n-pxOS Master Ontology — full tree (Market > OS > Sector > Operating Domains > Vocabulary -> Runtime) 17 markets · 101 OSs · 550 sectors · 7591 terms Professional Services n-lawOS Litigation & Disputes [regulated] Operating Domains: - Case matters and pleadings - Court deadlines and the litigation timetable - Disclosure / e-discovery document sets - Witness statements and evidence bundles - Counsel and expert instructions - Settlement and offer tracking - Costs budgets and recoverability Vocabulary -> Runtime: - Client -> Actor - Opposing party -> Actor - Instructed barrister -> Actor - Matter -> Object - Pleading -> Artefact - Disclosure bundle -> Artefact - Witness statement -> Artefact - Hearing date -> Event - Order received -> Event - Limitation expired -> State - Matter on hold -> State - Settle or proceed to trial -> Decision - Part 36 offer -> Decision - Litigation timetable -> Workflow - Judgment obtained -> Outcome - Costs recovered -> Outcome - Win rate by matter type -> Learning Corporate / M&A [regulated] Operating Domains: - Deal matters and transaction structure - Due-diligence data rooms and findings - Transaction document suites (SPA, disclosure letter) - Conditions precedent and the completion checklist - Signing and completion logistics - Warranties, indemnities and disclosure - Post-completion filings (Companies House, Stamp Duty) Vocabulary -> Runtime: - Buyer / seller -> Actor - Deal lead partner -> Actor - Deal (transaction) -> Object - Data room -> Object - Share purchase agreement -> Artefact - Disclosure letter -> Artefact - DD red-flag report -> Artefact - Signing -> Event - Completion -> Event - Conditions precedent satisfied -> State - Subject to contract -> State - Proceed / walk away -> Decision - Price-adjustment call -> Decision - Completion checklist -> Workflow - Deal closed -> Outcome - Time-to-completion -> Learning Conveyancing & Real Estate [regulated] Operating Domains: - Property files (sale/purchase/remortgage) - Title searches and Land Registry priority - Property enquiries and replies - The conveyancing chain - Client and completion monies (client account) - Exchange and completion dates - SDLT and registration Vocabulary -> Runtime: - Buyer / seller client -> Actor - Conveyancer -> Actor - Property file -> Object - Title deed -> Object - Local search result -> Artefact - Contract pack -> Artefact - Exchange of contracts -> Event - Completion day -> Event - Awaiting mortgage offer -> State - Chain broken -> State - Ready to exchange -> Decision - Release completion funds -> Decision - Completion workflow -> Workflow - Keys handed over -> Outcome - Title registered -> Outcome - Avg days exchange-to-completion -> Learning Private Client (Wills, Probate & Trusts) [regulated] Operating Domains: - Will instructions and drafting - Estate administration matters - Lasting Powers of Attorney - Trust deeds and trustee duties - Inheritance Tax planning and accounts - Estate assets and liabilities register - Distributions to beneficiaries Vocabulary -> Runtime: - Testator / settlor -> Actor - Executor -> Actor - Beneficiary -> Actor - Will -> Artefact - Estate -> Object - Grant of probate -> Artefact - Trust -> Object - Date of death -> Event - Grant issued -> Event - Estate in administration -> State - IHT due / not due -> Decision - Deed of variation -> Decision - Administration workflow -> Workflow - Estate distributed -> Outcome - Final estate accounts -> Artefact - Avg estate admin duration -> Learning Employment Law [regulated] Operating Domains: - Advisory matters and retainers - Tribunal claims and ET3 responses - Settlement agreements - Disciplinary and grievance processes - TUPE transfers and redundancy programmes - Contracts and policy drafting - ACAS early conciliation Vocabulary -> Runtime: - Employer client -> Actor - Claimant employee -> Actor - Tribunal claim -> Object - ET1 / ET3 -> Artefact - Settlement agreement -> Artefact - ACAS conciliation started -> Event - Tribunal listing -> Event - Claim defended -> State - Out of time -> State - Settle vs defend -> Decision - Without-prejudice offer -> Decision - Grievance process -> Workflow - Compromise reached -> Outcome - Claim dismissed -> Outcome - Settlement vs award gap -> Learning Intellectual Property [regulated] Operating Domains: - Patent and trademark portfolios - Filing and prosecution actions - Renewal and annuity diary - Oppositions and disputes - Licensing and assignment agreements - Freedom-to-operate / clearance searches - Infringement enforcement Vocabulary -> Runtime: - Rights holder -> Actor - Patent attorney -> Actor - IP portfolio -> Object - Trademark application -> Object - Office action -> Artefact - Licence agreement -> Artefact - Filing date -> Event - Renewal due -> Event - Registered / pending -> State - Lapsed -> State - File / abandon -> Decision - Oppose registration -> Decision - Prosecution workflow -> Workflow - Rights granted -> Outcome - Renewal compliance rate -> Learning n-taxOS Personal Tax (Self-Assessment) [regulated] Operating Domains: - Client self-assessment returns - Income and gains schedules - Filing and payment-on-account deadlines - Allowances, reliefs and elections - HMRC correspondence and enquiries - Capital gains computations - Payments on account tracking Vocabulary -> Runtime: - Taxpayer client -> Actor - Tax adviser -> Actor - Tax return -> Object - Tax computation -> Artefact - Income schedule -> Artefact - Return submitted to HMRC -> Event - 31 January deadline -> Event - Awaiting client records -> State - Filed / overdue -> State - Claim a relief -> Decision - Disclose or not -> Decision - Return preparation workflow -> Workflow - Tax liability calculated -> Outcome - Refund secured -> Outcome - On-time filing rate -> Learning Corporation Tax [regulated] Operating Domains: - Company CT600 returns and computations - Tax-adjusted profit and add-backs - Capital allowances pools - Group relief and loss claims - R&D and other relief claims - iXBRL tagging and submission - Quarterly instalment payments Vocabulary -> Runtime: - Company client -> Actor - Corporate tax manager -> Actor - CT600 return -> Object - Tax computation -> Artefact - Capital allowances claim -> Artefact - Accounting period end -> Event - Filing deadline (12 months) -> Event - Draft computation -> State - Filed with HMRC -> State - Surrender group relief -> Decision - Carry back / forward losses -> Decision - CT compliance workflow -> Workflow - Tax charge agreed -> Outcome - Relief claimed -> Outcome - Effective tax rate trend -> Learning VAT & Indirect Tax [regulated] Operating Domains: - VAT registrations and schemes - Periodic VAT returns (MTD) - Input/output VAT reconciliation - Partial exemption and special methods - Cross-border and place-of-supply rules - VAT inspections and assessments - Error correction disclosures Vocabulary -> Runtime: - Registered business -> Actor - VAT specialist -> Actor - VAT return -> Object - VAT account -> Object - MTD submission -> Artefact - Return period end -> Event - Payment deadline -> Event - Repayment position -> State - Under inspection -> State - Choose a VAT scheme -> Decision - Voluntary disclosure -> Decision - Quarterly VAT cycle -> Workflow - Return accepted -> Outcome - Assessment resolved -> Outcome - Reclaim accuracy rate -> Learning R&D and Tax Incentives [regulated] Operating Domains: - R&D claim projects - Qualifying expenditure capture - Technical narrative and competent-professional input - Additional information form (AIF) - Claim notification deadlines - HMRC compliance checks - Patent Box and creative-industry reliefs Vocabulary -> Runtime: - Claimant company -> Actor - Competent professional -> Actor - R&D claim -> Object - Qualifying expenditure -> Object - Technical narrative -> Artefact - Additional information form -> Artefact - Claim notification window -> Event - Submitted to HMRC -> Event - Under enquiry -> State - Claim approved -> State - Scheme eligibility (merged/ERIS) -> Decision - Include / exclude a cost -> Decision - Claim build workflow -> Workflow - Credit received -> Outcome - Claim acceptance rate -> Learning International & Transfer Pricing [regulated] Operating Domains: - Cross-border entity structures - Transfer-pricing policies and benchmarking - Permanent-establishment risk - Double-tax treaty positions - Country-by-country and Pillar Two reporting - Local file / master file documentation - Withholding tax management Vocabulary -> Runtime: - Multinational group -> Actor - Group tax director -> Actor - Intercompany transaction -> Object - TP policy -> Object - Local file -> Artefact - Benchmarking study -> Artefact - Year-end true-up -> Event - CbCR filing date -> Event - Arm's-length / at-risk -> State - PE exposure -> State - Set the arm's-length price -> Decision - Treaty relief claim -> Decision - TP documentation cycle -> Workflow - Position defended -> Outcome - Effective group rate -> Learning Tax Investigations & Disputes [regulated] Operating Domains: - HMRC enquiry and investigation cases - Disclosure facilities (WDF, CDF/COP9) - Information notices and deadlines - Settlement and penalty negotiations - Voluntary disclosures - Alternative dispute resolution - Tribunal appeals Vocabulary -> Runtime: - Taxpayer under enquiry -> Actor - HMRC inspector -> Actor - Enquiry case -> Object - Disclosure report -> Artefact - Information notice -> Artefact - Enquiry opened -> Event - Closure notice -> Event - Under investigation -> State - Settled -> State - Disclose vs contest -> Decision - Accept the penalty -> Decision - Disclosure workflow -> Workflow - Liability agreed -> Outcome - Penalty mitigated -> Outcome - Avg penalty reduction -> Learning n-accOS Year-End Accounts & Compliance [regulated] Operating Domains: - Client year-end jobs - Trial balance and adjustments - Statutory accounts preparation - Companies House filing - Disclosure checklists (FRS 102/105) - Accounts approval and signing - Confirmation statements Vocabulary -> Runtime: - Client business -> Actor - Accounts preparer -> Actor - Year-end job -> Object - Trial balance -> Object - Statutory accounts -> Artefact - Adjustment journal -> Artefact - Year-end date -> Event - Accounts filing deadline -> Event - Awaiting records -> State - Approved for filing -> State - Choose accounting basis -> Decision - Going-concern judgement -> Decision - Accounts production workflow -> Workflow - Accounts filed -> Outcome - Job turnaround time -> Learning Bookkeeping & Management Accounts Operating Domains: - Transaction posting and coding - Bank reconciliations - Accounts payable / receivable - Month-end close - Management reporting packs - Cashflow and KPI dashboards - Nominal ledger maintenance Vocabulary -> Runtime: - Client business -> Actor - Bookkeeper -> Actor - Transaction -> Object - Nominal ledger -> Object - Management accounts pack -> Artefact - Bank reconciliation -> Artefact - Month-end close -> Event - Statement imported -> Event - Unreconciled -> State - Books closed -> State - Code a transaction -> Decision - Accrue or defer -> Decision - Monthly close workflow -> Workflow - Reconciled ledger -> Outcome - Days-to-close -> Learning Payroll & Pensions [regulated] Operating Domains: - Employee payroll runs - PAYE / NIC calculations - RTI submissions to HMRC - Auto-enrolment pension contributions - Statutory pay (SSP/SMP) - Year-end P60s and P11Ds - Payslip and BACS processing Vocabulary -> Runtime: - Employer client -> Actor - Payroll administrator -> Actor - Pay run -> Object - Employee record -> Object - Payslip -> Artefact - FPS / RTI submission -> Artefact - Pay date -> Event - RTI submitted -> Event - Pending approval -> State - Run finalised -> State - Apply a deduction -> Decision - Re-enrol / opt-out -> Decision - Payroll cycle -> Workflow - Employees paid -> Outcome - RTI on-time rate -> Learning Company Secretarial [regulated] Operating Domains: - Statutory registers and records - Companies House filings (CS01, AP01) - Board and shareholder resolutions - Share allotments and transfers - PSC register maintenance - Registered office and director changes - Annual confirmation statements Vocabulary -> Runtime: - Company -> Actor - Company secretary -> Actor - Statutory register -> Object - Share capital -> Object - Board resolution -> Artefact - Confirmation statement -> Artefact - Filing made -> Event - Confirmation date -> Event - Up to date -> State - Overdue filing -> State - Allot or transfer shares -> Decision - Pass a resolution -> Decision - Filing calendar workflow -> Workflow - Register updated -> Outcome - Filing compliance score -> Learning Outsourced Finance / Virtual CFO Operating Domains: - Client finance functions - Budgets and forecasts - Cashflow management - Board reporting packs - Funding and fundraising support - KPI scorecards - Scenario and what-if modelling Vocabulary -> Runtime: - Client business owner -> Actor - Fractional CFO -> Actor - Budget -> Object - Cashflow forecast -> Object - Board pack -> Artefact - Three-way model -> Artefact - Board meeting -> Event - Forecast refreshed -> Event - On budget -> State - Cash runway critical -> State - Approve spend -> Decision - Raise / cut burn -> Decision - Reporting cycle -> Workflow - Funding secured -> Outcome - Forecast accuracy -> Learning Insolvency & Restructuring [regulated] Operating Domains: - Insolvency cases (CVL, administration, IVA) - Statement of affairs - Creditor claims and meetings - Asset realisations - Statutory notices and reports - Distributions and dividends to creditors - Director conduct reporting Vocabulary -> Runtime: - Insolvent company / debtor -> Actor - Insolvency practitioner -> Actor - Creditor -> Actor - Insolvency case -> Object - Statement of affairs -> Artefact - Proof of debt -> Artefact - Appointment date -> Event - Creditors' meeting -> Event - In administration -> State - Case closed -> State - Realise an asset -> Decision - Trade on or cease -> Decision - Realisation workflow -> Workflow - Dividend paid to creditors -> Outcome - Pence-in-the-pound return -> Learning n-auditOS Statutory External Audit [regulated] Operating Domains: - Audit engagements and files - Risk assessment and materiality - Audit programmes by assertion - Test of controls and substantive testing - Audit evidence and working papers - Review and partner sign-off - Audit opinion and report Vocabulary -> Runtime: - Audited entity -> Actor - Engagement partner -> Actor - Audit engagement -> Object - Audit file -> Object - Working paper -> Artefact - Audit report -> Artefact - Planning meeting -> Event - Sign-off -> Event - Fieldwork in progress -> State - Cleared for review -> State - Assess materiality -> Decision - Modify the opinion -> Decision - Audit methodology workflow -> Workflow - Opinion issued -> Outcome - Realisation vs budget -> Learning Internal Audit [regulated] Operating Domains: - Annual audit plan and universe - Audit reviews and fieldwork - Control testing - Findings and risk ratings - Management action plans - Follow-up and remediation tracking - Audit committee reporting Vocabulary -> Runtime: - Auditee / business owner -> Actor - Internal auditor -> Actor - Audit universe -> Object - Audit review -> Object - Audit finding -> Artefact - Audit report to committee -> Artefact - Fieldwork start -> Event - Report issued -> Event - Open finding -> State - Remediated -> State - Rate the risk -> Decision - Accept the residual risk -> Decision - Audit cycle workflow -> Workflow - Control improvement delivered -> Outcome - Finding closure rate -> Learning Assurance & Agreed-Upon Procedures [regulated] Operating Domains: - Assurance engagements (ISAE 3000) - Grant and covenant certifications - Service-organisation reports (SOC/ISAE 3402) - Agreed-upon-procedures scopes - Evidence gathering - Conclusions and certificates - Restricted-use reporting Vocabulary -> Runtime: - Reporting entity -> Actor - Assurance practitioner -> Actor - Assurance engagement -> Object - Subject matter -> Object - Assurance report -> Artefact - Procedures schedule -> Artefact - Scope agreed -> Event - Conclusion reached -> Event - Evidence outstanding -> State - Concluded -> State - Reasonable vs limited assurance -> Decision - Qualify the conclusion -> Decision - Engagement workflow -> Workflow - Certificate issued -> Outcome - Engagement margin -> Learning Forensic Audit & Fraud Investigation [regulated] Operating Domains: - Investigation cases - Evidence preservation and chain of custody - Forensic data analysis - Interviews and statements - Loss quantification - Expert reports - Litigation support Vocabulary -> Runtime: - Instructing party -> Actor - Forensic accountant -> Actor - Investigation case -> Object - Evidence item -> Object - Forensic report -> Artefact - Expert witness statement -> Artefact - Evidence seized -> Event - Report served -> Event - Under investigation -> State - Findings substantiated -> State - Quantify the loss -> Decision - Refer to authorities -> Decision - Investigation workflow -> Workflow - Recovery achieved -> Outcome - Loss recovery rate -> Learning Quality & Engagement Review [regulated] Operating Domains: - Engagement quality reviews (EQR) - Hot and cold file reviews - Independence and ethics monitoring - Root-cause analysis of findings - Methodology compliance - Regulatory inspection readiness - Remediation actions Vocabulary -> Runtime: - Engagement team -> Actor - Quality reviewer -> Actor - Reviewed engagement -> Object - Quality finding -> Object - EQR memo -> Artefact - Root-cause report -> Artefact - Review completed -> Event - Inspection visit -> Event - Finding open -> State - Cleared -> State - Clear or hold sign-off -> Decision - Mandate remediation -> Decision - Review workflow -> Workflow - File grade achieved -> Outcome - Clean-file rate -> Learning n-compOS AML / Financial Crime [regulated] Operating Domains: - Customer due diligence and KYC - Risk-rating and EDD cases - Transaction monitoring alerts - Sanctions and PEP screening - Suspicious activity reports - Source-of-funds verification - Periodic review cycles Vocabulary -> Runtime: - Customer -> Actor - MLRO -> Actor - Customer risk profile -> Object - Monitoring alert -> Object - CDD record -> Artefact - Suspicious activity report -> Artefact - Alert triggered -> Event - Onboarding completed -> Event - High-risk flagged -> State - Account frozen -> State - Clear or escalate the alert -> Decision - File a SAR -> Decision - Screening workflow -> Workflow - Customer onboarded -> Outcome - False-positive rate -> Learning Regulatory Compliance (Conduct) [regulated] Operating Domains: - Regulatory obligations register - Controls and attestations - Conduct rules and SM&CR responsibilities - Regulatory change horizon-scanning - Approvals and authorisations - Regulatory returns (RegData) - Conduct breach handling Vocabulary -> Runtime: - Regulated firm -> Actor - Compliance officer -> Actor - Obligation -> Object - Control -> Object - Attestation -> Artefact - Regulatory return -> Artefact - Rule change published -> Event - Return due -> Event - Compliant -> State - In breach -> State - Self-report to regulator -> Decision - Accept or remediate gap -> Decision - Attestation cycle -> Workflow - Return submitted -> Outcome - Control-coverage score -> Learning Data Protection & Privacy [regulated] Operating Domains: - Records of processing activities (RoPA) - Data subject access requests - Data protection impact assessments - Consent and lawful-basis register - Personal-data breach handling - Third-party / processor agreements - Retention and deletion schedules Vocabulary -> Runtime: - Data subject -> Actor - Data protection officer -> Actor - Processing activity -> Object - DSAR case -> Object - DPIA -> Artefact - Breach report -> Artefact - Breach detected -> Event - DSAR received -> Event - Within 72 hours -> State - Reportable to ICO -> State - Notify the ICO -> Decision - Disclose or redact -> Decision - DSAR fulfilment workflow -> Workflow - DSAR fulfilled on time -> Outcome - On-time DSAR rate -> Learning Health, Safety & Environmental [regulated] Operating Domains: - Risk assessments and method statements - Incident and near-miss reporting - Safety inspections and audits - Permits, licences and certificates - Corrective and preventive actions - Training and competency records - Environmental monitoring and ESG Vocabulary -> Runtime: - Worker / site team -> Actor - HSE manager -> Actor - Risk assessment -> Object - Incident record -> Object - Method statement -> Artefact - RIDDOR report -> Artefact - Incident occurred -> Event - Inspection due -> Event - Action open -> State - Site shut down -> State - Report under RIDDOR -> Decision - Stop the work -> Decision - CAPA workflow -> Workflow - Hazard closed out -> Outcome - Lost-time injury rate -> Learning ESG & Sustainability Reporting [regulated] Operating Domains: - Emissions and carbon inventory - ESG metrics and KPIs - Framework-aligned disclosures (TCFD/ISSB/CSRD) - Supply-chain and modern-slavery diligence - Assurance readiness - Targets and net-zero pathways - Stakeholder and investor reporting Vocabulary -> Runtime: - Reporting organisation -> Actor - Sustainability lead -> Actor - Emissions inventory -> Object - ESG metric -> Object - Sustainability report -> Artefact - Net-zero target -> Artefact - Reporting period close -> Event - Disclosure published -> Event - Data collection open -> State - Assurance-ready -> State - Set a reduction target -> Decision - Disclose Scope 3 or not -> Decision - Reporting cycle -> Workflow - Disclosure filed -> Outcome - Emissions trajectory -> Learning Governance, Risk & Internal Controls [regulated] Operating Domains: - Enterprise risk register - Policy library and lifecycle - Internal control framework - Board and committee governance - Third-party / supplier risk - Issue and exception management - Assurance mapping (three lines) Vocabulary -> Runtime: - Risk owner -> Actor - Risk & governance lead -> Actor - Risk -> Object - Policy -> Object - Control matrix -> Artefact - Board report -> Artefact - Risk crystallised -> Event - Policy review due -> Event - Within appetite -> State - Out of appetite -> State - Accept, mitigate or transfer -> Decision - Escalate to the board -> Decision - Risk review workflow -> Workflow - Risk brought in appetite -> Outcome - Residual-risk trend -> Learning n-consultOS Management & Strategy Consulting Operating Domains: - Engagements and statements of work - Hypotheses and analysis workstreams - Deliverables and decks - Steering committee governance - Resourcing and utilisation - Benefits case and value tracking - Stakeholder management Vocabulary -> Runtime: - Client sponsor -> Actor - Engagement manager -> Actor - Engagement -> Object - Workstream -> Object - Statement of work -> Artefact - Deliverable / final report -> Artefact - Kick-off -> Event - Steering committee -> Event - In delivery -> State - On hold / descoped -> State - Recommend an option -> Decision - Go / no-go gate -> Decision - Engagement lifecycle -> Workflow - Benefits realised -> Outcome - Consultant utilisation -> Learning IT & Technology Consulting Operating Domains: - Solution design and architecture - Implementation projects and sprints - Requirements and backlog - Integration and data migration - Testing and cutover - Change and adoption - Go-live and hypercare Vocabulary -> Runtime: - Client product owner -> Actor - Solution architect -> Actor - Implementation project -> Object - Requirement / user story -> Object - Solution design doc -> Artefact - Test report -> Artefact - Sprint review -> Event - Go-live -> Event - In build -> State - In hypercare -> State - Build vs buy -> Decision - Approve the cutover -> Decision - Delivery lifecycle -> Workflow - System live in production -> Outcome - Velocity / defect trend -> Learning HR & People Consulting [regulated] Operating Domains: - Organisation design and operating models - Reward and benchmarking - Talent and capability programmes - Change management and culture - Employee engagement and listening - Workforce planning - Policy and process redesign Vocabulary -> Runtime: - Client HR sponsor -> Actor - People consultant -> Actor - Operating model -> Object - Role / job architecture -> Object - Org design blueprint -> Artefact - Reward benchmark report -> Artefact - Consultation launched -> Event - Go-live of new structure -> Event - In consultation -> State - Embedded -> State - Pay-banding decision -> Decision - Retain or redeploy -> Decision - Change programme workflow -> Workflow - Adoption achieved -> Outcome - Engagement-score shift -> Learning Financial & Transaction Advisory [regulated] Operating Domains: - Financial and commercial due diligence - Valuations and modelling - Deal advisory mandates - Working-capital and synergy analysis - Quality-of-earnings reviews - Restructuring options - Reporting accountant work Vocabulary -> Runtime: - Deal client / acquirer -> Actor - Transaction adviser -> Actor - Advisory mandate -> Object - Financial model -> Object - Due-diligence report -> Artefact - Quality-of-earnings report -> Artefact - Management presentation -> Event - Report delivered -> Event - In diligence -> State - Deal aborted -> State - Flag a deal-breaker -> Decision - Adjust the valuation -> Decision - Diligence workflow -> Workflow - Deal supported to close -> Outcome - Mandate win rate -> Learning Marketing, Brand & CX Consulting Operating Domains: - Brand and positioning strategy - Customer journeys and CX maps - Campaign and channel plans - Market research and insight - Creative deliverables - Performance measurement - Go-to-market roadmaps Vocabulary -> Runtime: - Client marketing lead -> Actor - Brand strategist -> Actor - Brand strategy -> Object - Customer journey -> Object - Brand playbook -> Artefact - Campaign plan -> Artefact - Campaign launch -> Event - Research readout -> Event - In flight -> State - Live in market -> State - Choose the positioning -> Decision - Channel-mix allocation -> Decision - GTM delivery workflow -> Workflow - Pipeline impact delivered -> Outcome - ROAS / conversion lift -> Learning Engineering & Architecture (Built Environment) Consulting [regulated] Operating Domains: - Project commissions and stages (RIBA) - Designs, drawings and models (BIM) - Site surveys and inspections - Specifications and schedules - Approvals and building control - Variations and instructions - Snagging and handover Vocabulary -> Runtime: - Client / developer -> Actor - Project engineer / architect -> Actor - Project commission -> Object - Design / drawing -> Object - Specification -> Artefact - Inspection report -> Artefact - Design freeze -> Event - Practical completion -> Event - At design stage -> State - On site -> State - Approve a variation -> Decision - Sign off building control -> Decision - RIBA stage workflow -> Workflow - Project handed over -> Outcome - On-time / on-budget rate -> Learning Financial Services n-insOS P&C Underwriting [regulated] Operating Domains: - Submission triage and risk appetite screening - Exposure and peril rating - Reinsurance treaty attachment - Binder issuance and policy bind - Endorsements and mid-term adjustments - Renewal pricing and retention - Facultative placement Vocabulary -> Runtime: - Submission -> Object - Insured -> Actor - Underwriter -> Actor - Peril -> Object - Quote issued -> Event - Bound -> State - In-force -> State - Decline or accept risk -> Decision - Rating run -> Workflow - Binder -> Artefact - Policy schedule -> Artefact - Loss ratio -> Outcome - Endorsement -> Event - Renewal retention rate -> Learning Claims Management [regulated] Operating Domains: - First notice of loss intake - Coverage verification and reserving - Adjuster assignment and field inspection - Liability and damage assessment - Subrogation and recovery - Fraud referral and SIU - Settlement and payout Vocabulary -> Runtime: - Claim -> Object - Claimant -> Actor - Adjuster -> Actor - First notice of loss -> Event - Reserve set -> State - Coverage decision -> Decision - Adjudicate claim -> Workflow - Loss adjuster report -> Artefact - Subrogation recovery -> Event - Closed-paid -> State - Settlement amount -> Outcome - Denied -> State - SIU fraud flag -> Decision - Average cost per claim -> Learning Life & Annuities [regulated] Operating Domains: - Application and medical underwriting - Mortality and morbidity rating - Policy issuance and free-look - Premium billing and lapse management - Cash value and surrender handling - Beneficiary and death claim processing - Annuitization and income payout Vocabulary -> Runtime: - Application -> Object - Policyholder -> Actor - Underwriting class assigned -> Decision - Medical exam ordered -> Event - Lapsed -> State - Premium paid -> Event - Cash value -> Object - Surrender request -> Event - Death claim -> Object - Beneficiary -> Actor - Issue policy -> Workflow - Illustration -> Artefact - Death benefit paid -> Outcome - Persistency rate -> Learning Specialty & Commercial Lines [regulated] Operating Domains: - Risk surveying and engineering reports - Layered and excess tower construction - Manuscript wording and clause negotiation - Aggregate exposure modelling (cat) - Captive and self-insured programmes - Audit and exposure true-up - Broker placement and slip signing Vocabulary -> Runtime: - Risk -> Object - Broker -> Actor - Slip -> Artefact - Layer attached -> Event - Subscribed -> State - Set line size -> Decision - Build excess tower -> Workflow - Manuscript wording -> Artefact - Aggregate exposure -> Object - Premium audit -> Event - Probable maximum loss -> Outcome - Cat model output -> Learning - Bound line -> State - Surveyor -> Actor Health & Benefits Administration [regulated] Operating Domains: - Group enrolment and eligibility - Plan design and network tiering - Claims adjudication against benefit rules - Pre-authorisation and utilisation review - Provider network and credentialing - Member appeals and grievances - Premium and stop-loss reconciliation Vocabulary -> Runtime: - Member -> Actor - Benefit plan -> Object - Enrolment -> Event - Eligible -> State - Pre-authorisation decision -> Decision - Adjudicate against plan -> Workflow - Explanation of benefits -> Artefact - Provider -> Actor - Claim paid to provider -> Event - Appeal filed -> Event - Denied for coverage -> State - Out-of-pocket spend -> Outcome - Medical loss ratio -> Learning - Network adequacy -> Outcome Reinsurance [regulated] Operating Domains: - Treaty negotiation and renewal - Cession and bordereau processing - Loss recovery and claims collection - Retrocession placement - Catastrophe bond and ILS structuring - Technical accounting and settlement - Capital and solvency modelling Vocabulary -> Runtime: - Treaty -> Object - Cedant -> Actor - Reinsurer -> Actor - Cession -> Event - Bordereau -> Artefact - Attachment point reached -> State - Accept the cession -> Decision - Place retrocession -> Workflow - Recoverable -> Object - Settlement statement -> Artefact - Loss recovered -> Outcome - Cat bond trigger -> Event - Combined ratio -> Learning - In-treaty -> State n-bankOS Retail Deposit Accounts [regulated] Operating Domains: - Account opening and KYC onboarding - Ledger posting and balance maintenance - Overdraft and fee management - Holds, freezes and disputes - Statement generation and reconciliation - Dormancy and account closure - Joint and authorised-user management Vocabulary -> Runtime: - Account -> Object - Accountholder -> Actor - Deposit posted -> Event - Available balance -> State - Hold placed -> Event - Overdraft decision -> Decision - Open account -> Workflow - Statement -> Artefact - Dormant -> State - Closed -> State - Interest accrued -> Outcome - Dispute raised -> Event - Average balance trend -> Learning - Beneficial owner -> Actor Commercial & Business Banking [regulated] Operating Domains: - Business onboarding and entity verification - Cash management and sweep accounts - Lockbox and receivables posting - Letters of credit and trade finance - Merchant services setup - Relationship and limit management - Multi-entity hierarchy and pooling Vocabulary -> Runtime: - Business account -> Object - Relationship manager -> Actor - Signatory -> Actor - Sweep executed -> Event - Letter of credit -> Artefact - Approve credit line -> Decision - Onboard entity -> Workflow - Active relationship -> State - Lockbox deposit -> Event - Cash position -> State - Facility utilised -> Outcome - Mandate -> Artefact - Deposit beta -> Learning - Counterparty -> Actor Branch & Teller Operations [regulated] Operating Domains: - Cash drawer and vault management - Teller transactions and posting - Cheque processing and clearing - Currency exchange at counter - Cash ordering and replenishment - End-of-day balancing - Customer in-branch servicing Vocabulary -> Runtime: - Cash drawer -> Object - Teller -> Actor - Cash withdrawal -> Event - Cheque deposited -> Event - Drawer balanced -> State - Override approval -> Decision - End-of-day balancing -> Workflow - Vault -> Object - Teller receipt -> Artefact - Out of balance -> State - Cash order placed -> Event - Till variance -> Outcome - Branch customer -> Actor - Average transaction time -> Learning Treasury & Liquidity [regulated] Operating Domains: - Cash position forecasting - Funding and money-market placement - FX position management - Interest-rate gap and ALM - Liquidity coverage compliance - Intraday liquidity monitoring - Internal funds-transfer pricing Vocabulary -> Runtime: - Position -> Object - Treasurer -> Actor - Funding placed -> Event - Cash forecast -> Artefact - Liquidity breach -> State - Set funding strategy -> Decision - Run ALM cycle -> Workflow - Counterparty limit -> Object - Within appetite -> State - LCR ratio -> Outcome - Rate gap report -> Artefact - Intraday liquidity used -> Outcome - Net interest margin -> Learning - Maturity ladder -> Object Financial Crime & AML [regulated] Operating Domains: - Customer due diligence and screening - Transaction monitoring and alerting - Sanctions and PEP screening - Case investigation and SAR filing - Enhanced due diligence reviews - Watchlist and fuzzy-match tuning - Regulatory reporting and audit trail Vocabulary -> Runtime: - Alert -> Object - Investigator -> Actor - Subject -> Actor - Alert triggered -> Event - Under investigation -> State - File a SAR -> Decision - Run EDD review -> Workflow - Suspicious activity report -> Artefact - Sanctions hit -> Event - Cleared as false positive -> State - Risk rating assigned -> Outcome - Watchlist match -> Event - False-positive rate -> Learning - Customer risk profile -> Object Card Issuing & Servicing [regulated] Operating Domains: - Card issuance and activation - Authorisation and limit control - Statement and minimum-payment cycle - Chargeback and dispute handling - Rewards and interchange accounting - Fraud blocking and reissuance - Collections handoff on delinquency Vocabulary -> Runtime: - Card -> Object - Cardholder -> Actor - Authorisation -> Event - Active -> State - Approve or decline auth -> Decision - Run billing cycle -> Workflow - Chargeback raised -> Event - Card statement -> Artefact - Blocked -> State - Interchange earned -> Outcome - Reissued -> Event - Delinquent -> State - Authorisation approval rate -> Learning - Merchant -> Actor n-finOS Wealth Management & Advice [regulated] Operating Domains: - Client onboarding and risk profiling - Goals-based financial planning - Suitability and recommendation - Portfolio construction and allocation - Periodic review and rebalancing - Performance and fee reporting - Household and account aggregation Vocabulary -> Runtime: - Client -> Actor - Adviser -> Actor - Portfolio -> Object - Risk profile set -> State - Suitability decision -> Decision - Recommendation issued -> Event - Run financial plan -> Workflow - Investment policy statement -> Artefact - Rebalanced -> State - Drifted from target -> State - Goal funded -> Outcome - Suitability report -> Artefact - Time-weighted return -> Learning - Held-away asset -> Object Asset Management Operations [regulated] Operating Domains: - Mandate and model maintenance - Order generation and rebalancing - Cash and corporate-actions handling - Compliance pre-trade checks - Performance attribution - Client reporting packs - Benchmark and index management Vocabulary -> Runtime: - Mandate -> Object - Portfolio manager -> Actor - Model portfolio -> Object - Rebalance triggered -> Event - Pre-trade breach -> State - Approve order list -> Decision - Generate orders -> Workflow - Corporate action -> Event - In-line with model -> State - Attribution report -> Artefact - Active return -> Outcome - Tracking error -> Learning - Benchmark -> Object - Compliance officer -> Actor Fund Administration & Accounting [regulated] Operating Domains: - Trade capture and reconciliation - NAV calculation and striking - Pricing and fair-value review - Expense and fee accrual - Investor subscriptions and redemptions - Income and distribution processing - Financial-statement preparation Vocabulary -> Runtime: - Fund -> Object - Fund accountant -> Actor - Investor -> Actor - Trade captured -> Event - NAV struck -> State - Approve the NAV -> Decision - Run NAV cycle -> Workflow - Subscription received -> Event - Redemption -> Event - NAV pack -> Artefact - Reconciled -> State - Expense ratio -> Outcome - Pricing exception -> Object - NAV accuracy rate -> Learning Private Markets & Alternatives [regulated] Operating Domains: - Deal pipeline and sourcing - Due diligence and committee approval - Capital calls and drawdowns - Valuation and mark policy - Distributions and waterfall - LP reporting and capital accounts - Fund-of-funds commitment tracking Vocabulary -> Runtime: - Deal -> Object - General partner -> Actor - Limited partner -> Actor - Capital called -> Event - Committed -> State - Investment committee approval -> Decision - Run capital call -> Workflow - Drawdown notice -> Artefact - Distribution paid -> Event - Realised -> State - Net IRR -> Outcome - Carried interest -> Outcome - Capital account statement -> Artefact - DPI multiple -> Learning Custody & Asset Servicing [regulated] Operating Domains: - Safekeeping and position ledger - Settlement and trade confirmation - Corporate actions election - Proxy voting and entitlements - Income collection and tax reclaim - Reconciliation to depositories - Asset transfer and re-registration Vocabulary -> Runtime: - Holding -> Object - Custodian -> Actor - Beneficial owner -> Actor - Settlement instruction -> Event - Settled -> State - Elect on corporate action -> Decision - Process entitlement -> Workflow - Proxy ballot -> Artefact - Failed trade -> State - Tax reclaim filed -> Event - Income collected -> Outcome - Safekeeping statement -> Artefact - Settlement fail rate -> Learning - Depository -> Actor Robo-Advice & Digital Wealth [regulated] Operating Domains: - Automated risk questionnaire - Algorithmic portfolio assignment - Auto-rebalancing and drift control - Tax-loss harvesting - Fractional and round-up investing - Goal tracking and projections - Funding and recurring deposits Vocabulary -> Runtime: - Goal -> Object - Investor -> Actor - Risk score computed -> State - Auto-assign portfolio -> Decision - Deposit funded -> Event - Run auto-rebalance -> Workflow - Drift threshold hit -> Event - Harvested loss -> Outcome - On track -> State - Off track -> State - Projection chart -> Artefact - Fractional share -> Object - Goal-completion likelihood -> Learning - Recurring deposit set -> Event n-mortOS Mortgage Origination [regulated] Operating Domains: - Application intake and pre-qualification - Document collection and income verification - Credit and affordability assessment - Property valuation ordering - Underwriting and conditioning - Rate lock and disclosure - Clear-to-close and funding Vocabulary -> Runtime: - Loan application -> Object - Borrower -> Actor - Loan officer -> Actor - Application submitted -> Event - Conditionally approved -> State - Underwriting decision -> Decision - Run underwriting -> Workflow - Loan estimate -> Artefact - Rate locked -> Event - Clear-to-close -> State - Loan-to-value -> Outcome - Funded -> State - Pull-through rate -> Learning - Appraisal -> Artefact Loan Servicing [regulated] Operating Domains: - Payment processing and posting - Escrow analysis and disbursement - Statement and payoff handling - Insurance and tax tracking - Modification and assumption requests - Investor remittance and reporting - Customer servicing and inquiries Vocabulary -> Runtime: - Loan -> Object - Servicer -> Actor - Payment posted -> Event - Current -> State - Escrow account -> Object - Approve modification -> Decision - Run escrow analysis -> Workflow - Payoff statement -> Artefact - Escrow shortage -> State - Investor remittance -> Event - Principal balance -> Outcome - Paid off -> State - Prepayment speed -> Learning - Mortgagor -> Actor Default & Loss Mitigation [regulated] Operating Domains: - Delinquency tracking and outreach - Forbearance and repayment plans - Loan modification underwriting - Short sale and deed-in-lieu - Foreclosure referral and timeline - Bankruptcy handling - REO and property disposition Vocabulary -> Runtime: - Delinquent loan -> Object - Loss-mitigation specialist -> Actor - Missed payment -> Event - In default -> State - Workout decision -> Decision - Run loss-mit review -> Workflow - Forbearance agreement -> Artefact - Foreclosure referred -> Event - In foreclosure -> State - Reinstated -> State - Loss severity -> Outcome - REO inventory -> Object - Cure rate -> Learning - Trustee -> Actor Mortgage Brokerage [regulated] Operating Domains: - Client fact-find and sourcing - Lender product comparison - Decision-in-principle requests - Case packaging and submission - Affordability and protection advice - Pipeline and offer chasing - Procuration-fee reconciliation Vocabulary -> Runtime: - Case -> Object - Mortgage broker -> Actor - Applicant -> Actor - Decision in principle -> Event - Recommend a product -> Decision - Package the case -> Workflow - Submitted to lender -> State - Suitability letter -> Artefact - Offer issued -> Event - Sourcing result -> Object - Completed -> State - Procuration fee earned -> Outcome - Conversion rate -> Learning - Lender -> Actor Capital Markets & Securitisation [regulated] Operating Domains: - Loan pooling and eligibility - Best-efforts and mandatory commitments - Pipeline hedging (TBA) - Pool delivery and certification - MSR valuation and sale - Whole-loan trading - Investor reporting and surveillance Vocabulary -> Runtime: - Loan pool -> Object - Capital markets desk -> Actor - Investor -> Actor - Commitment taken -> Event - Hedge placed -> Event - Allocate to pool -> Decision - Deliver the pool -> Workflow - Pool certification -> Artefact - Delivered -> State - MSR -> Object - Gain on sale -> Outcome - Hedged -> State - Hedge effectiveness -> Learning - Trade confirmation -> Artefact n-tradeOS Order & Execution Management [regulated] Operating Domains: - Order entry and staging - Smart order routing - Algo strategy selection - Fill management and allocation - Best-execution monitoring - Slippage and TCA analysis - Cancel-replace and amends Vocabulary -> Runtime: - Order -> Object - Trader -> Actor - Order routed -> Event - Partially filled -> State - Choose algo strategy -> Decision - Work the order -> Workflow - Fill received -> Event - Filled -> State - Execution report -> Artefact - Slippage -> Outcome - Cancelled -> State - Venue -> Actor - Implementation shortfall -> Learning - Allocation -> Object Clearing & Settlement [regulated] Operating Domains: - Trade matching and affirmation - Novation to clearing house - Margin calculation and calls - Settlement instruction and netting - Fail management and buy-ins - Collateral substitution - Position and exposure reporting Vocabulary -> Runtime: - Trade -> Object - Clearing member -> Actor - Central counterparty -> Actor - Trade matched -> Event - Novated -> State - Meet the margin call -> Decision - Run settlement cycle -> Workflow - Margin call issued -> Event - Settled -> State - Settlement fail -> State - Variation margin -> Outcome - Margin statement -> Artefact - Fail rate -> Learning - Collateral -> Object Market Making & Liquidity [regulated] Operating Domains: - Quote generation and spread setting - Inventory and skew management - Hedging and delta neutrality - RFQ response and auto-quoting - Adverse-selection monitoring - Position limit control - P&L attribution by book Vocabulary -> Runtime: - Quote -> Object - Market maker -> Actor - Counterparty -> Actor - RFQ received -> Event - Quoted -> State - Set the spread -> Decision - Auto-quote stream -> Workflow - Inventory skewed -> State - Hedge executed -> Event - Realised spread -> Outcome - Position -> Object - Tear sheet -> Artefact - Fill ratio -> Learning - Flat -> State Derivatives & Structured Products [regulated] Operating Domains: - Trade structuring and pricing - Confirmation and ISDA documentation - Lifecycle events (resets, fixings) - Collateral and CSA management - Valuation and XVA - Exercise and expiry handling - Regulatory trade reporting Vocabulary -> Runtime: - Contract -> Object - Structurer -> Actor - Counterparty -> Actor - Trade booked -> Event - Live -> State - Exercise decision -> Decision - Process lifecycle event -> Workflow - Confirmation -> Artefact - Fixing applied -> Event - Expired -> State - Mark-to-market -> Outcome - CSA collateral -> Object - XVA charge -> Learning - Termsheet -> Artefact Trade Surveillance & Risk [regulated] Operating Domains: - Pre-trade limit checks - Real-time position and VaR monitoring - Market-abuse alerting - Best-execution surveillance - Communications surveillance - Stress testing and scenario runs - Breach escalation and case management Vocabulary -> Runtime: - Alert -> Object - Surveillance analyst -> Actor - Trader -> Actor - Limit breach -> Event - Under review -> State - Escalate the alert -> Decision - Run surveillance sweep -> Workflow - STOR report -> Artefact - Cleared -> State - Value-at-risk -> Outcome - Spoofing flagged -> Event - Stress scenario -> Object - Alert precision -> Learning - Risk limit -> Object n-paymentsOS Card Acquiring & Processing [regulated] Operating Domains: - Merchant onboarding and underwriting - Authorisation and capture - Clearing and scheme submission - Settlement and funding to merchant - Chargeback and representment - Interchange and scheme-fee accounting - Terminal and gateway management Vocabulary -> Runtime: - Transaction -> Object - Merchant -> Actor - Acquirer -> Actor - Authorisation -> Event - Captured -> State - Approve merchant -> Decision - Run settlement batch -> Workflow - Chargeback received -> Event - Settled to merchant -> State - Settlement report -> Artefact - Net settlement amount -> Outcome - Reversed -> State - Authorisation rate -> Learning - Card scheme -> Actor Account-to-Account & Bank Transfers [regulated] Operating Domains: - Payment initiation and validation - Rail selection (ACH/SEPA/Faster Payments) - Sanctions and limit screening - Submission and acknowledgement - Return and recall handling - Reconciliation against bank statements - Mandate and direct-debit management Vocabulary -> Runtime: - Payment -> Object - Payer -> Actor - Payee -> Actor - Payment initiated -> Event - Pending submission -> State - Select the rail -> Decision - Submit to rail -> Workflow - Payment returned -> Event - Settled -> State - Remittance advice -> Artefact - Funds delivered -> Outcome - Recalled -> State - Straight-through rate -> Learning - Direct-debit mandate -> Object Cross-Border & FX Payments [regulated] Operating Domains: - Beneficiary and corridor setup - FX rate quoting and locking - Correspondent routing - Compliance and travel-rule screening - Funding and pre-positioning - Tracking and SWIFT GPI status - Reconciliation and nostro management Vocabulary -> Runtime: - Cross-border payment -> Object - Sender -> Actor - Beneficiary -> Actor - Rate locked -> Event - In transit -> State - Choose routing path -> Decision - Route via correspondent -> Workflow - Payment credited -> Event - Delivered -> State - MT103 -> Artefact - FX margin earned -> Outcome - Returned for repair -> State - Corridor delivery time -> Learning - Nostro account -> Object Wallets & Stored Value [regulated] Operating Domains: - Wallet creation and KYC tiering - Top-up and load handling - Peer-to-peer transfers - Spend and merchant payment - Balance and ledger management - Withdrawal and cash-out - Dormancy and balance sweep Vocabulary -> Runtime: - Wallet -> Object - Wallet holder -> Actor - Top-up received -> Event - Active -> State - Approve cash-out -> Decision - Process P2P transfer -> Workflow - Transfer sent -> Event - Available balance -> State - Ledger entry -> Artefact - Frozen -> State - Float held -> Outcome - Withdrawal completed -> Event - Active-wallet rate -> Learning - Recipient -> Actor Reconciliation & Settlement Ops [regulated] Operating Domains: - Incoming-file ingestion and parsing - Matching across ledgers and rails - Exception and break investigation - Fee and interchange verification - Funding and payout scheduling - Nostro/vostro reconciliation - Settlement-cycle close and reporting Vocabulary -> Runtime: - Settlement file -> Object - Operations analyst -> Actor - Partner bank -> Actor - File ingested -> Event - Matched -> State - Resolve the break -> Decision - Run reconciliation -> Workflow - Break raised -> Event - Unmatched -> State - Reconciliation report -> Artefact - Match rate achieved -> Outcome - Funded -> State - Break ageing -> Learning - Ledger -> Object Payments Fraud & Risk [regulated] Operating Domains: - Real-time transaction scoring - Rules and velocity checks - Step-up authentication (3DS/SCA) - Manual review queue - Chargeback-fraud disputing - Device and behavioural signals - Model monitoring and feedback Vocabulary -> Runtime: - Transaction risk case -> Object - Fraud analyst -> Actor - Cardholder -> Actor - Risk score computed -> Event - Flagged for review -> State - Approve, decline or step-up -> Decision - Run fraud screening -> Workflow - Challenge issued -> Event - Confirmed fraud -> State - Case file -> Artefact - Fraud loss avoided -> Outcome - Cleared as genuine -> State - Fraud-detection rate -> Learning - Device fingerprint -> Object n-lendingOS Consumer Lending [regulated] Operating Domains: - Application and identity verification - Credit-bureau pull and scoring - Affordability and income assessment - Decisioning and pricing for risk - Offer and acceptance - Disbursement and account setup - Early-arrears monitoring Vocabulary -> Runtime: - Loan application -> Object - Applicant -> Actor - Underwriter -> Actor - Application submitted -> Event - Approved -> State - Credit decision -> Decision - Run decision engine -> Workflow - Credit agreement -> Artefact - Funds disbursed -> Event - Performing -> State - Risk-based price -> Outcome - Declined -> State - Approval rate -> Learning - Bureau report -> Artefact SME & Business Lending [regulated] Operating Domains: - Business application and entity checks - Financials and bank-statement analysis - Cash-flow and affordability modelling - Guarantor and security assessment - Credit committee approval - Facility drawdown and covenants - Annual review and renewal Vocabulary -> Runtime: - Facility -> Object - Business borrower -> Actor - Credit analyst -> Actor - Application received -> Event - Sanctioned -> State - Credit committee approval -> Decision - Run credit assessment -> Workflow - Facility letter -> Artefact - Drawdown -> Event - Covenant breach -> State - Exposure at default -> Outcome - Personal guarantee -> Object - Default rate by cohort -> Learning - Guarantor -> Actor Buy-Now-Pay-Later & POS Finance [regulated] Operating Domains: - Checkout eligibility and soft-check - Instant split/instalment decisioning - Merchant settlement and discount - Repayment scheduling and reminders - Late-fee and missed-payment handling - Refund and return reconciliation - Limit and re-use management Vocabulary -> Runtime: - Order -> Object - Shopper -> Actor - Merchant -> Actor - Checkout requested -> Event - Approved at checkout -> State - Instant credit decision -> Decision - Schedule instalments -> Workflow - Instalment due -> Event - Repayment plan -> Artefact - Paid in full -> State - Missed instalment -> State - Merchant discount earned -> Outcome - Repeat-use rate -> Learning - Available limit -> Object Collections & Recoveries [regulated] Operating Domains: - Arrears segmentation and strategy - Contact and treatment paths - Promise-to-pay and payment plans - Forbearance and vulnerable-customer handling - Charge-off and provisioning - Debt sale and agency placement - Litigation and recovery tracking Vocabulary -> Runtime: - Arrears case -> Object - Collections agent -> Actor - Customer in arrears -> Actor - Payment missed -> Event - In arrears -> State - Choose treatment path -> Decision - Run collections strategy -> Workflow - Promise to pay -> Artefact - Charged off -> State - Cured -> State - Amount recovered -> Outcome - Debt sold -> Event - Roll-rate -> Learning - DPD bucket -> Object Credit Risk & Portfolio Management [regulated] Operating Domains: - Scorecard development and monitoring - Limit and exposure setting - Provisioning and IFRS 9/CECL staging - Vintage and cohort analysis - Stress testing and scenarios - Policy rule management - Early-warning indicator tracking Vocabulary -> Runtime: - Portfolio -> Object - Credit risk manager -> Actor - Borrower cohort -> Actor - Scorecard deployed -> Event - Stage 2 watch -> State - Set credit policy -> Decision - Run provisioning model -> Workflow - Loss-forecast report -> Artefact - Limit breach -> Event - Within appetite -> State - Expected credit loss -> Outcome - Provision raised -> Event - Gini / KS score -> Learning - Scorecard -> Object Property & Built Environment n-propOS Residential Sales Agency [regulated] Operating Domains: - Instruction and listing book - Applicant register and viewing diary - Offer negotiation and chain progression - Vendor reporting and feedback - Portal and window-card marketing - Valuation and market appraisal pipeline - Branch performance and fee pipeline Vocabulary -> Runtime: - Vendor -> Actor - Applicant -> Actor - Instruction -> Object - Property listing -> Object - Asking price -> State - Viewing booked -> Event - Offer received -> Event - Accept or reject offer -> Decision - Under offer -> State - Chain progression -> Workflow - Market appraisal report -> Artefact - Sole agency agreement -> Artefact - Sale agreed (sold STC) -> Outcome - Days on market -> Learning - Listing-to-instruction conversion -> Learning Residential Lettings & Tenancy [regulated] Operating Domains: - Rental listing and applicant matching - Tenant referencing and right-to-rent checks - Tenancy agreement and move-in pack - Rent collection and arrears ledger - Deposit registration and protection - Inventory and check-in/check-out - Renewals and notice management Vocabulary -> Runtime: - Landlord -> Actor - Prospective tenant -> Actor - Rental property -> Object - Tenancy agreement (AST) -> Artefact - Holding deposit taken -> Event - Referencing in progress -> State - Right-to-rent check -> Decision - Deposit protection -> Workflow - Move-in completed -> Event - Let agreed -> State - Rent arrears -> State - Section 21 / Section 8 notice -> Artefact - Inventory report -> Artefact - Tenancy completed -> Outcome - Void period -> Learning - Rent collection rate -> Learning Block & Leasehold Property Management [regulated] Operating Domains: - Service-charge budgeting and demands - Communal repairs and planned maintenance - Section 20 major-works consultation - Ground rent and lease compliance - Resident and RTM company liaison - Building safety and fire-risk register - Reserve fund and accounts Vocabulary -> Runtime: - Leaseholder -> Actor - Managing agent -> Actor - Managed block -> Object - Service-charge budget -> Artefact - Service-charge demand issued -> Event - Arrears balance -> State - Section 20 consultation -> Workflow - Approve major works contractor -> Decision - Planned maintenance schedule -> Artefact - Fire-risk assessment -> Artefact - Lease breach -> State - Reserve fund top-up -> Event - Year-end service-charge accounts -> Outcome - Reserve-fund adequacy -> Learning - Arrears recovery rate -> Learning Commercial Property Agency Operating Domains: - Office/retail/industrial space marketing - Tenant requirement and acquisition briefs - Heads of terms negotiation - Rent reviews and lease events - Investment sale and yield analysis - Occupier fit-out and dilapidations - Agency fee and disposal pipeline Vocabulary -> Runtime: - Occupier (tenant) -> Actor - Landlord / investor -> Actor - Commercial unit -> Object - Requirement brief -> Artefact - Space marketed -> State - Inspection arranged -> Event - Heads of terms agreed -> Event - Recommend lease terms -> Decision - Rent review -> Workflow - Heads of terms -> Artefact - Under offer -> State - Deal completed (let/sold) -> Outcome - Net initial yield -> Learning - Void and incentive cost -> Learning Property Asset & Portfolio Management Operating Domains: - Portfolio holdings and unit register - Acquisition and disposal appraisal - Net operating income and yield tracking - Capital expenditure and refurbishment planning - Lease event and rent-roll calendar - Valuation and revaluation cycle - Investor and lender reporting Vocabulary -> Runtime: - Asset manager -> Actor - Investor -> Actor - Held asset -> Object - Rent roll -> Object - Acquisition approved -> Event - Under management -> State - Hold or sell decision -> Decision - Business plan -> Artefact - Capex programme -> Workflow - Revaluation -> Event - Lease event calendar -> Object - Investor report -> Artefact - Disposal completed -> Outcome - Total return / IRR -> Learning - Occupancy rate -> Learning Mortgage & Property Finance Broking [regulated] Operating Domains: - Client fact-find and affordability - Lender product sourcing and comparison - Decision-in-principle and application - Case packaging and underwriting liaison - Protection and insurance attachment - Offer-to-completion pipeline - Commission and compliance file Vocabulary -> Runtime: - Borrower client -> Actor - Mortgage adviser -> Actor - Mortgage case -> Object - Fact-find -> Artefact - Decision in principle issued -> Event - Recommend product -> Decision - Application submitted -> Event - In underwriting -> State - Case packaging -> Workflow - Suitability report -> Artefact - Mortgage offer received -> Event - Completed / drawn down -> Outcome - Offer-to-completion time -> Learning - Application-to-offer conversion -> Learning n-conveyOS Residential Conveyancing [regulated] Operating Domains: - Matter opening and client onboarding - Property searches ordering and review - Contract pack and enquiries - Mortgage offer and lender requirements - Exchange and completion scheduling - Land Registry submission - Client-account ledger and completion funds Vocabulary -> Runtime: - Buyer client -> Actor - Conveyancer -> Actor - Matter file -> Object - Local authority search -> Artefact - Enquiries raised -> Event - Awaiting replies to enquiries -> State - Report on title -> Artefact - Ready to exchange decision -> Decision - Exchange of contracts -> Event - Completion -> Workflow - Completion statement -> Artefact - Registered at Land Registry -> Outcome - Matter completed -> Outcome - Days to exchange -> Learning - Fall-through rate -> Learning Commercial Conveyancing & Real Estate Law [regulated] Operating Domains: - Due diligence and title investigation - Lease drafting and negotiation - Certificate of title for lenders - Heads of terms to completion - SDLT and corporate structuring - Property finance and security - Post-completion registration Vocabulary -> Runtime: - Corporate client -> Actor - Real estate solicitor -> Actor - Transaction file -> Object - Title investigation -> Workflow - Due diligence report -> Artefact - Enquiries outstanding -> State - Lease engrossment -> Artefact - Approve certificate of title -> Decision - Completion of acquisition -> Event - Security registered -> State - Charge created (debenture) -> Artefact - Deal completed -> Outcome - Diligence cycle time -> Learning - Enquiry turnaround -> Learning Remortgage & Transfer of Equity [regulated] Operating Domains: - New-lender requirements and redemption - Existing charge redemption statement - Transfer of equity drafting - ID/AML and source-of-funds checks - Completion and new charge registration - Lender CHAPS funds reconciliation Vocabulary -> Runtime: - Remortgaging owner -> Actor - Outgoing lender -> Actor - Remortgage matter -> Object - Redemption statement requested -> Event - Awaiting mortgage offer -> State - Transfer of equity deed (TR1) -> Artefact - Approve completion date -> Decision - Completion -> Workflow - Funds released -> Event - New charge registered -> State - Matter completed -> Outcome - SDLT return -> Artefact - Completion accuracy -> Learning - Remortgage turnaround -> Learning New-Build & Plot Conveyancing [regulated] Operating Domains: - Developer contract pack and plot allocation - Reservation and exchange deadlines - Plan and lease/transfer review - Help-to-Buy and incentive handling - Build-stage and snagging linkage - Notice to complete on practical completion Vocabulary -> Runtime: - Plot buyer -> Actor - Developer's solicitor -> Actor - Plot matter -> Object - Reservation agreement -> Artefact - Exchange deadline (28 days) -> State - Exchange on plot -> Event - Notice to complete served -> Event - Confirm build warranty present -> Decision - Plot transfer (lease/TP1) -> Artefact - Completion on legal completion -> Workflow - Awaiting practical completion -> State - Plot completed and registered -> Outcome - Exchange-deadline hit rate -> Learning - Reservation-to-exchange time -> Learning Property Disputes & Land Registration [regulated] Operating Domains: - Boundary and easement disputes - Adverse possession applications - Title rectification and first registration - Restrictive covenant issues - Lease extension and enfranchisement - Tribunal and court filings Vocabulary -> Runtime: - Disputing party -> Actor - Property litigator -> Actor - Dispute matter -> Object - Official copy of register -> Artefact - Application lodged -> Event - Awaiting Land Registry decision -> State - Pursue or settle decision -> Decision - Tribunal referral -> Workflow - Statement of case -> Artefact - Title amended / restriction entered -> Event - Dispute resolved -> Outcome - Lease extension granted -> Outcome - Time to resolution -> Learning - Settlement vs trial rate -> Learning n-constructionOS Main Contracting & Site Delivery [regulated] Operating Domains: - Programme and critical-path management - Subcontractor packages and procurement - Site daily diary and labour allocation - RFIs and technical queries - Variations and instructions - Valuations, retention and payment applications - Snagging and practical completion Vocabulary -> Runtime: - Site manager -> Actor - Subcontractor -> Actor - Construction project -> Object - Programme (Gantt) -> Artefact - RFI raised -> Event - On programme / behind -> State - Approve variation -> Decision - Variation order -> Artefact - Valuation submitted -> Event - Snagging -> Workflow - Retention held -> State - Practical completion certified -> Outcome - Handover completed -> Outcome - Programme slippage -> Learning - Cost-to-complete variance -> Learning Quantity Surveying & Cost Management [regulated] Operating Domains: - Bill of quantities and take-off - Cost plan and budget tracking - Subcontractor valuations and certificates - Variation pricing and change control - Cash flow and cost reporting - Final account negotiation - Retention release schedule Vocabulary -> Runtime: - Quantity surveyor -> Actor - Client QS -> Actor - Bill of quantities -> Object - Cost plan -> Artefact - Take-off measured -> Event - Budget on track / overspent -> State - Certify valuation -> Decision - Interim certificate -> Artefact - Variation priced -> Event - Final account negotiation -> Workflow - Retention release -> State - Final account agreed -> Outcome - Cost variance vs budget -> Learning - Margin erosion -> Learning Architecture & Design Coordination [regulated] Operating Domains: - Design stages (RIBA work stages) - Drawing register and revisions - Model coordination and clash detection - Planning and building-regs submissions - Specification and schedules - Design RFIs and approvals - Information release schedule Vocabulary -> Runtime: - Architect -> Actor - Design client -> Actor - Drawing -> Object - Drawing register -> Object - Design issued -> Event - Awaiting client sign-off -> State - Approve design revision -> Decision - Clash detection -> Workflow - Planning application submitted -> Event - Specification -> Artefact - Planning permission granted -> Outcome - Stage sign-off complete -> Outcome - Revisions per drawing -> Learning - Information release adherence -> Learning Specialist Trades & Subcontracting [regulated] Operating Domains: - Job booking and dispatch - Quotes and pricing - Materials ordering and stock - Labour and van scheduling - On-site works and sign-off sheets - Certification (electrical/gas) - Invoicing and retention chasing Vocabulary -> Runtime: - Tradesperson / engineer -> Actor - Site client / main contractor -> Actor - Job -> Object - Quote -> Artefact - Job dispatched -> Event - Awaiting materials -> State - Accept or decline job -> Decision - Works in progress -> State - Job completion workflow -> Workflow - Compliance certificate (EICR/Gas Safe) -> Artefact - Sign-off sheet signed -> Event - Job completed and invoiced -> Outcome - First-time fix rate -> Learning - Average job margin -> Learning Property Development & Land [regulated] Operating Domains: - Site appraisal and land acquisition - Development viability and GDV modelling - Planning and S106/CIL obligations - Funding and drawdown schedule - Build programme oversight - Sales/marketing release of units - Scheme close-out and profit reconciliation Vocabulary -> Runtime: - Developer -> Actor - Landowner -> Actor - Development site -> Object - Appraisal (GDV model) -> Artefact - Land acquired -> Event - In planning -> State - Go / no-go on acquisition -> Decision - Drawdown schedule -> Workflow - Planning granted -> Event - Unit released for sale -> Event - Build complete -> State - Scheme delivered at profit -> Outcome - Profit on cost -> Learning - Sales rate (units/month) -> Learning Building Control & Compliance [regulated] Operating Domains: - Building-regs application intake - Plans assessment and approval - Site inspections at stages - Higher-risk building gateways - Completion certificate issue - Enforcement and non-compliance - Competent-person scheme records Vocabulary -> Runtime: - Building control surveyor -> Actor - Duty holder / principal contractor -> Actor - Building-regs application -> Object - Approved plans -> Artefact - Stage inspection booked -> Event - Awaiting inspection -> State - Pass or fail inspection -> Decision - Gateway review -> Workflow - Non-conformance raised -> Event - Conditional approval -> State - Completion certificate -> Artefact - Building signed off -> Outcome - First-pass inspection rate -> Learning - Time to certificate -> Learning n-facilitiesOS Hard FM & Building Maintenance [regulated] Operating Domains: - Asset register and criticality - Planned preventive maintenance (PPM) - Reactive work orders and dispatch - Engineer scheduling and mobile working - Spare parts and stores - Plant performance and uptime - Statutory inspections (LOLER/PUWER) Vocabulary -> Runtime: - FM engineer -> Actor - Building occupier -> Actor - Asset (plant item) -> Object - Work order -> Object - Fault reported -> Event - Work order open -> State - Prioritise reactive job -> Decision - PPM schedule -> Workflow - Statutory inspection certificate -> Artefact - Awaiting parts -> State - Job completed -> Event - Asset back in service -> Outcome - Asset uptime -> Learning - PPM compliance % -> Learning Soft FM & Workplace Services Operating Domains: - Cleaning schedules and audits - Security and access control - Reception and front-of-house - Waste and recycling streams - Catering and vending - Helpdesk and occupant requests - Service-level monitoring Vocabulary -> Runtime: - Workplace operative -> Actor - Building user -> Actor - Service area -> Object - Cleaning schedule -> Artefact - Request logged -> Event - Request open -> State - Assign to team -> Decision - Service round -> Workflow - Audit failed -> Event - SLA breached -> State - Audit report -> Artefact - Request resolved -> Outcome - Occupant satisfaction -> Learning - SLA attainment -> Learning Health, Safety & Compliance [regulated] Operating Domains: - Compliance asset register (the golden thread) - Risk assessments and method statements - Fire safety and evacuation - Water hygiene (Legionella) - Permit-to-work control - Incident and accident reporting - Audit and certification tracking Vocabulary -> Runtime: - Compliance manager -> Actor - Responsible person -> Actor - Compliance item -> Object - Risk assessment (RAMS) -> Artefact - Inspection due -> Event - Compliant / overdue -> State - Issue permit to work -> Decision - Permit-to-work flow -> Workflow - Incident reported -> Event - Non-compliance flagged -> State - Certificate of compliance -> Artefact - Building fully compliant -> Outcome - Compliance score -> Learning - RIDDOR incident rate -> Learning Energy & Sustainability Management [regulated] Operating Domains: - Meter and sub-meter data - Energy consumption and tariffs - Carbon footprint and reporting - EPC and MEES compliance - Retrofit and efficiency projects - Renewable generation tracking - BMS optimisation Vocabulary -> Runtime: - Energy manager -> Actor - Building owner -> Actor - Meter -> Object - Consumption reading -> Event - Above / below target -> State - Approve retrofit measure -> Decision - Energy audit -> Workflow - EPC certificate -> Artefact - Carbon report -> Artefact - Retrofit installed -> Event - Net-zero target met -> Outcome - Energy intensity (kWh/m²) -> Learning - Carbon reduction achieved -> Learning Space & Workplace Management Operating Domains: - Floor plans and space register - Desk and room booking - Occupancy and utilisation sensing - Moves, adds and changes (MAC) - Lease and occupancy cost allocation - Stacking and scenario planning - Wayfinding and signage Vocabulary -> Runtime: - Workplace manager -> Actor - Employee occupant -> Actor - Space (desk/room/floor) -> Object - Floor plan -> Artefact - Desk booked -> Event - Occupied / vacant -> State - Approve move request -> Decision - Move, add, change (MAC) -> Workflow - Occupancy snapshot captured -> Event - Over-capacity -> State - Space plan -> Artefact - Reconfiguration completed -> Outcome - Space utilisation rate -> Learning - Cost per occupied desk -> Learning n-housingOS Tenancy & Housing Management [regulated] Operating Domains: - Allocations and lettings (choice-based) - Tenancy sign-up and terms - Estate and neighbourhood management - Anti-social behaviour (ASB) cases - Tenancy changes (succession, mutual exchange) - Vulnerability and tenancy support - Possession and notice management Vocabulary -> Runtime: - Tenant / resident -> Actor - Housing officer -> Actor - Tenancy -> Object - Property allocated -> Event - Tenancy live -> State - Decide allocation / shortlist -> Decision - ASB case workflow -> Workflow - Tenancy agreement -> Artefact - Notice of seeking possession served -> Event - At-risk tenancy -> State - Sustainable tenancy maintained -> Outcome - Mutual exchange completed -> Outcome - Tenancy sustainment rate -> Learning - ASB case resolution time -> Learning Repairs & Asset Maintenance [regulated] Operating Domains: - Repair reporting and diagnosis - Appointment booking and trade dispatch - Responsive vs planned repairs - Damp, mould and disrepair cases - Void turnaround and re-let - Stock condition surveys - Component replacement programmes Vocabulary -> Runtime: - Resident reporter -> Actor - Repairs operative -> Actor - Repair job -> Object - Home (stock unit) -> Object - Repair reported -> Event - Awaiting appointment -> State - Triage priority (emergency/routine) -> Decision - Damp & mould case workflow -> Workflow - Job order -> Artefact - Void property -> State - Repair completed -> Outcome - Property re-let -> Outcome - Repairs completed in target -> Learning - Average void turnaround -> Learning Rents, Income & Arrears [regulated] Operating Domains: - Rent account and charges - Universal Credit and housing-benefit interface - Arrears escalation and recovery - Payment plans and forbearance - Service-charge setting - Income collection performance - Former-tenant arrears Vocabulary -> Runtime: - Account holder (tenant) -> Actor - Income officer -> Actor - Rent account -> Object - Charge raised -> Event - In arrears -> State - Escalate to recovery -> Decision - Arrears escalation pathway -> Workflow - Payment plan agreed -> Artefact - Notice issued -> Event - Account in credit -> State - Arrears cleared -> Outcome - Current tenant arrears % -> Learning - Collection rate -> Learning - Write-off level -> Learning Complaints, Resident Voice & Compliance [regulated] Operating Domains: - Complaint logging and stages - Housing Ombudsman correspondence - Resident engagement and surveys - Tenant Satisfaction Measures (TSMs) - Compliance (gas/electric/fire/asbestos/water/lifts) - Self-referral and learning from complaints - Equality and vulnerability records Vocabulary -> Runtime: - Complainant resident -> Actor - Complaints officer -> Actor - Complaint case -> Object - Complaint logged -> Event - Stage 1 / Stage 2 -> State - Uphold or not uphold -> Decision - Complaint-handling workflow -> Workflow - Compliance certificate (the big six) -> Artefact - Ombudsman determination received -> Event - Overdue response -> State - Complaint resolved -> Outcome - Tenant Satisfaction Measures -> Learning - Complaints upheld rate -> Learning Development & Affordable Housing Supply [regulated] Operating Domains: - Land and scheme pipeline - Grant funding (Affordable Homes Programme) - S106 and nomination agreements - Tenure mix and shared ownership - Handover from contractor to housing - First-let and allocations readiness - Defects and aftercare period Vocabulary -> Runtime: - Development manager -> Actor - Funder / Homes England -> Actor - New-build scheme -> Object - Grant funding agreement -> Artefact - Scheme approved -> Event - In development -> State - Approve tenure mix -> Decision - Handover to housing workflow -> Workflow - Homes handed over -> Event - In defects period -> State - Homes delivered and let -> Outcome - Grant drawn per unit -> Learning - Programme delivery vs target -> Learning Healthcare & Care n-healthOS General Practice (Primary Care) [regulated] Operating Domains: - The patient list and registration - Daily appointment book and triage - Repeat prescription requests - Referrals to secondary care - Long-term condition reviews (QOF) - Childhood and seasonal immunisations - Incoming clinical correspondence and results Vocabulary -> Runtime: - Registered patient -> Actor - GP / practice nurse -> Actor - Appointment slot -> Object - Patient record -> Object - Consultation booked -> Event - Did-not-attend -> Event - On the waiting list -> State - Triage decision -> Decision - Refer or treat in-house -> Decision - Repeat prescription run -> Workflow - Referral letter -> Artefact - Sick note (fit note) -> Artefact - Condition under control -> Outcome - QOF achievement points -> Learning Acute Hospital & Outpatients [regulated] Operating Domains: - Outpatient clinic templates and slots - Inpatient bed board and ward rounds - Theatre lists and surgical scheduling - Referral-to-treatment (RTT) pathways - Diagnostic ordering (imaging, pathology) - Discharge planning and summaries - Multidisciplinary team (MDT) meetings Vocabulary -> Runtime: - Inpatient -> Actor - Consultant / registrar -> Actor - Hospital bed -> Object - Care episode -> Object - Admission -> Event - Discharge -> Event - Awaiting theatre -> State - Breaching RTT clock -> State - Treatment plan decision -> Decision - Discharge planning -> Workflow - Discharge summary -> Artefact - Operation note -> Artefact - Length of stay -> Learning - Patient recovered / clinical outcome -> Outcome Community & District Nursing [regulated] Operating Domains: - The caseload of housebound patients - Daily home-visit rounds and routing - Wound and pressure-ulcer management - Catheter and continence care - Insulin and medicines administration in the home - Palliative and end-of-life visits - Caseload handover between teams Vocabulary -> Runtime: - Housebound patient -> Actor - Community nurse -> Actor - Visit on the round -> Object - Wound assessment -> Object - Visit completed -> Event - Referral received -> Event - Wound healing / deteriorating -> State - Visit frequency decision -> Decision - Daily round planning -> Workflow - Care plan -> Artefact - Wound photo record -> Artefact - Avoided hospital admission -> Outcome - Healing rate -> Learning - Discharged from caseload -> Outcome Diagnostics & Imaging [regulated] Operating Domains: - The imaging request queue - Modality scheduling (MRI, CT, X-ray, ultrasound) - Reporting worklist for radiologists - Critical-finding alerts - Pathology specimen tracking - Result turnaround and sign-off - Equipment QA and dose monitoring Vocabulary -> Runtime: - Referring clinician -> Actor - Reporting radiologist -> Actor - Imaging study -> Object - Specimen -> Object - Scan acquired -> Event - Critical finding flagged -> Event - Awaiting report -> State - Protocol selection -> Decision - Reporting workflow -> Workflow - Radiology report -> Artefact - Result released to referrer -> Outcome - Report turnaround time -> Learning - Radiation dose record -> Artefact Urgent & Emergency Care [regulated] Operating Domains: - The A&E tracking board - Triage and streaming on arrival - Ambulance handover queue - Resus and majors flow - 4-hour decision-to-admit clock - Same-day emergency care (SDEC) pathway - Mental-health crisis presentations Vocabulary -> Runtime: - Arriving patient -> Actor - Triage nurse -> Actor - Tracking-board entry -> Object - Acuity category -> Object - Patient arrival -> Event - Ambulance handover -> Event - Breaching 4-hour target -> State - Admit-or-discharge decision -> Decision - Streaming workflow -> Workflow - Triage assessment -> Artefact - Patient stabilised -> Outcome - Time-to-treatment -> Learning - Left without being seen -> State Private & Insured Care [regulated] Operating Domains: - Self-pay and insured patient enquiries - Pre-authorisation with insurers - Consultant clinic and theatre booking - Itemised billing and CCSD coding - Insurer claims submission and settlement - Patient pathway concierge - Outcome and PROMs reporting to insurers Vocabulary -> Runtime: - Self-pay patient -> Actor - Insurer -> Actor - Treatment package -> Object - Pre-authorisation code -> Object - Quote accepted -> Event - Claim submitted -> Event - Awaiting authorisation -> State - Approve or query claim -> Decision - Claims settlement workflow -> Workflow - Itemised invoice -> Artefact - Claim paid -> Outcome - Claim acceptance rate -> Learning - Patient-reported outcome (PROM) -> Learning n-careOS Residential & Nursing Homes [regulated] Operating Domains: - The resident roster and room board - Daily care notes and observations - Medication administration rounds (MAR) - Staff rota and shift cover - Falls and incident logging - Care-plan reviews and reassessment - Family communication and visits Vocabulary -> Runtime: - Resident -> Actor - Carer / nurse on shift -> Actor - Care plan -> Object - MAR chart -> Object - Medication given -> Event - Fall recorded -> Event - Care needs increasing -> State - Escalate to GP or 999 -> Decision - Medication round -> Workflow - Daily care note -> Artefact - Body map -> Artefact - Resident settled and well -> Outcome - Occupancy rate -> Learning - Safeguarding concern raised -> State Domiciliary (Home) Care [regulated] Operating Domains: - The visit schedule and rounds - Carer-to-client matching - Electronic call monitoring (check-in/out) - Care tasks per visit - Travel time and route planning - Missed and late call alerts - Timesheet and invoice reconciliation Vocabulary -> Runtime: - Service user -> Actor - Care worker -> Actor - Visit -> Object - Care package -> Object - Check-in at door -> Event - Late or missed call -> Event - Visit in progress -> State - Reassign cover for sickness -> Decision - Rota scheduling -> Workflow - Visit task log -> Artefact - Care worker timesheet -> Artefact - Client able to stay at home -> Outcome - On-time visit rate -> Learning - Care package reviewed -> Outcome Supported Living & Learning Disability [regulated] Operating Domains: - Tenant support plans and goals - Daily living and independence tasks - Positive behaviour support records - Activity and community access planning - Staff support ratios per tenant - Capacity and best-interest decisions - Money and tenancy management Vocabulary -> Runtime: - Tenant -> Actor - Support worker -> Actor - Support plan -> Object - Personal goal -> Object - Goal milestone reached -> Event - Incident of distress -> Event - Settled in own tenancy -> State - Best-interest decision -> Decision - Positive behaviour support -> Workflow - Outcome tracker -> Artefact - Capacity assessment -> Artefact - Increased independence -> Outcome - Progress against goals -> Learning Children's Residential & Fostering [regulated] Operating Domains: - The placement matching and roster - Daily care and key-work sessions - Education and PEP tracking - Looked-after-child reviews - Risk and missing-from-home logging - Contact arrangements with family - Foster-carer recruitment and approval Vocabulary -> Runtime: - Looked-after child -> Actor - Key worker / foster carer -> Actor - Placement -> Object - Placement plan -> Object - Placement started -> Event - Missing-from-home episode -> Event - Placement at risk of breakdown -> State - Matching decision -> Decision - Statutory review cycle -> Workflow - Daily log -> Artefact - Personal education plan -> Artefact - Stable, lasting placement -> Outcome - Placement stability rate -> Learning Reablement & Intermediate Care [regulated] Operating Domains: - The short-term reablement caseload - Goal-based recovery plans - Step-down beds from hospital - Equipment and adaptation provision - Therapy-led independence tasks - 6-week outcome reviews - Onward referral at discharge Vocabulary -> Runtime: - Reablement client -> Actor - Reablement worker / OT -> Actor - Recovery goal -> Object - Step-down bed -> Object - Reablement started -> Event - Goal achieved -> Event - Progressing toward independence -> State - Continue or step down support -> Decision - 6-week reablement cycle -> Workflow - Outcome review -> Artefact - No ongoing care needed -> Outcome - Reduction in care hours -> Learning - Equipment installed -> Event Care Commissioning & Brokerage [regulated] Operating Domains: - The provider framework and approved list - Care package brokerage and placement - Fee negotiation and rate cards - Quality and contract monitoring - Spot vs block purchasing - Provider failure contingency - Invoice validation against delivered hours Vocabulary -> Runtime: - Commissioner / broker -> Actor - Approved provider -> Actor - Care package request -> Object - Rate card -> Object - Package placed -> Event - Provider concern raised -> Event - Awaiting placement -> State - Provider selection decision -> Decision - Brokerage workflow -> Workflow - Service specification -> Artefact - Need met within budget -> Outcome - Cost per package -> Learning - Contract under review -> State n-dentalOS NHS Mixed Practice [regulated] Operating Domains: - The recall and appointment book - Tooth charting and treatment planning - Banded NHS courses of treatment - UDA target tracking and claims (FP17) - Patient exemption and charge checks - Lab work tracking - Recall scheduling Vocabulary -> Runtime: - NHS patient -> Actor - Dentist / hygienist -> Actor - Tooth chart -> Object - Course of treatment -> Object - Course completed -> Event - Failed-to-attend -> Event - Open course of treatment -> State - Banding decision -> Decision - FP17 claim submission -> Workflow - Treatment plan -> Artefact - FP17 claim form -> Artefact - UDA target delivered -> Outcome - UDA delivery rate -> Learning Private & Cosmetic Dentistry [regulated] Operating Domains: - Smile-design consultations and case acceptance - Itemised private treatment plans - Clear-aligner and whitening cases - Implant case staging - Finance and payment plans - Before/after photo records - Membership plan management Vocabulary -> Runtime: - Private patient -> Actor - Treatment coordinator -> Actor - Cosmetic case -> Object - Itemised quote -> Object - Case accepted -> Event - Deposit taken -> Event - Case in treatment -> State - Treatment-option recommendation -> Decision - Case-acceptance workflow -> Workflow - Clinical photo set -> Artefact - Consent form -> Artefact - Smile transformed -> Outcome - Case-acceptance rate -> Learning Orthodontics [regulated] Operating Domains: - The active patient bracket/aligner caseload - Treatment-stage scheduling - Wire and aligner change visits - IOTN scoring and case eligibility - Retention and review phase - Lab and aligner-order tracking - Long contract-length monitoring Vocabulary -> Runtime: - Orthodontic patient -> Actor - Orthodontist / therapist -> Actor - Active appliance -> Object - Treatment stage -> Object - Aligner change -> Event - Debond appointment -> Event - In active treatment -> State - IOTN eligibility decision -> Decision - Treatment-progression workflow -> Workflow - Treatment record -> Artefact - Retainer fitted -> Event - Aligned, stable bite -> Outcome - Average treatment duration -> Learning Dental Laboratory [regulated] Operating Domains: - The lab case queue and bench tracking - Digital impression intake (intra-oral scans) - CAD design and milling jobs - Shade and prescription matching - Despatch and delivery dates - Remake and adjustment handling - Practice account management Vocabulary -> Runtime: - Referring practice -> Actor - Dental technician -> Actor - Lab case -> Object - Prescription (lab ticket) -> Object - Impression received -> Event - Case despatched -> Event - On the bench -> State - Remake or adjust decision -> Decision - Case-fabrication workflow -> Workflow - CAD design file -> Artefact - Finished restoration -> Artefact - Case delivered on time -> Outcome - Remake rate -> Learning Community & Domiciliary Dental [regulated] Operating Domains: - The special-care patient caseload - Domiciliary visit scheduling - Sedation and GA referral pathway - Care-home oral-health rounds - Capacity and best-interest assessment - Mobile equipment management - Referral triage from GDPs Vocabulary -> Runtime: - Special-care patient -> Actor - Community dentist -> Actor - Domiciliary visit -> Object - Referral -> Object - Visit completed -> Event - Referral received -> Event - Awaiting GA slot -> State - Sedation-or-GA decision -> Decision - Best-interest assessment -> Workflow - Mobile treatment record -> Artefact - Pain resolved / mouth healthy -> Outcome - Access-to-care rate -> Learning - Care plan -> Artefact n-vetOS Companion-Animal Practice [regulated] Operating Domains: - The consult diary and ops list - Animal clinical records (species/breed/weight) - Vaccination and parasite recall schedule - Dispensary and POM-V dispensing - Insurance claim processing - Health-plan subscriptions - Owner reminders and recalls Vocabulary -> Runtime: - Pet owner (client) -> Actor - Animal patient -> Actor - Clinical record -> Object - Consult slot -> Object - Consultation -> Event - Vaccination due -> Event - Under treatment -> State - Treat, refer or operate -> Decision - Insurance claim workflow -> Workflow - Prescription (POM-V) -> Artefact - Insurance claim form -> Artefact - Animal recovered -> Outcome - Recall compliance rate -> Learning - Health-plan member -> State Equine Practice [regulated] Operating Domains: - The yard-visit ambulatory rounds - Per-horse clinical and lameness records - Pre-purchase vetting exams - Routine dentistry and worming visits - Emergency colic call-outs - Stud and reproduction work - Mileage and visit billing Vocabulary -> Runtime: - Horse owner / yard -> Actor - Equine vet -> Actor - Horse record -> Object - Yard visit -> Object - Visit attended -> Event - Colic emergency call -> Event - Lame / sound -> State - Pass or fail vetting -> Decision - Ambulatory round planning -> Workflow - Vetting certificate -> Artefact - Lameness work-up record -> Artefact - Horse fit to work -> Outcome - Call-out response time -> Learning Farm & Production Animal [regulated] Operating Domains: - The herd/flock health records - Routine fertility and TB-testing visits - Herd health-plan management - Antibiotic stewardship and recording - Statutory disease reporting - Movement and medicine-book compliance - Production-data monitoring Vocabulary -> Runtime: - Farmer -> Actor - Farm vet -> Actor - Herd / flock -> Object - Medicine book -> Object - TB test performed -> Event - Notifiable disease suspected -> Event - Herd under restriction -> State - Treat or cull decision -> Decision - Herd health-plan workflow -> Workflow - Health plan -> Artefact - Disease report -> Artefact - Herd health improved -> Outcome - Antibiotic use rate -> Learning Referral & Specialist Hospitals [regulated] Operating Domains: - The referral intake from primary vets - Specialist case workups - Advanced imaging (CT/MRI) scheduling - Surgical theatre lists - ICU and inpatient monitoring - Referring-vet communication - Estimate and deposit handling Vocabulary -> Runtime: - Referring vet -> Actor - Specialist -> Actor - Referral case -> Object - Inpatient stay -> Object - Referral accepted -> Event - Surgery performed -> Event - In intensive care -> State - Surgical-approach decision -> Decision - Referral workflow -> Workflow - Discharge report to rDVM -> Artefact - Treatment estimate -> Artefact - Successful outcome -> Outcome - Case survival rate -> Learning Out-of-Hours & Emergency [regulated] Operating Domains: - The overnight triage line - Emergency case prioritisation - On-call rota across practices - Critical-care stabilisation - Handover back to day practice - Emergency estimate and consent - Euthanasia and bereavement support Vocabulary -> Runtime: - Distressed owner -> Actor - Emergency vet on call -> Actor - Emergency case -> Object - Triage call -> Object - Emergency presentation -> Event - Handover to day practice -> Event - Critical / stable -> State - Treat or euthanise decision -> Decision - Triage-and-stabilise workflow -> Workflow - Consent-to-treat form -> Artefact - Patient stabilised overnight -> Outcome - Triage-to-treatment time -> Learning - Handover note -> Artefact n-pharmaOS Community Pharmacy Dispensing [regulated] Operating Domains: - The prescription queue (EPS) - Dispensing and labelling bench - Stock and ordering management - Controlled-drug register - NHS reimbursement claims (FP34) - Owings and out-of-stock handling - Patient collection and delivery Vocabulary -> Runtime: - Patient -> Actor - Pharmacist / dispenser -> Actor - Prescription (script) -> Object - Stock item -> Object - Script received (EPS) -> Event - Item dispensed -> Event - Awaiting collection -> State - Clinical-check decision -> Decision - Dispensing workflow -> Workflow - Dispensing label -> Artefact - Controlled-drug register entry -> Artefact - Medicine supplied safely -> Outcome - Dispensing accuracy rate -> Learning Pharmacy Clinical Services [regulated] Operating Domains: - The Pharmacy First consultation pathway - Flu and travel vaccination clinics - New Medicine Service follow-ups - Blood-pressure check service - Contraception and minor-ailment supply - Service claim submission (MYS) - Patient consent and booking Vocabulary -> Runtime: - Service patient -> Actor - Clinical pharmacist -> Actor - Service consultation -> Object - Patient group direction (PGD) -> Object - Consultation completed -> Event - Vaccine administered -> Event - Eligible for service -> State - Treat, supply or refer -> Decision - Pharmacy First workflow -> Workflow - Consultation record -> Artefact - Service claim -> Artefact - Patient managed in pharmacy -> Outcome - Service uptake rate -> Learning Dispensing Appliance & MDS / Care-Home Supply [regulated] Operating Domains: - The monitored-dosage-system production line - Care-home cycle scheduling - Appliance and stoma supply - Bulk repeat-order management - Bespoke compliance packaging - Delivery rounds to homes - Reconciliation against MAR charts Vocabulary -> Runtime: - Care home / housebound patient -> Actor - MDS technician -> Actor - Blister pack (MDS) -> Object - Repeat cycle -> Object - Pack assembled -> Event - Cycle dispatched -> Event - In production cycle -> State - Pack-or-bottle decision -> Decision - MDS production workflow -> Workflow - MAR chart -> Artefact - Compliance pack delivered -> Outcome - On-time cycle rate -> Learning - Appliance prescription -> Artefact Online & Distance-Selling Pharmacy [regulated] Operating Domains: - The online order pipeline - Remote prescriber questionnaire review - Hub-and-spoke dispensing - Courier and tracked-delivery logistics - Age and identity verification - Repeat-order subscriptions - Adverse-event and recall handling Vocabulary -> Runtime: - Online patient -> Actor - Remote prescriber -> Actor - Online order -> Object - Digital questionnaire -> Object - Order placed -> Event - Parcel dispatched -> Event - Awaiting prescriber sign-off -> State - Approve or decline supply -> Decision - Hub dispensing workflow -> Workflow - Electronic prescription -> Artefact - Medicine delivered safely -> Outcome - Order-to-doorstep time -> Learning - Flagged for clinical review -> State Hospital & Aseptic Pharmacy [regulated] Operating Domains: - The inpatient medicines supply - Aseptic / chemotherapy compounding - Ward stock and automated cabinets - Clinical pharmacist medicines review - TTO (discharge medicines) preparation - Drug expenditure and formulary control - Batch and QA release Vocabulary -> Runtime: - Inpatient -> Actor - Hospital pharmacist -> Actor - Drug chart -> Object - Aseptic batch -> Object - Medicines reconciliation done -> Event - Batch released -> Event - Awaiting QA release -> State - Formulary-approval decision -> Decision - Aseptic compounding workflow -> Workflow - Discharge medicines (TTO) -> Artefact - Worksheet / batch record -> Artefact - Patient safely medicated -> Outcome - Medicines optimisation savings -> Learning n-mentalhealthOS NHS Talking Therapies (IAPT) [regulated] Operating Domains: - The self-referral and assessment intake - Stepped-care allocation - Session booking across the caseload - Routine outcome measurement (PHQ-9/GAD-7) - Waiting-list and recovery tracking - Risk and safeguarding escalation - Discharge and relapse-prevention Vocabulary -> Runtime: - Client (service user) -> Actor - Psychological wellbeing practitioner -> Actor - Episode of care -> Object - Outcome questionnaire -> Object - Assessment booked -> Event - Session attended -> Event - On the waiting list -> State - Step-up / step-down decision -> Decision - Stepped-care workflow -> Workflow - Treatment plan -> Artefact - Moved to recovery -> Outcome - Recovery rate -> Learning - Risk flag raised -> State Community Mental Health (CMHT/CPA) [regulated] Operating Domains: - The team caseload and care coordination - Care-programme-approach plans - Depot and clozapine clinics - Crisis and home-treatment handover - Risk assessment and formulation - Care plan and recovery reviews - Care-coordinator allocation Vocabulary -> Runtime: - Service user -> Actor - Care coordinator -> Actor - Care plan (CPA) -> Object - Risk assessment -> Object - Review meeting held -> Event - Relapse / crisis -> Event - Stable in the community -> State - Admit or treat at home -> Decision - Care-coordination workflow -> Workflow - Crisis plan -> Artefact - Recovery sustained -> Outcome - Caseload acuity -> Learning - Under home treatment -> State Inpatient & Crisis Care [regulated] Operating Domains: - The ward bed state and admissions - MHA detention and section tracking - Observation-level management - Leave and section-17 authorisation - Seclusion and restraint recording - Tribunal and discharge planning - Bed-finding across the network Vocabulary -> Runtime: - Detained patient -> Actor - Responsible clinician -> Actor - Ward bed -> Object - Section paperwork -> Object - Admission under section -> Event - Restraint incident -> Event - On enhanced observations -> State - Grant or refuse leave -> Decision - Section-17 leave workflow -> Workflow - Seclusion record -> Artefact - Tribunal report -> Artefact - Safely discharged -> Outcome - Average length of admission -> Learning Private Therapy & Counselling [regulated] Operating Domains: - The private client book and waitlist - Session scheduling and reminders - Contracting and consent - Outcome-measure tracking (CORE-10) - Self-pay and insurer billing - Supervision and case notes - Therapy-modality matching Vocabulary -> Runtime: - Private client -> Actor - Therapist / counsellor -> Actor - Therapy session -> Object - Therapeutic contract -> Object - Session held -> Event - Cancellation -> Event - In active therapy -> State - Modality and frequency choice -> Decision - Session-billing workflow -> Workflow - Session note -> Artefact - Insurer invoice -> Artefact - Client goals met -> Outcome - Outcome-measure improvement -> Learning Addiction & Substance Misuse [regulated] Operating Domains: - The treatment caseload and keyworking - Opioid-substitution prescribing and titration - Supervised consumption arrangements - Drug-test result tracking - Recovery and abstinence goal plans - Detox and rehab referral - Outcome (TOP) recording Vocabulary -> Runtime: - Client in treatment -> Actor - Recovery keyworker -> Actor - Recovery plan -> Object - Prescription / titration -> Object - Drug test taken -> Event - Missed pickup -> Event - Stable on script -> State - Titrate, hold or detox decision -> Decision - Treatment-journey workflow -> Workflow - Care and recovery plan -> Artefact - Treatment outcome profile (TOP) -> Artefact - Sustained recovery -> Outcome - Successful completion rate -> Learning Children & Young People (CAMHS) [regulated] Operating Domains: - The CYP referral and triage queue - Tier-based caseload management - Neurodevelopmental (ADHD/autism) assessment pathway - School and family liaison - Risk and self-harm monitoring - Goal-based outcome tracking - Transition to adult services Vocabulary -> Runtime: - Young person -> Actor - CAMHS clinician -> Actor - Referral -> Object - Assessment pathway -> Object - Referral triaged -> Event - Crisis presentation -> Event - Awaiting assessment -> State - Accept, signpost or escalate -> Decision - Neurodevelopmental assessment workflow -> Workflow - Goal-based outcome record -> Artefact - Diagnosis / formulation report -> Artefact - Young person better supported -> Outcome - Waiting-time to assessment -> Learning People & Workforce n-recOS Contingency & permanent agency recruitment Operating Domains: - Live vacancies / open requisitions taken from clients - Candidate pipeline per role (long-list to offer) - Client account and PSL (preferred supplier list) relationships - Candidate sourcing channels (job boards, referrals, headhunt) - Interview scheduling between client and candidate - Placement and invoicing / fee tracking - Rebate and fall-off risk window - Consultant desk performance and commission Vocabulary -> Runtime: - Vacancy (job order) -> Object - Candidate -> Actor - Hiring client -> Actor - Recruitment consultant -> Actor - CV / résumé -> Artefact - Shortlist submission -> Event - Candidate stage (sourced → placed) -> State - Send CV to client decision -> Decision - Interview booked -> Event - Offer extended -> Event - Placement -> Outcome - Terms of business -> Artefact - Rebate / fall-off -> State - Fill the role workflow -> Workflow - Time-to-fill -> Learning - Placement fee invoice -> Artefact Executive search (retained headhunting) Operating Domains: - Retained search assignments / mandates - Target company mapping and longlists - Confidential candidate approaches - Client stakeholder / board engagement - Competency-based assessment and referencing - Search progress reporting to client - Off-limits and conflict tracking - Retainer billing milestones Vocabulary -> Runtime: - Search mandate -> Object - Target executive -> Actor - Research analyst -> Actor - Company map / longlist -> Artefact - Approach call -> Event - Candidate status (approached → engaged) -> State - Present to client decision -> Decision - Candidate report / profile pack -> Artefact - Reference check -> Event - Off-limits restriction -> State - Appointed hire -> Outcome - Retainer milestone invoice -> Artefact - Run the search workflow -> Workflow - Shortlist quality score -> Learning - Client (hiring board) -> Actor Temporary & contract staffing desk [regulated] Operating Domains: - Worker availability pool - Open shifts and bookings from clients - Timesheet capture and approval - Pay and bill rate management - Compliance docs (right-to-work, certs) - Worker no-show / backfill handling - Margin per booking - Recurring rota / framework fulfilment Vocabulary -> Runtime: - Temp worker -> Actor - Booking client -> Actor - Shift / assignment -> Object - Availability status -> State - Shift filled -> Event - Assign worker decision -> Decision - Timesheet -> Artefact - Timesheet approved -> Event - Pay rate / bill rate -> Object - No-show -> Event - Right-to-work check -> Artefact - Booking margin -> Outcome - Fill the shift workflow -> Workflow - Fill rate / fulfilment % -> Learning RPO & talent sourcing services Operating Domains: - Embedded client hiring programmes - Sourcing campaigns and talent pools - Employer-brand and outreach sequences - SLA and hiring-velocity dashboards - Diversity slate tracking - Hiring manager intake and calibration - Candidate experience / NPS - Cost-per-hire reporting Vocabulary -> Runtime: - Hiring programme -> Object - Sourcer -> Actor - Hiring manager -> Actor - Talent pool -> Object - Outreach sequence -> Workflow - Candidate replied -> Event - Intake / calibration -> Decision - Pipeline health status -> State - Diversity slate -> Artefact - Hire delivered -> Outcome - SLA breach -> Event - Intake brief -> Artefact - Cost-per-hire -> Learning - Candidate NPS -> Learning Healthcare & locum recruitment [regulated] Operating Domains: - Clinician credential and revalidation registry - Locum and bank shift fulfilment - Compliance pack expiry tracking - Framework / agency tier rates - Rota gaps across wards/practices - DBS and indemnity verification - Placement into NHS/private settings - Revalidation and appraisal dates Vocabulary -> Runtime: - Locum clinician -> Actor - Trust / practice client -> Actor - Locum shift -> Object - Compliance pack -> Artefact - Credential expiry status -> State - DBS / indemnity check -> Event - Clear to work decision -> Decision - Shift confirmed -> Event - Framework rate card -> Object - Revalidation reminder -> Event - Filled locum placement -> Outcome - Compliance audit pass -> Artefact - Vet and place workflow -> Workflow - Compliance currency % -> Learning n-hrOS Core HR & employee lifecycle Operating Domains: - Employee record / single source of truth - Org chart and reporting lines - Onboarding and offboarding journeys - Job and pay-grade structure - Position management / headcount plan - Document and contract storage - Lifecycle change requests (promotion, transfer) - Workforce reporting and analytics Vocabulary -> Runtime: - Employee record -> Object - Employee -> Actor - Line manager -> Actor - Employment contract -> Artefact - Employment status (active/on-leave/leaver) -> State - Onboarding task completed -> Event - Approve change decision -> Decision - Org chart -> Object - Position / vacancy slot -> Object - Promotion effective -> Event - Leaver / exit -> Outcome - Onboarding journey -> Workflow - Headcount report -> Artefact - Attrition rate -> Learning Payroll & benefits administration [regulated] Operating Domains: - Pay runs and cycles - Gross-to-net calculation and deductions - Statutory filings (PAYE/RTI, tax) - Pension auto-enrolment - Benefits enrolment and elections - Expense and reimbursement processing - Payslip distribution - Year-end / P60 reporting Vocabulary -> Runtime: - Pay run -> Object - Payroll administrator -> Actor - Gross-to-net calculation -> Workflow - Payslip -> Artefact - Pay run status (draft/approved/paid) -> State - Approve pay run decision -> Decision - RTI / statutory submission -> Event - Pension auto-enrolment -> Event - Benefit election -> Object - Deduction / earning line -> Object - Payment disbursed -> Outcome - P60 / year-end document -> Artefact - Payroll accuracy rate -> Learning - Employee (payee) -> Actor Time, attendance & leave [regulated] Operating Domains: - Working-time and shift schedules - Clock-in / clock-out capture - Absence and leave balances - Holiday and time-off requests - Overtime and TOIL accrual - Sickness and statutory leave tracking - Rota coverage and gaps - Working-time compliance limits Vocabulary -> Runtime: - Timesheet -> Artefact - Schedule / rota -> Object - Employee -> Actor - Clock-in event -> Event - Leave balance -> Object - Leave request status (pending/approved) -> State - Approve leave decision -> Decision - Absence recorded -> Event - Overtime / TOIL accrual -> Object - Working-time breach -> State - Approved time-off -> Outcome - Request time-off workflow -> Workflow - Absence (Bradford) factor -> Learning - Coverage report -> Artefact Employee relations & case management [regulated] Operating Domains: - Grievance and disciplinary cases - Investigation files and evidence - Hearing and outcome tracking - Performance improvement plans - Sickness/absence management cases - Tribunal and dispute risk - Policy and acknowledgement records - Case SLA and escalation Vocabulary -> Runtime: - ER case -> Object - Employee (subject) -> Actor - Case manager / HRBP -> Actor - Grievance raised -> Event - Case stage (open/investigation/hearing) -> State - Investigation report -> Artefact - Disciplinary outcome decision -> Decision - Hearing scheduled -> Event - PIP / improvement plan -> Object - Sanction / outcome letter -> Artefact - Case resolved -> Outcome - Run the case workflow -> Workflow - Tribunal risk flag -> State - Time-to-resolution -> Learning Performance & reviews Operating Domains: - Goal / OKR setting and cascade - Review cycles and calibration - Continuous feedback and check-ins - 360 / multi-rater feedback - Rating and distribution curves - Succession and talent grids (9-box) - Compensation review linkage - Manager and team analytics Vocabulary -> Runtime: - Goal / OKR -> Object - Reviewee -> Actor - Reviewer / manager -> Actor - Review cycle -> Workflow - Check-in submitted -> Event - Review status (not started/in review/closed) -> State - Calibration decision -> Decision - 360 feedback form -> Artefact - Performance rating -> Outcome - 9-box / talent grid -> Object - Review signed off -> Event - Engagement / eNPS score -> Learning - Goal-attainment rate -> Learning - Calibration summary -> Artefact n-staffingOS Shift scheduling & deployment Operating Domains: - Demand forecast per site/day-part - Shift templates and patterns - Open-shift marketplace and bidding - Worker eligibility and skills matching - Swap, drop and cover requests - Real-time roster and call-offs - Labour-budget vs actual hours - Site-level coverage compliance Vocabulary -> Runtime: - Shift -> Object - Shift worker -> Actor - Scheduling manager -> Actor - Demand forecast -> Object - Open shift published -> Event - Shift state (open/claimed/covered) -> State - Assign / publish decision -> Decision - Swap request -> Event - Roster / schedule -> Artefact - Build the rota workflow -> Workflow - Coverage achieved -> Outcome - Understaffing alert -> State - Schedule-adherence % -> Learning - Labour cost vs budget -> Learning Contingent workforce / VMS [regulated] Operating Domains: - Worker requisitions to suppliers - Supplier / agency tiers and distribution - Candidate submittal and selection - Rate cards and rate-card compliance - Statement-of-work engagements - Tenure and co-employment limits - Spend and savings tracking - Onboarding/offboarding of contingent staff Vocabulary -> Runtime: - Worker requisition -> Object - Contingent worker -> Actor - Supplier / staffing agency -> Actor - Submittal received -> Event - Requisition state (open/filled/closed) -> State - Select candidate decision -> Decision - Rate card -> Object - Statement of work (SOW) -> Artefact - Worker engaged / started -> Event - Tenure / co-employment limit -> State - Filled engagement -> Outcome - Distribute requisition workflow -> Workflow - Realised savings -> Learning - Time-to-submit -> Learning Gig & on-demand workforce [regulated] Operating Domains: - Job / task offers to the pool - Worker availability and geo-matching - Accept / claim flow and surge pricing - In-task tracking and proof-of-completion - Ratings and reliability scores - Instant / earned-wage payouts - Worker tier and access gating - Dispute and reassignment handling Vocabulary -> Runtime: - Gig / task offer -> Object - Gig worker -> Actor - Requester / platform -> Actor - Offer accepted -> Event - Task state (offered/active/done) -> State - Accept gig decision -> Decision - Proof of completion -> Artefact - Task completed -> Event - Reliability / rating score -> Learning - Worker tier -> State - Instant payout -> Outcome - Claim-and-complete workflow -> Workflow - Dispute raised -> Event - Earnings statement -> Artefact Field & frontline workforce management [regulated] Operating Domains: - Job dispatch to mobile workers - Route and territory optimisation - Skills, certs and asset matching - On-site check-in / geofencing - Work-order completion and signoff - Parts/asset consumption - SLA and response-time tracking - Lone-worker safety monitoring Vocabulary -> Runtime: - Work order / job -> Object - Field worker / technician -> Actor - Dispatcher -> Actor - Job dispatched -> Event - Job state (assigned/en-route/onsite/done) -> State - Dispatch / route decision -> Decision - On-site check-in -> Event - Completion certificate -> Artefact - Job completed -> Outcome - Dispatch-and-complete workflow -> Workflow - SLA breach -> State - First-time-fix rate -> Learning - Lone-worker check -> Object - Mobile technician (asset) -> Object Workforce compliance & credentialing [regulated] Operating Domains: - Worker eligibility and right-to-work - Certification and licence registry - Expiry and renewal tracking - Background and screening checks - Training currency requirements - Audit packs and evidence - Block / suspend on non-compliance - Regulator reporting Vocabulary -> Runtime: - Worker credential profile -> Object - Worker -> Actor - Compliance officer -> Actor - Certificate / licence -> Artefact - Compliance state (clear/expiring/blocked) -> State - Check submitted -> Event - Clear-to-deploy decision -> Decision - Renewal due reminder -> Event - Background screen result -> Artefact - Verified compliant worker -> Outcome - Vet-and-clear workflow -> Workflow - Suspension applied -> Event - Compliance currency rate -> Learning - Audit pack -> Artefact n-learningOS Corporate L&D / LMS Operating Domains: - Course catalogue and learning paths - Enrolment and assignment rules - Content (SCORM/xAPI) delivery - Progress and completion tracking - Assessments and pass marks - Manager-assigned training - Skills-gap mapping - Learning analytics and reporting Vocabulary -> Runtime: - Course -> Object - Learner -> Actor - L&D administrator -> Actor - Learning path -> Object - Enrolment created -> Event - Progress state (not started/in progress/complete) -> State - Assign training decision -> Decision - Assessment / quiz -> Artefact - Module completed -> Event - Course completion -> Outcome - Complete-the-path workflow -> Workflow - Certificate of completion -> Artefact - Completion rate -> Learning - Skills-gap insight -> Learning Compliance & mandatory training [regulated] Operating Domains: - Mandatory course matrix by role - Recurring renewal cycles - Due / overdue tracking - Attestations and sign-offs - Policy acknowledgements - Audit-ready evidence trails - Escalation on non-completion - Regulator / inspection reporting Vocabulary -> Runtime: - Mandatory course -> Object - Employee (learner) -> Actor - Compliance lead -> Actor - Training matrix -> Object - Training assigned -> Event - Compliance state (current/due/overdue) -> State - Sign-off / attestation decision -> Decision - Completion record -> Artefact - Renewal due -> Event - Verified compliant -> Outcome - Renew-and-attest workflow -> Workflow - Escalation raised -> Event - Compliance completion % -> Learning - Audit evidence pack -> Artefact Apprenticeships & vocational training [regulated] Operating Domains: - Apprenticeship standards and frameworks - Learner cohorts and start dates - On-/off-the-job training hours log - Portfolio of evidence - Progress reviews (tripartite) - End-point assessment gateway - Funding and levy drawdown - Achievement and dropout tracking Vocabulary -> Runtime: - Apprenticeship standard -> Object - Apprentice -> Actor - Training provider / coach -> Actor - Off-the-job hours log -> Object - Progress review held -> Event - Learner state (on-programme/gateway/EPA) -> State - Gateway-ready decision -> Decision - Portfolio of evidence -> Artefact - End-point assessment -> Event - Achievement / completion -> Outcome - Deliver-the-standard workflow -> Workflow - Funding / levy claim -> Artefact - Achievement rate -> Learning - Funding-rules client / employer -> Actor Certification & continuing professional development (CPD) [regulated] Operating Domains: - Credential and qualification catalogue - CPD point / credit accrual - Exam booking and proctoring - Digital badge / credential issuance - Recertification cycles - Member / candidate registry - Revocation and verification - Awarding-body reporting Vocabulary -> Runtime: - Credential / qualification -> Object - Candidate / member -> Actor - Awarding body / assessor -> Actor - CPD record -> Object - Exam sat -> Event - Credential state (active/lapsed/revoked) -> State - Award credential decision -> Decision - Digital badge / certificate -> Artefact - Recertification due -> Event - Certified professional -> Outcome - Certify-and-renew workflow -> Workflow - Verification request -> Event - Pass rate -> Learning - CPD credits earned -> Learning Skills & talent development Operating Domains: - Skills taxonomy and inventory - Self / manager skill assessments - Personal development plans - Mentoring and coaching matches - Internal mobility / gig marketplace - Career-path and role mapping - Capability-gap analytics - Reskilling programme tracking Vocabulary -> Runtime: - Skill -> Object - Employee (talent) -> Actor - Mentor / coach -> Actor - Skills inventory -> Object - Skill assessed -> Event - Proficiency state (novice→expert) -> State - Recommend development decision -> Decision - Development plan (PDP) -> Artefact - Mentoring match made -> Event - Capability uplift -> Outcome - Grow-the-skill workflow -> Workflow - Internal mobility move -> Event - Skills-coverage index -> Learning - Time-to-proficiency -> Learning Education n-eduOS Primary & Secondary School Operations [regulated] Operating Domains: - Daily attendance and absence registers - Timetable and room/teacher allocation - Pupil records and pastoral notes - Parent communications and consent - Behaviour and rewards tracking - Internal assessment and report cards - Safeguarding referrals and child-protection logs Vocabulary -> Runtime: - Pupil -> Actor - Teacher -> Actor - Class group / form -> Object - Timetable -> Object - Lesson period -> Event - Register taken -> Event - Marked present / absent -> State - Detention issued -> Decision - Safeguarding referral -> Workflow - Report card -> Artefact - Parental consent form -> Artefact - End-of-year promotion -> Outcome - Attendance rate -> Learning - Behaviour point -> Object - Pastoral note -> Artefact Special Educational Needs & Inclusion [regulated] Operating Domains: - Individual education / support plans - EHCP / IEP statutory reviews - Specialist intervention scheduling - Teaching-assistant deployment - Accessibility and exam-access arrangements - Annual review meetings with parents - Funding and provision mapping Vocabulary -> Runtime: - Learner with SEND -> Actor - SENCo (coordinator) -> Actor - Education, Health & Care Plan -> Artefact - Provision map -> Object - Intervention session -> Event - On the SEN register -> State - Plan-do-review cycle -> Workflow - Annual review held -> Event - Exam-access arrangement granted -> Decision - Funding band assigned -> Decision - Target met -> Outcome - Progress against target -> Learning - Support plan -> Artefact - Specialist referral -> Workflow School Admissions & Enrolment [regulated] Operating Domains: - Open-day and prospectus enquiries - Application intake and waitlists - Catchment and oversubscription criteria - Offer and acceptance management - Appeals handling - In-year and mid-term transfers - Roll-forward / census reconciliation Vocabulary -> Runtime: - Applicant family -> Actor - Admissions officer -> Actor - Application -> Object - Waitlist -> Object - Offer made -> Event - Place accepted -> State - Oversubscription criteria applied -> Decision - Appeal lodged -> Workflow - Offer letter -> Artefact - Enrolled on roll -> Outcome - Fill rate -> Learning - Catchment boundary -> Object - In-year transfer -> Event - Census record -> Artefact Curriculum & Lesson Planning Operating Domains: - Scheme-of-work design - Lesson plan authoring and sharing - Learning-objective and standards mapping - Resource and worksheet libraries - Differentiation for ability groups - Cross-class moderation - Curriculum coverage tracking Vocabulary -> Runtime: - Subject lead -> Actor - Scheme of work -> Object - Lesson plan -> Artefact - Learning objective -> Object - Curriculum standard -> Object - Lesson delivered -> Event - Plan published -> State - Differentiation choice -> Decision - Moderation review -> Workflow - Resource pack -> Artefact - Coverage complete -> Outcome - Coverage gap -> Learning - Knowledge organiser -> Artefact - Pacing guide -> Object Parent Engagement & Communications Operating Domains: - Announcements and newsletters - Parents' evening / conference booking - Permission slips and trip consent - Fee, lunch and club payments - Absence reporting by parents - Two-way messaging and translation - Home-school agreement tracking Vocabulary -> Runtime: - Parent / carer -> Actor - School office -> Actor - Message thread -> Object - Newsletter -> Artefact - Message sent -> Event - Read receipt -> State - Parents' evening slot booked -> Event - Consent given -> Decision - Permission slip -> Artefact - Trip payment workflow -> Workflow - Payment collected -> Outcome - Engagement rate -> Learning - Absence report -> Event - Home-school agreement -> Artefact School Finance & Operations [regulated] Operating Domains: - Budget setting and forecasting - Pupil-premium / grant tracking - Procurement and purchase orders - Catering and free-school-meal eligibility - Facilities and maintenance requests - Staff cover and supply booking - Statutory financial returns Vocabulary -> Runtime: - Business manager -> Actor - Budget line -> Object - Purchase order -> Artefact - Grant fund -> Object - Order approved -> Decision - Invoice received -> Event - Within budget -> State - Cover-booking workflow -> Workflow - Supply teacher booked -> Event - Maintenance ticket -> Object - Year-end accounts -> Artefact - Balanced budget -> Outcome - Spend per pupil -> Learning - Free-school-meal eligibility -> State n-universityOS Student Lifecycle & Registry [regulated] Operating Domains: - Course and module enrolment - Credit accumulation and progression - Programme-of-study management - Withdrawal, suspension and reinstatement - Transcript and award production - Graduation and conferral - Statutory student-data returns Vocabulary -> Runtime: - Student -> Actor - Registrar -> Actor - Module -> Object - Programme of study -> Object - Credit -> Object - Enrolment confirmed -> Event - Good standing -> State - Progression decision -> Decision - Suspend-and-reinstate workflow -> Workflow - Transcript -> Artefact - Degree conferred -> Outcome - Continuation rate -> Learning - Award classification -> Decision - Diploma certificate -> Artefact Admissions & Recruitment [regulated] Operating Domains: - Applicant funnel and CRM - Entry-requirement and offer rules - Clearing / waitlist management - International student visa sponsorship - Scholarship and bursary allocation - Deposit and acceptance tracking - Yield and conversion analytics Vocabulary -> Runtime: - Applicant -> Actor - Admissions tutor -> Actor - Application -> Object - Offer made -> Event - Conditional offer -> State - Offer-decision workflow -> Workflow - Scholarship awarded -> Decision - Visa sponsorship (CAS) -> Artefact - Deposit paid -> Event - Place confirmed -> Outcome - Conversion rate -> Learning - Entry tariff -> Object - Clearing place -> Object - Bursary letter -> Artefact Research Administration & Grants [regulated] Operating Domains: - Funding-call discovery - Grant proposal and costing - Award setup and budget management - Ethics and integrity approval - Research outputs and publications - Ethics / IRB review - Impact and assessment submissions Vocabulary -> Runtime: - Principal investigator -> Actor - Research office -> Actor - Funding call -> Object - Grant proposal -> Artefact - Proposal submitted -> Event - Award active -> State - Ethics-approval workflow -> Workflow - Ethics approval granted -> Decision - Grant budget -> Object - Publication -> Artefact - Grant awarded -> Outcome - Citation / impact score -> Learning - Milestone report -> Artefact - Spend-down decision -> Decision Academic Quality & Assessment [regulated] Operating Domains: - Exam scheduling and venues - Coursework submission and marking - Plagiarism / academic-integrity checks - Exam-board moderation - External examiner sign-off - Mitigating-circumstances handling - Programme review and validation Vocabulary -> Runtime: - Examiner -> Actor - External examiner -> Actor - Assessment -> Object - Submission -> Artefact - Work submitted -> Event - Under moderation -> State - Exam-board workflow -> Workflow - Mark ratified -> Decision - Academic-integrity flag -> Event - Mitigating circumstances granted -> Decision - Final grade -> Outcome - Pass rate -> Learning - Exam-board minutes -> Artefact - Module rubric -> Object Faculty & Academic HR Operating Domains: - Workload and teaching allocation - Tenure / promotion cases - Sabbatical and leave planning - Probation and review - Appointment and contract management - Peer teaching observation - Academic performance review Vocabulary -> Runtime: - Academic staff member -> Actor - Dean / head of department -> Actor - Workload model -> Object - Teaching allocation -> Object - Promotion case submitted -> Event - On probation -> State - Tenure-review workflow -> Workflow - Promotion decision -> Decision - Sabbatical approved -> Decision - Appointment contract -> Artefact - Tenure granted -> Outcome - Teaching evaluation score -> Learning - Observation report -> Artefact - Workload balance -> State Student Support & Wellbeing [regulated] Operating Domains: - Counselling and wellbeing appointments - Disability and accessibility support - Academic advising / tutoring - At-risk early-warning monitoring - Hardship and welfare funds - Conduct and disciplinary cases - Retention interventions Vocabulary -> Runtime: - Student -> Actor - Wellbeing adviser -> Actor - Support case -> Object - Appointment -> Object - Appointment booked -> Event - Flagged at-risk -> State - Disability support plan -> Artefact - Referral workflow -> Workflow - Intervention decision -> Decision - Hardship fund granted -> Decision - Student retained -> Outcome - Engagement / risk score -> Learning - Case note -> Artefact - Conduct hearing -> Event n-trainingOS Corporate Learning & Development Operating Domains: - Course catalogue and assignment - Mandatory training campaigns - Skill / competency frameworks - Learning paths and curricula - Manager-team learning dashboards - Content authoring and updates - Completion and compliance reporting Vocabulary -> Runtime: - Learner / employee -> Actor - L&D administrator -> Actor - Course -> Object - Learning path -> Object - Course assigned -> Event - In progress -> State - Enrolment workflow -> Workflow - Skill gap flagged -> Decision - Competency -> Object - Course completed -> Outcome - Completion rate -> Learning - Completion certificate -> Artefact - Course content / module -> Artefact - Due-date breached -> State Compliance & Mandatory Training [regulated] Operating Domains: - Regulatory training requirements - Renewal and expiry tracking - Role-based training matrices - Audit-evidence collection - Attestation and sign-off - Escalation for overdue training - Regulator reporting packs Vocabulary -> Runtime: - Regulated worker -> Actor - Compliance officer -> Actor - Training requirement -> Object - Training matrix -> Object - Training assigned -> Event - Compliant -> State - Expired / lapsed -> State - Renewal workflow -> Workflow - Attestation signed -> Decision - Audit evidence pack -> Artefact - Certificate of completion -> Artefact - Fully compliant workforce -> Outcome - Compliance rate -> Learning - Overdue escalation -> Event Vocational & Apprenticeship Training [regulated] Operating Domains: - Apprenticeship standards and frameworks - On-the-job / off-the-job hours logging - Portfolio of evidence building - Workplace assessor visits - Functional-skills delivery - Gateway and end-point assessment - Funding and levy claims Vocabulary -> Runtime: - Apprentice -> Actor - Assessor / coach -> Actor - Apprenticeship standard -> Object - Evidence portfolio -> Object - Assessor visit -> Event - Off-the-job hours -> Object - On programme -> State - Gateway workflow -> Workflow - Gateway decision -> Decision - End-point assessment -> Event - Apprenticeship achieved -> Outcome - Achievement rate -> Learning - Learning agreement -> Artefact - Levy claim -> Artefact Coding Bootcamps & Cohort Programmes [regulated] Operating Domains: - Cohort scheduling and capacity - Project and assignment grading - Mentor and instructor allocation - Career-services and placement - Income-share / financing agreements - Capstone and demo-day delivery - Outcomes / job-placement reporting Vocabulary -> Runtime: - Bootcamp student -> Actor - Instructor / mentor -> Actor - Cohort -> Object - Sprint / project -> Object - Project submitted -> Event - Active in cohort -> State - Capstone-review workflow -> Workflow - Graduation decision -> Decision - Income-share agreement -> Artefact - Capstone project -> Artefact - Job placement -> Outcome - Placement rate -> Learning - Demo day -> Event - Graduated -> State Online Course Marketplace (Creator) Operating Domains: - Course publishing and pricing - Lesson and module authoring - Student enrolment and access - Reviews and ratings - Promotions and coupons - Payouts and revenue share - Engagement and drop-off analytics Vocabulary -> Runtime: - Course creator -> Actor - Enrolled learner -> Actor - Course listing -> Object - Lesson / video -> Artefact - Purchase / enrolment -> Event - Published -> State - Coupon issued -> Decision - Payout workflow -> Workflow - Review left -> Event - Certificate of completion -> Artefact - Revenue earned -> Outcome - Completion / watch rate -> Learning - Coupon code -> Object - Refund requested -> Event Instructor-Led & Classroom Training Operations Operating Domains: - Scheduled class and session booking - Seat and waitlist management - Trainer and venue allocation - Joining instructions and logistics - Materials and kit distribution - Attendance and sign-in sheets - Post-course evaluation Vocabulary -> Runtime: - Delegate -> Actor - Trainer -> Actor - Scheduled session -> Object - Seat -> Object - Booking placed -> Event - Confirmed / waitlisted -> State - Booking-and-allocation workflow -> Workflow - Venue assigned -> Decision - Joining instructions -> Artefact - Attended -> Outcome - Attendance / fill rate -> Learning - Sign-in sheet -> Artefact - Course materials -> Artefact - Evaluation submitted -> Event n-certificationOS Professional Certification Programmes [regulated] Operating Domains: - Eligibility and prerequisite checks - Exam registration and scheduling - Candidate identity verification - Result determination and grading - Credential issuance - Recertification and CPD tracking - Public credential verification Vocabulary -> Runtime: - Candidate -> Actor - Certification body -> Actor - Credential -> Object - Eligibility application -> Object - Exam booked -> Event - Certified / active -> State - Recertification workflow -> Workflow - Pass/fail determination -> Decision - Credential issued -> Outcome - Digital badge / certificate -> Artefact - Pass rate -> Learning - Expired credential -> State - CPD points logged -> Event - Verification record -> Artefact Exam Delivery & Proctoring [regulated] Operating Domains: - Test-centre and slot allocation - Online / remote proctoring - Item bank and form assembly - Live invigilation and incident handling - Candidate authentication - Response capture and scoring - Security-breach investigation Vocabulary -> Runtime: - Test-taker -> Actor - Proctor / invigilator -> Actor - Exam form -> Object - Test slot -> Object - Exam started -> Event - In session -> State - Proctoring workflow -> Workflow - Flag / intervene decision -> Decision - Integrity incident logged -> Event - Score report -> Artefact - Result delivered -> Outcome - Flag rate -> Learning - Voided / invalidated -> State - Incident report -> Artefact Licensure & Regulatory Examinations [regulated] Operating Domains: - Statutory eligibility screening - Fitness-to-practise checks - Licence issuance and renewal - Mandatory continuing-education tracking - Register / roster maintenance - Complaints and disciplinary action - Regulator data reporting Vocabulary -> Runtime: - Licensee / practitioner -> Actor - Licensing board -> Actor - Licence -> Object - Public register -> Object - Application submitted -> Event - Licensed / in good standing -> State - Renewal workflow -> Workflow - Fitness-to-practise decision -> Decision - Licence granted -> Outcome - Licence certificate -> Artefact - Suspended / revoked -> State - Disciplinary case opened -> Event - Continuing-education compliance -> Learning - Register entry -> Artefact Digital Credentials & Verification Operating Domains: - Verifiable credential issuance - Open-badge design and criteria - Wallet and sharing - Employer / third-party verification - Credential revocation - Stacking and pathways - Issuance analytics Vocabulary -> Runtime: - Credential holder -> Actor - Issuer -> Actor - Verifiable credential -> Object - Badge criteria -> Object - Credential issued -> Event - Valid -> State - Verification request workflow -> Workflow - Revocation decision -> Decision - Open badge -> Artefact - Verified by employer -> Outcome - Verification volume -> Learning - Revoked -> State - Shared to wallet -> Event - Credential record -> Artefact Awarding Body Standards & Accreditation [regulated] Operating Domains: - Qualification / standard design - Centre approval and quality assurance - External moderation and verification - Standardisation of markers - Appeals and enquiries about results - Malpractice investigation - Awarding and certification cycle Vocabulary -> Runtime: - Approved centre -> Actor - External verifier -> Actor - Qualification standard -> Object - Assessment specification -> Object - Centre approved -> Event - Under verification -> State - Standardisation workflow -> Workflow - Award decision -> Decision - Enquiry about results lodged -> Event - Certificate issued -> Artefact - Qualification awarded -> Outcome - Centre conformance rate -> Learning - Malpractice case -> Object - Verification report -> Artefact Government & Public Sector n-govOS Policy & Legislation [regulated] Operating Domains: - Green and white papers in drafting - Bills passing through Parliamentary stages - Statutory instruments and secondary legislation - Impact assessments and consultation responses - Ministerial submissions and decision boxes - Cross-Whitehall policy clearances - Commencement dates and transition schedules Vocabulary -> Runtime: - Policy lead -> Actor - Bill -> Object - Consultation -> Workflow - Royal Assent -> Event - In committee stage -> State - Ministerial submission -> Artefact - Clearance decision -> Decision - Impact assessment -> Artefact - Statutory instrument -> Object - Commencement -> Event - Policy outcome delivered -> Outcome - Consultation insight -> Learning - Drafting amendment -> Event - Cleared for introduction -> State Major Programmes & Delivery (GMPP) [regulated] Operating Domains: - Programmes on the Government Major Projects Portfolio - Business cases at OBC/FBC stages - Spending Review settlements and reprofiling - Gateway reviews and IPA assurance - Benefits realisation plans - Risk and issue registers - Senior Responsible Owner appointments Vocabulary -> Runtime: - Senior Responsible Owner -> Actor - Programme -> Object - Business case -> Artefact - Gateway review -> Workflow - Delivery confidence assessment -> Decision - Amber/Red rating -> State - Reset point reached -> Event - Benefit realised -> Outcome - Risk register -> Artefact - Milestone slip -> Event - Funding approval -> Decision - Lessons learned log -> Learning - In implementation -> State - Reprofiled budget -> Object Citizen Identity & Digital Services [regulated] Operating Domains: - Verified citizen accounts and sign-in journeys - Identity proofing and document checks - Service transactions across the gov estate - Single sign-on and trust framework integrations - Accessibility and assisted-digital routes - Service performance dashboards - Notification and message preferences Vocabulary -> Runtime: - Citizen -> Actor - Verified account -> Object - Identity proofing -> Workflow - Sign-in -> Event - Identity verified -> State - Proofing decision -> Decision - Credential -> Artefact - Service transaction completed -> Outcome - Document check -> Workflow - Account locked -> State - Notification sent -> Event - Completion rate -> Learning - Trust framework scheme -> Object - Assisted-digital handoff -> Event Public Procurement & Commercial [regulated] Operating Domains: - Tenders and competitive procedures - Framework agreements and dynamic markets - Supplier bids and evaluation panels - Contract awards and standstill periods - Spend controls and approvals - Supplier performance and KPIs - Social value and SME targets Vocabulary -> Runtime: - Contracting authority -> Actor - Tender -> Object - Bid evaluation -> Workflow - Contract award -> Event - Under standstill -> State - Award decision -> Decision - Framework agreement -> Artefact - Supplier -> Actor - Contract signed -> Outcome - Spend approval -> Decision - Tender published -> Event - Social value score -> Learning - Contract notice -> Artefact - In competition -> State Public Finance & Spending Control [regulated] Operating Domains: - Departmental budgets (DEL/AME) and allocations - Estimates and Supplementary Estimates - Spend approvals against delegations - Accruals accounting and outturn - Fiscal events and forecasts - Managing public money compliance - Audit and value-for-money reviews Vocabulary -> Runtime: - Finance business partner -> Actor - Budget line -> Object - Estimate -> Artefact - Approval to spend -> Decision - Within delegation -> State - Outturn reported -> Event - Reconciliation -> Workflow - Overspend -> State - Forecast -> Artefact - Value-for-money achieved -> Outcome - Audit finding -> Learning - Virement -> Event - Accounting officer -> Actor - Funds released -> Event Freedom of Information & Casework Correspondence [regulated] Operating Domains: - FOI and subject access requests - Ministerial correspondence (PQs, treat-officials) - Public enquiries and complaint cases - Exemption assessments and redaction - Statutory response clocks - Disclosure logs and publication - Internal reviews and appeals Vocabulary -> Runtime: - Requester -> Actor - FOI request -> Object - Exemption assessment -> Workflow - Statutory clock started -> Event - Awaiting clearance -> State - Disclosure decision -> Decision - Response letter -> Artefact - Redacted document -> Artefact - Request closed -> Outcome - Internal review requested -> Event - Overdue -> State - Response-time performance -> Learning - Caseworker -> Actor - Published to disclosure log -> Event n-justiceOS Criminal Courts & Case Management [regulated] Operating Domains: - Charges and indictments before the court - Hearing listings and court diaries - Pleas and case progression stages - Evidence bundles and disclosure - Custody and bail status - Verdicts and sentencing - Warrants and enforcement orders Vocabulary -> Runtime: - Defendant -> Actor - Case file -> Object - Listing -> Workflow - Hearing -> Event - Awaiting trial -> State - Plea -> Decision - Indictment -> Artefact - Verdict returned -> Event - Sentence passed -> Outcome - Remanded in custody -> State - Evidence bundle -> Artefact - Adjournment -> Event - Magistrate -> Actor - Conviction-rate trend -> Learning Civil & Family Courts [regulated] Operating Domains: - Claims and money judgments - Family applications (care, contact, divorce) - Case management directions - Mediation and dispute resolution - Orders and undertakings - Fee remissions and hardship - Enforcement of judgments Vocabulary -> Runtime: - Claimant -> Actor - Claim -> Object - Directions hearing -> Workflow - Application filed -> Event - Stayed -> State - Court order -> Decision - Consent order -> Artefact - Judgment -> Artefact - Dispute resolved -> Outcome - Mediation -> Workflow - Default judgment entered -> Event - Awaiting allocation -> State - Respondent -> Actor - Settlement-rate insight -> Learning Prosecution & Charging [regulated] Operating Domains: - Police case files referred for charge - Charging decisions and threshold tests - Evidence review and disclosure schedules - Witness and victim management - Pre-charge bail and diversions - Trial readiness and counsel briefing - Appeals and reviews of decisions Vocabulary -> Runtime: - Prosecutor -> Actor - Case file -> Object - Charging review -> Workflow - Referral received -> Event - Under review -> State - Charging decision -> Decision - Disclosure schedule -> Artefact - Charge authorised -> Event - Case discontinued -> Outcome - Witness -> Actor - Counsel brief -> Artefact - No further action -> State - Trial-readiness rate -> Learning - Charge conviction secured -> Outcome Prisons & Custody [regulated] Operating Domains: - Prisoner reception and induction - Cell allocation and population management - Categorisation and risk assessment - Sentence calculation and release dates - Adjudications and incidents - Regime, work and education - Transfers and escorts Vocabulary -> Runtime: - Prisoner -> Actor - Prison record -> Object - Categorisation review -> Workflow - Reception -> Event - On remand -> State - Categorisation decision -> Decision - Sentence calculation -> Artefact - Released on licence -> Outcome - Adjudication -> Event - Segregated -> State - Cell allocation -> Decision - Incident report -> Artefact - Transfer authorised -> Event - Reoffending rate -> Learning Probation & Community Supervision [regulated] Operating Domains: - Offenders on licence or community orders - Sentence plans and interventions - Risk-of-harm assessments - Appointments and reporting compliance - Recall and breach proceedings - Accredited programmes and unpaid work - Resettlement and through-the-gate Vocabulary -> Runtime: - Service user -> Actor - Supervision case -> Object - Risk assessment -> Workflow - Appointment attended -> Event - On licence -> State - Recall decision -> Decision - Sentence plan -> Artefact - Breach raised -> Event - Order completed -> Outcome - High risk of harm -> State - Probation officer -> Actor - Unpaid-work hours -> Artefact - Compliance rate -> Learning - Recalled to custody -> Outcome Tribunals & Administrative Justice [regulated] Operating Domains: - Appeals across benefit, tax, immigration chambers - Listings and panel composition - Bundles and respondent responses - Paper and oral hearings - Decisions and statements of reasons - Onward appeals to upper tribunal - Set-aside and review applications Vocabulary -> Runtime: - Appellant -> Actor - Appeal -> Object - Listing -> Workflow - Appeal lodged -> Event - Awaiting hearing -> State - Tribunal decision -> Decision - Statement of reasons -> Artefact - Appeal allowed -> Outcome - Respondent bundle -> Artefact - Struck out -> State - Tribunal judge -> Actor - Onward appeal -> Event - Hearing held -> Event - Overturn rate -> Learning n-benefitOS Working-Age Benefits & Universal Credit [regulated] Operating Domains: - New claims and verification - Earnings and means assessment - Award calculation and payment cycles - Claimant commitments and conditionality - Sanctions and disputes - Change-of-circumstance reporting - Advances and deductions Vocabulary -> Runtime: - Claimant -> Actor - Claim -> Object - Means assessment -> Workflow - Claim submitted -> Event - In payment -> State - Award decision -> Decision - Claimant commitment -> Artefact - Payment issued -> Event - Entitlement awarded -> Outcome - Sanctioned -> State - Work coach -> Actor - Change of circumstances -> Event - Award notice -> Artefact - Off-flow rate -> Learning Disability & Health Assessment [regulated] Operating Domains: - PIP/DLA-style applications - Functional health assessments - Evidence gathering from clinicians - Points scoring against descriptors - Award periods and review dates - Mandatory reconsiderations - Appeals to tribunal Vocabulary -> Runtime: - Applicant -> Actor - Health assessment -> Workflow - Application -> Object - Assessment booked -> Event - Awaiting assessment -> State - Entitlement decision -> Decision - Assessment report -> Artefact - Descriptor points -> Object - Award granted -> Outcome - Mandatory reconsideration -> Event - Disallowed -> State - Healthcare assessor -> Actor - Decision-overturn rate -> Learning - Reconsidered award -> Outcome Pensions & Retirement [regulated] Operating Domains: - State pension entitlement and forecasts - National-insurance qualifying years - Deferral and uprating - Pension credit means-test - Payment scheduling abroad and at home - Bereavement and inherited entitlement - Overpayment recovery Vocabulary -> Runtime: - Pensioner -> Actor - Pension record -> Object - Entitlement calculation -> Workflow - State pension age reached -> Event - In payment -> State - Award decision -> Decision - Pension forecast -> Artefact - Qualifying year -> Object - Pension awarded -> Outcome - Deferred -> State - Uprating applied -> Event - Bereavement notified -> Event - Award letter -> Artefact - Take-up rate -> Learning Child & Family Support [regulated] Operating Domains: - Child benefit and maintenance - Childcare cost support - Family means assessment - Maintenance liability and arrears - Payment arrangements and enforcement - Parentage and household checks - High-income charge reconciliation Vocabulary -> Runtime: - Receiving parent -> Actor - Maintenance case -> Object - Liability assessment -> Workflow - Application opened -> Event - Collect & pay -> State - Maintenance calculation -> Decision - Payment schedule -> Artefact - Arrears accrued -> Event - Maintenance paid -> Outcome - Paying parent -> Actor - In arrears -> State - Enforcement action -> Decision - Liability order -> Artefact - Compliance rate -> Learning Employment Support & Back-to-Work [regulated] Operating Domains: - Jobseeker caseloads and segmentation - Employment programmes and referrals - Skills and training plans - Job-search activity tracking - Employer vacancy matching - Outcome payments to providers - Health and work conversations Vocabulary -> Runtime: - Jobseeker -> Actor - Caseload -> Object - Programme referral -> Workflow - Referral made -> Event - Actively seeking work -> State - Referral decision -> Decision - Action plan -> Artefact - Job start -> Event - Sustained employment -> Outcome - Provider -> Actor - Disengaged -> State - Vacancy match -> Workflow - Outcome payment -> Artefact - Job-outcome rate -> Learning Fraud, Error & Debt [regulated] Operating Domains: - Risk-scored claims for review - Investigations and interviews under caution - Overpayment identification and classification - Recovery plans and deductions - Penalties and prosecutions - Debt portfolio and write-offs - Data-matching and surveillance referrals Vocabulary -> Runtime: - Subject -> Actor - Overpayment -> Object - Investigation -> Workflow - Risk flag raised -> Event - Under investigation -> State - Recovery decision -> Decision - Penalty notice -> Artefact - Debt referred -> Event - Overpayment recovered -> Outcome - Investigator -> Actor - Written off -> State - Interview under caution -> Event - Recovery rate -> Learning - Fraud confirmed -> Outcome n-councilOS Adult Social Care [regulated] Operating Domains: - Care assessments and reviews - Care and support plans - Personal budgets and direct payments - Provider placements and brokerage - Safeguarding concerns - Financial assessment and charging - Reablement and hospital discharge Vocabulary -> Runtime: - Service user -> Actor - Care package -> Object - Needs assessment -> Workflow - Assessment requested -> Event - Eligible for support -> State - Eligibility decision -> Decision - Support plan -> Artefact - Personal budget -> Object - Needs met -> Outcome - Safeguarding alert -> Event - Social worker -> Actor - Awaiting placement -> State - Financial assessment -> Workflow - Delayed-discharge rate -> Learning Children's Services & Safeguarding [regulated] Operating Domains: - Referrals and contacts to the front door - Child-in-need and child-protection plans - Looked-after children and placements - Statutory visits and reviews - Court proceedings and care orders - Fostering and adoption - Early help and family support Vocabulary -> Runtime: - Child -> Actor - Child's case -> Object - Assessment -> Workflow - Referral received -> Event - On a protection plan -> State - Threshold decision -> Decision - Child-protection plan -> Artefact - Statutory visit -> Event - Permanence achieved -> Outcome - Social worker -> Actor - Looked-after -> State - Placement -> Object - Care order made -> Event - Re-referral rate -> Learning Housing & Homelessness [regulated] Operating Domains: - Homelessness applications and triage - Housing register and allocations - Temporary accommodation placements - Tenancy and rent accounts - Repairs and disrepair cases - Prevention and relief duties - Bidding and lettings Vocabulary -> Runtime: - Applicant -> Actor - Housing application -> Object - Homelessness assessment -> Workflow - Application made -> Event - In temporary accommodation -> State - Duty decision -> Decision - Personal housing plan -> Artefact - Property offered -> Event - Settled accommodation secured -> Outcome - Tenant -> Actor - Threatened with homelessness -> State - Allocation -> Decision - Repair order -> Artefact - Prevention rate -> Learning Council Tax & Local Revenues [regulated] Operating Domains: - Council-tax accounts and bands - Business-rates (NNDR) accounts - Discounts, exemptions and reliefs - Billing and instalment plans - Recovery and enforcement - Council-tax support claims - Refunds and write-offs Vocabulary -> Runtime: - Taxpayer -> Actor - Council-tax account -> Object - Recovery -> Workflow - Bill issued -> Event - In arrears -> State - Discount decision -> Decision - Liability order -> Artefact - Reminder sent -> Event - Account settled -> Outcome - Exemption -> Object - Summoned -> State - Enforcement agent referral -> Decision - Bill -> Artefact - Collection rate -> Learning Waste, Highways & Environment [regulated] Operating Domains: - Bin collection rounds and schedules - Missed-collection and fly-tipping reports - Pothole and street-defect repairs - Street cleansing and grounds - Permits and road closures - Recycling and disposal contracts - Environmental enforcement Vocabulary -> Runtime: - Resident -> Actor - Service request -> Object - Repair job -> Workflow - Report logged -> Event - Awaiting works -> State - Prioritisation decision -> Decision - Work order -> Artefact - Crew dispatched -> Event - Defect fixed -> Outcome - Operative -> Actor - Overdue -> State - Collection round -> Object - Fixed-penalty notice -> Artefact - First-time-fix rate -> Learning Democratic Services & Governance [regulated] Operating Domains: - Committee meetings and agendas - Member casework and ward enquiries - Decisions and call-ins - Registers of interest and declarations - Public consultations and petitions - Scrutiny and audit - Constitution and delegations Vocabulary -> Runtime: - Councillor -> Actor - Committee meeting -> Object - Decision-making -> Workflow - Meeting convened -> Event - Open for call-in -> State - Resolution -> Decision - Agenda pack -> Artefact - Decision published -> Event - Decision implemented -> Outcome - Resident petitioner -> Actor - Called in -> State - Member casework -> Object - Minutes -> Artefact - Decision-response time -> Learning n-licensingOS Alcohol, Entertainment & Late-Night [regulated] Operating Domains: - Premises and personal licence applications - Licensable activities and conditions - Hearings and representations - Temporary event notices - Reviews and suspensions - Designated premises supervisors - Enforcement and test purchases Vocabulary -> Runtime: - Licensee -> Actor - Premises licence -> Object - Application processing -> Workflow - Application received -> Event - Pending hearing -> State - Grant decision -> Decision - Licence conditions -> Artefact - Licence granted -> Event - Premises licensed -> Outcome - Responsible authority -> Actor - Suspended -> State - Review triggered -> Event - Licence certificate -> Artefact - Compliance rate -> Learning Taxi & Private Hire [regulated] Operating Domains: - Driver and vehicle licence applications - DBS and medical checks - Vehicle inspections and plates - Operator licensing - Knowledge and safeguarding tests - Complaints and revocations - Renewals and condition checks Vocabulary -> Runtime: - Driver applicant -> Actor - Driver licence -> Object - Fit-and-proper check -> Workflow - Application submitted -> Event - Awaiting checks -> State - Grant decision -> Decision - Vehicle plate -> Artefact - Inspection passed -> Event - Licensed to operate -> Outcome - Operator -> Actor - Revoked -> State - Complaint logged -> Event - Badge -> Artefact - Renewal-on-time rate -> Learning Food, Health & Safety Registration [regulated] Operating Domains: - Food business registrations - Hygiene inspections and ratings - Health-and-safety inspections - Improvement and prohibition notices - Sampling and complaints - Infectious-disease investigations - Re-rating and appeals Vocabulary -> Runtime: - Food business operator -> Actor - Registered premises -> Object - Inspection -> Workflow - Registration received -> Event - Awaiting inspection -> State - Rating decision -> Decision - Hygiene rating -> Artefact - Improvement notice served -> Event - Compliant -> Outcome - Environmental health officer -> Actor - Prohibited -> State - Inspection report -> Artefact - Re-rating requested -> Event - Broadly-compliant rate -> Learning Gambling & Adult Entertainment [regulated] Operating Domains: - Premises and operating licences - Personal management licences - Local risk assessments - Sexual-entertainment venue licensing - Conditions and exclusions - Reviews and revocations - Compliance assessments Vocabulary -> Runtime: - Operator -> Actor - Operating licence -> Object - Licensing assessment -> Workflow - Application lodged -> Event - Under consideration -> State - Grant decision -> Decision - Licence conditions -> Artefact - Licence issued -> Event - Authorised to operate -> Outcome - Licensing authority -> Actor - Revoked -> State - Review hearing -> Event - Risk assessment -> Artefact - Compliance-finding rate -> Learning Environmental & Trade Permits [regulated] Operating Domains: - Environmental permits for installations - Waste-carrier and scrap-metal licences - Animal-activity and pet-shop licences - Street-trading consents - Skip and scaffold permits - Discharge and emissions conditions - Variations and surrenders Vocabulary -> Runtime: - Permit holder -> Actor - Permit -> Object - Permitting -> Workflow - Application duly made -> Event - In determination -> State - Permit decision -> Decision - Permit conditions -> Artefact - Permit issued -> Event - Authorised activity -> Outcome - Regulator -> Actor - Surrendered -> State - Variation requested -> Event - Permit document -> Artefact - Permit-compliance rate -> Learning Trading Standards & Consumer Protection [regulated] Operating Domains: - Trader registrations and approvals - Product-safety and labelling checks - Underage-sales test purchases - Weights-and-measures verification - Scams and rogue-trader cases - Enforcement notices and prosecutions - Primary-authority partnerships Vocabulary -> Runtime: - Trader -> Actor - Approval -> Object - Market surveillance -> Workflow - Complaint received -> Event - Under enforcement -> State - Enforcement decision -> Decision - Enforcement notice -> Artefact - Test purchase made -> Event - Consumer harm prevented -> Outcome - Trading-standards officer -> Actor - Prohibited from trading -> State - Prosecution -> Decision - Evidence file -> Artefact - Detriment-prevented value -> Learning n-planningOS Development Management [regulated] Operating Domains: - Planning applications and validation - Statutory and neighbour consultations - Site visits and case assessment - Officer reports and recommendations - Committee determinations - Conditions and obligations - Decision notices and timescales Vocabulary -> Runtime: - Applicant -> Actor - Planning application -> Object - Consultation -> Workflow - Application validated -> Event - Pending consideration -> State - Determination -> Decision - Officer report -> Artefact - Decision issued -> Event - Planning permission granted -> Outcome - Case officer -> Actor - Refused -> State - Planning condition -> Artefact - Decision notice -> Artefact - Determination-in-time rate -> Learning Local Plans & Policy [regulated] Operating Domains: - Local-plan preparation and stages - Site allocations and the call for sites - Evidence base and viability - Public examination by inspector - Housing-need and land-supply targets - Consultation responses (Reg 18/19) - Adoption and monitoring Vocabulary -> Runtime: - Planning-policy officer -> Actor - Local plan -> Object - Plan-making -> Workflow - Consultation opened -> Event - At examination -> State - Allocation decision -> Decision - Site allocation -> Artefact - Plan adopted -> Event - Sound plan in place -> Outcome - Inspector -> Actor - Found unsound -> State - Evidence base -> Artefact - Five-year land supply -> Learning - Main-modification proposed -> Event Building Control [regulated] Operating Domains: - Building-regulations applications - Plans checking and approvals - Site inspections at key stages - Completion certificates - Dangerous-structure and demolition notices - Higher-risk building gateways - Competent-person scheme records Vocabulary -> Runtime: - Building owner -> Actor - Building-control application -> Object - Plans check -> Workflow - Application deposited -> Event - Awaiting inspection -> State - Approval decision -> Decision - Approved plans -> Artefact - Inspection passed -> Event - Completion certificate issued -> Outcome - Building-control surveyor -> Actor - Non-compliant -> State - Dangerous-structure notice -> Artefact - Gateway submitted -> Event - First-inspection-pass rate -> Learning Planning Enforcement [regulated] Operating Domains: - Alleged breaches and complaints - Site investigations and evidence - Breach-of-condition cases - Enforcement and stop notices - Retrospective applications - Appeals against notices - Prosecutions and injunctions Vocabulary -> Runtime: - Landowner -> Actor - Enforcement case -> Object - Investigation -> Workflow - Breach reported -> Event - Under investigation -> State - Expediency decision -> Decision - Enforcement notice -> Artefact - Notice served -> Event - Breach remedied -> Outcome - Enforcement officer -> Actor - Non-compliant -> State - Site visit -> Workflow - Stop notice -> Artefact - Compliance-on-notice rate -> Learning Land Charges & Property Searches [regulated] Operating Domains: - Local land-charge registrations - Official search requests - CON29 enquiries of the local authority - Conditions, agreements and notices on land - Highways and planning history data - Search turnaround and accuracy - Updates to the charges register Vocabulary -> Runtime: - Search applicant -> Actor - Land charge -> Object - Search processing -> Workflow - Search requested -> Event - Awaiting data -> State - Registration decision -> Decision - Search result -> Artefact - Charge registered -> Event - Search returned -> Outcome - Conveyancer -> Actor - On the register -> State - Charges register -> Object - Official certificate -> Artefact - Search turnaround time -> Learning Infrastructure & Developer Contributions [regulated] Operating Domains: - Section 106 agreements and obligations - Community Infrastructure Levy charges - Contribution triggers and milestones - Monitoring and compliance - Spend allocation to projects - Affordable-housing delivery - Reliefs, exemptions and appeals Vocabulary -> Runtime: - Developer -> Actor - Section 106 obligation -> Object - Contribution monitoring -> Workflow - Trigger reached -> Event - Outstanding -> State - Levy decision -> Decision - CIL liability notice -> Artefact - Payment received -> Event - Infrastructure funded -> Outcome - Monitoring officer -> Actor - In breach -> State - Spend allocation -> Decision - Deed of agreement -> Artefact - Contributions-collected rate -> Learning Commerce n-commerceOS Direct-to-Consumer Brand Store Operating Domains: - Product catalogue & variants - Storefront theme & landing pages - Cart & checkout funnel - Promotions & discount codes - Email/SMS lifecycle flows - Reviews & user-generated content - Conversion-rate experiments Vocabulary -> Runtime: - Shopper -> Actor - Product listing -> Object - Variant (size/colour) -> Object - Cart -> Object - Add to cart -> Event - Abandoned checkout -> State - Discount code -> Artefact - Apply best discount -> Decision - Checkout flow -> Workflow - Order confirmation -> Artefact - Order placed -> Event - Paid order -> Outcome - A/B test on PDP -> Decision - Conversion rate -> Learning - Average order value -> Learning Subscription & Recurring Commerce [regulated] Operating Domains: - Subscription plans & tiers - Billing cycles & renewals - Box curation / build-a-box - Pause / skip / swap controls - Dunning & failed-payment recovery - Churn-prevention offers - Member portal Vocabulary -> Runtime: - Subscriber -> Actor - Subscription plan -> Object - Billing cycle -> Object - Renewal charge -> Event - Active subscription -> State - Paused subscription -> State - Failed payment -> Event - Retry payment / dunning -> Workflow - Keep-or-cancel offer -> Decision - Invoice -> Artefact - Cancellation -> Event - Churned member -> Outcome - Retained member -> Outcome - Monthly recurring revenue -> Learning - Churn rate -> Learning Headless / Composable Commerce Operating Domains: - Commerce API & GraphQL layer - Content management (CMS) for storefront - Pricing & promotion engine - Search & merchandising service - Payment & tax microservices - Front-end framework (Next/Remix) - Webhooks & event bus Vocabulary -> Runtime: - Developer -> Actor - Commerce API -> Object - Product feed -> Object - Storefront token -> Artefact - Webhook fired -> Event - Cache invalidation -> Event - Stale catalogue -> State - Routing logic -> Decision - Deploy storefront -> Workflow - Build artefact -> Artefact - Live storefront -> State - Successful deploy -> Outcome - API latency -> Learning - Core Web Vitals -> Learning - Customer (end shopper) -> Actor Cross-Border & International Commerce [regulated] Operating Domains: - Local currency & FX pricing - Duty & tax calculation (DDP/DDU) - Multi-language storefronts - Geo-routed catalogue - Local payment methods - Customs documentation - Restricted-product compliance Vocabulary -> Runtime: - International shopper -> Actor - Market / region -> Object - Price book -> Object - Landed-cost quote -> Artefact - Currency conversion -> Event - Duties prepaid (DDP) -> State - Held at customs -> State - Choose DDP vs DDU -> Decision - Commercial invoice -> Artefact - Customs clearance -> Workflow - Cleared shipment -> Event - Delivered order -> Outcome - Cross-border conversion -> Learning - Duty leakage -> Learning Social & Live-Stream Commerce Operating Domains: - Shoppable posts & product tags - Live-stream shopping events - Creator / affiliate links - In-app checkout - Drop & flash-sale scheduling - Comment-to-buy automation - Engagement & attribution analytics Vocabulary -> Runtime: - Creator -> Actor - Viewer -> Actor - Shoppable post -> Object - Live shopping event -> Object - Product tag tapped -> Event - Live & selling -> State - Affiliate link -> Artefact - Schedule the drop -> Decision - Run the live sale -> Workflow - Comment-to-buy -> Event - Sold-out drop -> State - Attributed sale -> Outcome - Live conversion rate -> Learning - Creator commission earned -> Outcome Storefront Merchandising & CRO Operating Domains: - Collection & category curation - On-site search & autocomplete - Personalised recommendations - Banner & hero scheduling - Bundle & upsell offers - Inventory-aware ranking - Funnel analytics & heatmaps Vocabulary -> Runtime: - Merchandiser -> Actor - Collection -> Object - Search query -> Object - Recommendation slot -> Object - Pin product to top -> Decision - Out-of-stock -> State - Boost rule -> Artefact - Product viewed -> Event - Re-rank collection -> Workflow - Upsell bundle -> Object - Click-through -> Event - Add-to-cart rate -> Learning - Search exit rate -> Learning - Incremental revenue -> Outcome n-marketplaceOS Product Marketplace (multi-vendor) [regulated] Operating Domains: - Seller onboarding & verification - Listing creation & moderation - Catalogue mapping / deduplication - Buyer search & discovery - Order routing to sellers - Split payouts & commission - Dispute & refund resolution Vocabulary -> Runtime: - Seller -> Actor - Buyer -> Actor - Listing -> Object - Seller verification -> Workflow - Listing under review -> State - Listing approved -> Event - Commission rate -> Object - Payout -> Artefact - Hold seller payout -> Decision - Dispute raised -> Event - Refund issued -> Outcome - Completed transaction -> Outcome - Gross merchandise value -> Learning - Take rate -> Learning Services Marketplace Operating Domains: - Provider profiles & credentials - Service catalogue & packages - Availability & booking calendar - Quote / proposal exchange - Escrow & milestone release - Two-sided reviews - Trust & safety moderation Vocabulary -> Runtime: - Service provider -> Actor - Client -> Actor - Service package -> Object - Booking request -> Event - Quote -> Artefact - Accept the quote -> Decision - Booking confirmed -> State - Funds in escrow -> State - Milestone delivered -> Event - Release payment -> Workflow - Completed job -> Outcome - Provider rating -> Artefact - Repeat-booking rate -> Learning - Match-to-book conversion -> Learning Rental & Access Marketplace [regulated] Operating Domains: - Rentable inventory listings - Availability calendar & blackout dates - Booking & reservation flow - Security deposit & damage claims - Handover / return condition checks - Dynamic rental pricing - Insurance & protection plans Vocabulary -> Runtime: - Owner / lister -> Actor - Renter -> Actor - Rentable item -> Object - Reservation -> Object - Date blocked -> State - Check-out handover -> Event - Return inspection -> Workflow - Security deposit -> Artefact - Damage claim -> Decision - Item returned -> Event - Deposit refunded -> Outcome - Utilisation rate -> Learning - Damage incidence -> Learning - Protection plan -> Artefact Resale & Recommerce Marketplace [regulated] Operating Domains: - Item intake & authentication - Condition grading - Consignment vs buy-outright pricing - Photography & listing pipeline - Buyer purchase flow - Seller payout / store credit - Returns & re-listing Vocabulary -> Runtime: - Consignor -> Actor - Buyer -> Actor - Pre-owned item -> Object - Item intake -> Workflow - Authentication check -> Decision - Authenticated -> State - Condition grade -> Artefact - Listed for sale -> State - Item sold -> Event - Consignor payout -> Outcome - Store credit -> Artefact - Re-list -> Workflow - Sell-through rate -> Learning - Authentication accuracy -> Learning B2B / Wholesale Marketplace [regulated] Operating Domains: - Verified business buyer onboarding - Tiered & negotiated pricing - Minimum order quantities (MOQ) - RFQ & bulk quoting - Trade credit / net terms - Supplier compliance documents - Bulk order fulfilment routing Vocabulary -> Runtime: - Wholesale buyer -> Actor - Supplier -> Actor - Catalogue SKU -> Object - Price tier -> Object - RFQ submitted -> Event - Quote issued -> Artefact - Approve net terms -> Decision - Pending verification -> State - Bulk order -> Object - Negotiate-and-order -> Workflow - Trade credit line -> Artefact - Won account -> Outcome - Reorder frequency -> Learning - Credit default rate -> Learning n-retailOS Point of Sale & Checkout [regulated] Operating Domains: - Register / till configuration - Barcode scanning & lookup - Tender & split payments - Receipts (print/digital) - Returns & exchanges at till - Cash drawer reconciliation - Offline-mode transaction queue Vocabulary -> Runtime: - Cashier -> Actor - Customer -> Actor - Register / till -> Object - Basket -> Object - Scan item -> Event - Tender payment -> Event - Drawer open -> State - Apply return policy -> Decision - Receipt -> Artefact - Sale completed -> Outcome - End-of-day cash-up -> Workflow - Cash variance -> State - Sales per hour -> Learning - Items per basket -> Learning Store Inventory & Replenishment Operating Domains: - On-shelf stock counts - Backroom & stockroom locations - Replenishment & shelf gap detection - Stock receiving & put-away - Cycle counts & shrinkage - Inter-store transfers - Planogram compliance Vocabulary -> Runtime: - Stock associate -> Actor - Stock unit (SKU) -> Object - Shelf location -> Object - Delivery received -> Event - Put-away -> Workflow - Shelf gap -> State - Trigger replenishment -> Decision - Cycle count -> Workflow - Stock-out -> State - Transfer note -> Artefact - Counted stock -> Outcome - Shrinkage -> Learning - On-shelf availability -> Learning - Stock adjustment -> Event Workforce & Store Operations [regulated] Operating Domains: - Shift scheduling & rotas - Clock-in / time & attendance - Task lists & store walks - Labour budgeting vs traffic - Training & certifications - Opening / closing checklists - Compliance & incident logging Vocabulary -> Runtime: - Store associate -> Actor - Store manager -> Actor - Shift -> Object - Rota -> Artefact - Clock in -> Event - On shift -> State - Assign task -> Decision - Opening checklist -> Workflow - Task completed -> Event - Incident report -> Artefact - Covered shift -> Outcome - Understaffed -> State - Labour cost % -> Learning - Sales per labour hour -> Learning Pricing & Promotions (in-store) [regulated] Operating Domains: - Shelf-edge & electronic labels - Markdown & clearance pricing - Multi-buy & promotion setup - Price overrides at till - Competitor price monitoring - Loyalty discount rules - Margin guardrails Vocabulary -> Runtime: - Pricing manager -> Actor - Price label -> Object - Markdown -> Object - Promotion -> Object - Price change pushed -> Event - On promotion -> State - Approve markdown -> Decision - Schedule promotion -> Workflow - Promotion live -> State - Price audit report -> Artefact - Margin protected -> Outcome - Promo uplift -> Learning - Markdown loss -> Learning - Override logged -> Event Customer Loyalty & CRM (retail) [regulated] Operating Domains: - Loyalty enrolment & cards - Points & rewards ledger - Tiers & member benefits - Targeted offers & coupons - Customer profile & purchase history - Consent & marketing preferences - Member analytics & segments Vocabulary -> Runtime: - Member -> Actor - Loyalty account -> Object - Points balance -> Object - Points earned -> Event - Reward redeemed -> Event - Gold tier -> State - Send targeted offer -> Decision - Coupon -> Artefact - Enrol member -> Workflow - Marketing consent -> State - Retained customer -> Outcome - Repeat purchase rate -> Learning - Redemption rate -> Learning - Customer lifetime value -> Learning Omnichannel & Click-and-Collect Operating Domains: - Buy-online-pickup-in-store (BOPIS) - Ship-from-store fulfilment - Unified inventory view - Endless aisle / order-in-store - Returns across channels - Locker & collection point ops - Single customer order history Vocabulary -> Runtime: - Omnichannel shopper -> Actor - Pickup associate -> Actor - Online order -> Object - Collection point -> Object - Order ready for pickup -> State - Customer collected -> Event - Pick from store shelf -> Workflow - Route to nearest store -> Decision - Ship-from-store label -> Artefact - Cross-channel return -> Event - Fulfilled order -> Outcome - Awaiting collection -> State - Click-collect rate -> Learning - Pick accuracy -> Learning n-logisticsOS Freight & Transport Management (TMS) [regulated] Operating Domains: - Load planning & consolidation - Carrier selection & rating - Freight booking & tendering - Shipment tracking & ETA - Freight audit & invoice match - Exception & claims handling - Multimodal leg planning Vocabulary -> Runtime: - Shipper -> Actor - Carrier -> Actor - Shipment -> Object - Load -> Object - Tender to carrier -> Decision - In transit -> State - Pickup completed -> Event - Bill of lading -> Artefact - Plan and dispatch -> Workflow - Delivery exception -> Event - Delivered on time -> Outcome - Freight invoice -> Artefact - On-time delivery % -> Learning - Cost per mile -> Learning Last-Mile Delivery [regulated] Operating Domains: - Route optimisation - Driver dispatch & app - Delivery time windows - Proof of delivery capture - Failed-delivery & re-attempt - Customer delivery notifications - Driver settlement & pay Vocabulary -> Runtime: - Driver -> Actor - Recipient -> Actor - Delivery stop -> Object - Route -> Object - Optimise route -> Decision - Out for delivery -> State - Parcel scanned -> Event - Proof of delivery -> Artefact - Run the route -> Workflow - Failed attempt -> Event - Delivered parcel -> Outcome - Missed delivery -> State - First-attempt success rate -> Learning - Stops per hour -> Learning Fleet Management [regulated] Operating Domains: - Vehicle register & assets - Maintenance & service schedule - Fuel & energy tracking - Telematics & driver behaviour - Compliance (MOT/inspections) - Fleet utilisation & assignment - Incident & accident records Vocabulary -> Runtime: - Fleet manager -> Actor - Vehicle -> Object - Maintenance schedule -> Object - Service due -> State - Inspection logged -> Event - Off the road (VOR) -> State - Schedule the service -> Decision - Maintenance workflow -> Workflow - Service record -> Artefact - Vehicle returned to service -> Outcome - Harsh-braking event -> Event - Roadworthy -> State - Fleet utilisation -> Learning - Cost per vehicle -> Learning International Freight Forwarding [regulated] Operating Domains: - Booking & space allocation - Container & consolidation planning - Customs brokerage & filing - Documentation (B/L, certificates) - Port & terminal coordination - Demurrage & detention tracking - Track-and-trace across legs Vocabulary -> Runtime: - Freight forwarder -> Actor - Consignee -> Actor - Container -> Object - Booking -> Object - Vessel departed -> Event - At port / on water -> State - File customs entry -> Decision - Customs clearance -> Workflow - Certificate of origin -> Artefact - Held for inspection -> State - Cleared and released -> Event - Delivered to consignee -> Outcome - Demurrage cost -> Learning - Transit time -> Learning Parcel & Carrier Management Operating Domains: - Multi-carrier rate shopping - Label generation & manifesting - Service-level selection - Tracking aggregation - Returns label & RMA - Carrier performance scorecards - Surcharge & billing reconciliation Vocabulary -> Runtime: - Shipping operator -> Actor - Carrier account -> Object - Parcel -> Object - Rate-shop carriers -> Decision - Shipping label -> Artefact - Manifest closed -> Event - Label printed -> State - Buy and print labels -> Workflow - Tracking update -> Event - Return label -> Artefact - Shipped parcel -> Outcome - Awaiting collection -> State - Average shipping cost -> Learning - Carrier on-time score -> Learning n-procurementOS Procure-to-Pay (P2P) Operating Domains: - Purchase requisitions - Approval workflows & limits - Purchase order issuance - Goods/service receipt - Invoice matching (3-way) - Spend categories & budgets - Catalogue & punch-out buying Vocabulary -> Runtime: - Requester -> Actor - Approver -> Actor - Requisition -> Object - Purchase order -> Object - Submit for approval -> Event - Pending approval -> State - Approve the spend -> Decision - Three-way match -> Workflow - Goods receipt note -> Artefact - Invoice matched -> Event - PO closed -> Outcome - Off-contract spend -> State - Maverick spend % -> Learning - PO cycle time -> Learning Strategic Sourcing & Tendering [regulated] Operating Domains: - Sourcing event setup (RFx) - Supplier invitation & registration - Bid collection & comparison - Scoring & evaluation criteria - Award decision & justification - Savings tracking - Reverse auctions Vocabulary -> Runtime: - Sourcing lead -> Actor - Bidding supplier -> Actor - Sourcing event (RFP/RFQ) -> Object - Bid -> Object - Bid submitted -> Event - Under evaluation -> State - Award the contract -> Decision - Run the tender -> Workflow - Scorecard -> Artefact - Award notice -> Artefact - Awarded supplier -> Outcome - Realised savings -> Outcome - Sourcing savings % -> Learning - Bid coverage -> Learning Supplier Management & Onboarding [regulated] Operating Domains: - Supplier registration & vetting - Bank & tax detail validation - Document & certification collection - Risk & sanctions screening - Performance scorecards - Supplier segmentation - Periodic re-qualification Vocabulary -> Runtime: - Supplier -> Actor - Procurement officer -> Actor - Supplier record -> Object - Onboarding form -> Object - Documents submitted -> Event - Pending verification -> State - Approve supplier -> Decision - Vet and onboard -> Workflow - Compliance certificate -> Artefact - Sanctions flag -> State - Approved supplier -> Outcome - Supplier scorecard -> Artefact - Supplier risk score -> Learning - Onboarding cycle time -> Learning Contract Lifecycle Management [regulated] Operating Domains: - Contract authoring & templates - Clause library & playbooks - Negotiation & redlining - Approval & e-signature - Obligation & milestone tracking - Renewal & expiry alerts - Contract repository & search Vocabulary -> Runtime: - Contract owner -> Actor - Counterparty -> Actor - Contract -> Object - Clause -> Object - Redline sent -> Event - In negotiation -> State - Approve final terms -> Decision - Route for signature -> Workflow - Signed contract -> Artefact - Active / executed -> State - Renewal due -> Event - Executed agreement -> Outcome - Auto-renewal rate -> Learning - Time-to-signature -> Learning Spend Analytics & Category Management Operating Domains: - Spend data classification - Category taxonomy - Supplier consolidation analysis - Tail-spend identification - Savings pipeline & opportunities - Budget vs actual tracking - Compliance & leakage reporting Vocabulary -> Runtime: - Category manager -> Actor - Spend record -> Object - Category -> Object - Spend classified -> Event - Unclassified spend -> State - Target a category -> Decision - Build the savings plan -> Workflow - Opportunity assessment -> Artefact - Savings opportunity -> Object - Savings realised -> Outcome - Addressable spend -> State - Tail-spend ratio -> Learning - Spend under management -> Learning - Supplier concentration -> Learning n-supplychainOS Demand Planning & Forecasting Operating Domains: - Demand forecast generation - Forecast overrides & consensus - New-product introduction curves - Seasonality & promotion lift - Forecast accuracy review - Demand sensing signals - Statistical model selection Vocabulary -> Runtime: - Demand planner -> Actor - Forecast -> Object - Demand signal -> Object - Forecast published -> Event - Awaiting consensus -> State - Override the forecast -> Decision - Run the forecast cycle -> Workflow - Consensus forecast -> Artefact - Forecast locked -> State - Plan approved -> Outcome - Bias detected -> Event - Forecast accuracy (MAPE) -> Learning - Forecast bias -> Learning Inventory & Replenishment Planning Operating Domains: - Safety-stock & reorder points - Replenishment proposals - Multi-echelon optimisation - Excess & obsolete review - ABC/XYZ segmentation - Inventory targets by node - Allocation under shortage Vocabulary -> Runtime: - Inventory planner -> Actor - Stock-keeping unit -> Object - Reorder point -> Object - Below safety stock -> State - Replenishment proposed -> Event - Approve replenishment -> Decision - Rebalance inventory -> Workflow - Replenishment order -> Artefact - Excess / obsolete -> State - Stock-out avoided -> Outcome - Stockout event -> Event - Inventory turns -> Learning - Days of supply -> Learning - Fill rate -> Learning Sales & Operations Planning (S&OP / IBP) Operating Domains: - Demand-supply reconciliation - Capacity & constraint balancing - Scenario / what-if modelling - Executive review & sign-off - Financial reconciliation to plan - Gap closure actions - Rolling planning horizon Vocabulary -> Runtime: - S&OP planner -> Actor - Executive sponsor -> Actor - Supply plan -> Object - Scenario -> Object - Imbalance flagged -> State - Run a what-if -> Decision - Reconcile demand & supply -> Workflow - Plan presented -> Event - Consensus plan -> Artefact - Plan signed off -> Outcome - Constrained plan -> State - Gap closed -> Event - Plan attainment -> Learning - Demand-supply gap -> Learning Supply Chain Visibility & Control Tower Operating Domains: - End-to-end shipment visibility - Disruption & risk alerts - Supplier & node monitoring - Exception triage & resolution - ETA prediction & delay impact - Network event timeline - Resolution playbooks Vocabulary -> Runtime: - Control-tower analyst -> Actor - Supply node -> Object - Inbound shipment -> Object - Disruption alert -> Event - At risk -> State - Escalate the exception -> Decision - Resolve the disruption -> Workflow - Mitigation plan -> Artefact - Delayed -> State - Exception resolved -> Outcome - ETA revised -> Event - On-time-in-full (OTIF) -> Learning - Disruption response time -> Learning Production & Manufacturing Planning [regulated] Operating Domains: - Master production schedule - Material requirements (MRP) - Capacity & line scheduling - Work-order release - Bill of materials management - Constraint & bottleneck planning - Schedule adherence tracking Vocabulary -> Runtime: - Production planner -> Actor - Work order -> Object - Bill of materials -> Object - Material shortage -> State - Run MRP -> Workflow - Release the work order -> Decision - Work order released -> Event - Production schedule -> Artefact - On the line -> State - Production completed -> Outcome - Line stoppage -> Event - Schedule adherence -> Learning - Capacity utilisation -> Learning n-fulfilmentOS Warehouse Management (WMS) Operating Domains: - Receiving & dock scheduling - Put-away & slotting - Bin & location management - Cycle counting & accuracy - Wave & task management - Replenishment to pick faces - Labour & equipment tracking Vocabulary -> Runtime: - Warehouse operative -> Actor - Bin location -> Object - Tote / pallet -> Object - Goods received -> Event - Put away stock -> Workflow - Location empty -> State - Slot the item -> Decision - Cycle count -> Workflow - Count variance -> State - Stock put away -> Outcome - Inventory adjustment -> Event - Inventory accuracy -> Learning - Dock-to-stock time -> Learning Order Fulfilment & Pick-Pack-Ship Operating Domains: - Order release & batching - Pick path & assignment - Pick confirmation & scan - Packing & cartonisation - Carton weigh & verify - Label & manifest at pack - Short-pick & substitution handling Vocabulary -> Runtime: - Picker -> Actor - Packer -> Actor - Pick list -> Object - Order -> Object - Wave released -> Event - Picked item -> Event - Short pick -> State - Substitute the item -> Decision - Pick-pack-ship -> Workflow - Packing slip -> Artefact - Ready to ship -> State - Order shipped -> Outcome - Units picked per hour -> Learning - Order accuracy -> Learning Returns & Reverse Logistics [regulated] Operating Domains: - Return authorisation (RMA) - Inbound return receiving - Inspection & disposition grading - Restock / refurbish / scrap routing - Refund & credit trigger - Return reason capture - Warranty & recall handling Vocabulary -> Runtime: - Returns operative -> Actor - Returning customer -> Actor - Return (RMA) -> Object - Returned item -> Object - Return received -> Event - Awaiting inspection -> State - Disposition decision -> Decision - Grade and route -> Workflow - Disposition note -> Artefact - Restocked -> State - Refund triggered -> Outcome - Return rate -> Learning - Recovery value -> Learning Inventory Control & Accuracy [regulated] Operating Domains: - Real-time stock ledger - Lot / batch / serial tracking - Expiry & FEFO management - Stock holds & quarantine - Inventory reconciliation - Damage & write-off processing - Multi-location stock view Vocabulary -> Runtime: - Inventory controller -> Actor - Stock item -> Object - Lot / batch -> Object - Quarantine hold -> State - Stock counted -> Event - Release the hold -> Decision - Reconcile inventory -> Workflow - Write-off record -> Artefact - Expired -> State - Reconciled stock -> Outcome - Discrepancy logged -> Event - Stock accuracy % -> Learning - Shrinkage rate -> Learning Cold-Chain & Specialised Fulfilment [regulated] Operating Domains: - Temperature-zone storage - Cold-chain monitoring & alerts - Hazmat & dangerous-goods handling - Time-critical / perishable picking - Insulated packing & gel-pack rules - Excursion & breach logging - Compliance documentation Vocabulary -> Runtime: - Cold-chain operative -> Actor - Temperature zone -> Object - Perishable item -> Object - Temperature reading -> Event - Within range -> State - Temperature excursion -> Event - Quarantine the batch -> Decision - Cold-chain pack-out -> Workflow - Excursion report -> Artefact - Breached / spoiled -> State - Compliant shipment -> Outcome - Cold-chain compliance rate -> Learning - Spoilage rate -> Learning Industry & Manufacturing n-manufactureOS Discrete Assembly & Final Assembly Operating Domains: - Assembly line / takt-paced station - Work order on a routing - Bill of materials & kitting - Operator workstation & andon call - Line-side material flow (kanban) - First-pass-yield station check - Shift handover & line balancing Vocabulary -> Runtime: - Line Operator -> Actor - Work Order -> Object - Bill of Materials -> Artefact - Routing -> Workflow - Andon Pull -> Event - Station Cycle Complete -> Event - In-Process -> State - Line Stopped -> State - Rework or Scrap Call -> Decision - Kit -> Object - Build Record -> Artefact - Units Shipped to Plan -> Outcome - First-Pass Yield -> Learning - Takt Adherence -> Learning Process & Batch Manufacturing (chemicals, food, pharma) [regulated] Operating Domains: - Batch recipe & phase steps - Reactor / vessel / mixer - Charge & dispense of raw materials - In-line CIP (clean-in-place) cycle - Batch genealogy & lot tracing - Set-point control & deviation watch - Yield reconciliation per batch Vocabulary -> Runtime: - Process Operator -> Actor - Batch -> Object - Master Recipe -> Artefact - Phase Sequence -> Workflow - Material Charge -> Event - Set-Point Deviation -> Event - Cooking / Reacting -> State - On Hold (QA) -> State - Release or Reprocess -> Decision - Lot Number -> Object - Batch Record -> Artefact - Released Batch Quantity -> Outcome - Batch Yield -> Learning - Right-First-Time Rate -> Learning Production Planning & Scheduling Operating Domains: - Master production schedule - Finite capacity scheduling board - Material requirements (MRP) run - Changeover & sequence optimisation - Demand vs. capacity load view - Expedite & de-expedite queue - Schedule attainment tracking Vocabulary -> Runtime: - Production Planner -> Actor - Planned Order -> Object - Master Schedule -> Artefact - MRP Run -> Workflow - Schedule Published -> Event - Material Shortage Flagged -> Event - Firm Planned -> State - Capacity Overloaded -> State - Resequence the Line -> Decision - Changeover Slot -> Object - Capacity Plan -> Artefact - On-Time-In-Full Delivery -> Outcome - Schedule Attainment -> Learning - Changeover Loss -> Learning Machining & Fabrication (CNC, metalworking) Operating Domains: - CNC machine cell & tool magazine - Job setup & first-article inspection - Tool life & offset management - Spindle / cutting program (G-code) - Coolant & chip management - In-cycle dimensional check - Machine utilisation tracking Vocabulary -> Runtime: - Machinist -> Actor - Job -> Object - NC Program -> Artefact - Setup Sheet -> Workflow - Tool Change -> Event - Cycle Start -> Event - Running -> State - Idle / Waiting Setup -> State - Scrap or Save Part -> Decision - Cutting Tool -> Object - First-Article Report -> Artefact - Good Parts Produced -> Outcome - Spindle Utilisation -> Learning - Tool Life per Edge -> Learning Contract Manufacturing & EMS [regulated] Operating Domains: - Customer build package & spec - New product introduction (NPI) ramp - Approved vendor list & part sourcing - Production traveller per serial - Customer quality reporting - Engineering change order handling - Yield & cost per customer program Vocabulary -> Runtime: - Program Manager -> Actor - Customer Build Package -> Object - Production Traveller -> Artefact - NPI Ramp -> Workflow - Engineering Change Released -> Event - Build Authorised -> Event - In Qualification -> State - On Customer Hold -> State - Accept Deviation Request -> Decision - Serialised Unit -> Object - Certificate of Conformance -> Artefact - Program Margin -> Outcome - Program Yield -> Learning - Ramp-to-Volume Time -> Learning Warehouse & Material Logistics (internal) Operating Domains: - Receiving & inbound inspection dock - Storage bin & put-away location - Pick-pack-ship for finished goods - Cycle count & inventory accuracy - Line replenishment & milk run - Goods-in transit & WIP staging - Inventory turns tracking Vocabulary -> Runtime: - Warehouse Operator -> Actor - Pallet / Handling Unit -> Object - Pick List -> Artefact - Put-Away Flow -> Workflow - Goods Received -> Event - Replenishment Triggered -> Event - Available to Promise -> State - Quarantined Stock -> State - Allocate or Backorder -> Decision - Storage Bin -> Object - Goods Receipt Note -> Artefact - Orders Shipped Complete -> Outcome - Inventory Accuracy -> Learning - Inventory Turns -> Learning n-qualityOS Incoming & In-Process Inspection Operating Domains: - Inspection plan & sampling rule - Gauge / measurement instrument - Characteristic & tolerance check - Non-conformance capture at source - Quarantine & disposition queue - Supplier defect feedback loop - Defect-rate trending Vocabulary -> Runtime: - Quality Inspector -> Actor - Inspection Lot -> Object - Inspection Plan -> Artefact - Sampling Workflow -> Workflow - Measurement Recorded -> Event - Out-of-Tolerance Found -> Event - Accepted -> State - Quarantined -> State - Accept, Reject or Use-As-Is -> Decision - Gauge -> Object - Inspection Report -> Artefact - Lots Released to Production -> Outcome - Defect Parts Per Million -> Learning - Supplier Defect Rate -> Learning Non-Conformance & CAPA [regulated] Operating Domains: - Non-conformance report (NCR) intake - Containment & quarantine action - Root-cause investigation (8D / 5-Why) - Corrective & preventive action plan - Effectiveness verification - Recurrence tracking by part/process - Cost-of-poor-quality ledger Vocabulary -> Runtime: - Quality Engineer -> Actor - Non-Conformance Report -> Object - 8D Report -> Artefact - CAPA Process -> Workflow - NCR Raised -> Event - Containment Applied -> Event - Under Investigation -> State - Closed-Effective -> State - Assign Root Cause -> Decision - Corrective Action -> Object - Verification Record -> Artefact - Recurrence Eliminated -> Outcome - CAPA Closure Time -> Learning - Cost of Poor Quality -> Learning Calibration & Metrology [regulated] Operating Domains: - Instrument register & cal schedule - Calibration certificate & standard - Out-of-tolerance impact assessment - Reference standard traceability - Recall of suspect measurements - Cal due / overdue dashboard - Measurement system analysis (MSA) Vocabulary -> Runtime: - Calibration Technician -> Actor - Measuring Instrument -> Object - Calibration Certificate -> Artefact - Calibration Cycle -> Workflow - Calibration Due -> Event - Found Out-of-Tolerance -> Event - In Calibration -> State - Overdue / Out of Service -> State - Quarantine Affected Measurements -> Decision - Reference Standard -> Object - Traceability Chain -> Artefact - Instruments Fit-for-Use -> Outcome - Calibration Compliance Rate -> Learning - Gauge R&R -> Learning Supplier Quality Management Operating Domains: - Supplier scorecard & rating - PPAP / first-article approval - Supplier audit & finding tracking - Incoming reject & charge-back - Containment at supplier (controlled shipping) - Approved supplier list governance - Supplier performance trending Vocabulary -> Runtime: - Supplier Quality Engineer -> Actor - Supplier -> Actor - PPAP Submission -> Object - Supplier Approval Workflow -> Workflow - PPAP Approved -> Event - Charge-Back Issued -> Event - Approved Source -> State - On Controlled Shipping -> State - Approve or Reject Submission -> Decision - Supplier Scorecard -> Artefact - Audit Finding Log -> Artefact - Qualified Supply Base -> Outcome - Supplier PPM -> Learning - On-Time Quality Delivery -> Learning Quality Management System & Audit [regulated] Operating Domains: - Controlled document & SOP library - Internal & external audit programme - Finding & observation tracking - Management review cadence - Training & competency records - Change control governance - Audit-readiness scorecard Vocabulary -> Runtime: - Quality Manager -> Actor - Auditor -> Actor - Controlled Document -> Object - Audit Programme -> Workflow - Finding Raised -> Event - Document Revised -> Event - Effective / Released -> State - Non-Conformity Open -> State - Accept or Escalate Finding -> Decision - Standard Operating Procedure -> Artefact - Audit Report -> Artefact - Certification Maintained -> Outcome - Audit Finding Closure Rate -> Learning - Document Control Compliance -> Learning n-maintenanceOS Preventive & Planned Maintenance Operating Domains: - Asset register & equipment hierarchy - PM schedule & task list - Maintenance work order - Backlog & planning board - Permit-to-work coordination - Spare-parts reservation per job - PM compliance tracking Vocabulary -> Runtime: - Maintenance Technician -> Actor - Asset -> Object - PM Work Order -> Object - PM Schedule -> Workflow - Work Order Raised -> Event - Job Completed -> Event - In Service -> State - Awaiting Parts -> State - Defer or Execute Now -> Decision - Task List -> Artefact - Maintenance History Log -> Artefact - Asset Uptime -> Outcome - PM Compliance -> Learning - Schedule Compliance Rate -> Learning Reactive Maintenance & Breakdowns Operating Domains: - Breakdown / fault notification - Triage & priority assignment - Diagnosis & fault isolation - Emergency spare sourcing - Return-to-service sign-off - Repeat-failure flagging - Mean-time-to-repair tracking Vocabulary -> Runtime: - Shift Maintainer -> Actor - Breakdown Notification -> Object - Fault Report -> Artefact - Triage Flow -> Workflow - Equipment Tripped -> Event - Restored to Service -> Event - Down -> State - Limp Mode / Degraded -> State - Repair or Run-to-Failure -> Decision - Replacement Part -> Object - Repair Record -> Artefact - Restored Availability -> Outcome - Mean Time To Repair -> Learning - Repeat Failure Rate -> Learning Predictive & Condition Monitoring Operating Domains: - Sensor & condition data stream - Vibration / thermal / oil analysis - Alarm threshold & alert rule - Anomaly & failure-mode detection - Remaining-useful-life estimate - Inspection route & rounds - Avoided-failure tracking Vocabulary -> Runtime: - Reliability Engineer -> Actor - Monitored Asset -> Object - Condition Reading -> Artefact - Monitoring Route -> Workflow - Threshold Crossed -> Event - Anomaly Detected -> Event - Healthy -> State - Alarm / Degrading -> State - Intervene or Keep Monitoring -> Decision - Sensor -> Object - Health Assessment Report -> Artefact - Failures Avoided -> Outcome - Remaining Useful Life -> Learning - Prediction Accuracy -> Learning MRO Spare Parts & Storeroom Operating Domains: - Spare-parts catalogue & criticality - Storeroom bin & stock level - Reorder point & min/max policy - Parts issue & return to job - Obsolescence & dead-stock review - Vendor lead-time tracking - Stockout-avoidance metric Vocabulary -> Runtime: - Storeroom Keeper -> Actor - Spare Part -> Object - Parts Catalogue -> Artefact - Replenishment Flow -> Workflow - Part Issued to Job -> Event - Reorder Point Hit -> Event - In Stock -> State - Stocked Out -> State - Stock or Source-on-Demand -> Decision - Storeroom Bin -> Object - Stock Issue Note -> Artefact - Parts Availability -> Outcome - Stockout Rate -> Learning - Spares Carrying Cost -> Learning Asset Lifecycle & Capital Planning Operating Domains: - Asset master & nameplate data - Lifecycle & replacement forecast - Capital project & retrofit request - Total cost of ownership view - Decommission & disposal record - Warranty & service contract tracking - Asset health index scoring Vocabulary -> Runtime: - Asset Manager -> Actor - Capital Asset -> Object - Lifecycle Forecast -> Artefact - Capital Planning Cycle -> Workflow - Asset Commissioned -> Event - Asset Decommissioned -> Event - Operational -> State - End-of-Life -> State - Repair, Replace or Retire -> Decision - Service Contract -> Object - Disposal Record -> Artefact - Extended Asset Life -> Outcome - Total Cost of Ownership -> Learning - Asset Health Index -> Learning n-energyOS Industrial Energy Management [regulated] Operating Domains: - Sub-meter tree & energy hierarchy - Load profile & demand curve - Tariff & demand-charge model - Energy baseline & target - Power factor & quality monitoring - Energy KPI per unit of output - Energy reduction project tracking Vocabulary -> Runtime: - Energy Manager -> Actor - Energy Meter -> Object - Load Profile -> Artefact - Metering & Reconciliation -> Workflow - Demand Peak Recorded -> Event - Tariff Window Changed -> Event - Within Baseline -> State - Over Target -> State - Shed or Hold Load -> Decision - Energy Account -> Object - Energy Report -> Artefact - Energy Cost Saved -> Outcome - Energy Intensity (kWh/unit) -> Learning - Power Factor -> Learning On-Site Generation & Renewables [regulated] Operating Domains: - Generation asset (PV / CHP / wind) - Generation forecast vs. actual - Grid export & import balance - Power purchase agreement terms - Curtailment & dispatch decision - Maintenance window for generators - Renewable yield tracking Vocabulary -> Runtime: - Generation Operator -> Actor - Generation Asset -> Object - Generation Forecast -> Artefact - Dispatch Schedule -> Workflow - Export to Grid -> Event - Curtailment Signal -> Event - Generating -> State - Curtailed -> State - Self-Consume or Export -> Decision - Power Purchase Agreement -> Object - Generation Settlement Statement -> Artefact - Renewable Energy Delivered -> Outcome - Capacity Factor -> Learning - Self-Consumption Ratio -> Learning Carbon & Emissions Accounting [regulated] Operating Domains: - Emissions source inventory - Scope 1/2/3 ledger - Emission factor library - Carbon target & glide path - Reduction initiative pipeline - Disclosure & verification pack - Carbon intensity per product Vocabulary -> Runtime: - Sustainability Lead -> Actor - Emissions Source -> Object - Emission Factor -> Artefact - Carbon Accounting Cycle -> Workflow - Activity Data Captured -> Event - Reduction Milestone Hit -> Event - On Track to Target -> State - Off Glide-Path -> State - Reduce, Offset or Defer -> Decision - Carbon Ledger Entry -> Object - Disclosure Report -> Artefact - Emissions Reduced -> Outcome - Carbon Intensity per Product -> Learning - Scope 3 Coverage -> Learning Demand Response & Flexibility [regulated] Operating Domains: - Flexible load register - Demand-response event signal - Curtailment plan & playbook - Capacity market commitment - Battery / storage dispatch - Settlement & payment reconciliation - Flexibility revenue tracking Vocabulary -> Runtime: - Flexibility Operator -> Actor - Flexible Load -> Object - Response Playbook -> Artefact - Dispatch Response Flow -> Workflow - DR Event Called -> Event - Load Shed Confirmed -> Event - Available to Respond -> State - Responding / Dispatched -> State - Participate or Opt Out -> Decision - Storage Battery -> Object - Settlement Statement -> Artefact - Flexibility Revenue Earned -> Outcome - Response Delivery Accuracy -> Learning - Availability Factor -> Learning Compressed Air, Steam & Utilities-Within-Plant Operating Domains: - Compressor / boiler house assets - Steam & air distribution network - Leak detection & loss survey - Set-point & pressure optimisation - Trap & condensate management - Utility cost allocation to lines - Specific energy consumption tracking Vocabulary -> Runtime: - Utilities Engineer -> Actor - Compressor / Boiler -> Object - Distribution Network -> Object - Leak Survey -> Workflow - Pressure Drop Detected -> Event - Leak Logged -> Event - Optimised -> State - Leaking / Inefficient -> State - Repair or Tolerate Loss -> Decision - Survey Report -> Artefact - Cost Allocation Sheet -> Artefact - Utility Losses Eliminated -> Outcome - Specific Energy Consumption -> Learning - Compressed Air Leak Rate -> Learning n-utilitiesOS Electricity Distribution Network Operations [regulated] Operating Domains: - Network topology & feeder map - Switching & isolation plan - Outage & fault management - Load forecasting per substation - Connection & new-supply request - Voltage & power-quality monitoring - Network reliability (SAIDI/SAIFI) tracking Vocabulary -> Runtime: - Control Room Operator -> Actor - Feeder / Substation -> Object - Switching Programme -> Artefact - Outage Restoration Flow -> Workflow - Fault Detected -> Event - Supply Restored -> Event - Energised -> State - Isolated -> State - Reroute or Wait for Repair -> Decision - Connection Request -> Object - Outage Report -> Artefact - Customer Minutes Restored -> Outcome - SAIDI / SAIFI -> Learning - Network Availability -> Learning Water & Wastewater Operations [regulated] Operating Domains: - Treatment works & process stages - Pumping station & pressure zone - Water quality sampling & compliance - Leakage & burst-main management - Discharge consent monitoring - Network pressure & flow balancing - Compliance & quality KPI tracking Vocabulary -> Runtime: - Treatment Operator -> Actor - Treatment Works -> Object - Quality Sample -> Object - Treatment Process Flow -> Workflow - Sample Taken -> Event - Consent Breach Detected -> Event - Within Consent -> State - Out of Compliance -> State - Divert or Treat-On -> Decision - Discharge Consent -> Artefact - Compliance Sample Report -> Artefact - Compliant Water Supplied -> Outcome - Leakage Rate -> Learning - Quality Compliance Rate -> Learning Gas Network & Pipeline Operations [regulated] Operating Domains: - Pipeline & main asset register - Pressure tier & regulator station - Leak / escape report management - Emergency isolation & make-safe - Mains replacement programme - Odour & gas-detection survey - Network safety performance tracking Vocabulary -> Runtime: - Gas Network Engineer -> Actor - Pipeline / Main -> Object - Escape Report -> Object - Make-Safe Procedure -> Workflow - Gas Escape Reported -> Event - Supply Isolated -> Event - Live -> State - Capped / Made Safe -> State - Repair or Replace Main -> Decision - Regulator Station -> Object - Survey Record -> Artefact - Escapes Made Safe On Time -> Outcome - Escape Response Time -> Learning - Mains Replacement Rate -> Learning Metering, Billing & Meter-to-Cash [regulated] Operating Domains: - Meter register & reading schedule - Consumption & estimate management - Tariff & rate application - Billing run & exception queue - Smart-meter data validation - Dispute & adjustment handling - Billing accuracy tracking Vocabulary -> Runtime: - Metering Operator -> Actor - Meter -> Object - Meter Reading -> Object - Meter-to-Cash Flow -> Workflow - Reading Received -> Event - Billing Exception Raised -> Event - Billed -> State - On Dispute -> State - Estimate or Re-Read -> Decision - Tariff -> Artefact - Customer Bill -> Artefact - Revenue Collected -> Outcome - Billing Accuracy -> Learning - Estimated-Read Ratio -> Learning Field Service & Network Workforce [regulated] Operating Domains: - Field job dispatch & scheduling - Crew & vehicle resource pool - Permit & safe-system-of-work issue - Job pack & site instruction - First-time-fix on site - Mobile job completion & evidence - Field productivity tracking Vocabulary -> Runtime: - Field Engineer -> Actor - Dispatcher -> Actor - Field Job -> Object - Dispatch & Scheduling Flow -> Workflow - Job Dispatched -> Event - Job Completed On Site -> Event - En Route -> State - On Site -> State - Complete or Return-Visit -> Decision - Permit to Work -> Artefact - Completion Evidence Pack -> Artefact - Jobs Completed to SLA -> Outcome - First-Time-Fix Rate -> Learning - Jobs per Crew per Day -> Learning n-industrialOS Industrial Control & Automation (PLC/SCADA/DCS) [regulated] Operating Domains: - Control loop & PID parameter - PLC / DCS program & logic - SCADA tag & HMI screen - Alarm rationalisation & flood control - Set-point & recipe download - Control-narrative & interlock map - Loop performance tracking Vocabulary -> Runtime: - Control Engineer -> Actor - Control Loop -> Object - PLC Program -> Artefact - Set-Point Download Flow -> Workflow - Alarm Triggered -> Event - Set-Point Changed -> Event - In Automatic -> State - In Manual / Bypassed -> State - Auto or Manual Override -> Decision - SCADA Tag -> Object - Control Narrative -> Artefact - Process Held in Control -> Outcome - Loop Variability -> Learning - Alarm Flood Rate -> Learning OT Cybersecurity & Network [regulated] Operating Domains: - OT asset inventory & zones - Network segmentation & conduits - Vulnerability & patch backlog - Anomalous-traffic detection - Remote-access governance - Incident response playbook - OT risk-exposure tracking Vocabulary -> Runtime: - OT Security Engineer -> Actor - OT Asset -> Object - Asset Inventory -> Artefact - Incident Response Flow -> Workflow - Intrusion Detected -> Event - Patch Applied -> Event - Secure / Segmented -> State - Exposed / At Risk -> State - Isolate or Monitor -> Decision - Security Zone -> Object - Incident Report -> Artefact - Threats Contained -> Outcome - Mean Time To Detect -> Learning - Patch Coverage -> Learning Industrial Data & Historian / Analytics Operating Domains: - Time-series historian & tags - Data pipeline & contextualisation - KPI & dashboard authoring - Data-quality & gap monitoring - Model / analytic deployment - Self-serve analytics access - Data-availability tracking Vocabulary -> Runtime: - Manufacturing Data Engineer -> Actor - Historian Tag -> Object - Data Pipeline -> Workflow - Contextualisation Model -> Artefact - Data Gap Detected -> Event - Analytic Deployed -> Event - Streaming / Live -> State - Stale / Disconnected -> State - Backfill or Discard -> Decision - Dataset -> Object - KPI Dashboard -> Artefact - Decisions Informed by Data -> Outcome - Data Availability -> Learning - Tag Coverage -> Learning Robotics & Cobots [regulated] Operating Domains: - Robot cell & end-effector - Path / program teach & deploy - Cell safety & light-curtain zones - Cycle-time & throughput tuning - Gripper & tooling changeover - Fault recovery & re-home - Robot utilisation tracking Vocabulary -> Runtime: - Robotics Technician -> Actor - Robot Cell -> Object - Robot Program / Path -> Artefact - Teach & Deploy Flow -> Workflow - Cycle Triggered -> Event - Safety Stop Hit -> Event - Running Auto -> State - Faulted / Estop -> State - Reset or Re-Teach -> Decision - End-Effector -> Object - Cell Layout Spec -> Artefact - Cells Running to Cycle -> Outcome - Robot Utilisation -> Learning - Mean Time Between Stops -> Learning Digital Twin & Simulation Operating Domains: - Plant / line digital model - Simulation scenario & run - Model-to-reality calibration - What-if & bottleneck analysis - Commissioning & virtual test - Parameter optimisation experiment - Model fidelity tracking Vocabulary -> Runtime: - Simulation Engineer -> Actor - Digital Twin Model -> Object - Scenario Definition -> Artefact - Simulation Run Flow -> Workflow - Run Completed -> Event - Model Recalibrated -> Event - Calibrated -> State - Drifting from Reality -> State - Adopt or Reject Scenario -> Decision - Simulation Run -> Object - Optimisation Result Pack -> Artefact - Validated Design Change -> Outcome - Model Fidelity -> Learning - Prediction Error -> Learning n-safetyOS Incident & Investigation Management [regulated] Operating Domains: - Incident & near-miss report - Severity triage & classification - Investigation (root-cause) workflow - Corrective action tracking - Regulatory reportability check - Lessons-learned distribution - Incident-rate trending Vocabulary -> Runtime: - Safety Officer -> Actor - Incident Report -> Object - Investigation Pack -> Artefact - Investigation Workflow -> Workflow - Incident Reported -> Event - Investigation Closed -> Event - Under Investigation -> State - Closed-Verified -> State - Reportable or Internal-Only -> Decision - Corrective Action -> Object - Lessons-Learned Bulletin -> Artefact - Recurrence Prevented -> Outcome - Total Recordable Incident Rate -> Learning - Lost-Time Injury Frequency -> Learning Permit to Work & Safe Systems [regulated] Operating Domains: - Permit issue & authorisation - Isolation & lockout/tagout (LOTO) - Hot-work / confined-space control - Permit conflict & SIMOPS check - Gas test & atmosphere monitoring - Permit handback & close-out - Permit compliance tracking Vocabulary -> Runtime: - Permit Authoriser -> Actor - Work Permit -> Object - Isolation Certificate -> Artefact - Permit Issue Flow -> Workflow - Permit Issued -> Event - Permit Handed Back -> Event - Active Permit -> State - Suspended -> State - Authorise or Reject Permit -> Decision - Lockout Point -> Object - Method Statement -> Artefact - Work Done Without Harm -> Outcome - Permit Compliance Rate -> Learning - Isolation Error Rate -> Learning Risk Assessment & Hazard Control [regulated] Operating Domains: - Hazard register & risk matrix - Task / area risk assessment - Control measure & hierarchy - Residual-risk acceptance sign-off - Review cadence & re-assessment - Method statement library - Risk-exposure tracking Vocabulary -> Runtime: - Risk Assessor -> Actor - Hazard -> Object - Risk Assessment -> Artefact - Assessment Review Cycle -> Workflow - Hazard Identified -> Event - Control Implemented -> Event - Controlled / Tolerable -> State - Unacceptable Risk -> State - Accept, Reduce or Eliminate -> Decision - Control Measure -> Object - Safe System of Work -> Artefact - Risk Reduced to Tolerable -> Outcome - Open High Risks -> Learning - Assessment Currency -> Learning Environmental Compliance & Permits [regulated] Operating Domains: - Environmental permit & consent - Emissions / discharge monitoring - Waste classification & disposal - Spill & exceedance event log - Regulatory return & reporting - Audit & inspection readiness - Compliance-exceedance tracking Vocabulary -> Runtime: - Environmental Manager -> Actor - Environmental Permit -> Object - Monitoring Return -> Artefact - Compliance Reporting Flow -> Workflow - Exceedance Recorded -> Event - Spill Reported -> Event - Within Permit Limits -> State - In Breach -> State - Self-Report or Remediate First -> Decision - Waste Consignment -> Object - Compliance Certificate -> Artefact - Permit Compliance Maintained -> Outcome - Exceedance Count -> Learning - Waste Diversion Rate -> Learning Occupational Health & Workforce Safety [regulated] Operating Domains: - Health surveillance schedule - Exposure monitoring (noise/dust/chem) - Fitness-for-work & return-to-work - PPE issue & competency record - Behavioural safety observation - Toolbox talk & briefing log - Health-exposure trend tracking Vocabulary -> Runtime: - Occupational Health Advisor -> Actor - Worker Health Record -> Object - Exposure Survey -> Artefact - Health Surveillance Flow -> Workflow - Exposure Recorded -> Event - Safety Observation Logged -> Event - Fit for Work -> State - Restricted Duties -> State - Clear or Refer Worker -> Decision - PPE Issue Record -> Object - Toolbox Talk Record -> Artefact - Workforce Kept Healthy -> Outcome - Exposure Exceedance Rate -> Learning - Safe Behaviour Index -> Learning Media & Digital n-mediaOS Newsroom & Editorial Production [regulated] Operating Domains: - Story pitches and the assignment desk - The editorial calendar and run-of-show - Draft articles moving through copy and sub-editing - Fact-checking and source verification - Embargoed releases and breaking-news alerts - Corrections, updates and takedowns - Photo desk and asset selection - Homepage and section curation Vocabulary -> Runtime: - Reporter -> Actor - Assignment desk -> Actor - Story -> Object - Pitch -> Object - Source -> Object - Embargo lifted -> Event - Breaking-news alert -> Event - In sub-editing -> State - Spike or run -> Decision - Send to copy desk -> Workflow - Published article -> Artefact - Correction notice -> Artefact - Story went live -> Outcome - Pickup and citation count -> Learning Broadcast & Live Television [regulated] Operating Domains: - The rundown and segment timing - Master control and playout schedule - Live studio gallery and camera cuts - Lower-thirds and on-air graphics - Satellite feeds and live remotes - Ad-break insertion and station IDs - Captioning and compliance logging - Programme as-runs and reconciliation Vocabulary -> Runtime: - Producer -> Actor - Anchor -> Actor - Segment -> Object - Rundown -> Object - Lower-third -> Artefact - Cut to live -> Event - Ad break started -> Event - On air -> State - Take the next item -> Decision - Roll the package -> Workflow - As-run log -> Artefact - Programme aired clean -> Outcome - Overrun in seconds -> Learning Investigative & Long-form Desk [regulated] Operating Domains: - Document caches and leaked datasets - Source protection and secure dropboxes - Legal review and pre-publication clearance - Reporting timelines spanning months - Evidence boards linking people and entities - Right-of-reply correspondence - Multi-part series planning - Data analysis and reconciliation Vocabulary -> Runtime: - Investigative reporter -> Actor - Whistleblower -> Actor - Document cache -> Object - Lead -> Object - Evidence board -> Object - Legal cleared it -> Event - Under legal review -> State - Publish or hold -> Decision - Send for pre-publication review -> Workflow - Series exposé -> Artefact - Right-of-reply letter -> Artefact - Story stood up -> Outcome - Impact and follow-on coverage -> Learning Wire Service & Syndication [regulated] Operating Domains: - Wire feed slugging and priority levels - Multi-language transmission - Subscriber distribution lists - Photo and video wire packages - Rate cards and licensing terms - Take-downs and kill notices - Story slugs and topic codes - Subscriber usage reporting Vocabulary -> Runtime: - Wire editor -> Actor - Subscriber outlet -> Actor - Wire item -> Object - Slug -> Object - Priority flash -> Event - Kill notice issued -> Event - On the wire -> State - Set transmission priority -> Decision - Transmit to subscribers -> Workflow - Syndication package -> Artefact - Licensing agreement -> Artefact - Story carried by outlets -> Outcome - Pickup rate by subscriber -> Learning Audience & Distribution Operating Domains: - Homepage and app-feed curation - Push notifications and alerts - Newsletter editions and sends - Paywall and metering rules - SEO headlines and tagging - Social distribution scheduling - Traffic and engagement dashboards - A/B headline testing Vocabulary -> Runtime: - Audience editor -> Actor - Subscriber -> Actor - Headline variant -> Object - Newsletter edition -> Object - Push sent -> Event - Paywall hit -> Event - Behind the paywall -> State - Promote to homepage -> Decision - Schedule the send -> Workflow - Curated front page -> Artefact - Subscription conversion -> Outcome - Click-through and dwell time -> Learning n-socialOS Social Media Management Operating Domains: - The content calendar across channels - Drafts and scheduled posts - Cross-network publishing - Approval workflows and sign-off - Hashtag and asset libraries - Reply and mention monitoring - Campaign tagging and link tracking - Performance reporting per channel Vocabulary -> Runtime: - Social manager -> Actor - Follower -> Actor - Post -> Object - Content calendar -> Object - Post published -> Event - Mention received -> Event - Scheduled -> State - Approve or reject post -> Decision - Route for sign-off -> Workflow - Carousel asset -> Artefact - Campaign report -> Artefact - Post went viral -> Outcome - Engagement rate -> Learning Community Management Operating Domains: - Member onboarding and roles - Discussion threads and channels - Reputation and trust levels - Events and AMAs - Rules, pinned posts and onboarding flows - Reports and escalations - Sentiment and health tracking - Ambassador and mod programmes Vocabulary -> Runtime: - Community member -> Actor - Moderator -> Actor - Thread -> Object - Channel -> Object - Member joined -> Event - Report filed -> Event - Pending approval -> State - Grant or revoke role -> Decision - Onboard new member -> Workflow - Pinned guidelines -> Artefact - Community grew -> Outcome - Community health score -> Learning Trust & Safety / Content Moderation [regulated] Operating Domains: - The moderation queue and severity tiers - Policy rules and decision trees - User reports and appeals - Account actions (warn, suspend, ban) - Known-harm hash databases - Reviewer workflows and double-checks - Audit trails for enforcement - Transparency reporting Vocabulary -> Runtime: - Reviewer -> Actor - Reported user -> Actor - Flagged item -> Object - Policy rule -> Object - Report escalated -> Event - Appeal submitted -> Event - Awaiting review -> State - Remove, suspend or allow -> Decision - Run through escalation tier -> Workflow - Enforcement record -> Artefact - Account actioned -> Outcome - Time-to-action and accuracy -> Learning Influencer & Creator Partnerships [regulated] Operating Domains: - Creator discovery and shortlists - Briefs and deliverable schedules - Contracts and usage rights - Content approval and revisions - Disclosure and #ad compliance - Payment milestones - Campaign performance tracking - Whitelisting and boosting Vocabulary -> Runtime: - Brand manager -> Actor - Influencer -> Actor - Brief -> Object - Deliverable -> Object - Content submitted -> Event - Approved for posting -> State - Approve or request revision -> Decision - Send brief and collect drafts -> Workflow - Partnership agreement -> Artefact - Sponsored post -> Artefact - Campaign delivered -> Outcome - Cost per engagement -> Learning Social Listening & Reputation Operating Domains: - Keyword and brand-mention tracking - Sentiment streams and spikes - Crisis detection and alerting - Share-of-voice benchmarking - Topic and trend clustering - Influencer/critic identification - Response playbooks - Executive reputation dashboards Vocabulary -> Runtime: - Analyst -> Actor - Brand advocate -> Actor - Mention -> Object - Tracked keyword -> Object - Sentiment spike -> Event - Crisis flagged -> Event - Trending negative -> State - Respond or monitor -> Decision - Trigger crisis playbook -> Workflow - Listening report -> Artefact - Reputation recovered -> Outcome - Share of voice -> Learning n-creatorOS Content Production Pipeline Operating Domains: - Idea backlog and content buckets - Scripting and storyboards - Filming and shoot days - Editing and revisions - Thumbnails and titles - Upload and scheduling - Series and playlist planning - Repurposing into clips Vocabulary -> Runtime: - Creator -> Actor - Editor -> Actor - Video -> Object - Script -> Object - Upload published -> Event - In editing -> State - Publish or hold for batch -> Decision - Move idea to production -> Workflow - Final cut -> Artefact - Thumbnail -> Artefact - Video went live -> Outcome - Average view duration -> Learning Monetisation & Revenue [regulated] Operating Domains: - Ad-revenue and RPM tracking - Brand-deal pipeline - Membership and subscription tiers - Merch drops and inventory - Affiliate links and codes - Tips, super-chats and donations - Payout schedules across platforms - Rate-card and negotiation Vocabulary -> Runtime: - Creator -> Actor - Sponsor -> Actor - Brand deal -> Object - Membership tier -> Object - Payout cleared -> Event - Deal signed -> Event - Awaiting payout -> State - Accept or counter the offer -> Decision - Invoice and collect payment -> Workflow - Sponsorship contract -> Artefact - Monthly revenue hit target -> Outcome - Revenue per thousand views -> Learning Audience Growth & Channel Analytics Operating Domains: - Subscriber and follower funnels - Retention and drop-off curves - Traffic-source breakdowns - Algorithm signals and CTR - Cross-platform growth - Community posts and polls - Trend-jacking opportunities - Competitor benchmarking Vocabulary -> Runtime: - Subscriber -> Actor - Channel -> Object - Retention curve -> Object - Subscriber milestone hit -> Event - Trending -> State - Double down or pivot content -> Decision - Analyse and adjust strategy -> Workflow - Analytics snapshot -> Artefact - Channel hit a growth tier -> Outcome - Click-through rate -> Learning - Audience analyst -> Actor - Watch hours -> Object Live Streaming Operating Domains: - Stream schedule and go-live - Scene switching and overlays - Chat moderation and bots - Alerts and donation goals - Raids and host coordination - Clip capture and highlights - Subscriber perks and emotes - Stream health and bitrate Vocabulary -> Runtime: - Streamer -> Actor - Chat moderator -> Actor - Stream -> Object - Overlay scene -> Object - Went live -> Event - Raid incoming -> Event - Live now -> State - Switch scene or end stream -> Decision - Start the broadcast -> Workflow - Highlight clip -> Artefact - Stream hit concurrent peak -> Outcome - Average concurrent viewers -> Learning Talent Management & Brand [regulated] Operating Domains: - Roster of represented creators - Inbound deal inbox - Calendar and availability - Rights, likeness and IP - Personal-brand assets and kits - PR and press opportunities - Career and content roadmap - Conflict and exclusivity tracking Vocabulary -> Runtime: - Manager -> Actor - Represented creator -> Actor - Deal inquiry -> Object - Roster slot -> Object - Offer came in -> Event - Under negotiation -> State - Take or pass on opportunity -> Decision - Vet and route the deal -> Workflow - Media kit -> Artefact - Management agreement -> Artefact - Creator signed a major deal -> Outcome - Deal close rate -> Learning n-gameOS Game Development Production [regulated] Operating Domains: - Feature backlog and sprints - Builds and version branches - Bug tracking and triage - Milestone and vertical slices - Asset pipeline and reviews - Playtests and feedback loops - Certification submissions - Release candidates Vocabulary -> Runtime: - Game designer -> Actor - QA tester -> Actor - Build -> Object - Bug ticket -> Object - Build broke -> Event - Milestone reached -> Event - In QA -> State - Ship or slip the milestone -> Decision - Submit for certification -> Workflow - Release candidate -> Artefact - Gold master shipped -> Outcome - Crash rate -> Learning Live Ops & Game Economy [regulated] Operating Domains: - Seasons and battle passes - Live events and limited-time modes - In-game economy and sinks/sources - Patch and hotfix cadence - Store rotation and offers - Player segmentation and targeting - A/B tested tuning - Currency and item catalogue Vocabulary -> Runtime: - Live-ops manager -> Actor - Player -> Actor - Season -> Object - In-game item -> Object - Event went live -> Event - Hotfix deployed -> Event - Live event running -> State - Buff or nerf the economy -> Decision - Roll out the patch -> Workflow - Patch notes -> Artefact - Engagement spiked this season -> Outcome - Daily active users -> Learning Player Community & Support Operating Domains: - Support tickets and refunds - Player reports and ban waves - Forums and feedback channels - Patch communication - Account recovery - Anti-cheat enforcement - Sentiment and review monitoring - Player surveys Vocabulary -> Runtime: - Support agent -> Actor - Player account -> Actor - Support ticket -> Object - Player report -> Object - Cheat detected -> Event - Refund requested -> Event - Account suspended -> State - Ban or warn the account -> Decision - Run the ban wave -> Workflow - Resolution note -> Artefact - Player retained after issue -> Outcome - Ticket resolution time -> Learning Esports & Competitive [regulated] Operating Domains: - Tournament brackets and seeding - Match scheduling and casting - Team and roster registration - Rulebooks and referee decisions - Prize-pool distribution - Anti-cheat and integrity - Broadcast production - Ranking and leaderboards Vocabulary -> Runtime: - Tournament organiser -> Actor - Pro player -> Actor - Match -> Object - Bracket -> Object - Match started -> Event - Roster locked -> State - Uphold or overturn the call -> Decision - Run the tournament -> Workflow - Final standings -> Artefact - Prize-pool payout -> Artefact - Championship decided -> Outcome - Viewership peak -> Learning Game Publishing & Storefront Operating Domains: - Store-page and listing assets - Pricing and regional tiers - Wishlists and pre-orders - Launch and release windows - Discount campaigns and sales - Revenue-share and payouts - Localisation and ratings - DLC and bundle catalogue Vocabulary -> Runtime: - Publisher -> Actor - Customer -> Actor - Store listing -> Object - Price tier -> Object - Game launched -> Event - Wishlist hit threshold -> Event - Pre-order live -> State - Set the launch discount -> Decision - Publish to the storefront -> Workflow - Store page -> Artefact - Launch sales target met -> Outcome - Wishlist conversion rate -> Learning n-streamOS Content Acquisition & Licensing [regulated] Operating Domains: - Title pipeline and pitches - Licensing windows and territories - Rights and exclusivity - Deal terms and minimum guarantees - Catalogue gaps and slate planning - Renewal and expiry tracking - Content cost amortisation - Originals commissioning Vocabulary -> Runtime: - Content acquisition lead -> Actor - Rights holder -> Actor - Title -> Object - Licensing window -> Object - Rights expired -> Event - Deal closed -> Event - Under negotiation -> State - License or pass on the title -> Decision - Clear rights and onboard title -> Workflow - Licensing agreement -> Artefact - Title acquired for catalogue -> Outcome - Cost per viewing hour -> Learning Encoding & Media Supply Chain [regulated] Operating Domains: - Ingest and source masters - Transcode profiles and renditions - Subtitle and caption files - QC and compliance checks - Packaging and DRM - CDN distribution and caching - Metadata and artwork - Failed-asset reprocessing Vocabulary -> Runtime: - Media operations engineer -> Actor - Source master -> Object - Transcode profile -> Object - Encode finished -> Event - QC failed -> Event - In transcoding -> State - Approve or reject the asset -> Decision - Run the encoding pipeline -> Workflow - Packaged stream -> Artefact - Caption file -> Artefact - Title ready to stream -> Outcome - Encode success rate -> Learning Programming & Merchandising Operating Domains: - Home-page rows and rails - Collections and editorial spotlights - Personalised recommendations - Release scheduling and drops - Artwork and trailer selection - Regional catalogue tailoring - Featured and hero placement - Title performance tracking Vocabulary -> Runtime: - Programmer -> Actor - Subscriber -> Actor - Row -> Object - Collection -> Object - Title dropped -> Event - Featured on home -> State - Promote or bury the title -> Decision - Schedule the release -> Workflow - Curated home page -> Artefact - Title drove sign-ups -> Outcome - Play-through rate -> Learning - Hero banner -> Artefact Subscriber Lifecycle & Billing [regulated] Operating Domains: - Sign-up and trial flows - Plan tiers and add-ons - Billing and dunning - Churn and win-back - Profiles and household sharing - Promotions and bundles - Payment-failure recovery - Subscription analytics Vocabulary -> Runtime: - Growth manager -> Actor - Subscriber -> Actor - Subscription plan -> Object - Trial -> Object - Payment failed -> Event - Subscriber cancelled -> Event - At risk of churn -> State - Offer a win-back deal -> Decision - Run the dunning sequence -> Workflow - Invoice -> Artefact - Subscriber retained -> Outcome - Monthly churn rate -> Learning Streaming Quality & Delivery Operating Domains: - Playback sessions and QoE - Buffering and rebuffer events - Bitrate ladders and ABR - CDN routing and failover - Device and player coverage - Concurrent-stream limits - Start-up time monitoring - Incident response Vocabulary -> Runtime: - Streaming engineer -> Actor - Viewer -> Actor - Playback session -> Object - Bitrate ladder -> Object - Rebuffer occurred -> Event - CDN failover triggered -> Event - Degraded playback -> State - Reroute or scale capacity -> Decision - Run incident response -> Workflow - Incident report -> Artefact - Stream quality recovered -> Outcome - Rebuffer ratio -> Learning n-advertisingOS Campaign Management & Media Buying [regulated] Operating Domains: - Campaign briefs and objectives - Audience targeting segments - Budget pacing and flighting - Creative trafficking - Bid strategies and caps - Insertion orders - Optimisation rules - Cross-channel performance Vocabulary -> Runtime: - Media buyer -> Actor - Advertiser -> Actor - Campaign -> Object - Audience segment -> Object - Budget exhausted -> Event - Campaign live -> State - Pause or scale the campaign -> Decision - Launch and pace the buy -> Workflow - Insertion order -> Artefact - Campaign hit its goal -> Outcome - Cost per acquisition -> Learning - Conversion recorded -> Event Programmatic & Real-Time Bidding [regulated] Operating Domains: - Bid requests and auctions - Deal IDs and private marketplaces - Supply-path optimisation - Floor prices and bid shading - Fraud and brand-safety filters - Win/loss bid analysis - Frequency capping - Inventory forecasting Vocabulary -> Runtime: - Programmatic trader -> Actor - Supply partner -> Actor - Bid request -> Object - Deal ID -> Object - Auction won -> Event - Bid throttled -> State - Bid or skip the impression -> Decision - Run the bidding strategy -> Workflow - Win-rate report -> Artefact - Impressions delivered at target CPM -> Outcome - Win rate -> Learning - Invalid traffic flagged -> Event Ad Sales & Yield (Sell-Side) Operating Domains: - Inventory and avails - Rate cards and packages - Direct sold vs programmatic mix - Yield and fill optimisation - Order booking and forecasting - Make-goods and shortfalls - Sponsorships and takeovers - Revenue reconciliation Vocabulary -> Runtime: - Ad sales rep -> Actor - Brand client -> Actor - Ad inventory -> Object - Booked order -> Object - Inventory sold out -> Event - Underdelivering -> State - Issue a make-good or refund -> Decision - Book and forecast the order -> Workflow - Media plan -> Artefact - Revenue target met -> Outcome - Fill rate -> Learning - Make-good credit -> Artefact Creative & Ad Operations [regulated] Operating Domains: - Creative specs and assets - Ad tags and pixels - Trafficking and QA - Dynamic creative versions - Approval and policy review - Tracking and verification - Creative rotation - Discrepancy resolution Vocabulary -> Runtime: - Ad ops specialist -> Actor - Creative agency -> Actor - Ad creative -> Object - Ad tag -> Object - Creative approved -> Event - Trafficking in progress -> State - Approve or reject the creative -> Decision - Traffic the creative live -> Workflow - Tag sheet -> Artefact - Creative served correctly -> Outcome - Viewability rate -> Learning - Discrepancy flagged -> Event Measurement & Attribution [regulated] Operating Domains: - Conversion and event tracking - Attribution models - Incrementality and lift tests - Brand-lift studies - Multi-touch journeys - Audience overlap analysis - Reporting dashboards - Data clean rooms Vocabulary -> Runtime: - Measurement analyst -> Actor - Advertiser -> Actor - Conversion event -> Object - Attribution model -> Object - Lift test completed -> Event - Results pending -> State - Credit or discount the channel -> Decision - Run the attribution analysis -> Workflow - Attribution report -> Artefact - Proven incremental sales -> Outcome - Return on ad spend -> Learning - Brand-lift study -> Artefact n-publishingOS Editorial & Manuscript Workflow [regulated] Operating Domains: - Submissions and slush pile - Acquisition and contracts - Developmental and copy edits - Proofs and galleys - Cover and design briefs - Author revisions - Production schedule - Final files to print Vocabulary -> Runtime: - Commissioning editor -> Actor - Author -> Actor - Manuscript -> Object - Submission -> Object - Manuscript accepted -> Event - In copy-edit -> State - Acquire or reject the manuscript -> Decision - Move through the editorial stages -> Workflow - Galley proof -> Artefact - Title ready for print -> Outcome - Turnaround time per stage -> Learning - Publishing contract -> Artefact Rights & Royalties [regulated] Operating Domains: - Territory and translation rights - Subsidiary and adaptation rights - Royalty rates and tiers - Advance and earn-out tracking - Statements and payouts - Agent and author splits - Reversion and out-of-print - Licensing deals Vocabulary -> Runtime: - Rights manager -> Actor - Literary agent -> Actor - Rights deal -> Object - Royalty account -> Object - Advance earned out -> Event - Rights reverted -> Event - In negotiation -> State - Sell or retain the rights -> Decision - Calculate and issue royalties -> Workflow - Royalty statement -> Artefact - Translation rights sold -> Outcome - Earn-out rate -> Learning Production & Print Supply Operating Domains: - Print specifications and stock - Print runs and reprints - Print-on-demand setup - Ebook and audiobook conversion - ISBN and metadata assignment - Proofing and press checks - Warehouse and inventory - Distribution to retailers Vocabulary -> Runtime: - Production manager -> Actor - Printer -> Actor - Print run -> Object - Title file -> Object - Print run completed -> Event - At the printer -> State - Reprint or go print-on-demand -> Decision - Send to print and stock -> Workflow - Finished book -> Artefact - ISBN record -> Artefact - Stock available to sell -> Outcome - Stock turn rate -> Learning Sales, Marketing & Publicity Operating Domains: - Catalogue and seasonal lists - Retailer and sales-rep orders - Publicity and review copies - Launch campaigns and events - Pre-orders and bestseller pushes - Co-op and promotional placement - Author tours and media - Sell-through tracking Vocabulary -> Runtime: - Marketing manager -> Actor - Bookseller -> Actor - Title campaign -> Object - Catalogue listing -> Object - Book launched -> Event - Hit the bestseller list -> Event - On pre-order -> State - Reprint or hold on demand signal -> Decision - Run the launch campaign -> Workflow - Press kit -> Artefact - Title sold through -> Outcome - Sell-through rate -> Learning Academic & Journal Publishing [regulated] Operating Domains: - Manuscript submissions portal - Peer-review assignment - Reviewer reports and rounds - Editorial decisions and revisions - DOI and metadata registration - Open-access fees and licences - Issue assembly and pagination - Citation and impact tracking Vocabulary -> Runtime: - Journal editor -> Actor - Peer reviewer -> Actor - Submitted paper -> Object - Review assignment -> Object - Reviews returned -> Event - Under peer review -> State - Accept, revise or reject -> Decision - Route through peer review -> Workflow - Published paper -> Artefact - DOI record -> Artefact - Paper published in issue -> Outcome - Citation impact factor -> Learning Travel & Hospitality n-travelOS Retail & Online Travel Agencies [regulated] Operating Domains: - Trip search & shopping cart - Multi-supplier itinerary basket - Fare & rate comparison - Booking & ticketing desk - Customer service & post-sale changes - Service-fee & markup engine - Supplier payment reconciliation - Loyalty & member wallet Vocabulary -> Runtime: - Traveller -> Actor - Travel agent -> Actor - Itinerary -> Object - Booking -> Object - Fare quote -> Artefact - Search request submitted -> Event - Held / on option -> State - Confirmed & ticketed -> State - Add insurance or seat upsell -> Decision - Checkout & payment flow -> Workflow - E-ticket -> Artefact - Trip departed successfully -> Outcome - Look-to-book conversion rate -> Learning - Service fee -> Object - Refund processed -> Event Corporate Travel Management (TMC) [regulated] Operating Domains: - Corporate travel policy engine - Employee trip approval desk - Negotiated-rate & contract loading - Online self-booking tool - Duty-of-care traveller tracking - Expense & invoice integration - Savings & leakage reporting - VIP / executive travel handling Vocabulary -> Runtime: - Traveller (employee) -> Actor - Travel arranger -> Actor - Travel policy -> Object - Trip request -> Object - Out-of-policy approval -> Decision - Approval workflow -> Workflow - Pending manager approval -> State - Booking authorised -> Event - Negotiated corporate rate -> Object - Travel authorisation form -> Artefact - Trip completed within policy -> Outcome - Policy compliance rate -> Learning - Saving vs benchmark -> Learning - Traveller located during disruption -> State Tour Operators & Holiday Packaging [regulated] Operating Domains: - Package build (flight + hotel + transfer) - Capacity & allotment management - Brochure & departure calendar - Dynamic packaging pricing - Supplier contract loading - Departure-date passenger manifest - Trade & B2B distribution - Refund & repatriation handling Vocabulary -> Runtime: - Holidaymaker -> Actor - Product manager -> Actor - Package -> Object - Allotment -> Object - Departure -> Event - On sale -> State - Sold out / stop-sell -> State - Build dynamic package -> Workflow - Release unsold allotment -> Decision - Confirmation voucher -> Artefact - Passenger manifest -> Artefact - Holiday delivered as sold -> Outcome - Load factor per departure -> Learning - Margin per pax -> Learning Travel Distribution & GDS Connectivity Operating Domains: - Content aggregation (GDS + NDC + direct) - Availability & cache management - Fare-rule & schedule ingestion - PNR creation & management - Queue management desk - Mid-office automation rules - Robotic fulfilment & ticketing - Distribution-cost analytics Vocabulary -> Runtime: - Content provider -> Actor - PNR -> Object - Segment -> Object - Availability cache -> Object - Schedule change received -> Event - Queued for action -> State - Ticketed -> State - Apply automation rule -> Decision - Queue-processing workflow -> Workflow - Fare rule -> Artefact - Ticket image (TKT) -> Artefact - Booking fulfilled automatically -> Outcome - Robotic-touch ratio -> Learning - Cost per segment -> Learning Travel Insurance & Ancillary Protection [regulated] Operating Domains: - Quote & cover selection - Policy issuance - Pre-existing condition screening - Claims intake & assessment - Assistance & repatriation coordination - Premium & commission accounting - Underwriter rule sets - Renewal & multi-trip management Vocabulary -> Runtime: - Policyholder -> Actor - Claims assessor -> Actor - Policy -> Object - Cover level -> Object - Quote generated -> Event - Active cover -> State - Claim under review -> State - Approve or decline claim -> Decision - Claims assessment workflow -> Workflow - Policy schedule (document) -> Artefact - Claim payout issued -> Outcome - Loss ratio -> Learning - Repatriation arranged -> Event - Premium -> Object n-hospitalityOS Guest Experience & Loyalty Operating Domains: - Unified guest profile - Preference & allergy capture - Loyalty tier & points engine - Personalised offer targeting - Feedback & review capture - Service-recovery case desk - Cross-property recognition - Guest-journey timeline Vocabulary -> Runtime: - Guest -> Actor - Guest relations manager -> Actor - Guest profile -> Object - Preference note -> Object - Stay completed -> Event - VIP / recognised -> State - Complaint open -> State - Offer a recovery gesture -> Decision - Service-recovery workflow -> Workflow - Loyalty membership card -> Artefact - Guest delighted / would return -> Outcome - Net promoter score -> Learning - Points balance -> Object - Review received -> Event Events, Banqueting & Conferences (MICE) Operating Domains: - Enquiry & lead desk - Function-space diary - Banquet event order (BEO) build - Catering & menu selection - Room-set & AV planning - Deposit & billing schedule - Day-of-event run sheet - Post-event debrief Vocabulary -> Runtime: - Event organiser -> Actor - Events coordinator -> Actor - Function room -> Object - Event booking -> Object - Enquiry received -> Event - Tentative / pencilled -> State - Definite / contracted -> State - Release or hold the space -> Decision - Banquet event order -> Artefact - Run sheet -> Artefact - Event setup workflow -> Workflow - Event delivered to brief -> Outcome - Space conversion rate -> Learning - Revenue per available function space-hour -> Learning Spa, Wellness & Leisure Facilities [regulated] Operating Domains: - Treatment & class scheduling - Therapist roster & rooms - Membership & day-pass management - Retail & product sales - Intake & consultation forms - Resource utilisation (pools, courts) - Package & gift voucher sales - No-show & cancellation control Vocabulary -> Runtime: - Spa guest -> Actor - Therapist -> Actor - Treatment -> Object - Appointment -> Object - Booked in -> State - No-show -> State - Check-in completed -> Event - Reassign therapist -> Decision - Scheduling workflow -> Workflow - Consultation form -> Artefact - Gift voucher -> Artefact - Treatment delivered -> Outcome - Therapist utilisation -> Learning - Membership -> Object Concierge & Guest Services Operating Domains: - Request intake (any channel) - Task dispatch & routing - Local partner & supplier directory - Reservation booking on behalf of guest - Itinerary & recommendation build - Logbook & shift handover - Tipping & partner commission - Response-time tracking Vocabulary -> Runtime: - Guest -> Actor - Concierge -> Actor - Service request -> Object - Partner / vendor -> Object - Request logged -> Event - In progress -> State - Fulfilled -> State - Escalate or source alternative -> Decision - Request fulfilment workflow -> Workflow - Concierge logbook -> Artefact - Curated itinerary -> Artefact - Request resolved to guest delight -> Outcome - Average response time -> Learning - Shift handover -> Event Hospitality Workforce & Scheduling [regulated] Operating Domains: - Demand-based shift planning - Skills & certification matrix - Open-shift marketplace - Time & attendance clock - Tronc & tips distribution - Labour-cost vs revenue tracking - Onboarding & compliance checks - Absence & cover management Vocabulary -> Runtime: - Team member -> Actor - Duty manager -> Actor - Shift -> Object - Rota -> Object - Clocked in -> State - Shift uncovered -> State - Shift swap requested -> Event - Approve cover or call in -> Decision - Rota-publishing workflow -> Workflow - Published rota -> Artefact - Timesheet -> Artefact - Service covered without overspend -> Outcome - Labour cost percentage -> Learning - Tronc allocation -> Object n-hotelOS Front Office & Reservations [regulated] Operating Domains: - Reservation intake (all channels) - Room rack & availability grid - Check-in / check-out desk - Room assignment & upgrades - Folio & incidental posting - Group block management - Night audit run - Walk-in & overbooking handling Vocabulary -> Runtime: - Guest -> Actor - Front-desk agent -> Actor - Reservation -> Object - Room -> Object - Folio -> Object - Check-in -> Event - In-house -> State - No-show -> State - Upgrade or walk the guest -> Decision - Check-in workflow -> Workflow - Registration card -> Artefact - Stay completed -> Outcome - Occupancy rate -> Learning - Night audit run -> Event Revenue Management & Distribution Operating Domains: - Rate plan & BAR setup - Demand forecasting - Dynamic pricing & yield rules - Channel manager & parity - Competitor rate shopping - Length-of-stay & restriction control - Overbooking strategy - Pickup & pace reporting Vocabulary -> Runtime: - Revenue manager -> Actor - OTA channel -> Actor - Rate plan -> Object - Best available rate (BAR) -> Object - Demand forecast -> Artefact - Rate pushed to channels -> Event - Open for sale -> State - Stop-sell / closed -> State - Raise, hold or drop the rate -> Decision - Yield-management workflow -> Workflow - Pickup report -> Artefact - RevPAR maximised -> Outcome - Average daily rate (ADR) -> Learning - Booking pace -> Learning Housekeeping & Room Operations Operating Domains: - Room-status board (clean/dirty/inspected) - Housekeeping assignment & credits - Turndown & deep-clean scheduling - Lost & found register - Linen & amenity par stock - Maintenance fault reporting - Inspection & quality scoring - Out-of-order room control Vocabulary -> Runtime: - Room attendant -> Actor - Housekeeping supervisor -> Actor - Room -> Object - Cleaning task -> Object - Dirty / vacant -> State - Inspected / ready -> State - Room cleaned -> Event - Prioritise an early arrival -> Decision - Board-clearing workflow -> Workflow - Lost & found record -> Artefact - Inspection checklist -> Artefact - Room ready on time -> Outcome - Minutes per room -> Learning - Maintenance fault raised -> Event Hotel F&B & In-Room Dining [regulated] Operating Domains: - Restaurant & bar POS - In-room dining order desk - Minibar posting - Breakfast & meal-plan tracking - Charge-to-room (folio post) - Outlet stock & wastage - Daily covers & outlet revenue - Menu & allergen management Vocabulary -> Runtime: - Diner (guest) -> Actor - Outlet server -> Actor - Order -> Object - Menu item -> Object - Order placed -> Event - Preparing -> State - Charged to room -> State - Charge to folio or settle now -> Decision - Order-to-table workflow -> Workflow - Itemised bill -> Artefact - Allergen matrix -> Artefact - Meal served correctly -> Outcome - Covers per outlet -> Learning - Minibar restocked -> Event Owner, Asset & Multi-Property Performance Operating Domains: - Portfolio P&L roll-up - Brand-standard compliance audit - STR / market benchmarking - Management-agreement fee tracking - CapEx & renovation planning - Cross-property rate strategy - Owner reporting & distributions - Cost-per-occupied-room control Vocabulary -> Runtime: - Hotel owner -> Actor - Asset manager -> Actor - Property -> Object - Management agreement -> Object - Monthly close completed -> Event - Outperforming comp set -> State - Underperforming -> State - Approve CapEx or defer -> Decision - Owner-reporting workflow -> Workflow - Owner statement -> Artefact - STR report -> Artefact - Asset value protected -> Outcome - GOPPAR -> Learning - Market penetration index -> Learning n-airlineOS Flight Operations Control [regulated] Operating Domains: - Daily flight schedule board - Aircraft & tail assignment - Crew pairing & legality - Disruption (IROPS) recovery - Slot & ATC coordination - Fuel & flight planning - Delay-code logging - On-time-performance tracking Vocabulary -> Runtime: - Flight dispatcher -> Actor - Operations controller -> Actor - Flight (leg) -> Object - Aircraft (tail) -> Object - Scheduled -> State - Delayed / disrupted -> State - Departure -> Event - Cancel, delay or swap aircraft -> Decision - Disruption-recovery workflow -> Workflow - Operational flight plan -> Artefact - Delay code log -> Artefact - Flight operated safely & on time -> Outcome - On-time performance -> Learning - Crew legality breach flagged -> Event Inventory, Pricing & Revenue Management Operating Domains: - Booking-class (RBD) inventory - Fare filing & rules - Origin-destination yield optimisation - Overbooking & no-show modelling - Group & block-space requests - Codeshare & interline inventory - Demand forecasting - Bid-price & nesting control Vocabulary -> Runtime: - Revenue analyst -> Actor - Pricing manager -> Actor - Booking class (RBD) -> Object - Fare -> Object - Seat sold -> Event - Class open -> State - Class closed -> State - Adjust the booking limit -> Decision - Yield-optimisation workflow -> Workflow - Filed fare -> Artefact - Bid-price table -> Artefact - Revenue per seat maximised -> Outcome - Load factor -> Learning - Yield (RASK) -> Learning Passenger Services & Reservations (PSS) [regulated] Operating Domains: - Booking & PNR management - Check-in & seat selection - Baggage acceptance & tracking - Boarding & gate control - Ancillary sales (bags, seats, meals) - Rebooking & involuntary reaccommodation - Special-assistance handling - Frequent-flyer accrual Vocabulary -> Runtime: - Passenger -> Actor - Gate agent -> Actor - Booking (PNR) -> Object - Boarding pass -> Artefact - Checked in -> State - Boarded -> State - Bag tagged -> Event - Reaccommodate or deny boarding -> Decision - Check-in-to-board workflow -> Workflow - Baggage tag -> Object - Frequent-flyer account -> Object - Passenger flown to destination -> Outcome - Mishandled-bag rate -> Learning - Denied-boarding compensation issued -> Event Cargo & Belly Freight [regulated] Operating Domains: - Air waybill booking - Capacity & ULD allocation - Acceptance & screening - Build-up & load planning - Special cargo handling (DG, perishables, live) - Tracking & milestone scanning - Rate & spot-quote management - Claims & irregularity handling Vocabulary -> Runtime: - Freight forwarder -> Actor - Cargo agent -> Actor - Air waybill -> Object - Shipment -> Object - Booking accepted -> Event - Awaiting screening -> State - Uplifted / flown -> State - Offload or rebook shipment -> Decision - Acceptance-to-uplift workflow -> Workflow - Dangerous-goods declaration -> Artefact - ULD -> Object - Cargo delivered intact & on time -> Outcome - Cargo load factor -> Learning - Milestone scan recorded -> Event Loyalty & Frequent Flyer Programme Operating Domains: - Member enrolment & tiers - Miles accrual engine - Award redemption & availability - Partner & co-brand earning - Status qualification tracking - Points liability accounting - Promotion & bonus campaigns - Member churn analysis Vocabulary -> Runtime: - Programme member -> Actor - Loyalty manager -> Actor - Miles balance -> Object - Tier status -> Object - Miles credited -> Event - Qualified for status -> State - Award seat available -> State - Release award inventory -> Decision - Redemption workflow -> Workflow - Award ticket -> Artefact - Member statement -> Artefact - Member retained & engaged -> Outcome - Points liability -> Learning - Active-member rate -> Learning n-tourOS Day Tours & Excursions Operating Domains: - Departure & timeslot calendar - Capacity & seat allocation - Pickup-point & route management - Guide assignment - Live availability distribution (OTAs/resellers) - Manifest & headcount - Weather & cancellation handling - Per-tour review capture Vocabulary -> Runtime: - Guest -> Actor - Tour guide -> Actor - Tour product -> Object - Departure -> Object - Booking confirmed -> Event - Available -> State - Sold out -> State - Run or cancel the departure -> Decision - Departure-day workflow -> Workflow - Manifest -> Artefact - Mobile ticket / QR -> Artefact - Tour delivered safely -> Outcome - Seat fill rate -> Learning - Guest checked in -> Event Multi-Day & Adventure Travel [regulated] Operating Domains: - Itinerary & route builder - Trip departure scheduling - Accommodation & transport blocks - Participant fitness & waiver screening - Group leader & logistics - Supplier coordination on the ground - Trip-cost & margin tracking - Joining instructions & pre-departure Vocabulary -> Runtime: - Trip participant -> Actor - Trip leader -> Actor - Trip itinerary -> Object - Departure -> Object - Deposit paid -> Event - Guaranteed to run -> State - Waitlisted -> State - Guarantee or cancel departure -> Decision - Pre-departure workflow -> Workflow - Joining instructions -> Artefact - Signed waiver -> Artefact - Trip completed without incident -> Outcome - Minimum-numbers threshold met -> State - Margin per departure -> Learning Attractions & Visitor Venues Operating Domains: - Timed-entry ticketing - Capacity & flow management - Membership & annual pass - Queue & fast-track control - Group & school bookings - On-site retail & F&B tie-in - Gate scanning & validation - Footfall & dwell analytics Vocabulary -> Runtime: - Visitor -> Actor - Box-office staff -> Actor - Admission ticket -> Object - Time slot -> Object - Ticket scanned at gate -> Event - Slot open -> State - At capacity -> State - Open extra capacity or close gate -> Decision - Entry-validation workflow -> Workflow - Annual pass -> Artefact - Entry receipt -> Artefact - Visitor admitted smoothly -> Outcome - Footfall per slot -> Learning - Secondary spend per head -> Learning Resource & Equipment Hire Operating Domains: - Rentable-asset inventory (bikes, kayaks, gear) - Time-based availability calendar - Damage deposit & condition log - Check-out & check-in inspection - Maintenance & servicing cycle - Utilisation & idle-time tracking - Loss/damage charge handling - Multi-location stock transfer Vocabulary -> Runtime: - Hirer -> Actor - Rental clerk -> Actor - Hire item -> Object - Hire booking -> Object - Checked out -> State - Overdue -> State - Item returned -> Event - Charge for damage or release deposit -> Decision - Check-out / check-in workflow -> Workflow - Condition report -> Artefact - Hire agreement -> Artefact - Equipment returned in good order -> Outcome - Asset utilisation -> Learning - Deposit held -> Object Experience Marketplace & Reseller Distribution Operating Domains: - Channel & reseller connectivity - Real-time availability sync - Commission & net-rate management - Booking allocation across channels - Content & product feed publishing - Cut-off & lead-time rules - Settlement & payout reconciliation - Channel-mix performance Vocabulary -> Runtime: - Reseller / OTA -> Actor - Channel manager -> Actor - Product listing -> Object - Availability pool -> Object - Booking pushed from channel -> Event - Live on channel -> State - Past cut-off / closed -> State - Allocate inventory to a channel -> Decision - Distribution-sync workflow -> Workflow - Net-rate agreement -> Artefact - Settlement statement -> Artefact - Inventory sold across channels -> Outcome - Channel conversion rate -> Learning - Commission cost per booking -> Learning n-bookingOS Search, Discovery & Ranking Operating Domains: - Search query & filters - Availability fan-out to suppliers - Ranking & sort logic - Personalisation & recommendation - Price & deal badging - A/B experiment framework - Funnel & drop-off analytics - Fraud & abuse signals Vocabulary -> Runtime: - Shopper -> Actor - Merchandiser -> Actor - Search query -> Object - Result listing -> Object - Search performed -> Event - Shown in results -> State - Filtered out -> State - Reorder the ranking -> Decision - Ranking workflow -> Workflow - Ranking experiment -> Artefact - Result clicked through -> Outcome - Click-through rate -> Learning - Search-to-detail conversion -> Learning - Result impression logged -> Event Booking & Checkout Operating Domains: - Cart & basket - Price-hold & re-validation - Guest & traveller details capture - Ancillary & cross-sell - Multi-supplier order assembly - Confirmation & voucher issue - Abandoned-cart recovery - Booking-error handling Vocabulary -> Runtime: - Booker -> Actor - Supplier -> Actor - Cart -> Object - Order -> Object - Checkout started -> Event - Price held -> State - Confirmed -> State - Re-price or hold the offer -> Decision - Checkout workflow -> Workflow - Booking confirmation -> Artefact - Voucher -> Artefact - Booking completed & confirmed -> Outcome - Checkout conversion rate -> Learning - Cart abandoned -> Event Payments, Settlement & Fraud [regulated] Operating Domains: - Payment capture & methods - Currency & FX handling - Merchant-of-record routing - Supplier payout & settlement - Chargeback & dispute desk - Fraud scoring & 3DS - Refund & cancellation accounting - Reconciliation & ledger Vocabulary -> Runtime: - Payer -> Actor - Payments analyst -> Actor - Transaction -> Object - Payout -> Object - Payment captured -> Event - Authorised -> State - Disputed / charged back -> State - Approve, hold or refund -> Decision - Settlement workflow -> Workflow - Settlement report -> Artefact - Refund processed -> Outcome - Chargeback rate -> Learning - Fraud-decline rate -> Learning - Refund issued -> Event Supply Onboarding & Channel Management Operating Domains: - Supplier sign-up & verification - Content & rate ingestion - Availability & calendar sync - Rate-parity monitoring - Contract & commission terms - Mapping & deduplication - Supplier performance scoring - Connectivity health monitoring Vocabulary -> Runtime: - Supplier (host/property) -> Actor - Supply manager -> Actor - Listing -> Object - Rate & availability feed -> Object - Listing went live -> Event - Connected & syncing -> State - Out of parity -> State - Suspend or approve the listing -> Decision - Onboarding workflow -> Workflow - Supplier contract -> Artefact - Connectivity health check -> Artefact - Supply made bookable -> Outcome - Active-listing rate -> Learning - Sync error rate -> Learning Trust, Reviews & Customer Care Operating Domains: - Post-stay review collection - Moderation & authenticity checks - Dispute & resolution centre - Cancellation & rebooking support - Policy & guarantee enforcement - Case routing & SLA - Sentiment & quality scoring - Compensation & goodwill control Vocabulary -> Runtime: - Customer -> Actor - Support agent -> Actor - Review -> Object - Support case -> Object - Review submitted -> Event - Under moderation -> State - Case escalated -> State - Refund, rebook or decline -> Decision - Resolution workflow -> Workflow - Resolution outcome record -> Artefact - Published review -> Artefact - Case resolved to satisfaction -> Outcome - First-contact resolution rate -> Learning - Average handle time -> Learning n-restaurantOS Reservations & Table Management Operating Domains: - Booking & waitlist diary - Floor plan & table-status board - Seating & turn-time optimisation - Deposit & no-show protection - Guest preference & tag profile - Walk-in & wait-quote - Special-occasion & VIP flags - Cover & pacing forecast Vocabulary -> Runtime: - Diner -> Actor - Host / maître d' -> Actor - Reservation -> Object - Table -> Object - Party seated -> Event - Booked -> State - No-show -> State - Seat now or quote a wait -> Decision - Seating workflow -> Workflow - Run sheet / book -> Artefact - Guest tag (allergy/VIP) -> Object - Table turned successfully -> Outcome - Covers per service -> Learning - No-show rate -> Learning Order, Point-of-Sale & Payments [regulated] Operating Domains: - Order entry & modifiers - Course & seat-position firing - Split-bill & tab management - Discount, comp & void control - Tip & service-charge handling - Payment & settlement - Day-part sales reporting - Cash-up & end-of-day Vocabulary -> Runtime: - Guest -> Actor - Server -> Actor - Order / check -> Object - Menu item -> Object - Order fired -> Event - Open tab -> State - Settled / closed -> State - Comp or void the item -> Decision - Order-to-payment workflow -> Workflow - Itemised check -> Artefact - End-of-day Z-report -> Artefact - Bill settled correctly -> Outcome - Average spend per head -> Learning - Payment taken -> Event Kitchen & Production [regulated] Operating Domains: - Kitchen display & ticket flow - Course coordination at the pass - 86 / out-of-stock board - Recipe & spec adherence - Prep & mise-en-place lists - Ticket-time & speed-of-service - Allergen & cross-contamination control - Wastage & yield tracking Vocabulary -> Runtime: - Line cook -> Actor - Head chef / expeditor -> Actor - Kitchen ticket -> Object - Dish -> Object - Ticket fired -> Event - On the pass -> State - 86'd / out of stock -> State - Prioritise or rush a ticket -> Decision - Ticket-to-pass workflow -> Workflow - Recipe spec -> Artefact - Prep list -> Artefact - Dish sent correct & on time -> Outcome - Average ticket time -> Learning - Food waste percentage -> Learning Inventory, Purchasing & Menu Engineering Operating Domains: - Stock & par-level tracking - Supplier ordering & GRN - Recipe costing & plate cost - Menu margin & popularity matrix - Stocktake & variance - Price-rise & spec management - Allergen & nutrition data - Theoretical-vs-actual usage Vocabulary -> Runtime: - Kitchen manager -> Actor - Supplier -> Actor - Ingredient / stock item -> Object - Purchase order -> Object - Delivery received -> Event - Below par -> State - Out of stock -> State - Reorder or substitute -> Decision - Stock-replenishment workflow -> Workflow - Goods-received note -> Artefact - Recipe card -> Artefact - Stock held at the right level -> Outcome - Gross profit margin -> Learning - Stock variance -> Learning Online Ordering, Delivery & Pickup [regulated] Operating Domains: - Direct & aggregator order intake - Menu & availability sync per channel - Order routing to kitchen - Driver / dispatch coordination - Prep-time & promise management - Channel-mix & commission tracking - Order accuracy & refunds - Customer data capture from delivery Vocabulary -> Runtime: - Online customer -> Actor - Delivery rider -> Actor - Online order -> Object - Delivery channel -> Object - Order received -> Event - Accepted / preparing -> State - Out for delivery -> State - Accept or reject the order -> Decision - Order-fulfilment workflow -> Workflow - Kitchen docket -> Artefact - Delivery receipt -> Artefact - Order delivered hot & accurate -> Outcome - Order accuracy rate -> Learning - Average prep-to-handover time -> Learning Automotive & Mobility n-autoOS Vehicle Programme & Platform Engineering Operating Domains: - Vehicle programmes - Shared platforms & architectures - Model variants & trims - Engineering change requests - Design gateways / milestones - Target weight & cost books - Supplier sourcing packages Vocabulary -> Runtime: - Programme -> Object - Platform -> Object - Variant -> Object - Trim level -> Object - Chief Engineer -> Actor - Gateway review -> Event - On programme / off track -> State - Engineering change request -> Decision - Sourcing decision -> Decision - Cost book -> Artefact - Design freeze -> Event - Stage-gate sign-off -> Workflow - Start of production (SOP) -> Outcome - Weight-to-target variance -> Learning - Lessons-learned log -> Learning Bill of Materials & Parts Catalogue Operating Domains: - Engineering BOM - Manufacturing BOM - Part numbers & supersessions - Component suppliers - Interchangeability rules - Part lifecycle status - Service parts catalogue Vocabulary -> Runtime: - Part number -> Object - Bill of materials -> Artefact - Component -> Object - Tier-1 supplier -> Actor - Supersession -> Event - Active / obsolete part -> State - Interchangeability rule -> Decision - Make-or-buy decision -> Decision - Engineering release -> Event - Approved drawing -> Artefact - BOM reconciliation -> Workflow - Released to manufacturing -> Outcome - Part defect rate -> Learning - Commonality score -> Learning Homologation & Type Approval [regulated] Operating Domains: - Type approval applications - Regulatory test campaigns - Emissions & safety standards - Certificates of conformity - Market-specific requirements - Whole-vehicle approval files - Technical service appointments Vocabulary -> Runtime: - Type approval -> Artefact - Certificate of Conformity -> Artefact - Homologation engineer -> Actor - Technical service (test house) -> Actor - Test campaign -> Object - Emissions test cycle -> Event - Approved / pending approval -> State - Market entry decision -> Decision - Conformity of production audit -> Event - Approval submission -> Workflow - Granted approval number -> Outcome - Regulatory standard -> Object - Non-conformance report -> Artefact - Pass-rate by market -> Learning Manufacturing & Plant Operations Operating Domains: - Assembly lines - Production schedules - Build stations & takt - Quality gates - Work orders / build sheets - Tooling & fixtures - Plant inventory & line-side stock Vocabulary -> Runtime: - Assembly line -> Object - Build sheet -> Artefact - Line operator -> Actor - Takt time -> Object - Line stop -> Event - Running / stopped line -> State - Quality gate hold -> Decision - Vehicle off line (VOL) -> Event - Rework order -> Workflow - Tooling change -> Event - Units built today -> Outcome - First-time-through rate -> Learning - Overall equipment effectiveness -> Learning - VIN -> Object Recall & Field Quality [regulated] Operating Domains: - Field defect reports - Recall campaigns - Affected VIN populations - Remedy procedures - Regulator notifications - Warranty claim analysis - Technical service bulletins Vocabulary -> Runtime: - Recall campaign -> Object - Affected VIN -> Object - Field defect report -> Event - Quality engineer -> Actor - Safety recall decision -> Decision - Open / closed campaign -> State - Regulator notification -> Event - Remedy procedure -> Artefact - Technical service bulletin -> Artefact - Campaign roll-out -> Workflow - Vehicles remedied -> Outcome - Completion rate -> Learning - Defect-per-thousand trend -> Learning Connected Vehicle & Software (SDV) [regulated] Operating Domains: - Vehicle software builds - Over-the-air campaigns - ECU/control units - Feature flags & functions-on-demand - Telematics data streams - Cybersecurity & key management - Fleet of connected VINs Vocabulary -> Runtime: - Software build -> Artefact - OTA campaign -> Object - Electronic control unit -> Object - Connected vehicle -> Object - Feature flag -> Decision - Update pushed -> Event - Up-to-date / stale software -> State - Roll-out wave decision -> Decision - Telematics engineer -> Actor - Update orchestration -> Workflow - Vehicles updated -> Outcome - Update success rate -> Learning - Security incident -> Event n-fleetOS Fleet Asset Management Operating Domains: - Vehicle register - Acquisition & disposal plan - Replacement cycles - Asset whole-life cost - Vehicle utilisation - Pool vehicles - Asset tagging & telematics units Vocabulary -> Runtime: - Fleet vehicle -> Object - Vehicle register -> Artefact - Fleet manager -> Actor - Replacement cycle -> Object - Onboard a vehicle -> Event - In service / disposed -> State - Disposal decision -> Decision - Vehicle handover -> Event - Replacement approval -> Workflow - Whole-life cost -> Outcome - Utilisation rate -> Learning - Cost-per-mile -> Learning - Pool booking -> Object Telematics & Driver Behaviour Operating Domains: - Vehicle tracking - Trip & journey logs - Driving events (harsh braking, speeding) - Driver scorecards - Geofences & routes - Idling & fuel waste - Live map / vehicle status Vocabulary -> Runtime: - Telematics unit -> Object - Trip -> Object - Driver -> Actor - Harsh-braking event -> Event - Geofence -> Object - Moving / stationary -> State - Coaching decision -> Decision - Driver scorecard -> Artefact - Route plan -> Artefact - Geofence breach alert -> Event - Behaviour review -> Workflow - Safe-driving score -> Learning - Idle-time reduction -> Learning Maintenance & Defect Management [regulated] Operating Domains: - Service schedules - Defect reports - Vehicle-off-road tracking - Workshop bookings - Tyres & consumables - Inspection records - Approved repairers Vocabulary -> Runtime: - Defect -> Event - Service schedule -> Object - Technician -> Actor - Workshop booking -> Object - Raise a defect -> Event - Roadworthy / VOR -> State - Repair authorisation -> Decision - Inspection record -> Artefact - Service due -> Event - Maintenance workflow -> Workflow - Vehicle back on road -> Outcome - VOR days -> Learning - Mean time to repair -> Learning Compliance & Operator Licence [regulated] Operating Domains: - Operator licence conditions - Tachograph & drivers' hours - Walkaround checks - Driver licence checks - Audit trail / earned recognition - Transport manager duties - Roadside encounter records Vocabulary -> Runtime: - Operator licence -> Artefact - Transport manager -> Actor - Walkaround check -> Event - Tachograph record -> Artefact - Drivers' hours rules -> Object - Compliant / in breach -> State - Infringement decision -> Decision - Licence check -> Event - Compliance audit -> Workflow - Earned recognition status -> Outcome - Infringement rate -> Learning - Driver CPC -> Artefact - Roadside prohibition -> Event Fuel, Energy & EV Charging Operating Domains: - Fuel cards - Charging network access - Home & depot charging - Energy reimbursement - Charge sessions - Range & SoC monitoring - Tariff management Vocabulary -> Runtime: - Fuel card -> Object - Charge session -> Event - Charge point -> Object - Energy provider -> Actor - State of charge -> State - Reimbursement rate decision -> Decision - Top-up event -> Event - Tariff plan -> Artefact - Energy reconciliation -> Workflow - Cost-per-kWh -> Outcome - Energy spend per mile -> Learning - Home-charging reimbursement -> Artefact Accident & Risk Management Operating Domains: - Incident reports - FNOL (first notification of loss) - Damage assessment - Claims & repairs - Driver risk profiles - Insurance & excess - Dashcam / evidence Vocabulary -> Runtime: - Incident -> Event - First notification of loss -> Event - Claims handler -> Actor - Damage report -> Artefact - At-fault / non-fault -> State - Liability decision -> Decision - Repair authorisation -> Decision - Dashcam evidence -> Artefact - Claim lifecycle -> Workflow - Claim settled -> Outcome - Driver risk profile -> Object - Incident rate per million miles -> Learning - Total cost of risk -> Learning n-leasingOS Quotation & Contract Origination Operating Domains: - Quote builder - Contract types (PCH/BCH/finance lease) - Term & mileage profiles - Rate cards & funding rates - Customer order pipeline - Manufacturer support - Order-to-delivery tracking Vocabulary -> Runtime: - Lease quote -> Artefact - Contract hire agreement -> Object - Account manager -> Actor - Term & mileage profile -> Object - Rate card -> Artefact - Quote accepted -> Event - Quoted / live / cancelled -> State - Pricing decision -> Decision - Order placed -> Event - Origination workflow -> Workflow - Contract activated -> Outcome - Quote-to-order conversion -> Learning - Funder -> Actor Credit & Affordability [regulated] Operating Domains: - Customer credit applications - Affordability checks - Credit limits & exposure - Director guarantees - Decisioning rules - KYC / fraud checks - Approved customer book Vocabulary -> Runtime: - Credit application -> Object - Underwriter -> Actor - Affordability check -> Event - Credit limit -> Object - Approved / declined / referred -> State - Underwriting decision -> Decision - KYC verification -> Event - Credit agreement -> Artefact - Decisioning workflow -> Workflow - Exposure approved -> Outcome - Approval rate -> Learning - Default-loss rate -> Learning - Director guarantee -> Artefact Residual Value & Asset Risk Operating Domains: - RV setting - Used-market forecasts - Portfolio RV exposure - Depreciation curves - Mileage adjustment - Provisioning - Manufacturer future-value data Vocabulary -> Runtime: - Residual value -> Object - RV setter -> Actor - Depreciation curve -> Object - Market re-forecast -> Event - RV position (gain/loss) -> State - RV setting decision -> Decision - RV review -> Workflow - RV matrix -> Artefact - Provision booked -> Event - Residual gain/loss -> Outcome - RV accuracy -> Learning - Forecast-vs-actual variance -> Learning Contract Servicing & Billing Operating Domains: - Live contract book - Rental invoicing - Mid-term amendments - Mileage reconciliation - Arrears & collections - Excess mileage charges - Customer self-service portal Vocabulary -> Runtime: - Live contract -> Object - Rental invoice -> Artefact - Servicing agent -> Actor - Mid-term amendment -> Event - Up-to-date / in arrears -> State - Excess-mileage decision -> Decision - Direct-debit collection -> Event - Statement of account -> Artefact - Billing run -> Workflow - Payment collected -> Outcome - Arrears rate -> Learning - Days sales outstanding -> Learning End-of-Contract & Remarketing Operating Domains: - Contract maturities - Vehicle returns & inspections - Fair-wear-and-tear assessment - Damage recharges - Early terminations - De-fleet & remarketing - Auction & disposal channels Vocabulary -> Runtime: - Returned vehicle -> Object - Inspection agent -> Actor - Vehicle return -> Event - Fair wear and tear standard -> Object - Maturing / returned / sold -> State - Damage-recharge decision -> Decision - Early termination request -> Event - End-of-contract report -> Artefact - Remarketing workflow -> Workflow - Disposal proceeds -> Outcome - Damage recharge -> Artefact - Recovery-vs-RV ratio -> Learning n-dealerOS Vehicle Stock & Inventory Operating Domains: - Forecourt stock - Vehicle acquisition (PX, auction, trade) - Stock pricing & repricing - Ageing & overage stock - Prep & reconditioning - Stock location / pitch - Online merchandising Vocabulary -> Runtime: - Stock vehicle -> Object - Forecourt -> Object - Buyer / stock controller -> Actor - Vehicle taken in -> Event - In stock / sold / SOR -> State - Repricing decision -> Decision - Reconditioning order -> Workflow - Stock advert -> Artefact - Vehicle prepped -> Event - Vehicle sold -> Outcome - Days in stock -> Learning - Stock turn -> Learning - Price-to-market position -> State Sales & Showroom Operating Domains: - Enquiry / lead pipeline - Test drives - Deal building & negotiation - Part-exchange valuations - Order taking - Showroom appointments - Salesperson performance Vocabulary -> Runtime: - Enquiry / lead -> Object - Salesperson -> Actor - Test drive -> Event - Deal -> Object - Part-exchange valuation -> Decision - Open / won / lost -> State - Order form -> Artefact - Deal closed -> Event - Sales handover -> Workflow - Vehicle delivered -> Outcome - Lead-to-sale conversion -> Learning - Units per salesperson -> Learning - Customer -> Actor Finance & Insurance (F&I) [regulated] Operating Domains: - Finance products (HP/PCP) - Lender panel & proposals - Add-on products (GAP, warranty) - Commission & disclosure - Finance documents & e-sign - Affordability checks - F&I penetration tracking Vocabulary -> Runtime: - Finance proposal -> Object - Business manager -> Actor - Lender panel -> Object - Proposal submitted -> Event - Approved / declined -> State - Product recommendation -> Decision - Finance agreement -> Artefact - Commission disclosure -> Artefact - Finance signed -> Event - F&I workflow -> Workflow - Finance income earned -> Outcome - F&I penetration -> Learning - Add-on attach rate -> Learning Aftersales & Workshop [regulated] Operating Domains: - Service bookings - Repair orders / job cards - Technician scheduling - Parts counter - MOT & servicing - Upsell & VHC - Workshop loading & efficiency Vocabulary -> Runtime: - Repair order -> Object - Service advisor -> Actor - Job card -> Artefact - Booking made -> Event - Open / in-progress / invoiced -> State - Authorise additional work -> Decision - Vehicle health check -> Artefact - Vehicle collected -> Event - Aftersales workflow -> Workflow - Hours sold -> Outcome - Technician efficiency -> Learning - Upsell per RO -> Learning - MOT -> Event Dealer Finance & Profitability Operating Domains: - Stocking loans (floorplan) - Departmental P&L - Composite/benchmark reporting - Manufacturer bonuses & targets - Vehicle gross-profit tracking - VAT margin scheme - Cash & overage exposure Vocabulary -> Runtime: - Floorplan facility -> Object - Dealer principal -> Actor - Stocking interest accrual -> Event - Funded / paid-out -> State - Manufacturer bonus decision -> Decision - Departmental P&L -> Artefact - Month-end close -> Workflow - Composite report -> Artefact - Gross profit per unit -> Outcome - Return on sales -> Learning - Stocking days exposure -> Learning - Margin-scheme VAT record -> Artefact n-serviceOS Booking & Workshop Scheduling Operating Domains: - Online & phone bookings - Ramp / bay capacity - Technician diary - Courtesy cars - Wait-vs-leave jobs - Reminders & rebooking - Walk-ins Vocabulary -> Runtime: - Booking -> Object - Workshop bay -> Object - Technician -> Actor - Customer arrives -> Event - Booked / arrived / no-show -> State - Slot allocation decision -> Decision - Courtesy car -> Object - Reminder sent -> Event - Booking workflow -> Workflow - Diary confirmation -> Artefact - Bay utilisation -> Learning - No-show rate -> Learning Diagnostics & Estimating Operating Domains: - Fault diagnosis - Diagnostic trouble codes - Estimates & quotes - Labour-time lookup - Repair authorisation - Photo/video estimate evidence - Approval tracking Vocabulary -> Runtime: - Fault report -> Object - Diagnostic code -> Object - Diagnostic technician -> Actor - Diagnosis performed -> Event - Estimate -> Artefact - Awaiting approval / approved -> State - Repair authorisation -> Decision - Video estimate -> Artefact - Approval received -> Event - Estimating workflow -> Workflow - Estimate approval rate -> Learning - Diagnostic accuracy -> Learning Repair Execution & Parts Operating Domains: - Job cards - Labour time recording - Parts ordering & ETA - Parts fitment - Sublet / specialist work - Quality control sign-off - Vehicle ready-for-collection Vocabulary -> Runtime: - Job card -> Object - Part -> Object - Parts supplier -> Actor - Part ordered -> Event - On ramp / awaiting parts / QC -> State - Sublet decision -> Decision - QC sign-off -> Event - Repair workflow -> Workflow - Completed job -> Artefact - Vehicle ready -> Outcome - Comeback / rework rate -> Learning - Parts ETA accuracy -> Learning Accident Repair & Bodyshop [regulated] Operating Domains: - Insurer & work-provider jobs - Damage assessment & estimates - Paint & panel scheduling - Parts & paint mixing - Courtesy car management - Total-loss handling - Key-to-key cycle Vocabulary -> Runtime: - Repair job -> Object - Estimator -> Actor - Insurer / work provider -> Actor - Job authorised -> Event - Repairable / total loss -> State - Repair-vs-write-off decision -> Decision - Damage estimate -> Artefact - Vehicle returned to customer -> Event - Bodyshop workflow -> Workflow - Key-to-key time -> Outcome - Cycle time -> Learning - Touch time vs idle time -> Learning Statutory Testing (MOT & Inspections) [regulated] Operating Domains: - MOT test slots - Test certificates - Advisories & failures - Retests - Tester credentials - Test-station compliance - Reminder marketing Vocabulary -> Runtime: - MOT test -> Event - Nominated tester -> Actor - Test certificate -> Artefact - Pass / fail / advisory -> State - Defect classification decision -> Decision - Test slot -> Object - Retest -> Event - Testing workflow -> Workflow - Certificate issued -> Outcome - Test station -> Object - First-time pass rate -> Learning - Advisory conversion rate -> Learning n-mobilityOS Car-Sharing & Short-Term Rental [regulated] Operating Domains: - Available vehicle fleet - Reservations & bookings - Unlock / start-stop - Damage & cleanliness reports - Pricing & packages - Fleet rebalancing - Member accounts Vocabulary -> Runtime: - Shared vehicle -> Object - Member -> Actor - Reservation -> Object - Vehicle unlocked -> Event - Available / reserved / on trip -> State - Pricing decision -> Decision - Rental agreement -> Artefact - Trip ended -> Event - Booking workflow -> Workflow - Trip revenue -> Outcome - Utilisation rate -> Learning - Revenue per vehicle per day -> Learning Ride-Hailing & Dispatch [regulated] Operating Domains: - Ride requests - Driver matching & dispatch - Live trip tracking - Dynamic pricing / surge - Driver supply & incentives - Ratings & disputes - Service zones Vocabulary -> Runtime: - Ride request -> Object - Rider -> Actor - Driver-partner -> Actor - Trip matched -> Event - Requested / matched / completed -> State - Surge-pricing decision -> Decision - Trip receipt -> Artefact - Dispatch workflow -> Workflow - Trip completed -> Outcome - Service zone -> Object - Acceptance rate -> Learning - Average wait time -> Learning Micromobility (Bikes & Scooters) [regulated] Operating Domains: - Scooter/bike fleet - Geofenced zones - Parking compliance - Battery swaps & charging - Field operations / juicers - Ride sessions - No-go & slow zones Vocabulary -> Runtime: - Scooter / e-bike -> Object - Rider -> Actor - Field operative -> Actor - Ride started -> Event - Deployed / low-battery / impounded -> State - Rebalancing decision -> Decision - No-go zone -> Object - Battery swap -> Event - Field-ops workflow -> Workflow - Rides per vehicle per day -> Outcome - Fleet availability -> Learning - Parking-compliance rate -> Learning Subscription & Flexible Access [regulated] Operating Domains: - Subscription plans - Vehicle swaps - Onboarding & ID checks - Recurring billing - Pause & cancel - All-inclusive servicing - Member retention Vocabulary -> Runtime: - Subscription -> Object - Subscriber -> Actor - Vehicle swap -> Event - Active / paused / churned -> State - Swap-eligibility decision -> Decision - Subscription agreement -> Artefact - Recurring charge taken -> Event - Onboarding workflow -> Workflow - Monthly recurring revenue -> Outcome - Churn rate -> Learning - Lifetime value -> Learning - Vehicle allocation -> Object Charging & Energy Operations (CPO) [regulated] Operating Domains: - Charge-point network - Charging sessions - Tariffs & roaming - Uptime & faults - Site host agreements - Load & grid management - Driver app & payments Vocabulary -> Runtime: - Charge point -> Object - EV driver -> Actor - Charging session -> Event - Available / charging / faulted -> State - Dynamic-tariff decision -> Decision - Session receipt -> Artefact - Fault raised -> Event - Maintenance workflow -> Workflow - Energy delivered (kWh) -> Outcome - Site host -> Actor - Network uptime -> Learning - Utilisation per charger -> Learning n-transportOS Freight & Haulage Operations [regulated] Operating Domains: - Consignments / loads - Vehicle & trailer allocation - Routes & drops - Driver assignments - Depots & yards - Proof of delivery - Backloads & utilisation Vocabulary -> Runtime: - Consignment -> Object - HGV driver -> Actor - Load allocated -> Event - Planned / in transit / delivered -> State - Load-planning decision -> Decision - Proof of delivery -> Artefact - Run sheet -> Artefact - Dispatch workflow -> Workflow - On-time delivery -> Outcome - Depot -> Object - Empty-running percentage -> Learning - Cost per drop -> Learning Last-Mile Delivery Operating Domains: - Delivery routes - Parcels / stops - Courier allocation - Time windows & SLAs - Customer tracking & notifications - Failed-delivery handling - Returns Vocabulary -> Runtime: - Parcel -> Object - Courier -> Actor - Delivery route -> Object - Out for delivery -> Event - Delivered / failed / returned -> State - Re-attempt decision -> Decision - Delivery proof / photo -> Artefact - Route optimisation -> Workflow - Successful delivery -> Outcome - Estimated time of arrival -> State - First-time delivery rate -> Learning - Stops per hour -> Learning Passenger Transport & Bus Operations [regulated] Operating Domains: - Timetables & schedules - Routes & services - Vehicle & driver rosters - Stops & headways - Ticketing & fares - Service disruptions - Punctuality monitoring Vocabulary -> Runtime: - Service / route -> Object - Bus driver -> Actor - Timetable -> Artefact - Departure -> Event - On time / delayed / cancelled -> State - Service-recovery decision -> Decision - Duty roster -> Artefact - Scheduling workflow -> Workflow - Journeys operated -> Outcome - Headway -> Object - Punctuality (on-time %) -> Learning - Passenger journeys per mile -> Learning Route Planning & Optimisation Operating Domains: - Demand & order intake - Route building - Constraints (windows, weights, skills) - Scenario planning - Plan-vs-actual - Re-routing - Resource balancing Vocabulary -> Runtime: - Route plan -> Artefact - Transport planner -> Actor - Order / demand -> Object - Plan published -> Event - Draft / locked / executing -> State - Optimisation decision -> Decision - Constraint set -> Object - Optimisation run -> Workflow - Optimised plan -> Outcome - Re-route event -> Event - Plan-vs-actual variance -> Learning - Vehicle fill rate -> Learning Cold Chain & Specialist Haulage [regulated] Operating Domains: - Temperature-controlled loads - Reefer units - Temperature logging - Hazardous goods (ADR) - Compliance documents - Excursion alerts - Chain-of-custody Vocabulary -> Runtime: - Temperature-controlled load -> Object - Reefer unit -> Object - Compliance officer -> Actor - Temperature excursion -> Event - In range / out of range -> State - Reject-or-accept decision -> Decision - Temperature log -> Artefact - Dangerous-goods note -> Artefact - Cold-chain monitoring -> Workflow - Load delivered in spec -> Outcome - Excursion rate -> Learning - Chain-of-custody integrity -> Learning Telecommunications n-telcoOS Retail Mobile & Plans [regulated] Operating Domains: - Tariff and plan catalogue (pay-monthly, SIM-only, PAYG) - Device financing and handset upgrade programmes - SIM and eSIM provisioning - Add-on bundles (roaming passes, data boosters, content) - Family and shared-data accounts - Number porting in and out - Retention and upgrade offers Vocabulary -> Runtime: - Tariff -> Object - SIM-only plan -> Object - Subscriber -> Actor - Handset upgrade -> Decision - Number port -> Workflow - eSIM activation -> Event - Data booster -> Object - Roaming pass -> Object - Plan active -> State - Suspended for non-payment -> State - Contract -> Artefact - Upgrade eligibility check -> Decision - Retention offer accepted -> Outcome - Churn rate -> Learning - ARPU -> Learning - Welcome pack -> Artefact Fixed Broadband & Home [regulated] Operating Domains: - Broadband product catalogue (FTTP, FTTC, cable, DSL tiers) - Home install and engineer appointment scheduling - Router and CPE provisioning - Line activation and migration between providers - Home phone and VoIP lines - Whole-home WiFi mesh and guarantee plans - Fault diagnosis and repair dispatch Vocabulary -> Runtime: - Broadband package -> Object - Router / CPE -> Object - Engineer appointment -> Event - Line activation -> Workflow - Provider migration -> Workflow - Account holder -> Actor - Field engineer -> Actor - Sync speed -> State - Line live -> State - Awaiting install -> State - Installation order -> Artefact - Speed guarantee -> Decision - Fault ticket -> Artefact - Connection restored -> Outcome - Right-first-time rate -> Learning Billing, Charging & Revenue [regulated] Operating Domains: - Rating and charging of usage events - Invoice generation and bill cycles - Payment collection and direct debit runs - Dunning and debt management - Discounts, promotions and bill credits - Bill shock alerts and spend caps - Revenue assurance and leakage detection Vocabulary -> Runtime: - Usage record (CDR) -> Object - Invoice -> Artefact - Bill cycle -> Workflow - Rating -> Workflow - Direct debit run -> Event - Bill credit -> Object - Spend cap -> Object - In arrears -> State - Paid in full -> State - Dunning step -> Decision - Write-off decision -> Decision - Billing agent -> Actor - Payment received -> Outcome - Revenue leakage -> Learning - Collection rate -> Learning Wholesale & Interconnect [regulated] Operating Domains: - Interconnect agreements with other carriers - Voice and SMS termination rates - Roaming agreements and IOT settlement - MVNO host capacity wholesale - Inter-operator settlement and netting - Carrier dispute and reconciliation - Wholesale line rental and access products Vocabulary -> Runtime: - Interconnect agreement -> Artefact - Termination rate -> Object - Roaming partner -> Actor - Settlement run -> Workflow - TAP file exchange -> Event - Net position -> State - Dispute open -> State - Reconciliation -> Workflow - Wholesale access product -> Object - Rate-change decision -> Decision - Carrier -> Actor - Settlement statement -> Artefact - Balance settled -> Outcome - Margin per minute -> Learning Enterprise & Business Comms Operating Domains: - Business mobile fleets and pooled data - Leased lines and dedicated internet access (DIA) - SD-WAN and managed connectivity - Unified communications (UCaaS) and SIP trunking - Service level agreement management - Bid and quote management for large accounts - Account onboarding and provisioning at scale Vocabulary -> Runtime: - Business account -> Object - Leased line -> Object - SIP trunk -> Object - SD-WAN service -> Object - Account manager -> Actor - SLA breach -> Event - Quote-to-order -> Workflow - Provisioning -> Workflow - In service -> State - Under provisioning -> State - Service credit decision -> Decision - Master service agreement -> Artefact - Service activated -> Outcome - SLA attainment -> Learning Channels & Retail Distribution Operating Domains: - Physical store and franchise operations - Online sales journeys and basket - Dealer and indirect partner network - Stock and handset inventory across channels - Sales commissions and incentives - Order fulfilment and click-and-collect - Telesales and outbound campaigns Vocabulary -> Runtime: - Sales order -> Object - Store -> Object - Dealer partner -> Actor - Sales advisor -> Actor - Order placed -> Event - Click-and-collect -> Workflow - Commission run -> Workflow - In stock -> State - Order fulfilled -> State - Credit-check decision -> Decision - Sales receipt -> Artefact - Conversion -> Outcome - Channel mix -> Learning - Cost per acquisition -> Learning n-networkOS Radio Access Network (RAN) Operations [regulated] Operating Domains: - Cell site and sector configuration - Coverage and capacity planning - Spectrum and carrier allocation per cell - Handover and neighbour relation tuning - Drive-test and field measurement campaigns - RAN software upgrades and rollouts - Energy and sleep-mode management of radios Vocabulary -> Runtime: - Cell site -> Object - Sector -> Object - Carrier / band -> Object - Neighbour relation -> Object - RF engineer -> Actor - Handover failure -> Event - Cell up -> State - Cell down / outage -> State - Carrier re-tune -> Workflow - Power-tilt decision -> Decision - Drive-test campaign -> Workflow - Coverage map -> Artefact - Coverage restored -> Outcome - Dropped-call rate -> Learning - Spectral efficiency -> Learning Core & Packet Network [regulated] Operating Domains: - Packet core nodes (5GC / EPC) lifecycle - Subscriber session and bearer management - Voice core (IMS) and VoLTE/VoNR - Policy and charging control (PCF/PCRF) - DNS, signalling (Diameter/SIP) routing - Capacity scaling and pool balancing - Core software patching and change windows Vocabulary -> Runtime: - Core node (AMF/SMF/UPF) -> Object - Subscriber session -> Object - Bearer -> Object - Policy rule -> Object - Core engineer -> Actor - Signalling storm -> Event - Session active -> State - Node in maintenance -> State - Change window -> Workflow - Failover decision -> Decision - Capacity scale-out -> Workflow - Change record -> Artefact - Service stable -> Outcome - Session setup success rate -> Learning Transport & Backhaul Operating Domains: - Fibre and microwave backhaul links - IP/MPLS and segment-routing backbone - DWDM optical transport and wavelengths - Synchronisation and timing distribution - Capacity and route planning - Link protection and rerouting - Peering and transit interconnection Vocabulary -> Runtime: - Backhaul link -> Object - Wavelength / lambda -> Object - MPLS path -> Object - Timing source -> Object - Transport engineer -> Actor - Fibre cut -> Event - Link up -> State - Link degraded -> State - Reroute -> Workflow - Path-protection switch -> Decision - Capacity augment -> Workflow - Network diagram -> Artefact - Traffic restored -> Outcome - Link utilisation -> Learning - Latency budget -> Learning Network Assurance & NOC [regulated] Operating Domains: - Fault and alarm monitoring across domains - Alarm correlation and root-cause analysis - Incident bridge and major-incident management - Performance KPI dashboards and thresholds - Trouble-ticket lifecycle and escalation - Service-impact analysis and customer comms - Post-incident review and problem management Vocabulary -> Runtime: - Alarm -> Event - Incident -> Object - Trouble ticket -> Artefact - Correlation rule -> Object - NOC operator -> Actor - Major incident declared -> Event - Open / acknowledged -> State - Resolved -> State - Triage -> Workflow - Escalation decision -> Decision - Root-cause analysis -> Workflow - Post-incident report -> Artefact - Service restored -> Outcome - Mean time to repair -> Learning - Network availability -> Learning Network Planning & Optimisation Operating Domains: - Demand forecasting and traffic modelling - Site acquisition and rollout planning - Capacity expansion and densification - Self-organising network (SON) tuning - Parameter audit and golden-config baselines - What-if simulation of network changes - Investment prioritisation across regions Vocabulary -> Runtime: - Forecast model -> Object - Rollout plan -> Artefact - Candidate site -> Object - Golden config -> Object - Planning engineer -> Actor - Densification project -> Workflow - SON loop -> Workflow - Planned / on hold -> State - Congested cell -> State - Investment-priority decision -> Decision - What-if simulation -> Event - Capacity plan -> Artefact - Bottleneck cleared -> Outcome - Busy-hour utilisation -> Learning Network Security & Resilience [regulated] Operating Domains: - DDoS detection and mitigation - Signalling firewall (SS7/Diameter/GTP) defence - SIM-swap and fraud signalling monitoring - Supply-chain and vendor equipment assurance - Network slicing isolation and policy - Disaster recovery and geo-redundancy drills - Lawful intercept and data-retention gateways Vocabulary -> Runtime: - Threat signature -> Object - Signalling firewall -> Object - Security analyst -> Actor - DDoS attack -> Event - Mitigation engaged -> State - Under attack -> State - Block / scrub decision -> Decision - DR failover drill -> Workflow - Intercept warrant -> Artefact - Threat contained -> Outcome - Incident log -> Artefact - Slice isolation policy -> Object - Vendor assurance review -> Workflow - Mean time to detect -> Learning n-subscriberOS Customer Care & Support Operating Domains: - Inbound contact across voice, chat, social - Case and ticket lifecycle management - Knowledge base and guided resolution flows - Tier escalation and back-office handoff - Callback and queue management - Customer sentiment and complaint capture - Quality monitoring of agent interactions Vocabulary -> Runtime: - Customer case -> Object - Contact -> Event - Care agent -> Actor - Customer -> Actor - Knowledge article -> Object - Case open -> State - Awaiting customer -> State - Case resolved -> State - Escalation -> Workflow - Routing decision -> Decision - Resolution note -> Artefact - Issue resolved -> Outcome - First-contact resolution -> Learning - CSAT score -> Learning Onboarding & Activation [regulated] Operating Domains: - New-customer welcome and identity verification - Device setup and eSIM/QR activation - Number transfer and port-in coordination - Service-readiness checks and first-use nudges - Account configuration (notifications, autopay) - Early-life support and friction reduction - Welcome offers and add-on activation Vocabulary -> Runtime: - New subscriber -> Actor - Activation step -> Object - Identity check -> Decision - eSIM QR scan -> Event - Port-in -> Workflow - Onboarding journey -> Workflow - Pending activation -> State - Fully onboarded -> State - Welcome offer -> Object - Setup guide -> Artefact - First successful call/data -> Outcome - Activation confirmation -> Artefact - Time-to-first-use -> Learning - Activation completion rate -> Learning Retention & Loyalty Operating Domains: - Churn risk scoring and save desk - Win-back of lapsed customers - Loyalty tiers, points and rewards - Renewal and recontracting offers - Proactive value reviews and right-plan nudges - Cancellation and downgrade handling - Loyalty partner perks and redemptions Vocabulary -> Runtime: - Loyalty member -> Actor - Reward / perk -> Object - Churn risk score -> Object - Cancellation request -> Event - Save offer -> Object - At risk -> State - Lapsed -> State - Win-back campaign -> Workflow - Retain-or-release decision -> Decision - Reward redemption -> Workflow - Loyalty statement -> Artefact - Customer retained -> Outcome - Save rate -> Learning - Customer lifetime value -> Learning Self-Service & Digital Channels Operating Domains: - Mobile app and web account management - Usage and balance dashboards - Self-serve plan changes and add-ons - Automated chatbot / virtual assistant - In-app payments and bill management - Notifications and proactive alerts - Self-diagnostics and outage checker Vocabulary -> Runtime: - Account dashboard -> Object - Usage meter -> Object - App user -> Actor - Self-serve plan change -> Event - Virtual assistant -> Actor - Logged in -> State - Action pending -> State - Top-up flow -> Workflow - Containment decision -> Decision - Push notification -> Artefact - Task completed in-app -> Outcome - Outage checker result -> Object - Digital adoption rate -> Learning - Self-serve containment -> Learning Billing Care & Disputes [regulated] Operating Domains: - Bill explanation and walkthrough - Charge dispute and adjustment handling - Refunds, credits and goodwill gestures - Payment arrangement and hardship plans - Fraudulent-charge investigation - Bill shock and overage resolution - Final-bill and account-closure queries Vocabulary -> Runtime: - Disputed charge -> Object - Adjustment -> Object - Billing query -> Event - Care agent -> Actor - Payment arrangement -> Object - Dispute under review -> State - Credit applied -> State - Goodwill decision -> Decision - Dispute resolution -> Workflow - Credit note -> Artefact - Hardship plan -> Workflow - Dispute settled -> Outcome - Adjustment rate -> Learning - Complaint repeat rate -> Learning Vulnerable Customers & Accessibility [regulated] Operating Domains: - Vulnerability flagging and tailored handling - Priority fault repair for at-risk households - Accessible formats and assistive services - Social tariffs and affordability support - Bereavement and power-of-attorney handling - Debt and affordability safeguarding - Consent and communication-preference management Vocabulary -> Runtime: - Vulnerability flag -> Object - Priority customer -> Actor - Social tariff -> Object - Accessibility request -> Event - Safeguarding case -> Object - Flagged as vulnerable -> State - Priority repair active -> State - Tailored-support decision -> Decision - Bereavement handling -> Workflow - Consent record -> Artefact - Customer safeguarded -> Outcome - Affordability review -> Workflow - Support coverage rate -> Learning n-connectivityOS MVNO & Brand Operations [regulated] Operating Domains: - Host-network capacity and rate-plan sourcing - Own-brand tariff and proposition design - Subscriber base management on host APIs - Wholesale cost vs retail-price margin control - Brand marketing and acquisition funnels - Number ranges and porting on host network - Switching between host operators (multi-IMSI) Vocabulary -> Runtime: - MVNO brand -> Object - Host agreement -> Artefact - Wholesale rate plan -> Object - Reseller -> Actor - Subscriber base -> Object - Capacity-buy decision -> Decision - Live on host -> State - Margin squeezed -> State - Onboard to host -> Workflow - Host migration -> Workflow - Activation event -> Event - Margin per subscriber -> Outcome - Wholesale margin -> Learning - Net adds -> Learning IoT & M2M Connectivity Operating Domains: - Device SIM fleet provisioning at scale - Data pools and shared-allowance management - Connectivity profiles (NB-IoT, LTE-M, 5G) - Device lifecycle states (test, live, retired) - Global roaming and steering for devices - Connectivity rules and rate-limiting policies - Fleet diagnostics and stuck-device detection Vocabulary -> Runtime: - Device SIM -> Object - Data pool -> Object - Connectivity profile -> Object - Fleet manager -> Actor - Device -> Actor - SIM test state -> State - Device live -> State - Device retired -> State - Bulk activation -> Workflow - Rate-plan-change decision -> Decision - Attach event -> Event - Connectivity report -> Artefact - Device connected -> Outcome - Pool utilisation -> Learning eSIM & Remote Provisioning [regulated] Operating Domains: - eSIM profile catalogue and generation - Remote SIM provisioning (SM-DP+/SM-SR) - QR and activation-code distribution - Profile download, enable, disable lifecycle - Travel/local eSIM packs for roaming - Device compatibility and entitlement checks - Profile swap and operator change in-device Vocabulary -> Runtime: - eSIM profile -> Object - Activation code -> Object - Provisioning platform (SM-DP+) -> Object - End user -> Actor - Profile download -> Event - Profile enabled -> State - Profile disabled -> State - Released / pending -> State - Remote provisioning -> Workflow - Entitlement-check decision -> Decision - Profile package -> Artefact - eSIM active on device -> Outcome - Download success rate -> Learning Messaging & CPaaS [regulated] Operating Domains: - A2P SMS and RCS campaign delivery - Programmable voice and verification (OTP) - Sender IDs and number provisioning - Message routing and least-cost selection - Deliverability and spam/grey-route filtering - Channel APIs (WhatsApp, viber, chat) - Throughput, rate limits and queueing Vocabulary -> Runtime: - Message -> Object - Sender ID -> Object - Campaign -> Object - Developer -> Actor - Message submitted -> Event - Delivery receipt -> Artefact - Queued -> State - Delivered -> State - Failed / undelivered -> State - Routing -> Workflow - Least-cost-route decision -> Decision - Message delivered -> Outcome - Delivery rate -> Learning - Grey-route leakage -> Learning Connectivity APIs & Platform Operating Domains: - API key and credential management - Programmable connectivity endpoints - Usage metering and rate-limiting per tenant - Webhooks and event subscriptions - Developer onboarding and sandbox - Tenant isolation and access scopes - Service catalogue and product tiers Vocabulary -> Runtime: - API key -> Object - Endpoint -> Object - Tenant / account -> Object - Integrator -> Actor - API call -> Event - Webhook fired -> Event - Key active -> State - Rate-limited -> State - Provision tenant -> Workflow - Scope-grant decision -> Decision - Usage record -> Artefact - Integration live -> Outcome - API success rate -> Learning - Time-to-first-call -> Learning Roaming & Travel Connectivity [regulated] Operating Domains: - Travel eSIM and local-data pack catalogue - Partner-network selection and steering - Roaming usage and fair-use policy control - Inter-operator roaming settlement (TADIG) - Coverage and partner-quality monitoring - Bill-shock protection abroad - Multi-country pack bundling Vocabulary -> Runtime: - Travel pack -> Object - Roaming partner -> Actor - Traveller -> Actor - Fair-use policy -> Object - Network attach abroad -> Event - Roaming active -> State - Fair-use exceeded -> State - Steering decision -> Decision - Pack activation -> Workflow - Roaming settlement -> Workflow - Roaming statement -> Artefact - Connected abroad -> Outcome - Roaming margin -> Learning - Partner coverage quality -> Learning n-infrastructureOS Tower & Site Leasing [regulated] Operating Domains: - Tower and rooftop site portfolio - Tenant lease and co-location management - Structural loading and capacity assessment - Ground-lease and landlord management - Amendment and upgrade requests from carriers - Site access and key/permit control - Rent escalation and billing to tenants Vocabulary -> Runtime: - Tower site -> Object - Tenancy / lease -> Object - Carrier tenant -> Actor - Landlord -> Actor - Co-location request -> Event - Structural assessment -> Decision - Site available -> State - Fully loaded -> State - Lease-up workflow -> Workflow - Lease agreement -> Artefact - New tenancy signed -> Outcome - Tenancy ratio -> Learning - Rent per site -> Learning - Site occupancy -> State Fibre & Duct Infrastructure [regulated] Operating Domains: - Fibre route and duct network inventory - Dark-fibre and wavelength leasing - Build planning, trenching and reinstatement - Pole, duct and wayleave access (PIA) - Splice points and street-cabinet management - Open-access wholesale onboarding of ISPs - Network records and as-built documentation Vocabulary -> Runtime: - Fibre route -> Object - Duct / pole -> Object - Dark fibre -> Object - Build manager -> Actor - ISP customer -> Actor - Dig event -> Event - Planned route -> State - Ready for service -> State - Build workflow -> Workflow - Wayleave decision -> Decision - As-built record -> Artefact - Premises passed -> Outcome - Cost per premises passed -> Learning - Take-up rate -> Learning Data Centre & Edge Hosting Operating Domains: - Rack, cage and colocation space inventory - Power (kW) and cooling capacity allocation - Cross-connect and meet-me-room management - Edge node and micro-data-centre deployment - Environmental monitoring (temp, humidity) - Remote-hands and smart-hands requests - Power-usage efficiency and sustainability Vocabulary -> Runtime: - Rack / cage -> Object - Cross-connect -> Object - Power circuit -> Object - Colocation tenant -> Actor - Remote-hands request -> Event - Space available -> State - At capacity -> State - Provision rack -> Workflow - Power-allocation decision -> Decision - Service order -> Artefact - Cross-connect live -> Outcome - Power usage effectiveness -> Learning - Space utilisation -> Learning - Environmental alarm -> Event Neutral Host & Shared RAN [regulated] Operating Domains: - In-building and venue coverage systems (DAS) - Multi-operator shared radio (MORAN/MOCN) - Venue and landlord agreements - Operator onboarding onto shared system - Small-cell and street-furniture deployment - Capacity sharing and slice allocation - Coverage acceptance testing per operator Vocabulary -> Runtime: - Neutral-host system -> Object - DAS / small cell -> Object - Venue -> Object - Onboarding operator -> Actor - Venue owner -> Actor - Operator onboard request -> Event - System live -> State - Acceptance pending -> State - Operator onboarding -> Workflow - Capacity-share decision -> Decision - Acceptance certificate -> Artefact - Coverage accepted -> Outcome - Operators per system -> Learning - In-building coverage quality -> Learning Site Build & Civil Works [regulated] Operating Domains: - Site acquisition and candidate evaluation - Planning and permitting submissions - Construction and installation scheduling - Contractor and crew dispatch - Health-and-safety and method statements - Snagging, handover and commissioning - Build-to-suit projects for anchor tenants Vocabulary -> Runtime: - Candidate site -> Object - Build project -> Object - Permit application -> Artefact - Project manager -> Actor - Construction crew -> Actor - Site survey -> Event - In planning -> State - Under construction -> State - Commissioned -> State - Build-to-suit workflow -> Workflow - Go/no-go decision -> Decision - Handover certificate -> Artefact - Site on air -> Outcome - Build cycle time -> Learning Asset & Lease Management [regulated] Operating Domains: - Asset register and portfolio valuation - Lease renewals, escalations and rent reviews - Ground-rent and landlord payment runs - Permit and consent compliance tracking - Energy procurement and grid connections - Decommission and site exit management - Capex planning and depreciation schedules Vocabulary -> Runtime: - Asset -> Object - Lease record -> Object - Ground rent -> Object - Asset manager -> Actor - Landlord -> Actor - Rent review -> Event - Lease active -> State - Lease expiring -> State - Decommissioned -> State - Renewal workflow -> Workflow - Renew-or-exit decision -> Decision - Lease schedule -> Artefact - Portfolio value realised -> Outcome - Lease cost ratio -> Learning Agriculture & Food n-agriOS Arable & Combinable Crops [regulated] Operating Domains: - Fields and field parcels - Cropping plan / rotation - Crop establishment (drilling & cultivation) - Nutrition & fertiliser programme - Crop protection (spraying) - Harvest & grain handling - Grain store and moisture management Vocabulary -> Runtime: - Field -> Object - Crop in the ground -> State - Variety -> Object - Agronomist -> Actor - Drilling pass -> Event - Spray application -> Event - Spray recommendation -> Decision - Field record / spray diary -> Artefact - Harvest run -> Workflow - Yield (t/ha) -> Outcome - Tonnage off the field -> Outcome - Grain moisture % -> State - Gross margin per hectare -> Learning - Variety performance benchmark -> Learning - Weather window -> State Precision Agronomy & Variable Rate [regulated] Operating Domains: - Soil sampling zones - Yield maps - Variable-rate prescription maps - Satellite / NDVI biomass imagery - Nutrient management plan - Field boundaries & buffer zones - Trial / tramline plots Vocabulary -> Runtime: - Management zone -> Object - Soil sample -> Object - Soil index (P, K, pH) -> State - NDVI biomass map -> Artefact - Variable-rate prescription -> Decision - Prescription map -> Artefact - Application-as-applied map -> Event - Agronomist -> Actor - Apply prescription workflow -> Workflow - Lime / nutrient recommendation -> Decision - Saved input cost -> Outcome - Yield response to rate -> Learning - Zone performance -> Learning - Field trial result -> Outcome Farm Machinery & Workshop Operating Domains: - Tractor & machine fleet - Implements & attachments - Service & maintenance schedule - Parts & consumables store - Fuel (red diesel) tank - Operator timesheets & jobs - Telematics & machine hours Vocabulary -> Runtime: - Machine -> Object - Implement -> Object - Operator -> Actor - Engine hours -> State - Service due -> State - Breakdown -> Event - Service job -> Workflow - Repair-or-replace call -> Decision - Service record -> Artefact - Fuel use (l/ha) -> Outcome - Fleet uptime -> Outcome - Cost per machine hour -> Learning - Parts order -> Event - Telematics alert -> Event Subsidies, Stewardship & Compliance [regulated] Operating Domains: - Land parcel register (RPA/RLR) - Subsidy & stewardship scheme applications - Cross-compliance / conditionality checklist - Buffer strips & environmental features - Inspection evidence pack - Cropping declaration - Carbon / sustainability baseline Vocabulary -> Runtime: - Land parcel (RLR) -> Object - Scheme agreement -> Artefact - Stewardship option -> Object - Scheme adviser -> Actor - Submit claim -> Workflow - Claim window open -> State - Eligibility decision -> Decision - Inspection -> Event - Compliance breach -> Event - Evidence pack -> Artefact - Subsidy payment received -> Outcome - Penalty / reduction -> Outcome - Area in agreement -> State - Scheme income per hectare -> Learning Grain Marketing & Commodity Trading [regulated] Operating Domains: - Grain in store / stock positions - Forward & spot contracts - Market price & basis tracking - Haulage & movement scheduling - Quality samples & specification - Buyer / merchant relationships - Hedging position Vocabulary -> Runtime: - Grain lot -> Object - Forward contract -> Artefact - Merchant / buyer -> Actor - Sell decision -> Decision - Contract priced -> State - Movement / collection -> Event - Quality sample result -> State - Spec rejection -> Event - Marketing plan -> Workflow - Passport / movement note -> Artefact - Average price achieved (£/t) -> Outcome - Open tonnage -> State - Basis vs futures -> Learning - Margin over market -> Learning n-farmOS Holding & Land Management Operating Domains: - Holding & enterprise map - Fields, paddocks & grazing blocks - Hedges, water & infrastructure - Tenancies & land agreements - Soil & pasture health - Seasonal jobs calendar - Boundary & access points Vocabulary -> Runtime: - Holding -> Object - Paddock -> Object - Enterprise -> Object - Land manager -> Actor - Tenancy agreement -> Artefact - Pasture condition -> State - Job logged -> Event - Seasonal jobs plan -> Workflow - Where to put which enterprise -> Decision - Map / holding plan -> Artefact - Land in good heart -> State - Output per acre -> Outcome - Enterprise profitability -> Learning Rotational & Regenerative Grazing Operating Domains: - Mob / herd on grass - Grazing wedge & cover - Paddock moves & rest periods - Water & fence infrastructure - Grass growth & sward height - Soil carbon & biodiversity - Forage budget Vocabulary -> Runtime: - Grazing mob -> Object - Grass cover (kg DM/ha) -> State - Sward height -> State - Grazier -> Actor - Paddock move -> Event - Rest period -> State - When to move the mob -> Decision - Grazing plan / rotation -> Workflow - Grass measurement (plate meter) -> Event - Grazing wedge chart -> Artefact - Days of grazing ahead -> Outcome - Utilisation % -> Learning - Growth rate trend -> Learning - Soil carbon baseline -> State Market Garden & Horticulture Operating Domains: - Beds & growing tunnels - Succession planting plan - Propagation & nursery - Crop plan by week / harvest calendar - Irrigation & feeding - Pest & disease scouting - Harvest, wash & pack Vocabulary -> Runtime: - Bed -> Object - Crop succession -> Object - Grower -> Actor - Sowing -> Event - Transplant -> Event - Ready to harvest -> State - What to plant this week -> Decision - Crop plan / harvest calendar -> Workflow - Planting plan -> Artefact - Pest pressure -> State - Harvest weight per bed -> Outcome - Saleable yield -> Outcome - Revenue per bed-metre -> Learning - Crop turnaround time -> Learning Farm Diversification & Direct Sales [regulated] Operating Domains: - Farm shop & box scheme - Veg / meat box subscriptions - Farmers' markets & pitches - On-farm experiences & lettings - Customer / member list - Price list & packing - Glamping / event bookings Vocabulary -> Runtime: - Box scheme -> Object - Member / subscriber -> Actor - Product / box -> Object - Order placed -> Event - Subscription active -> State - Set this week's box -> Decision - Pack & deliver run -> Workflow - Delivery note / invoice -> Artefact - Delivered -> Event - Sales takings -> Outcome - Repeat customer -> State - Churn rate -> Learning - Margin per box -> Learning - Booking -> Event Farm Labour & Health-and-Safety [regulated] Operating Domains: - Workforce & seasonal staff - Rotas & timesheets - Training & certificates - Risk assessments & method statements - Incident & near-miss log - PPE & equipment checks - COSHH / chemical store Vocabulary -> Runtime: - Worker -> Actor - Rota -> Artefact - Certificate (PA, telehandler) -> Object - Certificate expiring -> State - Shift worked -> Event - Risk assessment -> Artefact - Incident reported -> Event - Safety check workflow -> Workflow - Stand-down decision -> Decision - Hours worked -> Outcome - Days lost to injury -> Outcome - Trained & competent -> State - Incident rate -> Learning n-foodOS Food Manufacturing & Processing [regulated] Operating Domains: - Production lines & equipment - Recipes & bills of materials - Production batches & runs - Raw material & ingredient inventory - Finished goods & packing - Changeovers & cleaning - Yield & waste tracking Vocabulary -> Runtime: - Production line -> Object - Recipe / BOM -> Artefact - Batch -> Object - Line operator -> Actor - Production run -> Workflow - Batch in progress -> State - Changeover -> Event - Run this product next -> Decision - Finished goods made -> Outcome - Batch yield % -> Outcome - Production record -> Artefact - Line downtime event -> Event - OEE (line efficiency) -> Learning - Waste / give-away rate -> Learning Food Safety, Quality & HACCP [regulated] Operating Domains: - HACCP / food safety plan - Critical control points & checks - Allergen management - Cleaning & hygiene schedules (CCP/CIP) - Non-conformances & CAPA - Audits & certification (BRCGS etc.) - Lab & micro testing Vocabulary -> Runtime: - Critical control point (CCP) -> Object - Quality manager -> Actor - CCP check -> Event - Within limits -> State - Out-of-spec / deviation -> Event - Hold / release decision -> Decision - Non-conformance (NCR) -> Artefact - Corrective action (CAPA) -> Workflow - Allergen declaration -> Artefact - Audit -> Event - Audit grade -> Outcome - Complaint rate -> Learning - Right-first-time % -> Learning - Certification status -> State Traceability & Recall [regulated] Operating Domains: - Lot / batch genealogy - Supplier & raw-material lots - Forward & backward trace - Recall & withdrawal process - Mock recall exercises - Customer despatch records - Quarantine & stock hold Vocabulary -> Runtime: - Lot / batch code -> Object - Raw material lot -> Object - Recall coordinator -> Actor - Trace request -> Workflow - On quarantine hold -> State - Recall triggered -> Event - Withdraw or recall decision -> Decision - Recall notice -> Artefact - Mock recall -> Event - Trace report -> Artefact - Stock accounted for -> Outcome - Time-to-trace -> Learning - Recall completeness % -> Learning Food Supply Chain & Logistics [regulated] Operating Domains: - Inbound goods & supplier deliveries - Warehouse & cold store - Stock & shelf-life rotation (FEFO) - Picking & despatch - Temperature-controlled transport - Customer orders & service levels - Demand & replenishment planning Vocabulary -> Runtime: - Stock-keeping unit (SKU) -> Object - Pallet / lot location -> Object - Supplier -> Actor - Goods-in booking -> Event - Use-by approaching -> State - Allocate stock decision -> Decision - Pick & despatch run -> Workflow - Despatch note / EPCIS -> Artefact - Temperature excursion -> Event - Order fulfilled -> Outcome - On-time in-full (OTIF) -> Learning - Stock cover (days) -> State - Wastage / spoilage % -> Learning - Forecast accuracy -> Learning Food Service & Commercial Kitchens [regulated] Operating Domains: - Menus & dishes - Recipe costing & portioning - Prep & service production - Ingredient stock & GP control - Allergen matrix per dish - Kitchen hygiene & temperature logs - Supplier ordering Vocabulary -> Runtime: - Dish -> Object - Menu -> Artefact - Head chef -> Actor - Prep list -> Workflow - Service / cover sold -> Event - 86'd / out of stock -> State - Menu engineering decision -> Decision - Allergen matrix -> Artefact - Fridge temp check -> Event - Gross profit per dish -> Outcome - Plate cost -> State - Food cost % -> Learning - Wastage trend -> Learning n-agritechOS Controlled-Environment & Vertical Farming [regulated] Operating Domains: - Grow rooms & racks/tiers - Climate & lighting recipes - Nutrient dosing & irrigation - Crop cycles & batches - Environmental sensors - Energy & resource use - Harvest & packhouse Vocabulary -> Runtime: - Grow room / module -> Object - Climate recipe -> Artefact - Crop cycle / batch -> Object - Grow technician -> Actor - Setpoint adjustment -> Event - Within target band -> State - Climate excursion alarm -> Event - Tune the recipe -> Decision - Grow cycle workflow -> Workflow - Yield per square metre -> Outcome - Energy per kg produced -> Outcome - kWh / litre used -> State - Recipe performance -> Learning - Cost per head / per kg -> Learning Drone & Aerial Services [regulated] Operating Domains: - Drone fleet & sensors - Survey & spray missions - Flight plans & airspace - Pilot certificates & logbooks - Imagery & data capture - Field reports for clients - Maintenance & battery cycles Vocabulary -> Runtime: - Drone / UAV -> Object - Mission / flight plan -> Artefact - Remote pilot -> Actor - Pre-flight check -> Workflow - Flight flown -> Event - Cleared to fly -> State - Go / no-go decision -> Decision - Captured imagery -> Object - Survey report -> Artefact - Airspace breach -> Event - Hectares surveyed -> Outcome - Coverage per battery -> Learning - Mission success rate -> Learning Farm Robotics & Autonomous Machines Operating Domains: - Robot / autonomous machine fleet - Field tasks & job assignments - Geofences & safe zones - Charging & docking - Sensor & vision data - Fault & intervention log - Job results & coverage maps Vocabulary -> Runtime: - Field robot -> Object - Job / task order -> Object - Fleet supervisor -> Actor - Autonomous run -> Workflow - Operating autonomously -> State - Obstacle stop -> Event - Human intervention -> Event - Reassign / override -> Decision - Coverage map -> Artefact - Area worked -> Outcome - Autonomy uptime -> Outcome - Interventions per hectare -> Learning - Battery state -> State Agri-Data, Connectivity & IoT Operating Domains: - Sensor & gateway network - Data feeds & integrations - Field/asset data lake - Alerts & thresholds - Models & analytics - API connections to FMS/buyers - Device health & firmware Vocabulary -> Runtime: - Sensor / node -> Object - Data feed -> Object - Data engineer -> Actor - Reading ingested -> Event - Threshold breach alert -> Event - Sensor offline -> State - Act on alert -> Decision - Data pipeline run -> Workflow - Analytics dashboard -> Artefact - Insight / recommendation -> Outcome - Data coverage -> Outcome - Uptime / data quality -> Learning - Model accuracy -> Learning Carbon, MRV & Sustainability Tech [regulated] Operating Domains: - Carbon & emissions baseline - Soil carbon sampling & modelling - Practice change tracking (MRV) - Credit issuance & registry - Scope 3 / supplier data - Verification & audit evidence - Sustainability reporting Vocabulary -> Runtime: - Carbon project / parcel -> Object - Emissions baseline -> State - MRV analyst -> Actor - Practice change logged -> Event - Measurement / sampling round -> Workflow - Verification decision -> Decision - Verified -> State - Carbon credit issued -> Event - Verification report -> Artefact - Credits issued (tCO2e) -> Outcome - Emissions reduced -> Outcome - Carbon intensity per tonne -> Learning - Additionality / leakage -> Learning n-livestockOS Dairy Herd Management [regulated] Operating Domains: - Cow & herd records - Milking & yield - Breeding & reproduction (heat/AI) - Health & mastitis - Feed & ration - Dry-off & calving - Milk quality & bulk tank Vocabulary -> Runtime: - Cow -> Object - Herd manager -> Actor - In milk / dry -> State - Heat detected -> Event - Serve / AI decision -> Decision - Insemination (AI) -> Event - Calving -> Event - Breeding programme -> Workflow - Milk yield (litres/cow) -> Outcome - Somatic cell count -> State - Milk record sheet -> Artefact - Pregnancy rate -> Learning - Margin over feed -> Learning Beef & Sheep Production [regulated] Operating Domains: - Herd / flock groups - Tagging & EID - Grazing & finishing groups - Weighing & growth (DLWG) - Breeding & lambing/calving - Movements & markets - Selection for slaughter Vocabulary -> Runtime: - Animal (EID tag) -> Object - Mob / batch -> Object - Stockperson -> Actor - Weighing -> Event - Fit to sell -> State - Draw for slaughter decision -> Decision - Movement (off / on) -> Event - Finishing workflow -> Workflow - Movement licence -> Artefact - Daily liveweight gain -> Outcome - Deadweight / grade -> Outcome - Days to finish -> Learning - Cost of production per kg -> Learning Animal Health & Veterinary [regulated] Operating Domains: - Animal health plan - Medicine cabinet & records - Treatments & withdrawal periods - Vet visits & diagnostics - Vaccination programmes - Disease surveillance & testing - Mortality & post-mortem Vocabulary -> Runtime: - Patient animal -> Object - Vet -> Actor - Medicine / product -> Object - Treatment given -> Event - Under withdrawal -> State - Treat / cull decision -> Decision - Vaccination round -> Workflow - Medicine record book -> Artefact - Test result (e.g. TB) -> State - Recovery -> Outcome - Mortality / loss -> Outcome - Antibiotic usage (mg/PCU) -> Learning - Disease incidence -> Learning Poultry & Egg Production [regulated] Operating Domains: - Flocks & houses - Lay & growth performance - Feed & water systems - House environment & ventilation - Biosecurity & vaccination - Egg grading & packing - Mortality & culling Vocabulary -> Runtime: - Flock -> Object - House / shed -> Object - Poultry manager -> Actor - Daily check -> Event - In lay -> State - Depopulate / clear decision -> Decision - Crop / batch cycle -> Workflow - Biosecurity breach -> Event - Flock record -> Artefact - Lay rate (%) -> Outcome - Eggs packed / birds out -> Outcome - Feed conversion ratio -> Learning - Mortality % -> Learning Feed, Nutrition & Rations [regulated] Operating Domains: - Rations & diet formulations - Feed ingredients & stock - Forage stocks & analysis - Mixing & feeding-out - Feed plan by group - Intake & refusals - Feed cost tracking Vocabulary -> Runtime: - Ration / diet -> Artefact - Feed ingredient -> Object - Nutritionist -> Actor - Forage analysis result -> State - Reformulate ration -> Decision - Mix & feed-out -> Workflow - Feed delivered -> Event - Out of feed -> State - Load sheet / mix record -> Artefact - Dry matter intake -> Outcome - Feed cost per head/day -> Outcome - Feed conversion efficiency -> Learning - Mix accuracy -> Learning Security, Risk & Intelligence n-securityOS Manned Guarding & Guard Force Management [regulated] Operating Domains: - Guard roster & post assignments - Patrol routes & checkpoint tours - Sites & posts under contract - Shift handovers & briefings - Incident reports from the field - Lone-worker & guard welfare checks - Client SLAs & billable hours Vocabulary -> Runtime: - Guard / Security Officer -> Actor - Post -> Object - Patrol Route -> Object - Checkpoint Scan -> Event - Shift -> Object - On-Post / Off-Post -> State - Deployment Decision -> Decision - Guard Tour -> Workflow - Shift Handover Log -> Artefact - Daily Occurrence Book (DOB) -> Artefact - Incident at Site -> Event - Lone-Worker Check-In -> Event - Missed Checkpoint -> State - SLA Met / Breached -> Outcome - Patrol Coverage Rate -> Learning Access Control & Identity Management Operating Domains: - Badge & credential issuance - Door & turnstile controllers - Access groups & permission levels - Visitor pre-registration - Tailgating & forced-door alarms - Anti-passback & zone occupancy - Lost/stolen credential revocation Vocabulary -> Runtime: - Cardholder -> Actor - Access Badge / Credential -> Object - Door / Reader -> Object - Access Group -> Object - Badge Swipe -> Event - Access Granted / Denied -> Decision - Forced-Door Alarm -> Event - Door State (Locked/Unlocked) -> State - Credential Provisioning -> Workflow - Access Policy -> Artefact - Revocation Order -> Decision - Anti-Passback Violation -> State - Audit Trail Export -> Artefact - Tailgating Detected -> Outcome - Zone Occupancy Count -> Learning Video Surveillance & Command Centre Operations [regulated] Operating Domains: - Camera feeds & video walls - Motion & line-cross analytics zones - Alarm verification queue - Operator dispatch to field units - Footage retrieval & evidence clips - Camera health & blind-spot monitoring - Live monitoring SLAs Vocabulary -> Runtime: - Camera Operator -> Actor - Camera / Channel -> Object - Analytics Zone -> Object - Motion / Line-Cross Alert -> Event - Alarm Verification -> Decision - Camera Online / Offline -> State - Dispatch to Field -> Workflow - Evidence Clip -> Artefact - Bookmarked Footage -> Artefact - False Alarm / True Alarm -> Outcome - Operator Acknowledgement -> Event - Blind Spot Flagged -> State - Footage Retention Window -> Object - Average Verification Time -> Learning - Suspect Identified -> Outcome Event & Crowd Security [regulated] Operating Domains: - Venue zones & ingress lanes - Crowd density & flow monitoring - Bag-search & screening lanes - Ejection & ban records - Stewarding deployment - Pitch-side / stage barrier control - Emergency evacuation muster Vocabulary -> Runtime: - Steward / Marshal -> Actor - Patron / Attendee -> Actor - Ingress Lane -> Object - Screening Point -> Object - Ejection -> Event - Crowd Density Level -> State - Hold-and-Release Decision -> Decision - Evacuation / Muster -> Workflow - Ban / Exclusion Record -> Artefact - Incident Log -> Artefact - Bag Search -> Event - Zone at Capacity -> State - Safe Egress Achieved -> Outcome - Confiscation -> Event - Incidents per 1,000 Attendees -> Learning Executive Protection & Travel Security [regulated] Operating Domains: - Principal profiles & threat levels - Advance reconnaissance of venues/routes - Protective detail rosters - Secure transport & route planning - Travel risk briefings - Real-time location & check-in tracking - Residence security surveys Vocabulary -> Runtime: - Close Protection Officer (CPO) -> Actor - Principal -> Actor - Route / Itinerary -> Object - Advance Recce -> Workflow - Threat Level (of Principal) -> State - Go / No-Go Call -> Decision - Travel Risk Briefing -> Artefact - Check-In Ping -> Event - Security Survey -> Artefact - Convoy / Motorcade -> Object - Incident En-Route -> Event - Safe Arrival -> Outcome - Evacuation Plan -> Artefact - Principal Located -> State - Detail Hours Logged -> Learning Security Systems Installation & Maintenance [regulated] Operating Domains: - Site survey & system design - Engineer job dispatch - Device commissioning & as-builts - Preventive maintenance schedules - Fault tickets & call-outs - Spare-parts inventory - Compliance certification (alarm/fire) Vocabulary -> Runtime: - Field Engineer -> Actor - Installed Device -> Object - Job / Work Order -> Object - Site Survey -> Workflow - Commissioning -> Event - Device Faulty / Healthy -> State - Call-Out Decision -> Decision - As-Built Drawing -> Artefact - Maintenance Visit -> Event - Compliance Certificate -> Artefact - Spare Part -> Object - System Handover -> Outcome - Out-of-Service Window -> State - First-Time Fix Rate -> Learning n-fraudOS Payment & Transaction Fraud [regulated] Operating Domains: - Real-time transaction scoring - Decline & step-up rules - Card-not-present authorisation - Velocity & spending-pattern monitoring - Block / allow lists - Friendly-fraud disputes - False-positive review queue Vocabulary -> Runtime: - Cardholder -> Actor - Transaction -> Object - Risk Score -> State - Authorisation Request -> Event - Approve / Decline / Step-Up -> Decision - Fraud Rule -> Object - Velocity Breach -> Event - Transaction Held -> State - Manual Review -> Workflow - Block List Entry -> Artefact - Confirmed Fraud -> Outcome - False Positive -> Outcome - Chargeback Recovered -> Outcome - Approval Rate -> Learning Identity & Account-Takeover Fraud [regulated] Operating Domains: - Device & behavioural fingerprinting - Login risk & impossible-travel checks - Synthetic-identity detection - Account recovery flows - Step-up authentication challenges - Bot & credential-stuffing defence - New-account application screening Vocabulary -> Runtime: - Account Holder -> Actor - User Account -> Object - Device Fingerprint -> Object - Login Attempt -> Event - Impossible Travel Flag -> State - Step-Up Challenge -> Decision - Account Locked -> State - Identity Verification (KYC) -> Workflow - Synthetic Identity -> Object - Verification Result -> Artefact - Takeover Confirmed -> Outcome - Bot Attack -> Event - Trust Score -> State - Account Recovered -> Outcome - ATO Rate -> Learning Anti-Money-Laundering & Transaction Monitoring [regulated] Operating Domains: - Customer due diligence & risk rating - Sanctions & PEP screening - Transaction-monitoring scenarios - Alert investigation queue - Suspicious-activity case building - SAR/STR filing to regulator - Mule-account network detection Vocabulary -> Runtime: - Customer -> Actor - Beneficial Owner -> Actor - Monitoring Scenario -> Object - AML Alert -> Event - Customer Risk Rating -> State - Sanctions Hit -> Event - Disposition Decision -> Decision - Investigation Case -> Workflow - Suspicious Activity Report (SAR) -> Artefact - Mule Account -> Object - Case Under Review -> State - Filed to FIU -> Outcome - Account Exited -> Outcome - Alert-to-SAR Conversion -> Learning Insurance Claims Fraud [regulated] Operating Domains: - Claim intake & triage - Fraud-indicator scoring - Staged-accident & ring detection - SIU (Special Investigations Unit) referrals - Medical/repair invoice review - Claimant interview scheduling - Recovery & repudiation decisions Vocabulary -> Runtime: - Claimant -> Actor - Claim -> Object - Fraud Indicator -> Object - Claim Submitted -> Event - Suspicion Flag -> State - SIU Referral -> Decision - Investigation -> Workflow - Fraud Ring -> Object - Investigation Report -> Artefact - Claim Repudiated -> Outcome - Claim Paid -> Outcome - Interview Held -> Event - Recovery Amount -> Outcome - Fraud Save Rate -> Learning E-Commerce & Marketplace Fraud Operating Domains: - Order risk scoring - Promo & coupon abuse detection - Seller & listing integrity - Refund & return abuse - Reshipper / drop-address detection - Chargeback representment - Trust & safety actioning Vocabulary -> Runtime: - Buyer -> Actor - Seller -> Actor - Order -> Object - Order Placed -> Event - Order Risk Level -> State - Hold / Cancel / Fulfil -> Decision - Promo Abuse Pattern -> Object - Chargeback Representment -> Workflow - Evidence Package -> Artefact - Account Suspended -> State - Refund Abuse Confirmed -> Outcome - Dispute Won -> Outcome - Listing Removed -> Event - Loss Rate (bps) -> Learning Internal & Occupational Fraud Operating Domains: - Employee expense & T&E anomalies - Procurement & vendor collusion - Segregation-of-duties conflicts - Whistleblower hotline intake - Privileged-access abuse review - Forensic accounting workpapers - Disciplinary & recovery outcomes Vocabulary -> Runtime: - Employee -> Actor - Vendor -> Actor - Expense / Transaction -> Object - Anomaly Flagged -> Event - Segregation-of-Duties Conflict -> State - Open Investigation -> Decision - Whistleblower Report -> Event - Forensic Review -> Workflow - Workpaper / Evidence File -> Artefact - Substantiated / Unsubstantiated -> Outcome - Disciplinary Action -> Outcome - Recovery Made -> Outcome - Case Closed -> State - Detection Lead Time -> Learning n-cyberOS Security Operations Centre (SOC) & Detection Operating Domains: - Alert triage queue - Detection rules & correlation logic - Log & telemetry pipelines - Threat-hunting hypotheses - Tier-1/2/3 escalation paths - Shift coverage & handover - Detection-coverage mapping (MITRE) Vocabulary -> Runtime: - SOC Analyst -> Actor - Alert -> Event - Detection Rule -> Object - Log Source -> Object - Triage Decision -> Decision - Alert Status (Open/Closed) -> State - Escalation -> Workflow - Threat Hunt -> Workflow - Investigation Notes -> Artefact - True Positive / False Positive -> Outcome - Indicator of Compromise (IOC) -> Object - Alert Acknowledged -> Event - Mean Time to Detect (MTTD) -> Learning - Coverage Gap Identified -> Learning Incident Response & Forensics [regulated] Operating Domains: - Incident declaration & severity grading - Containment & isolation actions - Forensic image & memory capture - Kill-chain reconstruction - War-room coordination - Eradication & recovery steps - Post-incident lessons-learned Vocabulary -> Runtime: - Incident Responder -> Actor - Security Incident -> Object - Severity Level -> State - Containment Action -> Decision - Host Isolated -> Event - Forensic Image -> Artefact - Eradication & Recovery -> Workflow - Indicator Extracted -> Event - Incident Contained -> State - Root-Cause Report -> Artefact - Service Restored -> Outcome - Breach Confirmed -> Outcome - Lessons Learned -> Learning - Mean Time to Respond (MTTR) -> Learning Vulnerability & Attack-Surface Management Operating Domains: - Asset & service inventory - Vulnerability scanning & findings - Risk-based prioritisation (CVSS/EPSS) - Patch & remediation tickets - External attack-surface discovery - SLA & exception tracking - Remediation verification rescans Vocabulary -> Runtime: - Asset Owner -> Actor - Asset -> Object - Vulnerability (CVE) -> Object - Scan Run -> Event - Severity / CVSS -> State - Prioritisation Decision -> Decision - Remediation Ticket -> Workflow - Exception / Risk Acceptance -> Artefact - Patched / Unpatched -> State - Exposed Service Found -> Event - Vulnerability Closed -> Outcome - SLA Breach -> Outcome - Remediation Plan -> Artefact - Mean Time to Remediate -> Learning Identity & Access Security (IAM/PAM) Operating Domains: - Joiner-mover-leaver provisioning - Privileged-account vaulting - Access-review certification campaigns - MFA & conditional-access policy - Entitlement & role mining - Session monitoring & break-glass - Orphan & toxic-combination cleanup Vocabulary -> Runtime: - Identity / User -> Actor - Entitlement / Role -> Object - Privileged Account -> Object - Access Request -> Event - Grant / Deny / Revoke -> Decision - Access Certification -> Workflow - Account Active / Disabled -> State - Break-Glass Session -> Event - Attestation Record -> Artefact - Orphan Account -> State - Toxic Combination -> Object - Access Revoked -> Outcome - Certification Completed -> Outcome - Privileged-Access Coverage -> Learning Governance, Risk & Compliance (Cyber) [regulated] Operating Domains: - Control framework mapping - Audit & evidence collection - Policy lifecycle management - Risk register & treatment plans - Third-party / vendor risk assessment - Compliance attestation reporting - Findings & remediation tracking Vocabulary -> Runtime: - Control Owner -> Actor - Control -> Object - Framework (ISO 27001/SOC 2) -> Object - Evidence Request -> Event - Control Effective / Failing -> State - Risk Treatment Decision -> Decision - Audit -> Workflow - Evidence Artefact -> Artefact - Audit Finding -> Event - Policy Document -> Artefact - Certification Achieved -> Outcome - Finding Remediated -> Outcome - Vendor Risk Tier -> State - Control Maturity Score -> Learning Cyber Threat Intelligence & Hunting Operating Domains: - Threat-actor & campaign tracking - IOC & TTP feeds ingestion - Intelligence requirements (PIRs) - Malware & sandbox detonation - Dark-web & leak monitoring - Intel-to-detection enrichment - Finished-intelligence reporting Vocabulary -> Runtime: - Threat Analyst -> Actor - Threat Actor -> Actor - Campaign / TTP -> Object - Intel Feed Item -> Event - Priority Intelligence Requirement -> Object - Confidence Level -> State - Enrichment Decision -> Decision - Sandbox Detonation -> Workflow - Indicator (IOC) -> Object - Intel Report -> Artefact - Detection Created -> Outcome - Leak / Credential Exposure -> Event - Actor Attributed -> Outcome - Feed Hit Rate -> Learning n-enforcementOS Command & Dispatch (999/911 Response) [regulated] Operating Domains: - Emergency call intake & grading - Resource availability & status - Incident assignment & dispatch - Live unit tracking on map - Backup & escalation requests - Multi-agency mutual aid - Response-time performance Vocabulary -> Runtime: - Dispatcher / Controller -> Actor - Response Unit -> Actor - Incident / Call -> Object - 999 Call Received -> Event - Grading (Emergency/Priority) -> State - Dispatch Decision -> Decision - Unit Status (Available/On-Scene) -> State - Dispatch Workflow -> Workflow - Computer-Aided Dispatch Log -> Artefact - On-Scene Arrival -> Event - Incident Resolved -> Outcome - Backup Requested -> Event - Response Time -> Learning - Incident Log -> Artefact Custody & Detention Management [regulated] Operating Domains: - Booking-in & risk assessment - Detainee welfare checks - Property & evidence handling - Detention-clock & review timings - Appropriate-adult & legal-rep notifications - Cell allocation & occupancy - Charge / bail / release decisions Vocabulary -> Runtime: - Custody Officer -> Actor - Detainee -> Actor - Custody Record -> Object - Booking-In -> Event - Detention Status -> State - Charge / Bail / Release -> Decision - Welfare Check -> Workflow - Detention Clock -> State - Property Log -> Artefact - Detention Review -> Event - Released Under Investigation -> Outcome - Charged -> Outcome - Cell Allocation -> Decision - Detention Hours -> Learning Investigation & Case Management [regulated] Operating Domains: - Crime recording & classification - Investigation lines of enquiry - Suspect & witness management - Evidence & exhibit register - Disclosure scheduling - Case-file build for prosecution - Outcome & detection coding Vocabulary -> Runtime: - Investigating Officer -> Actor - Suspect -> Actor - Crime Record -> Object - Line of Enquiry -> Object - Statement Taken -> Event - Case Status -> State - Charging Decision -> Decision - Case-File Build -> Workflow - Exhibit / Evidence -> Artefact - Disclosure Schedule -> Artefact - Suspect Identified -> Event - Charged / NFA -> Outcome - Case Solved -> Outcome - Detection Rate -> Learning Digital & Body-Worn Evidence (DEMS) [regulated] Operating Domains: - Body-worn camera ingest - Digital exhibit storage & chain of custody - Redaction for disclosure - Retention & deletion scheduling - Access audit & sharing with CPS - Mobile-device extraction - Court-bundle export Vocabulary -> Runtime: - Evidence Handler -> Actor - Digital Exhibit -> Object - Body-Worn Footage -> Object - Footage Uploaded -> Event - Chain of Custody -> State - Redaction Decision -> Decision - Redaction Workflow -> Workflow - Disclosure Package -> Artefact - Sealed / Restricted -> State - Shared with CPS -> Event - Evidence Admitted -> Outcome - Retention Expiry -> Event - Court Bundle -> Artefact - Disclosure Turnaround -> Learning Regulatory & Statutory Enforcement [regulated] Operating Domains: - Licence & permit register - Inspection scheduling & visits - Breach & non-compliance findings - Notices & sanctions issuance - Prosecution referral - Appeals tracking - Compliance-rate reporting Vocabulary -> Runtime: - Enforcement Officer -> Actor - Regulated Entity -> Actor - Licence / Permit -> Object - Inspection -> Event - Compliance Status -> State - Sanction Decision -> Decision - Enforcement Workflow -> Workflow - Improvement / Prohibition Notice -> Artefact - Breach Recorded -> Event - Under Appeal -> State - Prosecution Referred -> Outcome - Compliance Achieved -> Outcome - Case File -> Artefact - Compliance Rate -> Learning Offender Management & Probation [regulated] Operating Domains: - Offender risk assessment & tiering - Licence-condition monitoring - Supervision appointments - Breach & recall decisions - Electronic-tag compliance - Rehabilitation programme referrals - Reoffending tracking Vocabulary -> Runtime: - Probation Officer -> Actor - Offender -> Actor - Licence Condition -> Object - Supervision Appointment -> Event - Risk Tier -> State - Recall Decision -> Decision - Supervision Plan -> Workflow - Breach of Licence -> Event - Compliant / Non-Compliant -> State - Tag Data Log -> Artefact - Assessment Report -> Artefact - Recalled to Custody -> Outcome - Sentence Completed -> Outcome - Reoffending Rate -> Learning n-intelligenceOS Requirements & Collection Management Operating Domains: - Intelligence-requirement intake (RFIs) - Collection-plan tasking - Source & sensor tasking - Priority & gap tracking - Collection-asset deconfliction - Feedback to collectors - Requirement-satisfaction tracking Vocabulary -> Runtime: - Collection Manager -> Actor - Requirement (RFI) -> Object - Collection Plan -> Object - Tasking Issued -> Event - Priority Level -> State - Tasking Decision -> Decision - Tasking Workflow -> Workflow - Collection Gap -> State - Tasking Order -> Artefact - Asset / Sensor -> Object - Requirement Satisfied -> Outcome - Collection Received -> Event - Collection Yield -> Learning OSINT & Open-Source Collection [regulated] Operating Domains: - Source monitoring & feeds - Entity & alias resolution - Geolocation & media verification - Network & link discovery - Translation & vetting - Persona & sock-puppet management - Source reliability grading Vocabulary -> Runtime: - OSINT Analyst -> Actor - Source -> Object - Entity / Alias -> Object - Collection Hit -> Event - Source Reliability -> State - Verify / Discard -> Decision - Verification Workflow -> Workflow - Research Persona -> Object - Geolocation Pinned -> Event - Source Dossier -> Artefact - Entity Resolved -> Outcome - Corroborated / Uncorroborated -> State - Corroboration Rate -> Learning All-Source Analysis & Assessment Operating Domains: - Multi-source fusion - Hypothesis & ACH structuring - Confidence & probability calibration - Link & network charting - Pattern-of-life analysis - Analytic-tradecraft review - Estimate & assessment authoring Vocabulary -> Runtime: - All-Source Analyst -> Actor - Report / Reporting -> Object - Hypothesis -> Object - Fusion Event -> Event - Confidence Level -> State - Analytic Judgement -> Decision - Analysis Workflow -> Workflow - Link Chart -> Artefact - Intelligence Assessment -> Artefact - Pattern Identified -> Event - Assessment Published -> Outcome - Key Judgement -> Outcome - Forecast Accuracy -> Learning HUMINT & Source Handling [regulated] Operating Domains: - Source recruitment & vetting - Tasking & meeting management - Reporting & debrief capture - Source-reliability grading - Welfare & risk management - Payment & reward tracking - Source deconfliction Vocabulary -> Runtime: - Source Handler -> Actor - Human Source (CHIS) -> Actor - Tasking -> Object - Meeting / Debrief -> Event - Source Grading -> State - Tasking Decision -> Decision - Handling Workflow -> Workflow - Contact Report -> Artefact - Source Active / Dormant -> State - Intelligence Reported -> Event - Source Authorised -> Outcome - Reward Payment -> Object - Source Reliability Trend -> Learning Geospatial & Imagery Intelligence (GEOINT) Operating Domains: - Imagery tasking & acquisition - Image exploitation & annotation - Change detection over time - Object & facility identification - Map & overlay production - Coordinate & target packs - Confidence-graded reporting Vocabulary -> Runtime: - Imagery Analyst -> Actor - Image / Scene -> Object - Area of Interest -> Object - Image Acquired -> Event - Exploitation State -> State - Identification Call -> Decision - Exploitation Workflow -> Workflow - Annotated Imagery -> Artefact - Change Detected -> Event - Target Pack -> Artefact - Facility Identified -> Outcome - Confidence Rating -> State - Exploitation Throughput -> Learning Dissemination & Briefing [regulated] Operating Domains: - Product packaging & classification - Distribution-list & tearline control - Briefing-pack assembly - Customer-feedback capture - Release & downgrade decisions - Audit of who saw what - Product-impact tracking Vocabulary -> Runtime: - Intelligence Officer -> Actor - Intelligence Product -> Object - Customer / Consumer -> Actor - Product Released -> Event - Classification / Handling -> State - Release Decision -> Decision - Dissemination Workflow -> Workflow - Briefing Pack -> Artefact - Tearline -> Artefact - Consumer Feedback -> Event - Product Actioned -> Outcome - Read Receipt -> State - Customer Satisfaction -> Learning n-riskOS Enterprise & Operational Risk [regulated] Operating Domains: - Risk-register maintenance - Inherent vs residual scoring - Control mapping & effectiveness - Risk-appetite thresholds - Risk-event & loss capture - Treatment & action plans - Board & committee reporting Vocabulary -> Runtime: - Risk Owner -> Actor - Risk -> Object - Control -> Object - Risk Event / Loss -> Event - Inherent / Residual Rating -> State - Treatment Decision -> Decision - Risk Assessment Cycle -> Workflow - Risk Register -> Artefact - Within / Outside Appetite -> State - Mitigation Action -> Object - Risk Mitigated -> Outcome - Key Risk Indicator (KRI) -> Learning - Board Risk Report -> Artefact - Loss Event Recorded -> Event Business Continuity & Resilience [regulated] Operating Domains: - Business-impact analysis - Critical-process & dependency mapping - Recovery-time/point objectives - Continuity-plan maintenance - Exercise & test scheduling - Disruption invocation & response - Lessons-learned from tests Vocabulary -> Runtime: - Continuity Manager -> Actor - Critical Process -> Object - Dependency -> Object - Disruption Event -> Event - Process Status (Up/Down) -> State - Invoke Plan Decision -> Decision - Continuity Exercise -> Workflow - Continuity Plan -> Artefact - Recovery Time Objective -> State - Plan Invoked -> Event - Service Recovered -> Outcome - Test Report -> Artefact - Lessons Learned -> Learning Third-Party & Supply-Chain Risk [regulated] Operating Domains: - Vendor onboarding & due diligence - Inherent-risk tiering - Security & financial assessments - Concentration & nth-party mapping - Contract & SLA risk clauses - Ongoing monitoring & rescoring - Offboarding & exit plans Vocabulary -> Runtime: - Vendor Manager -> Actor - Third Party / Supplier -> Actor - Assessment Questionnaire -> Object - Onboarding Request -> Event - Risk Tier -> State - Approve / Reject Vendor -> Decision - Due-Diligence Workflow -> Workflow - Assessment Report -> Artefact - Approved / Restricted -> State - Finding Raised -> Event - Vendor Onboarded -> Outcome - Concentration Risk -> Object - Portfolio Risk Score -> Learning Credit & Counterparty Risk [regulated] Operating Domains: - Counterparty credit-limit setting - Exposure & utilisation monitoring - Rating & scorecard reviews - Watchlist & early-warning signals - Collateral & margin tracking - Default & impairment decisions - Portfolio concentration reporting Vocabulary -> Runtime: - Credit Officer -> Actor - Counterparty -> Actor - Credit Limit -> Object - Limit Breach -> Event - Credit Rating -> State - Approve / Decline Facility -> Decision - Credit Review -> Workflow - Watchlist Entry -> Artefact - Exposure Utilisation -> State - Default Event -> Event - Facility Approved -> Outcome - Impairment Booked -> Outcome - Expected Loss -> Learning Insurance Underwriting Risk [regulated] Operating Domains: - Submission intake & triage - Risk appraisal & exposure rating - Pricing & quote generation - Referral & authority limits - Treaty & facultative reinsurance - Accumulation & catastrophe modelling - Bind / decline decisions Vocabulary -> Runtime: - Underwriter -> Actor - Risk / Submission -> Object - Exposure -> Object - Submission Received -> Event - Pricing State -> State - Bind / Decline / Refer -> Decision - Underwriting Workflow -> Workflow - Quote -> Artefact - Within Authority -> State - Referral Raised -> Event - Risk Bound -> Outcome - Policy Issued -> Artefact - Loss Ratio -> Learning Model Risk & Validation [regulated] Operating Domains: - Model inventory & tiering - Validation & challenge testing - Performance & drift monitoring - Assumption & limitation tracking - Findings & remediation - Approval & sign-off gates - Periodic revalidation scheduling Vocabulary -> Runtime: - Model Validator -> Actor - Model -> Object - Validation Test -> Object - Validation Run -> Event - Model Status (Approved/Restricted) -> State - Approval Decision -> Decision - Validation Workflow -> Workflow - Validation Report -> Artefact - Drift Detected -> Event - Finding / Limitation -> Artefact - Model Approved -> Outcome - Model Decommissioned -> Outcome - Performance Stability -> Learning n-investigationOS Corporate & Internal Investigations [regulated] Operating Domains: - Allegation intake & triage - Investigation-plan scoping - Interview scheduling & notes - Evidence collection & custody - Privilege & confidentiality handling - Findings & recommendation drafting - Remediation & referral decisions Vocabulary -> Runtime: - Investigator -> Actor - Subject -> Actor - Matter / Case -> Object - Allegation Received -> Event - Case Status -> State - Substantiation Decision -> Decision - Investigation Plan -> Workflow - Interview Note -> Artefact - Evidence Item -> Object - Interview Conducted -> Event - Substantiated / Unfounded -> Outcome - Investigation Report -> Artefact - Referral Made -> Outcome - Cycle Time -> Learning eDiscovery & Litigation Support [regulated] Operating Domains: - Legal-hold & custodian management - Data collection & processing - Document review & coding - Privilege & responsiveness review - Technology-assisted review (TAR) - Production & load-file export - Review-rate & QC metrics Vocabulary -> Runtime: - Reviewer -> Actor - Custodian -> Actor - Document -> Object - Legal Hold Issued -> Event - Review State (Coded/Uncoded) -> State - Responsiveness Call -> Decision - Review Workflow -> Workflow - Privilege Log -> Artefact - Privileged / Responsive -> State - Document Produced -> Event - Production Set -> Artefact - Production Delivered -> Outcome - Review Throughput -> Learning Due Diligence & Background Screening [regulated] Operating Domains: - Subject scoping & screening tiers - Identity & credential verification - Adverse-media & sanctions checks - Litigation & corporate-record search - Source vetting & corroboration - Red-flag adjudication - Report writing & sign-off Vocabulary -> Runtime: - Analyst -> Actor - Subject of Enquiry -> Actor - Screening Check -> Object - Search Run -> Event - Clearance Status -> State - Adjudication Decision -> Decision - Diligence Workflow -> Workflow - Red Flag -> Object - Adverse Media Hit -> Event - Due-Diligence Report -> Artefact - Cleared / Escalated -> Outcome - Sanctions Match -> Event - Turnaround Time -> Learning Asset Tracing & Recovery [regulated] Operating Domains: - Asset & ownership mapping - Corporate-structure unravelling - Beneficial-owner identification - Cross-border records search - Freezing & preservation actions - Enforcement & recovery strategy - Recovered-value tracking Vocabulary -> Runtime: - Tracing Investigator -> Actor - Target Entity -> Actor - Asset -> Object - Ownership Link Found -> Event - Asset Status (Frozen/Free) -> State - Pursue / Abandon Decision -> Decision - Tracing Workflow -> Workflow - Asset Map / Chart -> Artefact - Freezing Order Obtained -> Event - Beneficial Owner Identified -> Outcome - Asset Recovered -> Outcome - Recovery Memo -> Artefact - Recovery Rate -> Learning Digital Forensics & eCrime [regulated] Operating Domains: - Device seizure & imaging - Chain-of-custody logging - Artefact & timeline extraction - Deleted-data recovery - Malware & log analysis - Forensic-report production - Expert-witness preparation Vocabulary -> Runtime: - Forensic Examiner -> Actor - Exhibit Device -> Object - Forensic Image -> Object - Acquisition Performed -> Event - Chain of Custody -> State - Analysis Decision -> Decision - Examination Workflow -> Workflow - Recovered Artefact -> Artefact - Sealed / Examined -> State - Timeline Reconstructed -> Event - Forensic Report -> Artefact - Evidence Admissible -> Outcome - Examination Throughput -> Learning Surveillance & Field Investigation [regulated] Operating Domains: - Tasking & operation planning - Subject & location profiling - Static & mobile surveillance logs - Covertly captured media handling - Observation-evidence recording - Authorisation & proportionality review - Surveillance-report compilation Vocabulary -> Runtime: - Field Operative -> Actor - Subject -> Actor - Operation / Tasking -> Object - Observation Logged -> Event - Operation Status -> State - Deploy / Stand-Down -> Decision - Surveillance Workflow -> Workflow - Surveillance Log -> Artefact - Captured Media -> Object - Subject Sighted -> Event - Authorisation Granted -> Outcome - Surveillance Report -> Artefact - Objective Achieved -> Outcome - Hours on Target -> Learning Non-Profit & Membership n-charityOS Grant-Making Foundations [regulated] Operating Domains: - open and rolling funding calls - applicant pipeline and eligibility screening - assessment panels and scoring - award letters and grant agreements - payment schedules and tranche releases - grantee monitoring reports and milestones - endowment and spend-down policy - due-diligence and safeguarding checks Vocabulary -> Runtime: - Applicant organisation -> Actor - Grant programme -> Object - Application -> Object - Eligibility check -> Decision - Assessment panel sitting -> Event - Funding decision -> Decision - Award letter -> Artefact - Grant agreement -> Artefact - In progress -> State - Awarded -> State - Payment tranche released -> Event - Monitoring report -> Artefact - Reporting cycle workflow -> Workflow - Outcomes achieved by grantee -> Outcome - Cost-per-outcome learning -> Learning Service-Delivery Charities (frontline care) [regulated] Operating Domains: - service user referrals and intake - case files and support plans - session and appointment scheduling - key-worker caseloads - safeguarding incidents and escalation - service contracts and outcomes frameworks - frontline staff and volunteer rotas - outcome-star and wellbeing assessments Vocabulary -> Runtime: - Service user / beneficiary -> Actor - Key worker -> Actor - Referral -> Object - Case file -> Object - Support plan -> Artefact - Intake assessment -> Event - Eligibility / consent decision -> Decision - On the waiting list -> State - Active case -> State - Safeguarding incident -> Event - Escalation to designated lead -> Decision - Support session delivered -> Event - Case closure workflow -> Workflow - Outcome Star progress -> Outcome - Distance-travelled learning -> Learning International NGOs & Humanitarian Aid [regulated] Operating Domains: - country programmes and field offices - humanitarian appeals and emergency responses - restricted donor grants and compliance - beneficiary registration and distribution - in-kind aid and supply logistics - partner sub-grants and capacity building - field safety and security incidents - donor reporting against logframes Vocabulary -> Runtime: - Beneficiary household -> Actor - Implementing partner -> Actor - Country programme -> Object - Restricted donor grant -> Object - Emergency appeal launched -> Event - Go / no-go response decision -> Decision - Distribution -> Event - Logframe / results framework -> Artefact - Mobilising -> State - Grant under-spend flagged -> State - Security incident report -> Artefact - Sub-grant disbursement workflow -> Workflow - Beneficiaries reached -> Outcome - Cost-efficiency learning -> Learning Faith & Religious Organisations [regulated] Operating Domains: - congregation and membership rolls - weekly services and liturgical calendar - giving, tithes and planned offerings - pastoral care and prayer requests - rites of passage (baptisms, weddings, funerals) - ministries, small groups and rotas - building usage and facilities hire - safeguarding and pastoral incidents Vocabulary -> Runtime: - Congregant / member -> Actor - Minister / clergy -> Actor - Membership roll -> Object - Service / liturgy -> Object - Tithe / offering -> Object - Service held -> Event - Rite of passage booked -> Decision - In good standing -> State - Pastoral visit -> Event - Giving statement -> Artefact - Rota / serving schedule -> Artefact - Service planning workflow -> Workflow - Safeguarding concern raised -> Event - Discipleship / spiritual growth -> Outcome - Attendance & giving trend learning -> Learning Community & Social Enterprises [regulated] Operating Domains: - community projects and activity programmes - local membership and participation - trading income and social-enterprise services - community shares and asset-locked governance - venue and facilities management - small grants and crowdfunding - social value and impact tracking - local partnerships and referrals Vocabulary -> Runtime: - Community member -> Actor - Project lead -> Actor - Community project -> Object - Activity programme -> Object - Trading transaction -> Object - Activity session run -> Event - Project go-ahead decision -> Decision - Pilot stage -> State - Funded -> State - Community share offer -> Artefact - Impact report -> Artefact - Programme delivery workflow -> Workflow - Social value generated -> Outcome - Participation-rate learning -> Learning Grant-Seeking & Trust Fundraising Teams Operating Domains: - prospect research and funder pipelines - bid and proposal development - deadline calendar and submissions - restricted income forecasting - funder relationship cultivation - grant claims and acquittals - compliance with funder conditions - win/loss tracking and feedback Vocabulary -> Runtime: - Funder / trust -> Actor - Bid writer -> Actor - Funding prospect -> Object - Bid / proposal -> Object - Submission deadline -> Event - Bid submitted -> Event - Apply / decline-to-apply decision -> Decision - In cultivation -> State - Awarded / declined -> State - Acquittal report -> Artefact - Funder feedback note -> Artefact - Pipeline-to-claim workflow -> Workflow - Restricted income secured -> Outcome - Bid win-rate learning -> Learning n-membershipOS Professional Bodies & Institutes [regulated] Operating Domains: - membership grades and progression - qualifications and chartered status - CPD logging and audit - annual subscriptions and dues - registers and designatory letters - events, branches and special-interest groups - code-of-conduct and disciplinary cases - member benefits and entitlements Vocabulary -> Runtime: - Member -> Actor - Assessor -> Actor - Membership grade -> Object - Subscription -> Object - CPD record -> Object - Grade upgrade application -> Event - Chartered-status decision -> Decision - In good standing -> State - Lapsed -> State - Membership certificate -> Artefact - Professional register entry -> Artefact - Renewal workflow -> Workflow - Disciplinary case raised -> Event - Continued competence -> Outcome - Retention-rate learning -> Learning Trade Associations & Industry Bodies [regulated] Operating Domains: - corporate membership and seats - sector advocacy and consultations - standards, codes and accreditation - member committees and working groups - industry events and conferences - market intelligence and benchmarking - member directory and kitemarks - tiered corporate dues Vocabulary -> Runtime: - Member company -> Actor - Primary contact -> Actor - Corporate membership -> Object - Accreditation scheme -> Object - Consultation response -> Artefact - Accreditation audit -> Event - Accreditation pass/fail decision -> Decision - Accredited -> State - Suspended -> State - Member kitemark / badge -> Artefact - Working group convened -> Event - Accreditation renewal workflow -> Workflow - Policy win for sector -> Outcome - Member-value benchmarking -> Learning Membership Clubs & Societies [regulated] Operating Domains: - membership categories and waiting lists - joining and proposer/seconder process - club facilities and bookings - member account and bar/dining tabs - events and social calendar - house rules and member conduct - annual dues and joining fees - guest passes and reciprocal clubs Vocabulary -> Runtime: - Club member -> Actor - Proposer -> Actor - Membership category -> Object - Member account / tab -> Object - Application proposed -> Event - Committee admission decision -> Decision - On the waiting list -> State - Active member -> State - Facility booking made -> Event - Membership card -> Artefact - Statement of account -> Artefact - Joining workflow -> Workflow - Conduct breach logged -> Event - Member satisfaction -> Outcome - Lapse-risk learning -> Learning Subscription Communities & Memberships (digital) Operating Domains: - paid tiers and entitlements - content gating and access control - recurring billing and dunning - community spaces and forums - onboarding and activation flows - perks, discounts and partner offers - churn and win-back campaigns - member engagement scoring Vocabulary -> Runtime: - Subscriber -> Actor - Community manager -> Actor - Membership tier -> Object - Entitlement -> Object - Recurring charge attempted -> Event - Upgrade / downgrade decision -> Decision - Trialing -> State - Past due / dunning -> State - Access pass / licence -> Artefact - Onboarding flow completed -> Event - Win-back workflow -> Workflow - Engagement score -> Outcome - Churn-driver learning -> Learning - Lifetime value -> Outcome Alumni & Affinity Networks Operating Domains: - alumni records and graduation cohorts - chapters and regional groups - reunions and signature events - mentoring and career networks - affinity giving and class campaigns - lifelong-learning offers - wall-of-fame and recognition - engagement segmentation Vocabulary -> Runtime: - Alumnus / alumna -> Actor - Chapter lead -> Actor - Alumni record -> Object - Graduation cohort -> Object - Reunion held -> Event - Mentor-match decision -> Decision - Engaged -> State - Lost / no contact -> State - Class gift appeal -> Artefact - Mentoring match made -> Event - Re-engagement workflow -> Workflow - Alumni engagement uplift -> Outcome - Affinity-giving learning -> Learning - Network directory -> Artefact Unions & Worker Membership Bodies [regulated] Operating Domains: - member recruitment and workplace branches - dues and check-off payroll deduction - casework and grievances - collective bargaining and ballots - reps and stewards network - legal support and representation - campaigns and industrial action - membership density tracking Vocabulary -> Runtime: - Union member -> Actor - Workplace rep / steward -> Actor - Branch -> Object - Dues / subscription -> Object - Casework / grievance -> Object - Industrial-action ballot held -> Event - Take-case decision -> Decision - In dispute -> State - In arrears -> State - Recognition agreement -> Artefact - Grievance hearing -> Event - Bargaining round workflow -> Workflow - Case outcome won -> Outcome - Membership-density learning -> Learning n-associationOS Sports Governing Bodies & Leagues [regulated] Operating Domains: - affiliated clubs and registrations - player and official licensing - competition fixtures and results - discipline and integrity cases - talent pathways and squads - coaching qualifications and CPD - facilities and venue sanctioning - grants and funding distribution Vocabulary -> Runtime: - Affiliated club -> Actor - Registered player -> Actor - Competition -> Object - Player registration -> Object - Fixture played -> Event - Eligibility ruling -> Decision - Registered / cleared to play -> State - Suspended -> State - Disciplinary charge -> Event - Match report -> Artefact - Coaching licence -> Artefact - Sanctioning workflow -> Workflow - Participation growth -> Outcome - Pathway-conversion learning -> Learning Federations & Umbrella Bodies Operating Domains: - affiliated member organisations - national / regional / local structure - council and delegate representation - shared policy and position-setting - affiliation fees and quotas - capacity-building and toolkits - sector-wide standards - collective campaigns Vocabulary -> Runtime: - Affiliated organisation -> Actor - Delegate -> Actor - Affiliation -> Object - Policy position -> Object - Council meeting held -> Event - Position-adoption decision -> Decision - Affiliated -> State - Quota unmet -> State - Joint statement -> Artefact - Toolkit / guidance pack -> Artefact - Affiliation renewal workflow -> Workflow - Sector alignment achieved -> Outcome - Member-coverage learning -> Learning - Delegate vote cast -> Event Boards & Governance (trustee/committee operations) [regulated] Operating Domains: - board and committee structure - meeting agendas and board packs - motions, resolutions and voting - trustee terms and succession - registers of interest and conflicts - delegated authority and policies - minutes and action tracking - AGM and statutory filings Vocabulary -> Runtime: - Trustee / director -> Actor - Company secretary -> Actor - Committee -> Object - Motion / resolution -> Object - Board meeting convened -> Event - Vote / resolution decision -> Decision - Quorate -> State - Conflict declared -> State - Board pack -> Artefact - Minutes -> Artefact - Resolution carried -> Event - AGM workflow -> Workflow - Decision enacted -> Outcome - Governance-health learning -> Learning Standards & Certification Bodies [regulated] Operating Domains: - certification schemes and scopes - applicant assessment and audits - auditor competence and assignment - certificates and registers - surveillance and re-certification - non-conformities and corrective actions - scheme rules and impartiality - appeals and complaints Vocabulary -> Runtime: - Certified organisation -> Actor - Lead auditor -> Actor - Certification scheme -> Object - Audit -> Object - Audit conducted -> Event - Certification decision -> Decision - Certified -> State - Non-conformity open -> State - Certificate -> Artefact - Audit report -> Artefact - Corrective action closed -> Event - Re-certification workflow -> Workflow - Conformance assured -> Outcome - Non-conformity-trend learning -> Learning Self-Regulatory & Disciplinary Bodies [regulated] Operating Domains: - registrant and licensee records - complaints intake and triage - investigations and case examiners - fitness-to-practise / conduct hearings - sanctions and undertakings - appeals and review panels - standards and code of conduct - publication of determinations Vocabulary -> Runtime: - Registrant -> Actor - Case examiner -> Actor - Complaint -> Object - Investigation case -> Object - Hearing held -> Event - Fitness-to-practise decision -> Decision - Under investigation -> State - Sanctioned / struck off -> State - Determination / ruling -> Artefact - Undertaking -> Artefact - Sanction imposed -> Event - Casework workflow -> Workflow - Public protection upheld -> Outcome - Complaint-pattern learning -> Learning n-fundraisingOS Individual Giving & Direct Marketing [regulated] Operating Domains: - supporter database and segmentation - appeals and direct-mail campaigns - regular giving and Direct Debits - donation pages and online forms - Gift Aid declarations and claims - consent and preference management - donor journeys and welcome series - attribution and campaign ROI Vocabulary -> Runtime: - Supporter / donor -> Actor - Fundraiser -> Actor - Appeal / campaign -> Object - Donation -> Object - Regular gift / Direct Debit -> Object - Gift received -> Event - Ask-amount decision -> Decision - Active donor -> State - Lapsed donor -> State - Gift Aid declaration -> Artefact - Thank-you / receipt -> Artefact - Donor journey workflow -> Workflow - Income raised -> Outcome - Return-on-investment learning -> Learning Major Gifts & Philanthropy [regulated] Operating Domains: - prospect portfolios and wealth screening - cultivation and stewardship plans - solicitation and the ask - pledges and multi-year commitments - gift agreements and naming rights - donor recognition and events - capital and endowment campaigns - moves management pipeline Vocabulary -> Runtime: - Major donor / prospect -> Actor - Relationship manager -> Actor - Prospect portfolio -> Object - Pledge -> Object - Cultivation meeting held -> Event - Move-to-ask decision -> Decision - In cultivation -> State - Pledged -> State - Gift agreement -> Artefact - Proposal / case for support -> Artefact - Ask made -> Event - Moves-management workflow -> Workflow - Major gift secured -> Outcome - Pipeline-velocity learning -> Learning Corporate Partnerships & Sponsorship [regulated] Operating Domains: - corporate prospect pipeline - charity-of-the-year and partnerships - sponsorship packages and benefits - employee fundraising and matched giving - payroll giving schemes - partnership agreements and reporting - cause-related marketing campaigns - account management and renewals Vocabulary -> Runtime: - Corporate partner -> Actor - Partnerships manager -> Actor - Partnership -> Object - Sponsorship package -> Object - Pitch delivered -> Event - Partnership go/no-go decision -> Decision - Live partnership -> State - Up for renewal -> State - Partnership agreement -> Artefact - Impact report to partner -> Artefact - Matched-giving claim -> Event - Account-management workflow -> Workflow - Partnership income & reach -> Outcome - Renewal-likelihood learning -> Learning Events & Community Fundraising [regulated] Operating Domains: - challenge and mass-participation events - community groups and volunteer organisers - fundraising pages and sponsorship - DIY and in-memory fundraising - event logistics and registrations - income reconciliation per event - supporter recruitment and retention - merchandise and collections Vocabulary -> Runtime: - Participant / fundraiser -> Actor - Community organiser -> Actor - Fundraising event -> Object - Fundraising page -> Object - Registration received -> Event - Place-allocation decision -> Decision - Registered -> State - Target reached -> State - Sponsorship form -> Artefact - Event completed -> Event - Income reconciliation workflow -> Workflow - Net event income -> Outcome - Cost-per-acquired-supporter learning -> Learning - In-memory tribute fund -> Artefact Legacy & In-Memory Giving [regulated] Operating Domains: - legacy pledger relationships - will-writing and gift-in-will promotion - estate notifications and probate cases - legacy income forecasting - executor and solicitor liaison - in-memory and tribute funds - legacy stewardship and recognition - case-by-case estate administration Vocabulary -> Runtime: - Legacy pledger -> Actor - Executor / solicitor -> Actor - Legacy pledge -> Object - Estate case -> Object - Estate notified -> Event - Estate-acceptance decision -> Decision - Pledged in will -> State - In probate -> State - Notification of death / will extract -> Artefact - Legacy payment received -> Event - Estate-administration workflow -> Workflow - Legacy income realised -> Outcome - Pledge-to-realisation learning -> Learning - Legacy forecast -> Artefact Grants & Statutory Income (income side) [regulated] Operating Domains: - statutory and lottery funding pipelines - tenders and service contracts - full-cost recovery and budgets - drawdown claims and invoicing - outcome and KPI reporting - contract compliance and variations - restricted-income tracking - funder relationship management Vocabulary -> Runtime: - Statutory funder / commissioner -> Actor - Contracts manager -> Actor - Funding contract -> Object - Drawdown claim -> Object - Claim submitted -> Event - Bid-or-pass decision -> Decision - Contracted -> State - Claim overdue -> State - Contract variation -> Artefact - KPI report -> Artefact - Payment milestone met -> Event - Claims workflow -> Workflow - Statutory income secured -> Outcome - Full-cost-recovery learning -> Learning n-volunteerOS Episodic & Event Volunteering Operating Domains: - volunteer roles and shift patterns - event rotas and self-sign-up - check-in and attendance - team leaders and zones - kit, briefings and induction - no-show and standby cover - hours and recognition - post-event feedback Vocabulary -> Runtime: - Volunteer -> Actor - Team leader -> Actor - Volunteer role -> Object - Shift -> Object - Sign-up received -> Event - Shift-allocation decision -> Decision - Confirmed -> State - No-show -> State - Checked in -> Event - Rota / schedule -> Artefact - Hours logged -> Outcome - Scheduling workflow -> Workflow - Certificate of thanks -> Artefact - Fill-rate learning -> Learning Regular & Vetted Volunteer Roles [regulated] Operating Domains: - ongoing role descriptions - applications and interviews - DBS / background checks and references - induction and training records - supervision and one-to-ones - ongoing availability and rotas - expenses and reimbursements - retention and exit Vocabulary -> Runtime: - Regular volunteer -> Actor - Volunteer supervisor -> Actor - Role profile -> Object - Application -> Object - Interview held -> Event - Recruitment decision -> Decision - Awaiting clearance -> State - Active / deployed -> State - DBS clearance received -> Event - Reference / DBS certificate -> Artefact - Training record -> Artefact - Onboarding workflow -> Workflow - Volunteer retention -> Outcome - Drop-off-point learning -> Learning Trustee & Skilled / Pro-Bono Volunteering [regulated] Operating Domains: - trustee and board vacancies - skills-matching and brokerage - pro-bono project scoping - term limits and rotation - skills audits and gap analysis - mentoring and advisory roles - induction packs and inductions - impact of skilled contributions Vocabulary -> Runtime: - Skilled volunteer -> Actor - Brokerage / matcher -> Actor - Pro-bono project -> Object - Role / vacancy -> Object - Match proposed -> Event - Appointment decision -> Decision - Shortlisted -> State - Appointed -> State - Skills audit -> Artefact - Project delivered -> Event - Matching workflow -> Workflow - Skills gap closed -> Outcome - Match-success learning -> Learning - Induction pack -> Artefact Community & Mutual-Aid Networks [regulated] Operating Domains: - neighbourhood help requests - local volunteer responders - task matching and dispatch - befriending and check-in calls - good-neighbour rounds - local coordinators and hubs - safeguarding for informal help - reach and response times Vocabulary -> Runtime: - Community responder -> Actor - Person needing help -> Actor - Help request / task -> Object - Local hub -> Object - Request raised -> Event - Task-assignment decision -> Decision - Open / unassigned -> State - In progress -> State - Task completed -> Event - Match / dispatch note -> Artefact - Dispatch workflow -> Workflow - Need met / isolation reduced -> Outcome - Response-time learning -> Learning - Safeguarding flag -> State Volunteer-Led Operations (charity shops & services) [regulated] Operating Domains: - shop and site rotas - till and stock handled by volunteers - Gift Aid on donated goods - volunteer team management - opening cover and key-holders - donation processing and sorting - health-and-safety and training - shop performance and hours Vocabulary -> Runtime: - Shop volunteer -> Actor - Shop manager -> Actor - Shop rota -> Object - Donated goods -> Object - Shift covered -> Event - Cover-gap decision -> Decision - Open / staffed -> State - Uncovered shift -> State - Gift Aid on goods signed -> Event - Volunteer agreement -> Artefact - Sales / till report -> Artefact - Rota-cover workflow -> Workflow - Hours contributed & shop income -> Outcome - Cover-reliability learning -> Learning AI-Native & Emerging n-agentOS Agent Orchestration & Runtime Operating Domains: - Agent definitions - Tool registries - Run executions - Planner/router logic - Concurrency & queues - Fallback & retry policies - Sandboxed execution environments - Agent versions & rollouts Vocabulary -> Runtime: - Agent -> Actor - Tool -> Object - Run -> Workflow - Tool call -> Event - Plan -> Artefact - Step -> Event - Routing decision -> Decision - Run status -> State - Handoff -> Event - Final answer -> Outcome - Token budget -> State - Retry policy -> Decision - Trajectory -> Artefact - Success rate -> Learning Agent Memory & Knowledge Operating Domains: - Vector stores - Memory namespaces - Retrieval pipelines - Embedding models - Knowledge sources & connectors - Chunking & indexing jobs - Recall scoring - Memory consolidation Vocabulary -> Runtime: - Memory store -> Object - Memory item -> Artefact - Knowledge source -> Object - Embedding -> Artefact - Index job -> Workflow - Retrieval -> Event - Recall hit -> Event - Relevance score -> Learning - Consolidation -> Workflow - Forget decision -> Decision - Freshness -> State - Context window -> State - Retriever -> Actor - Grounded answer -> Outcome Agent Evaluation & Observability Operating Domains: - Eval suites - Golden datasets - Trace timelines - LLM-judge graders - Regression dashboards - Live monitors & alerts - A/B agent comparisons - Failure clustering Vocabulary -> Runtime: - Trace -> Artefact - Span -> Event - Eval suite -> Object - Golden dataset -> Object - Judge -> Actor - Grade -> Outcome - Eval run -> Workflow - Regression -> Event - Pass rate -> Learning - Latency -> State - Alert -> Event - Failure cluster -> Artefact - Baseline -> State - Promotion decision -> Decision Agent Guardrails & Safety [regulated] Operating Domains: - Policy rules - Input/output filters - PII redaction - Jailbreak detection - Human-in-the-loop gates - Permission scopes - Incident reviews - Red-team probes Vocabulary -> Runtime: - Guardrail -> Object - Policy -> Artefact - Filter -> Object - Violation -> Event - Block decision -> Decision - Approval gate -> Decision - Reviewer -> Actor - Redaction -> Event - Risk level -> State - Incident -> Event - Red-team probe -> Workflow - Audit log -> Artefact - Compliance verdict -> Outcome - Block rate -> Learning Conversational & Customer-Facing Agents Operating Domains: - Bot personas - Conversation flows - Intent catalogues - Channel integrations - Escalation rules - Knowledge answers - Transcript reviews - Containment dashboards Vocabulary -> Runtime: - Assistant -> Actor - Persona -> Object - Conversation -> Workflow - User message -> Event - Intent -> Artefact - Reply -> Event - Escalation -> Decision - Handoff to human -> Event - Session state -> State - Resolution -> Outcome - Transcript -> Artefact - Containment rate -> Learning - CSAT -> Learning - Live agent -> Actor Multi-Agent Teams & Workflows Operating Domains: - Agent crews & roles - Task graphs - Shared scratchpads - Coordination protocols - Delegation rules - Blackboard state - Workflow templates - Team-level metrics Vocabulary -> Runtime: - Crew -> Actor - Role -> Object - Task -> Workflow - Delegation -> Decision - Message bus -> Object - Broadcast -> Event - Shared scratchpad -> Artefact - Coordination state -> State - Sub-task result -> Outcome - Manager agent -> Actor - Workflow template -> Object - Deadlock -> State - Completion -> Event - Throughput -> Learning n-robotOS Fleet Operations & Dispatch [regulated] Operating Domains: - Robot fleet - Mission queues - Charging & docking - Zone maps - Traffic management - Operator dashboards - Shift schedules - Throughput targets Vocabulary -> Runtime: - Robot -> Actor - Fleet -> Object - Mission -> Workflow - Dispatch -> Decision - Waypoint -> Object - Battery level -> State - Docking event -> Event - Operator -> Actor - Mission complete -> Outcome - Robot status -> State - Traffic conflict -> Event - Shift report -> Artefact - Picks per hour -> Learning - Reroute -> Decision Manipulation & Pick Programming Operating Domains: - Grippers & end effectors - Pick poses - Object models / SKUs - Grasp planners - Bin layouts - Force/torque limits - Cycle programs - Reject handling Vocabulary -> Runtime: - End effector -> Object - Grasp -> Event - Pick pose -> Artefact - Object model -> Object - Grasp plan -> Decision - Pick cycle -> Workflow - Place -> Event - Drop / fault -> Event - Grip force -> State - Robot arm -> Actor - Successful pick -> Outcome - Bin -> Object - Pick success rate -> Learning - Reachability -> State Perception & Mapping Operating Domains: - Sensor streams (LiDAR/RGB-D) - Point clouds - Occupancy maps - Localization - Object detection models - Calibration jobs - Map versions - No-go zones Vocabulary -> Runtime: - Sensor -> Object - Point cloud -> Artefact - Map -> Artefact - Detection -> Event - Localization -> State - Calibration -> Workflow - Perception model -> Object - Obstacle -> Object - Map update -> Event - Pose estimate -> Outcome - No-go zone -> Object - Drift -> State - Re-localization decision -> Decision - Detection accuracy -> Learning Teleoperation & Human Oversight Operating Domains: - Remote control stations - Live video feeds - Intervention requests - Latency budgets - Takeover sessions - Operator queues - Assisted-autonomy modes - Session recordings Vocabulary -> Runtime: - Teleoperator -> Actor - Control station -> Object - Takeover -> Decision - Intervention request -> Event - Video feed -> Object - Control session -> Workflow - Latency -> State - Command -> Event - Autonomy mode -> State - Handback -> Event - Session recording -> Artefact - Resolved incident -> Outcome - Intervention rate -> Learning - Robot under control -> Actor Maintenance & Reliability Operating Domains: - Health telemetry - Fault codes - Work orders - Spare parts - Service technicians - Predictive models - Uptime SLAs - Recall campaigns Vocabulary -> Runtime: - Robot unit -> Object - Telemetry -> Artefact - Fault code -> Event - Work order -> Workflow - Technician -> Actor - Health status -> State - Service decision -> Decision - Spare part -> Object - Repair -> Event - Restored unit -> Outcome - Maintenance log -> Artefact - Uptime -> Learning - MTBF -> Learning - Recall -> Workflow Robot Behaviour Programming Operating Domains: - Behaviour trees - Skill libraries - Teach-pendant programs - Motion primitives - Simulation tests - Parameter tuning - Deployment rings - Skill versions Vocabulary -> Runtime: - Skill -> Object - Behaviour tree -> Artefact - Motion primitive -> Object - Teach program -> Artefact - Program author -> Actor - Sim test -> Workflow - Parameter set -> State - Deploy decision -> Decision - Skill trigger -> Event - Validated skill -> Outcome - Rollout ring -> State - Skill version -> Artefact - Execution success -> Learning - Skill execution -> Event n-autonomyOS Driving / Flight Stack [regulated] Operating Domains: - Perception stack - Prediction module - Motion planner - Controller - World model - Operational design domain (ODD) - Stack versions - Compute budgets Vocabulary -> Runtime: - Autonomy stack -> Object - Ego vehicle -> Actor - Planner -> Object - Trajectory -> Artefact - Planning decision -> Decision - Prediction -> Artefact - Maneuver -> Event - ODD -> State - Stack version -> Object - Safe stop -> Outcome - Compute headroom -> State - Tick -> Event - Drive session -> Workflow - Comfort score -> Learning Safety Case & Disengagements [regulated] Operating Domains: - Disengagement log - Safety driver shifts - Hazard registers - Safety-case arguments - Incident reports - Miles tracker - Mitigation actions - Regulator submissions Vocabulary -> Runtime: - Disengagement -> Event - Safety driver -> Actor - Hazard -> Object - Safety case -> Artefact - Incident report -> Artefact - Severity -> State - Mitigation -> Decision - Mitigation action -> Workflow - Autonomous miles -> Learning - Near-miss -> Event - Regulator submission -> Artefact - Closed hazard -> Outcome - Safety officer -> Actor - MPI (miles per intervention) -> Learning Scenario & Validation Operating Domains: - Scenario library - Edge-case catalogue - Replay drives - Coverage matrix - Regression scenarios - Test campaigns - Pass/fail gates - Scenario mining Vocabulary -> Runtime: - Scenario -> Object - Edge case -> Object - Replay -> Event - Test campaign -> Workflow - Coverage matrix -> Artefact - Scenario mining -> Workflow - Pass/fail gate -> Decision - Verdict -> Outcome - Test engineer -> Actor - Scenario run -> Event - Coverage level -> State - Failure case -> Event - Validation report -> Artefact - Coverage growth -> Learning Remote Assistance & Mission Control Operating Domains: - Assistance requests - Remote operators - Live vehicle map - Path approvals - Stuck-vehicle queue - Geofences - Mission schedules - Resolution logs Vocabulary -> Runtime: - Remote operator -> Actor - Assistance request -> Event - Stuck vehicle -> State - Path approval -> Decision - Geofence -> Object - Mission -> Workflow - Vehicle -> Actor - Guidance command -> Event - Resolution -> Outcome - Queue position -> State - Assistance log -> Artefact - Resume -> Event - Assists per hour -> Learning - Route plan -> Artefact Map & Localization Operations Operating Domains: - HD maps - Map change detection - Localization layers - Survey runs - Map releases - Lane / sign annotations - Map QA - Coverage regions Vocabulary -> Runtime: - HD map -> Object - Map layer -> Object - Map change -> Event - Survey run -> Workflow - Annotation -> Artefact - Map release -> Event - Publish decision -> Decision - Localization accuracy -> State - Mapping vehicle -> Actor - Validated map -> Outcome - Coverage region -> State - QA review -> Workflow - Map freshness -> Learning - Map artefact -> Artefact n-digitaltwinOS Asset Modelling & Twin Graph Operating Domains: - Asset hierarchy - Twin models - Component library - Property schemas - Relationship graph - 3D geometry / BIM - Twin versions - Model imports Vocabulary -> Runtime: - Digital twin -> Object - Asset -> Object - Twin graph -> Artefact - Component -> Object - Property -> State - Relationship -> Object - Model import -> Workflow - Twin version -> Artefact - Modeller -> Actor - Publish decision -> Decision - Validated twin -> Outcome - Geometry update -> Event - Schema -> Object - Model completeness -> Learning Live Telemetry Binding Operating Domains: - Sensor bindings - Data streams - Tag mappings - Sync jobs - Twin-to-physical drift - Connector health - Update intervals - Stream backfills Vocabulary -> Runtime: - Sensor binding -> Object - Data stream -> Object - Telemetry update -> Event - Sync job -> Workflow - Live value -> State - Drift -> State - Connector -> Actor - Re-sync decision -> Decision - Tag mapping -> Artefact - Synced twin -> Outcome - Stale data -> State - Backfill -> Workflow - Sync latency -> Learning - Dropout -> Event Simulation & What-If Analysis Operating Domains: - Scenario builder - Physics solvers - Parameter sweeps - What-if comparisons - Optimisation goals - Run results - Baseline vs proposed - Result archive Vocabulary -> Runtime: - Scenario -> Object - What-if run -> Workflow - Solver -> Actor - Parameter sweep -> Workflow - Run trigger -> Event - Result set -> Artefact - Optimisation goal -> Decision - Recommended setting -> Outcome - Baseline -> State - Convergence -> State - Analyst -> Actor - Comparison report -> Artefact - Predicted savings -> Learning - Sweep complete -> Event Predictive Maintenance & Health Operating Domains: - Condition monitors - Anomaly models - Remaining-useful-life estimates - Maintenance triggers - Health scores - Failure modes (FMEA) - Work-order handoff - Alert thresholds Vocabulary -> Runtime: - Health score -> State - Anomaly -> Event - Failure mode -> Object - Condition monitor -> Object - Maintenance trigger -> Decision - Remaining useful life -> Learning - Alert -> Event - Inspection workflow -> Workflow - Reliability engineer -> Actor - Prevented failure -> Outcome - Risk level -> State - Diagnosis report -> Artefact - Threshold breach -> Event - Detection lead time -> Learning Operations Visualisation & Control [regulated] Operating Domains: - 3D / map viewer - Dashboards - Live alarms - Operator actions - Control commands - Camera viewpoints - Annotations - Shift handover Vocabulary -> Runtime: - Operator -> Actor - Twin viewer -> Object - Dashboard -> Artefact - Alarm -> Event - Control command -> Event - Acknowledge decision -> Decision - Setpoint -> State - Annotation -> Artefact - Viewpoint -> Object - Stabilised asset -> Outcome - Shift handover -> Workflow - Active alarms -> State - Response time -> Learning - Acknowledged alarm -> Event n-spaceOS Mission Operations & Commanding [regulated] Operating Domains: - Spacecraft bus - Command stack - Telemetry channels - Pass schedule - Procedures / sequences - Flight rules - Anomaly board - Mode transitions Vocabulary -> Runtime: - Spacecraft -> Actor - Command -> Event - Telemetry -> Artefact - Procedure -> Workflow - Flight rule -> Object - Spacecraft mode -> State - Go/no-go decision -> Decision - Anomaly -> Event - Flight controller -> Actor - Safe mode -> State - Command executed -> Outcome - Command log -> Artefact - Pass utilisation -> Learning - Uplink -> Event Ground Segment & Scheduling Operating Domains: - Ground stations - Antenna pool - Contact scheduling - Pass predictions - Link budgets - Station keeping windows - Network conflicts - Booking calendar Vocabulary -> Runtime: - Ground station -> Actor - Antenna -> Object - Contact (pass) -> Event - Schedule -> Workflow - Booking decision -> Decision - Pass prediction -> Artefact - Link budget -> Artefact - Station availability -> State - Conflict -> Event - Established link -> Outcome - Acquisition of signal -> Event - Booking -> Object - Contact success rate -> Learning - Signal strength -> State Flight Dynamics & Orbits [regulated] Operating Domains: - Ephemeris - Orbit determination - Maneuver planning - Propellant budget - Conjunction assessment - Station-keeping - TLE catalogue - Reentry prediction Vocabulary -> Runtime: - Orbit -> Object - Ephemeris -> Artefact - Maneuver -> Event - Burn plan -> Workflow - Maneuver decision -> Decision - Propellant remaining -> State - Conjunction -> Event - Flight dynamics analyst -> Actor - Orbit solution -> Outcome - Collision risk -> State - TLE -> Artefact - Reentry prediction -> Artefact - Position accuracy -> Learning - Avoidance maneuver -> Decision Payload & Tasking Operating Domains: - Imaging / sensor payload - Tasking orders - Acquisition plans - Downlink queue - Data products - Customer requests - Cloud-cover filters - Delivery SLAs Vocabulary -> Runtime: - Payload -> Object - Tasking order -> Workflow - Acquisition -> Event - Tasking decision -> Decision - Customer -> Actor - Data product -> Artefact - Downlink -> Event - Collection window -> State - Delivered image -> Outcome - Cloud cover -> State - Acquisition plan -> Artefact - Request queue -> State - Tasking fulfilment rate -> Learning - Capture complete -> Event Constellation Health & Fleet Operating Domains: - Constellation fleet - Subsystem health - Battery / power - Thermal limits - Firmware updates - Spare satellites - Coverage gaps - Fleet alerts Vocabulary -> Runtime: - Constellation -> Object - Satellite -> Actor - Subsystem health -> State - Health alert -> Event - Firmware update -> Workflow - Battery state of charge -> State - Replace decision -> Decision - Spare satellite -> Object - Coverage gap -> Event - Healthy fleet -> Outcome - Update log -> Artefact - Operations engineer -> Actor - Fleet availability -> Learning - Coverage map -> Artefact n-simulationOS Synthetic Data Generation Operating Domains: - Scene templates - Domain randomisation - Asset libraries - Label generators - Render farm - Dataset versions - Distribution targets - Quality filters Vocabulary -> Runtime: - Scene -> Object - Synthetic dataset -> Artefact - Domain randomisation -> Workflow - Render job -> Event - Label -> Artefact - Asset -> Object - Generation decision -> Decision - Data engineer -> Actor - Generated frame -> Outcome - Render status -> State - Dataset version -> Object - Quality filter -> Decision - Sim-to-real gap -> Learning - Distribution coverage -> Learning Scenario Authoring & Worlds Operating Domains: - World builder - Actor behaviours - Map / terrain - Event scripts - Weather & lighting - Scenario library - Parameter ranges - Scenario reviews Vocabulary -> Runtime: - World -> Object - Scenario -> Object - Sim actor -> Actor - Behaviour script -> Artefact - Trigger event -> Event - Weather preset -> State - Authoring decision -> Decision - Scenario author -> Actor - Published scenario -> Outcome - Authoring workflow -> Workflow - Parameter range -> State - Scenario library -> Object - Reuse rate -> Learning - Map -> Artefact Physics & Engine Runs Operating Domains: - Physics engine - Solver settings - Timestep config - Run batches - Determinism checks - Compute clusters - Run logs - Crash recovery Vocabulary -> Runtime: - Physics engine -> Object - Sim run -> Workflow - Timestep -> Event - Solver config -> State - Determinism check -> Decision - Compute node -> Actor - Run batch -> Object - Run log -> Artefact - Run state -> State - Completed run -> Outcome - Crash -> Event - Replay artefact -> Artefact - Wall-clock per run -> Learning - Restart decision -> Decision Closed-Loop Testing & SIL/HIL Operating Domains: - System-under-test bindings - SIL / HIL rigs - Test suites - Metric extractors - Pass criteria - Regression baselines - Rig schedules - Result dashboards Vocabulary -> Runtime: - System under test -> Object - Test rig -> Actor - Test suite -> Object - Test run -> Workflow - Metric extraction -> Event - Pass criterion -> Decision - Rig status -> State - Test result -> Outcome - Test engineer -> Actor - Baseline -> State - Result report -> Artefact - Regression -> Event - Pass rate -> Learning - Coverage delta -> Learning Asset & Environment Pipeline Operating Domains: - 3D asset ingest - Material / texture sets - USD scene graph - LOD generation - Asset validation - Version control - Asset catalogue - Licensing metadata Vocabulary -> Runtime: - 3D asset -> Object - Material -> Object - Scene graph -> Artefact - Ingest job -> Workflow - Import event -> Event - Validation decision -> Decision - Asset status -> State - Approved asset -> Outcome - Asset artist -> Actor - Asset version -> Object - LOD level -> State - Catalogue entry -> Artefact - Asset reuse -> Learning - Validation pass rate -> Learning