrity flagEventMitigating circumstances grantedDecisionFinal gradeOutcomePass rateLearningExam-board minutesArtefactModule rubricObject
Faculty & Academic HR
Operating domains
Workload and teaching allocationTenure / promotion casesSabbatical and leave planningProbation and reviewAppointment and contract managementPeer teaching observationAcademic performance review
Vocabulary → runtime
Academic staff memberActorDean / head of departmentActorWorkload modelObjectTeaching allocationObjectPromotion case submittedEventOn probationStateTenure-review workflowWorkflowPromotion decisionDecisionSabbatical approvedDecisionAppointment contractArtefactTenure grantedOutcomeTeaching evaluation scoreLearningObservation reportArtefactWorkload balanceState
Student Support & Wellbeing ⚠ regulated
Operating domains
Counselling and wellbeing appointmentsDisability and accessibility supportAcademic advising / tutoringAt-risk early-warning monitoringHardship and welfare fundsConduct and disciplinary casesRetention interventions
Vocabulary → runtime
StudentActorWellbeing adviserActorSupport caseObjectAppointmentObjectAppointment bookedEventFlagged at-riskStateDisability support planArtefactReferral workflowWorkflowIntervention decisionDecisionHardship fund grantedDecisionStudent retainedOutcomeEngagement / risk scoreLearningCase noteArtefactConduct hearingEvent
n-trainingOSCorporate L&D teams, vocational training providers and bootcamps — paid for by the learning-and-development or commercial-training budget.
Corporate Learning & Development
Operating domains
Course catalogue and assignmentMandatory training campaignsSkill / competency frameworksLearning paths and curriculaManager-team learning dashboardsContent authoring and updatesCompletion and compliance reporting
Vocabulary → runtime
Learner / employeeActorL&D administratorActorCourseObjectLearning pathObjectCourse assignedEventIn progressStateEnrolment workflowWorkflowSkill gap flaggedDecisionCompetencyObjectCourse completedOutcomeCompletion rateLearningCompletion certificateArtefactCourse content / moduleArtefactDue-date breachedState
Compliance & Mandatory Training ⚠ regulated
Operating domains
Regulatory training requirementsRenewal and expiry trackingRole-based training matricesAudit-evidence collectionAttestation and sign-offEscalation for overdue trainingRegulator reporting packs
Vocabulary → runtime
Regulated workerActorCompliance officerActorTraining requirementObjectTraining matrixObjectTraining assignedEventCompliantStateExpired / lapsedStateRenewal workflowWorkflowAttestation signedDecisionAudit evidence packArtefactCertificate of completionArtefactFully compliant workforceOutcomeCompliance rateLearningOverdue escalationEvent
Vocational & Apprenticeship Training ⚠ regulated
Operating domains
Apprenticeship standards and frameworksOn-the-job / off-the-job hours loggingPortfolio of evidence buildingWorkplace assessor visitsFunctional-skills deliveryGateway and end-point assessmentFunding and levy claims
Vocabulary → runtime
ApprenticeActorAssessor / coachActorApprenticeship standardObjectEvidence portfolioObjectAssessor visitEventOff-the-job hoursObjectOn programmeStateGateway workflowWorkflowGateway decisionDecisionEnd-point assessmentEventApprenticeship achievedOutcomeAchievement rateLearningLearning agreementArtefactLevy claimArtefact
Coding Bootcamps & Cohort Programmes ⚠ regulated
Operating domains
Cohort scheduling and capacityProject and assignment gradingMentor and instructor allocationCareer-services and placementIncome-share / financing agreementsCapstone and demo-day deliveryOutcomes / job-placement reporting
Vocabulary → runtime
Bootcamp studentActorInstructor / mentorActorCohortObjectSprint / projectObjectProject submittedEventActive in cohortStateCapstone-review workflowWorkflowGraduation decisionDecisionIncome-share agreementArtefactCapstone projectArtefactJob placementOutcomePlacement rateLearningDemo dayEventGraduatedState
Online Course Marketplace (Creator)
Operating domains
Course publishing and pricingLesson and module authoringStudent enrolment and accessReviews and ratingsPromotions and couponsPayouts and revenue shareEngagement and drop-off analytics
Vocabulary → runtime
Course creatorActorEnrolled learnerActorCourse listingObjectLesson / videoArtefactPurchase / enrolmentEventPublishedStateCoupon issuedDecisionPayout workflowWorkflowReview leftEventCertificate of completionArtefactRevenue earnedOutcomeCompletion / watch rateLearningCoupon codeObjectRefund requestedEvent
Instructor-Led & Classroom Training Operations
Operating domains
Scheduled class and session bookingSeat and waitlist managementTrainer and venue allocationJoining instructions and logisticsMaterials and kit distributionAttendance and sign-in sheetsPost-course evaluation
Vocabulary → runtime
DelegateActorTrainerActorScheduled sessionObjectSeatObjectBooking placedEventConfirmed / waitlistedStateBooking-and-allocation workflowWorkflowVenue assignedDecisionJoining instructionsArtefactAttendedOutcomeAttendance / fill rateLearningSign-in sheetArtefactCourse materialsArtefactEvaluation submittedEvent
n-certificationOSAwarding bodies, professional institutes and exam boards — paid for by the certification/credentialing-programme budget.
Professional Certification Programmes ⚠ regulated
Operating domains
Eligibility and prerequisite checksExam registration and schedulingCandidate identity verificationResult determination and gradingCredential issuanceRecertification and CPD trackingPublic credential verification
Vocabulary → runtime
CandidateActorCertification bodyActorCredentialObjectEligibility applicationObjectExam bookedEventCertified / activeStateRecertification workflowWorkflowPass/fail determinationDecisionCredential issuedOutcomeDigital badge / certificateArtefactPass rateLearningExpired credentialStateCPD points loggedEventVerification recordArtefact
Exam Delivery & Proctoring ⚠ regulated
Operating domains
Test-centre and slot allocationOnline / remote proctoringItem bank and form assemblyLive invigilation and incident handlingCandidate authenticationResponse capture and scoringSecurity-breach investigation
Vocabulary → runtime
Test-takerActorProctor / invigilatorActorExam formObjectTest slotObjectExam startedEventIn sessionStateProctoring workflowWorkflowFlag / intervene decisionDecisionIntegrity incident loggedEventScore reportArtefactResult deliveredOutcomeFlag rateLearningVoided / invalidatedStateIncident reportArtefact
Licensure & Regulatory Examinations ⚠ regulated
Operating domains
Statutory eligibility screeningFitness-to-practise checksLicence issuance and renewalMandatory continuing-education trackingRegister / roster maintenanceComplaints and disciplinary actionRegulator data reporting
Vocabulary → runtime
Licensee / practitionerActorLicensing boardActorLicenceObjectPublic registerObjectApplication submittedEventLicensed / in good standingStateRenewal workflowWorkflowFitness-to-practise decisionDecisionLicence grantedOutcomeLicence certificateArtefactSuspended / revokedStateDisciplinary case openedEventContinuing-education complianceLearningRegister entryArtefact
Digital Credentials & Verification
Operating domains
Verifiable credential issuanceOpen-badge design and criteriaWallet and sharingEmployer / third-party verificationCredential revocationStacking and pathwaysIssuance analytics
Vocabulary → runtime
Credential holderActorIssuerActorVerifiable credentialObjectBadge criteriaObjectCredential issuedEventValidStateVerification request workflowWorkflowRevocation decisionDecisionOpen badgeArtefactVerified by employerOutcomeVerification volumeLearningRevokedStateShared to walletEventCredential recordArtefact
Awarding Body Standards & Accreditation ⚠ regulated
Operating domains
Qualification / standard designCentre approval and quality assuranceExternal moderation and verificationStandardisation of markersAppeals and enquiries about resultsMalpractice investigationAwarding and certification cycle
Vocabulary → runtime
Approved centreActorExternal verifierActorQualification standardObjectAssessment specificationObjectCentre approvedEventUnder verificationStateStandardisation workflowWorkflowAward decisionDecisionEnquiry about results lodgedEventCertificate issuedArtefactQualification awardedOutcomeCentre conformance rateLearningMalpractice caseObjectVerification reportArtefact
Government & Public Sector
n-govOSPermanent secretaries, central-government CIOs and digital service heads who own departmental delivery budgets.
Policy & Legislation ⚠ regulated
Operating domains
Green and white papers in draftingBills passing through Parliamentary stagesStatutory instruments and secondary legislationImpact assessments and consultation responsesMinisterial submissions and decision boxesCross-Whitehall policy clearancesCommencement dates and transition schedules
Vocabulary → runtime
Policy leadActorBillObjectConsultationWorkflowRoyal AssentEventIn committee stageStateMinisterial submissionArtefactClearance decisionDecisionImpact assessmentArtefactStatutory instrumentObjectCommencementEventPolicy outcome deliveredOutcomeConsultation insightLearningDrafting amendmentEventCleared for introductionState
Major Programmes & Delivery (GMPP) ⚠ regulated
Operating domains
Programmes on the Government Major Projects PortfolioBusiness cases at OBC/FBC stagesSpending Review settlements and reprofilingGateway reviews and IPA assuranceBenefits realisation plansRisk and issue registersSenior Responsible Owner appointments
Vocabulary → runtime
Senior Responsible OwnerActorProgrammeObjectBusiness caseArtefactGateway reviewWorkflowDelivery confidence assessmentDecisionAmber/Red ratingStateReset point reachedEventBenefit realisedOutcomeRisk registerArtefactMilestone slipEventFunding approvalDecisionLessons learned logLearningIn implementationStateReprofiled budgetObject
Citizen Identity & Digital Services ⚠ regulated
Operating domains
Verified citizen accounts and sign-in journeysIdentity proofing and document checksService transactions across the gov estateSingle sign-on and trust framework integrationsAccessibility and assisted-digital routesService performance dashboardsNotification and message preferences
Vocabulary → runtime
CitizenActorVerified accountObjectIdentity proofingWorkflowSign-inEventIdentity verifiedStateProofing decisionDecisionCredentialArtefactService transaction completedOutcomeDocument checkWorkflowAccount lockedStateNotification sentEventCompletion rateLearningTrust framework schemeObjectAssisted-digital handoffEvent
Public Procurement & Commercial ⚠ regulated
Operating domains
Tenders and competitive proceduresFramework agreements and dynamic marketsSupplier bids and evaluation panelsContract awards and standstill periodsSpend controls and approvalsSupplier performance and KPIsSocial value and SME targets
Vocabulary → runtime
Contracting authorityActorTenderObjectBid evaluationWorkflowContract awardEventUnder standstillStateAward decisionDecisionFramework agreementArtefactSupplierActorContract signedOutcomeSpend approvalDecisionTender publishedEventSocial value scoreLearningContract noticeArtefactIn competitionState
Public Finance & Spending Control ⚠ regulated
Operating domains
Departmental budgets (DEL/AME) and allocationsEstimates and Supplementary EstimatesSpend approvals against delegationsAccruals accounting and outturnFiscal events and forecastsManaging public money complianceAudit and value-for-money reviews
Vocabulary → runtime
Finance business partnerActorBudget lineObjectEstimateArtefactApproval to spendDecisionWithin delegationStateOutturn reportedEventReconciliationWorkflowOverspendStateForecastArtefactValue-for-money achievedOutcomeAudit findingLearningVirementEventAccounting officerActorFunds releasedEvent
Freedom of Information & Casework Correspondence ⚠ regulated
Operating domains
FOI and subject access requestsMinisterial correspondence (PQs, treat-officials)Public enquiries and complaint casesExemption assessments and redactionStatutory response clocksDisclosure logs and publicationInternal reviews and appeals
Vocabulary → runtime
RequesterActorFOI requestObjectExemption assessmentWorkflowStatutory clock startedEventAwaiting clearanceStateDisclosure decisionDecisionResponse letterArtefactRedacted documentArtefactRequest closedOutcomeInternal review requestedEventOverdueStateResponse-time performanceLearningCaseworkerActorPublished to disclosure logEvent
n-justiceOSCourt service chief executives, prosecution-service heads and prison/probation directors who own justice-system operating budgets.
Criminal Courts & Case Management ⚠ regulated
Operating domains
Charges and indictments before the courtHearing listings and court diariesPleas and case progression stagesEvidence bundles and disclosureCustody and bail statusVerdicts and sentencingWarrants and enforcement orders
Vocabulary → runtime
DefendantActorCase fileObjectListingWorkflowHearingEventAwaiting trialStatePleaDecisionIndictmentArtefactVerdict returnedEventSentence passedOutcomeRemanded in custodyStateEvidence bundleArtefactAdjournmentEventMagistrateActorConviction-rate trendLearning
Civil & Family Courts ⚠ regulated
Operating domains
Claims and money judgmentsFamily applications (care, contact, divorce)Case management directionsMediation and dispute resolutionOrders and undertakingsFee remissions and hardshipEnforcement of judgments
Vocabulary → runtime
ClaimantActorClaimObjectDirections hearingWorkflowApplication filedEventStayedStateCourt orderDecisionConsent orderArtefactJudgmentArtefactDispute resolvedOutcomeMediationWorkflowDefault judgment enteredEventAwaiting allocationStateRespondentActorSettlement-rate insightLearning
Prosecution & Charging ⚠ regulated
Operating domains
Police case files referred for chargeCharging decisions and threshold testsEvidence review and disclosure schedulesWitness and victim managementPre-charge bail and diversionsTrial readiness and counsel briefingAppeals and reviews of decisions
Vocabulary → runtime
ProsecutorActorCase fileObjectCharging reviewWorkflowReferral receivedEventUnder reviewStateCharging decisionDecisionDisclosure scheduleArtefactCharge authorisedEventCase discontinuedOutcomeWitnessActorCounsel briefArtefactNo further actionStateTrial-readiness rateLearningCharge conviction securedOutcome
Prisons & Custody ⚠ regulated
Operating domains
Prisoner reception and inductionCell allocation and population managementCategorisation and risk assessmentSentence calculation and release datesAdjudications and incidentsRegime, work and educationTransfers and escorts
Vocabulary → runtime
PrisonerActorPrison recordObjectCategorisation reviewWorkflowReceptionEventOn remandStateCategorisation decisionDecisionSentence calculationArtefactReleased on licenceOutcomeAdjudicationEventSegregatedStateCell allocationDecisionIncident reportArtefactTransfer authorisedEventReoffending rateLearning
Probation & Community Supervision ⚠ regulated
Operating domains
Offenders on licence or community ordersSentence plans and interventionsRisk-of-harm assessmentsAppointments and reporting complianceRecall and breach proceedingsAccredited programmes and unpaid workResettlement and through-the-gate
Vocabulary → runtime
Service userActorSupervision caseObjectRisk assessmentWorkflowAppointment attendedEventOn licenceStateRecall decisionDecisionSentence planArtefactBreach raisedEventOrder completedOutcomeHigh risk of harmStateProbation officerActorUnpaid-work hoursArtefactCompliance rateLearningRecalled to custodyOutcome
Tribunals & Administrative Justice ⚠ regulated
Operating domains
Appeals across benefit, tax, immigration chambersListings and panel compositionBundles and respondent responsesPaper and oral hearingsDecisions and statements of reasonsOnward appeals to upper tribunalSet-aside and review applications
Vocabulary → runtime
AppellantActorAppealObjectListingWorkflowAppeal lodgedEventAwaiting hearingStateTribunal decisionDecisionStatement of reasonsArtefactAppeal allowedOutcomeRespondent bundleArtefactStruck outStateTribunal judgeActorOnward appealEventHearing heldEventOverturn rateLearning
n-benefitOSWelfare/social-security agency directors and DWP-equivalent operations chiefs who own the benefits delivery budget.
Working-Age Benefits & Universal Credit ⚠ regulated
Operating domains
New claims and verificationEarnings and means assessmentAward calculation and payment cyclesClaimant commitments and conditionalitySanctions and disputesChange-of-circumstance reportingAdvances and deductions
Vocabulary → runtime
ClaimantActorClaimObjectMeans assessmentWorkflowClaim submittedEventIn paymentStateAward decisionDecisionClaimant commitmentArtefactPayment issuedEventEntitlement awardedOutcomeSanctionedStateWork coachActorChange of circumstancesEventAward noticeArtefactOff-flow rateLearning
Disability & Health Assessment ⚠ regulated
Operating domains
PIP/DLA-style applicationsFunctional health assessmentsEvidence gathering from cliniciansPoints scoring against descriptorsAward periods and review datesMandatory reconsiderationsAppeals to tribunal
Vocabulary → runtime
ApplicantActorHealth assessmentWorkflowApplicationObjectAssessment bookedEventAwaiting assessmentStateEntitlement decisionDecisionAssessment reportArtefactDescriptor pointsObjectAward grantedOutcomeMandatory reconsiderationEventDisallowedStateHealthcare assessorActorDecision-overturn rateLearningReconsidered awardOutcome
Pensions & Retirement ⚠ regulated
Operating domains
State pension entitlement and forecastsNational-insurance qualifying yearsDeferral and upratingPension credit means-testPayment scheduling abroad and at homeBereavement and inherited entitlementOverpayment recovery
Vocabulary → runtime
PensionerActorPension recordObjectEntitlement calculationWorkflowState pension age reachedEventIn paymentStateAward decisionDecisionPension forecastArtefactQualifying yearObjectPension awardedOutcomeDeferredStateUprating appliedEventBereavement notifiedEventAward letterArtefactTake-up rateLearning
Child & Family Support ⚠ regulated
Operating domains
Child benefit and maintenanceChildcare cost supportFamily means assessmentMaintenance liability and arrearsPayment arrangements and enforcementParentage and household checksHigh-income charge reconciliation
Vocabulary → runtime
Receiving parentActorMaintenance caseObjectLiability assessmentWorkflowApplication openedEventCollect & payStateMaintenance calculationDecisionPayment scheduleArtefactArrears accruedEventMaintenance paidOutcomePaying parentActorIn arrearsStateEnforcement actionDecisionLiability orderArtefactCompliance rateLearning
Employment Support & Back-to-Work ⚠ regulated
Operating domains
Jobseeker caseloads and segmentationEmployment programmes and referralsSkills and training plansJob-search activity trackingEmployer vacancy matchingOutcome payments to providersHealth and work conversations
Vocabulary → runtime
JobseekerActorCaseloadObjectProgramme referralWorkflowReferral madeEventActively seeking workStateReferral decisionDecisionAction planArtefactJob startEventSustained employmentOutcomeProviderActorDisengagedStateVacancy matchWorkflowOutcome paymentArtefactJob-outcome rateLearning
Fraud, Error & Debt ⚠ regulated
Operating domains
Risk-scored claims for reviewInvestigations and interviews under cautionOverpayment identification and classificationRecovery plans and deductionsPenalties and prosecutionsDebt portfolio and write-offsData-matching and surveillance referrals
Vocabulary → runtime
SubjectActorOverpaymentObjectInvestigationWorkflowRisk flag raisedEventUnder investigationStateRecovery decisionDecisionPenalty noticeArtefactDebt referredEventOverpayment recoveredOutcomeInvestigatorActorWritten offStateInterview under cautionEventRecovery rateLearningFraud confirmedOutcome
n-councilOSLocal-authority chief executives and directors of place/people services who own the council's general fund.
Adult Social Care ⚠ regulated
Operating domains
Care assessments and reviewsCare and support plansPersonal budgets and direct paymentsProvider placements and brokerageSafeguarding concernsFinancial assessment and chargingReablement and hospital discharge
Vocabulary → runtime
Service userActorCare packageObjectNeeds assessmentWorkflowAssessment requestedEventEligible for supportStateEligibility decisionDecisionSupport planArtefactPersonal budgetObjectNeeds metOutcomeSafeguarding alertEventSocial workerActorAwaiting placementStateFinancial assessmentWorkflowDelayed-discharge rateLearning
Children's Services & Safeguarding ⚠ regulated
Operating domains
Referrals and contacts to the front doorChild-in-need and child-protection plansLooked-after children and placementsStatutory visits and reviewsCourt proceedings and care ordersFostering and adoptionEarly help and family support
Vocabulary → runtime
ChildActorChild's caseObjectAssessmentWorkflowReferral receivedEventOn a protection planStateThreshold decisionDecisionChild-protection planArtefactStatutory visitEventPermanence achievedOutcomeSocial workerActorLooked-afterStatePlacementObjectCare order madeEventRe-referral rateLearning
Housing & Homelessness ⚠ regulated
Operating domains
Homelessness applications and triageHousing register and allocationsTemporary accommodation placementsTenancy and rent accountsRepairs and disrepair casesPrevention and relief dutiesBidding and lettings
Vocabulary → runtime
ApplicantActorHousing applicationObjectHomelessness assessmentWorkflowApplication madeEventIn temporary accommodationStateDuty decisionDecisionPersonal housing planArtefactProperty offeredEventSettled accommodation securedOutcomeTenantActorThreatened with homelessnessStateAllocationDecisionRepair orderArtefactPrevention rateLearning
Council Tax & Local Revenues ⚠ regulated
Operating domains
Council-tax accounts and bandsBusiness-rates (NNDR) accountsDiscounts, exemptions and reliefsBilling and instalment plansRecovery and enforcementCouncil-tax support claimsRefunds and write-offs
Vocabulary → runtime
TaxpayerActorCouncil-tax accountObjectRecoveryWorkflowBill issuedEventIn arrearsStateDiscount decisionDecisionLiability orderArtefactReminder sentEventAccount settledOutcomeExemptionObjectSummonedStateEnforcement agent referralDecisionBillArtefactCollection rateLearning
Waste, Highways & Environment ⚠ regulated
Operating domains
Bin collection rounds and schedulesMissed-collection and fly-tipping reportsPothole and street-defect repairsStreet cleansing and groundsPermits and road closuresRecycling and disposal contractsEnvironmental enforcement
Vocabulary → runtime
ResidentActorService requestObjectRepair jobWorkflowReport loggedEventAwaiting worksStatePrioritisation decisionDecisionWork orderArtefactCrew dispatchedEventDefect fixedOutcomeOperativeActorOverdueStateCollection roundObjectFixed-penalty noticeArtefactFirst-time-fix rateLearning
Democratic Services & Governance ⚠ regulated
Operating domains
Committee meetings and agendasMember casework and ward enquiriesDecisions and call-insRegisters of interest and declarationsPublic consultations and petitionsScrutiny and auditConstitution and delegations
Vocabulary → runtime
CouncillorActorCommittee meetingObjectDecision-makingWorkflowMeeting convenedEventOpen for call-inStateResolutionDecisionAgenda packArtefactDecision publishedEventDecision implementedOutcomeResident petitionerActorCalled inStateMember caseworkObjectMinutesArtefactDecision-response timeLearning
n-licensingOSRegulatory-services and licensing managers in councils and national regulators who own permit/registration income and compliance budgets.
Alcohol, Entertainment & Late-Night ⚠ regulated
Operating domains
Premises and personal licence applicationsLicensable activities and conditionsHearings and representationsTemporary event noticesReviews and suspensionsDesignated premises supervisorsEnforcement and test purchases
Vocabulary → runtime
LicenseeActorPremises licenceObjectApplication processingWorkflowApplication receivedEventPending hearingStateGrant decisionDecisionLicence conditionsArtefactLicence grantedEventPremises licensedOutcomeResponsible authorityActorSuspendedStateReview triggeredEventLicence certificateArtefactCompliance rateLearning
Taxi & Private Hire ⚠ regulated
Operating domains
Driver and vehicle licence applicationsDBS and medical checksVehicle inspections and platesOperator licensingKnowledge and safeguarding testsComplaints and revocationsRenewals and condition checks
Vocabulary → runtime
Driver applicantActorDriver licenceObjectFit-and-proper checkWorkflowApplication submittedEventAwaiting checksStateGrant decisionDecisionVehicle plateArtefactInspection passedEventLicensed to operateOutcomeOperatorActorRevokedStateComplaint loggedEventBadgeArtefactRenewal-on-time rateLearning
Food, Health & Safety Registration ⚠ regulated
Operating domains
Food business registrationsHygiene inspections and ratingsHealth-and-safety inspectionsImprovement and prohibition noticesSampling and complaintsInfectious-disease investigationsRe-rating and appeals
Vocabulary → runtime
Food business operatorActorRegistered premisesObjectInspectionWorkflowRegistration receivedEventAwaiting inspectionStateRating decisionDecisionHygiene ratingArtefactImprovement notice servedEventCompliantOutcomeEnvironmental health officerActorProhibitedStateInspection reportArtefactRe-rating requestedEventBroadly-compliant rateLearning
Gambling & Adult Entertainment ⚠ regulated
Operating domains
Premises and operating licencesPersonal management licencesLocal risk assessmentsSexual-entertainment venue licensingConditions and exclusionsReviews and revocationsCompliance assessments
Vocabulary → runtime
OperatorActorOperating licenceObjectLicensing assessmentWorkflowApplication lodgedEventUnder considerationStateGrant decisionDecisionLicence conditionsArtefactLicence issuedEventAuthorised to operateOutcomeLicensing authorityActorRevokedStateReview hearingEventRisk assessmentArtefactCompliance-finding rateLearning
Environmental & Trade Permits ⚠ regulated
Operating domains
Environmental permits for installationsWaste-carrier and scrap-metal licencesAnimal-activity and pet-shop licencesStreet-trading consentsSkip and scaffold permitsDischarge and emissions conditionsVariations and surrenders
Vocabulary → runtime
Permit holderActorPermitObjectPermittingWorkflowApplication duly madeEventIn determinationStatePermit decisionDecisionPermit conditionsArtefactPermit issuedEventAuthorised activityOutcomeRegulatorActorSurrenderedStateVariation requestedEventPermit documentArtefactPermit-compliance rateLearning
Trading Standards & Consumer Protection ⚠ regulated
Operating domains
Trader registrations and approvalsProduct-safety and labelling checksUnderage-sales test purchasesWeights-and-measures verificationScams and rogue-trader casesEnforcement notices and prosecutionsPrimary-authority partnerships
Vocabulary → runtime
TraderActorApprovalObjectMarket surveillanceWorkflowComplaint receivedEventUnder enforcementStateEnforcement decisionDecisionEnforcement noticeArtefactTest purchase madeEventConsumer harm preventedOutcomeTrading-standards officerActorProhibited from tradingStateProsecutionDecisionEvidence fileArtefactDetriment-prevented valueLearning
n-planningOSHeads of planning, development management and building-control who own planning fee income and local-plan delivery.
Development Management ⚠ regulated
Operating domains
Planning applications and validationStatutory and neighbour consultationsSite visits and case assessmentOfficer reports and recommendationsCommittee determinationsConditions and obligationsDecision notices and timescales
Vocabulary → runtime
ApplicantActorPlanning applicationObjectConsultationWorkflowApplication validatedEventPending considerationStateDeterminationDecisionOfficer reportArtefactDecision issuedEventPlanning permission grantedOutcomeCase officerActorRefusedStatePlanning conditionArtefactDecision noticeArtefactDetermination-in-time rateLearning
Local Plans & Policy ⚠ regulated
Operating domains
Local-plan preparation and stagesSite allocations and the call for sitesEvidence base and viabilityPublic examination by inspectorHousing-need and land-supply targetsConsultation responses (Reg 18/19)Adoption and monitoring
Vocabulary → runtime
Planning-policy officerActorLocal planObjectPlan-makingWorkflowConsultation openedEventAt examinationStateAllocation decisionDecisionSite allocationArtefactPlan adoptedEventSound plan in placeOutcomeInspectorActorFound unsoundStateEvidence baseArtefactFive-year land supplyLearningMain-modification proposedEvent
Building Control ⚠ regulated
Operating domains
Building-regulations applicationsPlans checking and approvalsSite inspections at key stagesCompletion certificatesDangerous-structure and demolition noticesHigher-risk building gatewaysCompetent-person scheme records
Vocabulary → runtime
Building ownerActorBuilding-control applicationObjectPlans checkWorkflowApplication depositedEventAwaiting inspectionStateApproval decisionDecisionApproved plansArtefactInspection passedEventCompletion certificate issuedOutcomeBuilding-control surveyorActorNon-compliantStateDangerous-structure noticeArtefactGateway submittedEventFirst-inspection-pass rateLearning
Planning Enforcement ⚠ regulated
Operating domains
Alleged breaches and complaintsSite investigations and evidenceBreach-of-condition casesEnforcement and stop noticesRetrospective applicationsAppeals against noticesProsecutions and injunctions
Vocabulary → runtime
LandownerActorEnforcement caseObjectInvestigationWorkflowBreach reportedEventUnder investigationStateExpediency decisionDecisionEnforcement noticeArtefactNotice servedEventBreach remediedOutcomeEnforcement officerActorNon-compliantStateSite visitWorkflowStop noticeArtefactCompliance-on-notice rateLearning
Land Charges & Property Searches ⚠ regulated
Operating domains
Local land-charge registrationsOfficial search requestsCON29 enquiries of the local authorityConditions, agreements and notices on landHighways and planning history dataSearch turnaround and accuracyUpdates to the charges register
Vocabulary → runtime
Search applicantActorLand chargeObjectSearch processingWorkflowSearch requestedEventAwaiting dataStateRegistration decisionDecisionSearch resultArtefactCharge registeredEventSearch returnedOutcomeConveyancerActorOn the registerStateCharges registerObjectOfficial certificateArtefactSearch turnaround timeLearning
Infrastructure & Developer Contributions ⚠ regulated
Operating domains
Section 106 agreements and obligationsCommunity Infrastructure Levy chargesContribution triggers and milestonesMonitoring and complianceSpend allocation to projectsAffordable-housing deliveryReliefs, exemptions and appeals
Vocabulary → runtime
DeveloperActorSection 106 obligationObjectContribution monitoringWorkflowTrigger reachedEventOutstandingStateLevy decisionDecisionCIL liability noticeArtefactPayment receivedEventInfrastructure fundedOutcomeMonitoring officerActorIn breachStateSpend allocationDecisionDeed of agreementArtefactContributions-collected rateLearning
Commerce
n-commerceOSHead of Ecommerce / DTC founder who owns the online store P&L and conversion rate
Direct-to-Consumer Brand Store
Operating domains
Product catalogue & variantsStorefront theme & landing pagesCart & checkout funnelPromotions & discount codesEmail/SMS lifecycle flowsReviews & user-generated contentConversion-rate experiments
Vocabulary → runtime
ShopperActorProduct listingObjectVariant (size/colour)ObjectCartObjectAdd to cartEventAbandoned checkoutStateDiscount codeArtefactApply best discountDecisionCheckout flowWorkflowOrder confirmationArtefactOrder placedEventPaid orderOutcomeA/B test on PDPDecisionConversion rateLearningAverage order valueLearning
Subscription & Recurring Commerce ⚠ regulated
Operating domains
Subscription plans & tiersBilling cycles & renewalsBox curation / build-a-boxPause / skip / swap controlsDunning & failed-payment recoveryChurn-prevention offersMember portal
Vocabulary → runtime
SubscriberActorSubscription planObjectBilling cycleObjectRenewal chargeEventActive subscriptionStatePaused subscriptionStateFailed paymentEventRetry payment / dunningWorkflowKeep-or-cancel offerDecisionInvoiceArtefactCancellationEventChurned memberOutcomeRetained memberOutcomeMonthly recurring revenueLearningChurn rateLearning
Headless / Composable Commerce
Operating domains
Commerce API & GraphQL layerContent management (CMS) for storefrontPricing & promotion engineSearch & merchandising servicePayment & tax microservicesFront-end framework (Next/Remix)Webhooks & event bus
Vocabulary → runtime
DeveloperActorCommerce APIObjectProduct feedObjectStorefront tokenArtefactWebhook firedEventCache invalidationEventStale catalogueStateRouting logicDecisionDeploy storefrontWorkflowBuild artefactArtefactLive storefrontStateSuccessful deployOutcomeAPI latencyLearningCore Web VitalsLearningCustomer (end shopper)Actor
Cross-Border & International Commerce ⚠ regulated
Operating domains
Local currency & FX pricingDuty & tax calculation (DDP/DDU)Multi-language storefrontsGeo-routed catalogueLocal payment methodsCustoms documentationRestricted-product compliance
Vocabulary → runtime
International shopperActorMarket / regionObjectPrice bookObjectLanded-cost quoteArtefactCurrency conversionEventDuties prepaid (DDP)StateHeld at customsStateChoose DDP vs DDUDecisionCommercial invoiceArtefactCustoms clearanceWorkflowCleared shipmentEventDelivered orderOutcomeCross-border conversionLearningDuty leakageLearning
Social & Live-Stream Commerce
Operating domains
Shoppable posts & product tagsLive-stream shopping eventsCreator / affiliate linksIn-app checkoutDrop & flash-sale schedulingComment-to-buy automationEngagement & attribution analytics
Vocabulary → runtime
CreatorActorViewerActorShoppable postObjectLive shopping eventObjectProduct tag tappedEventLive & sellingStateAffiliate linkArtefactSchedule the dropDecisionRun the live saleWorkflowComment-to-buyEventSold-out dropStateAttributed saleOutcomeLive conversion rateLearningCreator commission earnedOutcome
Storefront Merchandising & CRO
Operating domains
Collection & category curationOn-site search & autocompletePersonalised recommendationsBanner & hero schedulingBundle & upsell offersInventory-aware rankingFunnel analytics & heatmaps
Vocabulary → runtime
MerchandiserActorCollectionObjectSearch queryObjectRecommendation slotObjectPin product to topDecisionOut-of-stockStateBoost ruleArtefactProduct viewedEventRe-rank collectionWorkflowUpsell bundleObjectClick-throughEventAdd-to-cart rateLearningSearch exit rateLearningIncremental revenueOutcome
n-marketplaceOSMarketplace operator / GM who owns take-rate, liquidity and the balance between buyers and sellers
Product Marketplace (multi-vendor) ⚠ regulated
Operating domains
Seller onboarding & verificationListing creation & moderationCatalogue mapping / deduplicationBuyer search & discoveryOrder routing to sellersSplit payouts & commissionDispute & refund resolution
Vocabulary → runtime
SellerActorBuyerActorListingObjectSeller verificationWorkflowListing under reviewStateListing approvedEventCommission rateObjectPayoutArtefactHold seller payoutDecisionDispute raisedEventRefund issuedOutcomeCompleted transactionOutcomeGross merchandise valueLearningTake rateLearning
Services Marketplace
Operating domains
Provider profiles & credentialsService catalogue & packagesAvailability & booking calendarQuote / proposal exchangeEscrow & milestone releaseTwo-sided reviewsTrust & safety moderation
Vocabulary → runtime
Service providerActorClientActorService packageObjectBooking requestEventQuoteArtefactAccept the quoteDecisionBooking confirmedStateFunds in escrowStateMilestone deliveredEventRelease paymentWorkflowCompleted jobOutcomeProvider ratingArtefactRepeat-booking rateLearningMatch-to-book conversionLearning
Rental & Access Marketplace ⚠ regulated
Operating domains
Rentable inventory listingsAvailability calendar & blackout datesBooking & reservation flowSecurity deposit & damage claimsHandover / return condition checksDynamic rental pricingInsurance & protection plans
Vocabulary → runtime
Owner / listerActorRenterActorRentable itemObjectReservationObjectDate blockedStateCheck-out handoverEventReturn inspectionWorkflowSecurity depositArtefactDamage claimDecisionItem returnedEventDeposit refundedOutcomeUtilisation rateLearningDamage incidenceLearningProtection planArtefact
Resale & Recommerce Marketplace ⚠ regulated
Operating domains
Item intake & authenticationCondition gradingConsignment vs buy-outright pricingPhotography & listing pipelineBuyer purchase flowSeller payout / store creditReturns & re-listing
Vocabulary → runtime
ConsignorActorBuyerActorPre-owned itemObjectItem intakeWorkflowAuthentication checkDecisionAuthenticatedStateCondition gradeArtefactListed for saleStateItem soldEventConsignor payoutOutcomeStore creditArtefactRe-listWorkflowSell-through rateLearningAuthentication accuracyLearning
B2B / Wholesale Marketplace ⚠ regulated
Operating domains
Verified business buyer onboardingTiered & negotiated pricingMinimum order quantities (MOQ)RFQ & bulk quotingTrade credit / net termsSupplier compliance documentsBulk order fulfilment routing
Vocabulary → runtime
Wholesale buyerActorSupplierActorCatalogue SKUObjectPrice tierObjectRFQ submittedEventQuote issuedArtefactApprove net termsDecisionPending verificationStateBulk orderObjectNegotiate-and-orderWorkflowTrade credit lineArtefactWon accountOutcomeReorder frequencyLearningCredit default rateLearning
n-retailOSHead of Retail / store operations director who owns store P&L, staff and physical inventory
Point of Sale & Checkout ⚠ regulated
Operating domains
Register / till configurationBarcode scanning & lookupTender & split paymentsReceipts (print/digital)Returns & exchanges at tillCash drawer reconciliationOffline-mode transaction queue
Vocabulary → runtime
CashierActorCustomerActorRegister / tillObjectBasketObjectScan itemEventTender paymentEventDrawer openStateApply return policyDecisionReceiptArtefactSale completedOutcomeEnd-of-day cash-upWorkflowCash varianceStateSales per hourLearningItems per basketLearning
Store Inventory & Replenishment
Operating domains
On-shelf stock countsBackroom & stockroom locationsReplenishment & shelf gap detectionStock receiving & put-awayCycle counts & shrinkageInter-store transfersPlanogram compliance
Vocabulary → runtime
Stock associateActorStock unit (SKU)ObjectShelf locationObjectDelivery receivedEventPut-awayWorkflowShelf gapStateTrigger replenishmentDecisionCycle countWorkflowStock-outStateTransfer noteArtefactCounted stockOutcomeShrinkageLearningOn-shelf availabilityLearningStock adjustmentEvent
Workforce & Store Operations ⚠ regulated
Operating domains
Shift scheduling & rotasClock-in / time & attendanceTask lists & store walksLabour budgeting vs trafficTraining & certificationsOpening / closing checklistsCompliance & incident logging
Vocabulary → runtime
Store associateActorStore managerActorShiftObjectRotaArtefactClock inEventOn shiftStateAssign taskDecisionOpening checklistWorkflowTask completedEventIncident reportArtefactCovered shiftOutcomeUnderstaffedStateLabour cost %LearningSales per labour hourLearning
Pricing & Promotions (in-store) ⚠ regulated
Operating domains
Shelf-edge & electronic labelsMarkdown & clearance pricingMulti-buy & promotion setupPrice overrides at tillCompetitor price monitoringLoyalty discount rulesMargin guardrails
Vocabulary → runtime
Pricing managerActorPrice labelObjectMarkdownObjectPromotionObjectPrice change pushedEventOn promotionStateApprove markdownDecisionSchedule promotionWorkflowPromotion liveStatePrice audit reportArtefactMargin protectedOutcomePromo upliftLearningMarkdown lossLearningOverride loggedEvent
Customer Loyalty & CRM (retail) ⚠ regulated
Operating domains
Loyalty enrolment & cardsPoints & rewards ledgerTiers & member benefitsTargeted offers & couponsCustomer profile & purchase historyConsent & marketing preferencesMember analytics & segments
Vocabulary → runtime
MemberActorLoyalty accountObjectPoints balanceObjectPoints earnedEventReward redeemedEventGold tierStateSend targeted offerDecisionCouponArtefactEnrol memberWorkflowMarketing consentStateRetained customerOutcomeRepeat purchase rateLearningRedemption rateLearningCustomer lifetime valueLearning
Omnichannel & Click-and-Collect
Operating domains
Buy-online-pickup-in-store (BOPIS)Ship-from-store fulfilmentUnified inventory viewEndless aisle / order-in-storeReturns across channelsLocker & collection point opsSingle customer order history
Vocabulary → runtime
Omnichannel shopperActorPickup associateActorOnline orderObjectCollection pointObjectOrder ready for pickupStateCustomer collectedEventPick from store shelfWorkflowRoute to nearest storeDecisionShip-from-store labelArtefactCross-channel returnEventFulfilled orderOutcomeAwaiting collectionStateClick-collect rateLearningPick accuracyLearning
n-logisticsOSHead of Transport / logistics director who owns freight spend, fleet and on-time delivery
Freight & Transport Management (TMS) ⚠ regulated
Operating domains
Load planning & consolidationCarrier selection & ratingFreight booking & tenderingShipment tracking & ETAFreight audit & invoice matchException & claims handlingMultimodal leg planning
Vocabulary → runtime
ShipperActorCarrierActorShipmentObjectLoadObjectTender to carrierDecisionIn transitStatePickup completedEventBill of ladingArtefactPlan and dispatchWorkflowDelivery exceptionEventDelivered on timeOutcomeFreight invoiceArtefactOn-time delivery %LearningCost per mileLearning
Last-Mile Delivery ⚠ regulated
Operating domains
Route optimisationDriver dispatch & appDelivery time windowsProof of delivery captureFailed-delivery & re-attemptCustomer delivery notificationsDriver settlement & pay
Vocabulary → runtime
DriverActorRecipientActorDelivery stopObjectRouteObjectOptimise routeDecisionOut for deliveryStateParcel scannedEventProof of deliveryArtefactRun the routeWorkflowFailed attemptEventDelivered parcelOutcomeMissed deliveryStateFirst-attempt success rateLearningStops per hourLearning
Fleet Management ⚠ regulated
Operating domains
Vehicle register & assetsMaintenance & service scheduleFuel & energy trackingTelematics & driver behaviourCompliance (MOT/inspections)Fleet utilisation & assignmentIncident & accident records
Vocabulary → runtime
Fleet managerActorVehicleObjectMaintenance scheduleObjectService dueStateInspection loggedEventOff the road (VOR)StateSchedule the serviceDecisionMaintenance workflowWorkflowService recordArtefactVehicle returned to serviceOutcomeHarsh-braking eventEventRoadworthyStateFleet utilisationLearningCost per vehicleLearning
International Freight Forwarding ⚠ regulated
Operating domains
Booking & space allocationContainer & consolidation planningCustoms brokerage & filingDocumentation (B/L, certificates)Port & terminal coordinationDemurrage & detention trackingTrack-and-trace across legs
Vocabulary → runtime
Freight forwarderActorConsigneeActorContainerObjectBookingObjectVessel departedEventAt port / on waterStateFile customs entryDecisionCustoms clearanceWorkflowCertificate of originArtefactHeld for inspectionStateCleared and releasedEventDelivered to consigneeOutcomeDemurrage costLearningTransit timeLearning
Parcel & Carrier Management
Operating domains
Multi-carrier rate shoppingLabel generation & manifestingService-level selectionTracking aggregationReturns label & RMACarrier performance scorecardsSurcharge & billing reconciliation
Vocabulary → runtime
Shipping operatorActorCarrier accountObjectParcelObjectRate-shop carriersDecisionShipping labelArtefactManifest closedEventLabel printedStateBuy and print labelsWorkflowTracking updateEventReturn labelArtefactShipped parcelOutcomeAwaiting collectionStateAverage shipping costLearningCarrier on-time scoreLearning
n-procurementOSChief Procurement Officer / Head of Purchasing who owns indirect/direct spend and supplier contracts
Procure-to-Pay (P2P)
Operating domains
Purchase requisitionsApproval workflows & limitsPurchase order issuanceGoods/service receiptInvoice matching (3-way)Spend categories & budgetsCatalogue & punch-out buying
Vocabulary → runtime
RequesterActorApproverActorRequisitionObjectPurchase orderObjectSubmit for approvalEventPending approvalStateApprove the spendDecisionThree-way matchWorkflowGoods receipt noteArtefactInvoice matchedEventPO closedOutcomeOff-contract spendStateMaverick spend %LearningPO cycle timeLearning
Strategic Sourcing & Tendering ⚠ regulated
Operating domains
Sourcing event setup (RFx)Supplier invitation & registrationBid collection & comparisonScoring & evaluation criteriaAward decision & justificationSavings trackingReverse auctions
Vocabulary → runtime
Sourcing leadActorBidding supplierActorSourcing event (RFP/RFQ)ObjectBidObjectBid submittedEventUnder evaluationStateAward the contractDecisionRun the tenderWorkflowScorecardArtefactAward noticeArtefactAwarded supplierOutcomeRealised savingsOutcomeSourcing savings %LearningBid coverageLearning
Supplier Management & Onboarding ⚠ regulated
Operating domains
Supplier registration & vettingBank & tax detail validationDocument & certification collectionRisk & sanctions screeningPerformance scorecardsSupplier segmentationPeriodic re-qualification
Vocabulary → runtime
SupplierActorProcurement officerActorSupplier recordObjectOnboarding formObjectDocuments submittedEventPending verificationStateApprove supplierDecisionVet and onboardWorkflowCompliance certificateArtefactSanctions flagStateApproved supplierOutcomeSupplier scorecardArtefactSupplier risk scoreLearningOnboarding cycle timeLearning
Contract Lifecycle Management ⚠ regulated
Operating domains
Contract authoring & templatesClause library & playbooksNegotiation & redliningApproval & e-signatureObligation & milestone trackingRenewal & expiry alertsContract repository & search
Vocabulary → runtime
Contract ownerActorCounterpartyActorContractObjectClauseObjectRedline sentEventIn negotiationStateApprove final termsDecisionRoute for signatureWorkflowSigned contractArtefactActive / executedStateRenewal dueEventExecuted agreementOutcomeAuto-renewal rateLearningTime-to-signatureLearning
Spend Analytics & Category Management
Operating domains
Spend data classificationCategory taxonomySupplier consolidation analysisTail-spend identificationSavings pipeline & opportunitiesBudget vs actual trackingCompliance & leakage reporting
Vocabulary → runtime
Category managerActorSpend recordObjectCategoryObjectSpend classifiedEventUnclassified spendStateTarget a categoryDecisionBuild the savings planWorkflowOpportunity assessmentArtefactSavings opportunityObjectSavings realisedOutcomeAddressable spendStateTail-spend ratioLearningSpend under managementLearningSupplier concentrationLearning
n-supplychainOSVP Supply Chain / S&OP director who owns demand-supply balance, inventory targets and resilience
Demand Planning & Forecasting
Operating domains
Demand forecast generationForecast overrides & consensusNew-product introduction curvesSeasonality & promotion liftForecast accuracy reviewDemand sensing signalsStatistical model selection
Vocabulary → runtime
Demand plannerActorForecastObjectDemand signalObjectForecast publishedEventAwaiting consensusStateOverride the forecastDecisionRun the forecast cycleWorkflowConsensus forecastArtefactForecast lockedStatePlan approvedOutcomeBias detectedEventForecast accuracy (MAPE)LearningForecast biasLearning
Inventory & Replenishment Planning
Operating domains
Safety-stock & reorder pointsReplenishment proposalsMulti-echelon optimisationExcess & obsolete reviewABC/XYZ segmentationInventory targets by nodeAllocation under shortage
Vocabulary → runtime
Inventory plannerActorStock-keeping unitObjectReorder pointObjectBelow safety stockStateReplenishment proposedEventApprove replenishmentDecisionRebalance inventoryWorkflowReplenishment orderArtefactExcess / obsoleteStateStock-out avoidedOutcomeStockout eventEventInventory turnsLearningDays of supplyLearningFill rateLearning
Sales & Operations Planning (S&OP / IBP)
Operating domains
Demand-supply reconciliationCapacity & constraint balancingScenario / what-if modellingExecutive review & sign-offFinancial reconciliation to planGap closure actionsRolling planning horizon
Vocabulary → runtime
S&OP plannerActorExecutive sponsorActorSupply planObjectScenarioObjectImbalance flaggedStateRun a what-ifDecisionReconcile demand & supplyWorkflowPlan presentedEventConsensus planArtefactPlan signed offOutcomeConstrained planStateGap closedEventPlan attainmentLearningDemand-supply gapLearning
Supply Chain Visibility & Control Tower
Operating domains
End-to-end shipment visibilityDisruption & risk alertsSupplier & node monitoringException triage & resolutionETA prediction & delay impactNetwork event timelineResolution playbooks
Vocabulary → runtime
Control-tower analystActorSupply nodeObjectInbound shipmentObjectDisruption alertEventAt riskStateEscalate the exceptionDecisionResolve the disruptionWorkflowMitigation planArtefactDelayedStateException resolvedOutcomeETA revisedEventOn-time-in-full (OTIF)LearningDisruption response timeLearning
Production & Manufacturing Planning ⚠ regulated
Operating domains
Master production scheduleMaterial requirements (MRP)Capacity & line schedulingWork-order releaseBill of materials managementConstraint & bottleneck planningSchedule adherence tracking
Vocabulary → runtime
Production plannerActorWork orderObjectBill of materialsObjectMaterial shortageStateRun MRPWorkflowRelease the work orderDecisionWork order releasedEventProduction scheduleArtefactOn the lineStateProduction completedOutcomeLine stoppageEventSchedule adherenceLearningCapacity utilisationLearning
n-fulfilmentOSHead of Warehouse / Fulfilment operations who owns pick-pack-ship throughput and order accuracy
Warehouse Management (WMS)
Operating domains
Receiving & dock schedulingPut-away & slottingBin & location managementCycle counting & accuracyWave & task managementReplenishment to pick facesLabour & equipment tracking
Vocabulary → runtime
Warehouse operativeActorBin locationObjectTote / palletObjectGoods receivedEventPut away stockWorkflowLocation emptyStateSlot the itemDecisionCycle countWorkflowCount varianceStateStock put awayOutcomeInventory adjustmentEventInventory accuracyLearningDock-to-stock timeLearning
Order Fulfilment & Pick-Pack-Ship
Operating domains
Order release & batchingPick path & assignmentPick confirmation & scanPacking & cartonisationCarton weigh & verifyLabel & manifest at packShort-pick & substitution handling
Vocabulary → runtime
PickerActorPackerActorPick listObjectOrderObjectWave releasedEventPicked itemEventShort pickStateSubstitute the itemDecisionPick-pack-shipWorkflowPacking slipArtefactReady to shipStateOrder shippedOutcomeUnits picked per hourLearningOrder accuracyLearning
Returns & Reverse Logistics ⚠ regulated
Operating domains
Return authorisation (RMA)Inbound return receivingInspection & disposition gradingRestock / refurbish / scrap routingRefund & credit triggerReturn reason captureWarranty & recall handling
Vocabulary → runtime
Returns operativeActorReturning customerActorReturn (RMA)ObjectReturned itemObjectReturn receivedEventAwaiting inspectionStateDisposition decisionDecisionGrade and routeWorkflowDisposition noteArtefactRestockedStateRefund triggeredOutcomeReturn rateLearningRecovery valueLearning
Inventory Control & Accuracy ⚠ regulated
Operating domains
Real-time stock ledgerLot / batch / serial trackingExpiry & FEFO managementStock holds & quarantineInventory reconciliationDamage & write-off processingMulti-location stock view
Vocabulary → runtime
Inventory controllerActorStock itemObjectLot / batchObjectQuarantine holdStateStock countedEventRelease the holdDecisionReconcile inventoryWorkflowWrite-off recordArtefactExpiredStateReconciled stockOutcomeDiscrepancy loggedEventStock accuracy %LearningShrinkage rateLearning
Cold-Chain & Specialised Fulfilment ⚠ regulated
Operating domains
Temperature-zone storageCold-chain monitoring & alertsHazmat & dangerous-goods handlingTime-critical / perishable pickingInsulated packing & gel-pack rulesExcursion & breach loggingCompliance documentation
Vocabulary → runtime
Cold-chain operativeActorTemperature zoneObjectPerishable itemObjectTemperature readingEventWithin rangeStateTemperature excursionEventQuarantine the batchDecisionCold-chain pack-outWorkflowExcursion reportArtefactBreached / spoiledStateCompliant shipmentOutcomeCold-chain compliance rateLearningSpoilage rateLearning
Industry & Manufacturing
n-manufactureOSVP of Manufacturing / Plant Manager who owns throughput, yield and on-time delivery for a production site.
Discrete Assembly & Final Assembly
Operating domains
Assembly line / takt-paced stationWork order on a routingBill of materials & kittingOperator workstation & andon callLine-side material flow (kanban)First-pass-yield station checkShift handover & line balancing
Vocabulary → runtime
Line OperatorActorWork OrderObjectBill of MaterialsArtefactRoutingWorkflowAndon PullEventStation Cycle CompleteEventIn-ProcessStateLine StoppedStateRework or Scrap CallDecisionKitObjectBuild RecordArtefactUnits Shipped to PlanOutcomeFirst-Pass YieldLearningTakt AdherenceLearning
Process & Batch Manufacturing (chemicals, food, pharma) ⚠ regulated
Operating domains
Batch recipe & phase stepsReactor / vessel / mixerCharge & dispense of raw materialsIn-line CIP (clean-in-place) cycleBatch genealogy & lot tracingSet-point control & deviation watchYield reconciliation per batch
Vocabulary → runtime
Process OperatorActorBatchObjectMaster RecipeArtefactPhase SequenceWorkflowMaterial ChargeEventSet-Point DeviationEventCooking / ReactingStateOn Hold (QA)StateRelease or ReprocessDecisionLot NumberObjectBatch RecordArtefactReleased Batch QuantityOutcomeBatch YieldLearningRight-First-Time RateLearning
Production Planning & Scheduling
Operating domains
Master production scheduleFinite capacity scheduling boardMaterial requirements (MRP) runChangeover & sequence optimisationDemand vs. capacity load viewExpedite & de-expedite queueSchedule attainment tracking
Vocabulary → runtime
Production PlannerActorPlanned OrderObjectMaster ScheduleArtefactMRP RunWorkflowSchedule PublishedEventMaterial Shortage FlaggedEventFirm PlannedStateCapacity OverloadedStateResequence the LineDecisionChangeover SlotObjectCapacity PlanArtefactOn-Time-In-Full DeliveryOutcomeSchedule AttainmentLearningChangeover LossLearning
Machining & Fabrication (CNC, metalworking)
Operating domains
CNC machine cell & tool magazineJob setup & first-article inspectionTool life & offset managementSpindle / cutting program (G-code)Coolant & chip managementIn-cycle dimensional checkMachine utilisation tracking
Vocabulary → runtime
MachinistActorJobObjectNC ProgramArtefactSetup SheetWorkflowTool ChangeEventCycle StartEventRunningStateIdle / Waiting SetupStateScrap or Save PartDecisionCutting ToolObjectFirst-Article ReportArtefactGood Parts ProducedOutcomeSpindle UtilisationLearningTool Life per EdgeLearning
Contract Manufacturing & EMS ⚠ regulated
Operating domains
Customer build package & specNew product introduction (NPI) rampApproved vendor list & part sourcingProduction traveller per serialCustomer quality reportingEngineering change order handlingYield & cost per customer program
Vocabulary → runtime
Program ManagerActorCustomer Build PackageObjectProduction TravellerArtefactNPI RampWorkflowEngineering Change ReleasedEventBuild AuthorisedEventIn QualificationStateOn Customer HoldStateAccept Deviation RequestDecisionSerialised UnitObjectCertificate of ConformanceArtefactProgram MarginOutcomeProgram YieldLearningRamp-to-Volume TimeLearning
Warehouse & Material Logistics (internal)
Operating domains
Receiving & inbound inspection dockStorage bin & put-away locationPick-pack-ship for finished goodsCycle count & inventory accuracyLine replenishment & milk runGoods-in transit & WIP stagingInventory turns tracking
Vocabulary → runtime
Warehouse OperatorActorPallet / Handling UnitObjectPick ListArtefactPut-Away FlowWorkflowGoods ReceivedEventReplenishment TriggeredEventAvailable to PromiseStateQuarantined StockStateAllocate or BackorderDecisionStorage BinObjectGoods Receipt NoteArtefactOrders Shipped CompleteOutcomeInventory AccuracyLearningInventory TurnsLearning
n-qualityOSQuality Director / Head of QA who owns conformance, audit-readiness and the cost of poor quality.
Incoming & In-Process Inspection
Operating domains
Inspection plan & sampling ruleGauge / measurement instrumentCharacteristic & tolerance checkNon-conformance capture at sourceQuarantine & disposition queueSupplier defect feedback loopDefect-rate trending
Vocabulary → runtime
Quality InspectorActorInspection LotObjectInspection PlanArtefactSampling WorkflowWorkflowMeasurement RecordedEventOut-of-Tolerance FoundEventAcceptedStateQuarantinedStateAccept, Reject or Use-As-IsDecisionGaugeObjectInspection ReportArtefactLots Released to ProductionOutcomeDefect Parts Per MillionLearningSupplier Defect RateLearning
Non-Conformance & CAPA ⚠ regulated
Operating domains
Non-conformance report (NCR) intakeContainment & quarantine actionRoot-cause investigation (8D / 5-Why)Corrective & preventive action planEffectiveness verificationRecurrence tracking by part/processCost-of-poor-quality ledger
Vocabulary → runtime
Quality EngineerActorNon-Conformance ReportObject8D ReportArtefactCAPA ProcessWorkflowNCR RaisedEventContainment AppliedEventUnder InvestigationStateClosed-EffectiveStateAssign Root CauseDecisionCorrective ActionObjectVerification RecordArtefactRecurrence EliminatedOutcomeCAPA Closure TimeLearningCost of Poor QualityLearning
Calibration & Metrology ⚠ regulated
Operating domains
Instrument register & cal scheduleCalibration certificate & standardOut-of-tolerance impact assessmentReference standard traceabilityRecall of suspect measurementsCal due / overdue dashboardMeasurement system analysis (MSA)
Vocabulary → runtime
Calibration TechnicianActorMeasuring InstrumentObjectCalibration CertificateArtefactCalibration CycleWorkflowCalibration DueEventFound Out-of-ToleranceEventIn CalibrationStateOverdue / Out of ServiceStateQuarantine Affected MeasurementsDecisionReference StandardObjectTraceability ChainArtefactInstruments Fit-for-UseOutcomeCalibration Compliance RateLearningGauge R&RLearning
Supplier Quality Management
Operating domains
Supplier scorecard & ratingPPAP / first-article approvalSupplier audit & finding trackingIncoming reject & charge-backContainment at supplier (controlled shipping)Approved supplier list governanceSupplier performance trending
Vocabulary → runtime
Supplier Quality EngineerActorSupplierActorPPAP SubmissionObjectSupplier Approval WorkflowWorkflowPPAP ApprovedEventCharge-Back IssuedEventApproved SourceStateOn Controlled ShippingStateApprove or Reject SubmissionDecisionSupplier ScorecardArtefactAudit Finding LogArtefactQualified Supply BaseOutcomeSupplier PPMLearningOn-Time Quality DeliveryLearning
Quality Management System & Audit ⚠ regulated
Operating domains
Controlled document & SOP libraryInternal & external audit programmeFinding & observation trackingManagement review cadenceTraining & competency recordsChange control governanceAudit-readiness scorecard
Vocabulary → runtime
Quality ManagerActorAuditorActorControlled DocumentObjectAudit ProgrammeWorkflowFinding RaisedEventDocument RevisedEventEffective / ReleasedStateNon-Conformity OpenStateAccept or Escalate FindingDecisionStandard Operating ProcedureArtefactAudit ReportArtefactCertification MaintainedOutcomeAudit Finding Closure RateLearningDocument Control ComplianceLearning
n-maintenanceOSMaintenance & Reliability Manager who owns asset uptime, maintenance cost and spare-parts inventory.
Preventive & Planned Maintenance
Operating domains
Asset register & equipment hierarchyPM schedule & task listMaintenance work orderBacklog & planning boardPermit-to-work coordinationSpare-parts reservation per jobPM compliance tracking
Vocabulary → runtime
Maintenance TechnicianActorAssetObjectPM Work OrderObjectPM ScheduleWorkflowWork Order RaisedEventJob CompletedEventIn ServiceStateAwaiting PartsStateDefer or Execute NowDecisionTask ListArtefactMaintenance History LogArtefactAsset UptimeOutcomePM ComplianceLearningSchedule Compliance RateLearning
Reactive Maintenance & Breakdowns
Operating domains
Breakdown / fault notificationTriage & priority assignmentDiagnosis & fault isolationEmergency spare sourcingReturn-to-service sign-offRepeat-failure flaggingMean-time-to-repair tracking
Vocabulary → runtime
Shift MaintainerActorBreakdown NotificationObjectFault ReportArtefactTriage FlowWorkflowEquipment TrippedEventRestored to ServiceEventDownStateLimp Mode / DegradedStateRepair or Run-to-FailureDecisionReplacement PartObjectRepair RecordArtefactRestored AvailabilityOutcomeMean Time To RepairLearningRepeat Failure RateLearning
Predictive & Condition Monitoring
Operating domains
Sensor & condition data streamVibration / thermal / oil analysisAlarm threshold & alert ruleAnomaly & failure-mode detectionRemaining-useful-life estimateInspection route & roundsAvoided-failure tracking
Vocabulary → runtime
Reliability EngineerActorMonitored AssetObjectCondition ReadingArtefactMonitoring RouteWorkflowThreshold CrossedEventAnomaly DetectedEventHealthyStateAlarm / DegradingStateIntervene or Keep MonitoringDecisionSensorObjectHealth Assessment ReportArtefactFailures AvoidedOutcomeRemaining Useful LifeLearningPrediction AccuracyLearning
MRO Spare Parts & Storeroom
Operating domains
Spare-parts catalogue & criticalityStoreroom bin & stock levelReorder point & min/max policyParts issue & return to jobObsolescence & dead-stock reviewVendor lead-time trackingStockout-avoidance metric
Vocabulary → runtime
Storeroom KeeperActorSpare PartObjectParts CatalogueArtefactReplenishment FlowWorkflowPart Issued to JobEventReorder Point HitEventIn StockStateStocked OutStateStock or Source-on-DemandDecisionStoreroom BinObjectStock Issue NoteArtefactParts AvailabilityOutcomeStockout RateLearningSpares Carrying CostLearning
Asset Lifecycle & Capital Planning
Operating domains
Asset master & nameplate dataLifecycle & replacement forecastCapital project & retrofit requestTotal cost of ownership viewDecommission & disposal recordWarranty & service contract trackingAsset health index scoring
Vocabulary → runtime
Asset ManagerActorCapital AssetObjectLifecycle ForecastArtefactCapital Planning CycleWorkflowAsset CommissionedEventAsset DecommissionedEventOperationalStateEnd-of-LifeStateRepair, Replace or RetireDecisionService ContractObjectDisposal RecordArtefactExtended Asset LifeOutcomeTotal Cost of OwnershipLearningAsset Health IndexLearning
n-energyOSEnergy Manager / Plant Sustainability Lead who owns energy spend, carbon reporting and demand charges.
Industrial Energy Management ⚠ regulated
Operating domains
Sub-meter tree & energy hierarchyLoad profile & demand curveTariff & demand-charge modelEnergy baseline & targetPower factor & quality monitoringEnergy KPI per unit of outputEnergy reduction project tracking
Vocabulary → runtime
Energy ManagerActorEnergy MeterObjectLoad ProfileArtefactMetering & ReconciliationWorkflowDemand Peak RecordedEventTariff Window ChangedEventWithin BaselineStateOver TargetStateShed or Hold LoadDecisionEnergy AccountObjectEnergy ReportArtefactEnergy Cost SavedOutcomeEnergy Intensity (kWh/unit)LearningPower FactorLearning
On-Site Generation & Renewables ⚠ regulated
Operating domains
Generation asset (PV / CHP / wind)Generation forecast vs. actualGrid export & import balancePower purchase agreement termsCurtailment & dispatch decisionMaintenance window for generatorsRenewable yield tracking
Vocabulary → runtime
Generation OperatorActorGeneration AssetObjectGeneration ForecastArtefactDispatch ScheduleWorkflowExport to GridEventCurtailment SignalEventGeneratingStateCurtailedStateSelf-Consume or ExportDecisionPower Purchase AgreementObjectGeneration Settlement StatementArtefactRenewable Energy DeliveredOutcomeCapacity FactorLearningSelf-Consumption RatioLearning
Carbon & Emissions Accounting ⚠ regulated
Operating domains
Emissions source inventoryScope 1/2/3 ledgerEmission factor libraryCarbon target & glide pathReduction initiative pipelineDisclosure & verification packCarbon intensity per product
Vocabulary → runtime
Sustainability LeadActorEmissions SourceObjectEmission FactorArtefactCarbon Accounting CycleWorkflowActivity Data CapturedEventReduction Milestone HitEventOn Track to TargetStateOff Glide-PathStateReduce, Offset or DeferDecisionCarbon Ledger EntryObjectDisclosure ReportArtefactEmissions ReducedOutcomeCarbon Intensity per ProductLearningScope 3 CoverageLearning
Demand Response & Flexibility ⚠ regulated
Operating domains
Flexible load registerDemand-response event signalCurtailment plan & playbookCapacity market commitmentBattery / storage dispatchSettlement & payment reconciliationFlexibility revenue tracking
Vocabulary → runtime
Flexibility OperatorActorFlexible LoadObjectResponse PlaybookArtefactDispatch Response FlowWorkflowDR Event CalledEventLoad Shed ConfirmedEventAvailable to RespondStateResponding / DispatchedStateParticipate or Opt OutDecisionStorage BatteryObjectSettlement StatementArtefactFlexibility Revenue EarnedOutcomeResponse Delivery AccuracyLearningAvailability FactorLearning
Compressed Air, Steam & Utilities-Within-Plant
Operating domains
Compressor / boiler house assetsSteam & air distribution networkLeak detection & loss surveySet-point & pressure optimisationTrap & condensate managementUtility cost allocation to linesSpecific energy consumption tracking
Vocabulary → runtime
Utilities EngineerActorCompressor / BoilerObjectDistribution NetworkObjectLeak SurveyWorkflowPressure Drop DetectedEventLeak LoggedEventOptimisedStateLeaking / InefficientStateRepair or Tolerate LossDecisionSurvey ReportArtefactCost Allocation SheetArtefactUtility Losses EliminatedOutcomeSpecific Energy ConsumptionLearningCompressed Air Leak RateLearning
n-utilitiesOSNetwork / Utility Operations Director who owns service continuity, regulatory performance and network capital.
Electricity Distribution Network Operations ⚠ regulated
Operating domains
Network topology & feeder mapSwitching & isolation planOutage & fault managementLoad forecasting per substationConnection & new-supply requestVoltage & power-quality monitoringNetwork reliability (SAIDI/SAIFI) tracking
Vocabulary → runtime
Control Room OperatorActorFeeder / SubstationObjectSwitching ProgrammeArtefactOutage Restoration FlowWorkflowFault DetectedEventSupply RestoredEventEnergisedStateIsolatedStateReroute or Wait for RepairDecisionConnection RequestObjectOutage ReportArtefactCustomer Minutes RestoredOutcomeSAIDI / SAIFILearningNetwork AvailabilityLearning
Water & Wastewater Operations ⚠ regulated
Operating domains
Treatment works & process stagesPumping station & pressure zoneWater quality sampling & complianceLeakage & burst-main managementDischarge consent monitoringNetwork pressure & flow balancingCompliance & quality KPI tracking
Vocabulary → runtime
Treatment OperatorActorTreatment WorksObjectQuality SampleObjectTreatment Process FlowWorkflowSample TakenEventConsent Breach DetectedEventWithin ConsentStateOut of ComplianceStateDivert or Treat-OnDecisionDischarge ConsentArtefactCompliance Sample ReportArtefactCompliant Water SuppliedOutcomeLeakage RateLearningQuality Compliance RateLearning
Gas Network & Pipeline Operations ⚠ regulated
Operating domains
Pipeline & main asset registerPressure tier & regulator stationLeak / escape report managementEmergency isolation & make-safeMains replacement programmeOdour & gas-detection surveyNetwork safety performance tracking
Vocabulary → runtime
Gas Network EngineerActorPipeline / MainObjectEscape ReportObjectMake-Safe ProcedureWorkflowGas Escape ReportedEventSupply IsolatedEventLiveStateCapped / Made SafeStateRepair or Replace MainDecisionRegulator StationObjectSurvey RecordArtefactEscapes Made Safe On TimeOutcomeEscape Response TimeLearningMains Replacement RateLearning
Metering, Billing & Meter-to-Cash ⚠ regulated
Operating domains
Meter register & reading scheduleConsumption & estimate managementTariff & rate applicationBilling run & exception queueSmart-meter data validationDispute & adjustment handlingBilling accuracy tracking
Vocabulary → runtime
Metering OperatorActorMeterObjectMeter ReadingObjectMeter-to-Cash FlowWorkflowReading ReceivedEventBilling Exception RaisedEventBilledStateOn DisputeStateEstimate or Re-ReadDecisionTariffArtefactCustomer BillArtefactRevenue CollectedOutcomeBilling AccuracyLearningEstimated-Read RatioLearning
Field Service & Network Workforce ⚠ regulated
Operating domains
Field job dispatch & schedulingCrew & vehicle resource poolPermit & safe-system-of-work issueJob pack & site instructionFirst-time-fix on siteMobile job completion & evidenceField productivity tracking
Vocabulary → runtime
Field EngineerActorDispatcherActorField JobObjectDispatch & Scheduling FlowWorkflowJob DispatchedEventJob Completed On SiteEventEn RouteStateOn SiteStateComplete or Return-VisitDecisionPermit to WorkArtefactCompletion Evidence PackArtefactJobs Completed to SLAOutcomeFirst-Time-Fix RateLearningJobs per Crew per DayLearning
n-industrialOSDirector of Digital Manufacturing / OT Operations who owns the industrial control, data and automation backbone.
Industrial Control & Automation (PLC/SCADA/DCS) ⚠ regulated
Operating domains
Control loop & PID parameterPLC / DCS program & logicSCADA tag & HMI screenAlarm rationalisation & flood controlSet-point & recipe downloadControl-narrative & interlock mapLoop performance tracking
Vocabulary → runtime
Control EngineerActorControl LoopObjectPLC ProgramArtefactSet-Point Download FlowWorkflowAlarm TriggeredEventSet-Point ChangedEventIn AutomaticStateIn Manual / BypassedStateAuto or Manual OverrideDecisionSCADA TagObjectControl NarrativeArtefactProcess Held in ControlOutcomeLoop VariabilityLearningAlarm Flood RateLearning
OT Cybersecurity & Network ⚠ regulated
Operating domains
OT asset inventory & zonesNetwork segmentation & conduitsVulnerability & patch backlogAnomalous-traffic detectionRemote-access governanceIncident response playbookOT risk-exposure tracking
Vocabulary → runtime
OT Security EngineerActorOT AssetObjectAsset InventoryArtefactIncident Response FlowWorkflowIntrusion DetectedEventPatch AppliedEventSecure / SegmentedStateExposed / At RiskStateIsolate or MonitorDecisionSecurity ZoneObjectIncident ReportArtefactThreats ContainedOutcomeMean Time To DetectLearningPatch CoverageLearning
Industrial Data & Historian / Analytics
Operating domains
Time-series historian & tagsData pipeline & contextualisationKPI & dashboard authoringData-quality & gap monitoringModel / analytic deploymentSelf-serve analytics accessData-availability tracking
Vocabulary → runtime
Manufacturing Data EngineerActorHistorian TagObjectData PipelineWorkflowContextualisation ModelArtefactData Gap DetectedEventAnalytic DeployedEventStreaming / LiveStateStale / DisconnectedStateBackfill or DiscardDecisionDatasetObjectKPI DashboardArtefactDecisions Informed by DataOutcomeData AvailabilityLearningTag CoverageLearning
Robotics & Cobots ⚠ regulated
Operating domains
Robot cell & end-effectorPath / program teach & deployCell safety & light-curtain zonesCycle-time & throughput tuningGripper & tooling changeoverFault recovery & re-homeRobot utilisation tracking
Vocabulary → runtime
Robotics TechnicianActorRobot CellObjectRobot Program / PathArtefactTeach & Deploy FlowWorkflowCycle TriggeredEventSafety Stop HitEventRunning AutoStateFaulted / EstopStateReset or Re-TeachDecisionEnd-EffectorObjectCell Layout SpecArtefactCells Running to CycleOutcomeRobot UtilisationLearningMean Time Between StopsLearning
Digital Twin & Simulation
Operating domains
Plant / line digital modelSimulation scenario & runModel-to-reality calibrationWhat-if & bottleneck analysisCommissioning & virtual testParameter optimisation experimentModel fidelity tracking
Vocabulary → runtime
Simulation EngineerActorDigital Twin ModelObjectScenario DefinitionArtefactSimulation Run FlowWorkflowRun CompletedEventModel RecalibratedEventCalibratedStateDrifting from RealityStateAdopt or Reject ScenarioDecisionSimulation RunObjectOptimisation Result PackArtefactValidated Design ChangeOutcomeModel FidelityLearningPrediction ErrorLearning
n-safetyOSHead of HSE (Health, Safety & Environment) who owns incident rate, regulatory compliance and the licence to operate.
Incident & Investigation Management ⚠ regulated
Operating domains
Incident & near-miss reportSeverity triage & classificationInvestigation (root-cause) workflowCorrective action trackingRegulatory reportability checkLessons-learned distributionIncident-rate trending
Vocabulary → runtime
Safety OfficerActorIncident ReportObjectInvestigation PackArtefactInvestigation WorkflowWorkflowIncident ReportedEventInvestigation ClosedEventUnder InvestigationStateClosed-VerifiedStateReportable or Internal-OnlyDecisionCorrective ActionObjectLessons-Learned BulletinArtefactRecurrence PreventedOutcomeTotal Recordable Incident RateLearningLost-Time Injury FrequencyLearning
Permit to Work & Safe Systems ⚠ regulated
Operating domains
Permit issue & authorisationIsolation & lockout/tagout (LOTO)Hot-work / confined-space controlPermit conflict & SIMOPS checkGas test & atmosphere monitoringPermit handback & close-outPermit compliance tracking
Vocabulary → runtime
Permit AuthoriserActorWork PermitObjectIsolation CertificateArtefactPermit Issue FlowWorkflowPermit IssuedEventPermit Handed BackEventActive PermitStateSuspendedStateAuthorise or Reject PermitDecisionLockout PointObjectMethod StatementArtefactWork Done Without HarmOutcomePermit Compliance RateLearningIsolation Error RateLearning
Risk Assessment & Hazard Control ⚠ regulated
Operating domains
Hazard register & risk matrixTask / area risk assessmentControl measure & hierarchyResidual-risk acceptance sign-offReview cadence & re-assessmentMethod statement libraryRisk-exposure tracking
Vocabulary → runtime
Risk AssessorActorHazardObjectRisk AssessmentArtefactAssessment Review CycleWorkflowHazard IdentifiedEventControl ImplementedEventControlled / TolerableStateUnacceptable RiskStateAccept, Reduce or EliminateDecisionControl MeasureObjectSafe System of WorkArtefactRisk Reduced to TolerableOutcomeOpen High RisksLearningAssessment CurrencyLearning
Environmental Compliance & Permits ⚠ regulated
Operating domains
Environmental permit & consentEmissions / discharge monitoringWaste classification & disposalSpill & exceedance event logRegulatory return & reportingAudit & inspection readinessCompliance-exceedance tracking
Vocabulary → runtime
Environmental ManagerActorEnvironmental PermitObjectMonitoring ReturnArtefactCompliance Reporting FlowWorkflowExceedance RecordedEventSpill ReportedEventWithin Permit LimitsStateIn BreachStateSelf-Report or Remediate FirstDecisionWaste ConsignmentObjectCompliance CertificateArtefactPermit Compliance MaintainedOutcomeExceedance CountLearningWaste Diversion RateLearning
Occupational Health & Workforce Safety ⚠ regulated
Operating domains
Health surveillance scheduleExposure monitoring (noise/dust/chem)Fitness-for-work & return-to-workPPE issue & competency recordBehavioural safety observationToolbox talk & briefing logHealth-exposure trend tracking
Vocabulary → runtime
Occupational Health AdvisorActorWorker Health RecordObjectExposure SurveyArtefactHealth Surveillance FlowWorkflowExposure RecordedEventSafety Observation LoggedEventFit for WorkStateRestricted DutiesStateClear or Refer WorkerDecisionPPE Issue RecordObjectToolbox Talk RecordArtefactWorkforce Kept HealthyOutcomeExposure Exceedance RateLearningSafe Behaviour IndexLearning
Media & Digital
n-mediaOSHead of digital / managing editor at a newsroom, broadcaster, or media company who owns the editorial production budget.
Newsroom & Editorial Production ⚠ regulated
Operating domains
Story pitches and the assignment deskThe editorial calendar and run-of-showDraft articles moving through copy and sub-editingFact-checking and source verificationEmbargoed releases and breaking-news alertsCorrections, updates and takedownsPhoto desk and asset selectionHomepage and section curation
Vocabulary → runtime
ReporterActorAssignment deskActorStoryObjectPitchObjectSourceObjectEmbargo liftedEventBreaking-news alertEventIn sub-editingStateSpike or runDecisionSend to copy deskWorkflowPublished articleArtefactCorrection noticeArtefactStory went liveOutcomePickup and citation countLearning
Broadcast & Live Television ⚠ regulated
Operating domains
The rundown and segment timingMaster control and playout scheduleLive studio gallery and camera cutsLower-thirds and on-air graphicsSatellite feeds and live remotesAd-break insertion and station IDsCaptioning and compliance loggingProgramme as-runs and reconciliation
Vocabulary → runtime
ProducerActorAnchorActorSegmentObjectRundownObjectLower-thirdArtefactCut to liveEventAd break startedEventOn airStateTake the next itemDecisionRoll the packageWorkflowAs-run logArtefactProgramme aired cleanOutcomeOverrun in secondsLearning
Investigative & Long-form Desk ⚠ regulated
Operating domains
Document caches and leaked datasetsSource protection and secure dropboxesLegal review and pre-publication clearanceReporting timelines spanning monthsEvidence boards linking people and entitiesRight-of-reply correspondenceMulti-part series planningData analysis and reconciliation
Vocabulary → runtime
Investigative reporterActorWhistleblowerActorDocument cacheObjectLeadObjectEvidence boardObjectLegal cleared itEventUnder legal reviewStatePublish or holdDecisionSend for pre-publication reviewWorkflowSeries exposéArtefactRight-of-reply letterArtefactStory stood upOutcomeImpact and follow-on coverageLearning
Wire Service & Syndication ⚠ regulated
Operating domains
Wire feed slugging and priority levelsMulti-language transmissionSubscriber distribution listsPhoto and video wire packagesRate cards and licensing termsTake-downs and kill noticesStory slugs and topic codesSubscriber usage reporting
Vocabulary → runtime
Wire editorActorSubscriber outletActorWire itemObjectSlugObjectPriority flashEventKill notice issuedEventOn the wireStateSet transmission priorityDecisionTransmit to subscribersWorkflowSyndication packageArtefactLicensing agreementArtefactStory carried by outletsOutcomePickup rate by subscriberLearning
Audience & Distribution
Operating domains
Homepage and app-feed curationPush notifications and alertsNewsletter editions and sendsPaywall and metering rulesSEO headlines and taggingSocial distribution schedulingTraffic and engagement dashboardsA/B headline testing
Vocabulary → runtime
Audience editorActorSubscriberActorHeadline variantObjectNewsletter editionObjectPush sentEventPaywall hitEventBehind the paywallStatePromote to homepageDecisionSchedule the sendWorkflowCurated front pageArtefactSubscription conversionOutcomeClick-through and dwell timeLearning
n-socialOSHead of social / community manager at a brand, agency, or platform team who owns the social presence and moderation budget.
Social Media Management
Operating domains
The content calendar across channelsDrafts and scheduled postsCross-network publishingApproval workflows and sign-offHashtag and asset librariesReply and mention monitoringCampaign tagging and link trackingPerformance reporting per channel
Vocabulary → runtime
Social managerActorFollowerActorPostObjectContent calendarObjectPost publishedEventMention receivedEventScheduledStateApprove or reject postDecisionRoute for sign-offWorkflowCarousel assetArtefactCampaign reportArtefactPost went viralOutcomeEngagement rateLearning
Community Management
Operating domains
Member onboarding and rolesDiscussion threads and channelsReputation and trust levelsEvents and AMAsRules, pinned posts and onboarding flowsReports and escalationsSentiment and health trackingAmbassador and mod programmes
Vocabulary → runtime
Community memberActorModeratorActorThreadObjectChannelObjectMember joinedEventReport filedEventPending approvalStateGrant or revoke roleDecisionOnboard new memberWorkflowPinned guidelinesArtefactCommunity grewOutcomeCommunity health scoreLearning
Trust & Safety / Content Moderation ⚠ regulated
Operating domains
The moderation queue and severity tiersPolicy rules and decision treesUser reports and appealsAccount actions (warn, suspend, ban)Known-harm hash databasesReviewer workflows and double-checksAudit trails for enforcementTransparency reporting
Vocabulary → runtime
ReviewerActorReported userActorFlagged itemObjectPolicy ruleObjectReport escalatedEventAppeal submittedEventAwaiting reviewStateRemove, suspend or allowDecisionRun through escalation tierWorkflowEnforcement recordArtefactAccount actionedOutcomeTime-to-action and accuracyLearning
Influencer & Creator Partnerships ⚠ regulated
Operating domains
Creator discovery and shortlistsBriefs and deliverable schedulesContracts and usage rightsContent approval and revisionsDisclosure and #ad compliancePayment milestonesCampaign performance trackingWhitelisting and boosting
Vocabulary → runtime
Brand managerActorInfluencerActorBriefObjectDeliverableObjectContent submittedEventApproved for postingStateApprove or request revisionDecisionSend brief and collect draftsWorkflowPartnership agreementArtefactSponsored postArtefactCampaign deliveredOutcomeCost per engagementLearning
Social Listening & Reputation
Operating domains
Keyword and brand-mention trackingSentiment streams and spikesCrisis detection and alertingShare-of-voice benchmarkingTopic and trend clusteringInfluencer/critic identificationResponse playbooksExecutive reputation dashboards
Vocabulary → runtime
AnalystActorBrand advocateActorMentionObjectTracked keywordObjectSentiment spikeEventCrisis flaggedEventTrending negativeStateRespond or monitorDecisionTrigger crisis playbookWorkflowListening reportArtefactReputation recoveredOutcomeShare of voiceLearning
n-creatorOSThe independent creator or their small management team who owns their channels, monetisation, and production budget.
Content Production Pipeline
Operating domains
Idea backlog and content bucketsScripting and storyboardsFilming and shoot daysEditing and revisionsThumbnails and titlesUpload and schedulingSeries and playlist planningRepurposing into clips
Vocabulary → runtime
CreatorActorEditorActorVideoObjectScriptObjectUpload publishedEventIn editingStatePublish or hold for batchDecisionMove idea to productionWorkflowFinal cutArtefactThumbnailArtefactVideo went liveOutcomeAverage view durationLearning
Monetisation & Revenue ⚠ regulated
Operating domains
Ad-revenue and RPM trackingBrand-deal pipelineMembership and subscription tiersMerch drops and inventoryAffiliate links and codesTips, super-chats and donationsPayout schedules across platformsRate-card and negotiation
Vocabulary → runtime
CreatorActorSponsorActorBrand dealObjectMembership tierObjectPayout clearedEventDeal signedEventAwaiting payoutStateAccept or counter the offerDecisionInvoice and collect paymentWorkflowSponsorship contractArtefactMonthly revenue hit targetOutcomeRevenue per thousand viewsLearning
Audience Growth & Channel Analytics
Operating domains
Subscriber and follower funnelsRetention and drop-off curvesTraffic-source breakdownsAlgorithm signals and CTRCross-platform growthCommunity posts and pollsTrend-jacking opportunitiesCompetitor benchmarking
Vocabulary → runtime
SubscriberActorChannelObjectRetention curveObjectSubscriber milestone hitEventTrendingStateDouble down or pivot contentDecisionAnalyse and adjust strategyWorkflowAnalytics snapshotArtefactChannel hit a growth tierOutcomeClick-through rateLearningAudience analystActorWatch hoursObject
Live Streaming
Operating domains
Stream schedule and go-liveScene switching and overlaysChat moderation and botsAlerts and donation goalsRaids and host coordinationClip capture and highlightsSubscriber perks and emotesStream health and bitrate
Vocabulary → runtime
StreamerActorChat moderatorActorStreamObjectOverlay sceneObjectWent liveEventRaid incomingEventLive nowStateSwitch scene or end streamDecisionStart the broadcastWorkflowHighlight clipArtefactStream hit concurrent peakOutcomeAverage concurrent viewersLearning
Talent Management & Brand ⚠ regulated
Operating domains
Roster of represented creatorsInbound deal inboxCalendar and availabilityRights, likeness and IPPersonal-brand assets and kitsPR and press opportunitiesCareer and content roadmapConflict and exclusivity tracking
Vocabulary → runtime
ManagerActorRepresented creatorActorDeal inquiryObjectRoster slotObjectOffer came inEventUnder negotiationStateTake or pass on opportunityDecisionVet and route the dealWorkflowMedia kitArtefactManagement agreementArtefactCreator signed a major dealOutcomeDeal close rateLearning
n-gameOSStudio head / live-ops director / publisher who owns the game's development and live-service budget.
Game Development Production ⚠ regulated
Operating domains
Feature backlog and sprintsBuilds and version branchesBug tracking and triageMilestone and vertical slicesAsset pipeline and reviewsPlaytests and feedback loopsCertification submissionsRelease candidates
Vocabulary → runtime
Game designerActorQA testerActorBuildObjectBug ticketObjectBuild brokeEventMilestone reachedEventIn QAStateShip or slip the milestoneDecisionSubmit for certificationWorkflowRelease candidateArtefactGold master shippedOutcomeCrash rateLearning
Live Ops & Game Economy ⚠ regulated
Operating domains
Seasons and battle passesLive events and limited-time modesIn-game economy and sinks/sourcesPatch and hotfix cadenceStore rotation and offersPlayer segmentation and targetingA/B tested tuningCurrency and item catalogue
Vocabulary → runtime
Live-ops managerActorPlayerActorSeasonObjectIn-game itemObjectEvent went liveEventHotfix deployedEventLive event runningStateBuff or nerf the economyDecisionRoll out the patchWorkflowPatch notesArtefactEngagement spiked this seasonOutcomeDaily active usersLearning
Player Community & Support
Operating domains
Support tickets and refundsPlayer reports and ban wavesForums and feedback channelsPatch communicationAccount recoveryAnti-cheat enforcementSentiment and review monitoringPlayer surveys
Vocabulary → runtime
Support agentActorPlayer accountActorSupport ticketObjectPlayer reportObjectCheat detectedEventRefund requestedEventAccount suspendedStateBan or warn the accountDecisionRun the ban waveWorkflowResolution noteArtefactPlayer retained after issueOutcomeTicket resolution timeLearning
Esports & Competitive ⚠ regulated
Operating domains
Tournament brackets and seedingMatch scheduling and castingTeam and roster registrationRulebooks and referee decisionsPrize-pool distributionAnti-cheat and integrityBroadcast productionRanking and leaderboards
Vocabulary → runtime
Tournament organiserActorPro playerActorMatchObjectBracketObjectMatch startedEventRoster lockedStateUphold or overturn the callDecisionRun the tournamentWorkflowFinal standingsArtefactPrize-pool payoutArtefactChampionship decidedOutcomeViewership peakLearning
Game Publishing & Storefront
Operating domains
Store-page and listing assetsPricing and regional tiersWishlists and pre-ordersLaunch and release windowsDiscount campaigns and salesRevenue-share and payoutsLocalisation and ratingsDLC and bundle catalogue
Vocabulary → runtime
PublisherActorCustomerActorStore listingObjectPrice tierObjectGame launchedEventWishlist hit thresholdEventPre-order liveStateSet the launch discountDecisionPublish to the storefrontWorkflowStore pageArtefactLaunch sales target metOutcomeWishlist conversion rateLearning
n-streamOSVP of content / programming or product lead at a streaming service who owns the catalogue, encoding, and subscriber budget.
Content Acquisition & Licensing ⚠ regulated
Operating domains
Title pipeline and pitchesLicensing windows and territoriesRights and exclusivityDeal terms and minimum guaranteesCatalogue gaps and slate planningRenewal and expiry trackingContent cost amortisationOriginals commissioning
Vocabulary → runtime
Content acquisition leadActorRights holderActorTitleObjectLicensing windowObjectRights expiredEventDeal closedEventUnder negotiationStateLicense or pass on the titleDecisionClear rights and onboard titleWorkflowLicensing agreementArtefactTitle acquired for catalogueOutcomeCost per viewing hourLearning
Encoding & Media Supply Chain ⚠ regulated
Operating domains
Ingest and source mastersTranscode profiles and renditionsSubtitle and caption filesQC and compliance checksPackaging and DRMCDN distribution and cachingMetadata and artworkFailed-asset reprocessing
Vocabulary → runtime
Media operations engineerActorSource masterObjectTranscode profileObjectEncode finishedEventQC failedEventIn transcodingStateApprove or reject the assetDecisionRun the encoding pipelineWorkflowPackaged streamArtefactCaption fileArtefactTitle ready to streamOutcomeEncode success rateLearning
Programming & Merchandising
Operating domains
Home-page rows and railsCollections and editorial spotlightsPersonalised recommendationsRelease scheduling and dropsArtwork and trailer selectionRegional catalogue tailoringFeatured and hero placementTitle performance tracking
Vocabulary → runtime
ProgrammerActorSubscriberActorRowObjectCollectionObjectTitle droppedEventFeatured on homeStatePromote or bury the titleDecisionSchedule the releaseWorkflowCurated home pageArtefactTitle drove sign-upsOutcomePlay-through rateLearningHero bannerArtefact
Subscriber Lifecycle & Billing ⚠ regulated
Operating domains
Sign-up and trial flowsPlan tiers and add-onsBilling and dunningChurn and win-backProfiles and household sharingPromotions and bundlesPayment-failure recoverySubscription analytics
Vocabulary → runtime
Growth managerActorSubscriberActorSubscription planObjectTrialObjectPayment failedEventSubscriber cancelledEventAt risk of churnStateOffer a win-back dealDecisionRun the dunning sequenceWorkflowInvoiceArtefactSubscriber retainedOutcomeMonthly churn rateLearning
Streaming Quality & Delivery
Operating domains
Playback sessions and QoEBuffering and rebuffer eventsBitrate ladders and ABRCDN routing and failoverDevice and player coverageConcurrent-stream limitsStart-up time monitoringIncident response
Vocabulary → runtime
Streaming engineerActorViewerActorPlayback sessionObjectBitrate ladderObjectRebuffer occurredEventCDN failover triggeredEventDegraded playbackStateReroute or scale capacityDecisionRun incident responseWorkflowIncident reportArtefactStream quality recoveredOutcomeRebuffer ratioLearning
n-advertisingOSMedia buyer / ad-ops director at an agency, brand, or publisher who owns the campaign and yield budget.
Campaign Management & Media Buying ⚠ regulated
Operating domains
Campaign briefs and objectivesAudience targeting segmentsBudget pacing and flightingCreative traffickingBid strategies and capsInsertion ordersOptimisation rulesCross-channel performance
Vocabulary → runtime
Media buyerActorAdvertiserActorCampaignObjectAudience segmentObjectBudget exhaustedEventCampaign liveStatePause or scale the campaignDecisionLaunch and pace the buyWorkflowInsertion orderArtefactCampaign hit its goalOutcomeCost per acquisitionLearningConversion recordedEvent
Programmatic & Real-Time Bidding ⚠ regulated
Operating domains
Bid requests and auctionsDeal IDs and private marketplacesSupply-path optimisationFloor prices and bid shadingFraud and brand-safety filtersWin/loss bid analysisFrequency cappingInventory forecasting
Vocabulary → runtime
Programmatic traderActorSupply partnerActorBid requestObjectDeal IDObjectAuction wonEventBid throttledStateBid or skip the impressionDecisionRun the bidding strategyWorkflowWin-rate reportArtefactImpressions delivered at target CPMOutcomeWin rateLearningInvalid traffic flaggedEvent
Ad Sales & Yield (Sell-Side)
Operating domains
Inventory and availsRate cards and packagesDirect sold vs programmatic mixYield and fill optimisationOrder booking and forecastingMake-goods and shortfallsSponsorships and takeoversRevenue reconciliation
Vocabulary → runtime
Ad sales repActorBrand clientActorAd inventoryObjectBooked orderObjectInventory sold outEventUnderdeliveringStateIssue a make-good or refundDecisionBook and forecast the orderWorkflowMedia planArtefactRevenue target metOutcomeFill rateLearningMake-good creditArtefact
Creative & Ad Operations ⚠ regulated
Operating domains
Creative specs and assetsAd tags and pixelsTrafficking and QADynamic creative versionsApproval and policy reviewTracking and verificationCreative rotationDiscrepancy resolution
Vocabulary → runtime
Ad ops specialistActorCreative agencyActorAd creativeObjectAd tagObjectCreative approvedEventTrafficking in progressStateApprove or reject the creativeDecisionTraffic the creative liveWorkflowTag sheetArtefactCreative served correctlyOutcomeViewability rateLearningDiscrepancy flaggedEvent
Measurement & Attribution ⚠ regulated
Operating domains
Conversion and event trackingAttribution modelsIncrementality and lift testsBrand-lift studiesMulti-touch journeysAudience overlap analysisReporting dashboardsData clean rooms
Vocabulary → runtime
Measurement analystActorAdvertiserActorConversion eventObjectAttribution modelObjectLift test completedEventResults pendingStateCredit or discount the channelDecisionRun the attribution analysisWorkflowAttribution reportArtefactProven incremental salesOutcomeReturn on ad spendLearningBrand-lift studyArtefact
n-publishingOSPublisher / managing editor at a book, journal, or digital-publishing house who owns the title and royalty budget.
Editorial & Manuscript Workflow ⚠ regulated
Operating domains
Submissions and slush pileAcquisition and contractsDevelopmental and copy editsProofs and galleysCover and design briefsAuthor revisionsProduction scheduleFinal files to print
Vocabulary → runtime
Commissioning editorActorAuthorActorManuscriptObjectSubmissionObjectManuscript acceptedEventIn copy-editStateAcquire or reject the manuscriptDecisionMove through the editorial stagesWorkflowGalley proofArtefactTitle ready for printOutcomeTurnaround time per stageLearningPublishing contractArtefact
Rights & Royalties ⚠ regulated
Operating domains
Territory and translation rightsSubsidiary and adaptation rightsRoyalty rates and tiersAdvance and earn-out trackingStatements and payoutsAgent and author splitsReversion and out-of-printLicensing deals
Vocabulary → runtime
Rights managerActorLiterary agentActorRights dealObjectRoyalty accountObjectAdvance earned outEventRights revertedEventIn negotiationStateSell or retain the rightsDecisionCalculate and issue royaltiesWorkflowRoyalty statementArtefactTranslation rights soldOutcomeEarn-out rateLearning
Production & Print Supply
Operating domains
Print specifications and stockPrint runs and reprintsPrint-on-demand setupEbook and audiobook conversionISBN and metadata assignmentProofing and press checksWarehouse and inventoryDistribution to retailers
Vocabulary → runtime
Production managerActorPrinterActorPrint runObjectTitle fileObjectPrint run completedEventAt the printerStateReprint or go print-on-demandDecisionSend to print and stockWorkflowFinished bookArtefactISBN recordArtefactStock available to sellOutcomeStock turn rateLearning
Sales, Marketing & Publicity
Operating domains
Catalogue and seasonal listsRetailer and sales-rep ordersPublicity and review copiesLaunch campaigns and eventsPre-orders and bestseller pushesCo-op and promotional placementAuthor tours and mediaSell-through tracking
Vocabulary → runtime
Marketing managerActorBooksellerActorTitle campaignObjectCatalogue listingObjectBook launchedEventHit the bestseller listEventOn pre-orderStateReprint or hold on demand signalDecisionRun the launch campaignWorkflowPress kitArtefactTitle sold throughOutcomeSell-through rateLearning
Academic & Journal Publishing ⚠ regulated
Operating domains
Manuscript submissions portalPeer-review assignmentReviewer reports and roundsEditorial decisions and revisionsDOI and metadata registrationOpen-access fees and licencesIssue assembly and paginationCitation and impact tracking
Vocabulary → runtime
Journal editorActorPeer reviewerActorSubmitted paperObjectReview assignmentObjectReviews returnedEventUnder peer reviewStateAccept, revise or rejectDecisionRoute through peer reviewWorkflowPublished paperArtefactDOI recordArtefactPaper published in issueOutcomeCitation impact factorLearning
Travel & Hospitality
n-travelOSTravel agencies, OTAs, TMCs and DMCs who sell, package and service trips for travellers.
Retail & Online Travel Agencies ⚠ regulated
Operating domains
Trip search & shopping cartMulti-supplier itinerary basketFare & rate comparisonBooking & ticketing deskCustomer service & post-sale changesService-fee & markup engineSupplier payment reconciliationLoyalty & member wallet
Vocabulary → runtime
TravellerActorTravel agentActorItineraryObjectBookingObjectFare quoteArtefactSearch request submittedEventHeld / on optionStateConfirmed & ticketedStateAdd insurance or seat upsellDecisionCheckout & payment flowWorkflowE-ticketArtefactTrip departed successfullyOutcomeLook-to-book conversion rateLearningService feeObjectRefund processedEvent
Corporate Travel Management (TMC) ⚠ regulated
Operating domains
Corporate travel policy engineEmployee trip approval deskNegotiated-rate & contract loadingOnline self-booking toolDuty-of-care traveller trackingExpense & invoice integrationSavings & leakage reportingVIP / executive travel handling
Vocabulary → runtime
Traveller (employee)ActorTravel arrangerActorTravel policyObjectTrip requestObjectOut-of-policy approvalDecisionApproval workflowWorkflowPending manager approvalStateBooking authorisedEventNegotiated corporate rateObjectTravel authorisation formArtefactTrip completed within policyOutcomePolicy compliance rateLearningSaving vs benchmarkLearningTraveller located during disruptionState
Tour Operators & Holiday Packaging ⚠ regulated
Operating domains
Package build (flight + hotel + transfer)Capacity & allotment managementBrochure & departure calendarDynamic packaging pricingSupplier contract loadingDeparture-date passenger manifestTrade & B2B distributionRefund & repatriation handling
Vocabulary → runtime
HolidaymakerActorProduct managerActorPackageObjectAllotmentObjectDepartureEventOn saleStateSold out / stop-sellStateBuild dynamic packageWorkflowRelease unsold allotmentDecisionConfirmation voucherArtefactPassenger manifestArtefactHoliday delivered as soldOutcomeLoad factor per departureLearningMargin per paxLearning
Travel Distribution & GDS Connectivity
Operating domains
Content aggregation (GDS + NDC + direct)Availability & cache managementFare-rule & schedule ingestionPNR creation & managementQueue management deskMid-office automation rulesRobotic fulfilment & ticketingDistribution-cost analytics
Vocabulary → runtime
Content providerActorPNRObjectSegmentObjectAvailability cacheObjectSchedule change receivedEventQueued for actionStateTicketedStateApply automation ruleDecisionQueue-processing workflowWorkflowFare ruleArtefactTicket image (TKT)ArtefactBooking fulfilled automaticallyOutcomeRobotic-touch ratioLearningCost per segmentLearning
Travel Insurance & Ancillary Protection ⚠ regulated
Operating domains
Quote & cover selectionPolicy issuancePre-existing condition screeningClaims intake & assessmentAssistance & repatriation coordinationPremium & commission accountingUnderwriter rule setsRenewal & multi-trip management
Vocabulary → runtime
PolicyholderActorClaims assessorActorPolicyObjectCover levelObjectQuote generatedEventActive coverStateClaim under reviewStateApprove or decline claimDecisionClaims assessment workflowWorkflowPolicy schedule (document)ArtefactClaim payout issuedOutcomeLoss ratioLearningRepatriation arrangedEventPremiumObject
n-hospitalityOSMulti-property hospitality groups and venue operators running the guest experience across F&B, rooms and events.
Guest Experience & Loyalty
Operating domains
Unified guest profilePreference & allergy captureLoyalty tier & points enginePersonalised offer targetingFeedback & review captureService-recovery case deskCross-property recognitionGuest-journey timeline
Vocabulary → runtime
GuestActorGuest relations managerActorGuest profileObjectPreference noteObjectStay completedEventVIP / recognisedStateComplaint openStateOffer a recovery gestureDecisionService-recovery workflowWorkflowLoyalty membership cardArtefactGuest delighted / would returnOutcomeNet promoter scoreLearningPoints balanceObjectReview receivedEvent
Events, Banqueting & Conferences (MICE)
Operating domains
Enquiry & lead deskFunction-space diaryBanquet event order (BEO) buildCatering & menu selectionRoom-set & AV planningDeposit & billing scheduleDay-of-event run sheetPost-event debrief
Vocabulary → runtime
Event organiserActorEvents coordinatorActorFunction roomObjectEvent bookingObjectEnquiry receivedEventTentative / pencilledStateDefinite / contractedStateRelease or hold the spaceDecisionBanquet event orderArtefactRun sheetArtefactEvent setup workflowWorkflowEvent delivered to briefOutcomeSpace conversion rateLearningRevenue per available function space-hourLearning
Spa, Wellness & Leisure Facilities ⚠ regulated
Operating domains
Treatment & class schedulingTherapist roster & roomsMembership & day-pass managementRetail & product salesIntake & consultation formsResource utilisation (pools, courts)Package & gift voucher salesNo-show & cancellation control
Vocabulary → runtime
Spa guestActorTherapistActorTreatmentObjectAppointmentObjectBooked inStateNo-showStateCheck-in completedEventReassign therapistDecisionScheduling workflowWorkflowConsultation formArtefactGift voucherArtefactTreatment deliveredOutcomeTherapist utilisationLearningMembershipObject
Concierge & Guest Services
Operating domains
Request intake (any channel)Task dispatch & routingLocal partner & supplier directoryReservation booking on behalf of guestItinerary & recommendation buildLogbook & shift handoverTipping & partner commissionResponse-time tracking
Vocabulary → runtime
GuestActorConciergeActorService requestObjectPartner / vendorObjectRequest loggedEventIn progressStateFulfilledStateEscalate or source alternativeDecisionRequest fulfilment workflowWorkflowConcierge logbookArtefactCurated itineraryArtefactRequest resolved to guest delightOutcomeAverage response timeLearningShift handoverEvent
Hospitality Workforce & Scheduling ⚠ regulated
Operating domains
Demand-based shift planningSkills & certification matrixOpen-shift marketplaceTime & attendance clockTronc & tips distributionLabour-cost vs revenue trackingOnboarding & compliance checksAbsence & cover management
Vocabulary → runtime
Team memberActorDuty managerActorShiftObjectRotaObjectClocked inStateShift uncoveredStateShift swap requestedEventApprove cover or call inDecisionRota-publishing workflowWorkflowPublished rotaArtefactTimesheetArtefactService covered without overspendOutcomeLabour cost percentageLearningTronc allocationObject
n-hotelOSHotel owners and general managers running rooms, rate and revenue across one or many properties.
Front Office & Reservations ⚠ regulated
Operating domains
Reservation intake (all channels)Room rack & availability gridCheck-in / check-out deskRoom assignment & upgradesFolio & incidental postingGroup block managementNight audit runWalk-in & overbooking handling
Vocabulary → runtime
GuestActorFront-desk agentActorReservationObjectRoomObjectFolioObjectCheck-inEventIn-houseStateNo-showStateUpgrade or walk the guestDecisionCheck-in workflowWorkflowRegistration cardArtefactStay completedOutcomeOccupancy rateLearningNight audit runEvent
Revenue Management & Distribution
Operating domains
Rate plan & BAR setupDemand forecastingDynamic pricing & yield rulesChannel manager & parityCompetitor rate shoppingLength-of-stay & restriction controlOverbooking strategyPickup & pace reporting
Vocabulary → runtime
Revenue managerActorOTA channelActorRate planObjectBest available rate (BAR)ObjectDemand forecastArtefactRate pushed to channelsEventOpen for saleStateStop-sell / closedStateRaise, hold or drop the rateDecisionYield-management workflowWorkflowPickup reportArtefactRevPAR maximisedOutcomeAverage daily rate (ADR)LearningBooking paceLearning
Housekeeping & Room Operations
Operating domains
Room-status board (clean/dirty/inspected)Housekeeping assignment & creditsTurndown & deep-clean schedulingLost & found registerLinen & amenity par stockMaintenance fault reportingInspection & quality scoringOut-of-order room control
Vocabulary → runtime
Room attendantActorHousekeeping supervisorActorRoomObjectCleaning taskObjectDirty / vacantStateInspected / readyStateRoom cleanedEventPrioritise an early arrivalDecisionBoard-clearing workflowWorkflowLost & found recordArtefactInspection checklistArtefactRoom ready on timeOutcomeMinutes per roomLearningMaintenance fault raisedEvent
Hotel F&B & In-Room Dining ⚠ regulated
Operating domains
Restaurant & bar POSIn-room dining order deskMinibar postingBreakfast & meal-plan trackingCharge-to-room (folio post)Outlet stock & wastageDaily covers & outlet revenueMenu & allergen management
Vocabulary → runtime
Diner (guest)ActorOutlet serverActorOrderObjectMenu itemObjectOrder placedEventPreparingStateCharged to roomStateCharge to folio or settle nowDecisionOrder-to-table workflowWorkflowItemised billArtefactAllergen matrixArtefactMeal served correctlyOutcomeCovers per outletLearningMinibar restockedEvent
Owner, Asset & Multi-Property Performance
Operating domains
Portfolio P&L roll-upBrand-standard compliance auditSTR / market benchmarkingManagement-agreement fee trackingCapEx & renovation planningCross-property rate strategyOwner reporting & distributionsCost-per-occupied-room control
Vocabulary → runtime
Hotel ownerActorAsset managerActorPropertyObjectManagement agreementObjectMonthly close completedEventOutperforming comp setStateUnderperformingStateApprove CapEx or deferDecisionOwner-reporting workflowWorkflowOwner statementArtefactSTR reportArtefactAsset value protectedOutcomeGOPPARLearningMarket penetration indexLearning
n-airlineOSAirlines and air carriers managing flights, fares, crew and operations from schedule to gate.
Flight Operations Control ⚠ regulated
Operating domains
Daily flight schedule boardAircraft & tail assignmentCrew pairing & legalityDisruption (IROPS) recoverySlot & ATC coordinationFuel & flight planningDelay-code loggingOn-time-performance tracking
Vocabulary → runtime
Flight dispatcherActorOperations controllerActorFlight (leg)ObjectAircraft (tail)ObjectScheduledStateDelayed / disruptedStateDepartureEventCancel, delay or swap aircraftDecisionDisruption-recovery workflowWorkflowOperational flight planArtefactDelay code logArtefactFlight operated safely & on timeOutcomeOn-time performanceLearningCrew legality breach flaggedEvent
Inventory, Pricing & Revenue Management
Operating domains
Booking-class (RBD) inventoryFare filing & rulesOrigin-destination yield optimisationOverbooking & no-show modellingGroup & block-space requestsCodeshare & interline inventoryDemand forecastingBid-price & nesting control
Vocabulary → runtime
Revenue analystActorPricing managerActorBooking class (RBD)ObjectFareObjectSeat soldEventClass openStateClass closedStateAdjust the booking limitDecisionYield-optimisation workflowWorkflowFiled fareArtefactBid-price tableArtefactRevenue per seat maximisedOutcomeLoad factorLearningYield (RASK)Learning
Passenger Services & Reservations (PSS) ⚠ regulated
Operating domains
Booking & PNR managementCheck-in & seat selectionBaggage acceptance & trackingBoarding & gate controlAncillary sales (bags, seats, meals)Rebooking & involuntary reaccommodationSpecial-assistance handlingFrequent-flyer accrual
Vocabulary → runtime
PassengerActorGate agentActorBooking (PNR)ObjectBoarding passArtefactChecked inStateBoardedStateBag taggedEventReaccommodate or deny boardingDecisionCheck-in-to-board workflowWorkflowBaggage tagObjectFrequent-flyer accountObjectPassenger flown to destinationOutcomeMishandled-bag rateLearningDenied-boarding compensation issuedEvent
Cargo & Belly Freight ⚠ regulated
Operating domains
Air waybill bookingCapacity & ULD allocationAcceptance & screeningBuild-up & load planningSpecial cargo handling (DG, perishables, live)Tracking & milestone scanningRate & spot-quote managementClaims & irregularity handling
Vocabulary → runtime
Freight forwarderActorCargo agentActorAir waybillObjectShipmentObjectBooking acceptedEventAwaiting screeningStateUplifted / flownStateOffload or rebook shipmentDecisionAcceptance-to-uplift workflowWorkflowDangerous-goods declarationArtefactULDObjectCargo delivered intact & on timeOutcomeCargo load factorLearningMilestone scan recordedEvent
Loyalty & Frequent Flyer Programme
Operating domains
Member enrolment & tiersMiles accrual engineAward redemption & availabilityPartner & co-brand earningStatus qualification trackingPoints liability accountingPromotion & bonus campaignsMember churn analysis
Vocabulary → runtime
Programme memberActorLoyalty managerActorMiles balanceObjectTier statusObjectMiles creditedEventQualified for statusStateAward seat availableStateRelease award inventoryDecisionRedemption workflowWorkflowAward ticketArtefactMember statementArtefactMember retained & engagedOutcomePoints liabilityLearningActive-member rateLearning
n-tourOSTour, activity and experience operators selling guided trips, excursions and attractions.
Day Tours & Excursions
Operating domains
Departure & timeslot calendarCapacity & seat allocationPickup-point & route managementGuide assignmentLive availability distribution (OTAs/resellers)Manifest & headcountWeather & cancellation handlingPer-tour review capture
Vocabulary → runtime
GuestActorTour guideActorTour productObjectDepartureObjectBooking confirmedEventAvailableStateSold outStateRun or cancel the departureDecisionDeparture-day workflowWorkflowManifestArtefactMobile ticket / QRArtefactTour delivered safelyOutcomeSeat fill rateLearningGuest checked inEvent
Multi-Day & Adventure Travel ⚠ regulated
Operating domains
Itinerary & route builderTrip departure schedulingAccommodation & transport blocksParticipant fitness & waiver screeningGroup leader & logisticsSupplier coordination on the groundTrip-cost & margin trackingJoining instructions & pre-departure
Vocabulary → runtime
Trip participantActorTrip leaderActorTrip itineraryObjectDepartureObjectDeposit paidEventGuaranteed to runStateWaitlistedStateGuarantee or cancel departureDecisionPre-departure workflowWorkflowJoining instructionsArtefactSigned waiverArtefactTrip completed without incidentOutcomeMinimum-numbers threshold metStateMargin per departureLearning
Attractions & Visitor Venues
Operating domains
Timed-entry ticketingCapacity & flow managementMembership & annual passQueue & fast-track controlGroup & school bookingsOn-site retail & F&B tie-inGate scanning & validationFootfall & dwell analytics
Vocabulary → runtime
VisitorActorBox-office staffActorAdmission ticketObjectTime slotObjectTicket scanned at gateEventSlot openStateAt capacityStateOpen extra capacity or close gateDecisionEntry-validation workflowWorkflowAnnual passArtefactEntry receiptArtefactVisitor admitted smoothlyOutcomeFootfall per slotLearningSecondary spend per headLearning
Resource & Equipment Hire
Operating domains
Rentable-asset inventory (bikes, kayaks, gear)Time-based availability calendarDamage deposit & condition logCheck-out & check-in inspectionMaintenance & servicing cycleUtilisation & idle-time trackingLoss/damage charge handlingMulti-location stock transfer
Vocabulary → runtime
HirerActorRental clerkActorHire itemObjectHire bookingObjectChecked outStateOverdueStateItem returnedEventCharge for damage or release depositDecisionCheck-out / check-in workflowWorkflowCondition reportArtefactHire agreementArtefactEquipment returned in good orderOutcomeAsset utilisationLearningDeposit heldObject
Experience Marketplace & Reseller Distribution
Operating domains
Channel & reseller connectivityReal-time availability syncCommission & net-rate managementBooking allocation across channelsContent & product feed publishingCut-off & lead-time rulesSettlement & payout reconciliationChannel-mix performance
Vocabulary → runtime
Reseller / OTAActorChannel managerActorProduct listingObjectAvailability poolObjectBooking pushed from channelEventLive on channelStatePast cut-off / closedStateAllocate inventory to a channelDecisionDistribution-sync workflowWorkflowNet-rate agreementArtefactSettlement statementArtefactInventory sold across channelsOutcomeChannel conversion rateLearningCommission cost per bookingLearning
n-bookingOSOnline marketplaces, channel managers and direct-booking platforms that match travel demand to supply.
Search, Discovery & Ranking
Operating domains
Search query & filtersAvailability fan-out to suppliersRanking & sort logicPersonalisation & recommendationPrice & deal badgingA/B experiment frameworkFunnel & drop-off analyticsFraud & abuse signals
Vocabulary → runtime
ShopperActorMerchandiserActorSearch queryObjectResult listingObjectSearch performedEventShown in resultsStateFiltered outStateReorder the rankingDecisionRanking workflowWorkflowRanking experimentArtefactResult clicked throughOutcomeClick-through rateLearningSearch-to-detail conversionLearningResult impression loggedEvent
Booking & Checkout
Operating domains
Cart & basketPrice-hold & re-validationGuest & traveller details captureAncillary & cross-sellMulti-supplier order assemblyConfirmation & voucher issueAbandoned-cart recoveryBooking-error handling
Vocabulary → runtime
BookerActorSupplierActorCartObjectOrderObjectCheckout startedEventPrice heldStateConfirmedStateRe-price or hold the offerDecisionCheckout workflowWorkflowBooking confirmationArtefactVoucherArtefactBooking completed & confirmedOutcomeCheckout conversion rateLearningCart abandonedEvent
Payments, Settlement & Fraud ⚠ regulated
Operating domains
Payment capture & methodsCurrency & FX handlingMerchant-of-record routingSupplier payout & settlementChargeback & dispute deskFraud scoring & 3DSRefund & cancellation accountingReconciliation & ledger
Vocabulary → runtime
PayerActorPayments analystActorTransactionObjectPayoutObjectPayment capturedEventAuthorisedStateDisputed / charged backStateApprove, hold or refundDecisionSettlement workflowWorkflowSettlement reportArtefactRefund processedOutcomeChargeback rateLearningFraud-decline rateLearningRefund issuedEvent
Supply Onboarding & Channel Management
Operating domains
Supplier sign-up & verificationContent & rate ingestionAvailability & calendar syncRate-parity monitoringContract & commission termsMapping & deduplicationSupplier performance scoringConnectivity health monitoring
Vocabulary → runtime
Supplier (host/property)ActorSupply managerActorListingObjectRate & availability feedObjectListing went liveEventConnected & syncingStateOut of parityStateSuspend or approve the listingDecisionOnboarding workflowWorkflowSupplier contractArtefactConnectivity health checkArtefactSupply made bookableOutcomeActive-listing rateLearningSync error rateLearning
Trust, Reviews & Customer Care
Operating domains
Post-stay review collectionModeration & authenticity checksDispute & resolution centreCancellation & rebooking supportPolicy & guarantee enforcementCase routing & SLASentiment & quality scoringCompensation & goodwill control
Vocabulary → runtime
CustomerActorSupport agentActorReviewObjectSupport caseObjectReview submittedEventUnder moderationStateCase escalatedStateRefund, rebook or declineDecisionResolution workflowWorkflowResolution outcome recordArtefactPublished reviewArtefactCase resolved to satisfactionOutcomeFirst-contact resolution rateLearningAverage handle timeLearning
n-restaurantOSRestaurants, bars and food-service operators running covers, kitchen and service.
Reservations & Table Management
Operating domains
Booking & waitlist diaryFloor plan & table-status boardSeating & turn-time optimisationDeposit & no-show protectionGuest preference & tag profileWalk-in & wait-quoteSpecial-occasion & VIP flagsCover & pacing forecast
Vocabulary → runtime
DinerActorHost / maître d'ActorReservationObjectTableObjectParty seatedEventBookedStateNo-showStateSeat now or quote a waitDecisionSeating workflowWorkflowRun sheet / bookArtefactGuest tag (allergy/VIP)ObjectTable turned successfullyOutcomeCovers per serviceLearningNo-show rateLearning
Order, Point-of-Sale & Payments ⚠ regulated
Operating domains
Order entry & modifiersCourse & seat-position firingSplit-bill & tab managementDiscount, comp & void controlTip & service-charge handlingPayment & settlementDay-part sales reportingCash-up & end-of-day
Vocabulary → runtime
GuestActorServerActorOrder / checkObjectMenu itemObjectOrder firedEventOpen tabStateSettled / closedStateComp or void the itemDecisionOrder-to-payment workflowWorkflowItemised checkArtefactEnd-of-day Z-reportArtefactBill settled correctlyOutcomeAverage spend per headLearningPayment takenEvent
Kitchen & Production ⚠ regulated
Operating domains
Kitchen display & ticket flowCourse coordination at the pass86 / out-of-stock boardRecipe & spec adherencePrep & mise-en-place listsTicket-time & speed-of-serviceAllergen & cross-contamination controlWastage & yield tracking
Vocabulary → runtime
Line cookActorHead chef / expeditorActorKitchen ticketObjectDishObjectTicket firedEventOn the passState86'd / out of stockStatePrioritise or rush a ticketDecisionTicket-to-pass workflowWorkflowRecipe specArtefactPrep listArtefactDish sent correct & on timeOutcomeAverage ticket timeLearningFood waste percentageLearning
Inventory, Purchasing & Menu Engineering
Operating domains
Stock & par-level trackingSupplier ordering & GRNRecipe costing & plate costMenu margin & popularity matrixStocktake & variancePrice-rise & spec managementAllergen & nutrition dataTheoretical-vs-actual usage
Vocabulary → runtime
Kitchen managerActorSupplierActorIngredient / stock itemObjectPurchase orderObjectDelivery receivedEventBelow parStateOut of stockStateReorder or substituteDecisionStock-replenishment workflowWorkflowGoods-received noteArtefactRecipe cardArtefactStock held at the right levelOutcomeGross profit marginLearningStock varianceLearning
Online Ordering, Delivery & Pickup ⚠ regulated
Operating domains
Direct & aggregator order intakeMenu & availability sync per channelOrder routing to kitchenDriver / dispatch coordinationPrep-time & promise managementChannel-mix & commission trackingOrder accuracy & refundsCustomer data capture from delivery
Vocabulary → runtime
Online customerActorDelivery riderActorOnline orderObjectDelivery channelObjectOrder receivedEventAccepted / preparingStateOut for deliveryStateAccept or reject the orderDecisionOrder-fulfilment workflowWorkflowKitchen docketArtefactDelivery receiptArtefactOrder delivered hot & accurateOutcomeOrder accuracy rateLearningAverage prep-to-handover timeLearning
Automotive & Mobility
n-autoOSVehicle manufacturer (OEM) product, engineering and homologation teams who own how a vehicle is conceived, built and certified.
Vehicle Programme & Platform Engineering
Operating domains
Vehicle programmesShared platforms & architecturesModel variants & trimsEngineering change requestsDesign gateways / milestonesTarget weight & cost booksSupplier sourcing packages
Vocabulary → runtime
ProgrammeObjectPlatformObjectVariantObjectTrim levelObjectChief EngineerActorGateway reviewEventOn programme / off trackStateEngineering change requestDecisionSourcing decisionDecisionCost bookArtefactDesign freezeEventStage-gate sign-offWorkflowStart of production (SOP)OutcomeWeight-to-target varianceLearningLessons-learned logLearning
Bill of Materials & Parts Catalogue
Operating domains
Engineering BOMManufacturing BOMPart numbers & supersessionsComponent suppliersInterchangeability rulesPart lifecycle statusService parts catalogue
Vocabulary → runtime
Part numberObjectBill of materialsArtefactComponentObjectTier-1 supplierActorSupersessionEventActive / obsolete partStateInterchangeability ruleDecisionMake-or-buy decisionDecisionEngineering releaseEventApproved drawingArtefactBOM reconciliationWorkflowReleased to manufacturingOutcomePart defect rateLearningCommonality scoreLearning
Homologation & Type Approval ⚠ regulated
Operating domains
Type approval applicationsRegulatory test campaignsEmissions & safety standardsCertificates of conformityMarket-specific requirementsWhole-vehicle approval filesTechnical service appointments
Vocabulary → runtime
Type approvalArtefactCertificate of ConformityArtefactHomologation engineerActorTechnical service (test house)ActorTest campaignObjectEmissions test cycleEventApproved / pending approvalStateMarket entry decisionDecisionConformity of production auditEventApproval submissionWorkflowGranted approval numberOutcomeRegulatory standardObjectNon-conformance reportArtefactPass-rate by marketLearning
Manufacturing & Plant Operations
Operating domains
Assembly linesProduction schedulesBuild stations & taktQuality gatesWork orders / build sheetsTooling & fixturesPlant inventory & line-side stock
Vocabulary → runtime
Assembly lineObjectBuild sheetArtefactLine operatorActorTakt timeObjectLine stopEventRunning / stopped lineStateQuality gate holdDecisionVehicle off line (VOL)EventRework orderWorkflowTooling changeEventUnits built todayOutcomeFirst-time-through rateLearningOverall equipment effectivenessLearningVINObject
Recall & Field Quality ⚠ regulated
Operating domains
Field defect reportsRecall campaignsAffected VIN populationsRemedy proceduresRegulator notificationsWarranty claim analysisTechnical service bulletins
Vocabulary → runtime
Recall campaignObjectAffected VINObjectField defect reportEventQuality engineerActorSafety recall decisionDecisionOpen / closed campaignStateRegulator notificationEventRemedy procedureArtefactTechnical service bulletinArtefactCampaign roll-outWorkflowVehicles remediedOutcomeCompletion rateLearningDefect-per-thousand trendLearning
Connected Vehicle & Software (SDV) ⚠ regulated
Operating domains
Vehicle software buildsOver-the-air campaignsECU/control unitsFeature flags & functions-on-demandTelematics data streamsCybersecurity & key managementFleet of connected VINs
Vocabulary → runtime
Software buildArtefactOTA campaignObjectElectronic control unitObjectConnected vehicleObjectFeature flagDecisionUpdate pushedEventUp-to-date / stale softwareStateRoll-out wave decisionDecisionTelematics engineerActorUpdate orchestrationWorkflowVehicles updatedOutcomeUpdate success rateLearningSecurity incidentEvent
n-fleetOSFleet manager / transport operations director at a company that runs many vehicles as a cost centre to deliver its own work.
Fleet Asset Management
Operating domains
Vehicle registerAcquisition & disposal planReplacement cyclesAsset whole-life costVehicle utilisationPool vehiclesAsset tagging & telematics units
Vocabulary → runtime
Fleet vehicleObjectVehicle registerArtefactFleet managerActorReplacement cycleObjectOnboard a vehicleEventIn service / disposedStateDisposal decisionDecisionVehicle handoverEventReplacement approvalWorkflowWhole-life costOutcomeUtilisation rateLearningCost-per-mileLearningPool bookingObject
Telematics & Driver Behaviour
Operating domains
Vehicle trackingTrip & journey logsDriving events (harsh braking, speeding)Driver scorecardsGeofences & routesIdling & fuel wasteLive map / vehicle status
Vocabulary → runtime
Telematics unitObjectTripObjectDriverActorHarsh-braking eventEventGeofenceObjectMoving / stationaryStateCoaching decisionDecisionDriver scorecardArtefactRoute planArtefactGeofence breach alertEventBehaviour reviewWorkflowSafe-driving scoreLearningIdle-time reductionLearning
Maintenance & Defect Management ⚠ regulated
Operating domains
Service schedulesDefect reportsVehicle-off-road trackingWorkshop bookingsTyres & consumablesInspection recordsApproved repairers
Vocabulary → runtime
DefectEventService scheduleObjectTechnicianActorWorkshop bookingObjectRaise a defectEventRoadworthy / VORStateRepair authorisationDecisionInspection recordArtefactService dueEventMaintenance workflowWorkflowVehicle back on roadOutcomeVOR daysLearningMean time to repairLearning
Compliance & Operator Licence ⚠ regulated
Operating domains
Operator licence conditionsTachograph & drivers' hoursWalkaround checksDriver licence checksAudit trail / earned recognitionTransport manager dutiesRoadside encounter records
Vocabulary → runtime
Operator licenceArtefactTransport managerActorWalkaround checkEventTachograph recordArtefactDrivers' hours rulesObjectCompliant / in breachStateInfringement decisionDecisionLicence checkEventCompliance auditWorkflowEarned recognition statusOutcomeInfringement rateLearningDriver CPCArtefactRoadside prohibitionEvent
Fuel, Energy & EV Charging
Operating domains
Fuel cardsCharging network accessHome & depot chargingEnergy reimbursementCharge sessionsRange & SoC monitoringTariff management
Vocabulary → runtime
Fuel cardObjectCharge sessionEventCharge pointObjectEnergy providerActorState of chargeStateReimbursement rate decisionDecisionTop-up eventEventTariff planArtefactEnergy reconciliationWorkflowCost-per-kWhOutcomeEnergy spend per mileLearningHome-charging reimbursementArtefact
Accident & Risk Management
Operating domains
Incident reportsFNOL (first notification of loss)Damage assessmentClaims & repairsDriver risk profilesInsurance & excessDashcam / evidence
Vocabulary → runtime
IncidentEventFirst notification of lossEventClaims handlerActorDamage reportArtefactAt-fault / non-faultStateLiability decisionDecisionRepair authorisationDecisionDashcam evidenceArtefactClaim lifecycleWorkflowClaim settledOutcomeDriver risk profileObjectIncident rate per million milesLearningTotal cost of riskLearning
n-leasingOSLeasing & contract-hire company finance/asset directors who own the vehicle as a financial asset and earn the spread on the contract.
Quotation & Contract Origination
Operating domains
Quote builderContract types (PCH/BCH/finance lease)Term & mileage profilesRate cards & funding ratesCustomer order pipelineManufacturer supportOrder-to-delivery tracking
Vocabulary → runtime
Lease quoteArtefactContract hire agreementObjectAccount managerActorTerm & mileage profileObjectRate cardArtefactQuote acceptedEventQuoted / live / cancelledStatePricing decisionDecisionOrder placedEventOrigination workflowWorkflowContract activatedOutcomeQuote-to-order conversionLearningFunderActor
Credit & Affordability ⚠ regulated
Operating domains
Customer credit applicationsAffordability checksCredit limits & exposureDirector guaranteesDecisioning rulesKYC / fraud checksApproved customer book
Vocabulary → runtime
Credit applicationObjectUnderwriterActorAffordability checkEventCredit limitObjectApproved / declined / referredStateUnderwriting decisionDecisionKYC verificationEventCredit agreementArtefactDecisioning workflowWorkflowExposure approvedOutcomeApproval rateLearningDefault-loss rateLearningDirector guaranteeArtefact
Residual Value & Asset Risk
Operating domains
RV settingUsed-market forecastsPortfolio RV exposureDepreciation curvesMileage adjustmentProvisioningManufacturer future-value data
Vocabulary → runtime
Residual valueObjectRV setterActorDepreciation curveObjectMarket re-forecastEventRV position (gain/loss)StateRV setting decisionDecisionRV reviewWorkflowRV matrixArtefactProvision bookedEventResidual gain/lossOutcomeRV accuracyLearningForecast-vs-actual varianceLearning
Contract Servicing & Billing
Operating domains
Live contract bookRental invoicingMid-term amendmentsMileage reconciliationArrears & collectionsExcess mileage chargesCustomer self-service portal
Vocabulary → runtime
Live contractObjectRental invoiceArtefactServicing agentActorMid-term amendmentEventUp-to-date / in arrearsStateExcess-mileage decisionDecisionDirect-debit collectionEventStatement of accountArtefactBilling runWorkflowPayment collectedOutcomeArrears rateLearningDays sales outstandingLearning
End-of-Contract & Remarketing
Operating domains
Contract maturitiesVehicle returns & inspectionsFair-wear-and-tear assessmentDamage rechargesEarly terminationsDe-fleet & remarketingAuction & disposal channels
Vocabulary → runtime
Returned vehicleObjectInspection agentActorVehicle returnEventFair wear and tear standardObjectMaturing / returned / soldStateDamage-recharge decisionDecisionEarly termination requestEventEnd-of-contract reportArtefactRemarketing workflowWorkflowDisposal proceedsOutcomeDamage rechargeArtefactRecovery-vs-RV ratioLearning
n-dealerOSDealer principal / dealer group owner who buys and sells vehicles for margin and runs the showroom as a profit centre.
Vehicle Stock & Inventory
Operating domains
Forecourt stockVehicle acquisition (PX, auction, trade)Stock pricing & repricingAgeing & overage stockPrep & reconditioningStock location / pitchOnline merchandising
Vocabulary → runtime
Stock vehicleObjectForecourtObjectBuyer / stock controllerActorVehicle taken inEventIn stock / sold / SORStateRepricing decisionDecisionReconditioning orderWorkflowStock advertArtefactVehicle preppedEventVehicle soldOutcomeDays in stockLearningStock turnLearningPrice-to-market positionState
Sales & Showroom
Operating domains
Enquiry / lead pipelineTest drivesDeal building & negotiationPart-exchange valuationsOrder takingShowroom appointmentsSalesperson performance
Vocabulary → runtime
Enquiry / leadObjectSalespersonActorTest driveEventDealObjectPart-exchange valuationDecisionOpen / won / lostStateOrder formArtefactDeal closedEventSales handoverWorkflowVehicle deliveredOutcomeLead-to-sale conversionLearningUnits per salespersonLearningCustomerActor
Finance & Insurance (F&I) ⚠ regulated
Operating domains
Finance products (HP/PCP)Lender panel & proposalsAdd-on products (GAP, warranty)Commission & disclosureFinance documents & e-signAffordability checksF&I penetration tracking
Vocabulary → runtime
Finance proposalObjectBusiness managerActorLender panelObjectProposal submittedEventApproved / declinedStateProduct recommendationDecisionFinance agreementArtefactCommission disclosureArtefactFinance signedEventF&I workflowWorkflowFinance income earnedOutcomeF&I penetrationLearningAdd-on attach rateLearning
Aftersales & Workshop ⚠ regulated
Operating domains
Service bookingsRepair orders / job cardsTechnician schedulingParts counterMOT & servicingUpsell & VHCWorkshop loading & efficiency
Vocabulary → runtime
Repair orderObjectService advisorActorJob cardArtefactBooking madeEventOpen / in-progress / invoicedStateAuthorise additional workDecisionVehicle health checkArtefactVehicle collectedEventAftersales workflowWorkflowHours soldOutcomeTechnician efficiencyLearningUpsell per ROLearningMOTEvent
Dealer Finance & Profitability
Operating domains
Stocking loans (floorplan)Departmental P&LComposite/benchmark reportingManufacturer bonuses & targetsVehicle gross-profit trackingVAT margin schemeCash & overage exposure
Vocabulary → runtime
Floorplan facilityObjectDealer principalActorStocking interest accrualEventFunded / paid-outStateManufacturer bonus decisionDecisionDepartmental P&LArtefactMonth-end closeWorkflowComposite reportArtefactGross profit per unitOutcomeReturn on salesLearningStocking days exposureLearningMargin-scheme VAT recordArtefact
n-serviceOSIndependent garage / fast-fit / bodyshop owner who sells labour and parts on vehicles they do not own.
Booking & Workshop Scheduling
Operating domains
Online & phone bookingsRamp / bay capacityTechnician diaryCourtesy carsWait-vs-leave jobsReminders & rebookingWalk-ins
Vocabulary → runtime
BookingObjectWorkshop bayObjectTechnicianActorCustomer arrivesEventBooked / arrived / no-showStateSlot allocation decisionDecisionCourtesy carObjectReminder sentEventBooking workflowWorkflowDiary confirmationArtefactBay utilisationLearningNo-show rateLearning
Diagnostics & Estimating
Operating domains
Fault diagnosisDiagnostic trouble codesEstimates & quotesLabour-time lookupRepair authorisationPhoto/video estimate evidenceApproval tracking
Vocabulary → runtime
Fault reportObjectDiagnostic codeObjectDiagnostic technicianActorDiagnosis performedEventEstimateArtefactAwaiting approval / approvedStateRepair authorisationDecisionVideo estimateArtefactApproval receivedEventEstimating workflowWorkflowEstimate approval rateLearningDiagnostic accuracyLearning
Repair Execution & Parts
Operating domains
Job cardsLabour time recordingParts ordering & ETAParts fitmentSublet / specialist workQuality control sign-offVehicle ready-for-collection
Vocabulary → runtime
Job cardObjectPartObjectParts supplierActorPart orderedEventOn ramp / awaiting parts / QCStateSublet decisionDecisionQC sign-offEventRepair workflowWorkflowCompleted jobArtefactVehicle readyOutcomeComeback / rework rateLearningParts ETA accuracyLearning
Accident Repair & Bodyshop ⚠ regulated
Operating domains
Insurer & work-provider jobsDamage assessment & estimatesPaint & panel schedulingParts & paint mixingCourtesy car managementTotal-loss handlingKey-to-key cycle
Vocabulary → runtime
Repair jobObjectEstimatorActorInsurer / work providerActorJob authorisedEventRepairable / total lossStateRepair-vs-write-off decisionDecisionDamage estimateArtefactVehicle returned to customerEventBodyshop workflowWorkflowKey-to-key timeOutcomeCycle timeLearningTouch time vs idle timeLearning
Statutory Testing (MOT & Inspections) ⚠ regulated
Operating domains
MOT test slotsTest certificatesAdvisories & failuresRetestsTester credentialsTest-station complianceReminder marketing
Vocabulary → runtime
MOT testEventNominated testerActorTest certificateArtefactPass / fail / advisoryStateDefect classification decisionDecisionTest slotObjectRetestEventTesting workflowWorkflowCertificate issuedOutcomeTest stationObjectFirst-time pass rateLearningAdvisory conversion rateLearning
n-mobilityOSMobility operator / product owner (car-share, rental, ride-hail, micromobility) who monetises access to vehicles by the trip or minute.
Car-Sharing & Short-Term Rental ⚠ regulated
Operating domains
Available vehicle fleetReservations & bookingsUnlock / start-stopDamage & cleanliness reportsPricing & packagesFleet rebalancingMember accounts
Vocabulary → runtime
Shared vehicleObjectMemberActorReservationObjectVehicle unlockedEventAvailable / reserved / on tripStatePricing decisionDecisionRental agreementArtefactTrip endedEventBooking workflowWorkflowTrip revenueOutcomeUtilisation rateLearningRevenue per vehicle per dayLearning
Ride-Hailing & Dispatch ⚠ regulated
Operating domains
Ride requestsDriver matching & dispatchLive trip trackingDynamic pricing / surgeDriver supply & incentivesRatings & disputesService zones
Vocabulary → runtime
Ride requestObjectRiderActorDriver-partnerActorTrip matchedEventRequested / matched / completedStateSurge-pricing decisionDecisionTrip receiptArtefactDispatch workflowWorkflowTrip completedOutcomeService zoneObjectAcceptance rateLearningAverage wait timeLearning
Micromobility (Bikes & Scooters) ⚠ regulated
Operating domains
Scooter/bike fleetGeofenced zonesParking complianceBattery swaps & chargingField operations / juicersRide sessionsNo-go & slow zones
Vocabulary → runtime
Scooter / e-bikeObjectRiderActorField operativeActorRide startedEventDeployed / low-battery / impoundedStateRebalancing decisionDecisionNo-go zoneObjectBattery swapEventField-ops workflowWorkflowRides per vehicle per dayOutcomeFleet availabilityLearningParking-compliance rateLearning
Subscription & Flexible Access ⚠ regulated
Operating domains
Subscription plansVehicle swapsOnboarding & ID checksRecurring billingPause & cancelAll-inclusive servicingMember retention
Vocabulary → runtime
SubscriptionObjectSubscriberActorVehicle swapEventActive / paused / churnedStateSwap-eligibility decisionDecisionSubscription agreementArtefactRecurring charge takenEventOnboarding workflowWorkflowMonthly recurring revenueOutcomeChurn rateLearningLifetime valueLearningVehicle allocationObject
Charging & Energy Operations (CPO) ⚠ regulated
Operating domains
Charge-point networkCharging sessionsTariffs & roamingUptime & faultsSite host agreementsLoad & grid managementDriver app & payments
Vocabulary → runtime
Charge pointObjectEV driverActorCharging sessionEventAvailable / charging / faultedStateDynamic-tariff decisionDecisionSession receiptArtefactFault raisedEventMaintenance workflowWorkflowEnergy delivered (kWh)OutcomeSite hostActorNetwork uptimeLearningUtilisation per chargerLearning
n-transportOSLogistics / passenger-transport operations director who plans and runs vehicle movements to move goods or people on a schedule.
Freight & Haulage Operations ⚠ regulated
Operating domains
Consignments / loadsVehicle & trailer allocationRoutes & dropsDriver assignmentsDepots & yardsProof of deliveryBackloads & utilisation
Vocabulary → runtime
ConsignmentObjectHGV driverActorLoad allocatedEventPlanned / in transit / deliveredStateLoad-planning decisionDecisionProof of deliveryArtefactRun sheetArtefactDispatch workflowWorkflowOn-time deliveryOutcomeDepotObjectEmpty-running percentageLearningCost per dropLearning
Last-Mile Delivery
Operating domains
Delivery routesParcels / stopsCourier allocationTime windows & SLAsCustomer tracking & notificationsFailed-delivery handlingReturns
Vocabulary → runtime
ParcelObjectCourierActorDelivery routeObjectOut for deliveryEventDelivered / failed / returnedStateRe-attempt decisionDecisionDelivery proof / photoArtefactRoute optimisationWorkflowSuccessful deliveryOutcomeEstimated time of arrivalStateFirst-time delivery rateLearningStops per hourLearning
Passenger Transport & Bus Operations ⚠ regulated
Operating domains
Timetables & schedulesRoutes & servicesVehicle & driver rostersStops & headwaysTicketing & faresService disruptionsPunctuality monitoring
Vocabulary → runtime
Service / routeObjectBus driverActorTimetableArtefactDepartureEventOn time / delayed / cancelledStateService-recovery decisionDecisionDuty rosterArtefactScheduling workflowWorkflowJourneys operatedOutcomeHeadwayObjectPunctuality (on-time %)LearningPassenger journeys per mileLearning
Route Planning & Optimisation
Operating domains
Demand & order intakeRoute buildingConstraints (windows, weights, skills)Scenario planningPlan-vs-actualRe-routingResource balancing
Vocabulary → runtime
Route planArtefactTransport plannerActorOrder / demandObjectPlan publishedEventDraft / locked / executingStateOptimisation decisionDecisionConstraint setObjectOptimisation runWorkflowOptimised planOutcomeRe-route eventEventPlan-vs-actual varianceLearningVehicle fill rateLearning
Cold Chain & Specialist Haulage ⚠ regulated
Operating domains
Temperature-controlled loadsReefer unitsTemperature loggingHazardous goods (ADR)Compliance documentsExcursion alertsChain-of-custody
Vocabulary → runtime
Temperature-controlled loadObjectReefer unitObjectCompliance officerActorTemperature excursionEventIn range / out of rangeStateReject-or-accept decisionDecisionTemperature logArtefactDangerous-goods noteArtefactCold-chain monitoringWorkflowLoad delivered in specOutcomeExcursion rateLearningChain-of-custody integrityLearning
Telecommunications
n-telcoOSThe communications service provider's commercial and operations leadership (CEO/COO/CFO of a telco operating a retail and wholesale comms business).
Retail Mobile & Plans ⚠ regulated
Operating domains
Tariff and plan catalogue (pay-monthly, SIM-only, PAYG)Device financing and handset upgrade programmesSIM and eSIM provisioningAdd-on bundles (roaming passes, data boosters, content)Family and shared-data accountsNumber porting in and outRetention and upgrade offers
Vocabulary → runtime
TariffObjectSIM-only planObjectSubscriberActorHandset upgradeDecisionNumber portWorkfloweSIM activationEventData boosterObjectRoaming passObjectPlan activeStateSuspended for non-paymentStateContractArtefactUpgrade eligibility checkDecisionRetention offer acceptedOutcomeChurn rateLearningARPULearningWelcome packArtefact
Fixed Broadband & Home ⚠ regulated
Operating domains
Broadband product catalogue (FTTP, FTTC, cable, DSL tiers)Home install and engineer appointment schedulingRouter and CPE provisioningLine activation and migration between providersHome phone and VoIP linesWhole-home WiFi mesh and guarantee plansFault diagnosis and repair dispatch
Vocabulary → runtime
Broadband packageObjectRouter / CPEObjectEngineer appointmentEventLine activationWorkflowProvider migrationWorkflowAccount holderActorField engineerActorSync speedStateLine liveStateAwaiting installStateInstallation orderArtefactSpeed guaranteeDecisionFault ticketArtefactConnection restoredOutcomeRight-first-time rateLearning
Billing, Charging & Revenue ⚠ regulated
Operating domains
Rating and charging of usage eventsInvoice generation and bill cyclesPayment collection and direct debit runsDunning and debt managementDiscounts, promotions and bill creditsBill shock alerts and spend capsRevenue assurance and leakage detection
Vocabulary → runtime
Usage record (CDR)ObjectInvoiceArtefactBill cycleWorkflowRatingWorkflowDirect debit runEventBill creditObjectSpend capObjectIn arrearsStatePaid in fullStateDunning stepDecisionWrite-off decisionDecisionBilling agentActorPayment receivedOutcomeRevenue leakageLearningCollection rateLearning
Wholesale & Interconnect ⚠ regulated
Operating domains
Interconnect agreements with other carriersVoice and SMS termination ratesRoaming agreements and IOT settlementMVNO host capacity wholesaleInter-operator settlement and nettingCarrier dispute and reconciliationWholesale line rental and access products
Vocabulary → runtime
Interconnect agreementArtefactTermination rateObjectRoaming partnerActorSettlement runWorkflowTAP file exchangeEventNet positionStateDispute openStateReconciliationWorkflowWholesale access productObjectRate-change decisionDecisionCarrierActorSettlement statementArtefactBalance settledOutcomeMargin per minuteLearning
Enterprise & Business Comms
Operating domains
Business mobile fleets and pooled dataLeased lines and dedicated internet access (DIA)SD-WAN and managed connectivityUnified communications (UCaaS) and SIP trunkingService level agreement managementBid and quote management for large accountsAccount onboarding and provisioning at scale
Vocabulary → runtime
Business accountObjectLeased lineObjectSIP trunkObjectSD-WAN serviceObjectAccount managerActorSLA breachEventQuote-to-orderWorkflowProvisioningWorkflowIn serviceStateUnder provisioningStateService credit decisionDecisionMaster service agreementArtefactService activatedOutcomeSLA attainmentLearning
Channels & Retail Distribution
Operating domains
Physical store and franchise operationsOnline sales journeys and basketDealer and indirect partner networkStock and handset inventory across channelsSales commissions and incentivesOrder fulfilment and click-and-collectTelesales and outbound campaigns
Vocabulary → runtime
Sales orderObjectStoreObjectDealer partnerActorSales advisorActorOrder placedEventClick-and-collectWorkflowCommission runWorkflowIn stockStateOrder fulfilledStateCredit-check decisionDecisionSales receiptArtefactConversionOutcomeChannel mixLearningCost per acquisitionLearning
n-networkOSThe network operations and engineering organisation (CTO / VP of Network Operations) responsible for keeping the live radio, core and transport network running.
Radio Access Network (RAN) Operations ⚠ regulated
Operating domains
Cell site and sector configurationCoverage and capacity planningSpectrum and carrier allocation per cellHandover and neighbour relation tuningDrive-test and field measurement campaignsRAN software upgrades and rolloutsEnergy and sleep-mode management of radios
Vocabulary → runtime
Cell siteObjectSectorObjectCarrier / bandObjectNeighbour relationObjectRF engineerActorHandover failureEventCell upStateCell down / outageStateCarrier re-tuneWorkflowPower-tilt decisionDecisionDrive-test campaignWorkflowCoverage mapArtefactCoverage restoredOutcomeDropped-call rateLearningSpectral efficiencyLearning
Core & Packet Network ⚠ regulated
Operating domains
Packet core nodes (5GC / EPC) lifecycleSubscriber session and bearer managementVoice core (IMS) and VoLTE/VoNRPolicy and charging control (PCF/PCRF)DNS, signalling (Diameter/SIP) routingCapacity scaling and pool balancingCore software patching and change windows
Vocabulary → runtime
Core node (AMF/SMF/UPF)ObjectSubscriber sessionObjectBearerObjectPolicy ruleObjectCore engineerActorSignalling stormEventSession activeStateNode in maintenanceStateChange windowWorkflowFailover decisionDecisionCapacity scale-outWorkflowChange recordArtefactService stableOutcomeSession setup success rateLearning
Transport & Backhaul
Operating domains
Fibre and microwave backhaul linksIP/MPLS and segment-routing backboneDWDM optical transport and wavelengthsSynchronisation and timing distributionCapacity and route planningLink protection and reroutingPeering and transit interconnection
Vocabulary → runtime
Backhaul linkObjectWavelength / lambdaObjectMPLS pathObjectTiming sourceObjectTransport engineerActorFibre cutEventLink upStateLink degradedStateRerouteWorkflowPath-protection switchDecisionCapacity augmentWorkflowNetwork diagramArtefactTraffic restoredOutcomeLink utilisationLearningLatency budgetLearning
Network Assurance & NOC ⚠ regulated
Operating domains
Fault and alarm monitoring across domainsAlarm correlation and root-cause analysisIncident bridge and major-incident managementPerformance KPI dashboards and thresholdsTrouble-ticket lifecycle and escalationService-impact analysis and customer commsPost-incident review and problem management
Vocabulary → runtime
AlarmEventIncidentObjectTrouble ticketArtefactCorrelation ruleObjectNOC operatorActorMajor incident declaredEventOpen / acknowledgedStateResolvedStateTriageWorkflowEscalation decisionDecisionRoot-cause analysisWorkflowPost-incident reportArtefactService restoredOutcomeMean time to repairLearningNetwork availabilityLearning
Network Planning & Optimisation
Operating domains
Demand forecasting and traffic modellingSite acquisition and rollout planningCapacity expansion and densificationSelf-organising network (SON) tuningParameter audit and golden-config baselinesWhat-if simulation of network changesInvestment prioritisation across regions
Vocabulary → runtime
Forecast modelObjectRollout planArtefactCandidate siteObjectGolden configObjectPlanning engineerActorDensification projectWorkflowSON loopWorkflowPlanned / on holdStateCongested cellStateInvestment-priority decisionDecisionWhat-if simulationEventCapacity planArtefactBottleneck clearedOutcomeBusy-hour utilisationLearning
Network Security & Resilience ⚠ regulated
Operating domains
DDoS detection and mitigationSignalling firewall (SS7/Diameter/GTP) defenceSIM-swap and fraud signalling monitoringSupply-chain and vendor equipment assuranceNetwork slicing isolation and policyDisaster recovery and geo-redundancy drillsLawful intercept and data-retention gateways
Vocabulary → runtime
Threat signatureObjectSignalling firewallObjectSecurity analystActorDDoS attackEventMitigation engagedStateUnder attackStateBlock / scrub decisionDecisionDR failover drillWorkflowIntercept warrantArtefactThreat containedOutcomeIncident logArtefactSlice isolation policyObjectVendor assurance reviewWorkflowMean time to detectLearning
n-subscriberOSThe customer experience / care organisation (VP of Customer Operations) that owns the subscriber relationship, support cost and satisfaction.
Customer Care & Support
Operating domains
Inbound contact across voice, chat, socialCase and ticket lifecycle managementKnowledge base and guided resolution flowsTier escalation and back-office handoffCallback and queue managementCustomer sentiment and complaint captureQuality monitoring of agent interactions
Vocabulary → runtime
Customer caseObjectContactEventCare agentActorCustomerActorKnowledge articleObjectCase openStateAwaiting customerStateCase resolvedStateEscalationWorkflowRouting decisionDecisionResolution noteArtefactIssue resolvedOutcomeFirst-contact resolutionLearningCSAT scoreLearning
Onboarding & Activation ⚠ regulated
Operating domains
New-customer welcome and identity verificationDevice setup and eSIM/QR activationNumber transfer and port-in coordinationService-readiness checks and first-use nudgesAccount configuration (notifications, autopay)Early-life support and friction reductionWelcome offers and add-on activation
Vocabulary → runtime
New subscriberActorActivation stepObjectIdentity checkDecisioneSIM QR scanEventPort-inWorkflowOnboarding journeyWorkflowPending activationStateFully onboardedStateWelcome offerObjectSetup guideArtefactFirst successful call/dataOutcomeActivation confirmationArtefactTime-to-first-useLearningActivation completion rateLearning
Retention & Loyalty
Operating domains
Churn risk scoring and save deskWin-back of lapsed customersLoyalty tiers, points and rewardsRenewal and recontracting offersProactive value reviews and right-plan nudgesCancellation and downgrade handlingLoyalty partner perks and redemptions
Vocabulary → runtime
Loyalty memberActorReward / perkObjectChurn risk scoreObjectCancellation requestEventSave offerObjectAt riskStateLapsedStateWin-back campaignWorkflowRetain-or-release decisionDecisionReward redemptionWorkflowLoyalty statementArtefactCustomer retainedOutcomeSave rateLearningCustomer lifetime valueLearning
Self-Service & Digital Channels
Operating domains
Mobile app and web account managementUsage and balance dashboardsSelf-serve plan changes and add-onsAutomated chatbot / virtual assistantIn-app payments and bill managementNotifications and proactive alertsSelf-diagnostics and outage checker
Vocabulary → runtime
Account dashboardObjectUsage meterObjectApp userActorSelf-serve plan changeEventVirtual assistantActorLogged inStateAction pendingStateTop-up flowWorkflowContainment decisionDecisionPush notificationArtefactTask completed in-appOutcomeOutage checker resultObjectDigital adoption rateLearningSelf-serve containmentLearning
Billing Care & Disputes ⚠ regulated
Operating domains
Bill explanation and walkthroughCharge dispute and adjustment handlingRefunds, credits and goodwill gesturesPayment arrangement and hardship plansFraudulent-charge investigationBill shock and overage resolutionFinal-bill and account-closure queries
Vocabulary → runtime
Disputed chargeObjectAdjustmentObjectBilling queryEventCare agentActorPayment arrangementObjectDispute under reviewStateCredit appliedStateGoodwill decisionDecisionDispute resolutionWorkflowCredit noteArtefactHardship planWorkflowDispute settledOutcomeAdjustment rateLearningComplaint repeat rateLearning
Vulnerable Customers & Accessibility ⚠ regulated
Operating domains
Vulnerability flagging and tailored handlingPriority fault repair for at-risk householdsAccessible formats and assistive servicesSocial tariffs and affordability supportBereavement and power-of-attorney handlingDebt and affordability safeguardingConsent and communication-preference management
Vocabulary → runtime
Vulnerability flagObjectPriority customerActorSocial tariffObjectAccessibility requestEventSafeguarding caseObjectFlagged as vulnerableStatePriority repair activeStateTailored-support decisionDecisionBereavement handlingWorkflowConsent recordArtefactCustomer safeguardedOutcomeAffordability reviewWorkflowSupport coverage rateLearning
n-connectivityOSThe connectivity product owner — at MVNOs, IoT/M2M providers and connectivity platforms (eSIM, CPaaS) — who buys network capacity wholesale and resells managed connectivity.
MVNO & Brand Operations ⚠ regulated
Operating domains
Host-network capacity and rate-plan sourcingOwn-brand tariff and proposition designSubscriber base management on host APIsWholesale cost vs retail-price margin controlBrand marketing and acquisition funnelsNumber ranges and porting on host networkSwitching between host operators (multi-IMSI)
Vocabulary → runtime
MVNO brandObjectHost agreementArtefactWholesale rate planObjectResellerActorSubscriber baseObjectCapacity-buy decisionDecisionLive on hostStateMargin squeezedStateOnboard to hostWorkflowHost migrationWorkflowActivation eventEventMargin per subscriberOutcomeWholesale marginLearningNet addsLearning
IoT & M2M Connectivity
Operating domains
Device SIM fleet provisioning at scaleData pools and shared-allowance managementConnectivity profiles (NB-IoT, LTE-M, 5G)Device lifecycle states (test, live, retired)Global roaming and steering for devicesConnectivity rules and rate-limiting policiesFleet diagnostics and stuck-device detection
Vocabulary → runtime
Device SIMObjectData poolObjectConnectivity profileObjectFleet managerActorDeviceActorSIM test stateStateDevice liveStateDevice retiredStateBulk activationWorkflowRate-plan-change decisionDecisionAttach eventEventConnectivity reportArtefactDevice connectedOutcomePool utilisationLearning
eSIM & Remote Provisioning ⚠ regulated
Operating domains
eSIM profile catalogue and generationRemote SIM provisioning (SM-DP+/SM-SR)QR and activation-code distributionProfile download, enable, disable lifecycleTravel/local eSIM packs for roamingDevice compatibility and entitlement checksProfile swap and operator change in-device
Vocabulary → runtime
eSIM profileObjectActivation codeObjectProvisioning platform (SM-DP+)ObjectEnd userActorProfile downloadEventProfile enabledStateProfile disabledStateReleased / pendingStateRemote provisioningWorkflowEntitlement-check decisionDecisionProfile packageArtefacteSIM active on deviceOutcomeDownload success rateLearning
Messaging & CPaaS ⚠ regulated
Operating domains
A2P SMS and RCS campaign deliveryProgrammable voice and verification (OTP)Sender IDs and number provisioningMessage routing and least-cost selectionDeliverability and spam/grey-route filteringChannel APIs (WhatsApp, viber, chat)Throughput, rate limits and queueing
Vocabulary → runtime
MessageObjectSender IDObjectCampaignObjectDeveloperActorMessage submittedEventDelivery receiptArtefactQueuedStateDeliveredStateFailed / undeliveredStateRoutingWorkflowLeast-cost-route decisionDecisionMessage deliveredOutcomeDelivery rateLearningGrey-route leakageLearning
Connectivity APIs & Platform
Operating domains
API key and credential managementProgrammable connectivity endpointsUsage metering and rate-limiting per tenantWebhooks and event subscriptionsDeveloper onboarding and sandboxTenant isolation and access scopesService catalogue and product tiers
Vocabulary → runtime
API keyObjectEndpointObjectTenant / accountObjectIntegratorActorAPI callEventWebhook firedEventKey activeStateRate-limitedStateProvision tenantWorkflowScope-grant decisionDecisionUsage recordArtefactIntegration liveOutcomeAPI success rateLearningTime-to-first-callLearning
Roaming & Travel Connectivity ⚠ regulated
Operating domains
Travel eSIM and local-data pack cataloguePartner-network selection and steeringRoaming usage and fair-use policy controlInter-operator roaming settlement (TADIG)Coverage and partner-quality monitoringBill-shock protection abroadMulti-country pack bundling
Vocabulary → runtime
Travel packObjectRoaming partnerActorTravellerActorFair-use policyObjectNetwork attach abroadEventRoaming activeStateFair-use exceededStateSteering decisionDecisionPack activationWorkflowRoaming settlementWorkflowRoaming statementArtefactConnected abroadOutcomeRoaming marginLearningPartner coverage qualityLearning
n-infrastructureOSThe passive-infrastructure owner/operator — tower companies, fibre/altnets, data-centre and neutral-host operators — who builds and leases the physical assets that carriers run on.
Tower & Site Leasing ⚠ regulated
Operating domains
Tower and rooftop site portfolioTenant lease and co-location managementStructural loading and capacity assessmentGround-lease and landlord managementAmendment and upgrade requests from carriersSite access and key/permit controlRent escalation and billing to tenants
Vocabulary → runtime
Tower siteObjectTenancy / leaseObjectCarrier tenantActorLandlordActorCo-location requestEventStructural assessmentDecisionSite availableStateFully loadedStateLease-up workflowWorkflowLease agreementArtefactNew tenancy signedOutcomeTenancy ratioLearningRent per siteLearningSite occupancyState
Fibre & Duct Infrastructure ⚠ regulated
Operating domains
Fibre route and duct network inventoryDark-fibre and wavelength leasingBuild planning, trenching and reinstatementPole, duct and wayleave access (PIA)Splice points and street-cabinet managementOpen-access wholesale onboarding of ISPsNetwork records and as-built documentation
Vocabulary → runtime
Fibre routeObjectDuct / poleObjectDark fibreObjectBuild managerActorISP customerActorDig eventEventPlanned routeStateReady for serviceStateBuild workflowWorkflowWayleave decisionDecisionAs-built recordArtefactPremises passedOutcomeCost per premises passedLearningTake-up rateLearning
Data Centre & Edge Hosting
Operating domains
Rack, cage and colocation space inventoryPower (kW) and cooling capacity allocationCross-connect and meet-me-room managementEdge node and micro-data-centre deploymentEnvironmental monitoring (temp, humidity)Remote-hands and smart-hands requestsPower-usage efficiency and sustainability
Vocabulary → runtime
Rack / cageObjectCross-connectObjectPower circuitObjectColocation tenantActorRemote-hands requestEventSpace availableStateAt capacityStateProvision rackWorkflowPower-allocation decisionDecisionService orderArtefactCross-connect liveOutcomePower usage effectivenessLearningSpace utilisationLearningEnvironmental alarmEvent
Neutral Host & Shared RAN ⚠ regulated
Operating domains
In-building and venue coverage systems (DAS)Multi-operator shared radio (MORAN/MOCN)Venue and landlord agreementsOperator onboarding onto shared systemSmall-cell and street-furniture deploymentCapacity sharing and slice allocationCoverage acceptance testing per operator
Vocabulary → runtime
Neutral-host systemObjectDAS / small cellObjectVenueObjectOnboarding operatorActorVenue ownerActorOperator onboard requestEventSystem liveStateAcceptance pendingStateOperator onboardingWorkflowCapacity-share decisionDecisionAcceptance certificateArtefactCoverage acceptedOutcomeOperators per systemLearningIn-building coverage qualityLearning
Site Build & Civil Works ⚠ regulated
Operating domains
Site acquisition and candidate evaluationPlanning and permitting submissionsConstruction and installation schedulingContractor and crew dispatchHealth-and-safety and method statementsSnagging, handover and commissioningBuild-to-suit projects for anchor tenants
Vocabulary → runtime
Candidate siteObjectBuild projectObjectPermit applicationArtefactProject managerActorConstruction crewActorSite surveyEventIn planningStateUnder constructionStateCommissionedStateBuild-to-suit workflowWorkflowGo/no-go decisionDecisionHandover certificateArtefactSite on airOutcomeBuild cycle timeLearning
Asset & Lease Management ⚠ regulated
Operating domains
Asset register and portfolio valuationLease renewals, escalations and rent reviewsGround-rent and landlord payment runsPermit and consent compliance trackingEnergy procurement and grid connectionsDecommission and site exit managementCapex planning and depreciation schedules
Vocabulary → runtime
AssetObjectLease recordObjectGround rentObjectAsset managerActorLandlordActorRent reviewEventLease activeStateLease expiringStateDecommissionedStateRenewal workflowWorkflowRenew-or-exit decisionDecisionLease scheduleArtefactPortfolio value realisedOutcomeLease cost ratioLearning
Agriculture & Food
n-agriOSArable & mixed crop farm owner-operators and farm business managers who run the whole farming enterprise (land, agronomy, machinery, subsidies).
Arable & Combinable Crops ⚠ regulated
Operating domains
Fields and field parcelsCropping plan / rotationCrop establishment (drilling & cultivation)Nutrition & fertiliser programmeCrop protection (spraying)Harvest & grain handlingGrain store and moisture management
Vocabulary → runtime
FieldObjectCrop in the groundStateVarietyObjectAgronomistActorDrilling passEventSpray applicationEventSpray recommendationDecisionField record / spray diaryArtefactHarvest runWorkflowYield (t/ha)OutcomeTonnage off the fieldOutcomeGrain moisture %StateGross margin per hectareLearningVariety performance benchmarkLearningWeather windowState
Precision Agronomy & Variable Rate ⚠ regulated
Operating domains
Soil sampling zonesYield mapsVariable-rate prescription mapsSatellite / NDVI biomass imageryNutrient management planField boundaries & buffer zonesTrial / tramline plots
Vocabulary → runtime
Management zoneObjectSoil sampleObjectSoil index (P, K, pH)StateNDVI biomass mapArtefactVariable-rate prescriptionDecisionPrescription mapArtefactApplication-as-applied mapEventAgronomistActorApply prescription workflowWorkflowLime / nutrient recommendationDecisionSaved input costOutcomeYield response to rateLearningZone performanceLearningField trial resultOutcome
Farm Machinery & Workshop
Operating domains
Tractor & machine fleetImplements & attachmentsService & maintenance scheduleParts & consumables storeFuel (red diesel) tankOperator timesheets & jobsTelematics & machine hours
Vocabulary → runtime
MachineObjectImplementObjectOperatorActorEngine hoursStateService dueStateBreakdownEventService jobWorkflowRepair-or-replace callDecisionService recordArtefactFuel use (l/ha)OutcomeFleet uptimeOutcomeCost per machine hourLearningParts orderEventTelematics alertEvent
Subsidies, Stewardship & Compliance ⚠ regulated
Operating domains
Land parcel register (RPA/RLR)Subsidy & stewardship scheme applicationsCross-compliance / conditionality checklistBuffer strips & environmental featuresInspection evidence packCropping declarationCarbon / sustainability baseline
Vocabulary → runtime
Land parcel (RLR)ObjectScheme agreementArtefactStewardship optionObjectScheme adviserActorSubmit claimWorkflowClaim window openStateEligibility decisionDecisionInspectionEventCompliance breachEventEvidence packArtefactSubsidy payment receivedOutcomePenalty / reductionOutcomeArea in agreementStateScheme income per hectareLearning
Grain Marketing & Commodity Trading ⚠ regulated
Operating domains
Grain in store / stock positionsForward & spot contractsMarket price & basis trackingHaulage & movement schedulingQuality samples & specificationBuyer / merchant relationshipsHedging position
Vocabulary → runtime
Grain lotObjectForward contractArtefactMerchant / buyerActorSell decisionDecisionContract pricedStateMovement / collectionEventQuality sample resultStateSpec rejectionEventMarketing planWorkflowPassport / movement noteArtefactAverage price achieved (£/t)OutcomeOpen tonnageStateBasis vs futuresLearningMargin over marketLearning
n-farmOSSmallholders, mixed/regenerative farms, market gardens and farm-estate managers who run a diversified holding (people, land, animals, enterprises) rather than a single crop.
Holding & Land Management
Operating domains
Holding & enterprise mapFields, paddocks & grazing blocksHedges, water & infrastructureTenancies & land agreementsSoil & pasture healthSeasonal jobs calendarBoundary & access points
Vocabulary → runtime
HoldingObjectPaddockObjectEnterpriseObjectLand managerActorTenancy agreementArtefactPasture conditionStateJob loggedEventSeasonal jobs planWorkflowWhere to put which enterpriseDecisionMap / holding planArtefactLand in good heartStateOutput per acreOutcomeEnterprise profitabilityLearning
Rotational & Regenerative Grazing
Operating domains
Mob / herd on grassGrazing wedge & coverPaddock moves & rest periodsWater & fence infrastructureGrass growth & sward heightSoil carbon & biodiversityForage budget
Vocabulary → runtime
Grazing mobObjectGrass cover (kg DM/ha)StateSward heightStateGrazierActorPaddock moveEventRest periodStateWhen to move the mobDecisionGrazing plan / rotationWorkflowGrass measurement (plate meter)EventGrazing wedge chartArtefactDays of grazing aheadOutcomeUtilisation %LearningGrowth rate trendLearningSoil carbon baselineState
Market Garden & Horticulture
Operating domains
Beds & growing tunnelsSuccession planting planPropagation & nurseryCrop plan by week / harvest calendarIrrigation & feedingPest & disease scoutingHarvest, wash & pack
Vocabulary → runtime
BedObjectCrop successionObjectGrowerActorSowingEventTransplantEventReady to harvestStateWhat to plant this weekDecisionCrop plan / harvest calendarWorkflowPlanting planArtefactPest pressureStateHarvest weight per bedOutcomeSaleable yieldOutcomeRevenue per bed-metreLearningCrop turnaround timeLearning
Farm Diversification & Direct Sales ⚠ regulated
Operating domains
Farm shop & box schemeVeg / meat box subscriptionsFarmers' markets & pitchesOn-farm experiences & lettingsCustomer / member listPrice list & packingGlamping / event bookings
Vocabulary → runtime
Box schemeObjectMember / subscriberActorProduct / boxObjectOrder placedEventSubscription activeStateSet this week's boxDecisionPack & deliver runWorkflowDelivery note / invoiceArtefactDeliveredEventSales takingsOutcomeRepeat customerStateChurn rateLearningMargin per boxLearningBookingEvent
Farm Labour & Health-and-Safety ⚠ regulated
Operating domains
Workforce & seasonal staffRotas & timesheetsTraining & certificatesRisk assessments & method statementsIncident & near-miss logPPE & equipment checksCOSHH / chemical store
Vocabulary → runtime
WorkerActorRotaArtefactCertificate (PA, telehandler)ObjectCertificate expiringStateShift workedEventRisk assessmentArtefactIncident reportedEventSafety check workflowWorkflowStand-down decisionDecisionHours workedOutcomeDays lost to injuryOutcomeTrained & competentStateIncident rateLearning
n-foodOSFood manufacturers, processors, packers and food-service operators who turn raw agricultural product into sellable food and must run production, safety and traceability.
Food Manufacturing & Processing ⚠ regulated
Operating domains
Production lines & equipmentRecipes & bills of materialsProduction batches & runsRaw material & ingredient inventoryFinished goods & packingChangeovers & cleaningYield & waste tracking
Vocabulary → runtime
Production lineObjectRecipe / BOMArtefactBatchObjectLine operatorActorProduction runWorkflowBatch in progressStateChangeoverEventRun this product nextDecisionFinished goods madeOutcomeBatch yield %OutcomeProduction recordArtefactLine downtime eventEventOEE (line efficiency)LearningWaste / give-away rateLearning
Food Safety, Quality & HACCP ⚠ regulated
Operating domains
HACCP / food safety planCritical control points & checksAllergen managementCleaning & hygiene schedules (CCP/CIP)Non-conformances & CAPAAudits & certification (BRCGS etc.)Lab & micro testing
Vocabulary → runtime
Critical control point (CCP)ObjectQuality managerActorCCP checkEventWithin limitsStateOut-of-spec / deviationEventHold / release decisionDecisionNon-conformance (NCR)ArtefactCorrective action (CAPA)WorkflowAllergen declarationArtefactAuditEventAudit gradeOutcomeComplaint rateLearningRight-first-time %LearningCertification statusState
Traceability & Recall ⚠ regulated
Operating domains
Lot / batch genealogySupplier & raw-material lotsForward & backward traceRecall & withdrawal processMock recall exercisesCustomer despatch recordsQuarantine & stock hold
Vocabulary → runtime
Lot / batch codeObjectRaw material lotObjectRecall coordinatorActorTrace requestWorkflowOn quarantine holdStateRecall triggeredEventWithdraw or recall decisionDecisionRecall noticeArtefactMock recallEventTrace reportArtefactStock accounted forOutcomeTime-to-traceLearningRecall completeness %Learning
Food Supply Chain & Logistics ⚠ regulated
Operating domains
Inbound goods & supplier deliveriesWarehouse & cold storeStock & shelf-life rotation (FEFO)Picking & despatchTemperature-controlled transportCustomer orders & service levelsDemand & replenishment planning
Vocabulary → runtime
Stock-keeping unit (SKU)ObjectPallet / lot locationObjectSupplierActorGoods-in bookingEventUse-by approachingStateAllocate stock decisionDecisionPick & despatch runWorkflowDespatch note / EPCISArtefactTemperature excursionEventOrder fulfilledOutcomeOn-time in-full (OTIF)LearningStock cover (days)StateWastage / spoilage %LearningForecast accuracyLearning
Food Service & Commercial Kitchens ⚠ regulated
Operating domains
Menus & dishesRecipe costing & portioningPrep & service productionIngredient stock & GP controlAllergen matrix per dishKitchen hygiene & temperature logsSupplier ordering
Vocabulary → runtime
DishObjectMenuArtefactHead chefActorPrep listWorkflowService / cover soldEvent86'd / out of stockStateMenu engineering decisionDecisionAllergen matrixArtefactFridge temp checkEventGross profit per dishOutcomePlate costStateFood cost %LearningWastage trendLearning
n-agritechOSAgritech operators and service providers — drone/robotics contractors, vertical farms, agri-data platforms and precision-service firms whose product IS the technology applied to growing.
Controlled-Environment & Vertical Farming ⚠ regulated
Operating domains
Grow rooms & racks/tiersClimate & lighting recipesNutrient dosing & irrigationCrop cycles & batchesEnvironmental sensorsEnergy & resource useHarvest & packhouse
Vocabulary → runtime
Grow room / moduleObjectClimate recipeArtefactCrop cycle / batchObjectGrow technicianActorSetpoint adjustmentEventWithin target bandStateClimate excursion alarmEventTune the recipeDecisionGrow cycle workflowWorkflowYield per square metreOutcomeEnergy per kg producedOutcomekWh / litre usedStateRecipe performanceLearningCost per head / per kgLearning
Drone & Aerial Services ⚠ regulated
Operating domains
Drone fleet & sensorsSurvey & spray missionsFlight plans & airspacePilot certificates & logbooksImagery & data captureField reports for clientsMaintenance & battery cycles
Vocabulary → runtime
Drone / UAVObjectMission / flight planArtefactRemote pilotActorPre-flight checkWorkflowFlight flownEventCleared to flyStateGo / no-go decisionDecisionCaptured imageryObjectSurvey reportArtefactAirspace breachEventHectares surveyedOutcomeCoverage per batteryLearningMission success rateLearning
Farm Robotics & Autonomous Machines
Operating domains
Robot / autonomous machine fleetField tasks & job assignmentsGeofences & safe zonesCharging & dockingSensor & vision dataFault & intervention logJob results & coverage maps
Vocabulary → runtime
Field robotObjectJob / task orderObjectFleet supervisorActorAutonomous runWorkflowOperating autonomouslyStateObstacle stopEventHuman interventionEventReassign / overrideDecisionCoverage mapArtefactArea workedOutcomeAutonomy uptimeOutcomeInterventions per hectareLearningBattery stateState
Agri-Data, Connectivity & IoT
Operating domains
Sensor & gateway networkData feeds & integrationsField/asset data lakeAlerts & thresholdsModels & analyticsAPI connections to FMS/buyersDevice health & firmware
Vocabulary → runtime
Sensor / nodeObjectData feedObjectData engineerActorReading ingestedEventThreshold breach alertEventSensor offlineStateAct on alertDecisionData pipeline runWorkflowAnalytics dashboardArtefactInsight / recommendationOutcomeData coverageOutcomeUptime / data qualityLearningModel accuracyLearning
Carbon, MRV & Sustainability Tech ⚠ regulated
Operating domains
Carbon & emissions baselineSoil carbon sampling & modellingPractice change tracking (MRV)Credit issuance & registryScope 3 / supplier dataVerification & audit evidenceSustainability reporting
Vocabulary → runtime
Carbon project / parcelObjectEmissions baselineStateMRV analystActorPractice change loggedEventMeasurement / sampling roundWorkflowVerification decisionDecisionVerifiedStateCarbon credit issuedEventVerification reportArtefactCredits issued (tCO2e)OutcomeEmissions reducedOutcomeCarbon intensity per tonneLearningAdditionality / leakageLearning
n-livestockOSLivestock farmers (dairy, beef, sheep, pig, poultry) and their vets/herd managers who run animals as the core enterprise and must manage health, breeding and movements.
Dairy Herd Management ⚠ regulated
Operating domains
Cow & herd recordsMilking & yieldBreeding & reproduction (heat/AI)Health & mastitisFeed & rationDry-off & calvingMilk quality & bulk tank
Vocabulary → runtime
CowObjectHerd managerActorIn milk / dryStateHeat detectedEventServe / AI decisionDecisionInsemination (AI)EventCalvingEventBreeding programmeWorkflowMilk yield (litres/cow)OutcomeSomatic cell countStateMilk record sheetArtefactPregnancy rateLearningMargin over feedLearning
Beef & Sheep Production ⚠ regulated
Operating domains
Herd / flock groupsTagging & EIDGrazing & finishing groupsWeighing & growth (DLWG)Breeding & lambing/calvingMovements & marketsSelection for slaughter
Vocabulary → runtime
Animal (EID tag)ObjectMob / batchObjectStockpersonActorWeighingEventFit to sellStateDraw for slaughter decisionDecisionMovement (off / on)EventFinishing workflowWorkflowMovement licenceArtefactDaily liveweight gainOutcomeDeadweight / gradeOutcomeDays to finishLearningCost of production per kgLearning
Animal Health & Veterinary ⚠ regulated
Operating domains
Animal health planMedicine cabinet & recordsTreatments & withdrawal periodsVet visits & diagnosticsVaccination programmesDisease surveillance & testingMortality & post-mortem
Vocabulary → runtime
Patient animalObjectVetActorMedicine / productObjectTreatment givenEventUnder withdrawalStateTreat / cull decisionDecisionVaccination roundWorkflowMedicine record bookArtefactTest result (e.g. TB)StateRecoveryOutcomeMortality / lossOutcomeAntibiotic usage (mg/PCU)LearningDisease incidenceLearning
Poultry & Egg Production ⚠ regulated
Operating domains
Flocks & housesLay & growth performanceFeed & water systemsHouse environment & ventilationBiosecurity & vaccinationEgg grading & packingMortality & culling
Vocabulary → runtime
FlockObjectHouse / shedObjectPoultry managerActorDaily checkEventIn layStateDepopulate / clear decisionDecisionCrop / batch cycleWorkflowBiosecurity breachEventFlock recordArtefactLay rate (%)OutcomeEggs packed / birds outOutcomeFeed conversion ratioLearningMortality %Learning
Feed, Nutrition & Rations ⚠ regulated
Operating domains
Rations & diet formulationsFeed ingredients & stockForage stocks & analysisMixing & feeding-outFeed plan by groupIntake & refusalsFeed cost tracking
Vocabulary → runtime
Ration / dietArtefactFeed ingredientObjectNutritionistActorForage analysis resultStateReformulate rationDecisionMix & feed-outWorkflowFeed deliveredEventOut of feedStateLoad sheet / mix recordArtefactDry matter intakeOutcomeFeed cost per head/dayOutcomeFeed conversion efficiencyLearningMix accuracyLearning
Security, Risk & Intelligence
n-securityOSChief Security Officer / Head of Physical Security at corporates, venues, critical-infrastructure and security-guarding firms who pay for guard force, access control and incident response.
Manned Guarding & Guard Force Management ⚠ regulated
Operating domains
Guard roster & post assignmentsPatrol routes & checkpoint toursSites & posts under contractShift handovers & briefingsIncident reports from the fieldLone-worker & guard welfare checksClient SLAs & billable hours
Vocabulary → runtime
Guard / Security OfficerActorPostObjectPatrol RouteObjectCheckpoint ScanEventShiftObjectOn-Post / Off-PostStateDeployment DecisionDecisionGuard TourWorkflowShift Handover LogArtefactDaily Occurrence Book (DOB)ArtefactIncident at SiteEventLone-Worker Check-InEventMissed CheckpointStateSLA Met / BreachedOutcomePatrol Coverage RateLearning
Access Control & Identity Management
Operating domains
Badge & credential issuanceDoor & turnstile controllersAccess groups & permission levelsVisitor pre-registrationTailgating & forced-door alarmsAnti-passback & zone occupancyLost/stolen credential revocation
Vocabulary → runtime
CardholderActorAccess Badge / CredentialObjectDoor / ReaderObjectAccess GroupObjectBadge SwipeEventAccess Granted / DeniedDecisionForced-Door AlarmEventDoor State (Locked/Unlocked)StateCredential ProvisioningWorkflowAccess PolicyArtefactRevocation OrderDecisionAnti-Passback ViolationStateAudit Trail ExportArtefactTailgating DetectedOutcomeZone Occupancy CountLearning
Video Surveillance & Command Centre Operations ⚠ regulated
Operating domains
Camera feeds & video wallsMotion & line-cross analytics zonesAlarm verification queueOperator dispatch to field unitsFootage retrieval & evidence clipsCamera health & blind-spot monitoringLive monitoring SLAs
Vocabulary → runtime
Camera OperatorActorCamera / ChannelObjectAnalytics ZoneObjectMotion / Line-Cross AlertEventAlarm VerificationDecisionCamera Online / OfflineStateDispatch to FieldWorkflowEvidence ClipArtefactBookmarked FootageArtefactFalse Alarm / True AlarmOutcomeOperator AcknowledgementEventBlind Spot FlaggedStateFootage Retention WindowObjectAverage Verification TimeLearningSuspect IdentifiedOutcome
Event & Crowd Security ⚠ regulated
Operating domains
Venue zones & ingress lanesCrowd density & flow monitoringBag-search & screening lanesEjection & ban recordsStewarding deploymentPitch-side / stage barrier controlEmergency evacuation muster
Vocabulary → runtime
Steward / MarshalActorPatron / AttendeeActorIngress LaneObjectScreening PointObjectEjectionEventCrowd Density LevelStateHold-and-Release DecisionDecisionEvacuation / MusterWorkflowBan / Exclusion RecordArtefactIncident LogArtefactBag SearchEventZone at CapacityStateSafe Egress AchievedOutcomeConfiscationEventIncidents per 1,000 AttendeesLearning
Executive Protection & Travel Security ⚠ regulated
Operating domains
Principal profiles & threat levelsAdvance reconnaissance of venues/routesProtective detail rostersSecure transport & route planningTravel risk briefingsReal-time location & check-in trackingResidence security surveys
Vocabulary → runtime
Close Protection Officer (CPO)ActorPrincipalActorRoute / ItineraryObjectAdvance RecceWorkflowThreat Level (of Principal)StateGo / No-Go CallDecisionTravel Risk BriefingArtefactCheck-In PingEventSecurity SurveyArtefactConvoy / MotorcadeObjectIncident En-RouteEventSafe ArrivalOutcomeEvacuation PlanArtefactPrincipal LocatedStateDetail Hours LoggedLearning
Security Systems Installation & Maintenance ⚠ regulated
Operating domains
Site survey & system designEngineer job dispatchDevice commissioning & as-builtsPreventive maintenance schedulesFault tickets & call-outsSpare-parts inventoryCompliance certification (alarm/fire)
Vocabulary → runtime
Field EngineerActorInstalled DeviceObjectJob / Work OrderObjectSite SurveyWorkflowCommissioningEventDevice Faulty / HealthyStateCall-Out DecisionDecisionAs-Built DrawingArtefactMaintenance VisitEventCompliance CertificateArtefactSpare PartObjectSystem HandoverOutcomeOut-of-Service WindowStateFirst-Time Fix RateLearning
n-fraudOSHead of Fraud / Financial Crime at banks, payment processors, fintechs, insurers and e-commerce who fund fraud-prevention teams and own chargeback and loss budgets.
Payment & Transaction Fraud ⚠ regulated
Operating domains
Real-time transaction scoringDecline & step-up rulesCard-not-present authorisationVelocity & spending-pattern monitoringBlock / allow listsFriendly-fraud disputesFalse-positive review queue
Vocabulary → runtime
CardholderActorTransactionObjectRisk ScoreStateAuthorisation RequestEventApprove / Decline / Step-UpDecisionFraud RuleObjectVelocity BreachEventTransaction HeldStateManual ReviewWorkflowBlock List EntryArtefactConfirmed FraudOutcomeFalse PositiveOutcomeChargeback RecoveredOutcomeApproval RateLearning
Identity & Account-Takeover Fraud ⚠ regulated
Operating domains
Device & behavioural fingerprintingLogin risk & impossible-travel checksSynthetic-identity detectionAccount recovery flowsStep-up authentication challengesBot & credential-stuffing defenceNew-account application screening
Vocabulary → runtime
Account HolderActorUser AccountObjectDevice FingerprintObjectLogin AttemptEventImpossible Travel FlagStateStep-Up ChallengeDecisionAccount LockedStateIdentity Verification (KYC)WorkflowSynthetic IdentityObjectVerification ResultArtefactTakeover ConfirmedOutcomeBot AttackEventTrust ScoreStateAccount RecoveredOutcomeATO RateLearning
Anti-Money-Laundering & Transaction Monitoring ⚠ regulated
Operating domains
Customer due diligence & risk ratingSanctions & PEP screeningTransaction-monitoring scenariosAlert investigation queueSuspicious-activity case buildingSAR/STR filing to regulatorMule-account network detection
Vocabulary → runtime
CustomerActorBeneficial OwnerActorMonitoring ScenarioObjectAML AlertEventCustomer Risk RatingStateSanctions HitEventDisposition DecisionDecisionInvestigation CaseWorkflowSuspicious Activity Report (SAR)ArtefactMule AccountObjectCase Under ReviewStateFiled to FIUOutcomeAccount ExitedOutcomeAlert-to-SAR ConversionLearning
Insurance Claims Fraud ⚠ regulated
Operating domains
Claim intake & triageFraud-indicator scoringStaged-accident & ring detectionSIU (Special Investigations Unit) referralsMedical/repair invoice reviewClaimant interview schedulingRecovery & repudiation decisions
Vocabulary → runtime
ClaimantActorClaimObjectFraud IndicatorObjectClaim SubmittedEventSuspicion FlagStateSIU ReferralDecisionInvestigationWorkflowFraud RingObjectInvestigation ReportArtefactClaim RepudiatedOutcomeClaim PaidOutcomeInterview HeldEventRecovery AmountOutcomeFraud Save RateLearning
E-Commerce & Marketplace Fraud
Operating domains
Order risk scoringPromo & coupon abuse detectionSeller & listing integrityRefund & return abuseReshipper / drop-address detectionChargeback representmentTrust & safety actioning
Vocabulary → runtime
BuyerActorSellerActorOrderObjectOrder PlacedEventOrder Risk LevelStateHold / Cancel / FulfilDecisionPromo Abuse PatternObjectChargeback RepresentmentWorkflowEvidence PackageArtefactAccount SuspendedStateRefund Abuse ConfirmedOutcomeDispute WonOutcomeListing RemovedEventLoss Rate (bps)Learning
Internal & Occupational Fraud
Operating domains
Employee expense & T&E anomaliesProcurement & vendor collusionSegregation-of-duties conflictsWhistleblower hotline intakePrivileged-access abuse reviewForensic accounting workpapersDisciplinary & recovery outcomes
Vocabulary → runtime
EmployeeActorVendorActorExpense / TransactionObjectAnomaly FlaggedEventSegregation-of-Duties ConflictStateOpen InvestigationDecisionWhistleblower ReportEventForensic ReviewWorkflowWorkpaper / Evidence FileArtefactSubstantiated / UnsubstantiatedOutcomeDisciplinary ActionOutcomeRecovery MadeOutcomeCase ClosedStateDetection Lead TimeLearning
n-cyberOSCISO / Head of Security Operations who owns the cyber budget, the SOC, and accountability for breaches and audit findings.
Security Operations Centre (SOC) & Detection
Operating domains
Alert triage queueDetection rules & correlation logicLog & telemetry pipelinesThreat-hunting hypothesesTier-1/2/3 escalation pathsShift coverage & handoverDetection-coverage mapping (MITRE)
Vocabulary → runtime
SOC AnalystActorAlertEventDetection RuleObjectLog SourceObjectTriage DecisionDecisionAlert Status (Open/Closed)StateEscalationWorkflowThreat HuntWorkflowInvestigation NotesArtefactTrue Positive / False PositiveOutcomeIndicator of Compromise (IOC)ObjectAlert AcknowledgedEventMean Time to Detect (MTTD)LearningCoverage Gap IdentifiedLearning
Incident Response & Forensics ⚠ regulated
Operating domains
Incident declaration & severity gradingContainment & isolation actionsForensic image & memory captureKill-chain reconstructionWar-room coordinationEradication & recovery stepsPost-incident lessons-learned
Vocabulary → runtime
Incident ResponderActorSecurity IncidentObjectSeverity LevelStateContainment ActionDecisionHost IsolatedEventForensic ImageArtefactEradication & RecoveryWorkflowIndicator ExtractedEventIncident ContainedStateRoot-Cause ReportArtefactService RestoredOutcomeBreach ConfirmedOutcomeLessons LearnedLearningMean Time to Respond (MTTR)Learning
Vulnerability & Attack-Surface Management
Operating domains
Asset & service inventoryVulnerability scanning & findingsRisk-based prioritisation (CVSS/EPSS)Patch & remediation ticketsExternal attack-surface discoverySLA & exception trackingRemediation verification rescans
Vocabulary → runtime
Asset OwnerActorAssetObjectVulnerability (CVE)ObjectScan RunEventSeverity / CVSSStatePrioritisation DecisionDecisionRemediation TicketWorkflowException / Risk AcceptanceArtefactPatched / UnpatchedStateExposed Service FoundEventVulnerability ClosedOutcomeSLA BreachOutcomeRemediation PlanArtefactMean Time to RemediateLearning
Identity & Access Security (IAM/PAM)
Operating domains
Joiner-mover-leaver provisioningPrivileged-account vaultingAccess-review certification campaignsMFA & conditional-access policyEntitlement & role miningSession monitoring & break-glassOrphan & toxic-combination cleanup
Vocabulary → runtime
Identity / UserActorEntitlement / RoleObjectPrivileged AccountObjectAccess RequestEventGrant / Deny / RevokeDecisionAccess CertificationWorkflowAccount Active / DisabledStateBreak-Glass SessionEventAttestation RecordArtefactOrphan AccountStateToxic CombinationObjectAccess RevokedOutcomeCertification CompletedOutcomePrivileged-Access CoverageLearning
Governance, Risk & Compliance (Cyber) ⚠ regulated
Operating domains
Control framework mappingAudit & evidence collectionPolicy lifecycle managementRisk register & treatment plansThird-party / vendor risk assessmentCompliance attestation reportingFindings & remediation tracking
Vocabulary → runtime
Control OwnerActorControlObjectFramework (ISO 27001/SOC 2)ObjectEvidence RequestEventControl Effective / FailingStateRisk Treatment DecisionDecisionAuditWorkflowEvidence ArtefactArtefactAudit FindingEventPolicy DocumentArtefactCertification AchievedOutcomeFinding RemediatedOutcomeVendor Risk TierStateControl Maturity ScoreLearning
Cyber Threat Intelligence & Hunting
Operating domains
Threat-actor & campaign trackingIOC & TTP feeds ingestionIntelligence requirements (PIRs)Malware & sandbox detonationDark-web & leak monitoringIntel-to-detection enrichmentFinished-intelligence reporting
Vocabulary → runtime
Threat AnalystActorThreat ActorActorCampaign / TTPObjectIntel Feed ItemEventPriority Intelligence RequirementObjectConfidence LevelStateEnrichment DecisionDecisionSandbox DetonationWorkflowIndicator (IOC)ObjectIntel ReportArtefactDetection CreatedOutcomeLeak / Credential ExposureEventActor AttributedOutcomeFeed Hit RateLearning
n-enforcementOSChief Constable / Sheriff / Head of Operations in policing and statutory enforcement agencies funded by public budgets and accountable to oversight bodies.
Command & Dispatch (999/911 Response) ⚠ regulated
Operating domains
Emergency call intake & gradingResource availability & statusIncident assignment & dispatchLive unit tracking on mapBackup & escalation requestsMulti-agency mutual aidResponse-time performance
Vocabulary → runtime
Dispatcher / ControllerActorResponse UnitActorIncident / CallObject999 Call ReceivedEventGrading (Emergency/Priority)StateDispatch DecisionDecisionUnit Status (Available/On-Scene)StateDispatch WorkflowWorkflowComputer-Aided Dispatch LogArtefactOn-Scene ArrivalEventIncident ResolvedOutcomeBackup RequestedEventResponse TimeLearningIncident LogArtefact
Custody & Detention Management ⚠ regulated
Operating domains
Booking-in & risk assessmentDetainee welfare checksProperty & evidence handlingDetention-clock & review timingsAppropriate-adult & legal-rep notificationsCell allocation & occupancyCharge / bail / release decisions
Vocabulary → runtime
Custody OfficerActorDetaineeActorCustody RecordObjectBooking-InEventDetention StatusStateCharge / Bail / ReleaseDecisionWelfare CheckWorkflowDetention ClockStateProperty LogArtefactDetention ReviewEventReleased Under InvestigationOutcomeChargedOutcomeCell AllocationDecisionDetention HoursLearning
Investigation & Case Management ⚠ regulated
Operating domains
Crime recording & classificationInvestigation lines of enquirySuspect & witness managementEvidence & exhibit registerDisclosure schedulingCase-file build for prosecutionOutcome & detection coding
Vocabulary → runtime
Investigating OfficerActorSuspectActorCrime RecordObjectLine of EnquiryObjectStatement TakenEventCase StatusStateCharging DecisionDecisionCase-File BuildWorkflowExhibit / EvidenceArtefactDisclosure ScheduleArtefactSuspect IdentifiedEventCharged / NFAOutcomeCase SolvedOutcomeDetection RateLearning
Digital & Body-Worn Evidence (DEMS) ⚠ regulated
Operating domains
Body-worn camera ingestDigital exhibit storage & chain of custodyRedaction for disclosureRetention & deletion schedulingAccess audit & sharing with CPSMobile-device extractionCourt-bundle export
Vocabulary → runtime
Evidence HandlerActorDigital ExhibitObjectBody-Worn FootageObjectFootage UploadedEventChain of CustodyStateRedaction DecisionDecisionRedaction WorkflowWorkflowDisclosure PackageArtefactSealed / RestrictedStateShared with CPSEventEvidence AdmittedOutcomeRetention ExpiryEventCourt BundleArtefactDisclosure TurnaroundLearning
Regulatory & Statutory Enforcement ⚠ regulated
Operating domains
Licence & permit registerInspection scheduling & visitsBreach & non-compliance findingsNotices & sanctions issuanceProsecution referralAppeals trackingCompliance-rate reporting
Vocabulary → runtime
Enforcement OfficerActorRegulated EntityActorLicence / PermitObjectInspectionEventCompliance StatusStateSanction DecisionDecisionEnforcement WorkflowWorkflowImprovement / Prohibition NoticeArtefactBreach RecordedEventUnder AppealStateProsecution ReferredOutcomeCompliance AchievedOutcomeCase FileArtefactCompliance RateLearning
Offender Management & Probation ⚠ regulated
Operating domains
Offender risk assessment & tieringLicence-condition monitoringSupervision appointmentsBreach & recall decisionsElectronic-tag complianceRehabilitation programme referralsReoffending tracking
Vocabulary → runtime
Probation OfficerActorOffenderActorLicence ConditionObjectSupervision AppointmentEventRisk TierStateRecall DecisionDecisionSupervision PlanWorkflowBreach of LicenceEventCompliant / Non-CompliantStateTag Data LogArtefactAssessment ReportArtefactRecalled to CustodyOutcomeSentence CompletedOutcomeReoffending RateLearning
n-intelligenceOSHead of Intelligence / Director of Analysis in national-security agencies, defence, corporate-intelligence units and OSINT firms, funded for the intelligence cycle itself.
Requirements & Collection Management
Operating domains
Intelligence-requirement intake (RFIs)Collection-plan taskingSource & sensor taskingPriority & gap trackingCollection-asset deconflictionFeedback to collectorsRequirement-satisfaction tracking
Vocabulary → runtime
Collection ManagerActorRequirement (RFI)ObjectCollection PlanObjectTasking IssuedEventPriority LevelStateTasking DecisionDecisionTasking WorkflowWorkflowCollection GapStateTasking OrderArtefactAsset / SensorObjectRequirement SatisfiedOutcomeCollection ReceivedEventCollection YieldLearning
OSINT & Open-Source Collection ⚠ regulated
Operating domains
Source monitoring & feedsEntity & alias resolutionGeolocation & media verificationNetwork & link discoveryTranslation & vettingPersona & sock-puppet managementSource reliability grading
Vocabulary → runtime
OSINT AnalystActorSourceObjectEntity / AliasObjectCollection HitEventSource ReliabilityStateVerify / DiscardDecisionVerification WorkflowWorkflowResearch PersonaObjectGeolocation PinnedEventSource DossierArtefactEntity ResolvedOutcomeCorroborated / UncorroboratedStateCorroboration RateLearning
All-Source Analysis & Assessment
Operating domains
Multi-source fusionHypothesis & ACH structuringConfidence & probability calibrationLink & network chartingPattern-of-life analysisAnalytic-tradecraft reviewEstimate & assessment authoring
Vocabulary → runtime
All-Source AnalystActorReport / ReportingObjectHypothesisObjectFusion EventEventConfidence LevelStateAnalytic JudgementDecisionAnalysis WorkflowWorkflowLink ChartArtefactIntelligence AssessmentArtefactPattern IdentifiedEventAssessment PublishedOutcomeKey JudgementOutcomeForecast AccuracyLearning
HUMINT & Source Handling ⚠ regulated
Operating domains
Source recruitment & vettingTasking & meeting managementReporting & debrief captureSource-reliability gradingWelfare & risk managementPayment & reward trackingSource deconfliction
Vocabulary → runtime
Source HandlerActorHuman Source (CHIS)ActorTaskingObjectMeeting / DebriefEventSource GradingStateTasking DecisionDecisionHandling WorkflowWorkflowContact ReportArtefactSource Active / DormantStateIntelligence ReportedEventSource AuthorisedOutcomeReward PaymentObjectSource Reliability TrendLearning
Geospatial & Imagery Intelligence (GEOINT)
Operating domains
Imagery tasking & acquisitionImage exploitation & annotationChange detection over timeObject & facility identificationMap & overlay productionCoordinate & target packsConfidence-graded reporting
Vocabulary → runtime
Imagery AnalystActorImage / SceneObjectArea of InterestObjectImage AcquiredEventExploitation StateStateIdentification CallDecisionExploitation WorkflowWorkflowAnnotated ImageryArtefactChange DetectedEventTarget PackArtefactFacility IdentifiedOutcomeConfidence RatingStateExploitation ThroughputLearning
Dissemination & Briefing ⚠ regulated
Operating domains
Product packaging & classificationDistribution-list & tearline controlBriefing-pack assemblyCustomer-feedback captureRelease & downgrade decisionsAudit of who saw whatProduct-impact tracking
Vocabulary → runtime
Intelligence OfficerActorIntelligence ProductObjectCustomer / ConsumerActorProduct ReleasedEventClassification / HandlingStateRelease DecisionDecisionDissemination WorkflowWorkflowBriefing PackArtefactTearlineArtefactConsumer FeedbackEventProduct ActionedOutcomeRead ReceiptStateCustomer SatisfactionLearning
n-riskOSChief Risk Officer / Head of Enterprise Risk & Resilience who owns the risk register, board risk reporting, and business-continuity budgets.
Enterprise & Operational Risk ⚠ regulated
Operating domains
Risk-register maintenanceInherent vs residual scoringControl mapping & effectivenessRisk-appetite thresholdsRisk-event & loss captureTreatment & action plansBoard & committee reporting
Vocabulary → runtime
Risk OwnerActorRiskObjectControlObjectRisk Event / LossEventInherent / Residual RatingStateTreatment DecisionDecisionRisk Assessment CycleWorkflowRisk RegisterArtefactWithin / Outside AppetiteStateMitigation ActionObjectRisk MitigatedOutcomeKey Risk Indicator (KRI)LearningBoard Risk ReportArtefactLoss Event RecordedEvent
Business Continuity & Resilience ⚠ regulated
Operating domains
Business-impact analysisCritical-process & dependency mappingRecovery-time/point objectivesContinuity-plan maintenanceExercise & test schedulingDisruption invocation & responseLessons-learned from tests
Vocabulary → runtime
Continuity ManagerActorCritical ProcessObjectDependencyObjectDisruption EventEventProcess Status (Up/Down)StateInvoke Plan DecisionDecisionContinuity ExerciseWorkflowContinuity PlanArtefactRecovery Time ObjectiveStatePlan InvokedEventService RecoveredOutcomeTest ReportArtefactLessons LearnedLearning
Third-Party & Supply-Chain Risk ⚠ regulated
Operating domains
Vendor onboarding & due diligenceInherent-risk tieringSecurity & financial assessmentsConcentration & nth-party mappingContract & SLA risk clausesOngoing monitoring & rescoringOffboarding & exit plans
Vocabulary → runtime
Vendor ManagerActorThird Party / SupplierActorAssessment QuestionnaireObjectOnboarding RequestEventRisk TierStateApprove / Reject VendorDecisionDue-Diligence WorkflowWorkflowAssessment ReportArtefactApproved / RestrictedStateFinding RaisedEventVendor OnboardedOutcomeConcentration RiskObjectPortfolio Risk ScoreLearning
Credit & Counterparty Risk ⚠ regulated
Operating domains
Counterparty credit-limit settingExposure & utilisation monitoringRating & scorecard reviewsWatchlist & early-warning signalsCollateral & margin trackingDefault & impairment decisionsPortfolio concentration reporting
Vocabulary → runtime
Credit OfficerActorCounterpartyActorCredit LimitObjectLimit BreachEventCredit RatingStateApprove / Decline FacilityDecisionCredit ReviewWorkflowWatchlist EntryArtefactExposure UtilisationStateDefault EventEventFacility ApprovedOutcomeImpairment BookedOutcomeExpected LossLearning
Insurance Underwriting Risk ⚠ regulated
Operating domains
Submission intake & triageRisk appraisal & exposure ratingPricing & quote generationReferral & authority limitsTreaty & facultative reinsuranceAccumulation & catastrophe modellingBind / decline decisions
Vocabulary → runtime
UnderwriterActorRisk / SubmissionObjectExposureObjectSubmission ReceivedEventPricing StateStateBind / Decline / ReferDecisionUnderwriting WorkflowWorkflowQuoteArtefactWithin AuthorityStateReferral RaisedEventRisk BoundOutcomePolicy IssuedArtefactLoss RatioLearning
Model Risk & Validation ⚠ regulated
Operating domains
Model inventory & tieringValidation & challenge testingPerformance & drift monitoringAssumption & limitation trackingFindings & remediationApproval & sign-off gatesPeriodic revalidation scheduling
Vocabulary → runtime
Model ValidatorActorModelObjectValidation TestObjectValidation RunEventModel Status (Approved/Restricted)StateApproval DecisionDecisionValidation WorkflowWorkflowValidation ReportArtefactDrift DetectedEventFinding / LimitationArtefactModel ApprovedOutcomeModel DecommissionedOutcomePerformance StabilityLearning
n-investigationOSHead of Corporate Investigations / Litigation & eDiscovery lead at law firms, corporates and investigation agencies funded per-matter or by a standing investigations team.
Corporate & Internal Investigations ⚠ regulated
Operating domains
Allegation intake & triageInvestigation-plan scopingInterview scheduling & notesEvidence collection & custodyPrivilege & confidentiality handlingFindings & recommendation draftingRemediation & referral decisions
Vocabulary → runtime
InvestigatorActorSubjectActorMatter / CaseObjectAllegation ReceivedEventCase StatusStateSubstantiation DecisionDecisionInvestigation PlanWorkflowInterview NoteArtefactEvidence ItemObjectInterview ConductedEventSubstantiated / UnfoundedOutcomeInvestigation ReportArtefactReferral MadeOutcomeCycle TimeLearning
eDiscovery & Litigation Support ⚠ regulated
Operating domains
Legal-hold & custodian managementData collection & processingDocument review & codingPrivilege & responsiveness reviewTechnology-assisted review (TAR)Production & load-file exportReview-rate & QC metrics
Vocabulary → runtime
ReviewerActorCustodianActorDocumentObjectLegal Hold IssuedEventReview State (Coded/Uncoded)StateResponsiveness CallDecisionReview WorkflowWorkflowPrivilege LogArtefactPrivileged / ResponsiveStateDocument ProducedEventProduction SetArtefactProduction DeliveredOutcomeReview ThroughputLearning
Due Diligence & Background Screening ⚠ regulated
Operating domains
Subject scoping & screening tiersIdentity & credential verificationAdverse-media & sanctions checksLitigation & corporate-record searchSource vetting & corroborationRed-flag adjudicationReport writing & sign-off
Vocabulary → runtime
AnalystActorSubject of EnquiryActorScreening CheckObjectSearch RunEventClearance StatusStateAdjudication DecisionDecisionDiligence WorkflowWorkflowRed FlagObjectAdverse Media HitEventDue-Diligence ReportArtefactCleared / EscalatedOutcomeSanctions MatchEventTurnaround TimeLearning
Asset Tracing & Recovery ⚠ regulated
Operating domains
Asset & ownership mappingCorporate-structure unravellingBeneficial-owner identificationCross-border records searchFreezing & preservation actionsEnforcement & recovery strategyRecovered-value tracking
Vocabulary → runtime
Tracing InvestigatorActorTarget EntityActorAssetObjectOwnership Link FoundEventAsset Status (Frozen/Free)StatePursue / Abandon DecisionDecisionTracing WorkflowWorkflowAsset Map / ChartArtefactFreezing Order ObtainedEventBeneficial Owner IdentifiedOutcomeAsset RecoveredOutcomeRecovery MemoArtefactRecovery RateLearning
Digital Forensics & eCrime ⚠ regulated
Operating domains
Device seizure & imagingChain-of-custody loggingArtefact & timeline extractionDeleted-data recoveryMalware & log analysisForensic-report productionExpert-witness preparation
Vocabulary → runtime
Forensic ExaminerActorExhibit DeviceObjectForensic ImageObjectAcquisition PerformedEventChain of CustodyStateAnalysis DecisionDecisionExamination WorkflowWorkflowRecovered ArtefactArtefactSealed / ExaminedStateTimeline ReconstructedEventForensic ReportArtefactEvidence AdmissibleOutcomeExamination ThroughputLearning
Surveillance & Field Investigation ⚠ regulated
Operating domains
Tasking & operation planningSubject & location profilingStatic & mobile surveillance logsCovertly captured media handlingObservation-evidence recordingAuthorisation & proportionality reviewSurveillance-report compilation
Vocabulary → runtime
Field OperativeActorSubjectActorOperation / TaskingObjectObservation LoggedEventOperation StatusStateDeploy / Stand-DownDecisionSurveillance WorkflowWorkflowSurveillance LogArtefactCaptured MediaObjectSubject SightedEventAuthorisation GrantedOutcomeSurveillance ReportArtefactObjective AchievedOutcomeHours on TargetLearning
Non-Profit & Membership
n-charityOSCharity CEO / Director of Finance & Operations at a registered charity or non-profit
Grant-Making Foundations ⚠ regulated
Operating domains
open and rolling funding callsapplicant pipeline and eligibility screeningassessment panels and scoringaward letters and grant agreementspayment schedules and tranche releasesgrantee monitoring reports and milestonesendowment and spend-down policydue-diligence and safeguarding checks
Vocabulary → runtime
Applicant organisationActorGrant programmeObjectApplicationObjectEligibility checkDecisionAssessment panel sittingEventFunding decisionDecisionAward letterArtefactGrant agreementArtefactIn progressStateAwardedStatePayment tranche releasedEventMonitoring reportArtefactReporting cycle workflowWorkflowOutcomes achieved by granteeOutcomeCost-per-outcome learningLearning
Service-Delivery Charities (frontline care) ⚠ regulated
Operating domains
service user referrals and intakecase files and support planssession and appointment schedulingkey-worker caseloadssafeguarding incidents and escalationservice contracts and outcomes frameworksfrontline staff and volunteer rotasoutcome-star and wellbeing assessments
Vocabulary → runtime
Service user / beneficiaryActorKey workerActorReferralObjectCase fileObjectSupport planArtefactIntake assessmentEventEligibility / consent decisionDecisionOn the waiting listStateActive caseStateSafeguarding incidentEventEscalation to designated leadDecisionSupport session deliveredEventCase closure workflowWorkflowOutcome Star progressOutcomeDistance-travelled learningLearning
International NGOs & Humanitarian Aid ⚠ regulated
Operating domains
country programmes and field officeshumanitarian appeals and emergency responsesrestricted donor grants and compliancebeneficiary registration and distributionin-kind aid and supply logisticspartner sub-grants and capacity buildingfield safety and security incidentsdonor reporting against logframes
Vocabulary → runtime
Beneficiary householdActorImplementing partnerActorCountry programmeObjectRestricted donor grantObjectEmergency appeal launchedEventGo / no-go response decisionDecisionDistributionEventLogframe / results frameworkArtefactMobilisingStateGrant under-spend flaggedStateSecurity incident reportArtefactSub-grant disbursement workflowWorkflowBeneficiaries reachedOutcomeCost-efficiency learningLearning
Faith & Religious Organisations ⚠ regulated
Operating domains
congregation and membership rollsweekly services and liturgical calendargiving, tithes and planned offeringspastoral care and prayer requestsrites of passage (baptisms, weddings, funerals)ministries, small groups and rotasbuilding usage and facilities hiresafeguarding and pastoral incidents
Vocabulary → runtime
Congregant / memberActorMinister / clergyActorMembership rollObjectService / liturgyObjectTithe / offeringObjectService heldEventRite of passage bookedDecisionIn good standingStatePastoral visitEventGiving statementArtefactRota / serving scheduleArtefactService planning workflowWorkflowSafeguarding concern raisedEventDiscipleship / spiritual growthOutcomeAttendance & giving trend learningLearning
Community & Social Enterprises ⚠ regulated
Operating domains
community projects and activity programmeslocal membership and participationtrading income and social-enterprise servicescommunity shares and asset-locked governancevenue and facilities managementsmall grants and crowdfundingsocial value and impact trackinglocal partnerships and referrals
Vocabulary → runtime
Community memberActorProject leadActorCommunity projectObjectActivity programmeObjectTrading transactionObjectActivity session runEventProject go-ahead decisionDecisionPilot stageStateFundedStateCommunity share offerArtefactImpact reportArtefactProgramme delivery workflowWorkflowSocial value generatedOutcomeParticipation-rate learningLearning
Grant-Seeking & Trust Fundraising Teams
Operating domains
prospect research and funder pipelinesbid and proposal developmentdeadline calendar and submissionsrestricted income forecastingfunder relationship cultivationgrant claims and acquittalscompliance with funder conditionswin/loss tracking and feedback
Vocabulary → runtime
Funder / trustActorBid writerActorFunding prospectObjectBid / proposalObjectSubmission deadlineEventBid submittedEventApply / decline-to-apply decisionDecisionIn cultivationStateAwarded / declinedStateAcquittal reportArtefactFunder feedback noteArtefactPipeline-to-claim workflowWorkflowRestricted income securedOutcomeBid win-rate learningLearning
n-membershipOSHead of Membership / Membership Director at a member-based body (society, club, professional body)
Professional Bodies & Institutes ⚠ regulated
Operating domains
membership grades and progressionqualifications and chartered statusCPD logging and auditannual subscriptions and duesregisters and designatory lettersevents, branches and special-interest groupscode-of-conduct and disciplinary casesmember benefits and entitlements
Vocabulary → runtime
MemberActorAssessorActorMembership gradeObjectSubscriptionObjectCPD recordObjectGrade upgrade applicationEventChartered-status decisionDecisionIn good standingStateLapsedStateMembership certificateArtefactProfessional register entryArtefactRenewal workflowWorkflowDisciplinary case raisedEventContinued competenceOutcomeRetention-rate learningLearning
Trade Associations & Industry Bodies ⚠ regulated
Operating domains
corporate membership and seatssector advocacy and consultationsstandards, codes and accreditationmember committees and working groupsindustry events and conferencesmarket intelligence and benchmarkingmember directory and kitemarkstiered corporate dues
Vocabulary → runtime
Member companyActorPrimary contactActorCorporate membershipObjectAccreditation schemeObjectConsultation responseArtefactAccreditation auditEventAccreditation pass/fail decisionDecisionAccreditedStateSuspendedStateMember kitemark / badgeArtefactWorking group convenedEventAccreditation renewal workflowWorkflowPolicy win for sectorOutcomeMember-value benchmarkingLearning
Membership Clubs & Societies ⚠ regulated
Operating domains
membership categories and waiting listsjoining and proposer/seconder processclub facilities and bookingsmember account and bar/dining tabsevents and social calendarhouse rules and member conductannual dues and joining feesguest passes and reciprocal clubs
Vocabulary → runtime
Club memberActorProposerActorMembership categoryObjectMember account / tabObjectApplication proposedEventCommittee admission decisionDecisionOn the waiting listStateActive memberStateFacility booking madeEventMembership cardArtefactStatement of accountArtefactJoining workflowWorkflowConduct breach loggedEventMember satisfactionOutcomeLapse-risk learningLearning
Subscription Communities & Memberships (digital)
Operating domains
paid tiers and entitlementscontent gating and access controlrecurring billing and dunningcommunity spaces and forumsonboarding and activation flowsperks, discounts and partner offerschurn and win-back campaignsmember engagement scoring
Vocabulary → runtime
SubscriberActorCommunity managerActorMembership tierObjectEntitlementObjectRecurring charge attemptedEventUpgrade / downgrade decisionDecisionTrialingStatePast due / dunningStateAccess pass / licenceArtefactOnboarding flow completedEventWin-back workflowWorkflowEngagement scoreOutcomeChurn-driver learningLearningLifetime valueOutcome
Alumni & Affinity Networks
Operating domains
alumni records and graduation cohortschapters and regional groupsreunions and signature eventsmentoring and career networksaffinity giving and class campaignslifelong-learning offerswall-of-fame and recognitionengagement segmentation
Vocabulary → runtime
Alumnus / alumnaActorChapter leadActorAlumni recordObjectGraduation cohortObjectReunion heldEventMentor-match decisionDecisionEngagedStateLost / no contactStateClass gift appealArtefactMentoring match madeEventRe-engagement workflowWorkflowAlumni engagement upliftOutcomeAffinity-giving learningLearningNetwork directoryArtefact
Unions & Worker Membership Bodies ⚠ regulated
Operating domains
member recruitment and workplace branchesdues and check-off payroll deductioncasework and grievancescollective bargaining and ballotsreps and stewards networklegal support and representationcampaigns and industrial actionmembership density tracking
Vocabulary → runtime
Union memberActorWorkplace rep / stewardActorBranchObjectDues / subscriptionObjectCasework / grievanceObjectIndustrial-action ballot heldEventTake-case decisionDecisionIn disputeStateIn arrearsStateRecognition agreementArtefactGrievance hearingEventBargaining round workflowWorkflowCase outcome wonOutcomeMembership-density learningLearning
n-associationOSCompany Secretary / Governance & Operations Lead at an association, federation or governing body
Sports Governing Bodies & Leagues ⚠ regulated
Operating domains
affiliated clubs and registrationsplayer and official licensingcompetition fixtures and resultsdiscipline and integrity casestalent pathways and squadscoaching qualifications and CPDfacilities and venue sanctioninggrants and funding distribution
Vocabulary → runtime
Affiliated clubActorRegistered playerActorCompetitionObjectPlayer registrationObjectFixture playedEventEligibility rulingDecisionRegistered / cleared to playStateSuspendedStateDisciplinary chargeEventMatch reportArtefactCoaching licenceArtefactSanctioning workflowWorkflowParticipation growthOutcomePathway-conversion learningLearning
Federations & Umbrella Bodies
Operating domains
affiliated member organisationsnational / regional / local structurecouncil and delegate representationshared policy and position-settingaffiliation fees and quotascapacity-building and toolkitssector-wide standardscollective campaigns
Vocabulary → runtime
Affiliated organisationActorDelegateActorAffiliationObjectPolicy positionObjectCouncil meeting heldEventPosition-adoption decisionDecisionAffiliatedStateQuota unmetStateJoint statementArtefactToolkit / guidance packArtefactAffiliation renewal workflowWorkflowSector alignment achievedOutcomeMember-coverage learningLearningDelegate vote castEvent
Boards & Governance (trustee/committee operations) ⚠ regulated
Operating domains
board and committee structuremeeting agendas and board packsmotions, resolutions and votingtrustee terms and successionregisters of interest and conflictsdelegated authority and policiesminutes and action trackingAGM and statutory filings
Vocabulary → runtime
Trustee / directorActorCompany secretaryActorCommitteeObjectMotion / resolutionObjectBoard meeting convenedEventVote / resolution decisionDecisionQuorateStateConflict declaredStateBoard packArtefactMinutesArtefactResolution carriedEventAGM workflowWorkflowDecision enactedOutcomeGovernance-health learningLearning
Standards & Certification Bodies ⚠ regulated
Operating domains
certification schemes and scopesapplicant assessment and auditsauditor competence and assignmentcertificates and registerssurveillance and re-certificationnon-conformities and corrective actionsscheme rules and impartialityappeals and complaints
Vocabulary → runtime
Certified organisationActorLead auditorActorCertification schemeObjectAuditObjectAudit conductedEventCertification decisionDecisionCertifiedStateNon-conformity openStateCertificateArtefactAudit reportArtefactCorrective action closedEventRe-certification workflowWorkflowConformance assuredOutcomeNon-conformity-trend learningLearning
Self-Regulatory & Disciplinary Bodies ⚠ regulated
Operating domains
registrant and licensee recordscomplaints intake and triageinvestigations and case examinersfitness-to-practise / conduct hearingssanctions and undertakingsappeals and review panelsstandards and code of conductpublication of determinations
Vocabulary → runtime
RegistrantActorCase examinerActorComplaintObjectInvestigation caseObjectHearing heldEventFitness-to-practise decisionDecisionUnder investigationStateSanctioned / struck offStateDetermination / rulingArtefactUndertakingArtefactSanction imposedEventCasework workflowWorkflowPublic protection upheldOutcomeComplaint-pattern learningLearning
n-fundraisingOSDirector of Fundraising / Development at a charity or cause-led organisation
Individual Giving & Direct Marketing ⚠ regulated
Operating domains
supporter database and segmentationappeals and direct-mail campaignsregular giving and Direct Debitsdonation pages and online formsGift Aid declarations and claimsconsent and preference managementdonor journeys and welcome seriesattribution and campaign ROI
Vocabulary → runtime
Supporter / donorActorFundraiserActorAppeal / campaignObjectDonationObjectRegular gift / Direct DebitObjectGift receivedEventAsk-amount decisionDecisionActive donorStateLapsed donorStateGift Aid declarationArtefactThank-you / receiptArtefactDonor journey workflowWorkflowIncome raisedOutcomeReturn-on-investment learningLearning
Major Gifts & Philanthropy ⚠ regulated
Operating domains
prospect portfolios and wealth screeningcultivation and stewardship planssolicitation and the askpledges and multi-year commitmentsgift agreements and naming rightsdonor recognition and eventscapital and endowment campaignsmoves management pipeline
Vocabulary → runtime
Major donor / prospectActorRelationship managerActorProspect portfolioObjectPledgeObjectCultivation meeting heldEventMove-to-ask decisionDecisionIn cultivationStatePledgedStateGift agreementArtefactProposal / case for supportArtefactAsk madeEventMoves-management workflowWorkflowMajor gift securedOutcomePipeline-velocity learningLearning
Corporate Partnerships & Sponsorship ⚠ regulated
Operating domains
corporate prospect pipelinecharity-of-the-year and partnershipssponsorship packages and benefitsemployee fundraising and matched givingpayroll giving schemespartnership agreements and reportingcause-related marketing campaignsaccount management and renewals
Vocabulary → runtime
Corporate partnerActorPartnerships managerActorPartnershipObjectSponsorship packageObjectPitch deliveredEventPartnership go/no-go decisionDecisionLive partnershipStateUp for renewalStatePartnership agreementArtefactImpact report to partnerArtefactMatched-giving claimEventAccount-management workflowWorkflowPartnership income & reachOutcomeRenewal-likelihood learningLearning
Events & Community Fundraising ⚠ regulated
Operating domains
challenge and mass-participation eventscommunity groups and volunteer organisersfundraising pages and sponsorshipDIY and in-memory fundraisingevent logistics and registrationsincome reconciliation per eventsupporter recruitment and retentionmerchandise and collections
Vocabulary → runtime
Participant / fundraiserActorCommunity organiserActorFundraising eventObjectFundraising pageObjectRegistration receivedEventPlace-allocation decisionDecisionRegisteredStateTarget reachedStateSponsorship formArtefactEvent completedEventIncome reconciliation workflowWorkflowNet event incomeOutcomeCost-per-acquired-supporter learningLearningIn-memory tribute fundArtefact
Legacy & In-Memory Giving ⚠ regulated
Operating domains
legacy pledger relationshipswill-writing and gift-in-will promotionestate notifications and probate caseslegacy income forecastingexecutor and solicitor liaisonin-memory and tribute fundslegacy stewardship and recognitioncase-by-case estate administration
Vocabulary → runtime
Legacy pledgerActorExecutor / solicitorActorLegacy pledgeObjectEstate caseObjectEstate notifiedEventEstate-acceptance decisionDecisionPledged in willStateIn probateStateNotification of death / will extractArtefactLegacy payment receivedEventEstate-administration workflowWorkflowLegacy income realisedOutcomePledge-to-realisation learningLearningLegacy forecastArtefact
Grants & Statutory Income (income side) ⚠ regulated
Operating domains
statutory and lottery funding pipelinestenders and service contractsfull-cost recovery and budgetsdrawdown claims and invoicingoutcome and KPI reportingcontract compliance and variationsrestricted-income trackingfunder relationship management
Vocabulary → runtime
Statutory funder / commissionerActorContracts managerActorFunding contractObjectDrawdown claimObjectClaim submittedEventBid-or-pass decisionDecisionContractedStateClaim overdueStateContract variationArtefactKPI reportArtefactPayment milestone metEventClaims workflowWorkflowStatutory income securedOutcomeFull-cost-recovery learningLearning
n-volunteerOSHead of Volunteering / Volunteer Manager at a charity, public body or community organisation
Episodic & Event Volunteering
Operating domains
volunteer roles and shift patternsevent rotas and self-sign-upcheck-in and attendanceteam leaders and zoneskit, briefings and inductionno-show and standby coverhours and recognitionpost-event feedback
Vocabulary → runtime
VolunteerActorTeam leaderActorVolunteer roleObjectShiftObjectSign-up receivedEventShift-allocation decisionDecisionConfirmedStateNo-showStateChecked inEventRota / scheduleArtefactHours loggedOutcomeScheduling workflowWorkflowCertificate of thanksArtefactFill-rate learningLearning
Regular & Vetted Volunteer Roles ⚠ regulated
Operating domains
ongoing role descriptionsapplications and interviewsDBS / background checks and referencesinduction and training recordssupervision and one-to-onesongoing availability and rotasexpenses and reimbursementsretention and exit
Vocabulary → runtime
Regular volunteerActorVolunteer supervisorActorRole profileObjectApplicationObjectInterview heldEventRecruitment decisionDecisionAwaiting clearanceStateActive / deployedStateDBS clearance receivedEventReference / DBS certificateArtefactTraining recordArtefactOnboarding workflowWorkflowVolunteer retentionOutcomeDrop-off-point learningLearning
Trustee & Skilled / Pro-Bono Volunteering ⚠ regulated
Operating domains
trustee and board vacanciesskills-matching and brokeragepro-bono project scopingterm limits and rotationskills audits and gap analysismentoring and advisory rolesinduction packs and inductionsimpact of skilled contributions
Vocabulary → runtime
Skilled volunteerActorBrokerage / matcherActorPro-bono projectObjectRole / vacancyObjectMatch proposedEventAppointment decisionDecisionShortlistedStateAppointedStateSkills auditArtefactProject deliveredEventMatching workflowWorkflowSkills gap closedOutcomeMatch-success learningLearningInduction packArtefact
Community & Mutual-Aid Networks ⚠ regulated
Operating domains
neighbourhood help requestslocal volunteer responderstask matching and dispatchbefriending and check-in callsgood-neighbour roundslocal coordinators and hubssafeguarding for informal helpreach and response times
Vocabulary → runtime
Community responderActorPerson needing helpActorHelp request / taskObjectLocal hubObjectRequest raisedEventTask-assignment decisionDecisionOpen / unassignedStateIn progressStateTask completedEventMatch / dispatch noteArtefactDispatch workflowWorkflowNeed met / isolation reducedOutcomeResponse-time learningLearningSafeguarding flagState
Volunteer-Led Operations (charity shops & services) ⚠ regulated
Operating domains
shop and site rotastill and stock handled by volunteersGift Aid on donated goodsvolunteer team managementopening cover and key-holdersdonation processing and sortinghealth-and-safety and trainingshop performance and hours
Vocabulary → runtime
Shop volunteerActorShop managerActorShop rotaObjectDonated goodsObjectShift coveredEventCover-gap decisionDecisionOpen / staffedStateUncovered shiftStateGift Aid on goods signedEventVolunteer agreementArtefactSales / till reportArtefactRota-cover workflowWorkflowHours contributed & shop incomeOutcomeCover-reliability learningLearning
AI-Native & Emerging
n-agentOSHeads of AI / platform engineering leaders at companies deploying autonomous LLM agents into production workflows.
Agent Orchestration & Runtime
Operating domains
Agent definitionsTool registriesRun executionsPlanner/router logicConcurrency & queuesFallback & retry policiesSandboxed execution environmentsAgent versions & rollouts
Vocabulary → runtime
AgentActorToolObjectRunWorkflowTool callEventPlanArtefactStepEventRouting decisionDecisionRun statusStateHandoffEventFinal answerOutcomeToken budgetStateRetry policyDecisionTrajectoryArtefactSuccess rateLearning
Agent Memory & Knowledge
Operating domains
Vector storesMemory namespacesRetrieval pipelinesEmbedding modelsKnowledge sources & connectorsChunking & indexing jobsRecall scoringMemory consolidation
Vocabulary → runtime
Memory storeObjectMemory itemArtefactKnowledge sourceObjectEmbeddingArtefactIndex jobWorkflowRetrievalEventRecall hitEventRelevance scoreLearningConsolidationWorkflowForget decisionDecisionFreshnessStateContext windowStateRetrieverActorGrounded answerOutcome
Agent Evaluation & Observability
Operating domains
Eval suitesGolden datasetsTrace timelinesLLM-judge gradersRegression dashboardsLive monitors & alertsA/B agent comparisonsFailure clustering
Vocabulary → runtime
TraceArtefactSpanEventEval suiteObjectGolden datasetObjectJudgeActorGradeOutcomeEval runWorkflowRegressionEventPass rateLearningLatencyStateAlertEventFailure clusterArtefactBaselineStatePromotion decisionDecision
Agent Guardrails & Safety ⚠ regulated
Operating domains
Policy rulesInput/output filtersPII redactionJailbreak detectionHuman-in-the-loop gatesPermission scopesIncident reviewsRed-team probes
Vocabulary → runtime
GuardrailObjectPolicyArtefactFilterObjectViolationEventBlock decisionDecisionApproval gateDecisionReviewerActorRedactionEventRisk levelStateIncidentEventRed-team probeWorkflowAudit logArtefactCompliance verdictOutcomeBlock rateLearning
Conversational & Customer-Facing Agents
Operating domains
Bot personasConversation flowsIntent cataloguesChannel integrationsEscalation rulesKnowledge answersTranscript reviewsContainment dashboards
Vocabulary → runtime
AssistantActorPersonaObjectConversationWorkflowUser messageEventIntentArtefactReplyEventEscalationDecisionHandoff to humanEventSession stateStateResolutionOutcomeTranscriptArtefactContainment rateLearningCSATLearningLive agentActor
Multi-Agent Teams & Workflows
Operating domains
Agent crews & rolesTask graphsShared scratchpadsCoordination protocolsDelegation rulesBlackboard stateWorkflow templatesTeam-level metrics
Vocabulary → runtime
CrewActorRoleObjectTaskWorkflowDelegationDecisionMessage busObjectBroadcastEventShared scratchpadArtefactCoordination stateStateSub-task resultOutcomeManager agentActorWorkflow templateObjectDeadlockStateCompletionEventThroughputLearning
n-robotOSVPs of automation / robotics engineering leads at warehouses, factories, and robotics OEMs deploying physical robot fleets.
Fleet Operations & Dispatch ⚠ regulated
Operating domains
Robot fleetMission queuesCharging & dockingZone mapsTraffic managementOperator dashboardsShift schedulesThroughput targets
Vocabulary → runtime
RobotActorFleetObjectMissionWorkflowDispatchDecisionWaypointObjectBattery levelStateDocking eventEventOperatorActorMission completeOutcomeRobot statusStateTraffic conflictEventShift reportArtefactPicks per hourLearningRerouteDecision
Manipulation & Pick Programming
Operating domains
Grippers & end effectorsPick posesObject models / SKUsGrasp plannersBin layoutsForce/torque limitsCycle programsReject handling
Vocabulary → runtime
End effectorObjectGraspEventPick poseArtefactObject modelObjectGrasp planDecisionPick cycleWorkflowPlaceEventDrop / faultEventGrip forceStateRobot armActorSuccessful pickOutcomeBinObjectPick success rateLearningReachabilityState
Perception & Mapping
Operating domains
Sensor streams (LiDAR/RGB-D)Point cloudsOccupancy mapsLocalizationObject detection modelsCalibration jobsMap versionsNo-go zones
Vocabulary → runtime
SensorObjectPoint cloudArtefactMapArtefactDetectionEventLocalizationStateCalibrationWorkflowPerception modelObjectObstacleObjectMap updateEventPose estimateOutcomeNo-go zoneObjectDriftStateRe-localization decisionDecisionDetection accuracyLearning
Teleoperation & Human Oversight
Operating domains
Remote control stationsLive video feedsIntervention requestsLatency budgetsTakeover sessionsOperator queuesAssisted-autonomy modesSession recordings
Vocabulary → runtime
TeleoperatorActorControl stationObjectTakeoverDecisionIntervention requestEventVideo feedObjectControl sessionWorkflowLatencyStateCommandEventAutonomy modeStateHandbackEventSession recordingArtefactResolved incidentOutcomeIntervention rateLearningRobot under controlActor
Maintenance & Reliability
Operating domains
Health telemetryFault codesWork ordersSpare partsService techniciansPredictive modelsUptime SLAsRecall campaigns
Vocabulary → runtime
Robot unitObjectTelemetryArtefactFault codeEventWork orderWorkflowTechnicianActorHealth statusStateService decisionDecisionSpare partObjectRepairEventRestored unitOutcomeMaintenance logArtefactUptimeLearningMTBFLearningRecallWorkflow
Robot Behaviour Programming
Operating domains
Behaviour treesSkill librariesTeach-pendant programsMotion primitivesSimulation testsParameter tuningDeployment ringsSkill versions
Vocabulary → runtime
SkillObjectBehaviour treeArtefactMotion primitiveObjectTeach programArtefactProgram authorActorSim testWorkflowParameter setStateDeploy decisionDecisionSkill triggerEventValidated skillOutcomeRollout ringStateSkill versionArtefactExecution successLearningSkill executionEvent
n-autonomyOSHeads of autonomy / safety at AV, drone, and self-driving programmes; fleet operators of autonomous vehicles.
Driving / Flight Stack ⚠ regulated
Operating domains
Perception stackPrediction moduleMotion plannerControllerWorld modelOperational design domain (ODD)Stack versionsCompute budgets
Vocabulary → runtime
Autonomy stackObjectEgo vehicleActorPlannerObjectTrajectoryArtefactPlanning decisionDecisionPredictionArtefactManeuverEventODDStateStack versionObjectSafe stopOutcomeCompute headroomStateTickEventDrive sessionWorkflowComfort scoreLearning
Safety Case & Disengagements ⚠ regulated
Operating domains
Disengagement logSafety driver shiftsHazard registersSafety-case argumentsIncident reportsMiles trackerMitigation actionsRegulator submissions
Vocabulary → runtime
DisengagementEventSafety driverActorHazardObjectSafety caseArtefactIncident reportArtefactSeverityStateMitigationDecisionMitigation actionWorkflowAutonomous milesLearningNear-missEventRegulator submissionArtefactClosed hazardOutcomeSafety officerActorMPI (miles per intervention)Learning
Scenario & Validation
Operating domains
Scenario libraryEdge-case catalogueReplay drivesCoverage matrixRegression scenariosTest campaignsPass/fail gatesScenario mining
Vocabulary → runtime
ScenarioObjectEdge caseObjectReplayEventTest campaignWorkflowCoverage matrixArtefactScenario miningWorkflowPass/fail gateDecisionVerdictOutcomeTest engineerActorScenario runEventCoverage levelStateFailure caseEventValidation reportArtefactCoverage growthLearning
Remote Assistance & Mission Control
Operating domains
Assistance requestsRemote operatorsLive vehicle mapPath approvalsStuck-vehicle queueGeofencesMission schedulesResolution logs
Vocabulary → runtime
Remote operatorActorAssistance requestEventStuck vehicleStatePath approvalDecisionGeofenceObjectMissionWorkflowVehicleActorGuidance commandEventResolutionOutcomeQueue positionStateAssistance logArtefactResumeEventAssists per hourLearningRoute planArtefact
Map & Localization Operations
Operating domains
HD mapsMap change detectionLocalization layersSurvey runsMap releasesLane / sign annotationsMap QACoverage regions
Vocabulary → runtime
HD mapObjectMap layerObjectMap changeEventSurvey runWorkflowAnnotationArtefactMap releaseEventPublish decisionDecisionLocalization accuracyStateMapping vehicleActorValidated mapOutcomeCoverage regionStateQA reviewWorkflowMap freshnessLearningMap artefactArtefact
n-digitaltwinOSHeads of operations / engineering at asset-heavy firms (energy, manufacturing, smart cities) running live virtual replicas of physical assets.
Asset Modelling & Twin Graph
Operating domains
Asset hierarchyTwin modelsComponent libraryProperty schemasRelationship graph3D geometry / BIMTwin versionsModel imports
Vocabulary → runtime
Digital twinObjectAssetObjectTwin graphArtefactComponentObjectPropertyStateRelationshipObjectModel importWorkflowTwin versionArtefactModellerActorPublish decisionDecisionValidated twinOutcomeGeometry updateEventSchemaObjectModel completenessLearning
Live Telemetry Binding
Operating domains
Sensor bindingsData streamsTag mappingsSync jobsTwin-to-physical driftConnector healthUpdate intervalsStream backfills
Vocabulary → runtime
Sensor bindingObjectData streamObjectTelemetry updateEventSync jobWorkflowLive valueStateDriftStateConnectorActorRe-sync decisionDecisionTag mappingArtefactSynced twinOutcomeStale dataStateBackfillWorkflowSync latencyLearningDropoutEvent
Simulation & What-If Analysis
Operating domains
Scenario builderPhysics solversParameter sweepsWhat-if comparisonsOptimisation goalsRun resultsBaseline vs proposedResult archive
Vocabulary → runtime
ScenarioObjectWhat-if runWorkflowSolverActorParameter sweepWorkflowRun triggerEventResult setArtefactOptimisation goalDecisionRecommended settingOutcomeBaselineStateConvergenceStateAnalystActorComparison reportArtefactPredicted savingsLearningSweep completeEvent
Predictive Maintenance & Health
Operating domains
Condition monitorsAnomaly modelsRemaining-useful-life estimatesMaintenance triggersHealth scoresFailure modes (FMEA)Work-order handoffAlert thresholds
Vocabulary → runtime
Health scoreStateAnomalyEventFailure modeObjectCondition monitorObjectMaintenance triggerDecisionRemaining useful lifeLearningAlertEventInspection workflowWorkflowReliability engineerActorPrevented failureOutcomeRisk levelStateDiagnosis reportArtefactThreshold breachEventDetection lead timeLearning
Operations Visualisation & Control ⚠ regulated
Operating domains
3D / map viewerDashboardsLive alarmsOperator actionsControl commandsCamera viewpointsAnnotationsShift handover
Vocabulary → runtime
OperatorActorTwin viewerObjectDashboardArtefactAlarmEventControl commandEventAcknowledge decisionDecisionSetpointStateAnnotationArtefactViewpointObjectStabilised assetOutcomeShift handoverWorkflowActive alarmsStateResponse timeLearningAcknowledged alarmEvent
n-spaceOSMission operations directors / flight directors at satellite operators, launch providers, and ground-station networks.
Mission Operations & Commanding ⚠ regulated
Operating domains
Spacecraft busCommand stackTelemetry channelsPass scheduleProcedures / sequencesFlight rulesAnomaly boardMode transitions
Vocabulary → runtime
SpacecraftActorCommandEventTelemetryArtefactProcedureWorkflowFlight ruleObjectSpacecraft modeStateGo/no-go decisionDecisionAnomalyEventFlight controllerActorSafe modeStateCommand executedOutcomeCommand logArtefactPass utilisationLearningUplinkEvent
Ground Segment & Scheduling
Operating domains
Ground stationsAntenna poolContact schedulingPass predictionsLink budgetsStation keeping windowsNetwork conflictsBooking calendar
Vocabulary → runtime
Ground stationActorAntennaObjectContact (pass)EventScheduleWorkflowBooking decisionDecisionPass predictionArtefactLink budgetArtefactStation availabilityStateConflictEventEstablished linkOutcomeAcquisition of signalEventBookingObjectContact success rateLearningSignal strengthState
Flight Dynamics & Orbits ⚠ regulated
Operating domains
EphemerisOrbit determinationManeuver planningPropellant budgetConjunction assessmentStation-keepingTLE catalogueReentry prediction
Vocabulary → runtime
OrbitObjectEphemerisArtefactManeuverEventBurn planWorkflowManeuver decisionDecisionPropellant remainingStateConjunctionEventFlight dynamics analystActorOrbit solutionOutcomeCollision riskStateTLEArtefactReentry predictionArtefactPosition accuracyLearningAvoidance maneuverDecision
Payload & Tasking
Operating domains
Imaging / sensor payloadTasking ordersAcquisition plansDownlink queueData productsCustomer requestsCloud-cover filtersDelivery SLAs
Vocabulary → runtime
PayloadObjectTasking orderWorkflowAcquisitionEventTasking decisionDecisionCustomerActorData productArtefactDownlinkEventCollection windowStateDelivered imageOutcomeCloud coverStateAcquisition planArtefactRequest queueStateTasking fulfilment rateLearningCapture completeEvent
Constellation Health & Fleet
Operating domains
Constellation fleetSubsystem healthBattery / powerThermal limitsFirmware updatesSpare satellitesCoverage gapsFleet alerts
Vocabulary → runtime
ConstellationObjectSatelliteActorSubsystem healthStateHealth alertEventFirmware updateWorkflowBattery state of chargeStateReplace decisionDecisionSpare satelliteObjectCoverage gapEventHealthy fleetOutcomeUpdate logArtefactOperations engineerActorFleet availabilityLearningCoverage mapArtefact
n-simulationOSHeads of simulation / R&D engineering generating synthetic worlds and data for training, testing, and design.
Synthetic Data Generation
Operating domains
Scene templatesDomain randomisationAsset librariesLabel generatorsRender farmDataset versionsDistribution targetsQuality filters
Vocabulary → runtime
SceneObjectSynthetic datasetArtefactDomain randomisationWorkflowRender jobEventLabelArtefactAssetObjectGeneration decisionDecisionData engineerActorGenerated frameOutcomeRender statusStateDataset versionObjectQuality filterDecisionSim-to-real gapLearningDistribution coverageLearning
Scenario Authoring & Worlds
Operating domains
World builderActor behavioursMap / terrainEvent scriptsWeather & lightingScenario libraryParameter rangesScenario reviews
Vocabulary → runtime
WorldObjectScenarioObjectSim actorActorBehaviour scriptArtefactTrigger eventEventWeather presetStateAuthoring decisionDecisionScenario authorActorPublished scenarioOutcomeAuthoring workflowWorkflowParameter rangeStateScenario libraryObjectReuse rateLearningMapArtefact
Physics & Engine Runs
Operating domains
Physics engineSolver settingsTimestep configRun batchesDeterminism checksCompute clustersRun logsCrash recovery
Vocabulary → runtime
Physics engineObjectSim runWorkflowTimestepEventSolver configStateDeterminism checkDecisionCompute nodeActorRun batchObjectRun logArtefactRun stateStateCompleted runOutcomeCrashEventReplay artefactArtefactWall-clock per runLearningRestart decisionDecision
Closed-Loop Testing & SIL/HIL
Operating domains
System-under-test bindingsSIL / HIL rigsTest suitesMetric extractorsPass criteriaRegression baselinesRig schedulesResult dashboards
Vocabulary → runtime
System under testObjectTest rigActorTest suiteObjectTest runWorkflowMetric extractionEventPass criterionDecisionRig statusStateTest resultOutcomeTest engineerActorBaselineStateResult reportArtefactRegressionEventPass rateLearningCoverage deltaLearning
Asset & Environment Pipeline
Operating domains
3D asset ingestMaterial / texture setsUSD scene graphLOD generationAsset validationVersion controlAsset catalogueLicensing metadata
Vocabulary → runtime
3D assetObjectMaterialObjectScene graphArtefactIngest jobWorkflowImport eventEventValidation decisionDecisionAsset statusStateApproved assetOutcomeAsset artistActorAsset versionObjectLOD levelStateCatalogue entryArtefactAsset reuseLearningValidation pass rateLearning
n-pxCore primitives: Actor · Object · Event · State · Decision · Workflow · Artefact · Outcome · Learning.
Generated 14 Jun 2026 from the n-pxOS ontology workflow. Back to the white paper & interactive explorer.
Generated 14 Jun 2026 from the n-pxOS ontology workflow. Back to the white paper & interactive explorer.