{ "meta": { "markets": 17, "os": 101, "sectors": 550, "operating_domains": 3997, "vocabulary_terms": 7591, "generated": "2026-06-14" }, "markets": [ { "name": "Professional Services", "os": [ { "name": "n-lawOS", "buyer": "Managing partner / COO of a law firm or in-house General Counsel — pays per fee-earner seat.", "os_test": "Distinct buyer (law firm partners/GC), regulated state model (matters, conflicts, client money, privilege), unique vocabulary (matter, retainer, disbursement, Chinese wall) and thousands of repeatable firms — not a re-skin of any other OS.", "sectors": [ { "name": "Litigation & Disputes", "operating_domains": [ "Case matters and pleadings", "Court deadlines and the litigation timetable", "Disclosure / e-discovery document sets", "Witness statements and evidence bundles", "Counsel and expert instructions", "Settlement and offer tracking", "Costs budgets and recoverability" ], "vocabulary": [ { "term": "Client", "runtime_type": "Actor" }, { "term": "Opposing party", "runtime_type": "Actor" }, { "term": "Instructed barrister", "runtime_type": "Actor" }, { "term": "Matter", "runtime_type": "Object" }, { "term": "Pleading", "runtime_type": "Artefact" }, { "term": "Disclosure bundle", "runtime_type": "Artefact" }, { "term": "Witness statement", "runtime_type": "Artefact" }, { "term": "Hearing date", "runtime_type": "Event" }, { "term": "Order received", "runtime_type": "Event" }, { "term": "Limitation expired", "runtime_type": "State" }, { "term": "Matter on hold", "runtime_type": "State" }, { "term": "Settle or proceed to trial", "runtime_type": "Decision" }, { "term": "Part 36 offer", "runtime_type": "Decision" }, { "term": "Litigation timetable", "runtime_type": "Workflow" }, { "term": "Judgment obtained", "runtime_type": "Outcome" }, { "term": "Costs recovered", "runtime_type": "Outcome" }, { "term": "Win rate by matter type", "runtime_type": "Learning" } ], "note": "Regulated: solicitors are licensed by the SRA; rights of audience, client-money and privilege rules apply." }, { "name": "Corporate / M&A", "operating_domains": [ "Deal matters and transaction structure", "Due-diligence data rooms and findings", "Transaction document suites (SPA, disclosure letter)", "Conditions precedent and the completion checklist", "Signing and completion logistics", "Warranties, indemnities and disclosure", "Post-completion filings (Companies House, Stamp Duty)" ], "vocabulary": [ { "term": "Buyer / seller", "runtime_type": "Actor" }, { "term": "Deal lead partner", "runtime_type": "Actor" }, { "term": "Deal (transaction)", "runtime_type": "Object" }, { "term": "Data room", "runtime_type": "Object" }, { "term": "Share purchase agreement", "runtime_type": "Artefact" }, { "term": "Disclosure letter", "runtime_type": "Artefact" }, { "term": "DD red-flag report", "runtime_type": "Artefact" }, { "term": "Signing", "runtime_type": "Event" }, { "term": "Completion", "runtime_type": "Event" }, { "term": "Conditions precedent satisfied", "runtime_type": "State" }, { "term": "Subject to contract", "runtime_type": "State" }, { "term": "Proceed / walk away", "runtime_type": "Decision" }, { "term": "Price-adjustment call", "runtime_type": "Decision" }, { "term": "Completion checklist", "runtime_type": "Workflow" }, { "term": "Deal closed", "runtime_type": "Outcome" }, { "term": "Time-to-completion", "runtime_type": "Learning" } ], "note": "Regulated: SRA-authorised; anti-money-laundering source-of-funds checks mandatory on transactions." }, { "name": "Conveyancing & Real Estate", "operating_domains": [ "Property files (sale/purchase/remortgage)", "Title searches and Land Registry priority", "Property enquiries and replies", "The conveyancing chain", "Client and completion monies (client account)", "Exchange and completion dates", "SDLT and registration" ], "vocabulary": [ { "term": "Buyer / seller client", "runtime_type": "Actor" }, { "term": "Conveyancer", "runtime_type": "Actor" }, { "term": "Property file", "runtime_type": "Object" }, { "term": "Title deed", "runtime_type": "Object" }, { "term": "Local search result", "runtime_type": "Artefact" }, { "term": "Contract pack", "runtime_type": "Artefact" }, { "term": "Exchange of contracts", "runtime_type": "Event" }, { "term": "Completion day", "runtime_type": "Event" }, { "term": "Awaiting mortgage offer", "runtime_type": "State" }, { "term": "Chain broken", "runtime_type": "State" }, { "term": "Ready to exchange", "runtime_type": "Decision" }, { "term": "Release completion funds", "runtime_type": "Decision" }, { "term": "Completion workflow", "runtime_type": "Workflow" }, { "term": "Keys handed over", "runtime_type": "Outcome" }, { "term": "Title registered", "runtime_type": "Outcome" }, { "term": "Avg days exchange-to-completion", "runtime_type": "Learning" } ], "note": "Regulated: SRA + CLC; strict client-account rules and SDLT/Land Registry statutory deadlines." }, { "name": "Private Client (Wills, Probate & Trusts)", "operating_domains": [ "Will instructions and drafting", "Estate administration matters", "Lasting Powers of Attorney", "Trust deeds and trustee duties", "Inheritance Tax planning and accounts", "Estate assets and liabilities register", "Distributions to beneficiaries" ], "vocabulary": [ { "term": "Testator / settlor", "runtime_type": "Actor" }, { "term": "Executor", "runtime_type": "Actor" }, { "term": "Beneficiary", "runtime_type": "Actor" }, { "term": "Will", "runtime_type": "Artefact" }, { "term": "Estate", "runtime_type": "Object" }, { "term": "Grant of probate", "runtime_type": "Artefact" }, { "term": "Trust", "runtime_type": "Object" }, { "term": "Date of death", "runtime_type": "Event" }, { "term": "Grant issued", "runtime_type": "Event" }, { "term": "Estate in administration", "runtime_type": "State" }, { "term": "IHT due / not due", "runtime_type": "Decision" }, { "term": "Deed of variation", "runtime_type": "Decision" }, { "term": "Administration workflow", "runtime_type": "Workflow" }, { "term": "Estate distributed", "runtime_type": "Outcome" }, { "term": "Final estate accounts", "runtime_type": "Artefact" }, { "term": "Avg estate admin duration", "runtime_type": "Learning" } ], "note": "Regulated: reserved probate activity under SRA; IHT400 statutory filing and trustee fiduciary duties." }, { "name": "Employment Law", "operating_domains": [ "Advisory matters and retainers", "Tribunal claims and ET3 responses", "Settlement agreements", "Disciplinary and grievance processes", "TUPE transfers and redundancy programmes", "Contracts and policy drafting", "ACAS early conciliation" ], "vocabulary": [ { "term": "Employer client", "runtime_type": "Actor" }, { "term": "Claimant employee", "runtime_type": "Actor" }, { "term": "Tribunal claim", "runtime_type": "Object" }, { "term": "ET1 / ET3", "runtime_type": "Artefact" }, { "term": "Settlement agreement", "runtime_type": "Artefact" }, { "term": "ACAS conciliation started", "runtime_type": "Event" }, { "term": "Tribunal listing", "runtime_type": "Event" }, { "term": "Claim defended", "runtime_type": "State" }, { "term": "Out of time", "runtime_type": "State" }, { "term": "Settle vs defend", "runtime_type": "Decision" }, { "term": "Without-prejudice offer", "runtime_type": "Decision" }, { "term": "Grievance process", "runtime_type": "Workflow" }, { "term": "Compromise reached", "runtime_type": "Outcome" }, { "term": "Claim dismissed", "runtime_type": "Outcome" }, { "term": "Settlement vs award gap", "runtime_type": "Learning" } ], "note": "Regulated: SRA-authorised advice; statutory tribunal time limits (3 months less a day)." }, { "name": "Intellectual Property", "operating_domains": [ "Patent and trademark portfolios", "Filing and prosecution actions", "Renewal and annuity diary", "Oppositions and disputes", "Licensing and assignment agreements", "Freedom-to-operate / clearance searches", "Infringement enforcement" ], "vocabulary": [ { "term": "Rights holder", "runtime_type": "Actor" }, { "term": "Patent attorney", "runtime_type": "Actor" }, { "term": "IP portfolio", "runtime_type": "Object" }, { "term": "Trademark application", "runtime_type": "Object" }, { "term": "Office action", "runtime_type": "Artefact" }, { "term": "Licence agreement", "runtime_type": "Artefact" }, { "term": "Filing date", "runtime_type": "Event" }, { "term": "Renewal due", "runtime_type": "Event" }, { "term": "Registered / pending", "runtime_type": "State" }, { "term": "Lapsed", "runtime_type": "State" }, { "term": "File / abandon", "runtime_type": "Decision" }, { "term": "Oppose registration", "runtime_type": "Decision" }, { "term": "Prosecution workflow", "runtime_type": "Workflow" }, { "term": "Rights granted", "runtime_type": "Outcome" }, { "term": "Renewal compliance rate", "runtime_type": "Learning" } ], "note": "Regulated: IPReg-registered attorneys; statutory renewal/annuity deadlines that void rights if missed." } ] }, { "name": "n-taxOS", "buyer": "Tax partner or owner of a tax-advisory practice (or Head of Tax in-house) — pays per adviser seat plus volume of returns.", "os_test": "Own buyer and budget, a deadline-and-position state model driven by statute (filing windows, enquiries, elections), distinct vocabulary (computation, disclosure, relief, enquiry) and thousands of tax firms — not generic accounting.", "sectors": [ { "name": "Personal Tax (Self-Assessment)", "operating_domains": [ "Client self-assessment returns", "Income and gains schedules", "Filing and payment-on-account deadlines", "Allowances, reliefs and elections", "HMRC correspondence and enquiries", "Capital gains computations", "Payments on account tracking" ], "vocabulary": [ { "term": "Taxpayer client", "runtime_type": "Actor" }, { "term": "Tax adviser", "runtime_type": "Actor" }, { "term": "Tax return", "runtime_type": "Object" }, { "term": "Tax computation", "runtime_type": "Artefact" }, { "term": "Income schedule", "runtime_type": "Artefact" }, { "term": "Return submitted to HMRC", "runtime_type": "Event" }, { "term": "31 January deadline", "runtime_type": "Event" }, { "term": "Awaiting client records", "runtime_type": "State" }, { "term": "Filed / overdue", "runtime_type": "State" }, { "term": "Claim a relief", "runtime_type": "Decision" }, { "term": "Disclose or not", "runtime_type": "Decision" }, { "term": "Return preparation workflow", "runtime_type": "Workflow" }, { "term": "Tax liability calculated", "runtime_type": "Outcome" }, { "term": "Refund secured", "runtime_type": "Outcome" }, { "term": "On-time filing rate", "runtime_type": "Learning" } ], "note": "Regulated: HMRC agent authorisation (64-8); AML supervision and PCRT ethical standards apply." }, { "name": "Corporation Tax", "operating_domains": [ "Company CT600 returns and computations", "Tax-adjusted profit and add-backs", "Capital allowances pools", "Group relief and loss claims", "R&D and other relief claims", "iXBRL tagging and submission", "Quarterly instalment payments" ], "vocabulary": [ { "term": "Company client", "runtime_type": "Actor" }, { "term": "Corporate tax manager", "runtime_type": "Actor" }, { "term": "CT600 return", "runtime_type": "Object" }, { "term": "Tax computation", "runtime_type": "Artefact" }, { "term": "Capital allowances claim", "runtime_type": "Artefact" }, { "term": "Accounting period end", "runtime_type": "Event" }, { "term": "Filing deadline (12 months)", "runtime_type": "Event" }, { "term": "Draft computation", "runtime_type": "State" }, { "term": "Filed with HMRC", "runtime_type": "State" }, { "term": "Surrender group relief", "runtime_type": "Decision" }, { "term": "Carry back / forward losses", "runtime_type": "Decision" }, { "term": "CT compliance workflow", "runtime_type": "Workflow" }, { "term": "Tax charge agreed", "runtime_type": "Outcome" }, { "term": "Relief claimed", "runtime_type": "Outcome" }, { "term": "Effective tax rate trend", "runtime_type": "Learning" } ], "note": "Regulated: HMRC agent; iXBRL/CT600 statutory filing and instalment-payment regime for large companies." }, { "name": "VAT & Indirect Tax", "operating_domains": [ "VAT registrations and schemes", "Periodic VAT returns (MTD)", "Input/output VAT reconciliation", "Partial exemption and special methods", "Cross-border and place-of-supply rules", "VAT inspections and assessments", "Error correction disclosures" ], "vocabulary": [ { "term": "Registered business", "runtime_type": "Actor" }, { "term": "VAT specialist", "runtime_type": "Actor" }, { "term": "VAT return", "runtime_type": "Object" }, { "term": "VAT account", "runtime_type": "Object" }, { "term": "MTD submission", "runtime_type": "Artefact" }, { "term": "Return period end", "runtime_type": "Event" }, { "term": "Payment deadline", "runtime_type": "Event" }, { "term": "Repayment position", "runtime_type": "State" }, { "term": "Under inspection", "runtime_type": "State" }, { "term": "Choose a VAT scheme", "runtime_type": "Decision" }, { "term": "Voluntary disclosure", "runtime_type": "Decision" }, { "term": "Quarterly VAT cycle", "runtime_type": "Workflow" }, { "term": "Return accepted", "runtime_type": "Outcome" }, { "term": "Assessment resolved", "runtime_type": "Outcome" }, { "term": "Reclaim accuracy rate", "runtime_type": "Learning" } ], "note": "Regulated: Making Tax Digital mandatory; HMRC-supervised; penalties for late/incorrect returns." }, { "name": "R&D and Tax Incentives", "operating_domains": [ "R&D claim projects", "Qualifying expenditure capture", "Technical narrative and competent-professional input", "Additional information form (AIF)", "Claim notification deadlines", "HMRC compliance checks", "Patent Box and creative-industry reliefs" ], "vocabulary": [ { "term": "Claimant company", "runtime_type": "Actor" }, { "term": "Competent professional", "runtime_type": "Actor" }, { "term": "R&D claim", "runtime_type": "Object" }, { "term": "Qualifying expenditure", "runtime_type": "Object" }, { "term": "Technical narrative", "runtime_type": "Artefact" }, { "term": "Additional information form", "runtime_type": "Artefact" }, { "term": "Claim notification window", "runtime_type": "Event" }, { "term": "Submitted to HMRC", "runtime_type": "Event" }, { "term": "Under enquiry", "runtime_type": "State" }, { "term": "Claim approved", "runtime_type": "State" }, { "term": "Scheme eligibility (merged/ERIS)", "runtime_type": "Decision" }, { "term": "Include / exclude a cost", "runtime_type": "Decision" }, { "term": "Claim build workflow", "runtime_type": "Workflow" }, { "term": "Credit received", "runtime_type": "Outcome" }, { "term": "Claim acceptance rate", "runtime_type": "Learning" } ], "note": "Regulated: post-April-2023 mandatory claim notification + AIF; HMRC scrutiny regime under PCRT." }, { "name": "International & Transfer Pricing", "operating_domains": [ "Cross-border entity structures", "Transfer-pricing policies and benchmarking", "Permanent-establishment risk", "Double-tax treaty positions", "Country-by-country and Pillar Two reporting", "Local file / master file documentation", "Withholding tax management" ], "vocabulary": [ { "term": "Multinational group", "runtime_type": "Actor" }, { "term": "Group tax director", "runtime_type": "Actor" }, { "term": "Intercompany transaction", "runtime_type": "Object" }, { "term": "TP policy", "runtime_type": "Object" }, { "term": "Local file", "runtime_type": "Artefact" }, { "term": "Benchmarking study", "runtime_type": "Artefact" }, { "term": "Year-end true-up", "runtime_type": "Event" }, { "term": "CbCR filing date", "runtime_type": "Event" }, { "term": "Arm's-length / at-risk", "runtime_type": "State" }, { "term": "PE exposure", "runtime_type": "State" }, { "term": "Set the arm's-length price", "runtime_type": "Decision" }, { "term": "Treaty relief claim", "runtime_type": "Decision" }, { "term": "TP documentation cycle", "runtime_type": "Workflow" }, { "term": "Position defended", "runtime_type": "Outcome" }, { "term": "Effective group rate", "runtime_type": "Learning" } ], "note": "Regulated: OECD BEPS / Pillar Two and statutory TP documentation; penalties for non-arm's-length pricing." }, { "name": "Tax Investigations & Disputes", "operating_domains": [ "HMRC enquiry and investigation cases", "Disclosure facilities (WDF, CDF/COP9)", "Information notices and deadlines", "Settlement and penalty negotiations", "Voluntary disclosures", "Alternative dispute resolution", "Tribunal appeals" ], "vocabulary": [ { "term": "Taxpayer under enquiry", "runtime_type": "Actor" }, { "term": "HMRC inspector", "runtime_type": "Actor" }, { "term": "Enquiry case", "runtime_type": "Object" }, { "term": "Disclosure report", "runtime_type": "Artefact" }, { "term": "Information notice", "runtime_type": "Artefact" }, { "term": "Enquiry opened", "runtime_type": "Event" }, { "term": "Closure notice", "runtime_type": "Event" }, { "term": "Under investigation", "runtime_type": "State" }, { "term": "Settled", "runtime_type": "State" }, { "term": "Disclose vs contest", "runtime_type": "Decision" }, { "term": "Accept the penalty", "runtime_type": "Decision" }, { "term": "Disclosure workflow", "runtime_type": "Workflow" }, { "term": "Liability agreed", "runtime_type": "Outcome" }, { "term": "Penalty mitigated", "runtime_type": "Outcome" }, { "term": "Avg penalty reduction", "runtime_type": "Learning" } ], "note": "Regulated: COP8/COP9 statutory procedures; legal-professional-privilege boundaries and PCRT obligations." } ] }, { "name": "n-accOS", "buyer": "Practice principal / partner of an accountancy firm — pays per client portfolio and per accountant seat.", "os_test": "Distinct buyer (accountancy practice), a recurring period-and-ledger state model (year-end, month-end, statutory accounts), bookkeeping/compliance vocabulary and a vast repeatable firm population — separate from pure tax and from audit.", "sectors": [ { "name": "Year-End Accounts & Compliance", "operating_domains": [ "Client year-end jobs", "Trial balance and adjustments", "Statutory accounts preparation", "Companies House filing", "Disclosure checklists (FRS 102/105)", "Accounts approval and signing", "Confirmation statements" ], "vocabulary": [ { "term": "Client business", "runtime_type": "Actor" }, { "term": "Accounts preparer", "runtime_type": "Actor" }, { "term": "Year-end job", "runtime_type": "Object" }, { "term": "Trial balance", "runtime_type": "Object" }, { "term": "Statutory accounts", "runtime_type": "Artefact" }, { "term": "Adjustment journal", "runtime_type": "Artefact" }, { "term": "Year-end date", "runtime_type": "Event" }, { "term": "Accounts filing deadline", "runtime_type": "Event" }, { "term": "Awaiting records", "runtime_type": "State" }, { "term": "Approved for filing", "runtime_type": "State" }, { "term": "Choose accounting basis", "runtime_type": "Decision" }, { "term": "Going-concern judgement", "runtime_type": "Decision" }, { "term": "Accounts production workflow", "runtime_type": "Workflow" }, { "term": "Accounts filed", "runtime_type": "Outcome" }, { "term": "Job turnaround time", "runtime_type": "Learning" } ], "note": "Regulated: Companies Act filing obligations; AML supervision and ICAEW/ACCA ethical code." }, { "name": "Bookkeeping & Management Accounts", "operating_domains": [ "Transaction posting and coding", "Bank reconciliations", "Accounts payable / receivable", "Month-end close", "Management reporting packs", "Cashflow and KPI dashboards", "Nominal ledger maintenance" ], "vocabulary": [ { "term": "Client business", "runtime_type": "Actor" }, { "term": "Bookkeeper", "runtime_type": "Actor" }, { "term": "Transaction", "runtime_type": "Object" }, { "term": "Nominal ledger", "runtime_type": "Object" }, { "term": "Management accounts pack", "runtime_type": "Artefact" }, { "term": "Bank reconciliation", "runtime_type": "Artefact" }, { "term": "Month-end close", "runtime_type": "Event" }, { "term": "Statement imported", "runtime_type": "Event" }, { "term": "Unreconciled", "runtime_type": "State" }, { "term": "Books closed", "runtime_type": "State" }, { "term": "Code a transaction", "runtime_type": "Decision" }, { "term": "Accrue or defer", "runtime_type": "Decision" }, { "term": "Monthly close workflow", "runtime_type": "Workflow" }, { "term": "Reconciled ledger", "runtime_type": "Outcome" }, { "term": "Days-to-close", "runtime_type": "Learning" } ] }, { "name": "Payroll & Pensions", "operating_domains": [ "Employee payroll runs", "PAYE / NIC calculations", "RTI submissions to HMRC", "Auto-enrolment pension contributions", "Statutory pay (SSP/SMP)", "Year-end P60s and P11Ds", "Payslip and BACS processing" ], "vocabulary": [ { "term": "Employer client", "runtime_type": "Actor" }, { "term": "Payroll administrator", "runtime_type": "Actor" }, { "term": "Pay run", "runtime_type": "Object" }, { "term": "Employee record", "runtime_type": "Object" }, { "term": "Payslip", "runtime_type": "Artefact" }, { "term": "FPS / RTI submission", "runtime_type": "Artefact" }, { "term": "Pay date", "runtime_type": "Event" }, { "term": "RTI submitted", "runtime_type": "Event" }, { "term": "Pending approval", "runtime_type": "State" }, { "term": "Run finalised", "runtime_type": "State" }, { "term": "Apply a deduction", "runtime_type": "Decision" }, { "term": "Re-enrol / opt-out", "runtime_type": "Decision" }, { "term": "Payroll cycle", "runtime_type": "Workflow" }, { "term": "Employees paid", "runtime_type": "Outcome" }, { "term": "RTI on-time rate", "runtime_type": "Learning" } ], "note": "Regulated: HMRC RTI mandatory; The Pensions Regulator auto-enrolment duties enforced by penalty." }, { "name": "Company Secretarial", "operating_domains": [ "Statutory registers and records", "Companies House filings (CS01, AP01)", "Board and shareholder resolutions", "Share allotments and transfers", "PSC register maintenance", "Registered office and director changes", "Annual confirmation statements" ], "vocabulary": [ { "term": "Company", "runtime_type": "Actor" }, { "term": "Company secretary", "runtime_type": "Actor" }, { "term": "Statutory register", "runtime_type": "Object" }, { "term": "Share capital", "runtime_type": "Object" }, { "term": "Board resolution", "runtime_type": "Artefact" }, { "term": "Confirmation statement", "runtime_type": "Artefact" }, { "term": "Filing made", "runtime_type": "Event" }, { "term": "Confirmation date", "runtime_type": "Event" }, { "term": "Up to date", "runtime_type": "State" }, { "term": "Overdue filing", "runtime_type": "State" }, { "term": "Allot or transfer shares", "runtime_type": "Decision" }, { "term": "Pass a resolution", "runtime_type": "Decision" }, { "term": "Filing calendar workflow", "runtime_type": "Workflow" }, { "term": "Register updated", "runtime_type": "Outcome" }, { "term": "Filing compliance score", "runtime_type": "Learning" } ], "note": "Regulated: Companies Act 2006 statutory filing and PSC obligations; strike-off risk for non-compliance." }, { "name": "Outsourced Finance / Virtual CFO", "operating_domains": [ "Client finance functions", "Budgets and forecasts", "Cashflow management", "Board reporting packs", "Funding and fundraising support", "KPI scorecards", "Scenario and what-if modelling" ], "vocabulary": [ { "term": "Client business owner", "runtime_type": "Actor" }, { "term": "Fractional CFO", "runtime_type": "Actor" }, { "term": "Budget", "runtime_type": "Object" }, { "term": "Cashflow forecast", "runtime_type": "Object" }, { "term": "Board pack", "runtime_type": "Artefact" }, { "term": "Three-way model", "runtime_type": "Artefact" }, { "term": "Board meeting", "runtime_type": "Event" }, { "term": "Forecast refreshed", "runtime_type": "Event" }, { "term": "On budget", "runtime_type": "State" }, { "term": "Cash runway critical", "runtime_type": "State" }, { "term": "Approve spend", "runtime_type": "Decision" }, { "term": "Raise / cut burn", "runtime_type": "Decision" }, { "term": "Reporting cycle", "runtime_type": "Workflow" }, { "term": "Funding secured", "runtime_type": "Outcome" }, { "term": "Forecast accuracy", "runtime_type": "Learning" } ] }, { "name": "Insolvency & Restructuring", "operating_domains": [ "Insolvency cases (CVL, administration, IVA)", "Statement of affairs", "Creditor claims and meetings", "Asset realisations", "Statutory notices and reports", "Distributions and dividends to creditors", "Director conduct reporting" ], "vocabulary": [ { "term": "Insolvent company / debtor", "runtime_type": "Actor" }, { "term": "Insolvency practitioner", "runtime_type": "Actor" }, { "term": "Creditor", "runtime_type": "Actor" }, { "term": "Insolvency case", "runtime_type": "Object" }, { "term": "Statement of affairs", "runtime_type": "Artefact" }, { "term": "Proof of debt", "runtime_type": "Artefact" }, { "term": "Appointment date", "runtime_type": "Event" }, { "term": "Creditors' meeting", "runtime_type": "Event" }, { "term": "In administration", "runtime_type": "State" }, { "term": "Case closed", "runtime_type": "State" }, { "term": "Realise an asset", "runtime_type": "Decision" }, { "term": "Trade on or cease", "runtime_type": "Decision" }, { "term": "Realisation workflow", "runtime_type": "Workflow" }, { "term": "Dividend paid to creditors", "runtime_type": "Outcome" }, { "term": "Pence-in-the-pound return", "runtime_type": "Learning" } ], "note": "Regulated: licensed insolvency practitioners (IPA/ICAEW); Insolvency Act statutory duties and SIP standards." } ] }, { "name": "n-auditOS", "buyer": "Audit partner / engagement leader at an audit firm — pays per audit engagement and per auditor seat.", "os_test": "Distinct buyer and regulatory regime (FRC/ISAs), an evidence-and-risk state model (assertions, materiality, opinion) wholly unlike compliance accounting, independence-driven vocabulary, and a repeatable population of registered audit firms.", "sectors": [ { "name": "Statutory External Audit", "operating_domains": [ "Audit engagements and files", "Risk assessment and materiality", "Audit programmes by assertion", "Test of controls and substantive testing", "Audit evidence and working papers", "Review and partner sign-off", "Audit opinion and report" ], "vocabulary": [ { "term": "Audited entity", "runtime_type": "Actor" }, { "term": "Engagement partner", "runtime_type": "Actor" }, { "term": "Audit engagement", "runtime_type": "Object" }, { "term": "Audit file", "runtime_type": "Object" }, { "term": "Working paper", "runtime_type": "Artefact" }, { "term": "Audit report", "runtime_type": "Artefact" }, { "term": "Planning meeting", "runtime_type": "Event" }, { "term": "Sign-off", "runtime_type": "Event" }, { "term": "Fieldwork in progress", "runtime_type": "State" }, { "term": "Cleared for review", "runtime_type": "State" }, { "term": "Assess materiality", "runtime_type": "Decision" }, { "term": "Modify the opinion", "runtime_type": "Decision" }, { "term": "Audit methodology workflow", "runtime_type": "Workflow" }, { "term": "Opinion issued", "runtime_type": "Outcome" }, { "term": "Realisation vs budget", "runtime_type": "Learning" } ], "note": "Regulated: FRC/ISA (UK); auditor registration, independence and ethical-standard requirements." }, { "name": "Internal Audit", "operating_domains": [ "Annual audit plan and universe", "Audit reviews and fieldwork", "Control testing", "Findings and risk ratings", "Management action plans", "Follow-up and remediation tracking", "Audit committee reporting" ], "vocabulary": [ { "term": "Auditee / business owner", "runtime_type": "Actor" }, { "term": "Internal auditor", "runtime_type": "Actor" }, { "term": "Audit universe", "runtime_type": "Object" }, { "term": "Audit review", "runtime_type": "Object" }, { "term": "Audit finding", "runtime_type": "Artefact" }, { "term": "Audit report to committee", "runtime_type": "Artefact" }, { "term": "Fieldwork start", "runtime_type": "Event" }, { "term": "Report issued", "runtime_type": "Event" }, { "term": "Open finding", "runtime_type": "State" }, { "term": "Remediated", "runtime_type": "State" }, { "term": "Rate the risk", "runtime_type": "Decision" }, { "term": "Accept the residual risk", "runtime_type": "Decision" }, { "term": "Audit cycle workflow", "runtime_type": "Workflow" }, { "term": "Control improvement delivered", "runtime_type": "Outcome" }, { "term": "Finding closure rate", "runtime_type": "Learning" } ], "note": "Regulated where the entity is in a regulated sector; aligned to IIA standards." }, { "name": "Assurance & Agreed-Upon Procedures", "operating_domains": [ "Assurance engagements (ISAE 3000)", "Grant and covenant certifications", "Service-organisation reports (SOC/ISAE 3402)", "Agreed-upon-procedures scopes", "Evidence gathering", "Conclusions and certificates", "Restricted-use reporting" ], "vocabulary": [ { "term": "Reporting entity", "runtime_type": "Actor" }, { "term": "Assurance practitioner", "runtime_type": "Actor" }, { "term": "Assurance engagement", "runtime_type": "Object" }, { "term": "Subject matter", "runtime_type": "Object" }, { "term": "Assurance report", "runtime_type": "Artefact" }, { "term": "Procedures schedule", "runtime_type": "Artefact" }, { "term": "Scope agreed", "runtime_type": "Event" }, { "term": "Conclusion reached", "runtime_type": "Event" }, { "term": "Evidence outstanding", "runtime_type": "State" }, { "term": "Concluded", "runtime_type": "State" }, { "term": "Reasonable vs limited assurance", "runtime_type": "Decision" }, { "term": "Qualify the conclusion", "runtime_type": "Decision" }, { "term": "Engagement workflow", "runtime_type": "Workflow" }, { "term": "Certificate issued", "runtime_type": "Outcome" }, { "term": "Engagement margin", "runtime_type": "Learning" } ], "note": "Regulated: ISAE 3000/3402 and ethical independence standards govern reporting." }, { "name": "Forensic Audit & Fraud Investigation", "operating_domains": [ "Investigation cases", "Evidence preservation and chain of custody", "Forensic data analysis", "Interviews and statements", "Loss quantification", "Expert reports", "Litigation support" ], "vocabulary": [ { "term": "Instructing party", "runtime_type": "Actor" }, { "term": "Forensic accountant", "runtime_type": "Actor" }, { "term": "Investigation case", "runtime_type": "Object" }, { "term": "Evidence item", "runtime_type": "Object" }, { "term": "Forensic report", "runtime_type": "Artefact" }, { "term": "Expert witness statement", "runtime_type": "Artefact" }, { "term": "Evidence seized", "runtime_type": "Event" }, { "term": "Report served", "runtime_type": "Event" }, { "term": "Under investigation", "runtime_type": "State" }, { "term": "Findings substantiated", "runtime_type": "State" }, { "term": "Quantify the loss", "runtime_type": "Decision" }, { "term": "Refer to authorities", "runtime_type": "Decision" }, { "term": "Investigation workflow", "runtime_type": "Workflow" }, { "term": "Recovery achieved", "runtime_type": "Outcome" }, { "term": "Loss recovery rate", "runtime_type": "Learning" } ], "note": "Regulated: chain-of-custody and expert-witness duties (CPR Part 35); admissibility standards." }, { "name": "Quality & Engagement Review", "operating_domains": [ "Engagement quality reviews (EQR)", "Hot and cold file reviews", "Independence and ethics monitoring", "Root-cause analysis of findings", "Methodology compliance", "Regulatory inspection readiness", "Remediation actions" ], "vocabulary": [ { "term": "Engagement team", "runtime_type": "Actor" }, { "term": "Quality reviewer", "runtime_type": "Actor" }, { "term": "Reviewed engagement", "runtime_type": "Object" }, { "term": "Quality finding", "runtime_type": "Object" }, { "term": "EQR memo", "runtime_type": "Artefact" }, { "term": "Root-cause report", "runtime_type": "Artefact" }, { "term": "Review completed", "runtime_type": "Event" }, { "term": "Inspection visit", "runtime_type": "Event" }, { "term": "Finding open", "runtime_type": "State" }, { "term": "Cleared", "runtime_type": "State" }, { "term": "Clear or hold sign-off", "runtime_type": "Decision" }, { "term": "Mandate remediation", "runtime_type": "Decision" }, { "term": "Review workflow", "runtime_type": "Workflow" }, { "term": "File grade achieved", "runtime_type": "Outcome" }, { "term": "Clean-file rate", "runtime_type": "Learning" } ], "note": "Regulated: ISQM 1/2 quality-management standards and FRC/AQR inspection regime." } ] }, { "name": "n-compOS", "buyer": "Chief Compliance Officer / MLRO / Head of Risk — pays per regulated-entity programme and per compliance-team seat.", "os_test": "Distinct buyer (CCO/MLRO), an obligations-and-attestation state model (controls, breaches, regulatory reporting) with sanctioning consequences, regulatory-register vocabulary, and a repeatable population of regulated firms — not advisory, not audit.", "sectors": [ { "name": "AML / Financial Crime", "operating_domains": [ "Customer due diligence and KYC", "Risk-rating and EDD cases", "Transaction monitoring alerts", "Sanctions and PEP screening", "Suspicious activity reports", "Source-of-funds verification", "Periodic review cycles" ], "vocabulary": [ { "term": "Customer", "runtime_type": "Actor" }, { "term": "MLRO", "runtime_type": "Actor" }, { "term": "Customer risk profile", "runtime_type": "Object" }, { "term": "Monitoring alert", "runtime_type": "Object" }, { "term": "CDD record", "runtime_type": "Artefact" }, { "term": "Suspicious activity report", "runtime_type": "Artefact" }, { "term": "Alert triggered", "runtime_type": "Event" }, { "term": "Onboarding completed", "runtime_type": "Event" }, { "term": "High-risk flagged", "runtime_type": "State" }, { "term": "Account frozen", "runtime_type": "State" }, { "term": "Clear or escalate the alert", "runtime_type": "Decision" }, { "term": "File a SAR", "runtime_type": "Decision" }, { "term": "Screening workflow", "runtime_type": "Workflow" }, { "term": "Customer onboarded", "runtime_type": "Outcome" }, { "term": "False-positive rate", "runtime_type": "Learning" } ], "note": "Regulated: MLR 2017 / NCA SAR regime; tipping-off offence and FCA/HMRC supervision." }, { "name": "Regulatory Compliance (Conduct)", "operating_domains": [ "Regulatory obligations register", "Controls and attestations", "Conduct rules and SM&CR responsibilities", "Regulatory change horizon-scanning", "Approvals and authorisations", "Regulatory returns (RegData)", "Conduct breach handling" ], "vocabulary": [ { "term": "Regulated firm", "runtime_type": "Actor" }, { "term": "Compliance officer", "runtime_type": "Actor" }, { "term": "Obligation", "runtime_type": "Object" }, { "term": "Control", "runtime_type": "Object" }, { "term": "Attestation", "runtime_type": "Artefact" }, { "term": "Regulatory return", "runtime_type": "Artefact" }, { "term": "Rule change published", "runtime_type": "Event" }, { "term": "Return due", "runtime_type": "Event" }, { "term": "Compliant", "runtime_type": "State" }, { "term": "In breach", "runtime_type": "State" }, { "term": "Self-report to regulator", "runtime_type": "Decision" }, { "term": "Accept or remediate gap", "runtime_type": "Decision" }, { "term": "Attestation cycle", "runtime_type": "Workflow" }, { "term": "Return submitted", "runtime_type": "Outcome" }, { "term": "Control-coverage score", "runtime_type": "Learning" } ], "note": "Regulated: FCA/PRA rulebook, SM&CR and RegData reporting; enforcement and fining powers." }, { "name": "Data Protection & Privacy", "operating_domains": [ "Records of processing activities (RoPA)", "Data subject access requests", "Data protection impact assessments", "Consent and lawful-basis register", "Personal-data breach handling", "Third-party / processor agreements", "Retention and deletion schedules" ], "vocabulary": [ { "term": "Data subject", "runtime_type": "Actor" }, { "term": "Data protection officer", "runtime_type": "Actor" }, { "term": "Processing activity", "runtime_type": "Object" }, { "term": "DSAR case", "runtime_type": "Object" }, { "term": "DPIA", "runtime_type": "Artefact" }, { "term": "Breach report", "runtime_type": "Artefact" }, { "term": "Breach detected", "runtime_type": "Event" }, { "term": "DSAR received", "runtime_type": "Event" }, { "term": "Within 72 hours", "runtime_type": "State" }, { "term": "Reportable to ICO", "runtime_type": "State" }, { "term": "Notify the ICO", "runtime_type": "Decision" }, { "term": "Disclose or redact", "runtime_type": "Decision" }, { "term": "DSAR fulfilment workflow", "runtime_type": "Workflow" }, { "term": "DSAR fulfilled on time", "runtime_type": "Outcome" }, { "term": "On-time DSAR rate", "runtime_type": "Learning" } ], "note": "Regulated: UK GDPR / DPA 2018; 72-hour ICO breach notification and statutory DSAR deadlines." }, { "name": "Health, Safety & Environmental", "operating_domains": [ "Risk assessments and method statements", "Incident and near-miss reporting", "Safety inspections and audits", "Permits, licences and certificates", "Corrective and preventive actions", "Training and competency records", "Environmental monitoring and ESG" ], "vocabulary": [ { "term": "Worker / site team", "runtime_type": "Actor" }, { "term": "HSE manager", "runtime_type": "Actor" }, { "term": "Risk assessment", "runtime_type": "Object" }, { "term": "Incident record", "runtime_type": "Object" }, { "term": "Method statement", "runtime_type": "Artefact" }, { "term": "RIDDOR report", "runtime_type": "Artefact" }, { "term": "Incident occurred", "runtime_type": "Event" }, { "term": "Inspection due", "runtime_type": "Event" }, { "term": "Action open", "runtime_type": "State" }, { "term": "Site shut down", "runtime_type": "State" }, { "term": "Report under RIDDOR", "runtime_type": "Decision" }, { "term": "Stop the work", "runtime_type": "Decision" }, { "term": "CAPA workflow", "runtime_type": "Workflow" }, { "term": "Hazard closed out", "runtime_type": "Outcome" }, { "term": "Lost-time injury rate", "runtime_type": "Learning" } ], "note": "Regulated: HSWA 1974 / RIDDOR statutory reporting and HSE enforcement." }, { "name": "ESG & Sustainability Reporting", "operating_domains": [ "Emissions and carbon inventory", "ESG metrics and KPIs", "Framework-aligned disclosures (TCFD/ISSB/CSRD)", "Supply-chain and modern-slavery diligence", "Assurance readiness", "Targets and net-zero pathways", "Stakeholder and investor reporting" ], "vocabulary": [ { "term": "Reporting organisation", "runtime_type": "Actor" }, { "term": "Sustainability lead", "runtime_type": "Actor" }, { "term": "Emissions inventory", "runtime_type": "Object" }, { "term": "ESG metric", "runtime_type": "Object" }, { "term": "Sustainability report", "runtime_type": "Artefact" }, { "term": "Net-zero target", "runtime_type": "Artefact" }, { "term": "Reporting period close", "runtime_type": "Event" }, { "term": "Disclosure published", "runtime_type": "Event" }, { "term": "Data collection open", "runtime_type": "State" }, { "term": "Assurance-ready", "runtime_type": "State" }, { "term": "Set a reduction target", "runtime_type": "Decision" }, { "term": "Disclose Scope 3 or not", "runtime_type": "Decision" }, { "term": "Reporting cycle", "runtime_type": "Workflow" }, { "term": "Disclosure filed", "runtime_type": "Outcome" }, { "term": "Emissions trajectory", "runtime_type": "Learning" } ], "note": "Regulated where mandatory (CSRD/ISSB/SECR); modern-slavery statement obligations apply." }, { "name": "Governance, Risk & Internal Controls", "operating_domains": [ "Enterprise risk register", "Policy library and lifecycle", "Internal control framework", "Board and committee governance", "Third-party / supplier risk", "Issue and exception management", "Assurance mapping (three lines)" ], "vocabulary": [ { "term": "Risk owner", "runtime_type": "Actor" }, { "term": "Risk & governance lead", "runtime_type": "Actor" }, { "term": "Risk", "runtime_type": "Object" }, { "term": "Policy", "runtime_type": "Object" }, { "term": "Control matrix", "runtime_type": "Artefact" }, { "term": "Board report", "runtime_type": "Artefact" }, { "term": "Risk crystallised", "runtime_type": "Event" }, { "term": "Policy review due", "runtime_type": "Event" }, { "term": "Within appetite", "runtime_type": "State" }, { "term": "Out of appetite", "runtime_type": "State" }, { "term": "Accept, mitigate or transfer", "runtime_type": "Decision" }, { "term": "Escalate to the board", "runtime_type": "Decision" }, { "term": "Risk review workflow", "runtime_type": "Workflow" }, { "term": "Risk brought in appetite", "runtime_type": "Outcome" }, { "term": "Residual-risk trend", "runtime_type": "Learning" } ], "note": "Regulated where the entity is in scope (UK Corporate Governance Code / sector rules)." } ] }, { "name": "n-consultOS", "buyer": "Engagement partner / practice lead at a consulting firm (or Head of Delivery) — pays per consultant seat and per active engagement.", "os_test": "Distinct buyer (consulting partner), an engagement/utilisation state model (proposal → SOW → delivery → benefit) wholly unlike compliance or audit, deliverable-and-utilisation vocabulary, and a vast repeatable firm population.", "sectors": [ { "name": "Management & Strategy Consulting", "operating_domains": [ "Engagements and statements of work", "Hypotheses and analysis workstreams", "Deliverables and decks", "Steering committee governance", "Resourcing and utilisation", "Benefits case and value tracking", "Stakeholder management" ], "vocabulary": [ { "term": "Client sponsor", "runtime_type": "Actor" }, { "term": "Engagement manager", "runtime_type": "Actor" }, { "term": "Engagement", "runtime_type": "Object" }, { "term": "Workstream", "runtime_type": "Object" }, { "term": "Statement of work", "runtime_type": "Artefact" }, { "term": "Deliverable / final report", "runtime_type": "Artefact" }, { "term": "Kick-off", "runtime_type": "Event" }, { "term": "Steering committee", "runtime_type": "Event" }, { "term": "In delivery", "runtime_type": "State" }, { "term": "On hold / descoped", "runtime_type": "State" }, { "term": "Recommend an option", "runtime_type": "Decision" }, { "term": "Go / no-go gate", "runtime_type": "Decision" }, { "term": "Engagement lifecycle", "runtime_type": "Workflow" }, { "term": "Benefits realised", "runtime_type": "Outcome" }, { "term": "Consultant utilisation", "runtime_type": "Learning" } ] }, { "name": "IT & Technology Consulting", "operating_domains": [ "Solution design and architecture", "Implementation projects and sprints", "Requirements and backlog", "Integration and data migration", "Testing and cutover", "Change and adoption", "Go-live and hypercare" ], "vocabulary": [ { "term": "Client product owner", "runtime_type": "Actor" }, { "term": "Solution architect", "runtime_type": "Actor" }, { "term": "Implementation project", "runtime_type": "Object" }, { "term": "Requirement / user story", "runtime_type": "Object" }, { "term": "Solution design doc", "runtime_type": "Artefact" }, { "term": "Test report", "runtime_type": "Artefact" }, { "term": "Sprint review", "runtime_type": "Event" }, { "term": "Go-live", "runtime_type": "Event" }, { "term": "In build", "runtime_type": "State" }, { "term": "In hypercare", "runtime_type": "State" }, { "term": "Build vs buy", "runtime_type": "Decision" }, { "term": "Approve the cutover", "runtime_type": "Decision" }, { "term": "Delivery lifecycle", "runtime_type": "Workflow" }, { "term": "System live in production", "runtime_type": "Outcome" }, { "term": "Velocity / defect trend", "runtime_type": "Learning" } ] }, { "name": "HR & People Consulting", "operating_domains": [ "Organisation design and operating models", "Reward and benchmarking", "Talent and capability programmes", "Change management and culture", "Employee engagement and listening", "Workforce planning", "Policy and process redesign" ], "vocabulary": [ { "term": "Client HR sponsor", "runtime_type": "Actor" }, { "term": "People consultant", "runtime_type": "Actor" }, { "term": "Operating model", "runtime_type": "Object" }, { "term": "Role / job architecture", "runtime_type": "Object" }, { "term": "Org design blueprint", "runtime_type": "Artefact" }, { "term": "Reward benchmark report", "runtime_type": "Artefact" }, { "term": "Consultation launched", "runtime_type": "Event" }, { "term": "Go-live of new structure", "runtime_type": "Event" }, { "term": "In consultation", "runtime_type": "State" }, { "term": "Embedded", "runtime_type": "State" }, { "term": "Pay-banding decision", "runtime_type": "Decision" }, { "term": "Retain or redeploy", "runtime_type": "Decision" }, { "term": "Change programme workflow", "runtime_type": "Workflow" }, { "term": "Adoption achieved", "runtime_type": "Outcome" }, { "term": "Engagement-score shift", "runtime_type": "Learning" } ], "note": "Regulated where collective redundancy/TUPE consultation triggers statutory obligations." }, { "name": "Financial & Transaction Advisory", "operating_domains": [ "Financial and commercial due diligence", "Valuations and modelling", "Deal advisory mandates", "Working-capital and synergy analysis", "Quality-of-earnings reviews", "Restructuring options", "Reporting accountant work" ], "vocabulary": [ { "term": "Deal client / acquirer", "runtime_type": "Actor" }, { "term": "Transaction adviser", "runtime_type": "Actor" }, { "term": "Advisory mandate", "runtime_type": "Object" }, { "term": "Financial model", "runtime_type": "Object" }, { "term": "Due-diligence report", "runtime_type": "Artefact" }, { "term": "Quality-of-earnings report", "runtime_type": "Artefact" }, { "term": "Management presentation", "runtime_type": "Event" }, { "term": "Report delivered", "runtime_type": "Event" }, { "term": "In diligence", "runtime_type": "State" }, { "term": "Deal aborted", "runtime_type": "State" }, { "term": "Flag a deal-breaker", "runtime_type": "Decision" }, { "term": "Adjust the valuation", "runtime_type": "Decision" }, { "term": "Diligence workflow", "runtime_type": "Workflow" }, { "term": "Deal supported to close", "runtime_type": "Outcome" }, { "term": "Mandate win rate", "runtime_type": "Learning" } ], "note": "Regulated where reporting-accountant or regulated-investment-advice activities are engaged." }, { "name": "Marketing, Brand & CX Consulting", "operating_domains": [ "Brand and positioning strategy", "Customer journeys and CX maps", "Campaign and channel plans", "Market research and insight", "Creative deliverables", "Performance measurement", "Go-to-market roadmaps" ], "vocabulary": [ { "term": "Client marketing lead", "runtime_type": "Actor" }, { "term": "Brand strategist", "runtime_type": "Actor" }, { "term": "Brand strategy", "runtime_type": "Object" }, { "term": "Customer journey", "runtime_type": "Object" }, { "term": "Brand playbook", "runtime_type": "Artefact" }, { "term": "Campaign plan", "runtime_type": "Artefact" }, { "term": "Campaign launch", "runtime_type": "Event" }, { "term": "Research readout", "runtime_type": "Event" }, { "term": "In flight", "runtime_type": "State" }, { "term": "Live in market", "runtime_type": "State" }, { "term": "Choose the positioning", "runtime_type": "Decision" }, { "term": "Channel-mix allocation", "runtime_type": "Decision" }, { "term": "GTM delivery workflow", "runtime_type": "Workflow" }, { "term": "Pipeline impact delivered", "runtime_type": "Outcome" }, { "term": "ROAS / conversion lift", "runtime_type": "Learning" } ] }, { "name": "Engineering & Architecture (Built Environment) Consulting", "operating_domains": [ "Project commissions and stages (RIBA)", "Designs, drawings and models (BIM)", "Site surveys and inspections", "Specifications and schedules", "Approvals and building control", "Variations and instructions", "Snagging and handover" ], "vocabulary": [ { "term": "Client / developer", "runtime_type": "Actor" }, { "term": "Project engineer / architect", "runtime_type": "Actor" }, { "term": "Project commission", "runtime_type": "Object" }, { "term": "Design / drawing", "runtime_type": "Object" }, { "term": "Specification", "runtime_type": "Artefact" }, { "term": "Inspection report", "runtime_type": "Artefact" }, { "term": "Design freeze", "runtime_type": "Event" }, { "term": "Practical completion", "runtime_type": "Event" }, { "term": "At design stage", "runtime_type": "State" }, { "term": "On site", "runtime_type": "State" }, { "term": "Approve a variation", "runtime_type": "Decision" }, { "term": "Sign off building control", "runtime_type": "Decision" }, { "term": "RIBA stage workflow", "runtime_type": "Workflow" }, { "term": "Project handed over", "runtime_type": "Outcome" }, { "term": "On-time / on-budget rate", "runtime_type": "Learning" } ], "note": "Regulated: chartered/licensed practice (ARB/RIBA/ICE); Building Safety Act and building-control approvals." } ] } ] }, { "name": "Financial Services", "os": [ { "name": "n-insOS", "buyer": "Insurance carriers, MGAs and brokers — the COO / Head of Underwriting or Claims pays for the policy-and-claims operating system.", "os_test": "Its own buyer (insurer ops), distinctive state model (risk → bound policy → in-force → claim → settled), unique vocabulary (binder, peril, subrogation, IBNR) and thousands of repeatable carriers/MGAs — not a relabelling of banking.", "sectors": [ { "name": "P&C Underwriting", "operating_domains": [ "Submission triage and risk appetite screening", "Exposure and peril rating", "Reinsurance treaty attachment", "Binder issuance and policy bind", "Endorsements and mid-term adjustments", "Renewal pricing and retention", "Facultative placement" ], "vocabulary": [ { "term": "Submission", "runtime_type": "Object" }, { "term": "Insured", "runtime_type": "Actor" }, { "term": "Underwriter", "runtime_type": "Actor" }, { "term": "Peril", "runtime_type": "Object" }, { "term": "Quote issued", "runtime_type": "Event" }, { "term": "Bound", "runtime_type": "State" }, { "term": "In-force", "runtime_type": "State" }, { "term": "Decline or accept risk", "runtime_type": "Decision" }, { "term": "Rating run", "runtime_type": "Workflow" }, { "term": "Binder", "runtime_type": "Artefact" }, { "term": "Policy schedule", "runtime_type": "Artefact" }, { "term": "Loss ratio", "runtime_type": "Outcome" }, { "term": "Endorsement", "runtime_type": "Event" }, { "term": "Renewal retention rate", "runtime_type": "Learning" } ], "note": "Regulated underwriting; carrier must hold an insurance licence and file rates with the state/PRA regulator." }, { "name": "Claims Management", "operating_domains": [ "First notice of loss intake", "Coverage verification and reserving", "Adjuster assignment and field inspection", "Liability and damage assessment", "Subrogation and recovery", "Fraud referral and SIU", "Settlement and payout" ], "vocabulary": [ { "term": "Claim", "runtime_type": "Object" }, { "term": "Claimant", "runtime_type": "Actor" }, { "term": "Adjuster", "runtime_type": "Actor" }, { "term": "First notice of loss", "runtime_type": "Event" }, { "term": "Reserve set", "runtime_type": "State" }, { "term": "Coverage decision", "runtime_type": "Decision" }, { "term": "Adjudicate claim", "runtime_type": "Workflow" }, { "term": "Loss adjuster report", "runtime_type": "Artefact" }, { "term": "Subrogation recovery", "runtime_type": "Event" }, { "term": "Closed-paid", "runtime_type": "State" }, { "term": "Settlement amount", "runtime_type": "Outcome" }, { "term": "Denied", "runtime_type": "State" }, { "term": "SIU fraud flag", "runtime_type": "Decision" }, { "term": "Average cost per claim", "runtime_type": "Learning" } ], "note": "Claims handling is a regulated activity; unfair-claims-practices rules and licensed adjusters apply." }, { "name": "Life & Annuities", "operating_domains": [ "Application and medical underwriting", "Mortality and morbidity rating", "Policy issuance and free-look", "Premium billing and lapse management", "Cash value and surrender handling", "Beneficiary and death claim processing", "Annuitization and income payout" ], "vocabulary": [ { "term": "Application", "runtime_type": "Object" }, { "term": "Policyholder", "runtime_type": "Actor" }, { "term": "Underwriting class assigned", "runtime_type": "Decision" }, { "term": "Medical exam ordered", "runtime_type": "Event" }, { "term": "Lapsed", "runtime_type": "State" }, { "term": "Premium paid", "runtime_type": "Event" }, { "term": "Cash value", "runtime_type": "Object" }, { "term": "Surrender request", "runtime_type": "Event" }, { "term": "Death claim", "runtime_type": "Object" }, { "term": "Beneficiary", "runtime_type": "Actor" }, { "term": "Issue policy", "runtime_type": "Workflow" }, { "term": "Illustration", "runtime_type": "Artefact" }, { "term": "Death benefit paid", "runtime_type": "Outcome" }, { "term": "Persistency rate", "runtime_type": "Learning" } ], "note": "Life insurance and annuities are regulated investment/insurance products requiring suitability and licensed agents." }, { "name": "Specialty & Commercial Lines", "operating_domains": [ "Risk surveying and engineering reports", "Layered and excess tower construction", "Manuscript wording and clause negotiation", "Aggregate exposure modelling (cat)", "Captive and self-insured programmes", "Audit and exposure true-up", "Broker placement and slip signing" ], "vocabulary": [ { "term": "Risk", "runtime_type": "Object" }, { "term": "Broker", "runtime_type": "Actor" }, { "term": "Slip", "runtime_type": "Artefact" }, { "term": "Layer attached", "runtime_type": "Event" }, { "term": "Subscribed", "runtime_type": "State" }, { "term": "Set line size", "runtime_type": "Decision" }, { "term": "Build excess tower", "runtime_type": "Workflow" }, { "term": "Manuscript wording", "runtime_type": "Artefact" }, { "term": "Aggregate exposure", "runtime_type": "Object" }, { "term": "Premium audit", "runtime_type": "Event" }, { "term": "Probable maximum loss", "runtime_type": "Outcome" }, { "term": "Cat model output", "runtime_type": "Learning" }, { "term": "Bound line", "runtime_type": "State" }, { "term": "Surveyor", "runtime_type": "Actor" } ], "note": "Subscription markets (e.g. Lloyd's) are regulated; binding authority and delegated underwriting require regulator approval." }, { "name": "Health & Benefits Administration", "operating_domains": [ "Group enrolment and eligibility", "Plan design and network tiering", "Claims adjudication against benefit rules", "Pre-authorisation and utilisation review", "Provider network and credentialing", "Member appeals and grievances", "Premium and stop-loss reconciliation" ], "vocabulary": [ { "term": "Member", "runtime_type": "Actor" }, { "term": "Benefit plan", "runtime_type": "Object" }, { "term": "Enrolment", "runtime_type": "Event" }, { "term": "Eligible", "runtime_type": "State" }, { "term": "Pre-authorisation decision", "runtime_type": "Decision" }, { "term": "Adjudicate against plan", "runtime_type": "Workflow" }, { "term": "Explanation of benefits", "runtime_type": "Artefact" }, { "term": "Provider", "runtime_type": "Actor" }, { "term": "Claim paid to provider", "runtime_type": "Event" }, { "term": "Appeal filed", "runtime_type": "Event" }, { "term": "Denied for coverage", "runtime_type": "State" }, { "term": "Out-of-pocket spend", "runtime_type": "Outcome" }, { "term": "Medical loss ratio", "runtime_type": "Learning" }, { "term": "Network adequacy", "runtime_type": "Outcome" } ], "note": "Health benefit administration is regulated (ACA/HIPAA in US, PHI handling) and requires licensed TPAs." }, { "name": "Reinsurance", "operating_domains": [ "Treaty negotiation and renewal", "Cession and bordereau processing", "Loss recovery and claims collection", "Retrocession placement", "Catastrophe bond and ILS structuring", "Technical accounting and settlement", "Capital and solvency modelling" ], "vocabulary": [ { "term": "Treaty", "runtime_type": "Object" }, { "term": "Cedant", "runtime_type": "Actor" }, { "term": "Reinsurer", "runtime_type": "Actor" }, { "term": "Cession", "runtime_type": "Event" }, { "term": "Bordereau", "runtime_type": "Artefact" }, { "term": "Attachment point reached", "runtime_type": "State" }, { "term": "Accept the cession", "runtime_type": "Decision" }, { "term": "Place retrocession", "runtime_type": "Workflow" }, { "term": "Recoverable", "runtime_type": "Object" }, { "term": "Settlement statement", "runtime_type": "Artefact" }, { "term": "Loss recovered", "runtime_type": "Outcome" }, { "term": "Cat bond trigger", "runtime_type": "Event" }, { "term": "Combined ratio", "runtime_type": "Learning" }, { "term": "In-treaty", "runtime_type": "State" } ], "note": "Reinsurance carriers are licensed and subject to solvency capital requirements (Solvency II / RBC)." } ] }, { "name": "n-bankOS", "buyer": "Retail and commercial banks / credit unions — the COO or Head of Retail Banking pays for the deposit, account-servicing and branch operating system.", "os_test": "Distinct buyer (bank ops, not lending desks), unique state model (account opened → KYC cleared → active → dormant → closed), deposit-and-ledger vocabulary (ledger, hold, overdraft, beneficial owner) and thousands of repeatable institutions — not insurance or markets.", "sectors": [ { "name": "Retail Deposit Accounts", "operating_domains": [ "Account opening and KYC onboarding", "Ledger posting and balance maintenance", "Overdraft and fee management", "Holds, freezes and disputes", "Statement generation and reconciliation", "Dormancy and account closure", "Joint and authorised-user management" ], "vocabulary": [ { "term": "Account", "runtime_type": "Object" }, { "term": "Accountholder", "runtime_type": "Actor" }, { "term": "Deposit posted", "runtime_type": "Event" }, { "term": "Available balance", "runtime_type": "State" }, { "term": "Hold placed", "runtime_type": "Event" }, { "term": "Overdraft decision", "runtime_type": "Decision" }, { "term": "Open account", "runtime_type": "Workflow" }, { "term": "Statement", "runtime_type": "Artefact" }, { "term": "Dormant", "runtime_type": "State" }, { "term": "Closed", "runtime_type": "State" }, { "term": "Interest accrued", "runtime_type": "Outcome" }, { "term": "Dispute raised", "runtime_type": "Event" }, { "term": "Average balance trend", "runtime_type": "Learning" }, { "term": "Beneficial owner", "runtime_type": "Actor" } ], "note": "Deposit-taking requires a banking licence; KYC/AML and deposit-insurance (FSCS/FDIC) rules apply." }, { "name": "Commercial & Business Banking", "operating_domains": [ "Business onboarding and entity verification", "Cash management and sweep accounts", "Lockbox and receivables posting", "Letters of credit and trade finance", "Merchant services setup", "Relationship and limit management", "Multi-entity hierarchy and pooling" ], "vocabulary": [ { "term": "Business account", "runtime_type": "Object" }, { "term": "Relationship manager", "runtime_type": "Actor" }, { "term": "Signatory", "runtime_type": "Actor" }, { "term": "Sweep executed", "runtime_type": "Event" }, { "term": "Letter of credit", "runtime_type": "Artefact" }, { "term": "Approve credit line", "runtime_type": "Decision" }, { "term": "Onboard entity", "runtime_type": "Workflow" }, { "term": "Active relationship", "runtime_type": "State" }, { "term": "Lockbox deposit", "runtime_type": "Event" }, { "term": "Cash position", "runtime_type": "State" }, { "term": "Facility utilised", "runtime_type": "Outcome" }, { "term": "Mandate", "runtime_type": "Artefact" }, { "term": "Deposit beta", "runtime_type": "Learning" }, { "term": "Counterparty", "runtime_type": "Actor" } ], "note": "Trade finance and letters of credit are regulated banking activities subject to sanctions screening." }, { "name": "Branch & Teller Operations", "operating_domains": [ "Cash drawer and vault management", "Teller transactions and posting", "Cheque processing and clearing", "Currency exchange at counter", "Cash ordering and replenishment", "End-of-day balancing", "Customer in-branch servicing" ], "vocabulary": [ { "term": "Cash drawer", "runtime_type": "Object" }, { "term": "Teller", "runtime_type": "Actor" }, { "term": "Cash withdrawal", "runtime_type": "Event" }, { "term": "Cheque deposited", "runtime_type": "Event" }, { "term": "Drawer balanced", "runtime_type": "State" }, { "term": "Override approval", "runtime_type": "Decision" }, { "term": "End-of-day balancing", "runtime_type": "Workflow" }, { "term": "Vault", "runtime_type": "Object" }, { "term": "Teller receipt", "runtime_type": "Artefact" }, { "term": "Out of balance", "runtime_type": "State" }, { "term": "Cash order placed", "runtime_type": "Event" }, { "term": "Till variance", "runtime_type": "Outcome" }, { "term": "Branch customer", "runtime_type": "Actor" }, { "term": "Average transaction time", "runtime_type": "Learning" } ], "note": "Cash handling and currency exchange are regulated for AML and large-cash-transaction reporting (CTR/SAR)." }, { "name": "Treasury & Liquidity", "operating_domains": [ "Cash position forecasting", "Funding and money-market placement", "FX position management", "Interest-rate gap and ALM", "Liquidity coverage compliance", "Intraday liquidity monitoring", "Internal funds-transfer pricing" ], "vocabulary": [ { "term": "Position", "runtime_type": "Object" }, { "term": "Treasurer", "runtime_type": "Actor" }, { "term": "Funding placed", "runtime_type": "Event" }, { "term": "Cash forecast", "runtime_type": "Artefact" }, { "term": "Liquidity breach", "runtime_type": "State" }, { "term": "Set funding strategy", "runtime_type": "Decision" }, { "term": "Run ALM cycle", "runtime_type": "Workflow" }, { "term": "Counterparty limit", "runtime_type": "Object" }, { "term": "Within appetite", "runtime_type": "State" }, { "term": "LCR ratio", "runtime_type": "Outcome" }, { "term": "Rate gap report", "runtime_type": "Artefact" }, { "term": "Intraday liquidity used", "runtime_type": "Outcome" }, { "term": "Net interest margin", "runtime_type": "Learning" }, { "term": "Maturity ladder", "runtime_type": "Object" } ], "note": "Liquidity and capital management are regulated under Basel III (LCR/NSFR) reporting obligations." }, { "name": "Financial Crime & AML", "operating_domains": [ "Customer due diligence and screening", "Transaction monitoring and alerting", "Sanctions and PEP screening", "Case investigation and SAR filing", "Enhanced due diligence reviews", "Watchlist and fuzzy-match tuning", "Regulatory reporting and audit trail" ], "vocabulary": [ { "term": "Alert", "runtime_type": "Object" }, { "term": "Investigator", "runtime_type": "Actor" }, { "term": "Subject", "runtime_type": "Actor" }, { "term": "Alert triggered", "runtime_type": "Event" }, { "term": "Under investigation", "runtime_type": "State" }, { "term": "File a SAR", "runtime_type": "Decision" }, { "term": "Run EDD review", "runtime_type": "Workflow" }, { "term": "Suspicious activity report", "runtime_type": "Artefact" }, { "term": "Sanctions hit", "runtime_type": "Event" }, { "term": "Cleared as false positive", "runtime_type": "State" }, { "term": "Risk rating assigned", "runtime_type": "Outcome" }, { "term": "Watchlist match", "runtime_type": "Event" }, { "term": "False-positive rate", "runtime_type": "Learning" }, { "term": "Customer risk profile", "runtime_type": "Object" } ], "note": "AML/CTF is a heavily regulated obligation; SAR/CTR filing and sanctions compliance are statutory." }, { "name": "Card Issuing & Servicing", "operating_domains": [ "Card issuance and activation", "Authorisation and limit control", "Statement and minimum-payment cycle", "Chargeback and dispute handling", "Rewards and interchange accounting", "Fraud blocking and reissuance", "Collections handoff on delinquency" ], "vocabulary": [ { "term": "Card", "runtime_type": "Object" }, { "term": "Cardholder", "runtime_type": "Actor" }, { "term": "Authorisation", "runtime_type": "Event" }, { "term": "Active", "runtime_type": "State" }, { "term": "Approve or decline auth", "runtime_type": "Decision" }, { "term": "Run billing cycle", "runtime_type": "Workflow" }, { "term": "Chargeback raised", "runtime_type": "Event" }, { "term": "Card statement", "runtime_type": "Artefact" }, { "term": "Blocked", "runtime_type": "State" }, { "term": "Interchange earned", "runtime_type": "Outcome" }, { "term": "Reissued", "runtime_type": "Event" }, { "term": "Delinquent", "runtime_type": "State" }, { "term": "Authorisation approval rate", "runtime_type": "Learning" }, { "term": "Merchant", "runtime_type": "Actor" } ], "note": "Card issuing falls under card-scheme rules and PCI-DSS plus consumer-credit regulation." } ] }, { "name": "n-finOS", "buyer": "Asset and wealth managers, RIAs and fund administrators — the CIO / COO of the firm pays for the portfolio, advice and fund-administration operating system.", "os_test": "Distinct buyer (investment managers), unique state model (mandate → allocated → rebalanced → reported), portfolio-and-advice vocabulary (NAV, drift, suitability, capital call) and many repeatable firms — clearly separate from deposits, trading venues or insurance.", "sectors": [ { "name": "Wealth Management & Advice", "operating_domains": [ "Client onboarding and risk profiling", "Goals-based financial planning", "Suitability and recommendation", "Portfolio construction and allocation", "Periodic review and rebalancing", "Performance and fee reporting", "Household and account aggregation" ], "vocabulary": [ { "term": "Client", "runtime_type": "Actor" }, { "term": "Adviser", "runtime_type": "Actor" }, { "term": "Portfolio", "runtime_type": "Object" }, { "term": "Risk profile set", "runtime_type": "State" }, { "term": "Suitability decision", "runtime_type": "Decision" }, { "term": "Recommendation issued", "runtime_type": "Event" }, { "term": "Run financial plan", "runtime_type": "Workflow" }, { "term": "Investment policy statement", "runtime_type": "Artefact" }, { "term": "Rebalanced", "runtime_type": "State" }, { "term": "Drifted from target", "runtime_type": "State" }, { "term": "Goal funded", "runtime_type": "Outcome" }, { "term": "Suitability report", "runtime_type": "Artefact" }, { "term": "Time-weighted return", "runtime_type": "Learning" }, { "term": "Held-away asset", "runtime_type": "Object" } ], "note": "Investment advice is regulated; advisers must be authorised (FCA/SEC) and meet suitability/best-interest rules." }, { "name": "Asset Management Operations", "operating_domains": [ "Mandate and model maintenance", "Order generation and rebalancing", "Cash and corporate-actions handling", "Compliance pre-trade checks", "Performance attribution", "Client reporting packs", "Benchmark and index management" ], "vocabulary": [ { "term": "Mandate", "runtime_type": "Object" }, { "term": "Portfolio manager", "runtime_type": "Actor" }, { "term": "Model portfolio", "runtime_type": "Object" }, { "term": "Rebalance triggered", "runtime_type": "Event" }, { "term": "Pre-trade breach", "runtime_type": "State" }, { "term": "Approve order list", "runtime_type": "Decision" }, { "term": "Generate orders", "runtime_type": "Workflow" }, { "term": "Corporate action", "runtime_type": "Event" }, { "term": "In-line with model", "runtime_type": "State" }, { "term": "Attribution report", "runtime_type": "Artefact" }, { "term": "Active return", "runtime_type": "Outcome" }, { "term": "Tracking error", "runtime_type": "Learning" }, { "term": "Benchmark", "runtime_type": "Object" }, { "term": "Compliance officer", "runtime_type": "Actor" } ], "note": "Discretionary asset management is a regulated activity with mandate-compliance and reporting duties." }, { "name": "Fund Administration & Accounting", "operating_domains": [ "Trade capture and reconciliation", "NAV calculation and striking", "Pricing and fair-value review", "Expense and fee accrual", "Investor subscriptions and redemptions", "Income and distribution processing", "Financial-statement preparation" ], "vocabulary": [ { "term": "Fund", "runtime_type": "Object" }, { "term": "Fund accountant", "runtime_type": "Actor" }, { "term": "Investor", "runtime_type": "Actor" }, { "term": "Trade captured", "runtime_type": "Event" }, { "term": "NAV struck", "runtime_type": "State" }, { "term": "Approve the NAV", "runtime_type": "Decision" }, { "term": "Run NAV cycle", "runtime_type": "Workflow" }, { "term": "Subscription received", "runtime_type": "Event" }, { "term": "Redemption", "runtime_type": "Event" }, { "term": "NAV pack", "runtime_type": "Artefact" }, { "term": "Reconciled", "runtime_type": "State" }, { "term": "Expense ratio", "runtime_type": "Outcome" }, { "term": "Pricing exception", "runtime_type": "Object" }, { "term": "NAV accuracy rate", "runtime_type": "Learning" } ], "note": "Fund administration and NAV oversight are regulated; depositary/administrator duties apply (AIFMD/UCITS)." }, { "name": "Private Markets & Alternatives", "operating_domains": [ "Deal pipeline and sourcing", "Due diligence and committee approval", "Capital calls and drawdowns", "Valuation and mark policy", "Distributions and waterfall", "LP reporting and capital accounts", "Fund-of-funds commitment tracking" ], "vocabulary": [ { "term": "Deal", "runtime_type": "Object" }, { "term": "General partner", "runtime_type": "Actor" }, { "term": "Limited partner", "runtime_type": "Actor" }, { "term": "Capital called", "runtime_type": "Event" }, { "term": "Committed", "runtime_type": "State" }, { "term": "Investment committee approval", "runtime_type": "Decision" }, { "term": "Run capital call", "runtime_type": "Workflow" }, { "term": "Drawdown notice", "runtime_type": "Artefact" }, { "term": "Distribution paid", "runtime_type": "Event" }, { "term": "Realised", "runtime_type": "State" }, { "term": "Net IRR", "runtime_type": "Outcome" }, { "term": "Carried interest", "runtime_type": "Outcome" }, { "term": "Capital account statement", "runtime_type": "Artefact" }, { "term": "DPI multiple", "runtime_type": "Learning" } ], "note": "Private fund management is regulated (AIFMD / SEC private-fund rules) with LP reporting obligations." }, { "name": "Custody & Asset Servicing", "operating_domains": [ "Safekeeping and position ledger", "Settlement and trade confirmation", "Corporate actions election", "Proxy voting and entitlements", "Income collection and tax reclaim", "Reconciliation to depositories", "Asset transfer and re-registration" ], "vocabulary": [ { "term": "Holding", "runtime_type": "Object" }, { "term": "Custodian", "runtime_type": "Actor" }, { "term": "Beneficial owner", "runtime_type": "Actor" }, { "term": "Settlement instruction", "runtime_type": "Event" }, { "term": "Settled", "runtime_type": "State" }, { "term": "Elect on corporate action", "runtime_type": "Decision" }, { "term": "Process entitlement", "runtime_type": "Workflow" }, { "term": "Proxy ballot", "runtime_type": "Artefact" }, { "term": "Failed trade", "runtime_type": "State" }, { "term": "Tax reclaim filed", "runtime_type": "Event" }, { "term": "Income collected", "runtime_type": "Outcome" }, { "term": "Safekeeping statement", "runtime_type": "Artefact" }, { "term": "Settlement fail rate", "runtime_type": "Learning" }, { "term": "Depository", "runtime_type": "Actor" } ], "note": "Custody is a regulated safeguarding activity with client-asset (CASS) segregation rules." }, { "name": "Robo-Advice & Digital Wealth", "operating_domains": [ "Automated risk questionnaire", "Algorithmic portfolio assignment", "Auto-rebalancing and drift control", "Tax-loss harvesting", "Fractional and round-up investing", "Goal tracking and projections", "Funding and recurring deposits" ], "vocabulary": [ { "term": "Goal", "runtime_type": "Object" }, { "term": "Investor", "runtime_type": "Actor" }, { "term": "Risk score computed", "runtime_type": "State" }, { "term": "Auto-assign portfolio", "runtime_type": "Decision" }, { "term": "Deposit funded", "runtime_type": "Event" }, { "term": "Run auto-rebalance", "runtime_type": "Workflow" }, { "term": "Drift threshold hit", "runtime_type": "Event" }, { "term": "Harvested loss", "runtime_type": "Outcome" }, { "term": "On track", "runtime_type": "State" }, { "term": "Off track", "runtime_type": "State" }, { "term": "Projection chart", "runtime_type": "Artefact" }, { "term": "Fractional share", "runtime_type": "Object" }, { "term": "Goal-completion likelihood", "runtime_type": "Learning" }, { "term": "Recurring deposit set", "runtime_type": "Event" } ], "note": "Digital advice is regulated investment advice; suitability and disclosure duties still apply." } ] }, { "name": "n-mortOS", "buyer": "Mortgage lenders, brokers and servicers — the Head of Originations or Head of Servicing pays for the loan-origination-and-servicing operating system.", "os_test": "Distinct buyer (mortgage ops), a uniquely long state model (application → underwriting → conditional approval → clear-to-close → funded → serviced → paid-off/default), heavy property/title vocabulary (LTV, escrow, lien, foreclosure) and a large repeatable lender/servicer population — not generic lending.", "sectors": [ { "name": "Mortgage Origination", "operating_domains": [ "Application intake and pre-qualification", "Document collection and income verification", "Credit and affordability assessment", "Property valuation ordering", "Underwriting and conditioning", "Rate lock and disclosure", "Clear-to-close and funding" ], "vocabulary": [ { "term": "Loan application", "runtime_type": "Object" }, { "term": "Borrower", "runtime_type": "Actor" }, { "term": "Loan officer", "runtime_type": "Actor" }, { "term": "Application submitted", "runtime_type": "Event" }, { "term": "Conditionally approved", "runtime_type": "State" }, { "term": "Underwriting decision", "runtime_type": "Decision" }, { "term": "Run underwriting", "runtime_type": "Workflow" }, { "term": "Loan estimate", "runtime_type": "Artefact" }, { "term": "Rate locked", "runtime_type": "Event" }, { "term": "Clear-to-close", "runtime_type": "State" }, { "term": "Loan-to-value", "runtime_type": "Outcome" }, { "term": "Funded", "runtime_type": "State" }, { "term": "Pull-through rate", "runtime_type": "Learning" }, { "term": "Appraisal", "runtime_type": "Artefact" } ], "note": "Mortgage origination is regulated (TILA/RESPA, FCA MCOB); licensed originators and affordability rules apply." }, { "name": "Loan Servicing", "operating_domains": [ "Payment processing and posting", "Escrow analysis and disbursement", "Statement and payoff handling", "Insurance and tax tracking", "Modification and assumption requests", "Investor remittance and reporting", "Customer servicing and inquiries" ], "vocabulary": [ { "term": "Loan", "runtime_type": "Object" }, { "term": "Servicer", "runtime_type": "Actor" }, { "term": "Payment posted", "runtime_type": "Event" }, { "term": "Current", "runtime_type": "State" }, { "term": "Escrow account", "runtime_type": "Object" }, { "term": "Approve modification", "runtime_type": "Decision" }, { "term": "Run escrow analysis", "runtime_type": "Workflow" }, { "term": "Payoff statement", "runtime_type": "Artefact" }, { "term": "Escrow shortage", "runtime_type": "State" }, { "term": "Investor remittance", "runtime_type": "Event" }, { "term": "Principal balance", "runtime_type": "Outcome" }, { "term": "Paid off", "runtime_type": "State" }, { "term": "Prepayment speed", "runtime_type": "Learning" }, { "term": "Mortgagor", "runtime_type": "Actor" } ], "note": "Servicing is regulated (CFPB servicing rules / MCOB); escrow and loss-mitigation handling are prescribed." }, { "name": "Default & Loss Mitigation", "operating_domains": [ "Delinquency tracking and outreach", "Forbearance and repayment plans", "Loan modification underwriting", "Short sale and deed-in-lieu", "Foreclosure referral and timeline", "Bankruptcy handling", "REO and property disposition" ], "vocabulary": [ { "term": "Delinquent loan", "runtime_type": "Object" }, { "term": "Loss-mitigation specialist", "runtime_type": "Actor" }, { "term": "Missed payment", "runtime_type": "Event" }, { "term": "In default", "runtime_type": "State" }, { "term": "Workout decision", "runtime_type": "Decision" }, { "term": "Run loss-mit review", "runtime_type": "Workflow" }, { "term": "Forbearance agreement", "runtime_type": "Artefact" }, { "term": "Foreclosure referred", "runtime_type": "Event" }, { "term": "In foreclosure", "runtime_type": "State" }, { "term": "Reinstated", "runtime_type": "State" }, { "term": "Loss severity", "runtime_type": "Outcome" }, { "term": "REO inventory", "runtime_type": "Object" }, { "term": "Cure rate", "runtime_type": "Learning" }, { "term": "Trustee", "runtime_type": "Actor" } ], "note": "Foreclosure and loss mitigation are regulated; loss-mit options and timelines are mandated by CFPB/FCA." }, { "name": "Mortgage Brokerage", "operating_domains": [ "Client fact-find and sourcing", "Lender product comparison", "Decision-in-principle requests", "Case packaging and submission", "Affordability and protection advice", "Pipeline and offer chasing", "Procuration-fee reconciliation" ], "vocabulary": [ { "term": "Case", "runtime_type": "Object" }, { "term": "Mortgage broker", "runtime_type": "Actor" }, { "term": "Applicant", "runtime_type": "Actor" }, { "term": "Decision in principle", "runtime_type": "Event" }, { "term": "Recommend a product", "runtime_type": "Decision" }, { "term": "Package the case", "runtime_type": "Workflow" }, { "term": "Submitted to lender", "runtime_type": "State" }, { "term": "Suitability letter", "runtime_type": "Artefact" }, { "term": "Offer issued", "runtime_type": "Event" }, { "term": "Sourcing result", "runtime_type": "Object" }, { "term": "Completed", "runtime_type": "State" }, { "term": "Procuration fee earned", "runtime_type": "Outcome" }, { "term": "Conversion rate", "runtime_type": "Learning" }, { "term": "Lender", "runtime_type": "Actor" } ], "note": "Mortgage advice and intermediation are regulated; brokers must be authorised and give suitable advice." }, { "name": "Capital Markets & Securitisation", "operating_domains": [ "Loan pooling and eligibility", "Best-efforts and mandatory commitments", "Pipeline hedging (TBA)", "Pool delivery and certification", "MSR valuation and sale", "Whole-loan trading", "Investor reporting and surveillance" ], "vocabulary": [ { "term": "Loan pool", "runtime_type": "Object" }, { "term": "Capital markets desk", "runtime_type": "Actor" }, { "term": "Investor", "runtime_type": "Actor" }, { "term": "Commitment taken", "runtime_type": "Event" }, { "term": "Hedge placed", "runtime_type": "Event" }, { "term": "Allocate to pool", "runtime_type": "Decision" }, { "term": "Deliver the pool", "runtime_type": "Workflow" }, { "term": "Pool certification", "runtime_type": "Artefact" }, { "term": "Delivered", "runtime_type": "State" }, { "term": "MSR", "runtime_type": "Object" }, { "term": "Gain on sale", "runtime_type": "Outcome" }, { "term": "Hedged", "runtime_type": "State" }, { "term": "Hedge effectiveness", "runtime_type": "Learning" }, { "term": "Trade confirmation", "runtime_type": "Artefact" } ], "note": "Securitisation and MSR sales are regulated under securities and risk-retention rules." } ] }, { "name": "n-tradeOS", "buyer": "Broker-dealers, hedge funds, prop desks and exchanges — the Head of Trading or COO of the desk pays for the order, execution and post-trade operating system.", "os_test": "Distinct buyer (trading desks/venues), real-time state model (order → routed → partially filled → filled → cleared → settled), markets vocabulary (RFQ, slippage, margin call, novation) and many repeatable desks/venues — wholly separate from deposits, advice or lending.", "sectors": [ { "name": "Order & Execution Management", "operating_domains": [ "Order entry and staging", "Smart order routing", "Algo strategy selection", "Fill management and allocation", "Best-execution monitoring", "Slippage and TCA analysis", "Cancel-replace and amends" ], "vocabulary": [ { "term": "Order", "runtime_type": "Object" }, { "term": "Trader", "runtime_type": "Actor" }, { "term": "Order routed", "runtime_type": "Event" }, { "term": "Partially filled", "runtime_type": "State" }, { "term": "Choose algo strategy", "runtime_type": "Decision" }, { "term": "Work the order", "runtime_type": "Workflow" }, { "term": "Fill received", "runtime_type": "Event" }, { "term": "Filled", "runtime_type": "State" }, { "term": "Execution report", "runtime_type": "Artefact" }, { "term": "Slippage", "runtime_type": "Outcome" }, { "term": "Cancelled", "runtime_type": "State" }, { "term": "Venue", "runtime_type": "Actor" }, { "term": "Implementation shortfall", "runtime_type": "Learning" }, { "term": "Allocation", "runtime_type": "Object" } ], "note": "Order handling and best execution are regulated (MiFID II / Reg NMS) for broker-dealers." }, { "name": "Clearing & Settlement", "operating_domains": [ "Trade matching and affirmation", "Novation to clearing house", "Margin calculation and calls", "Settlement instruction and netting", "Fail management and buy-ins", "Collateral substitution", "Position and exposure reporting" ], "vocabulary": [ { "term": "Trade", "runtime_type": "Object" }, { "term": "Clearing member", "runtime_type": "Actor" }, { "term": "Central counterparty", "runtime_type": "Actor" }, { "term": "Trade matched", "runtime_type": "Event" }, { "term": "Novated", "runtime_type": "State" }, { "term": "Meet the margin call", "runtime_type": "Decision" }, { "term": "Run settlement cycle", "runtime_type": "Workflow" }, { "term": "Margin call issued", "runtime_type": "Event" }, { "term": "Settled", "runtime_type": "State" }, { "term": "Settlement fail", "runtime_type": "State" }, { "term": "Variation margin", "runtime_type": "Outcome" }, { "term": "Margin statement", "runtime_type": "Artefact" }, { "term": "Fail rate", "runtime_type": "Learning" }, { "term": "Collateral", "runtime_type": "Object" } ], "note": "Clearing and settlement are regulated (EMIR / Dodd-Frank); CCPs and margining rules are statutory." }, { "name": "Market Making & Liquidity", "operating_domains": [ "Quote generation and spread setting", "Inventory and skew management", "Hedging and delta neutrality", "RFQ response and auto-quoting", "Adverse-selection monitoring", "Position limit control", "P&L attribution by book" ], "vocabulary": [ { "term": "Quote", "runtime_type": "Object" }, { "term": "Market maker", "runtime_type": "Actor" }, { "term": "Counterparty", "runtime_type": "Actor" }, { "term": "RFQ received", "runtime_type": "Event" }, { "term": "Quoted", "runtime_type": "State" }, { "term": "Set the spread", "runtime_type": "Decision" }, { "term": "Auto-quote stream", "runtime_type": "Workflow" }, { "term": "Inventory skewed", "runtime_type": "State" }, { "term": "Hedge executed", "runtime_type": "Event" }, { "term": "Realised spread", "runtime_type": "Outcome" }, { "term": "Position", "runtime_type": "Object" }, { "term": "Tear sheet", "runtime_type": "Artefact" }, { "term": "Fill ratio", "runtime_type": "Learning" }, { "term": "Flat", "runtime_type": "State" } ], "note": "Market making is a regulated activity with quoting obligations and position-limit oversight." }, { "name": "Derivatives & Structured Products", "operating_domains": [ "Trade structuring and pricing", "Confirmation and ISDA documentation", "Lifecycle events (resets, fixings)", "Collateral and CSA management", "Valuation and XVA", "Exercise and expiry handling", "Regulatory trade reporting" ], "vocabulary": [ { "term": "Contract", "runtime_type": "Object" }, { "term": "Structurer", "runtime_type": "Actor" }, { "term": "Counterparty", "runtime_type": "Actor" }, { "term": "Trade booked", "runtime_type": "Event" }, { "term": "Live", "runtime_type": "State" }, { "term": "Exercise decision", "runtime_type": "Decision" }, { "term": "Process lifecycle event", "runtime_type": "Workflow" }, { "term": "Confirmation", "runtime_type": "Artefact" }, { "term": "Fixing applied", "runtime_type": "Event" }, { "term": "Expired", "runtime_type": "State" }, { "term": "Mark-to-market", "runtime_type": "Outcome" }, { "term": "CSA collateral", "runtime_type": "Object" }, { "term": "XVA charge", "runtime_type": "Learning" }, { "term": "Termsheet", "runtime_type": "Artefact" } ], "note": "OTC derivatives are regulated (EMIR/Dodd-Frank); trade reporting and margining are mandatory." }, { "name": "Trade Surveillance & Risk", "operating_domains": [ "Pre-trade limit checks", "Real-time position and VaR monitoring", "Market-abuse alerting", "Best-execution surveillance", "Communications surveillance", "Stress testing and scenario runs", "Breach escalation and case management" ], "vocabulary": [ { "term": "Alert", "runtime_type": "Object" }, { "term": "Surveillance analyst", "runtime_type": "Actor" }, { "term": "Trader", "runtime_type": "Actor" }, { "term": "Limit breach", "runtime_type": "Event" }, { "term": "Under review", "runtime_type": "State" }, { "term": "Escalate the alert", "runtime_type": "Decision" }, { "term": "Run surveillance sweep", "runtime_type": "Workflow" }, { "term": "STOR report", "runtime_type": "Artefact" }, { "term": "Cleared", "runtime_type": "State" }, { "term": "Value-at-risk", "runtime_type": "Outcome" }, { "term": "Spoofing flagged", "runtime_type": "Event" }, { "term": "Stress scenario", "runtime_type": "Object" }, { "term": "Alert precision", "runtime_type": "Learning" }, { "term": "Risk limit", "runtime_type": "Object" } ], "note": "Market-abuse surveillance is a statutory obligation (MAR / SEC); STOR filing is mandatory." } ] }, { "name": "n-paymentsOS", "buyer": "Payment processors, PSPs, acquirers and fintech wallets — the Head of Payments or COO pays for the money-movement and settlement operating system.", "os_test": "Distinct buyer (payment operators), unique state model (initiated → authorised → captured → cleared → settled → reconciled, with reversal paths), money-rails vocabulary (acquirer, scheme fee, chargeback, ledger entry) and a vast repeatable processor/PSP population — separate from cards-as-deposit-product and from trading.", "sectors": [ { "name": "Card Acquiring & Processing", "operating_domains": [ "Merchant onboarding and underwriting", "Authorisation and capture", "Clearing and scheme submission", "Settlement and funding to merchant", "Chargeback and representment", "Interchange and scheme-fee accounting", "Terminal and gateway management" ], "vocabulary": [ { "term": "Transaction", "runtime_type": "Object" }, { "term": "Merchant", "runtime_type": "Actor" }, { "term": "Acquirer", "runtime_type": "Actor" }, { "term": "Authorisation", "runtime_type": "Event" }, { "term": "Captured", "runtime_type": "State" }, { "term": "Approve merchant", "runtime_type": "Decision" }, { "term": "Run settlement batch", "runtime_type": "Workflow" }, { "term": "Chargeback received", "runtime_type": "Event" }, { "term": "Settled to merchant", "runtime_type": "State" }, { "term": "Settlement report", "runtime_type": "Artefact" }, { "term": "Net settlement amount", "runtime_type": "Outcome" }, { "term": "Reversed", "runtime_type": "State" }, { "term": "Authorisation rate", "runtime_type": "Learning" }, { "term": "Card scheme", "runtime_type": "Actor" } ], "note": "Acquiring is regulated under PSD2/card-scheme rules and PCI-DSS; merchant underwriting AML applies." }, { "name": "Account-to-Account & Bank Transfers", "operating_domains": [ "Payment initiation and validation", "Rail selection (ACH/SEPA/Faster Payments)", "Sanctions and limit screening", "Submission and acknowledgement", "Return and recall handling", "Reconciliation against bank statements", "Mandate and direct-debit management" ], "vocabulary": [ { "term": "Payment", "runtime_type": "Object" }, { "term": "Payer", "runtime_type": "Actor" }, { "term": "Payee", "runtime_type": "Actor" }, { "term": "Payment initiated", "runtime_type": "Event" }, { "term": "Pending submission", "runtime_type": "State" }, { "term": "Select the rail", "runtime_type": "Decision" }, { "term": "Submit to rail", "runtime_type": "Workflow" }, { "term": "Payment returned", "runtime_type": "Event" }, { "term": "Settled", "runtime_type": "State" }, { "term": "Remittance advice", "runtime_type": "Artefact" }, { "term": "Funds delivered", "runtime_type": "Outcome" }, { "term": "Recalled", "runtime_type": "State" }, { "term": "Straight-through rate", "runtime_type": "Learning" }, { "term": "Direct-debit mandate", "runtime_type": "Object" } ], "note": "Payment initiation is regulated (PSD2, NACHA, Pay.UK); sanctions screening is mandatory." }, { "name": "Cross-Border & FX Payments", "operating_domains": [ "Beneficiary and corridor setup", "FX rate quoting and locking", "Correspondent routing", "Compliance and travel-rule screening", "Funding and pre-positioning", "Tracking and SWIFT GPI status", "Reconciliation and nostro management" ], "vocabulary": [ { "term": "Cross-border payment", "runtime_type": "Object" }, { "term": "Sender", "runtime_type": "Actor" }, { "term": "Beneficiary", "runtime_type": "Actor" }, { "term": "Rate locked", "runtime_type": "Event" }, { "term": "In transit", "runtime_type": "State" }, { "term": "Choose routing path", "runtime_type": "Decision" }, { "term": "Route via correspondent", "runtime_type": "Workflow" }, { "term": "Payment credited", "runtime_type": "Event" }, { "term": "Delivered", "runtime_type": "State" }, { "term": "MT103", "runtime_type": "Artefact" }, { "term": "FX margin earned", "runtime_type": "Outcome" }, { "term": "Returned for repair", "runtime_type": "State" }, { "term": "Corridor delivery time", "runtime_type": "Learning" }, { "term": "Nostro account", "runtime_type": "Object" } ], "note": "Cross-border payments are regulated; travel-rule, sanctions and money-transmission licences apply." }, { "name": "Wallets & Stored Value", "operating_domains": [ "Wallet creation and KYC tiering", "Top-up and load handling", "Peer-to-peer transfers", "Spend and merchant payment", "Balance and ledger management", "Withdrawal and cash-out", "Dormancy and balance sweep" ], "vocabulary": [ { "term": "Wallet", "runtime_type": "Object" }, { "term": "Wallet holder", "runtime_type": "Actor" }, { "term": "Top-up received", "runtime_type": "Event" }, { "term": "Active", "runtime_type": "State" }, { "term": "Approve cash-out", "runtime_type": "Decision" }, { "term": "Process P2P transfer", "runtime_type": "Workflow" }, { "term": "Transfer sent", "runtime_type": "Event" }, { "term": "Available balance", "runtime_type": "State" }, { "term": "Ledger entry", "runtime_type": "Artefact" }, { "term": "Frozen", "runtime_type": "State" }, { "term": "Float held", "runtime_type": "Outcome" }, { "term": "Withdrawal completed", "runtime_type": "Event" }, { "term": "Active-wallet rate", "runtime_type": "Learning" }, { "term": "Recipient", "runtime_type": "Actor" } ], "note": "Stored value / e-money is regulated; an e-money licence and safeguarding of funds are required." }, { "name": "Reconciliation & Settlement Ops", "operating_domains": [ "Incoming-file ingestion and parsing", "Matching across ledgers and rails", "Exception and break investigation", "Fee and interchange verification", "Funding and payout scheduling", "Nostro/vostro reconciliation", "Settlement-cycle close and reporting" ], "vocabulary": [ { "term": "Settlement file", "runtime_type": "Object" }, { "term": "Operations analyst", "runtime_type": "Actor" }, { "term": "Partner bank", "runtime_type": "Actor" }, { "term": "File ingested", "runtime_type": "Event" }, { "term": "Matched", "runtime_type": "State" }, { "term": "Resolve the break", "runtime_type": "Decision" }, { "term": "Run reconciliation", "runtime_type": "Workflow" }, { "term": "Break raised", "runtime_type": "Event" }, { "term": "Unmatched", "runtime_type": "State" }, { "term": "Reconciliation report", "runtime_type": "Artefact" }, { "term": "Match rate achieved", "runtime_type": "Outcome" }, { "term": "Funded", "runtime_type": "State" }, { "term": "Break ageing", "runtime_type": "Learning" }, { "term": "Ledger", "runtime_type": "Object" } ], "note": "Settlement and safeguarding reconciliation are regulated under PSD2/e-money client-money rules." }, { "name": "Payments Fraud & Risk", "operating_domains": [ "Real-time transaction scoring", "Rules and velocity checks", "Step-up authentication (3DS/SCA)", "Manual review queue", "Chargeback-fraud disputing", "Device and behavioural signals", "Model monitoring and feedback" ], "vocabulary": [ { "term": "Transaction risk case", "runtime_type": "Object" }, { "term": "Fraud analyst", "runtime_type": "Actor" }, { "term": "Cardholder", "runtime_type": "Actor" }, { "term": "Risk score computed", "runtime_type": "Event" }, { "term": "Flagged for review", "runtime_type": "State" }, { "term": "Approve, decline or step-up", "runtime_type": "Decision" }, { "term": "Run fraud screening", "runtime_type": "Workflow" }, { "term": "Challenge issued", "runtime_type": "Event" }, { "term": "Confirmed fraud", "runtime_type": "State" }, { "term": "Case file", "runtime_type": "Artefact" }, { "term": "Fraud loss avoided", "runtime_type": "Outcome" }, { "term": "Cleared as genuine", "runtime_type": "State" }, { "term": "Fraud-detection rate", "runtime_type": "Learning" }, { "term": "Device fingerprint", "runtime_type": "Object" } ], "note": "Strong Customer Authentication (SCA/3DS) and fraud reporting are regulated under PSD2." } ] }, { "name": "n-lendingOS", "buyer": "Consumer/SME lenders, BNPL providers and credit unions — the Head of Credit or Chief Lending Officer pays for the non-mortgage credit decision-and-collections operating system.", "os_test": "Distinct buyer (credit lenders), its own state model (application → decisioned → drawn → performing → arrears → charged-off/recovered), unsecured-credit vocabulary (decision engine, affordability, DPD bucket, write-off) and many repeatable lenders — distinct from mortgage (secured/property/escrow) and from card-as-deposit-product.", "sectors": [ { "name": "Consumer Lending", "operating_domains": [ "Application and identity verification", "Credit-bureau pull and scoring", "Affordability and income assessment", "Decisioning and pricing for risk", "Offer and acceptance", "Disbursement and account setup", "Early-arrears monitoring" ], "vocabulary": [ { "term": "Loan application", "runtime_type": "Object" }, { "term": "Applicant", "runtime_type": "Actor" }, { "term": "Underwriter", "runtime_type": "Actor" }, { "term": "Application submitted", "runtime_type": "Event" }, { "term": "Approved", "runtime_type": "State" }, { "term": "Credit decision", "runtime_type": "Decision" }, { "term": "Run decision engine", "runtime_type": "Workflow" }, { "term": "Credit agreement", "runtime_type": "Artefact" }, { "term": "Funds disbursed", "runtime_type": "Event" }, { "term": "Performing", "runtime_type": "State" }, { "term": "Risk-based price", "runtime_type": "Outcome" }, { "term": "Declined", "runtime_type": "State" }, { "term": "Approval rate", "runtime_type": "Learning" }, { "term": "Bureau report", "runtime_type": "Artefact" } ], "note": "Consumer credit is regulated (CONC / Reg Z); affordability checks and licensing are mandatory." }, { "name": "SME & Business Lending", "operating_domains": [ "Business application and entity checks", "Financials and bank-statement analysis", "Cash-flow and affordability modelling", "Guarantor and security assessment", "Credit committee approval", "Facility drawdown and covenants", "Annual review and renewal" ], "vocabulary": [ { "term": "Facility", "runtime_type": "Object" }, { "term": "Business borrower", "runtime_type": "Actor" }, { "term": "Credit analyst", "runtime_type": "Actor" }, { "term": "Application received", "runtime_type": "Event" }, { "term": "Sanctioned", "runtime_type": "State" }, { "term": "Credit committee approval", "runtime_type": "Decision" }, { "term": "Run credit assessment", "runtime_type": "Workflow" }, { "term": "Facility letter", "runtime_type": "Artefact" }, { "term": "Drawdown", "runtime_type": "Event" }, { "term": "Covenant breach", "runtime_type": "State" }, { "term": "Exposure at default", "runtime_type": "Outcome" }, { "term": "Personal guarantee", "runtime_type": "Object" }, { "term": "Default rate by cohort", "runtime_type": "Learning" }, { "term": "Guarantor", "runtime_type": "Actor" } ], "note": "Business lending may be regulated depending on size; security and guarantee taking carry legal duties." }, { "name": "Buy-Now-Pay-Later & POS Finance", "operating_domains": [ "Checkout eligibility and soft-check", "Instant split/instalment decisioning", "Merchant settlement and discount", "Repayment scheduling and reminders", "Late-fee and missed-payment handling", "Refund and return reconciliation", "Limit and re-use management" ], "vocabulary": [ { "term": "Order", "runtime_type": "Object" }, { "term": "Shopper", "runtime_type": "Actor" }, { "term": "Merchant", "runtime_type": "Actor" }, { "term": "Checkout requested", "runtime_type": "Event" }, { "term": "Approved at checkout", "runtime_type": "State" }, { "term": "Instant credit decision", "runtime_type": "Decision" }, { "term": "Schedule instalments", "runtime_type": "Workflow" }, { "term": "Instalment due", "runtime_type": "Event" }, { "term": "Repayment plan", "runtime_type": "Artefact" }, { "term": "Paid in full", "runtime_type": "State" }, { "term": "Missed instalment", "runtime_type": "State" }, { "term": "Merchant discount earned", "runtime_type": "Outcome" }, { "term": "Repeat-use rate", "runtime_type": "Learning" }, { "term": "Available limit", "runtime_type": "Object" } ], "note": "BNPL is increasingly regulated consumer credit; affordability and disclosure rules are expanding (FCA/CFPB)." }, { "name": "Collections & Recoveries", "operating_domains": [ "Arrears segmentation and strategy", "Contact and treatment paths", "Promise-to-pay and payment plans", "Forbearance and vulnerable-customer handling", "Charge-off and provisioning", "Debt sale and agency placement", "Litigation and recovery tracking" ], "vocabulary": [ { "term": "Arrears case", "runtime_type": "Object" }, { "term": "Collections agent", "runtime_type": "Actor" }, { "term": "Customer in arrears", "runtime_type": "Actor" }, { "term": "Payment missed", "runtime_type": "Event" }, { "term": "In arrears", "runtime_type": "State" }, { "term": "Choose treatment path", "runtime_type": "Decision" }, { "term": "Run collections strategy", "runtime_type": "Workflow" }, { "term": "Promise to pay", "runtime_type": "Artefact" }, { "term": "Charged off", "runtime_type": "State" }, { "term": "Cured", "runtime_type": "State" }, { "term": "Amount recovered", "runtime_type": "Outcome" }, { "term": "Debt sold", "runtime_type": "Event" }, { "term": "Roll-rate", "runtime_type": "Learning" }, { "term": "DPD bucket", "runtime_type": "Object" } ], "note": "Debt collection is regulated (FDCPA / FCA CONC); vulnerable-customer and fair-treatment rules apply." }, { "name": "Credit Risk & Portfolio Management", "operating_domains": [ "Scorecard development and monitoring", "Limit and exposure setting", "Provisioning and IFRS 9/CECL staging", "Vintage and cohort analysis", "Stress testing and scenarios", "Policy rule management", "Early-warning indicator tracking" ], "vocabulary": [ { "term": "Portfolio", "runtime_type": "Object" }, { "term": "Credit risk manager", "runtime_type": "Actor" }, { "term": "Borrower cohort", "runtime_type": "Actor" }, { "term": "Scorecard deployed", "runtime_type": "Event" }, { "term": "Stage 2 watch", "runtime_type": "State" }, { "term": "Set credit policy", "runtime_type": "Decision" }, { "term": "Run provisioning model", "runtime_type": "Workflow" }, { "term": "Loss-forecast report", "runtime_type": "Artefact" }, { "term": "Limit breach", "runtime_type": "Event" }, { "term": "Within appetite", "runtime_type": "State" }, { "term": "Expected credit loss", "runtime_type": "Outcome" }, { "term": "Provision raised", "runtime_type": "Event" }, { "term": "Gini / KS score", "runtime_type": "Learning" }, { "term": "Scorecard", "runtime_type": "Object" } ], "note": "Provisioning and capital are regulated (IFRS 9 / CECL, Basel); model governance rules apply." } ] } ] }, { "name": "Property & Built Environment", "os": [ { "name": "n-propOS", "buyer": "Estate agency / lettings principals and property investment firms who pay per branch or per managed unit to run sales, lettings and asset management.", "os_test": "Owns the deal-and-tenancy lifecycle (instruction → offer → exchange/let → managed unit) with its own pipeline state model, agency-specific vocabulary (vendor, applicant, asking price, AST), its own buyer (agency principal) and budget — distinct from conveyancing's legal file or construction's project.", "sectors": [ { "name": "Residential Sales Agency", "operating_domains": [ "Instruction and listing book", "Applicant register and viewing diary", "Offer negotiation and chain progression", "Vendor reporting and feedback", "Portal and window-card marketing", "Valuation and market appraisal pipeline", "Branch performance and fee pipeline" ], "vocabulary": [ { "term": "Vendor", "runtime_type": "Actor" }, { "term": "Applicant", "runtime_type": "Actor" }, { "term": "Instruction", "runtime_type": "Object" }, { "term": "Property listing", "runtime_type": "Object" }, { "term": "Asking price", "runtime_type": "State" }, { "term": "Viewing booked", "runtime_type": "Event" }, { "term": "Offer received", "runtime_type": "Event" }, { "term": "Accept or reject offer", "runtime_type": "Decision" }, { "term": "Under offer", "runtime_type": "State" }, { "term": "Chain progression", "runtime_type": "Workflow" }, { "term": "Market appraisal report", "runtime_type": "Artefact" }, { "term": "Sole agency agreement", "runtime_type": "Artefact" }, { "term": "Sale agreed (sold STC)", "runtime_type": "Outcome" }, { "term": "Days on market", "runtime_type": "Learning" }, { "term": "Listing-to-instruction conversion", "runtime_type": "Learning" } ], "note": "Property descriptions and fees are regulated under the Consumer Protection from Unfair Trading Regs and require a registered redress scheme." }, { "name": "Residential Lettings & Tenancy", "operating_domains": [ "Rental listing and applicant matching", "Tenant referencing and right-to-rent checks", "Tenancy agreement and move-in pack", "Rent collection and arrears ledger", "Deposit registration and protection", "Inventory and check-in/check-out", "Renewals and notice management" ], "vocabulary": [ { "term": "Landlord", "runtime_type": "Actor" }, { "term": "Prospective tenant", "runtime_type": "Actor" }, { "term": "Rental property", "runtime_type": "Object" }, { "term": "Tenancy agreement (AST)", "runtime_type": "Artefact" }, { "term": "Holding deposit taken", "runtime_type": "Event" }, { "term": "Referencing in progress", "runtime_type": "State" }, { "term": "Right-to-rent check", "runtime_type": "Decision" }, { "term": "Deposit protection", "runtime_type": "Workflow" }, { "term": "Move-in completed", "runtime_type": "Event" }, { "term": "Let agreed", "runtime_type": "State" }, { "term": "Rent arrears", "runtime_type": "State" }, { "term": "Section 21 / Section 8 notice", "runtime_type": "Artefact" }, { "term": "Inventory report", "runtime_type": "Artefact" }, { "term": "Tenancy completed", "runtime_type": "Outcome" }, { "term": "Void period", "runtime_type": "Learning" }, { "term": "Rent collection rate", "runtime_type": "Learning" } ], "note": "Tenant deposits must be protected in a government-approved scheme within 30 days; right-to-rent and tenant-fee bans are statutory." }, { "name": "Block & Leasehold Property Management", "operating_domains": [ "Service-charge budgeting and demands", "Communal repairs and planned maintenance", "Section 20 major-works consultation", "Ground rent and lease compliance", "Resident and RTM company liaison", "Building safety and fire-risk register", "Reserve fund and accounts" ], "vocabulary": [ { "term": "Leaseholder", "runtime_type": "Actor" }, { "term": "Managing agent", "runtime_type": "Actor" }, { "term": "Managed block", "runtime_type": "Object" }, { "term": "Service-charge budget", "runtime_type": "Artefact" }, { "term": "Service-charge demand issued", "runtime_type": "Event" }, { "term": "Arrears balance", "runtime_type": "State" }, { "term": "Section 20 consultation", "runtime_type": "Workflow" }, { "term": "Approve major works contractor", "runtime_type": "Decision" }, { "term": "Planned maintenance schedule", "runtime_type": "Artefact" }, { "term": "Fire-risk assessment", "runtime_type": "Artefact" }, { "term": "Lease breach", "runtime_type": "State" }, { "term": "Reserve fund top-up", "runtime_type": "Event" }, { "term": "Year-end service-charge accounts", "runtime_type": "Outcome" }, { "term": "Reserve-fund adequacy", "runtime_type": "Learning" }, { "term": "Arrears recovery rate", "runtime_type": "Learning" } ], "note": "Service charges and Section 20 consultations are governed by the Landlord and Tenant Act 1985; building-safety duties under the Building Safety Act 2022." }, { "name": "Commercial Property Agency", "operating_domains": [ "Office/retail/industrial space marketing", "Tenant requirement and acquisition briefs", "Heads of terms negotiation", "Rent reviews and lease events", "Investment sale and yield analysis", "Occupier fit-out and dilapidations", "Agency fee and disposal pipeline" ], "vocabulary": [ { "term": "Occupier (tenant)", "runtime_type": "Actor" }, { "term": "Landlord / investor", "runtime_type": "Actor" }, { "term": "Commercial unit", "runtime_type": "Object" }, { "term": "Requirement brief", "runtime_type": "Artefact" }, { "term": "Space marketed", "runtime_type": "State" }, { "term": "Inspection arranged", "runtime_type": "Event" }, { "term": "Heads of terms agreed", "runtime_type": "Event" }, { "term": "Recommend lease terms", "runtime_type": "Decision" }, { "term": "Rent review", "runtime_type": "Workflow" }, { "term": "Heads of terms", "runtime_type": "Artefact" }, { "term": "Under offer", "runtime_type": "State" }, { "term": "Deal completed (let/sold)", "runtime_type": "Outcome" }, { "term": "Net initial yield", "runtime_type": "Learning" }, { "term": "Void and incentive cost", "runtime_type": "Learning" } ] }, { "name": "Property Asset & Portfolio Management", "operating_domains": [ "Portfolio holdings and unit register", "Acquisition and disposal appraisal", "Net operating income and yield tracking", "Capital expenditure and refurbishment planning", "Lease event and rent-roll calendar", "Valuation and revaluation cycle", "Investor and lender reporting" ], "vocabulary": [ { "term": "Asset manager", "runtime_type": "Actor" }, { "term": "Investor", "runtime_type": "Actor" }, { "term": "Held asset", "runtime_type": "Object" }, { "term": "Rent roll", "runtime_type": "Object" }, { "term": "Acquisition approved", "runtime_type": "Event" }, { "term": "Under management", "runtime_type": "State" }, { "term": "Hold or sell decision", "runtime_type": "Decision" }, { "term": "Business plan", "runtime_type": "Artefact" }, { "term": "Capex programme", "runtime_type": "Workflow" }, { "term": "Revaluation", "runtime_type": "Event" }, { "term": "Lease event calendar", "runtime_type": "Object" }, { "term": "Investor report", "runtime_type": "Artefact" }, { "term": "Disposal completed", "runtime_type": "Outcome" }, { "term": "Total return / IRR", "runtime_type": "Learning" }, { "term": "Occupancy rate", "runtime_type": "Learning" } ] }, { "name": "Mortgage & Property Finance Broking", "operating_domains": [ "Client fact-find and affordability", "Lender product sourcing and comparison", "Decision-in-principle and application", "Case packaging and underwriting liaison", "Protection and insurance attachment", "Offer-to-completion pipeline", "Commission and compliance file" ], "vocabulary": [ { "term": "Borrower client", "runtime_type": "Actor" }, { "term": "Mortgage adviser", "runtime_type": "Actor" }, { "term": "Mortgage case", "runtime_type": "Object" }, { "term": "Fact-find", "runtime_type": "Artefact" }, { "term": "Decision in principle issued", "runtime_type": "Event" }, { "term": "Recommend product", "runtime_type": "Decision" }, { "term": "Application submitted", "runtime_type": "Event" }, { "term": "In underwriting", "runtime_type": "State" }, { "term": "Case packaging", "runtime_type": "Workflow" }, { "term": "Suitability report", "runtime_type": "Artefact" }, { "term": "Mortgage offer received", "runtime_type": "Event" }, { "term": "Completed / drawn down", "runtime_type": "Outcome" }, { "term": "Offer-to-completion time", "runtime_type": "Learning" }, { "term": "Application-to-offer conversion", "runtime_type": "Learning" } ], "note": "Mortgage advice is FCA-regulated; advisers must hold CeMAP-equivalent qualification and produce suitability documentation." } ] }, { "name": "n-conveyOS", "buyer": "Conveyancing solicitors, licensed conveyancers and property-law firms who pay per matter or per fee-earner seat to run the legal transfer of property.", "os_test": "Runs the legal matter file (searches, enquiries, contract, completion, registration) under SRA/CLC regulation with strictly ordered legal milestones, client-account ledgers and a vocabulary (requisitions, completion statement, TR1) no agency or construction system carries — its own buyer (firm partner) and compliance budget.", "sectors": [ { "name": "Residential Conveyancing", "operating_domains": [ "Matter opening and client onboarding", "Property searches ordering and review", "Contract pack and enquiries", "Mortgage offer and lender requirements", "Exchange and completion scheduling", "Land Registry submission", "Client-account ledger and completion funds" ], "vocabulary": [ { "term": "Buyer client", "runtime_type": "Actor" }, { "term": "Conveyancer", "runtime_type": "Actor" }, { "term": "Matter file", "runtime_type": "Object" }, { "term": "Local authority search", "runtime_type": "Artefact" }, { "term": "Enquiries raised", "runtime_type": "Event" }, { "term": "Awaiting replies to enquiries", "runtime_type": "State" }, { "term": "Report on title", "runtime_type": "Artefact" }, { "term": "Ready to exchange decision", "runtime_type": "Decision" }, { "term": "Exchange of contracts", "runtime_type": "Event" }, { "term": "Completion", "runtime_type": "Workflow" }, { "term": "Completion statement", "runtime_type": "Artefact" }, { "term": "Registered at Land Registry", "runtime_type": "Outcome" }, { "term": "Matter completed", "runtime_type": "Outcome" }, { "term": "Days to exchange", "runtime_type": "Learning" }, { "term": "Fall-through rate", "runtime_type": "Learning" } ], "note": "Regulated by the SRA or CLC; client money held in a regulated client account; AML and source-of-funds checks mandatory." }, { "name": "Commercial Conveyancing & Real Estate Law", "operating_domains": [ "Due diligence and title investigation", "Lease drafting and negotiation", "Certificate of title for lenders", "Heads of terms to completion", "SDLT and corporate structuring", "Property finance and security", "Post-completion registration" ], "vocabulary": [ { "term": "Corporate client", "runtime_type": "Actor" }, { "term": "Real estate solicitor", "runtime_type": "Actor" }, { "term": "Transaction file", "runtime_type": "Object" }, { "term": "Title investigation", "runtime_type": "Workflow" }, { "term": "Due diligence report", "runtime_type": "Artefact" }, { "term": "Enquiries outstanding", "runtime_type": "State" }, { "term": "Lease engrossment", "runtime_type": "Artefact" }, { "term": "Approve certificate of title", "runtime_type": "Decision" }, { "term": "Completion of acquisition", "runtime_type": "Event" }, { "term": "Security registered", "runtime_type": "State" }, { "term": "Charge created (debenture)", "runtime_type": "Artefact" }, { "term": "Deal completed", "runtime_type": "Outcome" }, { "term": "Diligence cycle time", "runtime_type": "Learning" }, { "term": "Enquiry turnaround", "runtime_type": "Learning" } ], "note": "SRA-regulated legal practice; SDLT/LTT returns are statutory tax filings." }, { "name": "Remortgage & Transfer of Equity", "operating_domains": [ "New-lender requirements and redemption", "Existing charge redemption statement", "Transfer of equity drafting", "ID/AML and source-of-funds checks", "Completion and new charge registration", "Lender CHAPS funds reconciliation" ], "vocabulary": [ { "term": "Remortgaging owner", "runtime_type": "Actor" }, { "term": "Outgoing lender", "runtime_type": "Actor" }, { "term": "Remortgage matter", "runtime_type": "Object" }, { "term": "Redemption statement requested", "runtime_type": "Event" }, { "term": "Awaiting mortgage offer", "runtime_type": "State" }, { "term": "Transfer of equity deed (TR1)", "runtime_type": "Artefact" }, { "term": "Approve completion date", "runtime_type": "Decision" }, { "term": "Completion", "runtime_type": "Workflow" }, { "term": "Funds released", "runtime_type": "Event" }, { "term": "New charge registered", "runtime_type": "State" }, { "term": "Matter completed", "runtime_type": "Outcome" }, { "term": "SDLT return", "runtime_type": "Artefact" }, { "term": "Completion accuracy", "runtime_type": "Learning" }, { "term": "Remortgage turnaround", "runtime_type": "Learning" } ], "note": "Lender panel membership and CQS accreditation typically required; client-account and AML rules apply." }, { "name": "New-Build & Plot Conveyancing", "operating_domains": [ "Developer contract pack and plot allocation", "Reservation and exchange deadlines", "Plan and lease/transfer review", "Help-to-Buy and incentive handling", "Build-stage and snagging linkage", "Notice to complete on practical completion" ], "vocabulary": [ { "term": "Plot buyer", "runtime_type": "Actor" }, { "term": "Developer's solicitor", "runtime_type": "Actor" }, { "term": "Plot matter", "runtime_type": "Object" }, { "term": "Reservation agreement", "runtime_type": "Artefact" }, { "term": "Exchange deadline (28 days)", "runtime_type": "State" }, { "term": "Exchange on plot", "runtime_type": "Event" }, { "term": "Notice to complete served", "runtime_type": "Event" }, { "term": "Confirm build warranty present", "runtime_type": "Decision" }, { "term": "Plot transfer (lease/TP1)", "runtime_type": "Artefact" }, { "term": "Completion on legal completion", "runtime_type": "Workflow" }, { "term": "Awaiting practical completion", "runtime_type": "State" }, { "term": "Plot completed and registered", "runtime_type": "Outcome" }, { "term": "Exchange-deadline hit rate", "runtime_type": "Learning" }, { "term": "Reservation-to-exchange time", "runtime_type": "Learning" } ], "note": "Structural warranty (NHBC/equivalent) and Consumer Code for Home Builders apply; SRA-regulated." }, { "name": "Property Disputes & Land Registration", "operating_domains": [ "Boundary and easement disputes", "Adverse possession applications", "Title rectification and first registration", "Restrictive covenant issues", "Lease extension and enfranchisement", "Tribunal and court filings" ], "vocabulary": [ { "term": "Disputing party", "runtime_type": "Actor" }, { "term": "Property litigator", "runtime_type": "Actor" }, { "term": "Dispute matter", "runtime_type": "Object" }, { "term": "Official copy of register", "runtime_type": "Artefact" }, { "term": "Application lodged", "runtime_type": "Event" }, { "term": "Awaiting Land Registry decision", "runtime_type": "State" }, { "term": "Pursue or settle decision", "runtime_type": "Decision" }, { "term": "Tribunal referral", "runtime_type": "Workflow" }, { "term": "Statement of case", "runtime_type": "Artefact" }, { "term": "Title amended / restriction entered", "runtime_type": "Event" }, { "term": "Dispute resolved", "runtime_type": "Outcome" }, { "term": "Lease extension granted", "runtime_type": "Outcome" }, { "term": "Time to resolution", "runtime_type": "Learning" }, { "term": "Settlement vs trial rate", "runtime_type": "Learning" } ], "note": "Litigation conducted under SRA regulation and First-tier Tribunal (Property Chamber) rules." } ] }, { "name": "n-constructionOS", "buyer": "Main contractors, specialist trades and developers who pay per project or per active site to run the build from tender to handover.", "os_test": "Runs the construction project lifecycle (tender → programme → site → snagging → handover) with a programme/critical-path state model, on-site and CDM-specific vocabulary (RFI, variation, retention, practical completion) and its own buyer (contracts director) and budget — none of which fit a legal matter or a managed tenancy.", "sectors": [ { "name": "Main Contracting & Site Delivery", "operating_domains": [ "Programme and critical-path management", "Subcontractor packages and procurement", "Site daily diary and labour allocation", "RFIs and technical queries", "Variations and instructions", "Valuations, retention and payment applications", "Snagging and practical completion" ], "vocabulary": [ { "term": "Site manager", "runtime_type": "Actor" }, { "term": "Subcontractor", "runtime_type": "Actor" }, { "term": "Construction project", "runtime_type": "Object" }, { "term": "Programme (Gantt)", "runtime_type": "Artefact" }, { "term": "RFI raised", "runtime_type": "Event" }, { "term": "On programme / behind", "runtime_type": "State" }, { "term": "Approve variation", "runtime_type": "Decision" }, { "term": "Variation order", "runtime_type": "Artefact" }, { "term": "Valuation submitted", "runtime_type": "Event" }, { "term": "Snagging", "runtime_type": "Workflow" }, { "term": "Retention held", "runtime_type": "State" }, { "term": "Practical completion certified", "runtime_type": "Outcome" }, { "term": "Handover completed", "runtime_type": "Outcome" }, { "term": "Programme slippage", "runtime_type": "Learning" }, { "term": "Cost-to-complete variance", "runtime_type": "Learning" } ], "note": "CDM 2015 health-and-safety duties and the Construction Act payment regime (notices, pay-less) apply." }, { "name": "Quantity Surveying & Cost Management", "operating_domains": [ "Bill of quantities and take-off", "Cost plan and budget tracking", "Subcontractor valuations and certificates", "Variation pricing and change control", "Cash flow and cost reporting", "Final account negotiation", "Retention release schedule" ], "vocabulary": [ { "term": "Quantity surveyor", "runtime_type": "Actor" }, { "term": "Client QS", "runtime_type": "Actor" }, { "term": "Bill of quantities", "runtime_type": "Object" }, { "term": "Cost plan", "runtime_type": "Artefact" }, { "term": "Take-off measured", "runtime_type": "Event" }, { "term": "Budget on track / overspent", "runtime_type": "State" }, { "term": "Certify valuation", "runtime_type": "Decision" }, { "term": "Interim certificate", "runtime_type": "Artefact" }, { "term": "Variation priced", "runtime_type": "Event" }, { "term": "Final account negotiation", "runtime_type": "Workflow" }, { "term": "Retention release", "runtime_type": "State" }, { "term": "Final account agreed", "runtime_type": "Outcome" }, { "term": "Cost variance vs budget", "runtime_type": "Learning" }, { "term": "Margin erosion", "runtime_type": "Learning" } ], "note": "RICS-regulated practice where the QS is a chartered surveyor; valuation certificates carry contractual weight." }, { "name": "Architecture & Design Coordination", "operating_domains": [ "Design stages (RIBA work stages)", "Drawing register and revisions", "Model coordination and clash detection", "Planning and building-regs submissions", "Specification and schedules", "Design RFIs and approvals", "Information release schedule" ], "vocabulary": [ { "term": "Architect", "runtime_type": "Actor" }, { "term": "Design client", "runtime_type": "Actor" }, { "term": "Drawing", "runtime_type": "Object" }, { "term": "Drawing register", "runtime_type": "Object" }, { "term": "Design issued", "runtime_type": "Event" }, { "term": "Awaiting client sign-off", "runtime_type": "State" }, { "term": "Approve design revision", "runtime_type": "Decision" }, { "term": "Clash detection", "runtime_type": "Workflow" }, { "term": "Planning application submitted", "runtime_type": "Event" }, { "term": "Specification", "runtime_type": "Artefact" }, { "term": "Planning permission granted", "runtime_type": "Outcome" }, { "term": "Stage sign-off complete", "runtime_type": "Outcome" }, { "term": "Revisions per drawing", "runtime_type": "Learning" }, { "term": "Information release adherence", "runtime_type": "Learning" } ], "note": "ARB-registered architects; building-regs and planning submissions are statutory; Building Safety Act gateways for higher-risk buildings." }, { "name": "Specialist Trades & Subcontracting", "operating_domains": [ "Job booking and dispatch", "Quotes and pricing", "Materials ordering and stock", "Labour and van scheduling", "On-site works and sign-off sheets", "Certification (electrical/gas)", "Invoicing and retention chasing" ], "vocabulary": [ { "term": "Tradesperson / engineer", "runtime_type": "Actor" }, { "term": "Site client / main contractor", "runtime_type": "Actor" }, { "term": "Job", "runtime_type": "Object" }, { "term": "Quote", "runtime_type": "Artefact" }, { "term": "Job dispatched", "runtime_type": "Event" }, { "term": "Awaiting materials", "runtime_type": "State" }, { "term": "Accept or decline job", "runtime_type": "Decision" }, { "term": "Works in progress", "runtime_type": "State" }, { "term": "Job completion workflow", "runtime_type": "Workflow" }, { "term": "Compliance certificate (EICR/Gas Safe)", "runtime_type": "Artefact" }, { "term": "Sign-off sheet signed", "runtime_type": "Event" }, { "term": "Job completed and invoiced", "runtime_type": "Outcome" }, { "term": "First-time fix rate", "runtime_type": "Learning" }, { "term": "Average job margin", "runtime_type": "Learning" } ], "note": "Gas Safe registration and electrical (Part P / NICEIC) competence are legally required for those trades." }, { "name": "Property Development & Land", "operating_domains": [ "Site appraisal and land acquisition", "Development viability and GDV modelling", "Planning and S106/CIL obligations", "Funding and drawdown schedule", "Build programme oversight", "Sales/marketing release of units", "Scheme close-out and profit reconciliation" ], "vocabulary": [ { "term": "Developer", "runtime_type": "Actor" }, { "term": "Landowner", "runtime_type": "Actor" }, { "term": "Development site", "runtime_type": "Object" }, { "term": "Appraisal (GDV model)", "runtime_type": "Artefact" }, { "term": "Land acquired", "runtime_type": "Event" }, { "term": "In planning", "runtime_type": "State" }, { "term": "Go / no-go on acquisition", "runtime_type": "Decision" }, { "term": "Drawdown schedule", "runtime_type": "Workflow" }, { "term": "Planning granted", "runtime_type": "Event" }, { "term": "Unit released for sale", "runtime_type": "Event" }, { "term": "Build complete", "runtime_type": "State" }, { "term": "Scheme delivered at profit", "runtime_type": "Outcome" }, { "term": "Profit on cost", "runtime_type": "Learning" }, { "term": "Sales rate (units/month)", "runtime_type": "Learning" } ], "note": "Planning consents, S106 agreements, CIL and structural warranties are statutory/regulated obligations." }, { "name": "Building Control & Compliance", "operating_domains": [ "Building-regs application intake", "Plans assessment and approval", "Site inspections at stages", "Higher-risk building gateways", "Completion certificate issue", "Enforcement and non-compliance", "Competent-person scheme records" ], "vocabulary": [ { "term": "Building control surveyor", "runtime_type": "Actor" }, { "term": "Duty holder / principal contractor", "runtime_type": "Actor" }, { "term": "Building-regs application", "runtime_type": "Object" }, { "term": "Approved plans", "runtime_type": "Artefact" }, { "term": "Stage inspection booked", "runtime_type": "Event" }, { "term": "Awaiting inspection", "runtime_type": "State" }, { "term": "Pass or fail inspection", "runtime_type": "Decision" }, { "term": "Gateway review", "runtime_type": "Workflow" }, { "term": "Non-conformance raised", "runtime_type": "Event" }, { "term": "Conditional approval", "runtime_type": "State" }, { "term": "Completion certificate", "runtime_type": "Artefact" }, { "term": "Building signed off", "runtime_type": "Outcome" }, { "term": "First-pass inspection rate", "runtime_type": "Learning" }, { "term": "Time to certificate", "runtime_type": "Learning" } ], "note": "Statutory function under the Building Act / Building Safety Act; BSR oversight for higher-risk buildings; registered building inspectors only." } ] }, { "name": "n-facilitiesOS", "buyer": "Facilities managers, FM service providers and building operators who pay per building or per portfolio to keep occupied buildings running, safe and compliant.", "os_test": "Runs the live-building operation (assets, PPM, reactive jobs, compliance, space) with an asset-and-SLA state model and an operational vocabulary (work order, PPM, SLA breach, statutory inspection) — distinct from constructing the building or transacting it; its own buyer (head of FM) and recurring service budget.", "sectors": [ { "name": "Hard FM & Building Maintenance", "operating_domains": [ "Asset register and criticality", "Planned preventive maintenance (PPM)", "Reactive work orders and dispatch", "Engineer scheduling and mobile working", "Spare parts and stores", "Plant performance and uptime", "Statutory inspections (LOLER/PUWER)" ], "vocabulary": [ { "term": "FM engineer", "runtime_type": "Actor" }, { "term": "Building occupier", "runtime_type": "Actor" }, { "term": "Asset (plant item)", "runtime_type": "Object" }, { "term": "Work order", "runtime_type": "Object" }, { "term": "Fault reported", "runtime_type": "Event" }, { "term": "Work order open", "runtime_type": "State" }, { "term": "Prioritise reactive job", "runtime_type": "Decision" }, { "term": "PPM schedule", "runtime_type": "Workflow" }, { "term": "Statutory inspection certificate", "runtime_type": "Artefact" }, { "term": "Awaiting parts", "runtime_type": "State" }, { "term": "Job completed", "runtime_type": "Event" }, { "term": "Asset back in service", "runtime_type": "Outcome" }, { "term": "Asset uptime", "runtime_type": "Learning" }, { "term": "PPM compliance %", "runtime_type": "Learning" } ], "note": "LOLER, PUWER, gas and electrical statutory inspections are legally mandated for building plant." }, { "name": "Soft FM & Workplace Services", "operating_domains": [ "Cleaning schedules and audits", "Security and access control", "Reception and front-of-house", "Waste and recycling streams", "Catering and vending", "Helpdesk and occupant requests", "Service-level monitoring" ], "vocabulary": [ { "term": "Workplace operative", "runtime_type": "Actor" }, { "term": "Building user", "runtime_type": "Actor" }, { "term": "Service area", "runtime_type": "Object" }, { "term": "Cleaning schedule", "runtime_type": "Artefact" }, { "term": "Request logged", "runtime_type": "Event" }, { "term": "Request open", "runtime_type": "State" }, { "term": "Assign to team", "runtime_type": "Decision" }, { "term": "Service round", "runtime_type": "Workflow" }, { "term": "Audit failed", "runtime_type": "Event" }, { "term": "SLA breached", "runtime_type": "State" }, { "term": "Audit report", "runtime_type": "Artefact" }, { "term": "Request resolved", "runtime_type": "Outcome" }, { "term": "Occupant satisfaction", "runtime_type": "Learning" }, { "term": "SLA attainment", "runtime_type": "Learning" } ] }, { "name": "Health, Safety & Compliance", "operating_domains": [ "Compliance asset register (the golden thread)", "Risk assessments and method statements", "Fire safety and evacuation", "Water hygiene (Legionella)", "Permit-to-work control", "Incident and accident reporting", "Audit and certification tracking" ], "vocabulary": [ { "term": "Compliance manager", "runtime_type": "Actor" }, { "term": "Responsible person", "runtime_type": "Actor" }, { "term": "Compliance item", "runtime_type": "Object" }, { "term": "Risk assessment (RAMS)", "runtime_type": "Artefact" }, { "term": "Inspection due", "runtime_type": "Event" }, { "term": "Compliant / overdue", "runtime_type": "State" }, { "term": "Issue permit to work", "runtime_type": "Decision" }, { "term": "Permit-to-work flow", "runtime_type": "Workflow" }, { "term": "Incident reported", "runtime_type": "Event" }, { "term": "Non-compliance flagged", "runtime_type": "State" }, { "term": "Certificate of compliance", "runtime_type": "Artefact" }, { "term": "Building fully compliant", "runtime_type": "Outcome" }, { "term": "Compliance score", "runtime_type": "Learning" }, { "term": "RIDDOR incident rate", "runtime_type": "Learning" } ], "note": "Fire Safety Order, L8 (Legionella), RIDDOR reporting and Building Safety Act golden-thread duties are statutory." }, { "name": "Energy & Sustainability Management", "operating_domains": [ "Meter and sub-meter data", "Energy consumption and tariffs", "Carbon footprint and reporting", "EPC and MEES compliance", "Retrofit and efficiency projects", "Renewable generation tracking", "BMS optimisation" ], "vocabulary": [ { "term": "Energy manager", "runtime_type": "Actor" }, { "term": "Building owner", "runtime_type": "Actor" }, { "term": "Meter", "runtime_type": "Object" }, { "term": "Consumption reading", "runtime_type": "Event" }, { "term": "Above / below target", "runtime_type": "State" }, { "term": "Approve retrofit measure", "runtime_type": "Decision" }, { "term": "Energy audit", "runtime_type": "Workflow" }, { "term": "EPC certificate", "runtime_type": "Artefact" }, { "term": "Carbon report", "runtime_type": "Artefact" }, { "term": "Retrofit installed", "runtime_type": "Event" }, { "term": "Net-zero target met", "runtime_type": "Outcome" }, { "term": "Energy intensity (kWh/m²)", "runtime_type": "Learning" }, { "term": "Carbon reduction achieved", "runtime_type": "Learning" } ], "note": "MEES sets a minimum EPC rating for let property; SECR/ESOS carbon reporting is mandatory for larger organisations." }, { "name": "Space & Workplace Management", "operating_domains": [ "Floor plans and space register", "Desk and room booking", "Occupancy and utilisation sensing", "Moves, adds and changes (MAC)", "Lease and occupancy cost allocation", "Stacking and scenario planning", "Wayfinding and signage" ], "vocabulary": [ { "term": "Workplace manager", "runtime_type": "Actor" }, { "term": "Employee occupant", "runtime_type": "Actor" }, { "term": "Space (desk/room/floor)", "runtime_type": "Object" }, { "term": "Floor plan", "runtime_type": "Artefact" }, { "term": "Desk booked", "runtime_type": "Event" }, { "term": "Occupied / vacant", "runtime_type": "State" }, { "term": "Approve move request", "runtime_type": "Decision" }, { "term": "Move, add, change (MAC)", "runtime_type": "Workflow" }, { "term": "Occupancy snapshot captured", "runtime_type": "Event" }, { "term": "Over-capacity", "runtime_type": "State" }, { "term": "Space plan", "runtime_type": "Artefact" }, { "term": "Reconfiguration completed", "runtime_type": "Outcome" }, { "term": "Space utilisation rate", "runtime_type": "Learning" }, { "term": "Cost per occupied desk", "runtime_type": "Learning" } ] } ] }, { "name": "n-housingOS", "buyer": "Social landlords, housing associations and local-authority housing teams who pay per home or per tenancy to manage social and affordable housing.", "os_test": "Runs the social-tenancy and home lifecycle under regulator-of-social-housing rules (allocations, repairs, ASB, damp & mould, rent arrears) with a tenancy-and-property state model and a regulated-housing vocabulary distinct from market lettings or commercial FM; its own buyer (housing director) and grant/rent-funded budget.", "sectors": [ { "name": "Tenancy & Housing Management", "operating_domains": [ "Allocations and lettings (choice-based)", "Tenancy sign-up and terms", "Estate and neighbourhood management", "Anti-social behaviour (ASB) cases", "Tenancy changes (succession, mutual exchange)", "Vulnerability and tenancy support", "Possession and notice management" ], "vocabulary": [ { "term": "Tenant / resident", "runtime_type": "Actor" }, { "term": "Housing officer", "runtime_type": "Actor" }, { "term": "Tenancy", "runtime_type": "Object" }, { "term": "Property allocated", "runtime_type": "Event" }, { "term": "Tenancy live", "runtime_type": "State" }, { "term": "Decide allocation / shortlist", "runtime_type": "Decision" }, { "term": "ASB case workflow", "runtime_type": "Workflow" }, { "term": "Tenancy agreement", "runtime_type": "Artefact" }, { "term": "Notice of seeking possession served", "runtime_type": "Event" }, { "term": "At-risk tenancy", "runtime_type": "State" }, { "term": "Sustainable tenancy maintained", "runtime_type": "Outcome" }, { "term": "Mutual exchange completed", "runtime_type": "Outcome" }, { "term": "Tenancy sustainment rate", "runtime_type": "Learning" }, { "term": "ASB case resolution time", "runtime_type": "Learning" } ], "note": "Regulated by the Regulator of Social Housing consumer standards; allocations governed by the Housing Act and local lettings policy." }, { "name": "Repairs & Asset Maintenance", "operating_domains": [ "Repair reporting and diagnosis", "Appointment booking and trade dispatch", "Responsive vs planned repairs", "Damp, mould and disrepair cases", "Void turnaround and re-let", "Stock condition surveys", "Component replacement programmes" ], "vocabulary": [ { "term": "Resident reporter", "runtime_type": "Actor" }, { "term": "Repairs operative", "runtime_type": "Actor" }, { "term": "Repair job", "runtime_type": "Object" }, { "term": "Home (stock unit)", "runtime_type": "Object" }, { "term": "Repair reported", "runtime_type": "Event" }, { "term": "Awaiting appointment", "runtime_type": "State" }, { "term": "Triage priority (emergency/routine)", "runtime_type": "Decision" }, { "term": "Damp & mould case workflow", "runtime_type": "Workflow" }, { "term": "Job order", "runtime_type": "Artefact" }, { "term": "Void property", "runtime_type": "State" }, { "term": "Repair completed", "runtime_type": "Outcome" }, { "term": "Property re-let", "runtime_type": "Outcome" }, { "term": "Repairs completed in target", "runtime_type": "Learning" }, { "term": "Average void turnaround", "runtime_type": "Learning" } ], "note": "Awaab's Law / Decent Homes and disrepair (Homes Fitness for Human Habitation Act) impose statutory repair timescales for damp and hazards." }, { "name": "Rents, Income & Arrears", "operating_domains": [ "Rent account and charges", "Universal Credit and housing-benefit interface", "Arrears escalation and recovery", "Payment plans and forbearance", "Service-charge setting", "Income collection performance", "Former-tenant arrears" ], "vocabulary": [ { "term": "Account holder (tenant)", "runtime_type": "Actor" }, { "term": "Income officer", "runtime_type": "Actor" }, { "term": "Rent account", "runtime_type": "Object" }, { "term": "Charge raised", "runtime_type": "Event" }, { "term": "In arrears", "runtime_type": "State" }, { "term": "Escalate to recovery", "runtime_type": "Decision" }, { "term": "Arrears escalation pathway", "runtime_type": "Workflow" }, { "term": "Payment plan agreed", "runtime_type": "Artefact" }, { "term": "Notice issued", "runtime_type": "Event" }, { "term": "Account in credit", "runtime_type": "State" }, { "term": "Arrears cleared", "runtime_type": "Outcome" }, { "term": "Current tenant arrears %", "runtime_type": "Learning" }, { "term": "Collection rate", "runtime_type": "Learning" }, { "term": "Write-off level", "runtime_type": "Learning" } ], "note": "Pre-action protocol for rent-arrears possession must be followed before court action; welfare-benefit interactions are regulated." }, { "name": "Complaints, Resident Voice & Compliance", "operating_domains": [ "Complaint logging and stages", "Housing Ombudsman correspondence", "Resident engagement and surveys", "Tenant Satisfaction Measures (TSMs)", "Compliance (gas/electric/fire/asbestos/water/lifts)", "Self-referral and learning from complaints", "Equality and vulnerability records" ], "vocabulary": [ { "term": "Complainant resident", "runtime_type": "Actor" }, { "term": "Complaints officer", "runtime_type": "Actor" }, { "term": "Complaint case", "runtime_type": "Object" }, { "term": "Complaint logged", "runtime_type": "Event" }, { "term": "Stage 1 / Stage 2", "runtime_type": "State" }, { "term": "Uphold or not uphold", "runtime_type": "Decision" }, { "term": "Complaint-handling workflow", "runtime_type": "Workflow" }, { "term": "Compliance certificate (the big six)", "runtime_type": "Artefact" }, { "term": "Ombudsman determination received", "runtime_type": "Event" }, { "term": "Overdue response", "runtime_type": "State" }, { "term": "Complaint resolved", "runtime_type": "Outcome" }, { "term": "Tenant Satisfaction Measures", "runtime_type": "Learning" }, { "term": "Complaints upheld rate", "runtime_type": "Learning" } ], "note": "Housing Ombudsman Complaint Handling Code is statutory; Tenant Satisfaction Measures reporting is mandated by the Regulator of Social Housing." }, { "name": "Development & Affordable Housing Supply", "operating_domains": [ "Land and scheme pipeline", "Grant funding (Affordable Homes Programme)", "S106 and nomination agreements", "Tenure mix and shared ownership", "Handover from contractor to housing", "First-let and allocations readiness", "Defects and aftercare period" ], "vocabulary": [ { "term": "Development manager", "runtime_type": "Actor" }, { "term": "Funder / Homes England", "runtime_type": "Actor" }, { "term": "New-build scheme", "runtime_type": "Object" }, { "term": "Grant funding agreement", "runtime_type": "Artefact" }, { "term": "Scheme approved", "runtime_type": "Event" }, { "term": "In development", "runtime_type": "State" }, { "term": "Approve tenure mix", "runtime_type": "Decision" }, { "term": "Handover to housing workflow", "runtime_type": "Workflow" }, { "term": "Homes handed over", "runtime_type": "Event" }, { "term": "In defects period", "runtime_type": "State" }, { "term": "Homes delivered and let", "runtime_type": "Outcome" }, { "term": "Grant drawn per unit", "runtime_type": "Learning" }, { "term": "Programme delivery vs target", "runtime_type": "Learning" } ], "note": "Affordable Homes Programme grant conditions, S106 affordable obligations and shared-ownership leases are regulated." } ] } ] }, { "name": "Healthcare & Care", "os": [ { "name": "n-healthOS", "buyer": "NHS trusts, GP partnerships and private hospital groups (the medical director / practice manager signs, the ICB or insurer funds the contract).", "os_test": "Distinct buyer (provider boards), distinct state model (the patient clinical record and care pathway), distinct vocabulary (consultations, referrals, episodes) and thousands of repeatable provider organisations — a real OS, not a wording skin of care.", "sectors": [ { "name": "General Practice (Primary Care)", "operating_domains": [ "The patient list and registration", "Daily appointment book and triage", "Repeat prescription requests", "Referrals to secondary care", "Long-term condition reviews (QOF)", "Childhood and seasonal immunisations", "Incoming clinical correspondence and results" ], "vocabulary": [ { "term": "Registered patient", "runtime_type": "Actor" }, { "term": "GP / practice nurse", "runtime_type": "Actor" }, { "term": "Appointment slot", "runtime_type": "Object" }, { "term": "Patient record", "runtime_type": "Object" }, { "term": "Consultation booked", "runtime_type": "Event" }, { "term": "Did-not-attend", "runtime_type": "Event" }, { "term": "On the waiting list", "runtime_type": "State" }, { "term": "Triage decision", "runtime_type": "Decision" }, { "term": "Refer or treat in-house", "runtime_type": "Decision" }, { "term": "Repeat prescription run", "runtime_type": "Workflow" }, { "term": "Referral letter", "runtime_type": "Artefact" }, { "term": "Sick note (fit note)", "runtime_type": "Artefact" }, { "term": "Condition under control", "runtime_type": "Outcome" }, { "term": "QOF achievement points", "runtime_type": "Learning" } ], "note": "Regulated: CQC-registered primary medical service; prescribing under GMC/GPhC and controlled-drugs rules." }, { "name": "Acute Hospital & Outpatients", "operating_domains": [ "Outpatient clinic templates and slots", "Inpatient bed board and ward rounds", "Theatre lists and surgical scheduling", "Referral-to-treatment (RTT) pathways", "Diagnostic ordering (imaging, pathology)", "Discharge planning and summaries", "Multidisciplinary team (MDT) meetings" ], "vocabulary": [ { "term": "Inpatient", "runtime_type": "Actor" }, { "term": "Consultant / registrar", "runtime_type": "Actor" }, { "term": "Hospital bed", "runtime_type": "Object" }, { "term": "Care episode", "runtime_type": "Object" }, { "term": "Admission", "runtime_type": "Event" }, { "term": "Discharge", "runtime_type": "Event" }, { "term": "Awaiting theatre", "runtime_type": "State" }, { "term": "Breaching RTT clock", "runtime_type": "State" }, { "term": "Treatment plan decision", "runtime_type": "Decision" }, { "term": "Discharge planning", "runtime_type": "Workflow" }, { "term": "Discharge summary", "runtime_type": "Artefact" }, { "term": "Operation note", "runtime_type": "Artefact" }, { "term": "Length of stay", "runtime_type": "Learning" }, { "term": "Patient recovered / clinical outcome", "runtime_type": "Outcome" } ], "note": "Regulated: CQC-registered acute provider; RTT 18-week and emergency-access standards are statutory." }, { "name": "Community & District Nursing", "operating_domains": [ "The caseload of housebound patients", "Daily home-visit rounds and routing", "Wound and pressure-ulcer management", "Catheter and continence care", "Insulin and medicines administration in the home", "Palliative and end-of-life visits", "Caseload handover between teams" ], "vocabulary": [ { "term": "Housebound patient", "runtime_type": "Actor" }, { "term": "Community nurse", "runtime_type": "Actor" }, { "term": "Visit on the round", "runtime_type": "Object" }, { "term": "Wound assessment", "runtime_type": "Object" }, { "term": "Visit completed", "runtime_type": "Event" }, { "term": "Referral received", "runtime_type": "Event" }, { "term": "Wound healing / deteriorating", "runtime_type": "State" }, { "term": "Visit frequency decision", "runtime_type": "Decision" }, { "term": "Daily round planning", "runtime_type": "Workflow" }, { "term": "Care plan", "runtime_type": "Artefact" }, { "term": "Wound photo record", "runtime_type": "Artefact" }, { "term": "Avoided hospital admission", "runtime_type": "Outcome" }, { "term": "Healing rate", "runtime_type": "Learning" }, { "term": "Discharged from caseload", "runtime_type": "Outcome" } ], "note": "Regulated: NMC-registered nursing; CQC-registered community provider." }, { "name": "Diagnostics & Imaging", "operating_domains": [ "The imaging request queue", "Modality scheduling (MRI, CT, X-ray, ultrasound)", "Reporting worklist for radiologists", "Critical-finding alerts", "Pathology specimen tracking", "Result turnaround and sign-off", "Equipment QA and dose monitoring" ], "vocabulary": [ { "term": "Referring clinician", "runtime_type": "Actor" }, { "term": "Reporting radiologist", "runtime_type": "Actor" }, { "term": "Imaging study", "runtime_type": "Object" }, { "term": "Specimen", "runtime_type": "Object" }, { "term": "Scan acquired", "runtime_type": "Event" }, { "term": "Critical finding flagged", "runtime_type": "Event" }, { "term": "Awaiting report", "runtime_type": "State" }, { "term": "Protocol selection", "runtime_type": "Decision" }, { "term": "Reporting workflow", "runtime_type": "Workflow" }, { "term": "Radiology report", "runtime_type": "Artefact" }, { "term": "Result released to referrer", "runtime_type": "Outcome" }, { "term": "Report turnaround time", "runtime_type": "Learning" }, { "term": "Radiation dose record", "runtime_type": "Artefact" } ], "note": "Regulated: IR(ME)R ionising-radiation rules; UKAS-accredited pathology; CQC diagnostic registration." }, { "name": "Urgent & Emergency Care", "operating_domains": [ "The A&E tracking board", "Triage and streaming on arrival", "Ambulance handover queue", "Resus and majors flow", "4-hour decision-to-admit clock", "Same-day emergency care (SDEC) pathway", "Mental-health crisis presentations" ], "vocabulary": [ { "term": "Arriving patient", "runtime_type": "Actor" }, { "term": "Triage nurse", "runtime_type": "Actor" }, { "term": "Tracking-board entry", "runtime_type": "Object" }, { "term": "Acuity category", "runtime_type": "Object" }, { "term": "Patient arrival", "runtime_type": "Event" }, { "term": "Ambulance handover", "runtime_type": "Event" }, { "term": "Breaching 4-hour target", "runtime_type": "State" }, { "term": "Admit-or-discharge decision", "runtime_type": "Decision" }, { "term": "Streaming workflow", "runtime_type": "Workflow" }, { "term": "Triage assessment", "runtime_type": "Artefact" }, { "term": "Patient stabilised", "runtime_type": "Outcome" }, { "term": "Time-to-treatment", "runtime_type": "Learning" }, { "term": "Left without being seen", "runtime_type": "State" } ], "note": "Regulated: CQC urgent-care registration; statutory 4-hour and ambulance-handover standards." }, { "name": "Private & Insured Care", "operating_domains": [ "Self-pay and insured patient enquiries", "Pre-authorisation with insurers", "Consultant clinic and theatre booking", "Itemised billing and CCSD coding", "Insurer claims submission and settlement", "Patient pathway concierge", "Outcome and PROMs reporting to insurers" ], "vocabulary": [ { "term": "Self-pay patient", "runtime_type": "Actor" }, { "term": "Insurer", "runtime_type": "Actor" }, { "term": "Treatment package", "runtime_type": "Object" }, { "term": "Pre-authorisation code", "runtime_type": "Object" }, { "term": "Quote accepted", "runtime_type": "Event" }, { "term": "Claim submitted", "runtime_type": "Event" }, { "term": "Awaiting authorisation", "runtime_type": "State" }, { "term": "Approve or query claim", "runtime_type": "Decision" }, { "term": "Claims settlement workflow", "runtime_type": "Workflow" }, { "term": "Itemised invoice", "runtime_type": "Artefact" }, { "term": "Claim paid", "runtime_type": "Outcome" }, { "term": "Claim acceptance rate", "runtime_type": "Learning" }, { "term": "Patient-reported outcome (PROM)", "runtime_type": "Learning" } ], "note": "Regulated: CQC-registered independent provider; PHIN outcome publication; FCA rules on regulated insurance activity." } ] }, { "name": "n-careOS", "buyer": "Care-home operators and domiciliary-care agency owners (registered manager / director signs; local-authority commissioners and self-funders pay the fees).", "os_test": "Different buyer (social-care providers, not the NHS), different state model (the resident/service-user's care plan and visit log, not a clinical record), different vocabulary (rotas, fees, safeguarding) and tens of thousands of repeatable agencies and homes — a genuine OS.", "sectors": [ { "name": "Residential & Nursing Homes", "operating_domains": [ "The resident roster and room board", "Daily care notes and observations", "Medication administration rounds (MAR)", "Staff rota and shift cover", "Falls and incident logging", "Care-plan reviews and reassessment", "Family communication and visits" ], "vocabulary": [ { "term": "Resident", "runtime_type": "Actor" }, { "term": "Carer / nurse on shift", "runtime_type": "Actor" }, { "term": "Care plan", "runtime_type": "Object" }, { "term": "MAR chart", "runtime_type": "Object" }, { "term": "Medication given", "runtime_type": "Event" }, { "term": "Fall recorded", "runtime_type": "Event" }, { "term": "Care needs increasing", "runtime_type": "State" }, { "term": "Escalate to GP or 999", "runtime_type": "Decision" }, { "term": "Medication round", "runtime_type": "Workflow" }, { "term": "Daily care note", "runtime_type": "Artefact" }, { "term": "Body map", "runtime_type": "Artefact" }, { "term": "Resident settled and well", "runtime_type": "Outcome" }, { "term": "Occupancy rate", "runtime_type": "Learning" }, { "term": "Safeguarding concern raised", "runtime_type": "State" } ], "note": "Regulated: CQC-registered care home; medicines under NICE SC1; safeguarding under Care Act 2014." }, { "name": "Domiciliary (Home) Care", "operating_domains": [ "The visit schedule and rounds", "Carer-to-client matching", "Electronic call monitoring (check-in/out)", "Care tasks per visit", "Travel time and route planning", "Missed and late call alerts", "Timesheet and invoice reconciliation" ], "vocabulary": [ { "term": "Service user", "runtime_type": "Actor" }, { "term": "Care worker", "runtime_type": "Actor" }, { "term": "Visit", "runtime_type": "Object" }, { "term": "Care package", "runtime_type": "Object" }, { "term": "Check-in at door", "runtime_type": "Event" }, { "term": "Late or missed call", "runtime_type": "Event" }, { "term": "Visit in progress", "runtime_type": "State" }, { "term": "Reassign cover for sickness", "runtime_type": "Decision" }, { "term": "Rota scheduling", "runtime_type": "Workflow" }, { "term": "Visit task log", "runtime_type": "Artefact" }, { "term": "Care worker timesheet", "runtime_type": "Artefact" }, { "term": "Client able to stay at home", "runtime_type": "Outcome" }, { "term": "On-time visit rate", "runtime_type": "Learning" }, { "term": "Care package reviewed", "runtime_type": "Outcome" } ], "note": "Regulated: CQC-registered domiciliary provider; electronic call monitoring evidences commissioned hours." }, { "name": "Supported Living & Learning Disability", "operating_domains": [ "Tenant support plans and goals", "Daily living and independence tasks", "Positive behaviour support records", "Activity and community access planning", "Staff support ratios per tenant", "Capacity and best-interest decisions", "Money and tenancy management" ], "vocabulary": [ { "term": "Tenant", "runtime_type": "Actor" }, { "term": "Support worker", "runtime_type": "Actor" }, { "term": "Support plan", "runtime_type": "Object" }, { "term": "Personal goal", "runtime_type": "Object" }, { "term": "Goal milestone reached", "runtime_type": "Event" }, { "term": "Incident of distress", "runtime_type": "Event" }, { "term": "Settled in own tenancy", "runtime_type": "State" }, { "term": "Best-interest decision", "runtime_type": "Decision" }, { "term": "Positive behaviour support", "runtime_type": "Workflow" }, { "term": "Outcome tracker", "runtime_type": "Artefact" }, { "term": "Capacity assessment", "runtime_type": "Artefact" }, { "term": "Increased independence", "runtime_type": "Outcome" }, { "term": "Progress against goals", "runtime_type": "Learning" } ], "note": "Regulated: CQC-registered; Mental Capacity Act 2005 and DoLS/LPS for capacity and deprivation of liberty." }, { "name": "Children's Residential & Fostering", "operating_domains": [ "The placement matching and roster", "Daily care and key-work sessions", "Education and PEP tracking", "Looked-after-child reviews", "Risk and missing-from-home logging", "Contact arrangements with family", "Foster-carer recruitment and approval" ], "vocabulary": [ { "term": "Looked-after child", "runtime_type": "Actor" }, { "term": "Key worker / foster carer", "runtime_type": "Actor" }, { "term": "Placement", "runtime_type": "Object" }, { "term": "Placement plan", "runtime_type": "Object" }, { "term": "Placement started", "runtime_type": "Event" }, { "term": "Missing-from-home episode", "runtime_type": "Event" }, { "term": "Placement at risk of breakdown", "runtime_type": "State" }, { "term": "Matching decision", "runtime_type": "Decision" }, { "term": "Statutory review cycle", "runtime_type": "Workflow" }, { "term": "Daily log", "runtime_type": "Artefact" }, { "term": "Personal education plan", "runtime_type": "Artefact" }, { "term": "Stable, lasting placement", "runtime_type": "Outcome" }, { "term": "Placement stability rate", "runtime_type": "Learning" } ], "note": "Regulated: Ofsted-registered (Children's Homes Regs 2015 / fostering); statutory IRO reviews." }, { "name": "Reablement & Intermediate Care", "operating_domains": [ "The short-term reablement caseload", "Goal-based recovery plans", "Step-down beds from hospital", "Equipment and adaptation provision", "Therapy-led independence tasks", "6-week outcome reviews", "Onward referral at discharge" ], "vocabulary": [ { "term": "Reablement client", "runtime_type": "Actor" }, { "term": "Reablement worker / OT", "runtime_type": "Actor" }, { "term": "Recovery goal", "runtime_type": "Object" }, { "term": "Step-down bed", "runtime_type": "Object" }, { "term": "Reablement started", "runtime_type": "Event" }, { "term": "Goal achieved", "runtime_type": "Event" }, { "term": "Progressing toward independence", "runtime_type": "State" }, { "term": "Continue or step down support", "runtime_type": "Decision" }, { "term": "6-week reablement cycle", "runtime_type": "Workflow" }, { "term": "Outcome review", "runtime_type": "Artefact" }, { "term": "No ongoing care needed", "runtime_type": "Outcome" }, { "term": "Reduction in care hours", "runtime_type": "Learning" }, { "term": "Equipment installed", "runtime_type": "Event" } ], "note": "Regulated: Care Act 2014 reablement duty; CQC where personal care is provided." }, { "name": "Care Commissioning & Brokerage", "operating_domains": [ "The provider framework and approved list", "Care package brokerage and placement", "Fee negotiation and rate cards", "Quality and contract monitoring", "Spot vs block purchasing", "Provider failure contingency", "Invoice validation against delivered hours" ], "vocabulary": [ { "term": "Commissioner / broker", "runtime_type": "Actor" }, { "term": "Approved provider", "runtime_type": "Actor" }, { "term": "Care package request", "runtime_type": "Object" }, { "term": "Rate card", "runtime_type": "Object" }, { "term": "Package placed", "runtime_type": "Event" }, { "term": "Provider concern raised", "runtime_type": "Event" }, { "term": "Awaiting placement", "runtime_type": "State" }, { "term": "Provider selection decision", "runtime_type": "Decision" }, { "term": "Brokerage workflow", "runtime_type": "Workflow" }, { "term": "Service specification", "runtime_type": "Artefact" }, { "term": "Need met within budget", "runtime_type": "Outcome" }, { "term": "Cost per package", "runtime_type": "Learning" }, { "term": "Contract under review", "runtime_type": "State" } ], "note": "Regulated: Public Contracts Regulations / Provider Selection Regime; Care Act sufficiency duty." } ] }, { "name": "n-dentalOS", "buyer": "Dental practice owners and DSO/corporate groups (principal dentist / practice manager signs; NHS contract value and private patients fund it).", "os_test": "Own buyer (practice principals), own state model (the tooth chart and treatment plan, not a medical record), own vocabulary (UDAs, charting, recalls) and a large repeatable population of practices — clearly a separate OS from general health.", "sectors": [ { "name": "NHS Mixed Practice", "operating_domains": [ "The recall and appointment book", "Tooth charting and treatment planning", "Banded NHS courses of treatment", "UDA target tracking and claims (FP17)", "Patient exemption and charge checks", "Lab work tracking", "Recall scheduling" ], "vocabulary": [ { "term": "NHS patient", "runtime_type": "Actor" }, { "term": "Dentist / hygienist", "runtime_type": "Actor" }, { "term": "Tooth chart", "runtime_type": "Object" }, { "term": "Course of treatment", "runtime_type": "Object" }, { "term": "Course completed", "runtime_type": "Event" }, { "term": "Failed-to-attend", "runtime_type": "Event" }, { "term": "Open course of treatment", "runtime_type": "State" }, { "term": "Banding decision", "runtime_type": "Decision" }, { "term": "FP17 claim submission", "runtime_type": "Workflow" }, { "term": "Treatment plan", "runtime_type": "Artefact" }, { "term": "FP17 claim form", "runtime_type": "Artefact" }, { "term": "UDA target delivered", "runtime_type": "Outcome" }, { "term": "UDA delivery rate", "runtime_type": "Learning" } ], "note": "Regulated: CQC and GDC registration; NHS dental contract (UDA/FP17) under NHS BSA." }, { "name": "Private & Cosmetic Dentistry", "operating_domains": [ "Smile-design consultations and case acceptance", "Itemised private treatment plans", "Clear-aligner and whitening cases", "Implant case staging", "Finance and payment plans", "Before/after photo records", "Membership plan management" ], "vocabulary": [ { "term": "Private patient", "runtime_type": "Actor" }, { "term": "Treatment coordinator", "runtime_type": "Actor" }, { "term": "Cosmetic case", "runtime_type": "Object" }, { "term": "Itemised quote", "runtime_type": "Object" }, { "term": "Case accepted", "runtime_type": "Event" }, { "term": "Deposit taken", "runtime_type": "Event" }, { "term": "Case in treatment", "runtime_type": "State" }, { "term": "Treatment-option recommendation", "runtime_type": "Decision" }, { "term": "Case-acceptance workflow", "runtime_type": "Workflow" }, { "term": "Clinical photo set", "runtime_type": "Artefact" }, { "term": "Consent form", "runtime_type": "Artefact" }, { "term": "Smile transformed", "runtime_type": "Outcome" }, { "term": "Case-acceptance rate", "runtime_type": "Learning" } ], "note": "Regulated: GDC; finance plans may be FCA-regulated consumer credit." }, { "name": "Orthodontics", "operating_domains": [ "The active patient bracket/aligner caseload", "Treatment-stage scheduling", "Wire and aligner change visits", "IOTN scoring and case eligibility", "Retention and review phase", "Lab and aligner-order tracking", "Long contract-length monitoring" ], "vocabulary": [ { "term": "Orthodontic patient", "runtime_type": "Actor" }, { "term": "Orthodontist / therapist", "runtime_type": "Actor" }, { "term": "Active appliance", "runtime_type": "Object" }, { "term": "Treatment stage", "runtime_type": "Object" }, { "term": "Aligner change", "runtime_type": "Event" }, { "term": "Debond appointment", "runtime_type": "Event" }, { "term": "In active treatment", "runtime_type": "State" }, { "term": "IOTN eligibility decision", "runtime_type": "Decision" }, { "term": "Treatment-progression workflow", "runtime_type": "Workflow" }, { "term": "Treatment record", "runtime_type": "Artefact" }, { "term": "Retainer fitted", "runtime_type": "Event" }, { "term": "Aligned, stable bite", "runtime_type": "Outcome" }, { "term": "Average treatment duration", "runtime_type": "Learning" } ], "note": "Regulated: GDC; NHS orthodontic contract eligibility via IOTN." }, { "name": "Dental Laboratory", "operating_domains": [ "The lab case queue and bench tracking", "Digital impression intake (intra-oral scans)", "CAD design and milling jobs", "Shade and prescription matching", "Despatch and delivery dates", "Remake and adjustment handling", "Practice account management" ], "vocabulary": [ { "term": "Referring practice", "runtime_type": "Actor" }, { "term": "Dental technician", "runtime_type": "Actor" }, { "term": "Lab case", "runtime_type": "Object" }, { "term": "Prescription (lab ticket)", "runtime_type": "Object" }, { "term": "Impression received", "runtime_type": "Event" }, { "term": "Case despatched", "runtime_type": "Event" }, { "term": "On the bench", "runtime_type": "State" }, { "term": "Remake or adjust decision", "runtime_type": "Decision" }, { "term": "Case-fabrication workflow", "runtime_type": "Workflow" }, { "term": "CAD design file", "runtime_type": "Artefact" }, { "term": "Finished restoration", "runtime_type": "Artefact" }, { "term": "Case delivered on time", "runtime_type": "Outcome" }, { "term": "Remake rate", "runtime_type": "Learning" } ], "note": "Regulated: MHRA custom-made medical device regulations; GDC-registered technicians." }, { "name": "Community & Domiciliary Dental", "operating_domains": [ "The special-care patient caseload", "Domiciliary visit scheduling", "Sedation and GA referral pathway", "Care-home oral-health rounds", "Capacity and best-interest assessment", "Mobile equipment management", "Referral triage from GDPs" ], "vocabulary": [ { "term": "Special-care patient", "runtime_type": "Actor" }, { "term": "Community dentist", "runtime_type": "Actor" }, { "term": "Domiciliary visit", "runtime_type": "Object" }, { "term": "Referral", "runtime_type": "Object" }, { "term": "Visit completed", "runtime_type": "Event" }, { "term": "Referral received", "runtime_type": "Event" }, { "term": "Awaiting GA slot", "runtime_type": "State" }, { "term": "Sedation-or-GA decision", "runtime_type": "Decision" }, { "term": "Best-interest assessment", "runtime_type": "Workflow" }, { "term": "Mobile treatment record", "runtime_type": "Artefact" }, { "term": "Pain resolved / mouth healthy", "runtime_type": "Outcome" }, { "term": "Access-to-care rate", "runtime_type": "Learning" }, { "term": "Care plan", "runtime_type": "Artefact" } ], "note": "Regulated: GDC and CQC; Mental Capacity Act for best-interest treatment; sedation governance." } ] }, { "name": "n-vetOS", "buyer": "Veterinary practice owners and corporate vet groups (clinical director / practice manager signs; pet owners and pet insurers pay).", "os_test": "Own buyer (vet practices), own state model (the animal patient record with species/weight-dosing and owner-as-payer), own vocabulary (consults, ops, vaccinations, insurance claims) and a huge repeatable practice population — a real, distinct OS.", "sectors": [ { "name": "Companion-Animal Practice", "operating_domains": [ "The consult diary and ops list", "Animal clinical records (species/breed/weight)", "Vaccination and parasite recall schedule", "Dispensary and POM-V dispensing", "Insurance claim processing", "Health-plan subscriptions", "Owner reminders and recalls" ], "vocabulary": [ { "term": "Pet owner (client)", "runtime_type": "Actor" }, { "term": "Animal patient", "runtime_type": "Actor" }, { "term": "Clinical record", "runtime_type": "Object" }, { "term": "Consult slot", "runtime_type": "Object" }, { "term": "Consultation", "runtime_type": "Event" }, { "term": "Vaccination due", "runtime_type": "Event" }, { "term": "Under treatment", "runtime_type": "State" }, { "term": "Treat, refer or operate", "runtime_type": "Decision" }, { "term": "Insurance claim workflow", "runtime_type": "Workflow" }, { "term": "Prescription (POM-V)", "runtime_type": "Artefact" }, { "term": "Insurance claim form", "runtime_type": "Artefact" }, { "term": "Animal recovered", "runtime_type": "Outcome" }, { "term": "Recall compliance rate", "runtime_type": "Learning" }, { "term": "Health-plan member", "runtime_type": "State" } ], "note": "Regulated: RCVS practice standards; VMD prescribing cascade and POM-V controls." }, { "name": "Equine Practice", "operating_domains": [ "The yard-visit ambulatory rounds", "Per-horse clinical and lameness records", "Pre-purchase vetting exams", "Routine dentistry and worming visits", "Emergency colic call-outs", "Stud and reproduction work", "Mileage and visit billing" ], "vocabulary": [ { "term": "Horse owner / yard", "runtime_type": "Actor" }, { "term": "Equine vet", "runtime_type": "Actor" }, { "term": "Horse record", "runtime_type": "Object" }, { "term": "Yard visit", "runtime_type": "Object" }, { "term": "Visit attended", "runtime_type": "Event" }, { "term": "Colic emergency call", "runtime_type": "Event" }, { "term": "Lame / sound", "runtime_type": "State" }, { "term": "Pass or fail vetting", "runtime_type": "Decision" }, { "term": "Ambulatory round planning", "runtime_type": "Workflow" }, { "term": "Vetting certificate", "runtime_type": "Artefact" }, { "term": "Lameness work-up record", "runtime_type": "Artefact" }, { "term": "Horse fit to work", "runtime_type": "Outcome" }, { "term": "Call-out response time", "runtime_type": "Learning" } ], "note": "Regulated: RCVS; VMD cascade; performance-horse medication rules under BHA/FEI where relevant." }, { "name": "Farm & Production Animal", "operating_domains": [ "The herd/flock health records", "Routine fertility and TB-testing visits", "Herd health-plan management", "Antibiotic stewardship and recording", "Statutory disease reporting", "Movement and medicine-book compliance", "Production-data monitoring" ], "vocabulary": [ { "term": "Farmer", "runtime_type": "Actor" }, { "term": "Farm vet", "runtime_type": "Actor" }, { "term": "Herd / flock", "runtime_type": "Object" }, { "term": "Medicine book", "runtime_type": "Object" }, { "term": "TB test performed", "runtime_type": "Event" }, { "term": "Notifiable disease suspected", "runtime_type": "Event" }, { "term": "Herd under restriction", "runtime_type": "State" }, { "term": "Treat or cull decision", "runtime_type": "Decision" }, { "term": "Herd health-plan workflow", "runtime_type": "Workflow" }, { "term": "Health plan", "runtime_type": "Artefact" }, { "term": "Disease report", "runtime_type": "Artefact" }, { "term": "Herd health improved", "runtime_type": "Outcome" }, { "term": "Antibiotic use rate", "runtime_type": "Learning" } ], "note": "Regulated: APHA notifiable-disease reporting; VMD responsible-use; farm assurance schemes." }, { "name": "Referral & Specialist Hospitals", "operating_domains": [ "The referral intake from primary vets", "Specialist case workups", "Advanced imaging (CT/MRI) scheduling", "Surgical theatre lists", "ICU and inpatient monitoring", "Referring-vet communication", "Estimate and deposit handling" ], "vocabulary": [ { "term": "Referring vet", "runtime_type": "Actor" }, { "term": "Specialist", "runtime_type": "Actor" }, { "term": "Referral case", "runtime_type": "Object" }, { "term": "Inpatient stay", "runtime_type": "Object" }, { "term": "Referral accepted", "runtime_type": "Event" }, { "term": "Surgery performed", "runtime_type": "Event" }, { "term": "In intensive care", "runtime_type": "State" }, { "term": "Surgical-approach decision", "runtime_type": "Decision" }, { "term": "Referral workflow", "runtime_type": "Workflow" }, { "term": "Discharge report to rDVM", "runtime_type": "Artefact" }, { "term": "Treatment estimate", "runtime_type": "Artefact" }, { "term": "Successful outcome", "runtime_type": "Outcome" }, { "term": "Case survival rate", "runtime_type": "Learning" } ], "note": "Regulated: RCVS-accredited veterinary hospital standards; specialist registration." }, { "name": "Out-of-Hours & Emergency", "operating_domains": [ "The overnight triage line", "Emergency case prioritisation", "On-call rota across practices", "Critical-care stabilisation", "Handover back to day practice", "Emergency estimate and consent", "Euthanasia and bereavement support" ], "vocabulary": [ { "term": "Distressed owner", "runtime_type": "Actor" }, { "term": "Emergency vet on call", "runtime_type": "Actor" }, { "term": "Emergency case", "runtime_type": "Object" }, { "term": "Triage call", "runtime_type": "Object" }, { "term": "Emergency presentation", "runtime_type": "Event" }, { "term": "Handover to day practice", "runtime_type": "Event" }, { "term": "Critical / stable", "runtime_type": "State" }, { "term": "Treat or euthanise decision", "runtime_type": "Decision" }, { "term": "Triage-and-stabilise workflow", "runtime_type": "Workflow" }, { "term": "Consent-to-treat form", "runtime_type": "Artefact" }, { "term": "Patient stabilised overnight", "runtime_type": "Outcome" }, { "term": "Triage-to-treatment time", "runtime_type": "Learning" }, { "term": "Handover note", "runtime_type": "Artefact" } ], "note": "Regulated: RCVS 24-hour emergency cover obligation; controlled-drug handling out of hours." } ] }, { "name": "n-pharmaOS", "buyer": "Community pharmacy owners/multiples, dispensing-appliance and online-pharmacy operators (superintendent pharmacist / owner signs; NHS dispensing reimbursement and retail pay).", "os_test": "Own buyer (pharmacy contractors), own state model (the prescription/dispensing record and stock, not a clinical record), own vocabulary (scripts, MDS, reimbursement, services) and a huge repeatable contractor population — a distinct OS from clinical health.", "sectors": [ { "name": "Community Pharmacy Dispensing", "operating_domains": [ "The prescription queue (EPS)", "Dispensing and labelling bench", "Stock and ordering management", "Controlled-drug register", "NHS reimbursement claims (FP34)", "Owings and out-of-stock handling", "Patient collection and delivery" ], "vocabulary": [ { "term": "Patient", "runtime_type": "Actor" }, { "term": "Pharmacist / dispenser", "runtime_type": "Actor" }, { "term": "Prescription (script)", "runtime_type": "Object" }, { "term": "Stock item", "runtime_type": "Object" }, { "term": "Script received (EPS)", "runtime_type": "Event" }, { "term": "Item dispensed", "runtime_type": "Event" }, { "term": "Awaiting collection", "runtime_type": "State" }, { "term": "Clinical-check decision", "runtime_type": "Decision" }, { "term": "Dispensing workflow", "runtime_type": "Workflow" }, { "term": "Dispensing label", "runtime_type": "Artefact" }, { "term": "Controlled-drug register entry", "runtime_type": "Artefact" }, { "term": "Medicine supplied safely", "runtime_type": "Outcome" }, { "term": "Dispensing accuracy rate", "runtime_type": "Learning" } ], "note": "Regulated: GPhC-registered pharmacy; controlled drugs under Misuse of Drugs Regs; NHS terms of service." }, { "name": "Pharmacy Clinical Services", "operating_domains": [ "The Pharmacy First consultation pathway", "Flu and travel vaccination clinics", "New Medicine Service follow-ups", "Blood-pressure check service", "Contraception and minor-ailment supply", "Service claim submission (MYS)", "Patient consent and booking" ], "vocabulary": [ { "term": "Service patient", "runtime_type": "Actor" }, { "term": "Clinical pharmacist", "runtime_type": "Actor" }, { "term": "Service consultation", "runtime_type": "Object" }, { "term": "Patient group direction (PGD)", "runtime_type": "Object" }, { "term": "Consultation completed", "runtime_type": "Event" }, { "term": "Vaccine administered", "runtime_type": "Event" }, { "term": "Eligible for service", "runtime_type": "State" }, { "term": "Treat, supply or refer", "runtime_type": "Decision" }, { "term": "Pharmacy First workflow", "runtime_type": "Workflow" }, { "term": "Consultation record", "runtime_type": "Artefact" }, { "term": "Service claim", "runtime_type": "Artefact" }, { "term": "Patient managed in pharmacy", "runtime_type": "Outcome" }, { "term": "Service uptake rate", "runtime_type": "Learning" } ], "note": "Regulated: GPhC; supply under PGDs; NHS advanced/clinical service specifications." }, { "name": "Dispensing Appliance & MDS / Care-Home Supply", "operating_domains": [ "The monitored-dosage-system production line", "Care-home cycle scheduling", "Appliance and stoma supply", "Bulk repeat-order management", "Bespoke compliance packaging", "Delivery rounds to homes", "Reconciliation against MAR charts" ], "vocabulary": [ { "term": "Care home / housebound patient", "runtime_type": "Actor" }, { "term": "MDS technician", "runtime_type": "Actor" }, { "term": "Blister pack (MDS)", "runtime_type": "Object" }, { "term": "Repeat cycle", "runtime_type": "Object" }, { "term": "Pack assembled", "runtime_type": "Event" }, { "term": "Cycle dispatched", "runtime_type": "Event" }, { "term": "In production cycle", "runtime_type": "State" }, { "term": "Pack-or-bottle decision", "runtime_type": "Decision" }, { "term": "MDS production workflow", "runtime_type": "Workflow" }, { "term": "MAR chart", "runtime_type": "Artefact" }, { "term": "Compliance pack delivered", "runtime_type": "Outcome" }, { "term": "On-time cycle rate", "runtime_type": "Learning" }, { "term": "Appliance prescription", "runtime_type": "Artefact" } ], "note": "Regulated: GPhC; DAC contract for appliances; CD handling in monitored-dosage systems." }, { "name": "Online & Distance-Selling Pharmacy", "operating_domains": [ "The online order pipeline", "Remote prescriber questionnaire review", "Hub-and-spoke dispensing", "Courier and tracked-delivery logistics", "Age and identity verification", "Repeat-order subscriptions", "Adverse-event and recall handling" ], "vocabulary": [ { "term": "Online patient", "runtime_type": "Actor" }, { "term": "Remote prescriber", "runtime_type": "Actor" }, { "term": "Online order", "runtime_type": "Object" }, { "term": "Digital questionnaire", "runtime_type": "Object" }, { "term": "Order placed", "runtime_type": "Event" }, { "term": "Parcel dispatched", "runtime_type": "Event" }, { "term": "Awaiting prescriber sign-off", "runtime_type": "State" }, { "term": "Approve or decline supply", "runtime_type": "Decision" }, { "term": "Hub dispensing workflow", "runtime_type": "Workflow" }, { "term": "Electronic prescription", "runtime_type": "Artefact" }, { "term": "Medicine delivered safely", "runtime_type": "Outcome" }, { "term": "Order-to-doorstep time", "runtime_type": "Learning" }, { "term": "Flagged for clinical review", "runtime_type": "State" } ], "note": "Regulated: GPhC distance-selling registration; MHRA POM rules; prescriber regulation." }, { "name": "Hospital & Aseptic Pharmacy", "operating_domains": [ "The inpatient medicines supply", "Aseptic / chemotherapy compounding", "Ward stock and automated cabinets", "Clinical pharmacist medicines review", "TTO (discharge medicines) preparation", "Drug expenditure and formulary control", "Batch and QA release" ], "vocabulary": [ { "term": "Inpatient", "runtime_type": "Actor" }, { "term": "Hospital pharmacist", "runtime_type": "Actor" }, { "term": "Drug chart", "runtime_type": "Object" }, { "term": "Aseptic batch", "runtime_type": "Object" }, { "term": "Medicines reconciliation done", "runtime_type": "Event" }, { "term": "Batch released", "runtime_type": "Event" }, { "term": "Awaiting QA release", "runtime_type": "State" }, { "term": "Formulary-approval decision", "runtime_type": "Decision" }, { "term": "Aseptic compounding workflow", "runtime_type": "Workflow" }, { "term": "Discharge medicines (TTO)", "runtime_type": "Artefact" }, { "term": "Worksheet / batch record", "runtime_type": "Artefact" }, { "term": "Patient safely medicated", "runtime_type": "Outcome" }, { "term": "Medicines optimisation savings", "runtime_type": "Learning" } ], "note": "Regulated: MHRA aseptic/manufacturing (Specials) licensing; GPhC; chemo handling under COSHH." } ] }, { "name": "n-mentalhealthOS", "buyer": "Mental-health and therapy providers — IAPT/NHS Talking Therapies services, private clinics, EAPs and rehab units (clinical/service director signs; NHS, insurers and employers pay).", "os_test": "Distinct buyer (mental-health providers), distinct state model (the episode-of-care with risk and outcome measures, not a physical clinical record), distinct vocabulary (sessions, risk, CPA, outcome measures) and a repeatable provider population — a genuine OS, not a sector of n-healthOS.", "sectors": [ { "name": "NHS Talking Therapies (IAPT)", "operating_domains": [ "The self-referral and assessment intake", "Stepped-care allocation", "Session booking across the caseload", "Routine outcome measurement (PHQ-9/GAD-7)", "Waiting-list and recovery tracking", "Risk and safeguarding escalation", "Discharge and relapse-prevention" ], "vocabulary": [ { "term": "Client (service user)", "runtime_type": "Actor" }, { "term": "Psychological wellbeing practitioner", "runtime_type": "Actor" }, { "term": "Episode of care", "runtime_type": "Object" }, { "term": "Outcome questionnaire", "runtime_type": "Object" }, { "term": "Assessment booked", "runtime_type": "Event" }, { "term": "Session attended", "runtime_type": "Event" }, { "term": "On the waiting list", "runtime_type": "State" }, { "term": "Step-up / step-down decision", "runtime_type": "Decision" }, { "term": "Stepped-care workflow", "runtime_type": "Workflow" }, { "term": "Treatment plan", "runtime_type": "Artefact" }, { "term": "Moved to recovery", "runtime_type": "Outcome" }, { "term": "Recovery rate", "runtime_type": "Learning" }, { "term": "Risk flag raised", "runtime_type": "State" } ], "note": "Regulated: NHS Talking Therapies standards; clinicians under HCPC/BABCP/BACP; data under NHS IG." }, { "name": "Community Mental Health (CMHT/CPA)", "operating_domains": [ "The team caseload and care coordination", "Care-programme-approach plans", "Depot and clozapine clinics", "Crisis and home-treatment handover", "Risk assessment and formulation", "Care plan and recovery reviews", "Care-coordinator allocation" ], "vocabulary": [ { "term": "Service user", "runtime_type": "Actor" }, { "term": "Care coordinator", "runtime_type": "Actor" }, { "term": "Care plan (CPA)", "runtime_type": "Object" }, { "term": "Risk assessment", "runtime_type": "Object" }, { "term": "Review meeting held", "runtime_type": "Event" }, { "term": "Relapse / crisis", "runtime_type": "Event" }, { "term": "Stable in the community", "runtime_type": "State" }, { "term": "Admit or treat at home", "runtime_type": "Decision" }, { "term": "Care-coordination workflow", "runtime_type": "Workflow" }, { "term": "Crisis plan", "runtime_type": "Artefact" }, { "term": "Recovery sustained", "runtime_type": "Outcome" }, { "term": "Caseload acuity", "runtime_type": "Learning" }, { "term": "Under home treatment", "runtime_type": "State" } ], "note": "Regulated: CQC; Mental Health Act 1983 for detained patients; HCPC/NMC registration." }, { "name": "Inpatient & Crisis Care", "operating_domains": [ "The ward bed state and admissions", "MHA detention and section tracking", "Observation-level management", "Leave and section-17 authorisation", "Seclusion and restraint recording", "Tribunal and discharge planning", "Bed-finding across the network" ], "vocabulary": [ { "term": "Detained patient", "runtime_type": "Actor" }, { "term": "Responsible clinician", "runtime_type": "Actor" }, { "term": "Ward bed", "runtime_type": "Object" }, { "term": "Section paperwork", "runtime_type": "Object" }, { "term": "Admission under section", "runtime_type": "Event" }, { "term": "Restraint incident", "runtime_type": "Event" }, { "term": "On enhanced observations", "runtime_type": "State" }, { "term": "Grant or refuse leave", "runtime_type": "Decision" }, { "term": "Section-17 leave workflow", "runtime_type": "Workflow" }, { "term": "Seclusion record", "runtime_type": "Artefact" }, { "term": "Tribunal report", "runtime_type": "Artefact" }, { "term": "Safely discharged", "runtime_type": "Outcome" }, { "term": "Average length of admission", "runtime_type": "Learning" } ], "note": "Regulated: Mental Health Act 1983 / MHA Code of Practice; CQC; restraint reporting duties." }, { "name": "Private Therapy & Counselling", "operating_domains": [ "The private client book and waitlist", "Session scheduling and reminders", "Contracting and consent", "Outcome-measure tracking (CORE-10)", "Self-pay and insurer billing", "Supervision and case notes", "Therapy-modality matching" ], "vocabulary": [ { "term": "Private client", "runtime_type": "Actor" }, { "term": "Therapist / counsellor", "runtime_type": "Actor" }, { "term": "Therapy session", "runtime_type": "Object" }, { "term": "Therapeutic contract", "runtime_type": "Object" }, { "term": "Session held", "runtime_type": "Event" }, { "term": "Cancellation", "runtime_type": "Event" }, { "term": "In active therapy", "runtime_type": "State" }, { "term": "Modality and frequency choice", "runtime_type": "Decision" }, { "term": "Session-billing workflow", "runtime_type": "Workflow" }, { "term": "Session note", "runtime_type": "Artefact" }, { "term": "Insurer invoice", "runtime_type": "Artefact" }, { "term": "Client goals met", "runtime_type": "Outcome" }, { "term": "Outcome-measure improvement", "runtime_type": "Learning" } ], "note": "Regulated: BACP/UKCP/HCPC professional standards; insurer-funded work needs registration." }, { "name": "Addiction & Substance Misuse", "operating_domains": [ "The treatment caseload and keyworking", "Opioid-substitution prescribing and titration", "Supervised consumption arrangements", "Drug-test result tracking", "Recovery and abstinence goal plans", "Detox and rehab referral", "Outcome (TOP) recording" ], "vocabulary": [ { "term": "Client in treatment", "runtime_type": "Actor" }, { "term": "Recovery keyworker", "runtime_type": "Actor" }, { "term": "Recovery plan", "runtime_type": "Object" }, { "term": "Prescription / titration", "runtime_type": "Object" }, { "term": "Drug test taken", "runtime_type": "Event" }, { "term": "Missed pickup", "runtime_type": "Event" }, { "term": "Stable on script", "runtime_type": "State" }, { "term": "Titrate, hold or detox decision", "runtime_type": "Decision" }, { "term": "Treatment-journey workflow", "runtime_type": "Workflow" }, { "term": "Care and recovery plan", "runtime_type": "Artefact" }, { "term": "Treatment outcome profile (TOP)", "runtime_type": "Artefact" }, { "term": "Sustained recovery", "runtime_type": "Outcome" }, { "term": "Successful completion rate", "runtime_type": "Learning" } ], "note": "Regulated: CQC; controlled-drug prescribing under Misuse of Drugs Regs; NDTMS reporting." }, { "name": "Children & Young People (CAMHS)", "operating_domains": [ "The CYP referral and triage queue", "Tier-based caseload management", "Neurodevelopmental (ADHD/autism) assessment pathway", "School and family liaison", "Risk and self-harm monitoring", "Goal-based outcome tracking", "Transition to adult services" ], "vocabulary": [ { "term": "Young person", "runtime_type": "Actor" }, { "term": "CAMHS clinician", "runtime_type": "Actor" }, { "term": "Referral", "runtime_type": "Object" }, { "term": "Assessment pathway", "runtime_type": "Object" }, { "term": "Referral triaged", "runtime_type": "Event" }, { "term": "Crisis presentation", "runtime_type": "Event" }, { "term": "Awaiting assessment", "runtime_type": "State" }, { "term": "Accept, signpost or escalate", "runtime_type": "Decision" }, { "term": "Neurodevelopmental assessment workflow", "runtime_type": "Workflow" }, { "term": "Goal-based outcome record", "runtime_type": "Artefact" }, { "term": "Diagnosis / formulation report", "runtime_type": "Artefact" }, { "term": "Young person better supported", "runtime_type": "Outcome" }, { "term": "Waiting-time to assessment", "runtime_type": "Learning" } ], "note": "Regulated: CQC; safeguarding under Children Act; clinicians under HCPC/NMC/GMC." } ] } ] }, { "name": "People & Workforce", "os": [ { "name": "n-recOS", "buyer": "Recruitment agency owners and in-house talent acquisition leaders who pay per seat/placement to fill roles faster.", "os_test": "Distinct buyer (agency/TA director, not HR), candidate-pipeline state model, placement-fee economics, and a vocabulary (req, shortlist, placement, rebate) no other OS shares — a repeatable industry of recruiters.", "sectors": [ { "name": "Contingency & permanent agency recruitment", "operating_domains": [ "Live vacancies / open requisitions taken from clients", "Candidate pipeline per role (long-list to offer)", "Client account and PSL (preferred supplier list) relationships", "Candidate sourcing channels (job boards, referrals, headhunt)", "Interview scheduling between client and candidate", "Placement and invoicing / fee tracking", "Rebate and fall-off risk window", "Consultant desk performance and commission" ], "vocabulary": [ { "term": "Vacancy (job order)", "runtime_type": "Object" }, { "term": "Candidate", "runtime_type": "Actor" }, { "term": "Hiring client", "runtime_type": "Actor" }, { "term": "Recruitment consultant", "runtime_type": "Actor" }, { "term": "CV / résumé", "runtime_type": "Artefact" }, { "term": "Shortlist submission", "runtime_type": "Event" }, { "term": "Candidate stage (sourced → placed)", "runtime_type": "State" }, { "term": "Send CV to client decision", "runtime_type": "Decision" }, { "term": "Interview booked", "runtime_type": "Event" }, { "term": "Offer extended", "runtime_type": "Event" }, { "term": "Placement", "runtime_type": "Outcome" }, { "term": "Terms of business", "runtime_type": "Artefact" }, { "term": "Rebate / fall-off", "runtime_type": "State" }, { "term": "Fill the role workflow", "runtime_type": "Workflow" }, { "term": "Time-to-fill", "runtime_type": "Learning" }, { "term": "Placement fee invoice", "runtime_type": "Artefact" } ] }, { "name": "Executive search (retained headhunting)", "operating_domains": [ "Retained search assignments / mandates", "Target company mapping and longlists", "Confidential candidate approaches", "Client stakeholder / board engagement", "Competency-based assessment and referencing", "Search progress reporting to client", "Off-limits and conflict tracking", "Retainer billing milestones" ], "vocabulary": [ { "term": "Search mandate", "runtime_type": "Object" }, { "term": "Target executive", "runtime_type": "Actor" }, { "term": "Research analyst", "runtime_type": "Actor" }, { "term": "Company map / longlist", "runtime_type": "Artefact" }, { "term": "Approach call", "runtime_type": "Event" }, { "term": "Candidate status (approached → engaged)", "runtime_type": "State" }, { "term": "Present to client decision", "runtime_type": "Decision" }, { "term": "Candidate report / profile pack", "runtime_type": "Artefact" }, { "term": "Reference check", "runtime_type": "Event" }, { "term": "Off-limits restriction", "runtime_type": "State" }, { "term": "Appointed hire", "runtime_type": "Outcome" }, { "term": "Retainer milestone invoice", "runtime_type": "Artefact" }, { "term": "Run the search workflow", "runtime_type": "Workflow" }, { "term": "Shortlist quality score", "runtime_type": "Learning" }, { "term": "Client (hiring board)", "runtime_type": "Actor" } ] }, { "name": "Temporary & contract staffing desk", "operating_domains": [ "Worker availability pool", "Open shifts and bookings from clients", "Timesheet capture and approval", "Pay and bill rate management", "Compliance docs (right-to-work, certs)", "Worker no-show / backfill handling", "Margin per booking", "Recurring rota / framework fulfilment" ], "vocabulary": [ { "term": "Temp worker", "runtime_type": "Actor" }, { "term": "Booking client", "runtime_type": "Actor" }, { "term": "Shift / assignment", "runtime_type": "Object" }, { "term": "Availability status", "runtime_type": "State" }, { "term": "Shift filled", "runtime_type": "Event" }, { "term": "Assign worker decision", "runtime_type": "Decision" }, { "term": "Timesheet", "runtime_type": "Artefact" }, { "term": "Timesheet approved", "runtime_type": "Event" }, { "term": "Pay rate / bill rate", "runtime_type": "Object" }, { "term": "No-show", "runtime_type": "Event" }, { "term": "Right-to-work check", "runtime_type": "Artefact" }, { "term": "Booking margin", "runtime_type": "Outcome" }, { "term": "Fill the shift workflow", "runtime_type": "Workflow" }, { "term": "Fill rate / fulfilment %", "runtime_type": "Learning" } ], "note": "Temp work agencies are regulated (e.g. UK Conduct Regulations / EAA; right-to-work and worker classification checks are mandatory)." }, { "name": "RPO & talent sourcing services", "operating_domains": [ "Embedded client hiring programmes", "Sourcing campaigns and talent pools", "Employer-brand and outreach sequences", "SLA and hiring-velocity dashboards", "Diversity slate tracking", "Hiring manager intake and calibration", "Candidate experience / NPS", "Cost-per-hire reporting" ], "vocabulary": [ { "term": "Hiring programme", "runtime_type": "Object" }, { "term": "Sourcer", "runtime_type": "Actor" }, { "term": "Hiring manager", "runtime_type": "Actor" }, { "term": "Talent pool", "runtime_type": "Object" }, { "term": "Outreach sequence", "runtime_type": "Workflow" }, { "term": "Candidate replied", "runtime_type": "Event" }, { "term": "Intake / calibration", "runtime_type": "Decision" }, { "term": "Pipeline health status", "runtime_type": "State" }, { "term": "Diversity slate", "runtime_type": "Artefact" }, { "term": "Hire delivered", "runtime_type": "Outcome" }, { "term": "SLA breach", "runtime_type": "Event" }, { "term": "Intake brief", "runtime_type": "Artefact" }, { "term": "Cost-per-hire", "runtime_type": "Learning" }, { "term": "Candidate NPS", "runtime_type": "Learning" } ] }, { "name": "Healthcare & locum recruitment", "operating_domains": [ "Clinician credential and revalidation registry", "Locum and bank shift fulfilment", "Compliance pack expiry tracking", "Framework / agency tier rates", "Rota gaps across wards/practices", "DBS and indemnity verification", "Placement into NHS/private settings", "Revalidation and appraisal dates" ], "vocabulary": [ { "term": "Locum clinician", "runtime_type": "Actor" }, { "term": "Trust / practice client", "runtime_type": "Actor" }, { "term": "Locum shift", "runtime_type": "Object" }, { "term": "Compliance pack", "runtime_type": "Artefact" }, { "term": "Credential expiry status", "runtime_type": "State" }, { "term": "DBS / indemnity check", "runtime_type": "Event" }, { "term": "Clear to work decision", "runtime_type": "Decision" }, { "term": "Shift confirmed", "runtime_type": "Event" }, { "term": "Framework rate card", "runtime_type": "Object" }, { "term": "Revalidation reminder", "runtime_type": "Event" }, { "term": "Filled locum placement", "runtime_type": "Outcome" }, { "term": "Compliance audit pass", "runtime_type": "Artefact" }, { "term": "Vet and place workflow", "runtime_type": "Workflow" }, { "term": "Compliance currency %", "runtime_type": "Learning" } ], "note": "Clinical recruitment is regulated (GMC/NMC registration, DBS, framework agency tiers, mandatory revalidation)." } ] }, { "name": "n-hrOS", "buyer": "HR directors / people-ops leaders and SMB owners who pay per employee/month to run the workforce lifecycle.", "os_test": "Buyer is the employer's HR function (not an agency), state model is the employee lifecycle and case management, vocabulary is contracts/leave/grievance/payroll — a repeatable industry of in-house people teams.", "sectors": [ { "name": "Core HR & employee lifecycle", "operating_domains": [ "Employee record / single source of truth", "Org chart and reporting lines", "Onboarding and offboarding journeys", "Job and pay-grade structure", "Position management / headcount plan", "Document and contract storage", "Lifecycle change requests (promotion, transfer)", "Workforce reporting and analytics" ], "vocabulary": [ { "term": "Employee record", "runtime_type": "Object" }, { "term": "Employee", "runtime_type": "Actor" }, { "term": "Line manager", "runtime_type": "Actor" }, { "term": "Employment contract", "runtime_type": "Artefact" }, { "term": "Employment status (active/on-leave/leaver)", "runtime_type": "State" }, { "term": "Onboarding task completed", "runtime_type": "Event" }, { "term": "Approve change decision", "runtime_type": "Decision" }, { "term": "Org chart", "runtime_type": "Object" }, { "term": "Position / vacancy slot", "runtime_type": "Object" }, { "term": "Promotion effective", "runtime_type": "Event" }, { "term": "Leaver / exit", "runtime_type": "Outcome" }, { "term": "Onboarding journey", "runtime_type": "Workflow" }, { "term": "Headcount report", "runtime_type": "Artefact" }, { "term": "Attrition rate", "runtime_type": "Learning" } ] }, { "name": "Payroll & benefits administration", "operating_domains": [ "Pay runs and cycles", "Gross-to-net calculation and deductions", "Statutory filings (PAYE/RTI, tax)", "Pension auto-enrolment", "Benefits enrolment and elections", "Expense and reimbursement processing", "Payslip distribution", "Year-end / P60 reporting" ], "vocabulary": [ { "term": "Pay run", "runtime_type": "Object" }, { "term": "Payroll administrator", "runtime_type": "Actor" }, { "term": "Gross-to-net calculation", "runtime_type": "Workflow" }, { "term": "Payslip", "runtime_type": "Artefact" }, { "term": "Pay run status (draft/approved/paid)", "runtime_type": "State" }, { "term": "Approve pay run decision", "runtime_type": "Decision" }, { "term": "RTI / statutory submission", "runtime_type": "Event" }, { "term": "Pension auto-enrolment", "runtime_type": "Event" }, { "term": "Benefit election", "runtime_type": "Object" }, { "term": "Deduction / earning line", "runtime_type": "Object" }, { "term": "Payment disbursed", "runtime_type": "Outcome" }, { "term": "P60 / year-end document", "runtime_type": "Artefact" }, { "term": "Payroll accuracy rate", "runtime_type": "Learning" }, { "term": "Employee (payee)", "runtime_type": "Actor" } ], "note": "Payroll is regulated (HMRC RTI/PAYE reporting, statutory pension auto-enrolment, data-protection of pay data)." }, { "name": "Time, attendance & leave", "operating_domains": [ "Working-time and shift schedules", "Clock-in / clock-out capture", "Absence and leave balances", "Holiday and time-off requests", "Overtime and TOIL accrual", "Sickness and statutory leave tracking", "Rota coverage and gaps", "Working-time compliance limits" ], "vocabulary": [ { "term": "Timesheet", "runtime_type": "Artefact" }, { "term": "Schedule / rota", "runtime_type": "Object" }, { "term": "Employee", "runtime_type": "Actor" }, { "term": "Clock-in event", "runtime_type": "Event" }, { "term": "Leave balance", "runtime_type": "Object" }, { "term": "Leave request status (pending/approved)", "runtime_type": "State" }, { "term": "Approve leave decision", "runtime_type": "Decision" }, { "term": "Absence recorded", "runtime_type": "Event" }, { "term": "Overtime / TOIL accrual", "runtime_type": "Object" }, { "term": "Working-time breach", "runtime_type": "State" }, { "term": "Approved time-off", "runtime_type": "Outcome" }, { "term": "Request time-off workflow", "runtime_type": "Workflow" }, { "term": "Absence (Bradford) factor", "runtime_type": "Learning" }, { "term": "Coverage report", "runtime_type": "Artefact" } ], "note": "Bound by working-time regulations and statutory leave entitlements (e.g. EU/UK Working Time Directive, statutory sick/holiday pay)." }, { "name": "Employee relations & case management", "operating_domains": [ "Grievance and disciplinary cases", "Investigation files and evidence", "Hearing and outcome tracking", "Performance improvement plans", "Sickness/absence management cases", "Tribunal and dispute risk", "Policy and acknowledgement records", "Case SLA and escalation" ], "vocabulary": [ { "term": "ER case", "runtime_type": "Object" }, { "term": "Employee (subject)", "runtime_type": "Actor" }, { "term": "Case manager / HRBP", "runtime_type": "Actor" }, { "term": "Grievance raised", "runtime_type": "Event" }, { "term": "Case stage (open/investigation/hearing)", "runtime_type": "State" }, { "term": "Investigation report", "runtime_type": "Artefact" }, { "term": "Disciplinary outcome decision", "runtime_type": "Decision" }, { "term": "Hearing scheduled", "runtime_type": "Event" }, { "term": "PIP / improvement plan", "runtime_type": "Object" }, { "term": "Sanction / outcome letter", "runtime_type": "Artefact" }, { "term": "Case resolved", "runtime_type": "Outcome" }, { "term": "Run the case workflow", "runtime_type": "Workflow" }, { "term": "Tribunal risk flag", "runtime_type": "State" }, { "term": "Time-to-resolution", "runtime_type": "Learning" } ], "note": "Disciplinary/grievance handling is governed by employment law (e.g. ACAS Code in the UK); mishandling creates tribunal liability." }, { "name": "Performance & reviews", "operating_domains": [ "Goal / OKR setting and cascade", "Review cycles and calibration", "Continuous feedback and check-ins", "360 / multi-rater feedback", "Rating and distribution curves", "Succession and talent grids (9-box)", "Compensation review linkage", "Manager and team analytics" ], "vocabulary": [ { "term": "Goal / OKR", "runtime_type": "Object" }, { "term": "Reviewee", "runtime_type": "Actor" }, { "term": "Reviewer / manager", "runtime_type": "Actor" }, { "term": "Review cycle", "runtime_type": "Workflow" }, { "term": "Check-in submitted", "runtime_type": "Event" }, { "term": "Review status (not started/in review/closed)", "runtime_type": "State" }, { "term": "Calibration decision", "runtime_type": "Decision" }, { "term": "360 feedback form", "runtime_type": "Artefact" }, { "term": "Performance rating", "runtime_type": "Outcome" }, { "term": "9-box / talent grid", "runtime_type": "Object" }, { "term": "Review signed off", "runtime_type": "Event" }, { "term": "Engagement / eNPS score", "runtime_type": "Learning" }, { "term": "Goal-attainment rate", "runtime_type": "Learning" }, { "term": "Calibration summary", "runtime_type": "Artefact" } ] } ] }, { "name": "n-staffingOS", "buyer": "Workforce / VMS managers and shift-based employers (retail, hospitality, logistics, gig platforms) who pay to fill and manage deployed labour at scale.", "os_test": "Buyer manages deployed/contingent labour at scale (not lifecycle HR, not placement fees); state model is shift supply-and-demand and deployment; vocabulary is requisition/VMS/deployment/utilisation — distinct repeatable industry of workforce ops.", "sectors": [ { "name": "Shift scheduling & deployment", "operating_domains": [ "Demand forecast per site/day-part", "Shift templates and patterns", "Open-shift marketplace and bidding", "Worker eligibility and skills matching", "Swap, drop and cover requests", "Real-time roster and call-offs", "Labour-budget vs actual hours", "Site-level coverage compliance" ], "vocabulary": [ { "term": "Shift", "runtime_type": "Object" }, { "term": "Shift worker", "runtime_type": "Actor" }, { "term": "Scheduling manager", "runtime_type": "Actor" }, { "term": "Demand forecast", "runtime_type": "Object" }, { "term": "Open shift published", "runtime_type": "Event" }, { "term": "Shift state (open/claimed/covered)", "runtime_type": "State" }, { "term": "Assign / publish decision", "runtime_type": "Decision" }, { "term": "Swap request", "runtime_type": "Event" }, { "term": "Roster / schedule", "runtime_type": "Artefact" }, { "term": "Build the rota workflow", "runtime_type": "Workflow" }, { "term": "Coverage achieved", "runtime_type": "Outcome" }, { "term": "Understaffing alert", "runtime_type": "State" }, { "term": "Schedule-adherence %", "runtime_type": "Learning" }, { "term": "Labour cost vs budget", "runtime_type": "Learning" } ] }, { "name": "Contingent workforce / VMS", "operating_domains": [ "Worker requisitions to suppliers", "Supplier / agency tiers and distribution", "Candidate submittal and selection", "Rate cards and rate-card compliance", "Statement-of-work engagements", "Tenure and co-employment limits", "Spend and savings tracking", "Onboarding/offboarding of contingent staff" ], "vocabulary": [ { "term": "Worker requisition", "runtime_type": "Object" }, { "term": "Contingent worker", "runtime_type": "Actor" }, { "term": "Supplier / staffing agency", "runtime_type": "Actor" }, { "term": "Submittal received", "runtime_type": "Event" }, { "term": "Requisition state (open/filled/closed)", "runtime_type": "State" }, { "term": "Select candidate decision", "runtime_type": "Decision" }, { "term": "Rate card", "runtime_type": "Object" }, { "term": "Statement of work (SOW)", "runtime_type": "Artefact" }, { "term": "Worker engaged / started", "runtime_type": "Event" }, { "term": "Tenure / co-employment limit", "runtime_type": "State" }, { "term": "Filled engagement", "runtime_type": "Outcome" }, { "term": "Distribute requisition workflow", "runtime_type": "Workflow" }, { "term": "Realised savings", "runtime_type": "Learning" }, { "term": "Time-to-submit", "runtime_type": "Learning" } ], "note": "Contingent labour carries co-employment and worker-classification risk (e.g. IR35/AB5-style rules); tenure limits are compliance-driven." }, { "name": "Gig & on-demand workforce", "operating_domains": [ "Job / task offers to the pool", "Worker availability and geo-matching", "Accept / claim flow and surge pricing", "In-task tracking and proof-of-completion", "Ratings and reliability scores", "Instant / earned-wage payouts", "Worker tier and access gating", "Dispute and reassignment handling" ], "vocabulary": [ { "term": "Gig / task offer", "runtime_type": "Object" }, { "term": "Gig worker", "runtime_type": "Actor" }, { "term": "Requester / platform", "runtime_type": "Actor" }, { "term": "Offer accepted", "runtime_type": "Event" }, { "term": "Task state (offered/active/done)", "runtime_type": "State" }, { "term": "Accept gig decision", "runtime_type": "Decision" }, { "term": "Proof of completion", "runtime_type": "Artefact" }, { "term": "Task completed", "runtime_type": "Event" }, { "term": "Reliability / rating score", "runtime_type": "Learning" }, { "term": "Worker tier", "runtime_type": "State" }, { "term": "Instant payout", "runtime_type": "Outcome" }, { "term": "Claim-and-complete workflow", "runtime_type": "Workflow" }, { "term": "Dispute raised", "runtime_type": "Event" }, { "term": "Earnings statement", "runtime_type": "Artefact" } ], "note": "Gig models face worker-classification and minimum-wage regulation (e.g. platform-work directives, AB5/IR35-style tests)." }, { "name": "Field & frontline workforce management", "operating_domains": [ "Job dispatch to mobile workers", "Route and territory optimisation", "Skills, certs and asset matching", "On-site check-in / geofencing", "Work-order completion and signoff", "Parts/asset consumption", "SLA and response-time tracking", "Lone-worker safety monitoring" ], "vocabulary": [ { "term": "Work order / job", "runtime_type": "Object" }, { "term": "Field worker / technician", "runtime_type": "Actor" }, { "term": "Dispatcher", "runtime_type": "Actor" }, { "term": "Job dispatched", "runtime_type": "Event" }, { "term": "Job state (assigned/en-route/onsite/done)", "runtime_type": "State" }, { "term": "Dispatch / route decision", "runtime_type": "Decision" }, { "term": "On-site check-in", "runtime_type": "Event" }, { "term": "Completion certificate", "runtime_type": "Artefact" }, { "term": "Job completed", "runtime_type": "Outcome" }, { "term": "Dispatch-and-complete workflow", "runtime_type": "Workflow" }, { "term": "SLA breach", "runtime_type": "State" }, { "term": "First-time-fix rate", "runtime_type": "Learning" }, { "term": "Lone-worker check", "runtime_type": "Object" }, { "term": "Mobile technician (asset)", "runtime_type": "Object" } ], "note": "Field work is bound by lone-worker safety duties and sector certification (e.g. Gas Safe, electrical, working-at-height)." }, { "name": "Workforce compliance & credentialing", "operating_domains": [ "Worker eligibility and right-to-work", "Certification and licence registry", "Expiry and renewal tracking", "Background and screening checks", "Training currency requirements", "Audit packs and evidence", "Block / suspend on non-compliance", "Regulator reporting" ], "vocabulary": [ { "term": "Worker credential profile", "runtime_type": "Object" }, { "term": "Worker", "runtime_type": "Actor" }, { "term": "Compliance officer", "runtime_type": "Actor" }, { "term": "Certificate / licence", "runtime_type": "Artefact" }, { "term": "Compliance state (clear/expiring/blocked)", "runtime_type": "State" }, { "term": "Check submitted", "runtime_type": "Event" }, { "term": "Clear-to-deploy decision", "runtime_type": "Decision" }, { "term": "Renewal due reminder", "runtime_type": "Event" }, { "term": "Background screen result", "runtime_type": "Artefact" }, { "term": "Verified compliant worker", "runtime_type": "Outcome" }, { "term": "Vet-and-clear workflow", "runtime_type": "Workflow" }, { "term": "Suspension applied", "runtime_type": "Event" }, { "term": "Compliance currency rate", "runtime_type": "Learning" }, { "term": "Audit pack", "runtime_type": "Artefact" } ], "note": "Credentialing enforces statutory checks (right-to-work, DBS/background screening, sector licensing) with audit obligations." } ] }, { "name": "n-learningOS", "buyer": "L&D / talent-development leaders, training providers and compliance managers who pay per learner to build skills and prove training.", "os_test": "Buyer is L&D/training (not HR ops or recruiting); state model is enrolment-to-mastery and competency; vocabulary is course/SCORM/credential/competency — a repeatable industry of learning teams and training businesses.", "sectors": [ { "name": "Corporate L&D / LMS", "operating_domains": [ "Course catalogue and learning paths", "Enrolment and assignment rules", "Content (SCORM/xAPI) delivery", "Progress and completion tracking", "Assessments and pass marks", "Manager-assigned training", "Skills-gap mapping", "Learning analytics and reporting" ], "vocabulary": [ { "term": "Course", "runtime_type": "Object" }, { "term": "Learner", "runtime_type": "Actor" }, { "term": "L&D administrator", "runtime_type": "Actor" }, { "term": "Learning path", "runtime_type": "Object" }, { "term": "Enrolment created", "runtime_type": "Event" }, { "term": "Progress state (not started/in progress/complete)", "runtime_type": "State" }, { "term": "Assign training decision", "runtime_type": "Decision" }, { "term": "Assessment / quiz", "runtime_type": "Artefact" }, { "term": "Module completed", "runtime_type": "Event" }, { "term": "Course completion", "runtime_type": "Outcome" }, { "term": "Complete-the-path workflow", "runtime_type": "Workflow" }, { "term": "Certificate of completion", "runtime_type": "Artefact" }, { "term": "Completion rate", "runtime_type": "Learning" }, { "term": "Skills-gap insight", "runtime_type": "Learning" } ] }, { "name": "Compliance & mandatory training", "operating_domains": [ "Mandatory course matrix by role", "Recurring renewal cycles", "Due / overdue tracking", "Attestations and sign-offs", "Policy acknowledgements", "Audit-ready evidence trails", "Escalation on non-completion", "Regulator / inspection reporting" ], "vocabulary": [ { "term": "Mandatory course", "runtime_type": "Object" }, { "term": "Employee (learner)", "runtime_type": "Actor" }, { "term": "Compliance lead", "runtime_type": "Actor" }, { "term": "Training matrix", "runtime_type": "Object" }, { "term": "Training assigned", "runtime_type": "Event" }, { "term": "Compliance state (current/due/overdue)", "runtime_type": "State" }, { "term": "Sign-off / attestation decision", "runtime_type": "Decision" }, { "term": "Completion record", "runtime_type": "Artefact" }, { "term": "Renewal due", "runtime_type": "Event" }, { "term": "Verified compliant", "runtime_type": "Outcome" }, { "term": "Renew-and-attest workflow", "runtime_type": "Workflow" }, { "term": "Escalation raised", "runtime_type": "Event" }, { "term": "Compliance completion %", "runtime_type": "Learning" }, { "term": "Audit evidence pack", "runtime_type": "Artefact" } ], "note": "Mandatory training satisfies legal/sector duties (e.g. health & safety, safeguarding, AML/financial-services CPD) with audit requirements." }, { "name": "Apprenticeships & vocational training", "operating_domains": [ "Apprenticeship standards and frameworks", "Learner cohorts and start dates", "On-/off-the-job training hours log", "Portfolio of evidence", "Progress reviews (tripartite)", "End-point assessment gateway", "Funding and levy drawdown", "Achievement and dropout tracking" ], "vocabulary": [ { "term": "Apprenticeship standard", "runtime_type": "Object" }, { "term": "Apprentice", "runtime_type": "Actor" }, { "term": "Training provider / coach", "runtime_type": "Actor" }, { "term": "Off-the-job hours log", "runtime_type": "Object" }, { "term": "Progress review held", "runtime_type": "Event" }, { "term": "Learner state (on-programme/gateway/EPA)", "runtime_type": "State" }, { "term": "Gateway-ready decision", "runtime_type": "Decision" }, { "term": "Portfolio of evidence", "runtime_type": "Artefact" }, { "term": "End-point assessment", "runtime_type": "Event" }, { "term": "Achievement / completion", "runtime_type": "Outcome" }, { "term": "Deliver-the-standard workflow", "runtime_type": "Workflow" }, { "term": "Funding / levy claim", "runtime_type": "Artefact" }, { "term": "Achievement rate", "runtime_type": "Learning" }, { "term": "Funding-rules client / employer", "runtime_type": "Actor" } ], "note": "Apprenticeships are regulated and funded (e.g. ESFA/IfATE standards, levy rules, Ofsted inspection, mandatory EPA)." }, { "name": "Certification & continuing professional development (CPD)", "operating_domains": [ "Credential and qualification catalogue", "CPD point / credit accrual", "Exam booking and proctoring", "Digital badge / credential issuance", "Recertification cycles", "Member / candidate registry", "Revocation and verification", "Awarding-body reporting" ], "vocabulary": [ { "term": "Credential / qualification", "runtime_type": "Object" }, { "term": "Candidate / member", "runtime_type": "Actor" }, { "term": "Awarding body / assessor", "runtime_type": "Actor" }, { "term": "CPD record", "runtime_type": "Object" }, { "term": "Exam sat", "runtime_type": "Event" }, { "term": "Credential state (active/lapsed/revoked)", "runtime_type": "State" }, { "term": "Award credential decision", "runtime_type": "Decision" }, { "term": "Digital badge / certificate", "runtime_type": "Artefact" }, { "term": "Recertification due", "runtime_type": "Event" }, { "term": "Certified professional", "runtime_type": "Outcome" }, { "term": "Certify-and-renew workflow", "runtime_type": "Workflow" }, { "term": "Verification request", "runtime_type": "Event" }, { "term": "Pass rate", "runtime_type": "Learning" }, { "term": "CPD credits earned", "runtime_type": "Learning" } ], "note": "Certification bodies operate under accreditation and awarding-body rules (e.g. Ofqual, ISO/IEC 17024) governing exam integrity and revocation." }, { "name": "Skills & talent development", "operating_domains": [ "Skills taxonomy and inventory", "Self / manager skill assessments", "Personal development plans", "Mentoring and coaching matches", "Internal mobility / gig marketplace", "Career-path and role mapping", "Capability-gap analytics", "Reskilling programme tracking" ], "vocabulary": [ { "term": "Skill", "runtime_type": "Object" }, { "term": "Employee (talent)", "runtime_type": "Actor" }, { "term": "Mentor / coach", "runtime_type": "Actor" }, { "term": "Skills inventory", "runtime_type": "Object" }, { "term": "Skill assessed", "runtime_type": "Event" }, { "term": "Proficiency state (novice→expert)", "runtime_type": "State" }, { "term": "Recommend development decision", "runtime_type": "Decision" }, { "term": "Development plan (PDP)", "runtime_type": "Artefact" }, { "term": "Mentoring match made", "runtime_type": "Event" }, { "term": "Capability uplift", "runtime_type": "Outcome" }, { "term": "Grow-the-skill workflow", "runtime_type": "Workflow" }, { "term": "Internal mobility move", "runtime_type": "Event" }, { "term": "Skills-coverage index", "runtime_type": "Learning" }, { "term": "Time-to-proficiency", "runtime_type": "Learning" } ] } ] } ] }, { "name": "Education", "os": [ { "name": "n-eduOS", "buyer": "K-12 schools, multi-academy trusts and districts — paid for by the school/district administration budget.", "os_test": "Distinct buyer (head/principal/district), statutory compliance state model (attendance, safeguarding, special-needs plans) and a daily-operations vocabulary no other OS shares — repeatable across tens of thousands of schools.", "sectors": [ { "name": "Primary & Secondary School Operations", "operating_domains": [ "Daily attendance and absence registers", "Timetable and room/teacher allocation", "Pupil records and pastoral notes", "Parent communications and consent", "Behaviour and rewards tracking", "Internal assessment and report cards", "Safeguarding referrals and child-protection logs" ], "vocabulary": [ { "term": "Pupil", "runtime_type": "Actor" }, { "term": "Teacher", "runtime_type": "Actor" }, { "term": "Class group / form", "runtime_type": "Object" }, { "term": "Timetable", "runtime_type": "Object" }, { "term": "Lesson period", "runtime_type": "Event" }, { "term": "Register taken", "runtime_type": "Event" }, { "term": "Marked present / absent", "runtime_type": "State" }, { "term": "Detention issued", "runtime_type": "Decision" }, { "term": "Safeguarding referral", "runtime_type": "Workflow" }, { "term": "Report card", "runtime_type": "Artefact" }, { "term": "Parental consent form", "runtime_type": "Artefact" }, { "term": "End-of-year promotion", "runtime_type": "Outcome" }, { "term": "Attendance rate", "runtime_type": "Learning" }, { "term": "Behaviour point", "runtime_type": "Object" }, { "term": "Pastoral note", "runtime_type": "Artefact" } ], "note": "Statutory attendance returns and safeguarding/child-protection duties are legally mandated (e.g. KCSIE in England)." }, { "name": "Special Educational Needs & Inclusion", "operating_domains": [ "Individual education / support plans", "EHCP / IEP statutory reviews", "Specialist intervention scheduling", "Teaching-assistant deployment", "Accessibility and exam-access arrangements", "Annual review meetings with parents", "Funding and provision mapping" ], "vocabulary": [ { "term": "Learner with SEND", "runtime_type": "Actor" }, { "term": "SENCo (coordinator)", "runtime_type": "Actor" }, { "term": "Education, Health & Care Plan", "runtime_type": "Artefact" }, { "term": "Provision map", "runtime_type": "Object" }, { "term": "Intervention session", "runtime_type": "Event" }, { "term": "On the SEN register", "runtime_type": "State" }, { "term": "Plan-do-review cycle", "runtime_type": "Workflow" }, { "term": "Annual review held", "runtime_type": "Event" }, { "term": "Exam-access arrangement granted", "runtime_type": "Decision" }, { "term": "Funding band assigned", "runtime_type": "Decision" }, { "term": "Target met", "runtime_type": "Outcome" }, { "term": "Progress against target", "runtime_type": "Learning" }, { "term": "Support plan", "runtime_type": "Artefact" }, { "term": "Specialist referral", "runtime_type": "Workflow" } ], "note": "EHCP / IEP processes and statutory annual reviews are legally regulated provision for disabled learners." }, { "name": "School Admissions & Enrolment", "operating_domains": [ "Open-day and prospectus enquiries", "Application intake and waitlists", "Catchment and oversubscription criteria", "Offer and acceptance management", "Appeals handling", "In-year and mid-term transfers", "Roll-forward / census reconciliation" ], "vocabulary": [ { "term": "Applicant family", "runtime_type": "Actor" }, { "term": "Admissions officer", "runtime_type": "Actor" }, { "term": "Application", "runtime_type": "Object" }, { "term": "Waitlist", "runtime_type": "Object" }, { "term": "Offer made", "runtime_type": "Event" }, { "term": "Place accepted", "runtime_type": "State" }, { "term": "Oversubscription criteria applied", "runtime_type": "Decision" }, { "term": "Appeal lodged", "runtime_type": "Workflow" }, { "term": "Offer letter", "runtime_type": "Artefact" }, { "term": "Enrolled on roll", "runtime_type": "Outcome" }, { "term": "Fill rate", "runtime_type": "Learning" }, { "term": "Catchment boundary", "runtime_type": "Object" }, { "term": "In-year transfer", "runtime_type": "Event" }, { "term": "Census record", "runtime_type": "Artefact" } ], "note": "School admissions follow a statutory admissions code with a legal appeals process." }, { "name": "Curriculum & Lesson Planning", "operating_domains": [ "Scheme-of-work design", "Lesson plan authoring and sharing", "Learning-objective and standards mapping", "Resource and worksheet libraries", "Differentiation for ability groups", "Cross-class moderation", "Curriculum coverage tracking" ], "vocabulary": [ { "term": "Subject lead", "runtime_type": "Actor" }, { "term": "Scheme of work", "runtime_type": "Object" }, { "term": "Lesson plan", "runtime_type": "Artefact" }, { "term": "Learning objective", "runtime_type": "Object" }, { "term": "Curriculum standard", "runtime_type": "Object" }, { "term": "Lesson delivered", "runtime_type": "Event" }, { "term": "Plan published", "runtime_type": "State" }, { "term": "Differentiation choice", "runtime_type": "Decision" }, { "term": "Moderation review", "runtime_type": "Workflow" }, { "term": "Resource pack", "runtime_type": "Artefact" }, { "term": "Coverage complete", "runtime_type": "Outcome" }, { "term": "Coverage gap", "runtime_type": "Learning" }, { "term": "Knowledge organiser", "runtime_type": "Artefact" }, { "term": "Pacing guide", "runtime_type": "Object" } ] }, { "name": "Parent Engagement & Communications", "operating_domains": [ "Announcements and newsletters", "Parents' evening / conference booking", "Permission slips and trip consent", "Fee, lunch and club payments", "Absence reporting by parents", "Two-way messaging and translation", "Home-school agreement tracking" ], "vocabulary": [ { "term": "Parent / carer", "runtime_type": "Actor" }, { "term": "School office", "runtime_type": "Actor" }, { "term": "Message thread", "runtime_type": "Object" }, { "term": "Newsletter", "runtime_type": "Artefact" }, { "term": "Message sent", "runtime_type": "Event" }, { "term": "Read receipt", "runtime_type": "State" }, { "term": "Parents' evening slot booked", "runtime_type": "Event" }, { "term": "Consent given", "runtime_type": "Decision" }, { "term": "Permission slip", "runtime_type": "Artefact" }, { "term": "Trip payment workflow", "runtime_type": "Workflow" }, { "term": "Payment collected", "runtime_type": "Outcome" }, { "term": "Engagement rate", "runtime_type": "Learning" }, { "term": "Absence report", "runtime_type": "Event" }, { "term": "Home-school agreement", "runtime_type": "Artefact" } ] }, { "name": "School Finance & Operations", "operating_domains": [ "Budget setting and forecasting", "Pupil-premium / grant tracking", "Procurement and purchase orders", "Catering and free-school-meal eligibility", "Facilities and maintenance requests", "Staff cover and supply booking", "Statutory financial returns" ], "vocabulary": [ { "term": "Business manager", "runtime_type": "Actor" }, { "term": "Budget line", "runtime_type": "Object" }, { "term": "Purchase order", "runtime_type": "Artefact" }, { "term": "Grant fund", "runtime_type": "Object" }, { "term": "Order approved", "runtime_type": "Decision" }, { "term": "Invoice received", "runtime_type": "Event" }, { "term": "Within budget", "runtime_type": "State" }, { "term": "Cover-booking workflow", "runtime_type": "Workflow" }, { "term": "Supply teacher booked", "runtime_type": "Event" }, { "term": "Maintenance ticket", "runtime_type": "Object" }, { "term": "Year-end accounts", "runtime_type": "Artefact" }, { "term": "Balanced budget", "runtime_type": "Outcome" }, { "term": "Spend per pupil", "runtime_type": "Learning" }, { "term": "Free-school-meal eligibility", "runtime_type": "State" } ], "note": "Publicly-funded schools must file statutory financial returns and grant-spend declarations." } ] }, { "name": "n-universityOS", "buyer": "Universities and higher-education colleges — paid for by the registrar's / provost's institutional systems budget.", "os_test": "Own buyer (registrar, provost, dean), a credit-and-degree-progression state model unique to HE, research-grant and student-lifecycle workflows, and vocabulary (modules, credits, awards, tenure) absent elsewhere — repeatable across thousands of institutions.", "sectors": [ { "name": "Student Lifecycle & Registry", "operating_domains": [ "Course and module enrolment", "Credit accumulation and progression", "Programme-of-study management", "Withdrawal, suspension and reinstatement", "Transcript and award production", "Graduation and conferral", "Statutory student-data returns" ], "vocabulary": [ { "term": "Student", "runtime_type": "Actor" }, { "term": "Registrar", "runtime_type": "Actor" }, { "term": "Module", "runtime_type": "Object" }, { "term": "Programme of study", "runtime_type": "Object" }, { "term": "Credit", "runtime_type": "Object" }, { "term": "Enrolment confirmed", "runtime_type": "Event" }, { "term": "Good standing", "runtime_type": "State" }, { "term": "Progression decision", "runtime_type": "Decision" }, { "term": "Suspend-and-reinstate workflow", "runtime_type": "Workflow" }, { "term": "Transcript", "runtime_type": "Artefact" }, { "term": "Degree conferred", "runtime_type": "Outcome" }, { "term": "Continuation rate", "runtime_type": "Learning" }, { "term": "Award classification", "runtime_type": "Decision" }, { "term": "Diploma certificate", "runtime_type": "Artefact" } ], "note": "Awarding degrees is a regulated activity tied to degree-awarding-powers and statutory data returns (HESA / IPEDS)." }, { "name": "Admissions & Recruitment", "operating_domains": [ "Applicant funnel and CRM", "Entry-requirement and offer rules", "Clearing / waitlist management", "International student visa sponsorship", "Scholarship and bursary allocation", "Deposit and acceptance tracking", "Yield and conversion analytics" ], "vocabulary": [ { "term": "Applicant", "runtime_type": "Actor" }, { "term": "Admissions tutor", "runtime_type": "Actor" }, { "term": "Application", "runtime_type": "Object" }, { "term": "Offer made", "runtime_type": "Event" }, { "term": "Conditional offer", "runtime_type": "State" }, { "term": "Offer-decision workflow", "runtime_type": "Workflow" }, { "term": "Scholarship awarded", "runtime_type": "Decision" }, { "term": "Visa sponsorship (CAS)", "runtime_type": "Artefact" }, { "term": "Deposit paid", "runtime_type": "Event" }, { "term": "Place confirmed", "runtime_type": "Outcome" }, { "term": "Conversion rate", "runtime_type": "Learning" }, { "term": "Entry tariff", "runtime_type": "Object" }, { "term": "Clearing place", "runtime_type": "Object" }, { "term": "Bursary letter", "runtime_type": "Artefact" } ], "note": "International recruitment requires licensed visa sponsorship and immigration-compliance reporting." }, { "name": "Research Administration & Grants", "operating_domains": [ "Funding-call discovery", "Grant proposal and costing", "Award setup and budget management", "Ethics and integrity approval", "Research outputs and publications", "Ethics / IRB review", "Impact and assessment submissions" ], "vocabulary": [ { "term": "Principal investigator", "runtime_type": "Actor" }, { "term": "Research office", "runtime_type": "Actor" }, { "term": "Funding call", "runtime_type": "Object" }, { "term": "Grant proposal", "runtime_type": "Artefact" }, { "term": "Proposal submitted", "runtime_type": "Event" }, { "term": "Award active", "runtime_type": "State" }, { "term": "Ethics-approval workflow", "runtime_type": "Workflow" }, { "term": "Ethics approval granted", "runtime_type": "Decision" }, { "term": "Grant budget", "runtime_type": "Object" }, { "term": "Publication", "runtime_type": "Artefact" }, { "term": "Grant awarded", "runtime_type": "Outcome" }, { "term": "Citation / impact score", "runtime_type": "Learning" }, { "term": "Milestone report", "runtime_type": "Artefact" }, { "term": "Spend-down decision", "runtime_type": "Decision" } ], "note": "Human-subjects research requires ethics/IRB approval and funder-mandated integrity compliance." }, { "name": "Academic Quality & Assessment", "operating_domains": [ "Exam scheduling and venues", "Coursework submission and marking", "Plagiarism / academic-integrity checks", "Exam-board moderation", "External examiner sign-off", "Mitigating-circumstances handling", "Programme review and validation" ], "vocabulary": [ { "term": "Examiner", "runtime_type": "Actor" }, { "term": "External examiner", "runtime_type": "Actor" }, { "term": "Assessment", "runtime_type": "Object" }, { "term": "Submission", "runtime_type": "Artefact" }, { "term": "Work submitted", "runtime_type": "Event" }, { "term": "Under moderation", "runtime_type": "State" }, { "term": "Exam-board workflow", "runtime_type": "Workflow" }, { "term": "Mark ratified", "runtime_type": "Decision" }, { "term": "Academic-integrity flag", "runtime_type": "Event" }, { "term": "Mitigating circumstances granted", "runtime_type": "Decision" }, { "term": "Final grade", "runtime_type": "Outcome" }, { "term": "Pass rate", "runtime_type": "Learning" }, { "term": "Exam-board minutes", "runtime_type": "Artefact" }, { "term": "Module rubric", "runtime_type": "Object" } ], "note": "Assessment and award standards are governed by quality-assurance regulators (e.g. QAA / OfS, accreditation bodies)." }, { "name": "Faculty & Academic HR", "operating_domains": [ "Workload and teaching allocation", "Tenure / promotion cases", "Sabbatical and leave planning", "Probation and review", "Appointment and contract management", "Peer teaching observation", "Academic performance review" ], "vocabulary": [ { "term": "Academic staff member", "runtime_type": "Actor" }, { "term": "Dean / head of department", "runtime_type": "Actor" }, { "term": "Workload model", "runtime_type": "Object" }, { "term": "Teaching allocation", "runtime_type": "Object" }, { "term": "Promotion case submitted", "runtime_type": "Event" }, { "term": "On probation", "runtime_type": "State" }, { "term": "Tenure-review workflow", "runtime_type": "Workflow" }, { "term": "Promotion decision", "runtime_type": "Decision" }, { "term": "Sabbatical approved", "runtime_type": "Decision" }, { "term": "Appointment contract", "runtime_type": "Artefact" }, { "term": "Tenure granted", "runtime_type": "Outcome" }, { "term": "Teaching evaluation score", "runtime_type": "Learning" }, { "term": "Observation report", "runtime_type": "Artefact" }, { "term": "Workload balance", "runtime_type": "State" } ] }, { "name": "Student Support & Wellbeing", "operating_domains": [ "Counselling and wellbeing appointments", "Disability and accessibility support", "Academic advising / tutoring", "At-risk early-warning monitoring", "Hardship and welfare funds", "Conduct and disciplinary cases", "Retention interventions" ], "vocabulary": [ { "term": "Student", "runtime_type": "Actor" }, { "term": "Wellbeing adviser", "runtime_type": "Actor" }, { "term": "Support case", "runtime_type": "Object" }, { "term": "Appointment", "runtime_type": "Object" }, { "term": "Appointment booked", "runtime_type": "Event" }, { "term": "Flagged at-risk", "runtime_type": "State" }, { "term": "Disability support plan", "runtime_type": "Artefact" }, { "term": "Referral workflow", "runtime_type": "Workflow" }, { "term": "Intervention decision", "runtime_type": "Decision" }, { "term": "Hardship fund granted", "runtime_type": "Decision" }, { "term": "Student retained", "runtime_type": "Outcome" }, { "term": "Engagement / risk score", "runtime_type": "Learning" }, { "term": "Case note", "runtime_type": "Artefact" }, { "term": "Conduct hearing", "runtime_type": "Event" } ], "note": "Disability support and student conduct processes carry statutory duty-of-care and equality obligations." } ] }, { "name": "n-trainingOS", "buyer": "Corporate L&D teams, vocational training providers and bootcamps — paid for by the learning-and-development or commercial-training budget.", "os_test": "Distinct buyer (CLO / training-provider owner), a competency-and-completion state model rather than degrees, cohort/booking commerce workflows, and vocabulary (course, cohort, seat, completion) unlike school or degree systems — repeatable across the corporate-learning and vocational market.", "sectors": [ { "name": "Corporate Learning & Development", "operating_domains": [ "Course catalogue and assignment", "Mandatory training campaigns", "Skill / competency frameworks", "Learning paths and curricula", "Manager-team learning dashboards", "Content authoring and updates", "Completion and compliance reporting" ], "vocabulary": [ { "term": "Learner / employee", "runtime_type": "Actor" }, { "term": "L&D administrator", "runtime_type": "Actor" }, { "term": "Course", "runtime_type": "Object" }, { "term": "Learning path", "runtime_type": "Object" }, { "term": "Course assigned", "runtime_type": "Event" }, { "term": "In progress", "runtime_type": "State" }, { "term": "Enrolment workflow", "runtime_type": "Workflow" }, { "term": "Skill gap flagged", "runtime_type": "Decision" }, { "term": "Competency", "runtime_type": "Object" }, { "term": "Course completed", "runtime_type": "Outcome" }, { "term": "Completion rate", "runtime_type": "Learning" }, { "term": "Completion certificate", "runtime_type": "Artefact" }, { "term": "Course content / module", "runtime_type": "Artefact" }, { "term": "Due-date breached", "runtime_type": "State" } ] }, { "name": "Compliance & Mandatory Training", "operating_domains": [ "Regulatory training requirements", "Renewal and expiry tracking", "Role-based training matrices", "Audit-evidence collection", "Attestation and sign-off", "Escalation for overdue training", "Regulator reporting packs" ], "vocabulary": [ { "term": "Regulated worker", "runtime_type": "Actor" }, { "term": "Compliance officer", "runtime_type": "Actor" }, { "term": "Training requirement", "runtime_type": "Object" }, { "term": "Training matrix", "runtime_type": "Object" }, { "term": "Training assigned", "runtime_type": "Event" }, { "term": "Compliant", "runtime_type": "State" }, { "term": "Expired / lapsed", "runtime_type": "State" }, { "term": "Renewal workflow", "runtime_type": "Workflow" }, { "term": "Attestation signed", "runtime_type": "Decision" }, { "term": "Audit evidence pack", "runtime_type": "Artefact" }, { "term": "Certificate of completion", "runtime_type": "Artefact" }, { "term": "Fully compliant workforce", "runtime_type": "Outcome" }, { "term": "Compliance rate", "runtime_type": "Learning" }, { "term": "Overdue escalation", "runtime_type": "Event" } ], "note": "Tracks legally-mandated training (health-and-safety, AML, data-protection) where non-compliance carries regulatory penalty." }, { "name": "Vocational & Apprenticeship Training", "operating_domains": [ "Apprenticeship standards and frameworks", "On-the-job / off-the-job hours logging", "Portfolio of evidence building", "Workplace assessor visits", "Functional-skills delivery", "Gateway and end-point assessment", "Funding and levy claims" ], "vocabulary": [ { "term": "Apprentice", "runtime_type": "Actor" }, { "term": "Assessor / coach", "runtime_type": "Actor" }, { "term": "Apprenticeship standard", "runtime_type": "Object" }, { "term": "Evidence portfolio", "runtime_type": "Object" }, { "term": "Assessor visit", "runtime_type": "Event" }, { "term": "Off-the-job hours", "runtime_type": "Object" }, { "term": "On programme", "runtime_type": "State" }, { "term": "Gateway workflow", "runtime_type": "Workflow" }, { "term": "Gateway decision", "runtime_type": "Decision" }, { "term": "End-point assessment", "runtime_type": "Event" }, { "term": "Apprenticeship achieved", "runtime_type": "Outcome" }, { "term": "Achievement rate", "runtime_type": "Learning" }, { "term": "Learning agreement", "runtime_type": "Artefact" }, { "term": "Levy claim", "runtime_type": "Artefact" } ], "note": "Apprenticeships are government-funded and regulated (e.g. ESFA / Ofsted), with mandated end-point assessment and funding rules." }, { "name": "Coding Bootcamps & Cohort Programmes", "operating_domains": [ "Cohort scheduling and capacity", "Project and assignment grading", "Mentor and instructor allocation", "Career-services and placement", "Income-share / financing agreements", "Capstone and demo-day delivery", "Outcomes / job-placement reporting" ], "vocabulary": [ { "term": "Bootcamp student", "runtime_type": "Actor" }, { "term": "Instructor / mentor", "runtime_type": "Actor" }, { "term": "Cohort", "runtime_type": "Object" }, { "term": "Sprint / project", "runtime_type": "Object" }, { "term": "Project submitted", "runtime_type": "Event" }, { "term": "Active in cohort", "runtime_type": "State" }, { "term": "Capstone-review workflow", "runtime_type": "Workflow" }, { "term": "Graduation decision", "runtime_type": "Decision" }, { "term": "Income-share agreement", "runtime_type": "Artefact" }, { "term": "Capstone project", "runtime_type": "Artefact" }, { "term": "Job placement", "runtime_type": "Outcome" }, { "term": "Placement rate", "runtime_type": "Learning" }, { "term": "Demo day", "runtime_type": "Event" }, { "term": "Graduated", "runtime_type": "State" } ], "note": "Income-share / deferred-tuition financing is a regulated consumer-credit product in many jurisdictions." }, { "name": "Online Course Marketplace (Creator)", "operating_domains": [ "Course publishing and pricing", "Lesson and module authoring", "Student enrolment and access", "Reviews and ratings", "Promotions and coupons", "Payouts and revenue share", "Engagement and drop-off analytics" ], "vocabulary": [ { "term": "Course creator", "runtime_type": "Actor" }, { "term": "Enrolled learner", "runtime_type": "Actor" }, { "term": "Course listing", "runtime_type": "Object" }, { "term": "Lesson / video", "runtime_type": "Artefact" }, { "term": "Purchase / enrolment", "runtime_type": "Event" }, { "term": "Published", "runtime_type": "State" }, { "term": "Coupon issued", "runtime_type": "Decision" }, { "term": "Payout workflow", "runtime_type": "Workflow" }, { "term": "Review left", "runtime_type": "Event" }, { "term": "Certificate of completion", "runtime_type": "Artefact" }, { "term": "Revenue earned", "runtime_type": "Outcome" }, { "term": "Completion / watch rate", "runtime_type": "Learning" }, { "term": "Coupon code", "runtime_type": "Object" }, { "term": "Refund requested", "runtime_type": "Event" } ] }, { "name": "Instructor-Led & Classroom Training Operations", "operating_domains": [ "Scheduled class and session booking", "Seat and waitlist management", "Trainer and venue allocation", "Joining instructions and logistics", "Materials and kit distribution", "Attendance and sign-in sheets", "Post-course evaluation" ], "vocabulary": [ { "term": "Delegate", "runtime_type": "Actor" }, { "term": "Trainer", "runtime_type": "Actor" }, { "term": "Scheduled session", "runtime_type": "Object" }, { "term": "Seat", "runtime_type": "Object" }, { "term": "Booking placed", "runtime_type": "Event" }, { "term": "Confirmed / waitlisted", "runtime_type": "State" }, { "term": "Booking-and-allocation workflow", "runtime_type": "Workflow" }, { "term": "Venue assigned", "runtime_type": "Decision" }, { "term": "Joining instructions", "runtime_type": "Artefact" }, { "term": "Attended", "runtime_type": "Outcome" }, { "term": "Attendance / fill rate", "runtime_type": "Learning" }, { "term": "Sign-in sheet", "runtime_type": "Artefact" }, { "term": "Course materials", "runtime_type": "Artefact" }, { "term": "Evaluation submitted", "runtime_type": "Event" } ] } ] }, { "name": "n-certificationOS", "buyer": "Awarding bodies, professional institutes and exam boards — paid for by the certification/credentialing-programme budget.", "os_test": "Own buyer (certification-body owner / chief examiner), a credential-issuance-and-validity state model (issued, expired, revoked) distinct from learning delivery, secure exam-integrity workflows, and vocabulary (candidate, credential, recertification, verification) unique to credentialing — repeatable across professional bodies worldwide.", "sectors": [ { "name": "Professional Certification Programmes", "operating_domains": [ "Eligibility and prerequisite checks", "Exam registration and scheduling", "Candidate identity verification", "Result determination and grading", "Credential issuance", "Recertification and CPD tracking", "Public credential verification" ], "vocabulary": [ { "term": "Candidate", "runtime_type": "Actor" }, { "term": "Certification body", "runtime_type": "Actor" }, { "term": "Credential", "runtime_type": "Object" }, { "term": "Eligibility application", "runtime_type": "Object" }, { "term": "Exam booked", "runtime_type": "Event" }, { "term": "Certified / active", "runtime_type": "State" }, { "term": "Recertification workflow", "runtime_type": "Workflow" }, { "term": "Pass/fail determination", "runtime_type": "Decision" }, { "term": "Credential issued", "runtime_type": "Outcome" }, { "term": "Digital badge / certificate", "runtime_type": "Artefact" }, { "term": "Pass rate", "runtime_type": "Learning" }, { "term": "Expired credential", "runtime_type": "State" }, { "term": "CPD points logged", "runtime_type": "Event" }, { "term": "Verification record", "runtime_type": "Artefact" } ], "note": "Professional certification is frequently accredited (e.g. ISO 17024) and may be a legal requirement to practise." }, { "name": "Exam Delivery & Proctoring", "operating_domains": [ "Test-centre and slot allocation", "Online / remote proctoring", "Item bank and form assembly", "Live invigilation and incident handling", "Candidate authentication", "Response capture and scoring", "Security-breach investigation" ], "vocabulary": [ { "term": "Test-taker", "runtime_type": "Actor" }, { "term": "Proctor / invigilator", "runtime_type": "Actor" }, { "term": "Exam form", "runtime_type": "Object" }, { "term": "Test slot", "runtime_type": "Object" }, { "term": "Exam started", "runtime_type": "Event" }, { "term": "In session", "runtime_type": "State" }, { "term": "Proctoring workflow", "runtime_type": "Workflow" }, { "term": "Flag / intervene decision", "runtime_type": "Decision" }, { "term": "Integrity incident logged", "runtime_type": "Event" }, { "term": "Score report", "runtime_type": "Artefact" }, { "term": "Result delivered", "runtime_type": "Outcome" }, { "term": "Flag rate", "runtime_type": "Learning" }, { "term": "Voided / invalidated", "runtime_type": "State" }, { "term": "Incident report", "runtime_type": "Artefact" } ], "note": "High-stakes exam delivery is governed by test-security and data-protection standards; biometric proctoring is regulated." }, { "name": "Licensure & Regulatory Examinations", "operating_domains": [ "Statutory eligibility screening", "Fitness-to-practise checks", "Licence issuance and renewal", "Mandatory continuing-education tracking", "Register / roster maintenance", "Complaints and disciplinary action", "Regulator data reporting" ], "vocabulary": [ { "term": "Licensee / practitioner", "runtime_type": "Actor" }, { "term": "Licensing board", "runtime_type": "Actor" }, { "term": "Licence", "runtime_type": "Object" }, { "term": "Public register", "runtime_type": "Object" }, { "term": "Application submitted", "runtime_type": "Event" }, { "term": "Licensed / in good standing", "runtime_type": "State" }, { "term": "Renewal workflow", "runtime_type": "Workflow" }, { "term": "Fitness-to-practise decision", "runtime_type": "Decision" }, { "term": "Licence granted", "runtime_type": "Outcome" }, { "term": "Licence certificate", "runtime_type": "Artefact" }, { "term": "Suspended / revoked", "runtime_type": "State" }, { "term": "Disciplinary case opened", "runtime_type": "Event" }, { "term": "Continuing-education compliance", "runtime_type": "Learning" }, { "term": "Register entry", "runtime_type": "Artefact" } ], "note": "Licensure to practise (medicine, law, engineering, finance) is a statutory regulated activity with legal enforcement." }, { "name": "Digital Credentials & Verification", "operating_domains": [ "Verifiable credential issuance", "Open-badge design and criteria", "Wallet and sharing", "Employer / third-party verification", "Credential revocation", "Stacking and pathways", "Issuance analytics" ], "vocabulary": [ { "term": "Credential holder", "runtime_type": "Actor" }, { "term": "Issuer", "runtime_type": "Actor" }, { "term": "Verifiable credential", "runtime_type": "Object" }, { "term": "Badge criteria", "runtime_type": "Object" }, { "term": "Credential issued", "runtime_type": "Event" }, { "term": "Valid", "runtime_type": "State" }, { "term": "Verification request workflow", "runtime_type": "Workflow" }, { "term": "Revocation decision", "runtime_type": "Decision" }, { "term": "Open badge", "runtime_type": "Artefact" }, { "term": "Verified by employer", "runtime_type": "Outcome" }, { "term": "Verification volume", "runtime_type": "Learning" }, { "term": "Revoked", "runtime_type": "State" }, { "term": "Shared to wallet", "runtime_type": "Event" }, { "term": "Credential record", "runtime_type": "Artefact" } ] }, { "name": "Awarding Body Standards & Accreditation", "operating_domains": [ "Qualification / standard design", "Centre approval and quality assurance", "External moderation and verification", "Standardisation of markers", "Appeals and enquiries about results", "Malpractice investigation", "Awarding and certification cycle" ], "vocabulary": [ { "term": "Approved centre", "runtime_type": "Actor" }, { "term": "External verifier", "runtime_type": "Actor" }, { "term": "Qualification standard", "runtime_type": "Object" }, { "term": "Assessment specification", "runtime_type": "Object" }, { "term": "Centre approved", "runtime_type": "Event" }, { "term": "Under verification", "runtime_type": "State" }, { "term": "Standardisation workflow", "runtime_type": "Workflow" }, { "term": "Award decision", "runtime_type": "Decision" }, { "term": "Enquiry about results lodged", "runtime_type": "Event" }, { "term": "Certificate issued", "runtime_type": "Artefact" }, { "term": "Qualification awarded", "runtime_type": "Outcome" }, { "term": "Centre conformance rate", "runtime_type": "Learning" }, { "term": "Malpractice case", "runtime_type": "Object" }, { "term": "Verification report", "runtime_type": "Artefact" } ], "note": "Awarding bodies and their qualifications are regulated (e.g. Ofqual, accreditation councils) with formal appeals and malpractice rules." } ] } ] }, { "name": "Government & Public Sector", "os": [ { "name": "n-govOS", "buyer": "Permanent secretaries, central-government CIOs and digital service heads who own departmental delivery budgets.", "os_test": "Central government runs policy, programmes and citizen identity at national scale with its own appropriations budget, Cabinet/Treasury controls, GDS-style frontends, a programme/policy state model, and Whitehall vocabulary that no council or court shares.", "sectors": [ { "name": "Policy & Legislation", "operating_domains": [ "Green and white papers in drafting", "Bills passing through Parliamentary stages", "Statutory instruments and secondary legislation", "Impact assessments and consultation responses", "Ministerial submissions and decision boxes", "Cross-Whitehall policy clearances", "Commencement dates and transition schedules" ], "vocabulary": [ { "term": "Policy lead", "runtime_type": "Actor" }, { "term": "Bill", "runtime_type": "Object" }, { "term": "Consultation", "runtime_type": "Workflow" }, { "term": "Royal Assent", "runtime_type": "Event" }, { "term": "In committee stage", "runtime_type": "State" }, { "term": "Ministerial submission", "runtime_type": "Artefact" }, { "term": "Clearance decision", "runtime_type": "Decision" }, { "term": "Impact assessment", "runtime_type": "Artefact" }, { "term": "Statutory instrument", "runtime_type": "Object" }, { "term": "Commencement", "runtime_type": "Event" }, { "term": "Policy outcome delivered", "runtime_type": "Outcome" }, { "term": "Consultation insight", "runtime_type": "Learning" }, { "term": "Drafting amendment", "runtime_type": "Event" }, { "term": "Cleared for introduction", "runtime_type": "State" } ], "note": "Legislative process is governed by Parliamentary standing orders and statutory consultation duties." }, { "name": "Major Programmes & Delivery (GMPP)", "operating_domains": [ "Programmes on the Government Major Projects Portfolio", "Business cases at OBC/FBC stages", "Spending Review settlements and reprofiling", "Gateway reviews and IPA assurance", "Benefits realisation plans", "Risk and issue registers", "Senior Responsible Owner appointments" ], "vocabulary": [ { "term": "Senior Responsible Owner", "runtime_type": "Actor" }, { "term": "Programme", "runtime_type": "Object" }, { "term": "Business case", "runtime_type": "Artefact" }, { "term": "Gateway review", "runtime_type": "Workflow" }, { "term": "Delivery confidence assessment", "runtime_type": "Decision" }, { "term": "Amber/Red rating", "runtime_type": "State" }, { "term": "Reset point reached", "runtime_type": "Event" }, { "term": "Benefit realised", "runtime_type": "Outcome" }, { "term": "Risk register", "runtime_type": "Artefact" }, { "term": "Milestone slip", "runtime_type": "Event" }, { "term": "Funding approval", "runtime_type": "Decision" }, { "term": "Lessons learned log", "runtime_type": "Learning" }, { "term": "In implementation", "runtime_type": "State" }, { "term": "Reprofiled budget", "runtime_type": "Object" } ], "note": "Major projects are subject to mandatory IPA assurance and HM Treasury spending controls." }, { "name": "Citizen Identity & Digital Services", "operating_domains": [ "Verified citizen accounts and sign-in journeys", "Identity proofing and document checks", "Service transactions across the gov estate", "Single sign-on and trust framework integrations", "Accessibility and assisted-digital routes", "Service performance dashboards", "Notification and message preferences" ], "vocabulary": [ { "term": "Citizen", "runtime_type": "Actor" }, { "term": "Verified account", "runtime_type": "Object" }, { "term": "Identity proofing", "runtime_type": "Workflow" }, { "term": "Sign-in", "runtime_type": "Event" }, { "term": "Identity verified", "runtime_type": "State" }, { "term": "Proofing decision", "runtime_type": "Decision" }, { "term": "Credential", "runtime_type": "Artefact" }, { "term": "Service transaction completed", "runtime_type": "Outcome" }, { "term": "Document check", "runtime_type": "Workflow" }, { "term": "Account locked", "runtime_type": "State" }, { "term": "Notification sent", "runtime_type": "Event" }, { "term": "Completion rate", "runtime_type": "Learning" }, { "term": "Trust framework scheme", "runtime_type": "Object" }, { "term": "Assisted-digital handoff", "runtime_type": "Event" } ], "note": "Digital identity must meet the UK digital identity and attributes trust framework and UK GDPR." }, { "name": "Public Procurement & Commercial", "operating_domains": [ "Tenders and competitive procedures", "Framework agreements and dynamic markets", "Supplier bids and evaluation panels", "Contract awards and standstill periods", "Spend controls and approvals", "Supplier performance and KPIs", "Social value and SME targets" ], "vocabulary": [ { "term": "Contracting authority", "runtime_type": "Actor" }, { "term": "Tender", "runtime_type": "Object" }, { "term": "Bid evaluation", "runtime_type": "Workflow" }, { "term": "Contract award", "runtime_type": "Event" }, { "term": "Under standstill", "runtime_type": "State" }, { "term": "Award decision", "runtime_type": "Decision" }, { "term": "Framework agreement", "runtime_type": "Artefact" }, { "term": "Supplier", "runtime_type": "Actor" }, { "term": "Contract signed", "runtime_type": "Outcome" }, { "term": "Spend approval", "runtime_type": "Decision" }, { "term": "Tender published", "runtime_type": "Event" }, { "term": "Social value score", "runtime_type": "Learning" }, { "term": "Contract notice", "runtime_type": "Artefact" }, { "term": "In competition", "runtime_type": "State" } ], "note": "Procurement is regulated by the Procurement Act 2023 and transparency/standstill rules." }, { "name": "Public Finance & Spending Control", "operating_domains": [ "Departmental budgets (DEL/AME) and allocations", "Estimates and Supplementary Estimates", "Spend approvals against delegations", "Accruals accounting and outturn", "Fiscal events and forecasts", "Managing public money compliance", "Audit and value-for-money reviews" ], "vocabulary": [ { "term": "Finance business partner", "runtime_type": "Actor" }, { "term": "Budget line", "runtime_type": "Object" }, { "term": "Estimate", "runtime_type": "Artefact" }, { "term": "Approval to spend", "runtime_type": "Decision" }, { "term": "Within delegation", "runtime_type": "State" }, { "term": "Outturn reported", "runtime_type": "Event" }, { "term": "Reconciliation", "runtime_type": "Workflow" }, { "term": "Overspend", "runtime_type": "State" }, { "term": "Forecast", "runtime_type": "Artefact" }, { "term": "Value-for-money achieved", "runtime_type": "Outcome" }, { "term": "Audit finding", "runtime_type": "Learning" }, { "term": "Virement", "runtime_type": "Event" }, { "term": "Accounting officer", "runtime_type": "Actor" }, { "term": "Funds released", "runtime_type": "Event" } ], "note": "Governed by HM Treasury's Managing Public Money and the Government Financial Reporting Manual." }, { "name": "Freedom of Information & Casework Correspondence", "operating_domains": [ "FOI and subject access requests", "Ministerial correspondence (PQs, treat-officials)", "Public enquiries and complaint cases", "Exemption assessments and redaction", "Statutory response clocks", "Disclosure logs and publication", "Internal reviews and appeals" ], "vocabulary": [ { "term": "Requester", "runtime_type": "Actor" }, { "term": "FOI request", "runtime_type": "Object" }, { "term": "Exemption assessment", "runtime_type": "Workflow" }, { "term": "Statutory clock started", "runtime_type": "Event" }, { "term": "Awaiting clearance", "runtime_type": "State" }, { "term": "Disclosure decision", "runtime_type": "Decision" }, { "term": "Response letter", "runtime_type": "Artefact" }, { "term": "Redacted document", "runtime_type": "Artefact" }, { "term": "Request closed", "runtime_type": "Outcome" }, { "term": "Internal review requested", "runtime_type": "Event" }, { "term": "Overdue", "runtime_type": "State" }, { "term": "Response-time performance", "runtime_type": "Learning" }, { "term": "Caseworker", "runtime_type": "Actor" }, { "term": "Published to disclosure log", "runtime_type": "Event" } ], "note": "Bound by the Freedom of Information Act 2000 (20-working-day duty) and UK GDPR for SARs." } ] }, { "name": "n-justiceOS", "buyer": "Court service chief executives, prosecution-service heads and prison/probation directors who own justice-system operating budgets.", "os_test": "The justice system has its own ring-fenced budget, judiciary-controlled frontends, a case-lifecycle state model (charge→trial→sentence→supervision) and legal vocabulary (defendant, listing, custody) that exists nowhere in benefits or planning — a distinct OS, not a re-skin.", "sectors": [ { "name": "Criminal Courts & Case Management", "operating_domains": [ "Charges and indictments before the court", "Hearing listings and court diaries", "Pleas and case progression stages", "Evidence bundles and disclosure", "Custody and bail status", "Verdicts and sentencing", "Warrants and enforcement orders" ], "vocabulary": [ { "term": "Defendant", "runtime_type": "Actor" }, { "term": "Case file", "runtime_type": "Object" }, { "term": "Listing", "runtime_type": "Workflow" }, { "term": "Hearing", "runtime_type": "Event" }, { "term": "Awaiting trial", "runtime_type": "State" }, { "term": "Plea", "runtime_type": "Decision" }, { "term": "Indictment", "runtime_type": "Artefact" }, { "term": "Verdict returned", "runtime_type": "Event" }, { "term": "Sentence passed", "runtime_type": "Outcome" }, { "term": "Remanded in custody", "runtime_type": "State" }, { "term": "Evidence bundle", "runtime_type": "Artefact" }, { "term": "Adjournment", "runtime_type": "Event" }, { "term": "Magistrate", "runtime_type": "Actor" }, { "term": "Conviction-rate trend", "runtime_type": "Learning" } ], "note": "Operates under the Criminal Procedure Rules and judicial listing independence." }, { "name": "Civil & Family Courts", "operating_domains": [ "Claims and money judgments", "Family applications (care, contact, divorce)", "Case management directions", "Mediation and dispute resolution", "Orders and undertakings", "Fee remissions and hardship", "Enforcement of judgments" ], "vocabulary": [ { "term": "Claimant", "runtime_type": "Actor" }, { "term": "Claim", "runtime_type": "Object" }, { "term": "Directions hearing", "runtime_type": "Workflow" }, { "term": "Application filed", "runtime_type": "Event" }, { "term": "Stayed", "runtime_type": "State" }, { "term": "Court order", "runtime_type": "Decision" }, { "term": "Consent order", "runtime_type": "Artefact" }, { "term": "Judgment", "runtime_type": "Artefact" }, { "term": "Dispute resolved", "runtime_type": "Outcome" }, { "term": "Mediation", "runtime_type": "Workflow" }, { "term": "Default judgment entered", "runtime_type": "Event" }, { "term": "Awaiting allocation", "runtime_type": "State" }, { "term": "Respondent", "runtime_type": "Actor" }, { "term": "Settlement-rate insight", "runtime_type": "Learning" } ], "note": "Governed by the Civil Procedure Rules and Family Procedure Rules." }, { "name": "Prosecution & Charging", "operating_domains": [ "Police case files referred for charge", "Charging decisions and threshold tests", "Evidence review and disclosure schedules", "Witness and victim management", "Pre-charge bail and diversions", "Trial readiness and counsel briefing", "Appeals and reviews of decisions" ], "vocabulary": [ { "term": "Prosecutor", "runtime_type": "Actor" }, { "term": "Case file", "runtime_type": "Object" }, { "term": "Charging review", "runtime_type": "Workflow" }, { "term": "Referral received", "runtime_type": "Event" }, { "term": "Under review", "runtime_type": "State" }, { "term": "Charging decision", "runtime_type": "Decision" }, { "term": "Disclosure schedule", "runtime_type": "Artefact" }, { "term": "Charge authorised", "runtime_type": "Event" }, { "term": "Case discontinued", "runtime_type": "Outcome" }, { "term": "Witness", "runtime_type": "Actor" }, { "term": "Counsel brief", "runtime_type": "Artefact" }, { "term": "No further action", "runtime_type": "State" }, { "term": "Trial-readiness rate", "runtime_type": "Learning" }, { "term": "Charge conviction secured", "runtime_type": "Outcome" } ], "note": "Charging follows the Code for Crown Prosecutors (evidential and public-interest tests)." }, { "name": "Prisons & Custody", "operating_domains": [ "Prisoner reception and induction", "Cell allocation and population management", "Categorisation and risk assessment", "Sentence calculation and release dates", "Adjudications and incidents", "Regime, work and education", "Transfers and escorts" ], "vocabulary": [ { "term": "Prisoner", "runtime_type": "Actor" }, { "term": "Prison record", "runtime_type": "Object" }, { "term": "Categorisation review", "runtime_type": "Workflow" }, { "term": "Reception", "runtime_type": "Event" }, { "term": "On remand", "runtime_type": "State" }, { "term": "Categorisation decision", "runtime_type": "Decision" }, { "term": "Sentence calculation", "runtime_type": "Artefact" }, { "term": "Released on licence", "runtime_type": "Outcome" }, { "term": "Adjudication", "runtime_type": "Event" }, { "term": "Segregated", "runtime_type": "State" }, { "term": "Cell allocation", "runtime_type": "Decision" }, { "term": "Incident report", "runtime_type": "Artefact" }, { "term": "Transfer authorised", "runtime_type": "Event" }, { "term": "Reoffending rate", "runtime_type": "Learning" } ], "note": "Custody operates under the Prison Rules and sentence-calculation legislation." }, { "name": "Probation & Community Supervision", "operating_domains": [ "Offenders on licence or community orders", "Sentence plans and interventions", "Risk-of-harm assessments", "Appointments and reporting compliance", "Recall and breach proceedings", "Accredited programmes and unpaid work", "Resettlement and through-the-gate" ], "vocabulary": [ { "term": "Service user", "runtime_type": "Actor" }, { "term": "Supervision case", "runtime_type": "Object" }, { "term": "Risk assessment", "runtime_type": "Workflow" }, { "term": "Appointment attended", "runtime_type": "Event" }, { "term": "On licence", "runtime_type": "State" }, { "term": "Recall decision", "runtime_type": "Decision" }, { "term": "Sentence plan", "runtime_type": "Artefact" }, { "term": "Breach raised", "runtime_type": "Event" }, { "term": "Order completed", "runtime_type": "Outcome" }, { "term": "High risk of harm", "runtime_type": "State" }, { "term": "Probation officer", "runtime_type": "Actor" }, { "term": "Unpaid-work hours", "runtime_type": "Artefact" }, { "term": "Compliance rate", "runtime_type": "Learning" }, { "term": "Recalled to custody", "runtime_type": "Outcome" } ], "note": "Supervision is delivered under sentencing legislation and probation national standards." }, { "name": "Tribunals & Administrative Justice", "operating_domains": [ "Appeals across benefit, tax, immigration chambers", "Listings and panel composition", "Bundles and respondent responses", "Paper and oral hearings", "Decisions and statements of reasons", "Onward appeals to upper tribunal", "Set-aside and review applications" ], "vocabulary": [ { "term": "Appellant", "runtime_type": "Actor" }, { "term": "Appeal", "runtime_type": "Object" }, { "term": "Listing", "runtime_type": "Workflow" }, { "term": "Appeal lodged", "runtime_type": "Event" }, { "term": "Awaiting hearing", "runtime_type": "State" }, { "term": "Tribunal decision", "runtime_type": "Decision" }, { "term": "Statement of reasons", "runtime_type": "Artefact" }, { "term": "Appeal allowed", "runtime_type": "Outcome" }, { "term": "Respondent bundle", "runtime_type": "Artefact" }, { "term": "Struck out", "runtime_type": "State" }, { "term": "Tribunal judge", "runtime_type": "Actor" }, { "term": "Onward appeal", "runtime_type": "Event" }, { "term": "Hearing held", "runtime_type": "Event" }, { "term": "Overturn rate", "runtime_type": "Learning" } ], "note": "Tribunals operate under the Tribunal Procedure Rules and chamber-specific legislation." } ] }, { "name": "n-benefitOS", "buyer": "Welfare/social-security agency directors and DWP-equivalent operations chiefs who own the benefits delivery budget.", "os_test": "Welfare delivery has its own multi-billion budget, eligibility-engine frontends, a claim-lifecycle state model (apply→assess→award→review→sanction) and entitlement vocabulary distinct from courts or councils — a standalone OS by buyer, money and model.", "sectors": [ { "name": "Working-Age Benefits & Universal Credit", "operating_domains": [ "New claims and verification", "Earnings and means assessment", "Award calculation and payment cycles", "Claimant commitments and conditionality", "Sanctions and disputes", "Change-of-circumstance reporting", "Advances and deductions" ], "vocabulary": [ { "term": "Claimant", "runtime_type": "Actor" }, { "term": "Claim", "runtime_type": "Object" }, { "term": "Means assessment", "runtime_type": "Workflow" }, { "term": "Claim submitted", "runtime_type": "Event" }, { "term": "In payment", "runtime_type": "State" }, { "term": "Award decision", "runtime_type": "Decision" }, { "term": "Claimant commitment", "runtime_type": "Artefact" }, { "term": "Payment issued", "runtime_type": "Event" }, { "term": "Entitlement awarded", "runtime_type": "Outcome" }, { "term": "Sanctioned", "runtime_type": "State" }, { "term": "Work coach", "runtime_type": "Actor" }, { "term": "Change of circumstances", "runtime_type": "Event" }, { "term": "Award notice", "runtime_type": "Artefact" }, { "term": "Off-flow rate", "runtime_type": "Learning" } ], "note": "Entitlement governed by social-security legislation and conditionality regulations." }, { "name": "Disability & Health Assessment", "operating_domains": [ "PIP/DLA-style applications", "Functional health assessments", "Evidence gathering from clinicians", "Points scoring against descriptors", "Award periods and review dates", "Mandatory reconsiderations", "Appeals to tribunal" ], "vocabulary": [ { "term": "Applicant", "runtime_type": "Actor" }, { "term": "Health assessment", "runtime_type": "Workflow" }, { "term": "Application", "runtime_type": "Object" }, { "term": "Assessment booked", "runtime_type": "Event" }, { "term": "Awaiting assessment", "runtime_type": "State" }, { "term": "Entitlement decision", "runtime_type": "Decision" }, { "term": "Assessment report", "runtime_type": "Artefact" }, { "term": "Descriptor points", "runtime_type": "Object" }, { "term": "Award granted", "runtime_type": "Outcome" }, { "term": "Mandatory reconsideration", "runtime_type": "Event" }, { "term": "Disallowed", "runtime_type": "State" }, { "term": "Healthcare assessor", "runtime_type": "Actor" }, { "term": "Decision-overturn rate", "runtime_type": "Learning" }, { "term": "Reconsidered award", "runtime_type": "Outcome" } ], "note": "Assessments follow statutory descriptor criteria and equality duties for disabled applicants." }, { "name": "Pensions & Retirement", "operating_domains": [ "State pension entitlement and forecasts", "National-insurance qualifying years", "Deferral and uprating", "Pension credit means-test", "Payment scheduling abroad and at home", "Bereavement and inherited entitlement", "Overpayment recovery" ], "vocabulary": [ { "term": "Pensioner", "runtime_type": "Actor" }, { "term": "Pension record", "runtime_type": "Object" }, { "term": "Entitlement calculation", "runtime_type": "Workflow" }, { "term": "State pension age reached", "runtime_type": "Event" }, { "term": "In payment", "runtime_type": "State" }, { "term": "Award decision", "runtime_type": "Decision" }, { "term": "Pension forecast", "runtime_type": "Artefact" }, { "term": "Qualifying year", "runtime_type": "Object" }, { "term": "Pension awarded", "runtime_type": "Outcome" }, { "term": "Deferred", "runtime_type": "State" }, { "term": "Uprating applied", "runtime_type": "Event" }, { "term": "Bereavement notified", "runtime_type": "Event" }, { "term": "Award letter", "runtime_type": "Artefact" }, { "term": "Take-up rate", "runtime_type": "Learning" } ], "note": "Governed by the Pensions Act and national-insurance contribution rules." }, { "name": "Child & Family Support", "operating_domains": [ "Child benefit and maintenance", "Childcare cost support", "Family means assessment", "Maintenance liability and arrears", "Payment arrangements and enforcement", "Parentage and household checks", "High-income charge reconciliation" ], "vocabulary": [ { "term": "Receiving parent", "runtime_type": "Actor" }, { "term": "Maintenance case", "runtime_type": "Object" }, { "term": "Liability assessment", "runtime_type": "Workflow" }, { "term": "Application opened", "runtime_type": "Event" }, { "term": "Collect & pay", "runtime_type": "State" }, { "term": "Maintenance calculation", "runtime_type": "Decision" }, { "term": "Payment schedule", "runtime_type": "Artefact" }, { "term": "Arrears accrued", "runtime_type": "Event" }, { "term": "Maintenance paid", "runtime_type": "Outcome" }, { "term": "Paying parent", "runtime_type": "Actor" }, { "term": "In arrears", "runtime_type": "State" }, { "term": "Enforcement action", "runtime_type": "Decision" }, { "term": "Liability order", "runtime_type": "Artefact" }, { "term": "Compliance rate", "runtime_type": "Learning" } ], "note": "Maintenance is statutory under child-support legislation with enforcement powers." }, { "name": "Employment Support & Back-to-Work", "operating_domains": [ "Jobseeker caseloads and segmentation", "Employment programmes and referrals", "Skills and training plans", "Job-search activity tracking", "Employer vacancy matching", "Outcome payments to providers", "Health and work conversations" ], "vocabulary": [ { "term": "Jobseeker", "runtime_type": "Actor" }, { "term": "Caseload", "runtime_type": "Object" }, { "term": "Programme referral", "runtime_type": "Workflow" }, { "term": "Referral made", "runtime_type": "Event" }, { "term": "Actively seeking work", "runtime_type": "State" }, { "term": "Referral decision", "runtime_type": "Decision" }, { "term": "Action plan", "runtime_type": "Artefact" }, { "term": "Job start", "runtime_type": "Event" }, { "term": "Sustained employment", "runtime_type": "Outcome" }, { "term": "Provider", "runtime_type": "Actor" }, { "term": "Disengaged", "runtime_type": "State" }, { "term": "Vacancy match", "runtime_type": "Workflow" }, { "term": "Outcome payment", "runtime_type": "Artefact" }, { "term": "Job-outcome rate", "runtime_type": "Learning" } ], "note": "Employment programmes operate under DWP commissioning and provider contracts." }, { "name": "Fraud, Error & Debt", "operating_domains": [ "Risk-scored claims for review", "Investigations and interviews under caution", "Overpayment identification and classification", "Recovery plans and deductions", "Penalties and prosecutions", "Debt portfolio and write-offs", "Data-matching and surveillance referrals" ], "vocabulary": [ { "term": "Subject", "runtime_type": "Actor" }, { "term": "Overpayment", "runtime_type": "Object" }, { "term": "Investigation", "runtime_type": "Workflow" }, { "term": "Risk flag raised", "runtime_type": "Event" }, { "term": "Under investigation", "runtime_type": "State" }, { "term": "Recovery decision", "runtime_type": "Decision" }, { "term": "Penalty notice", "runtime_type": "Artefact" }, { "term": "Debt referred", "runtime_type": "Event" }, { "term": "Overpayment recovered", "runtime_type": "Outcome" }, { "term": "Investigator", "runtime_type": "Actor" }, { "term": "Written off", "runtime_type": "State" }, { "term": "Interview under caution", "runtime_type": "Event" }, { "term": "Recovery rate", "runtime_type": "Learning" }, { "term": "Fraud confirmed", "runtime_type": "Outcome" } ], "note": "Investigations operate under social-security fraud legislation and PACE caution rules." } ] }, { "name": "n-councilOS", "buyer": "Local-authority chief executives and directors of place/people services who own the council's general fund.", "os_test": "Local councils have their own precept/grant budget, member-governed frontends, a service-request and statutory-duty state model, and ward/place vocabulary (member, precept, statutory care duty) that central government and courts don't use — clearly its own OS.", "sectors": [ { "name": "Adult Social Care", "operating_domains": [ "Care assessments and reviews", "Care and support plans", "Personal budgets and direct payments", "Provider placements and brokerage", "Safeguarding concerns", "Financial assessment and charging", "Reablement and hospital discharge" ], "vocabulary": [ { "term": "Service user", "runtime_type": "Actor" }, { "term": "Care package", "runtime_type": "Object" }, { "term": "Needs assessment", "runtime_type": "Workflow" }, { "term": "Assessment requested", "runtime_type": "Event" }, { "term": "Eligible for support", "runtime_type": "State" }, { "term": "Eligibility decision", "runtime_type": "Decision" }, { "term": "Support plan", "runtime_type": "Artefact" }, { "term": "Personal budget", "runtime_type": "Object" }, { "term": "Needs met", "runtime_type": "Outcome" }, { "term": "Safeguarding alert", "runtime_type": "Event" }, { "term": "Social worker", "runtime_type": "Actor" }, { "term": "Awaiting placement", "runtime_type": "State" }, { "term": "Financial assessment", "runtime_type": "Workflow" }, { "term": "Delayed-discharge rate", "runtime_type": "Learning" } ], "note": "Statutory duty under the Care Act 2014 and safeguarding/charging regulations." }, { "name": "Children's Services & Safeguarding", "operating_domains": [ "Referrals and contacts to the front door", "Child-in-need and child-protection plans", "Looked-after children and placements", "Statutory visits and reviews", "Court proceedings and care orders", "Fostering and adoption", "Early help and family support" ], "vocabulary": [ { "term": "Child", "runtime_type": "Actor" }, { "term": "Child's case", "runtime_type": "Object" }, { "term": "Assessment", "runtime_type": "Workflow" }, { "term": "Referral received", "runtime_type": "Event" }, { "term": "On a protection plan", "runtime_type": "State" }, { "term": "Threshold decision", "runtime_type": "Decision" }, { "term": "Child-protection plan", "runtime_type": "Artefact" }, { "term": "Statutory visit", "runtime_type": "Event" }, { "term": "Permanence achieved", "runtime_type": "Outcome" }, { "term": "Social worker", "runtime_type": "Actor" }, { "term": "Looked-after", "runtime_type": "State" }, { "term": "Placement", "runtime_type": "Object" }, { "term": "Care order made", "runtime_type": "Event" }, { "term": "Re-referral rate", "runtime_type": "Learning" } ], "note": "Statutory under the Children Act 1989/2004 and Working Together safeguarding guidance." }, { "name": "Housing & Homelessness", "operating_domains": [ "Homelessness applications and triage", "Housing register and allocations", "Temporary accommodation placements", "Tenancy and rent accounts", "Repairs and disrepair cases", "Prevention and relief duties", "Bidding and lettings" ], "vocabulary": [ { "term": "Applicant", "runtime_type": "Actor" }, { "term": "Housing application", "runtime_type": "Object" }, { "term": "Homelessness assessment", "runtime_type": "Workflow" }, { "term": "Application made", "runtime_type": "Event" }, { "term": "In temporary accommodation", "runtime_type": "State" }, { "term": "Duty decision", "runtime_type": "Decision" }, { "term": "Personal housing plan", "runtime_type": "Artefact" }, { "term": "Property offered", "runtime_type": "Event" }, { "term": "Settled accommodation secured", "runtime_type": "Outcome" }, { "term": "Tenant", "runtime_type": "Actor" }, { "term": "Threatened with homelessness", "runtime_type": "State" }, { "term": "Allocation", "runtime_type": "Decision" }, { "term": "Repair order", "runtime_type": "Artefact" }, { "term": "Prevention rate", "runtime_type": "Learning" } ], "note": "Statutory duties under the Housing Act 1996 and Homelessness Reduction Act 2017." }, { "name": "Council Tax & Local Revenues", "operating_domains": [ "Council-tax accounts and bands", "Business-rates (NNDR) accounts", "Discounts, exemptions and reliefs", "Billing and instalment plans", "Recovery and enforcement", "Council-tax support claims", "Refunds and write-offs" ], "vocabulary": [ { "term": "Taxpayer", "runtime_type": "Actor" }, { "term": "Council-tax account", "runtime_type": "Object" }, { "term": "Recovery", "runtime_type": "Workflow" }, { "term": "Bill issued", "runtime_type": "Event" }, { "term": "In arrears", "runtime_type": "State" }, { "term": "Discount decision", "runtime_type": "Decision" }, { "term": "Liability order", "runtime_type": "Artefact" }, { "term": "Reminder sent", "runtime_type": "Event" }, { "term": "Account settled", "runtime_type": "Outcome" }, { "term": "Exemption", "runtime_type": "Object" }, { "term": "Summoned", "runtime_type": "State" }, { "term": "Enforcement agent referral", "runtime_type": "Decision" }, { "term": "Bill", "runtime_type": "Artefact" }, { "term": "Collection rate", "runtime_type": "Learning" } ], "note": "Billing and recovery governed by the Local Government Finance Act and council-tax regulations." }, { "name": "Waste, Highways & Environment", "operating_domains": [ "Bin collection rounds and schedules", "Missed-collection and fly-tipping reports", "Pothole and street-defect repairs", "Street cleansing and grounds", "Permits and road closures", "Recycling and disposal contracts", "Environmental enforcement" ], "vocabulary": [ { "term": "Resident", "runtime_type": "Actor" }, { "term": "Service request", "runtime_type": "Object" }, { "term": "Repair job", "runtime_type": "Workflow" }, { "term": "Report logged", "runtime_type": "Event" }, { "term": "Awaiting works", "runtime_type": "State" }, { "term": "Prioritisation decision", "runtime_type": "Decision" }, { "term": "Work order", "runtime_type": "Artefact" }, { "term": "Crew dispatched", "runtime_type": "Event" }, { "term": "Defect fixed", "runtime_type": "Outcome" }, { "term": "Operative", "runtime_type": "Actor" }, { "term": "Overdue", "runtime_type": "State" }, { "term": "Collection round", "runtime_type": "Object" }, { "term": "Fixed-penalty notice", "runtime_type": "Artefact" }, { "term": "First-time-fix rate", "runtime_type": "Learning" } ], "note": "Highways duties under the Highways Act and waste duties under environmental protection legislation." }, { "name": "Democratic Services & Governance", "operating_domains": [ "Committee meetings and agendas", "Member casework and ward enquiries", "Decisions and call-ins", "Registers of interest and declarations", "Public consultations and petitions", "Scrutiny and audit", "Constitution and delegations" ], "vocabulary": [ { "term": "Councillor", "runtime_type": "Actor" }, { "term": "Committee meeting", "runtime_type": "Object" }, { "term": "Decision-making", "runtime_type": "Workflow" }, { "term": "Meeting convened", "runtime_type": "Event" }, { "term": "Open for call-in", "runtime_type": "State" }, { "term": "Resolution", "runtime_type": "Decision" }, { "term": "Agenda pack", "runtime_type": "Artefact" }, { "term": "Decision published", "runtime_type": "Event" }, { "term": "Decision implemented", "runtime_type": "Outcome" }, { "term": "Resident petitioner", "runtime_type": "Actor" }, { "term": "Called in", "runtime_type": "State" }, { "term": "Member casework", "runtime_type": "Object" }, { "term": "Minutes", "runtime_type": "Artefact" }, { "term": "Decision-response time", "runtime_type": "Learning" } ], "note": "Governed by the Local Government Act and access-to-information/standards regulations." } ] }, { "name": "n-licensingOS", "buyer": "Regulatory-services and licensing managers in councils and national regulators who own permit/registration income and compliance budgets.", "os_test": "Licensing is a distinct OS: its buyer owns fee income, its frontend is built around application→grant→condition→renewal→enforcement, its state model is permission-status, and its vocabulary (licensee, conditions, suspension) differs from benefits, planning or courts.", "sectors": [ { "name": "Alcohol, Entertainment & Late-Night", "operating_domains": [ "Premises and personal licence applications", "Licensable activities and conditions", "Hearings and representations", "Temporary event notices", "Reviews and suspensions", "Designated premises supervisors", "Enforcement and test purchases" ], "vocabulary": [ { "term": "Licensee", "runtime_type": "Actor" }, { "term": "Premises licence", "runtime_type": "Object" }, { "term": "Application processing", "runtime_type": "Workflow" }, { "term": "Application received", "runtime_type": "Event" }, { "term": "Pending hearing", "runtime_type": "State" }, { "term": "Grant decision", "runtime_type": "Decision" }, { "term": "Licence conditions", "runtime_type": "Artefact" }, { "term": "Licence granted", "runtime_type": "Event" }, { "term": "Premises licensed", "runtime_type": "Outcome" }, { "term": "Responsible authority", "runtime_type": "Actor" }, { "term": "Suspended", "runtime_type": "State" }, { "term": "Review triggered", "runtime_type": "Event" }, { "term": "Licence certificate", "runtime_type": "Artefact" }, { "term": "Compliance rate", "runtime_type": "Learning" } ], "note": "Regulated under the Licensing Act 2003 with statutory licensing objectives." }, { "name": "Taxi & Private Hire", "operating_domains": [ "Driver and vehicle licence applications", "DBS and medical checks", "Vehicle inspections and plates", "Operator licensing", "Knowledge and safeguarding tests", "Complaints and revocations", "Renewals and condition checks" ], "vocabulary": [ { "term": "Driver applicant", "runtime_type": "Actor" }, { "term": "Driver licence", "runtime_type": "Object" }, { "term": "Fit-and-proper check", "runtime_type": "Workflow" }, { "term": "Application submitted", "runtime_type": "Event" }, { "term": "Awaiting checks", "runtime_type": "State" }, { "term": "Grant decision", "runtime_type": "Decision" }, { "term": "Vehicle plate", "runtime_type": "Artefact" }, { "term": "Inspection passed", "runtime_type": "Event" }, { "term": "Licensed to operate", "runtime_type": "Outcome" }, { "term": "Operator", "runtime_type": "Actor" }, { "term": "Revoked", "runtime_type": "State" }, { "term": "Complaint logged", "runtime_type": "Event" }, { "term": "Badge", "runtime_type": "Artefact" }, { "term": "Renewal-on-time rate", "runtime_type": "Learning" } ], "note": "Licensed under the Town Police Clauses Act and Local Government (Misc. Provisions) Act with statutory fit-and-proper tests." }, { "name": "Food, Health & Safety Registration", "operating_domains": [ "Food business registrations", "Hygiene inspections and ratings", "Health-and-safety inspections", "Improvement and prohibition notices", "Sampling and complaints", "Infectious-disease investigations", "Re-rating and appeals" ], "vocabulary": [ { "term": "Food business operator", "runtime_type": "Actor" }, { "term": "Registered premises", "runtime_type": "Object" }, { "term": "Inspection", "runtime_type": "Workflow" }, { "term": "Registration received", "runtime_type": "Event" }, { "term": "Awaiting inspection", "runtime_type": "State" }, { "term": "Rating decision", "runtime_type": "Decision" }, { "term": "Hygiene rating", "runtime_type": "Artefact" }, { "term": "Improvement notice served", "runtime_type": "Event" }, { "term": "Compliant", "runtime_type": "Outcome" }, { "term": "Environmental health officer", "runtime_type": "Actor" }, { "term": "Prohibited", "runtime_type": "State" }, { "term": "Inspection report", "runtime_type": "Artefact" }, { "term": "Re-rating requested", "runtime_type": "Event" }, { "term": "Broadly-compliant rate", "runtime_type": "Learning" } ], "note": "Regulated under the Food Safety Act, Food Hygiene Rating Scheme and Health and Safety at Work Act." }, { "name": "Gambling & Adult Entertainment", "operating_domains": [ "Premises and operating licences", "Personal management licences", "Local risk assessments", "Sexual-entertainment venue licensing", "Conditions and exclusions", "Reviews and revocations", "Compliance assessments" ], "vocabulary": [ { "term": "Operator", "runtime_type": "Actor" }, { "term": "Operating licence", "runtime_type": "Object" }, { "term": "Licensing assessment", "runtime_type": "Workflow" }, { "term": "Application lodged", "runtime_type": "Event" }, { "term": "Under consideration", "runtime_type": "State" }, { "term": "Grant decision", "runtime_type": "Decision" }, { "term": "Licence conditions", "runtime_type": "Artefact" }, { "term": "Licence issued", "runtime_type": "Event" }, { "term": "Authorised to operate", "runtime_type": "Outcome" }, { "term": "Licensing authority", "runtime_type": "Actor" }, { "term": "Revoked", "runtime_type": "State" }, { "term": "Review hearing", "runtime_type": "Event" }, { "term": "Risk assessment", "runtime_type": "Artefact" }, { "term": "Compliance-finding rate", "runtime_type": "Learning" } ], "note": "Regulated under the Gambling Act 2005 and local-authority adult-entertainment licensing powers." }, { "name": "Environmental & Trade Permits", "operating_domains": [ "Environmental permits for installations", "Waste-carrier and scrap-metal licences", "Animal-activity and pet-shop licences", "Street-trading consents", "Skip and scaffold permits", "Discharge and emissions conditions", "Variations and surrenders" ], "vocabulary": [ { "term": "Permit holder", "runtime_type": "Actor" }, { "term": "Permit", "runtime_type": "Object" }, { "term": "Permitting", "runtime_type": "Workflow" }, { "term": "Application duly made", "runtime_type": "Event" }, { "term": "In determination", "runtime_type": "State" }, { "term": "Permit decision", "runtime_type": "Decision" }, { "term": "Permit conditions", "runtime_type": "Artefact" }, { "term": "Permit issued", "runtime_type": "Event" }, { "term": "Authorised activity", "runtime_type": "Outcome" }, { "term": "Regulator", "runtime_type": "Actor" }, { "term": "Surrendered", "runtime_type": "State" }, { "term": "Variation requested", "runtime_type": "Event" }, { "term": "Permit document", "runtime_type": "Artefact" }, { "term": "Permit-compliance rate", "runtime_type": "Learning" } ], "note": "Regulated under the Environmental Permitting Regulations and animal-welfare/scrap-metal licensing law." }, { "name": "Trading Standards & Consumer Protection", "operating_domains": [ "Trader registrations and approvals", "Product-safety and labelling checks", "Underage-sales test purchases", "Weights-and-measures verification", "Scams and rogue-trader cases", "Enforcement notices and prosecutions", "Primary-authority partnerships" ], "vocabulary": [ { "term": "Trader", "runtime_type": "Actor" }, { "term": "Approval", "runtime_type": "Object" }, { "term": "Market surveillance", "runtime_type": "Workflow" }, { "term": "Complaint received", "runtime_type": "Event" }, { "term": "Under enforcement", "runtime_type": "State" }, { "term": "Enforcement decision", "runtime_type": "Decision" }, { "term": "Enforcement notice", "runtime_type": "Artefact" }, { "term": "Test purchase made", "runtime_type": "Event" }, { "term": "Consumer harm prevented", "runtime_type": "Outcome" }, { "term": "Trading-standards officer", "runtime_type": "Actor" }, { "term": "Prohibited from trading", "runtime_type": "State" }, { "term": "Prosecution", "runtime_type": "Decision" }, { "term": "Evidence file", "runtime_type": "Artefact" }, { "term": "Detriment-prevented value", "runtime_type": "Learning" } ], "note": "Enforced under the Consumer Protection from Unfair Trading Regulations and weights-and-measures law." } ] }, { "name": "n-planningOS", "buyer": "Heads of planning, development management and building-control who own planning fee income and local-plan delivery.", "os_test": "Planning is its own OS: a distinct buyer owning fee income, a spatial/map-centric frontend, an application→consultation→determination→appeal→enforcement state model, and land-use vocabulary (application, consent, conditions, allocation) found in no other government OS.", "sectors": [ { "name": "Development Management", "operating_domains": [ "Planning applications and validation", "Statutory and neighbour consultations", "Site visits and case assessment", "Officer reports and recommendations", "Committee determinations", "Conditions and obligations", "Decision notices and timescales" ], "vocabulary": [ { "term": "Applicant", "runtime_type": "Actor" }, { "term": "Planning application", "runtime_type": "Object" }, { "term": "Consultation", "runtime_type": "Workflow" }, { "term": "Application validated", "runtime_type": "Event" }, { "term": "Pending consideration", "runtime_type": "State" }, { "term": "Determination", "runtime_type": "Decision" }, { "term": "Officer report", "runtime_type": "Artefact" }, { "term": "Decision issued", "runtime_type": "Event" }, { "term": "Planning permission granted", "runtime_type": "Outcome" }, { "term": "Case officer", "runtime_type": "Actor" }, { "term": "Refused", "runtime_type": "State" }, { "term": "Planning condition", "runtime_type": "Artefact" }, { "term": "Decision notice", "runtime_type": "Artefact" }, { "term": "Determination-in-time rate", "runtime_type": "Learning" } ], "note": "Regulated under the Town and Country Planning Act and Development Management Procedure Order." }, { "name": "Local Plans & Policy", "operating_domains": [ "Local-plan preparation and stages", "Site allocations and the call for sites", "Evidence base and viability", "Public examination by inspector", "Housing-need and land-supply targets", "Consultation responses (Reg 18/19)", "Adoption and monitoring" ], "vocabulary": [ { "term": "Planning-policy officer", "runtime_type": "Actor" }, { "term": "Local plan", "runtime_type": "Object" }, { "term": "Plan-making", "runtime_type": "Workflow" }, { "term": "Consultation opened", "runtime_type": "Event" }, { "term": "At examination", "runtime_type": "State" }, { "term": "Allocation decision", "runtime_type": "Decision" }, { "term": "Site allocation", "runtime_type": "Artefact" }, { "term": "Plan adopted", "runtime_type": "Event" }, { "term": "Sound plan in place", "runtime_type": "Outcome" }, { "term": "Inspector", "runtime_type": "Actor" }, { "term": "Found unsound", "runtime_type": "State" }, { "term": "Evidence base", "runtime_type": "Artefact" }, { "term": "Five-year land supply", "runtime_type": "Learning" }, { "term": "Main-modification proposed", "runtime_type": "Event" } ], "note": "Plan-making follows the NPPF and Town and Country Planning (Local Planning) Regulations." }, { "name": "Building Control", "operating_domains": [ "Building-regulations applications", "Plans checking and approvals", "Site inspections at key stages", "Completion certificates", "Dangerous-structure and demolition notices", "Higher-risk building gateways", "Competent-person scheme records" ], "vocabulary": [ { "term": "Building owner", "runtime_type": "Actor" }, { "term": "Building-control application", "runtime_type": "Object" }, { "term": "Plans check", "runtime_type": "Workflow" }, { "term": "Application deposited", "runtime_type": "Event" }, { "term": "Awaiting inspection", "runtime_type": "State" }, { "term": "Approval decision", "runtime_type": "Decision" }, { "term": "Approved plans", "runtime_type": "Artefact" }, { "term": "Inspection passed", "runtime_type": "Event" }, { "term": "Completion certificate issued", "runtime_type": "Outcome" }, { "term": "Building-control surveyor", "runtime_type": "Actor" }, { "term": "Non-compliant", "runtime_type": "State" }, { "term": "Dangerous-structure notice", "runtime_type": "Artefact" }, { "term": "Gateway submitted", "runtime_type": "Event" }, { "term": "First-inspection-pass rate", "runtime_type": "Learning" } ], "note": "Regulated under the Building Regulations and the Building Safety Act for higher-risk buildings." }, { "name": "Planning Enforcement", "operating_domains": [ "Alleged breaches and complaints", "Site investigations and evidence", "Breach-of-condition cases", "Enforcement and stop notices", "Retrospective applications", "Appeals against notices", "Prosecutions and injunctions" ], "vocabulary": [ { "term": "Landowner", "runtime_type": "Actor" }, { "term": "Enforcement case", "runtime_type": "Object" }, { "term": "Investigation", "runtime_type": "Workflow" }, { "term": "Breach reported", "runtime_type": "Event" }, { "term": "Under investigation", "runtime_type": "State" }, { "term": "Expediency decision", "runtime_type": "Decision" }, { "term": "Enforcement notice", "runtime_type": "Artefact" }, { "term": "Notice served", "runtime_type": "Event" }, { "term": "Breach remedied", "runtime_type": "Outcome" }, { "term": "Enforcement officer", "runtime_type": "Actor" }, { "term": "Non-compliant", "runtime_type": "State" }, { "term": "Site visit", "runtime_type": "Workflow" }, { "term": "Stop notice", "runtime_type": "Artefact" }, { "term": "Compliance-on-notice rate", "runtime_type": "Learning" } ], "note": "Enforcement powers under the Town and Country Planning Act with statutory immunity periods." }, { "name": "Land Charges & Property Searches", "operating_domains": [ "Local land-charge registrations", "Official search requests", "CON29 enquiries of the local authority", "Conditions, agreements and notices on land", "Highways and planning history data", "Search turnaround and accuracy", "Updates to the charges register" ], "vocabulary": [ { "term": "Search applicant", "runtime_type": "Actor" }, { "term": "Land charge", "runtime_type": "Object" }, { "term": "Search processing", "runtime_type": "Workflow" }, { "term": "Search requested", "runtime_type": "Event" }, { "term": "Awaiting data", "runtime_type": "State" }, { "term": "Registration decision", "runtime_type": "Decision" }, { "term": "Search result", "runtime_type": "Artefact" }, { "term": "Charge registered", "runtime_type": "Event" }, { "term": "Search returned", "runtime_type": "Outcome" }, { "term": "Conveyancer", "runtime_type": "Actor" }, { "term": "On the register", "runtime_type": "State" }, { "term": "Charges register", "runtime_type": "Object" }, { "term": "Official certificate", "runtime_type": "Artefact" }, { "term": "Search turnaround time", "runtime_type": "Learning" } ], "note": "Maintained under the Local Land Charges Act with statutory accuracy and compensation duties." }, { "name": "Infrastructure & Developer Contributions", "operating_domains": [ "Section 106 agreements and obligations", "Community Infrastructure Levy charges", "Contribution triggers and milestones", "Monitoring and compliance", "Spend allocation to projects", "Affordable-housing delivery", "Reliefs, exemptions and appeals" ], "vocabulary": [ { "term": "Developer", "runtime_type": "Actor" }, { "term": "Section 106 obligation", "runtime_type": "Object" }, { "term": "Contribution monitoring", "runtime_type": "Workflow" }, { "term": "Trigger reached", "runtime_type": "Event" }, { "term": "Outstanding", "runtime_type": "State" }, { "term": "Levy decision", "runtime_type": "Decision" }, { "term": "CIL liability notice", "runtime_type": "Artefact" }, { "term": "Payment received", "runtime_type": "Event" }, { "term": "Infrastructure funded", "runtime_type": "Outcome" }, { "term": "Monitoring officer", "runtime_type": "Actor" }, { "term": "In breach", "runtime_type": "State" }, { "term": "Spend allocation", "runtime_type": "Decision" }, { "term": "Deed of agreement", "runtime_type": "Artefact" }, { "term": "Contributions-collected rate", "runtime_type": "Learning" } ], "note": "Governed by Section 106 of the Town and Country Planning Act and the CIL Regulations." } ] } ] }, { "name": "Commerce", "os": [ { "name": "n-commerceOS", "buyer": "Head of Ecommerce / DTC founder who owns the online store P&L and conversion rate", "os_test": "Distinct buyer (ecommerce lead, not the warehouse or buyer), own SaaS budget (Shopify/commerce platform stack), frontend built around storefront + cart + checkout state, a state model of carts/orders/sessions found nowhere else, and thousands of repeatable DTC/online-merchant companies.", "sectors": [ { "name": "Direct-to-Consumer Brand Store", "operating_domains": [ "Product catalogue & variants", "Storefront theme & landing pages", "Cart & checkout funnel", "Promotions & discount codes", "Email/SMS lifecycle flows", "Reviews & user-generated content", "Conversion-rate experiments" ], "vocabulary": [ { "term": "Shopper", "runtime_type": "Actor" }, { "term": "Product listing", "runtime_type": "Object" }, { "term": "Variant (size/colour)", "runtime_type": "Object" }, { "term": "Cart", "runtime_type": "Object" }, { "term": "Add to cart", "runtime_type": "Event" }, { "term": "Abandoned checkout", "runtime_type": "State" }, { "term": "Discount code", "runtime_type": "Artefact" }, { "term": "Apply best discount", "runtime_type": "Decision" }, { "term": "Checkout flow", "runtime_type": "Workflow" }, { "term": "Order confirmation", "runtime_type": "Artefact" }, { "term": "Order placed", "runtime_type": "Event" }, { "term": "Paid order", "runtime_type": "Outcome" }, { "term": "A/B test on PDP", "runtime_type": "Decision" }, { "term": "Conversion rate", "runtime_type": "Learning" }, { "term": "Average order value", "runtime_type": "Learning" } ] }, { "name": "Subscription & Recurring Commerce", "operating_domains": [ "Subscription plans & tiers", "Billing cycles & renewals", "Box curation / build-a-box", "Pause / skip / swap controls", "Dunning & failed-payment recovery", "Churn-prevention offers", "Member portal" ], "vocabulary": [ { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Subscription plan", "runtime_type": "Object" }, { "term": "Billing cycle", "runtime_type": "Object" }, { "term": "Renewal charge", "runtime_type": "Event" }, { "term": "Active subscription", "runtime_type": "State" }, { "term": "Paused subscription", "runtime_type": "State" }, { "term": "Failed payment", "runtime_type": "Event" }, { "term": "Retry payment / dunning", "runtime_type": "Workflow" }, { "term": "Keep-or-cancel offer", "runtime_type": "Decision" }, { "term": "Invoice", "runtime_type": "Artefact" }, { "term": "Cancellation", "runtime_type": "Event" }, { "term": "Churned member", "runtime_type": "Outcome" }, { "term": "Retained member", "runtime_type": "Outcome" }, { "term": "Monthly recurring revenue", "runtime_type": "Learning" }, { "term": "Churn rate", "runtime_type": "Learning" } ], "note": "Recurring-card billing falls under card-network rules (PCI-DSS, mandates) and UK/EU subscription auto-renewal consumer-protection law." }, { "name": "Headless / Composable Commerce", "operating_domains": [ "Commerce API & GraphQL layer", "Content management (CMS) for storefront", "Pricing & promotion engine", "Search & merchandising service", "Payment & tax microservices", "Front-end framework (Next/Remix)", "Webhooks & event bus" ], "vocabulary": [ { "term": "Developer", "runtime_type": "Actor" }, { "term": "Commerce API", "runtime_type": "Object" }, { "term": "Product feed", "runtime_type": "Object" }, { "term": "Storefront token", "runtime_type": "Artefact" }, { "term": "Webhook fired", "runtime_type": "Event" }, { "term": "Cache invalidation", "runtime_type": "Event" }, { "term": "Stale catalogue", "runtime_type": "State" }, { "term": "Routing logic", "runtime_type": "Decision" }, { "term": "Deploy storefront", "runtime_type": "Workflow" }, { "term": "Build artefact", "runtime_type": "Artefact" }, { "term": "Live storefront", "runtime_type": "State" }, { "term": "Successful deploy", "runtime_type": "Outcome" }, { "term": "API latency", "runtime_type": "Learning" }, { "term": "Core Web Vitals", "runtime_type": "Learning" }, { "term": "Customer (end shopper)", "runtime_type": "Actor" } ] }, { "name": "Cross-Border & International Commerce", "operating_domains": [ "Local currency & FX pricing", "Duty & tax calculation (DDP/DDU)", "Multi-language storefronts", "Geo-routed catalogue", "Local payment methods", "Customs documentation", "Restricted-product compliance" ], "vocabulary": [ { "term": "International shopper", "runtime_type": "Actor" }, { "term": "Market / region", "runtime_type": "Object" }, { "term": "Price book", "runtime_type": "Object" }, { "term": "Landed-cost quote", "runtime_type": "Artefact" }, { "term": "Currency conversion", "runtime_type": "Event" }, { "term": "Duties prepaid (DDP)", "runtime_type": "State" }, { "term": "Held at customs", "runtime_type": "State" }, { "term": "Choose DDP vs DDU", "runtime_type": "Decision" }, { "term": "Commercial invoice", "runtime_type": "Artefact" }, { "term": "Customs clearance", "runtime_type": "Workflow" }, { "term": "Cleared shipment", "runtime_type": "Event" }, { "term": "Delivered order", "runtime_type": "Outcome" }, { "term": "Cross-border conversion", "runtime_type": "Learning" }, { "term": "Duty leakage", "runtime_type": "Learning" } ], "note": "Cross-border sales trigger customs/import VAT obligations (UK GVMS, EU IOSS) and restricted/dual-use export controls per destination." }, { "name": "Social & Live-Stream Commerce", "operating_domains": [ "Shoppable posts & product tags", "Live-stream shopping events", "Creator / affiliate links", "In-app checkout", "Drop & flash-sale scheduling", "Comment-to-buy automation", "Engagement & attribution analytics" ], "vocabulary": [ { "term": "Creator", "runtime_type": "Actor" }, { "term": "Viewer", "runtime_type": "Actor" }, { "term": "Shoppable post", "runtime_type": "Object" }, { "term": "Live shopping event", "runtime_type": "Object" }, { "term": "Product tag tapped", "runtime_type": "Event" }, { "term": "Live & selling", "runtime_type": "State" }, { "term": "Affiliate link", "runtime_type": "Artefact" }, { "term": "Schedule the drop", "runtime_type": "Decision" }, { "term": "Run the live sale", "runtime_type": "Workflow" }, { "term": "Comment-to-buy", "runtime_type": "Event" }, { "term": "Sold-out drop", "runtime_type": "State" }, { "term": "Attributed sale", "runtime_type": "Outcome" }, { "term": "Live conversion rate", "runtime_type": "Learning" }, { "term": "Creator commission earned", "runtime_type": "Outcome" } ] }, { "name": "Storefront Merchandising & CRO", "operating_domains": [ "Collection & category curation", "On-site search & autocomplete", "Personalised recommendations", "Banner & hero scheduling", "Bundle & upsell offers", "Inventory-aware ranking", "Funnel analytics & heatmaps" ], "vocabulary": [ { "term": "Merchandiser", "runtime_type": "Actor" }, { "term": "Collection", "runtime_type": "Object" }, { "term": "Search query", "runtime_type": "Object" }, { "term": "Recommendation slot", "runtime_type": "Object" }, { "term": "Pin product to top", "runtime_type": "Decision" }, { "term": "Out-of-stock", "runtime_type": "State" }, { "term": "Boost rule", "runtime_type": "Artefact" }, { "term": "Product viewed", "runtime_type": "Event" }, { "term": "Re-rank collection", "runtime_type": "Workflow" }, { "term": "Upsell bundle", "runtime_type": "Object" }, { "term": "Click-through", "runtime_type": "Event" }, { "term": "Add-to-cart rate", "runtime_type": "Learning" }, { "term": "Search exit rate", "runtime_type": "Learning" }, { "term": "Incremental revenue", "runtime_type": "Outcome" } ] } ] }, { "name": "n-marketplaceOS", "buyer": "Marketplace operator / GM who owns take-rate, liquidity and the balance between buyers and sellers", "os_test": "A multi-sided buyer (the platform operator, not a single merchant), revenue via take-rate/commission budgets, a frontend built around seller onboarding + listings + matching + payouts, a two-sided state model (supply liquidity, order matching, split payouts) absent from single-merchant commerce, and many repeatable marketplace companies.", "sectors": [ { "name": "Product Marketplace (multi-vendor)", "operating_domains": [ "Seller onboarding & verification", "Listing creation & moderation", "Catalogue mapping / deduplication", "Buyer search & discovery", "Order routing to sellers", "Split payouts & commission", "Dispute & refund resolution" ], "vocabulary": [ { "term": "Seller", "runtime_type": "Actor" }, { "term": "Buyer", "runtime_type": "Actor" }, { "term": "Listing", "runtime_type": "Object" }, { "term": "Seller verification", "runtime_type": "Workflow" }, { "term": "Listing under review", "runtime_type": "State" }, { "term": "Listing approved", "runtime_type": "Event" }, { "term": "Commission rate", "runtime_type": "Object" }, { "term": "Payout", "runtime_type": "Artefact" }, { "term": "Hold seller payout", "runtime_type": "Decision" }, { "term": "Dispute raised", "runtime_type": "Event" }, { "term": "Refund issued", "runtime_type": "Outcome" }, { "term": "Completed transaction", "runtime_type": "Outcome" }, { "term": "Gross merchandise value", "runtime_type": "Learning" }, { "term": "Take rate", "runtime_type": "Learning" } ], "note": "Operators acting as payment facilitators must meet KYC/AML obligations and money-transmission/e-money rules for holding and splitting funds." }, { "name": "Services Marketplace", "operating_domains": [ "Provider profiles & credentials", "Service catalogue & packages", "Availability & booking calendar", "Quote / proposal exchange", "Escrow & milestone release", "Two-sided reviews", "Trust & safety moderation" ], "vocabulary": [ { "term": "Service provider", "runtime_type": "Actor" }, { "term": "Client", "runtime_type": "Actor" }, { "term": "Service package", "runtime_type": "Object" }, { "term": "Booking request", "runtime_type": "Event" }, { "term": "Quote", "runtime_type": "Artefact" }, { "term": "Accept the quote", "runtime_type": "Decision" }, { "term": "Booking confirmed", "runtime_type": "State" }, { "term": "Funds in escrow", "runtime_type": "State" }, { "term": "Milestone delivered", "runtime_type": "Event" }, { "term": "Release payment", "runtime_type": "Workflow" }, { "term": "Completed job", "runtime_type": "Outcome" }, { "term": "Provider rating", "runtime_type": "Artefact" }, { "term": "Repeat-booking rate", "runtime_type": "Learning" }, { "term": "Match-to-book conversion", "runtime_type": "Learning" } ] }, { "name": "Rental & Access Marketplace", "operating_domains": [ "Rentable inventory listings", "Availability calendar & blackout dates", "Booking & reservation flow", "Security deposit & damage claims", "Handover / return condition checks", "Dynamic rental pricing", "Insurance & protection plans" ], "vocabulary": [ { "term": "Owner / lister", "runtime_type": "Actor" }, { "term": "Renter", "runtime_type": "Actor" }, { "term": "Rentable item", "runtime_type": "Object" }, { "term": "Reservation", "runtime_type": "Object" }, { "term": "Date blocked", "runtime_type": "State" }, { "term": "Check-out handover", "runtime_type": "Event" }, { "term": "Return inspection", "runtime_type": "Workflow" }, { "term": "Security deposit", "runtime_type": "Artefact" }, { "term": "Damage claim", "runtime_type": "Decision" }, { "term": "Item returned", "runtime_type": "Event" }, { "term": "Deposit refunded", "runtime_type": "Outcome" }, { "term": "Utilisation rate", "runtime_type": "Learning" }, { "term": "Damage incidence", "runtime_type": "Learning" }, { "term": "Protection plan", "runtime_type": "Artefact" } ], "note": "Protection/insurance plans bundled with rentals may constitute regulated insurance distribution depending on jurisdiction." }, { "name": "Resale & Recommerce Marketplace", "operating_domains": [ "Item intake & authentication", "Condition grading", "Consignment vs buy-outright pricing", "Photography & listing pipeline", "Buyer purchase flow", "Seller payout / store credit", "Returns & re-listing" ], "vocabulary": [ { "term": "Consignor", "runtime_type": "Actor" }, { "term": "Buyer", "runtime_type": "Actor" }, { "term": "Pre-owned item", "runtime_type": "Object" }, { "term": "Item intake", "runtime_type": "Workflow" }, { "term": "Authentication check", "runtime_type": "Decision" }, { "term": "Authenticated", "runtime_type": "State" }, { "term": "Condition grade", "runtime_type": "Artefact" }, { "term": "Listed for sale", "runtime_type": "State" }, { "term": "Item sold", "runtime_type": "Event" }, { "term": "Consignor payout", "runtime_type": "Outcome" }, { "term": "Store credit", "runtime_type": "Artefact" }, { "term": "Re-list", "runtime_type": "Workflow" }, { "term": "Sell-through rate", "runtime_type": "Learning" }, { "term": "Authentication accuracy", "runtime_type": "Learning" } ], "note": "Authentication claims and resale of branded goods touch trademark/counterfeit law and consumer-protection rules on condition disclosure." }, { "name": "B2B / Wholesale Marketplace", "operating_domains": [ "Verified business buyer onboarding", "Tiered & negotiated pricing", "Minimum order quantities (MOQ)", "RFQ & bulk quoting", "Trade credit / net terms", "Supplier compliance documents", "Bulk order fulfilment routing" ], "vocabulary": [ { "term": "Wholesale buyer", "runtime_type": "Actor" }, { "term": "Supplier", "runtime_type": "Actor" }, { "term": "Catalogue SKU", "runtime_type": "Object" }, { "term": "Price tier", "runtime_type": "Object" }, { "term": "RFQ submitted", "runtime_type": "Event" }, { "term": "Quote issued", "runtime_type": "Artefact" }, { "term": "Approve net terms", "runtime_type": "Decision" }, { "term": "Pending verification", "runtime_type": "State" }, { "term": "Bulk order", "runtime_type": "Object" }, { "term": "Negotiate-and-order", "runtime_type": "Workflow" }, { "term": "Trade credit line", "runtime_type": "Artefact" }, { "term": "Won account", "runtime_type": "Outcome" }, { "term": "Reorder frequency", "runtime_type": "Learning" }, { "term": "Credit default rate", "runtime_type": "Learning" } ], "note": "Offering net terms / trade credit can constitute regulated lending and requires affordability/credit checks in some jurisdictions." } ] }, { "name": "n-retailOS", "buyer": "Head of Retail / store operations director who owns store P&L, staff and physical inventory", "os_test": "Buyer is store operations (not the online ecommerce lead), budget for POS/store systems, a frontend built around the physical store, registers, floor staff and shelves, a state model of registers/tills/store stock/foot traffic unique to physical retail, and many repeatable retail chains and independents.", "sectors": [ { "name": "Point of Sale & Checkout", "operating_domains": [ "Register / till configuration", "Barcode scanning & lookup", "Tender & split payments", "Receipts (print/digital)", "Returns & exchanges at till", "Cash drawer reconciliation", "Offline-mode transaction queue" ], "vocabulary": [ { "term": "Cashier", "runtime_type": "Actor" }, { "term": "Customer", "runtime_type": "Actor" }, { "term": "Register / till", "runtime_type": "Object" }, { "term": "Basket", "runtime_type": "Object" }, { "term": "Scan item", "runtime_type": "Event" }, { "term": "Tender payment", "runtime_type": "Event" }, { "term": "Drawer open", "runtime_type": "State" }, { "term": "Apply return policy", "runtime_type": "Decision" }, { "term": "Receipt", "runtime_type": "Artefact" }, { "term": "Sale completed", "runtime_type": "Outcome" }, { "term": "End-of-day cash-up", "runtime_type": "Workflow" }, { "term": "Cash variance", "runtime_type": "State" }, { "term": "Sales per hour", "runtime_type": "Learning" }, { "term": "Items per basket", "runtime_type": "Learning" } ], "note": "Card acceptance is bound by PCI-DSS; receipts and tax handling must meet local fiscal/VAT requirements (some jurisdictions mandate fiscalised tills)." }, { "name": "Store Inventory & Replenishment", "operating_domains": [ "On-shelf stock counts", "Backroom & stockroom locations", "Replenishment & shelf gap detection", "Stock receiving & put-away", "Cycle counts & shrinkage", "Inter-store transfers", "Planogram compliance" ], "vocabulary": [ { "term": "Stock associate", "runtime_type": "Actor" }, { "term": "Stock unit (SKU)", "runtime_type": "Object" }, { "term": "Shelf location", "runtime_type": "Object" }, { "term": "Delivery received", "runtime_type": "Event" }, { "term": "Put-away", "runtime_type": "Workflow" }, { "term": "Shelf gap", "runtime_type": "State" }, { "term": "Trigger replenishment", "runtime_type": "Decision" }, { "term": "Cycle count", "runtime_type": "Workflow" }, { "term": "Stock-out", "runtime_type": "State" }, { "term": "Transfer note", "runtime_type": "Artefact" }, { "term": "Counted stock", "runtime_type": "Outcome" }, { "term": "Shrinkage", "runtime_type": "Learning" }, { "term": "On-shelf availability", "runtime_type": "Learning" }, { "term": "Stock adjustment", "runtime_type": "Event" } ] }, { "name": "Workforce & Store Operations", "operating_domains": [ "Shift scheduling & rotas", "Clock-in / time & attendance", "Task lists & store walks", "Labour budgeting vs traffic", "Training & certifications", "Opening / closing checklists", "Compliance & incident logging" ], "vocabulary": [ { "term": "Store associate", "runtime_type": "Actor" }, { "term": "Store manager", "runtime_type": "Actor" }, { "term": "Shift", "runtime_type": "Object" }, { "term": "Rota", "runtime_type": "Artefact" }, { "term": "Clock in", "runtime_type": "Event" }, { "term": "On shift", "runtime_type": "State" }, { "term": "Assign task", "runtime_type": "Decision" }, { "term": "Opening checklist", "runtime_type": "Workflow" }, { "term": "Task completed", "runtime_type": "Event" }, { "term": "Incident report", "runtime_type": "Artefact" }, { "term": "Covered shift", "runtime_type": "Outcome" }, { "term": "Understaffed", "runtime_type": "State" }, { "term": "Labour cost %", "runtime_type": "Learning" }, { "term": "Sales per labour hour", "runtime_type": "Learning" } ], "note": "Rostering and time/attendance must comply with working-time, minimum-wage and rest-break employment regulation." }, { "name": "Pricing & Promotions (in-store)", "operating_domains": [ "Shelf-edge & electronic labels", "Markdown & clearance pricing", "Multi-buy & promotion setup", "Price overrides at till", "Competitor price monitoring", "Loyalty discount rules", "Margin guardrails" ], "vocabulary": [ { "term": "Pricing manager", "runtime_type": "Actor" }, { "term": "Price label", "runtime_type": "Object" }, { "term": "Markdown", "runtime_type": "Object" }, { "term": "Promotion", "runtime_type": "Object" }, { "term": "Price change pushed", "runtime_type": "Event" }, { "term": "On promotion", "runtime_type": "State" }, { "term": "Approve markdown", "runtime_type": "Decision" }, { "term": "Schedule promotion", "runtime_type": "Workflow" }, { "term": "Promotion live", "runtime_type": "State" }, { "term": "Price audit report", "runtime_type": "Artefact" }, { "term": "Margin protected", "runtime_type": "Outcome" }, { "term": "Promo uplift", "runtime_type": "Learning" }, { "term": "Markdown loss", "runtime_type": "Learning" }, { "term": "Override logged", "runtime_type": "Event" } ], "note": "Promotional pricing must comply with unit-pricing and reference-price ('was/now') consumer-protection rules to avoid misleading offers." }, { "name": "Customer Loyalty & CRM (retail)", "operating_domains": [ "Loyalty enrolment & cards", "Points & rewards ledger", "Tiers & member benefits", "Targeted offers & coupons", "Customer profile & purchase history", "Consent & marketing preferences", "Member analytics & segments" ], "vocabulary": [ { "term": "Member", "runtime_type": "Actor" }, { "term": "Loyalty account", "runtime_type": "Object" }, { "term": "Points balance", "runtime_type": "Object" }, { "term": "Points earned", "runtime_type": "Event" }, { "term": "Reward redeemed", "runtime_type": "Event" }, { "term": "Gold tier", "runtime_type": "State" }, { "term": "Send targeted offer", "runtime_type": "Decision" }, { "term": "Coupon", "runtime_type": "Artefact" }, { "term": "Enrol member", "runtime_type": "Workflow" }, { "term": "Marketing consent", "runtime_type": "State" }, { "term": "Retained customer", "runtime_type": "Outcome" }, { "term": "Repeat purchase rate", "runtime_type": "Learning" }, { "term": "Redemption rate", "runtime_type": "Learning" }, { "term": "Customer lifetime value", "runtime_type": "Learning" } ], "note": "Holding customer profiles and marketing consent is subject to data-protection law (UK GDPR / PECR for electronic marketing)." }, { "name": "Omnichannel & Click-and-Collect", "operating_domains": [ "Buy-online-pickup-in-store (BOPIS)", "Ship-from-store fulfilment", "Unified inventory view", "Endless aisle / order-in-store", "Returns across channels", "Locker & collection point ops", "Single customer order history" ], "vocabulary": [ { "term": "Omnichannel shopper", "runtime_type": "Actor" }, { "term": "Pickup associate", "runtime_type": "Actor" }, { "term": "Online order", "runtime_type": "Object" }, { "term": "Collection point", "runtime_type": "Object" }, { "term": "Order ready for pickup", "runtime_type": "State" }, { "term": "Customer collected", "runtime_type": "Event" }, { "term": "Pick from store shelf", "runtime_type": "Workflow" }, { "term": "Route to nearest store", "runtime_type": "Decision" }, { "term": "Ship-from-store label", "runtime_type": "Artefact" }, { "term": "Cross-channel return", "runtime_type": "Event" }, { "term": "Fulfilled order", "runtime_type": "Outcome" }, { "term": "Awaiting collection", "runtime_type": "State" }, { "term": "Click-collect rate", "runtime_type": "Learning" }, { "term": "Pick accuracy", "runtime_type": "Learning" } ] } ] }, { "name": "n-logisticsOS", "buyer": "Head of Transport / logistics director who owns freight spend, fleet and on-time delivery", "os_test": "Buyer is transport/logistics (not warehouse or procurement), budget for TMS/fleet systems, a frontend built around shipments, routes, vehicles and carriers, a state model of in-transit/loads/legs/exceptions distinct from inventory or order systems, and many repeatable carriers, 3PLs and shippers.", "sectors": [ { "name": "Freight & Transport Management (TMS)", "operating_domains": [ "Load planning & consolidation", "Carrier selection & rating", "Freight booking & tendering", "Shipment tracking & ETA", "Freight audit & invoice match", "Exception & claims handling", "Multimodal leg planning" ], "vocabulary": [ { "term": "Shipper", "runtime_type": "Actor" }, { "term": "Carrier", "runtime_type": "Actor" }, { "term": "Shipment", "runtime_type": "Object" }, { "term": "Load", "runtime_type": "Object" }, { "term": "Tender to carrier", "runtime_type": "Decision" }, { "term": "In transit", "runtime_type": "State" }, { "term": "Pickup completed", "runtime_type": "Event" }, { "term": "Bill of lading", "runtime_type": "Artefact" }, { "term": "Plan and dispatch", "runtime_type": "Workflow" }, { "term": "Delivery exception", "runtime_type": "Event" }, { "term": "Delivered on time", "runtime_type": "Outcome" }, { "term": "Freight invoice", "runtime_type": "Artefact" }, { "term": "On-time delivery %", "runtime_type": "Learning" }, { "term": "Cost per mile", "runtime_type": "Learning" } ], "note": "Carriage is governed by carrier liability conventions (CMR for road, Hague-Visby for sea) and licensing of freight operators." }, { "name": "Last-Mile Delivery", "operating_domains": [ "Route optimisation", "Driver dispatch & app", "Delivery time windows", "Proof of delivery capture", "Failed-delivery & re-attempt", "Customer delivery notifications", "Driver settlement & pay" ], "vocabulary": [ { "term": "Driver", "runtime_type": "Actor" }, { "term": "Recipient", "runtime_type": "Actor" }, { "term": "Delivery stop", "runtime_type": "Object" }, { "term": "Route", "runtime_type": "Object" }, { "term": "Optimise route", "runtime_type": "Decision" }, { "term": "Out for delivery", "runtime_type": "State" }, { "term": "Parcel scanned", "runtime_type": "Event" }, { "term": "Proof of delivery", "runtime_type": "Artefact" }, { "term": "Run the route", "runtime_type": "Workflow" }, { "term": "Failed attempt", "runtime_type": "Event" }, { "term": "Delivered parcel", "runtime_type": "Outcome" }, { "term": "Missed delivery", "runtime_type": "State" }, { "term": "First-attempt success rate", "runtime_type": "Learning" }, { "term": "Stops per hour", "runtime_type": "Learning" } ], "note": "Driver classification (employee vs gig) and tachograph/driver-hours rules apply where relevant." }, { "name": "Fleet Management", "operating_domains": [ "Vehicle register & assets", "Maintenance & service schedule", "Fuel & energy tracking", "Telematics & driver behaviour", "Compliance (MOT/inspections)", "Fleet utilisation & assignment", "Incident & accident records" ], "vocabulary": [ { "term": "Fleet manager", "runtime_type": "Actor" }, { "term": "Vehicle", "runtime_type": "Object" }, { "term": "Maintenance schedule", "runtime_type": "Object" }, { "term": "Service due", "runtime_type": "State" }, { "term": "Inspection logged", "runtime_type": "Event" }, { "term": "Off the road (VOR)", "runtime_type": "State" }, { "term": "Schedule the service", "runtime_type": "Decision" }, { "term": "Maintenance workflow", "runtime_type": "Workflow" }, { "term": "Service record", "runtime_type": "Artefact" }, { "term": "Vehicle returned to service", "runtime_type": "Outcome" }, { "term": "Harsh-braking event", "runtime_type": "Event" }, { "term": "Roadworthy", "runtime_type": "State" }, { "term": "Fleet utilisation", "runtime_type": "Learning" }, { "term": "Cost per vehicle", "runtime_type": "Learning" } ], "note": "Commercial fleets require operator licences, periodic roadworthiness inspections and driver-hours/tachograph compliance." }, { "name": "International Freight Forwarding", "operating_domains": [ "Booking & space allocation", "Container & consolidation planning", "Customs brokerage & filing", "Documentation (B/L, certificates)", "Port & terminal coordination", "Demurrage & detention tracking", "Track-and-trace across legs" ], "vocabulary": [ { "term": "Freight forwarder", "runtime_type": "Actor" }, { "term": "Consignee", "runtime_type": "Actor" }, { "term": "Container", "runtime_type": "Object" }, { "term": "Booking", "runtime_type": "Object" }, { "term": "Vessel departed", "runtime_type": "Event" }, { "term": "At port / on water", "runtime_type": "State" }, { "term": "File customs entry", "runtime_type": "Decision" }, { "term": "Customs clearance", "runtime_type": "Workflow" }, { "term": "Certificate of origin", "runtime_type": "Artefact" }, { "term": "Held for inspection", "runtime_type": "State" }, { "term": "Cleared and released", "runtime_type": "Event" }, { "term": "Delivered to consignee", "runtime_type": "Outcome" }, { "term": "Demurrage cost", "runtime_type": "Learning" }, { "term": "Transit time", "runtime_type": "Learning" } ], "note": "Forwarding and customs brokerage are licensed/regulated activities; filings touch import VAT, duty and dual-use export controls." }, { "name": "Parcel & Carrier Management", "operating_domains": [ "Multi-carrier rate shopping", "Label generation & manifesting", "Service-level selection", "Tracking aggregation", "Returns label & RMA", "Carrier performance scorecards", "Surcharge & billing reconciliation" ], "vocabulary": [ { "term": "Shipping operator", "runtime_type": "Actor" }, { "term": "Carrier account", "runtime_type": "Object" }, { "term": "Parcel", "runtime_type": "Object" }, { "term": "Rate-shop carriers", "runtime_type": "Decision" }, { "term": "Shipping label", "runtime_type": "Artefact" }, { "term": "Manifest closed", "runtime_type": "Event" }, { "term": "Label printed", "runtime_type": "State" }, { "term": "Buy and print labels", "runtime_type": "Workflow" }, { "term": "Tracking update", "runtime_type": "Event" }, { "term": "Return label", "runtime_type": "Artefact" }, { "term": "Shipped parcel", "runtime_type": "Outcome" }, { "term": "Awaiting collection", "runtime_type": "State" }, { "term": "Average shipping cost", "runtime_type": "Learning" }, { "term": "Carrier on-time score", "runtime_type": "Learning" } ] } ] }, { "name": "n-procurementOS", "buyer": "Chief Procurement Officer / Head of Purchasing who owns indirect/direct spend and supplier contracts", "os_test": "Buyer is procurement/purchasing (not the warehouse or sales), budget for source-to-pay suites, a frontend built around requisitions, suppliers, sourcing events and POs, a state model of approvals/sourcing/spend distinct from selling or shipping, and many repeatable enterprises with procurement functions.", "sectors": [ { "name": "Procure-to-Pay (P2P)", "operating_domains": [ "Purchase requisitions", "Approval workflows & limits", "Purchase order issuance", "Goods/service receipt", "Invoice matching (3-way)", "Spend categories & budgets", "Catalogue & punch-out buying" ], "vocabulary": [ { "term": "Requester", "runtime_type": "Actor" }, { "term": "Approver", "runtime_type": "Actor" }, { "term": "Requisition", "runtime_type": "Object" }, { "term": "Purchase order", "runtime_type": "Object" }, { "term": "Submit for approval", "runtime_type": "Event" }, { "term": "Pending approval", "runtime_type": "State" }, { "term": "Approve the spend", "runtime_type": "Decision" }, { "term": "Three-way match", "runtime_type": "Workflow" }, { "term": "Goods receipt note", "runtime_type": "Artefact" }, { "term": "Invoice matched", "runtime_type": "Event" }, { "term": "PO closed", "runtime_type": "Outcome" }, { "term": "Off-contract spend", "runtime_type": "State" }, { "term": "Maverick spend %", "runtime_type": "Learning" }, { "term": "PO cycle time", "runtime_type": "Learning" } ] }, { "name": "Strategic Sourcing & Tendering", "operating_domains": [ "Sourcing event setup (RFx)", "Supplier invitation & registration", "Bid collection & comparison", "Scoring & evaluation criteria", "Award decision & justification", "Savings tracking", "Reverse auctions" ], "vocabulary": [ { "term": "Sourcing lead", "runtime_type": "Actor" }, { "term": "Bidding supplier", "runtime_type": "Actor" }, { "term": "Sourcing event (RFP/RFQ)", "runtime_type": "Object" }, { "term": "Bid", "runtime_type": "Object" }, { "term": "Bid submitted", "runtime_type": "Event" }, { "term": "Under evaluation", "runtime_type": "State" }, { "term": "Award the contract", "runtime_type": "Decision" }, { "term": "Run the tender", "runtime_type": "Workflow" }, { "term": "Scorecard", "runtime_type": "Artefact" }, { "term": "Award notice", "runtime_type": "Artefact" }, { "term": "Awarded supplier", "runtime_type": "Outcome" }, { "term": "Realised savings", "runtime_type": "Outcome" }, { "term": "Sourcing savings %", "runtime_type": "Learning" }, { "term": "Bid coverage", "runtime_type": "Learning" } ], "note": "Public-sector tendering must follow procurement regulation (e.g. UK Procurement Act / EU directives) on fairness, transparency and timelines." }, { "name": "Supplier Management & Onboarding", "operating_domains": [ "Supplier registration & vetting", "Bank & tax detail validation", "Document & certification collection", "Risk & sanctions screening", "Performance scorecards", "Supplier segmentation", "Periodic re-qualification" ], "vocabulary": [ { "term": "Supplier", "runtime_type": "Actor" }, { "term": "Procurement officer", "runtime_type": "Actor" }, { "term": "Supplier record", "runtime_type": "Object" }, { "term": "Onboarding form", "runtime_type": "Object" }, { "term": "Documents submitted", "runtime_type": "Event" }, { "term": "Pending verification", "runtime_type": "State" }, { "term": "Approve supplier", "runtime_type": "Decision" }, { "term": "Vet and onboard", "runtime_type": "Workflow" }, { "term": "Compliance certificate", "runtime_type": "Artefact" }, { "term": "Sanctions flag", "runtime_type": "State" }, { "term": "Approved supplier", "runtime_type": "Outcome" }, { "term": "Supplier scorecard", "runtime_type": "Artefact" }, { "term": "Supplier risk score", "runtime_type": "Learning" }, { "term": "Onboarding cycle time", "runtime_type": "Learning" } ], "note": "Supplier screening must satisfy sanctions/AML and (increasingly) modern-slavery and ESG due-diligence obligations." }, { "name": "Contract Lifecycle Management", "operating_domains": [ "Contract authoring & templates", "Clause library & playbooks", "Negotiation & redlining", "Approval & e-signature", "Obligation & milestone tracking", "Renewal & expiry alerts", "Contract repository & search" ], "vocabulary": [ { "term": "Contract owner", "runtime_type": "Actor" }, { "term": "Counterparty", "runtime_type": "Actor" }, { "term": "Contract", "runtime_type": "Object" }, { "term": "Clause", "runtime_type": "Object" }, { "term": "Redline sent", "runtime_type": "Event" }, { "term": "In negotiation", "runtime_type": "State" }, { "term": "Approve final terms", "runtime_type": "Decision" }, { "term": "Route for signature", "runtime_type": "Workflow" }, { "term": "Signed contract", "runtime_type": "Artefact" }, { "term": "Active / executed", "runtime_type": "State" }, { "term": "Renewal due", "runtime_type": "Event" }, { "term": "Executed agreement", "runtime_type": "Outcome" }, { "term": "Auto-renewal rate", "runtime_type": "Learning" }, { "term": "Time-to-signature", "runtime_type": "Learning" } ], "note": "E-signature and contract execution must meet electronic-signature law (eIDAS / UK eIDAS) for enforceability." }, { "name": "Spend Analytics & Category Management", "operating_domains": [ "Spend data classification", "Category taxonomy", "Supplier consolidation analysis", "Tail-spend identification", "Savings pipeline & opportunities", "Budget vs actual tracking", "Compliance & leakage reporting" ], "vocabulary": [ { "term": "Category manager", "runtime_type": "Actor" }, { "term": "Spend record", "runtime_type": "Object" }, { "term": "Category", "runtime_type": "Object" }, { "term": "Spend classified", "runtime_type": "Event" }, { "term": "Unclassified spend", "runtime_type": "State" }, { "term": "Target a category", "runtime_type": "Decision" }, { "term": "Build the savings plan", "runtime_type": "Workflow" }, { "term": "Opportunity assessment", "runtime_type": "Artefact" }, { "term": "Savings opportunity", "runtime_type": "Object" }, { "term": "Savings realised", "runtime_type": "Outcome" }, { "term": "Addressable spend", "runtime_type": "State" }, { "term": "Tail-spend ratio", "runtime_type": "Learning" }, { "term": "Spend under management", "runtime_type": "Learning" }, { "term": "Supplier concentration", "runtime_type": "Learning" } ] } ] }, { "name": "n-supplychainOS", "buyer": "VP Supply Chain / S&OP director who owns demand-supply balance, inventory targets and resilience", "os_test": "Buyer is supply-chain planning (not transport or purchasing execution), budget for planning/IBP suites, a frontend built around forecasts, plans, inventory positions and the bullwhip across the network, a planning state model (forecast/plan/allocation/disruption) distinct from execution systems, and many repeatable manufacturers/distributors.", "sectors": [ { "name": "Demand Planning & Forecasting", "operating_domains": [ "Demand forecast generation", "Forecast overrides & consensus", "New-product introduction curves", "Seasonality & promotion lift", "Forecast accuracy review", "Demand sensing signals", "Statistical model selection" ], "vocabulary": [ { "term": "Demand planner", "runtime_type": "Actor" }, { "term": "Forecast", "runtime_type": "Object" }, { "term": "Demand signal", "runtime_type": "Object" }, { "term": "Forecast published", "runtime_type": "Event" }, { "term": "Awaiting consensus", "runtime_type": "State" }, { "term": "Override the forecast", "runtime_type": "Decision" }, { "term": "Run the forecast cycle", "runtime_type": "Workflow" }, { "term": "Consensus forecast", "runtime_type": "Artefact" }, { "term": "Forecast locked", "runtime_type": "State" }, { "term": "Plan approved", "runtime_type": "Outcome" }, { "term": "Bias detected", "runtime_type": "Event" }, { "term": "Forecast accuracy (MAPE)", "runtime_type": "Learning" }, { "term": "Forecast bias", "runtime_type": "Learning" } ] }, { "name": "Inventory & Replenishment Planning", "operating_domains": [ "Safety-stock & reorder points", "Replenishment proposals", "Multi-echelon optimisation", "Excess & obsolete review", "ABC/XYZ segmentation", "Inventory targets by node", "Allocation under shortage" ], "vocabulary": [ { "term": "Inventory planner", "runtime_type": "Actor" }, { "term": "Stock-keeping unit", "runtime_type": "Object" }, { "term": "Reorder point", "runtime_type": "Object" }, { "term": "Below safety stock", "runtime_type": "State" }, { "term": "Replenishment proposed", "runtime_type": "Event" }, { "term": "Approve replenishment", "runtime_type": "Decision" }, { "term": "Rebalance inventory", "runtime_type": "Workflow" }, { "term": "Replenishment order", "runtime_type": "Artefact" }, { "term": "Excess / obsolete", "runtime_type": "State" }, { "term": "Stock-out avoided", "runtime_type": "Outcome" }, { "term": "Stockout event", "runtime_type": "Event" }, { "term": "Inventory turns", "runtime_type": "Learning" }, { "term": "Days of supply", "runtime_type": "Learning" }, { "term": "Fill rate", "runtime_type": "Learning" } ] }, { "name": "Sales & Operations Planning (S&OP / IBP)", "operating_domains": [ "Demand-supply reconciliation", "Capacity & constraint balancing", "Scenario / what-if modelling", "Executive review & sign-off", "Financial reconciliation to plan", "Gap closure actions", "Rolling planning horizon" ], "vocabulary": [ { "term": "S&OP planner", "runtime_type": "Actor" }, { "term": "Executive sponsor", "runtime_type": "Actor" }, { "term": "Supply plan", "runtime_type": "Object" }, { "term": "Scenario", "runtime_type": "Object" }, { "term": "Imbalance flagged", "runtime_type": "State" }, { "term": "Run a what-if", "runtime_type": "Decision" }, { "term": "Reconcile demand & supply", "runtime_type": "Workflow" }, { "term": "Plan presented", "runtime_type": "Event" }, { "term": "Consensus plan", "runtime_type": "Artefact" }, { "term": "Plan signed off", "runtime_type": "Outcome" }, { "term": "Constrained plan", "runtime_type": "State" }, { "term": "Gap closed", "runtime_type": "Event" }, { "term": "Plan attainment", "runtime_type": "Learning" }, { "term": "Demand-supply gap", "runtime_type": "Learning" } ] }, { "name": "Supply Chain Visibility & Control Tower", "operating_domains": [ "End-to-end shipment visibility", "Disruption & risk alerts", "Supplier & node monitoring", "Exception triage & resolution", "ETA prediction & delay impact", "Network event timeline", "Resolution playbooks" ], "vocabulary": [ { "term": "Control-tower analyst", "runtime_type": "Actor" }, { "term": "Supply node", "runtime_type": "Object" }, { "term": "Inbound shipment", "runtime_type": "Object" }, { "term": "Disruption alert", "runtime_type": "Event" }, { "term": "At risk", "runtime_type": "State" }, { "term": "Escalate the exception", "runtime_type": "Decision" }, { "term": "Resolve the disruption", "runtime_type": "Workflow" }, { "term": "Mitigation plan", "runtime_type": "Artefact" }, { "term": "Delayed", "runtime_type": "State" }, { "term": "Exception resolved", "runtime_type": "Outcome" }, { "term": "ETA revised", "runtime_type": "Event" }, { "term": "On-time-in-full (OTIF)", "runtime_type": "Learning" }, { "term": "Disruption response time", "runtime_type": "Learning" } ] }, { "name": "Production & Manufacturing Planning", "operating_domains": [ "Master production schedule", "Material requirements (MRP)", "Capacity & line scheduling", "Work-order release", "Bill of materials management", "Constraint & bottleneck planning", "Schedule adherence tracking" ], "vocabulary": [ { "term": "Production planner", "runtime_type": "Actor" }, { "term": "Work order", "runtime_type": "Object" }, { "term": "Bill of materials", "runtime_type": "Object" }, { "term": "Material shortage", "runtime_type": "State" }, { "term": "Run MRP", "runtime_type": "Workflow" }, { "term": "Release the work order", "runtime_type": "Decision" }, { "term": "Work order released", "runtime_type": "Event" }, { "term": "Production schedule", "runtime_type": "Artefact" }, { "term": "On the line", "runtime_type": "State" }, { "term": "Production completed", "runtime_type": "Outcome" }, { "term": "Line stoppage", "runtime_type": "Event" }, { "term": "Schedule adherence", "runtime_type": "Learning" }, { "term": "Capacity utilisation", "runtime_type": "Learning" } ], "note": "Production of regulated goods (food, pharma, chemicals) must follow GMP and batch-traceability requirements." } ] }, { "name": "n-fulfilmentOS", "buyer": "Head of Warehouse / Fulfilment operations who owns pick-pack-ship throughput and order accuracy", "os_test": "Buyer is warehouse/fulfilment operations (not transport or planning), budget for WMS/OMS systems, a frontend built around bins, totes, pickers, waves and packing stations, a state model of pick/pack/dock/inventory-location distinct from selling, planning or shipping, and many repeatable 3PLs, fulfilment centres and DTC warehouses.", "sectors": [ { "name": "Warehouse Management (WMS)", "operating_domains": [ "Receiving & dock scheduling", "Put-away & slotting", "Bin & location management", "Cycle counting & accuracy", "Wave & task management", "Replenishment to pick faces", "Labour & equipment tracking" ], "vocabulary": [ { "term": "Warehouse operative", "runtime_type": "Actor" }, { "term": "Bin location", "runtime_type": "Object" }, { "term": "Tote / pallet", "runtime_type": "Object" }, { "term": "Goods received", "runtime_type": "Event" }, { "term": "Put away stock", "runtime_type": "Workflow" }, { "term": "Location empty", "runtime_type": "State" }, { "term": "Slot the item", "runtime_type": "Decision" }, { "term": "Cycle count", "runtime_type": "Workflow" }, { "term": "Count variance", "runtime_type": "State" }, { "term": "Stock put away", "runtime_type": "Outcome" }, { "term": "Inventory adjustment", "runtime_type": "Event" }, { "term": "Inventory accuracy", "runtime_type": "Learning" }, { "term": "Dock-to-stock time", "runtime_type": "Learning" } ] }, { "name": "Order Fulfilment & Pick-Pack-Ship", "operating_domains": [ "Order release & batching", "Pick path & assignment", "Pick confirmation & scan", "Packing & cartonisation", "Carton weigh & verify", "Label & manifest at pack", "Short-pick & substitution handling" ], "vocabulary": [ { "term": "Picker", "runtime_type": "Actor" }, { "term": "Packer", "runtime_type": "Actor" }, { "term": "Pick list", "runtime_type": "Object" }, { "term": "Order", "runtime_type": "Object" }, { "term": "Wave released", "runtime_type": "Event" }, { "term": "Picked item", "runtime_type": "Event" }, { "term": "Short pick", "runtime_type": "State" }, { "term": "Substitute the item", "runtime_type": "Decision" }, { "term": "Pick-pack-ship", "runtime_type": "Workflow" }, { "term": "Packing slip", "runtime_type": "Artefact" }, { "term": "Ready to ship", "runtime_type": "State" }, { "term": "Order shipped", "runtime_type": "Outcome" }, { "term": "Units picked per hour", "runtime_type": "Learning" }, { "term": "Order accuracy", "runtime_type": "Learning" } ] }, { "name": "Returns & Reverse Logistics", "operating_domains": [ "Return authorisation (RMA)", "Inbound return receiving", "Inspection & disposition grading", "Restock / refurbish / scrap routing", "Refund & credit trigger", "Return reason capture", "Warranty & recall handling" ], "vocabulary": [ { "term": "Returns operative", "runtime_type": "Actor" }, { "term": "Returning customer", "runtime_type": "Actor" }, { "term": "Return (RMA)", "runtime_type": "Object" }, { "term": "Returned item", "runtime_type": "Object" }, { "term": "Return received", "runtime_type": "Event" }, { "term": "Awaiting inspection", "runtime_type": "State" }, { "term": "Disposition decision", "runtime_type": "Decision" }, { "term": "Grade and route", "runtime_type": "Workflow" }, { "term": "Disposition note", "runtime_type": "Artefact" }, { "term": "Restocked", "runtime_type": "State" }, { "term": "Refund triggered", "runtime_type": "Outcome" }, { "term": "Return rate", "runtime_type": "Learning" }, { "term": "Recovery value", "runtime_type": "Learning" } ], "note": "Returns and refunds are bound by consumer-rights/distance-selling law; recalled or hazardous returns follow safety-disposal rules." }, { "name": "Inventory Control & Accuracy", "operating_domains": [ "Real-time stock ledger", "Lot / batch / serial tracking", "Expiry & FEFO management", "Stock holds & quarantine", "Inventory reconciliation", "Damage & write-off processing", "Multi-location stock view" ], "vocabulary": [ { "term": "Inventory controller", "runtime_type": "Actor" }, { "term": "Stock item", "runtime_type": "Object" }, { "term": "Lot / batch", "runtime_type": "Object" }, { "term": "Quarantine hold", "runtime_type": "State" }, { "term": "Stock counted", "runtime_type": "Event" }, { "term": "Release the hold", "runtime_type": "Decision" }, { "term": "Reconcile inventory", "runtime_type": "Workflow" }, { "term": "Write-off record", "runtime_type": "Artefact" }, { "term": "Expired", "runtime_type": "State" }, { "term": "Reconciled stock", "runtime_type": "Outcome" }, { "term": "Discrepancy logged", "runtime_type": "Event" }, { "term": "Stock accuracy %", "runtime_type": "Learning" }, { "term": "Shrinkage rate", "runtime_type": "Learning" } ], "note": "Lot/expiry tracking is mandatory for food, pharma and other regulated goods to support recall and FEFO compliance." }, { "name": "Cold-Chain & Specialised Fulfilment", "operating_domains": [ "Temperature-zone storage", "Cold-chain monitoring & alerts", "Hazmat & dangerous-goods handling", "Time-critical / perishable picking", "Insulated packing & gel-pack rules", "Excursion & breach logging", "Compliance documentation" ], "vocabulary": [ { "term": "Cold-chain operative", "runtime_type": "Actor" }, { "term": "Temperature zone", "runtime_type": "Object" }, { "term": "Perishable item", "runtime_type": "Object" }, { "term": "Temperature reading", "runtime_type": "Event" }, { "term": "Within range", "runtime_type": "State" }, { "term": "Temperature excursion", "runtime_type": "Event" }, { "term": "Quarantine the batch", "runtime_type": "Decision" }, { "term": "Cold-chain pack-out", "runtime_type": "Workflow" }, { "term": "Excursion report", "runtime_type": "Artefact" }, { "term": "Breached / spoiled", "runtime_type": "State" }, { "term": "Compliant shipment", "runtime_type": "Outcome" }, { "term": "Cold-chain compliance rate", "runtime_type": "Learning" }, { "term": "Spoilage rate", "runtime_type": "Learning" } ], "note": "Cold-chain and dangerous-goods handling are governed by GDP (pharma), food-safety (HACCP) and ADR/IATA dangerous-goods regulation." } ] } ] }, { "name": "Industry & Manufacturing", "os": [ { "name": "n-manufactureOS", "buyer": "VP of Manufacturing / Plant Manager who owns throughput, yield and on-time delivery for a production site.", "os_test": "Has its own buyer (operations leadership), its own budget (MES/production line of credit), a distinctive shop-floor frontend (work orders, routings, takt boards), a distinctive state model (order released → in-process → complete → shipped), and repeatable across every factory — a genuine OS, not a re-skin.", "sectors": [ { "name": "Discrete Assembly & Final Assembly", "operating_domains": [ "Assembly line / takt-paced station", "Work order on a routing", "Bill of materials & kitting", "Operator workstation & andon call", "Line-side material flow (kanban)", "First-pass-yield station check", "Shift handover & line balancing" ], "vocabulary": [ { "term": "Line Operator", "runtime_type": "Actor" }, { "term": "Work Order", "runtime_type": "Object" }, { "term": "Bill of Materials", "runtime_type": "Artefact" }, { "term": "Routing", "runtime_type": "Workflow" }, { "term": "Andon Pull", "runtime_type": "Event" }, { "term": "Station Cycle Complete", "runtime_type": "Event" }, { "term": "In-Process", "runtime_type": "State" }, { "term": "Line Stopped", "runtime_type": "State" }, { "term": "Rework or Scrap Call", "runtime_type": "Decision" }, { "term": "Kit", "runtime_type": "Object" }, { "term": "Build Record", "runtime_type": "Artefact" }, { "term": "Units Shipped to Plan", "runtime_type": "Outcome" }, { "term": "First-Pass Yield", "runtime_type": "Learning" }, { "term": "Takt Adherence", "runtime_type": "Learning" } ] }, { "name": "Process & Batch Manufacturing (chemicals, food, pharma)", "operating_domains": [ "Batch recipe & phase steps", "Reactor / vessel / mixer", "Charge & dispense of raw materials", "In-line CIP (clean-in-place) cycle", "Batch genealogy & lot tracing", "Set-point control & deviation watch", "Yield reconciliation per batch" ], "vocabulary": [ { "term": "Process Operator", "runtime_type": "Actor" }, { "term": "Batch", "runtime_type": "Object" }, { "term": "Master Recipe", "runtime_type": "Artefact" }, { "term": "Phase Sequence", "runtime_type": "Workflow" }, { "term": "Material Charge", "runtime_type": "Event" }, { "term": "Set-Point Deviation", "runtime_type": "Event" }, { "term": "Cooking / Reacting", "runtime_type": "State" }, { "term": "On Hold (QA)", "runtime_type": "State" }, { "term": "Release or Reprocess", "runtime_type": "Decision" }, { "term": "Lot Number", "runtime_type": "Object" }, { "term": "Batch Record", "runtime_type": "Artefact" }, { "term": "Released Batch Quantity", "runtime_type": "Outcome" }, { "term": "Batch Yield", "runtime_type": "Learning" }, { "term": "Right-First-Time Rate", "runtime_type": "Learning" } ], "note": "Pharma and food batch records are regulated (FDA 21 CFR Part 11, EU GMP); electronic batch records and lot traceability are mandated." }, { "name": "Production Planning & Scheduling", "operating_domains": [ "Master production schedule", "Finite capacity scheduling board", "Material requirements (MRP) run", "Changeover & sequence optimisation", "Demand vs. capacity load view", "Expedite & de-expedite queue", "Schedule attainment tracking" ], "vocabulary": [ { "term": "Production Planner", "runtime_type": "Actor" }, { "term": "Planned Order", "runtime_type": "Object" }, { "term": "Master Schedule", "runtime_type": "Artefact" }, { "term": "MRP Run", "runtime_type": "Workflow" }, { "term": "Schedule Published", "runtime_type": "Event" }, { "term": "Material Shortage Flagged", "runtime_type": "Event" }, { "term": "Firm Planned", "runtime_type": "State" }, { "term": "Capacity Overloaded", "runtime_type": "State" }, { "term": "Resequence the Line", "runtime_type": "Decision" }, { "term": "Changeover Slot", "runtime_type": "Object" }, { "term": "Capacity Plan", "runtime_type": "Artefact" }, { "term": "On-Time-In-Full Delivery", "runtime_type": "Outcome" }, { "term": "Schedule Attainment", "runtime_type": "Learning" }, { "term": "Changeover Loss", "runtime_type": "Learning" } ] }, { "name": "Machining & Fabrication (CNC, metalworking)", "operating_domains": [ "CNC machine cell & tool magazine", "Job setup & first-article inspection", "Tool life & offset management", "Spindle / cutting program (G-code)", "Coolant & chip management", "In-cycle dimensional check", "Machine utilisation tracking" ], "vocabulary": [ { "term": "Machinist", "runtime_type": "Actor" }, { "term": "Job", "runtime_type": "Object" }, { "term": "NC Program", "runtime_type": "Artefact" }, { "term": "Setup Sheet", "runtime_type": "Workflow" }, { "term": "Tool Change", "runtime_type": "Event" }, { "term": "Cycle Start", "runtime_type": "Event" }, { "term": "Running", "runtime_type": "State" }, { "term": "Idle / Waiting Setup", "runtime_type": "State" }, { "term": "Scrap or Save Part", "runtime_type": "Decision" }, { "term": "Cutting Tool", "runtime_type": "Object" }, { "term": "First-Article Report", "runtime_type": "Artefact" }, { "term": "Good Parts Produced", "runtime_type": "Outcome" }, { "term": "Spindle Utilisation", "runtime_type": "Learning" }, { "term": "Tool Life per Edge", "runtime_type": "Learning" } ] }, { "name": "Contract Manufacturing & EMS", "operating_domains": [ "Customer build package & spec", "New product introduction (NPI) ramp", "Approved vendor list & part sourcing", "Production traveller per serial", "Customer quality reporting", "Engineering change order handling", "Yield & cost per customer program" ], "vocabulary": [ { "term": "Program Manager", "runtime_type": "Actor" }, { "term": "Customer Build Package", "runtime_type": "Object" }, { "term": "Production Traveller", "runtime_type": "Artefact" }, { "term": "NPI Ramp", "runtime_type": "Workflow" }, { "term": "Engineering Change Released", "runtime_type": "Event" }, { "term": "Build Authorised", "runtime_type": "Event" }, { "term": "In Qualification", "runtime_type": "State" }, { "term": "On Customer Hold", "runtime_type": "State" }, { "term": "Accept Deviation Request", "runtime_type": "Decision" }, { "term": "Serialised Unit", "runtime_type": "Object" }, { "term": "Certificate of Conformance", "runtime_type": "Artefact" }, { "term": "Program Margin", "runtime_type": "Outcome" }, { "term": "Program Yield", "runtime_type": "Learning" }, { "term": "Ramp-to-Volume Time", "runtime_type": "Learning" } ], "note": "Aerospace/medical EMS work is governed by AS9100 / ISO 13485; traceability and certificates of conformance are contractually and legally required." }, { "name": "Warehouse & Material Logistics (internal)", "operating_domains": [ "Receiving & inbound inspection dock", "Storage bin & put-away location", "Pick-pack-ship for finished goods", "Cycle count & inventory accuracy", "Line replenishment & milk run", "Goods-in transit & WIP staging", "Inventory turns tracking" ], "vocabulary": [ { "term": "Warehouse Operator", "runtime_type": "Actor" }, { "term": "Pallet / Handling Unit", "runtime_type": "Object" }, { "term": "Pick List", "runtime_type": "Artefact" }, { "term": "Put-Away Flow", "runtime_type": "Workflow" }, { "term": "Goods Received", "runtime_type": "Event" }, { "term": "Replenishment Triggered", "runtime_type": "Event" }, { "term": "Available to Promise", "runtime_type": "State" }, { "term": "Quarantined Stock", "runtime_type": "State" }, { "term": "Allocate or Backorder", "runtime_type": "Decision" }, { "term": "Storage Bin", "runtime_type": "Object" }, { "term": "Goods Receipt Note", "runtime_type": "Artefact" }, { "term": "Orders Shipped Complete", "runtime_type": "Outcome" }, { "term": "Inventory Accuracy", "runtime_type": "Learning" }, { "term": "Inventory Turns", "runtime_type": "Learning" } ] } ] }, { "name": "n-qualityOS", "buyer": "Quality Director / Head of QA who owns conformance, audit-readiness and the cost of poor quality.", "os_test": "Distinct buyer (quality function with its own budget), a distinctive frontend (inspection plans, NCRs, CAPA, audit findings), a distinctive state model (open → investigated → contained → closed/effective), and a distinctive vocabulary that production tooling does not own — a real OS, not a tab inside MES.", "sectors": [ { "name": "Incoming & In-Process Inspection", "operating_domains": [ "Inspection plan & sampling rule", "Gauge / measurement instrument", "Characteristic & tolerance check", "Non-conformance capture at source", "Quarantine & disposition queue", "Supplier defect feedback loop", "Defect-rate trending" ], "vocabulary": [ { "term": "Quality Inspector", "runtime_type": "Actor" }, { "term": "Inspection Lot", "runtime_type": "Object" }, { "term": "Inspection Plan", "runtime_type": "Artefact" }, { "term": "Sampling Workflow", "runtime_type": "Workflow" }, { "term": "Measurement Recorded", "runtime_type": "Event" }, { "term": "Out-of-Tolerance Found", "runtime_type": "Event" }, { "term": "Accepted", "runtime_type": "State" }, { "term": "Quarantined", "runtime_type": "State" }, { "term": "Accept, Reject or Use-As-Is", "runtime_type": "Decision" }, { "term": "Gauge", "runtime_type": "Object" }, { "term": "Inspection Report", "runtime_type": "Artefact" }, { "term": "Lots Released to Production", "runtime_type": "Outcome" }, { "term": "Defect Parts Per Million", "runtime_type": "Learning" }, { "term": "Supplier Defect Rate", "runtime_type": "Learning" } ] }, { "name": "Non-Conformance & CAPA", "operating_domains": [ "Non-conformance report (NCR) intake", "Containment & quarantine action", "Root-cause investigation (8D / 5-Why)", "Corrective & preventive action plan", "Effectiveness verification", "Recurrence tracking by part/process", "Cost-of-poor-quality ledger" ], "vocabulary": [ { "term": "Quality Engineer", "runtime_type": "Actor" }, { "term": "Non-Conformance Report", "runtime_type": "Object" }, { "term": "8D Report", "runtime_type": "Artefact" }, { "term": "CAPA Process", "runtime_type": "Workflow" }, { "term": "NCR Raised", "runtime_type": "Event" }, { "term": "Containment Applied", "runtime_type": "Event" }, { "term": "Under Investigation", "runtime_type": "State" }, { "term": "Closed-Effective", "runtime_type": "State" }, { "term": "Assign Root Cause", "runtime_type": "Decision" }, { "term": "Corrective Action", "runtime_type": "Object" }, { "term": "Verification Record", "runtime_type": "Artefact" }, { "term": "Recurrence Eliminated", "runtime_type": "Outcome" }, { "term": "CAPA Closure Time", "runtime_type": "Learning" }, { "term": "Cost of Poor Quality", "runtime_type": "Learning" } ], "note": "In medical-device and pharma settings CAPA is a regulated record (FDA QSR 21 CFR 820 / ISO 13485) and must be auditable." }, { "name": "Calibration & Metrology", "operating_domains": [ "Instrument register & cal schedule", "Calibration certificate & standard", "Out-of-tolerance impact assessment", "Reference standard traceability", "Recall of suspect measurements", "Cal due / overdue dashboard", "Measurement system analysis (MSA)" ], "vocabulary": [ { "term": "Calibration Technician", "runtime_type": "Actor" }, { "term": "Measuring Instrument", "runtime_type": "Object" }, { "term": "Calibration Certificate", "runtime_type": "Artefact" }, { "term": "Calibration Cycle", "runtime_type": "Workflow" }, { "term": "Calibration Due", "runtime_type": "Event" }, { "term": "Found Out-of-Tolerance", "runtime_type": "Event" }, { "term": "In Calibration", "runtime_type": "State" }, { "term": "Overdue / Out of Service", "runtime_type": "State" }, { "term": "Quarantine Affected Measurements", "runtime_type": "Decision" }, { "term": "Reference Standard", "runtime_type": "Object" }, { "term": "Traceability Chain", "runtime_type": "Artefact" }, { "term": "Instruments Fit-for-Use", "runtime_type": "Outcome" }, { "term": "Calibration Compliance Rate", "runtime_type": "Learning" }, { "term": "Gauge R&R", "runtime_type": "Learning" } ], "note": "Calibration must be traceable to national standards (ISO/IEC 17025); accredited labs are formally regulated." }, { "name": "Supplier Quality Management", "operating_domains": [ "Supplier scorecard & rating", "PPAP / first-article approval", "Supplier audit & finding tracking", "Incoming reject & charge-back", "Containment at supplier (controlled shipping)", "Approved supplier list governance", "Supplier performance trending" ], "vocabulary": [ { "term": "Supplier Quality Engineer", "runtime_type": "Actor" }, { "term": "Supplier", "runtime_type": "Actor" }, { "term": "PPAP Submission", "runtime_type": "Object" }, { "term": "Supplier Approval Workflow", "runtime_type": "Workflow" }, { "term": "PPAP Approved", "runtime_type": "Event" }, { "term": "Charge-Back Issued", "runtime_type": "Event" }, { "term": "Approved Source", "runtime_type": "State" }, { "term": "On Controlled Shipping", "runtime_type": "State" }, { "term": "Approve or Reject Submission", "runtime_type": "Decision" }, { "term": "Supplier Scorecard", "runtime_type": "Artefact" }, { "term": "Audit Finding Log", "runtime_type": "Artefact" }, { "term": "Qualified Supply Base", "runtime_type": "Outcome" }, { "term": "Supplier PPM", "runtime_type": "Learning" }, { "term": "On-Time Quality Delivery", "runtime_type": "Learning" } ] }, { "name": "Quality Management System & Audit", "operating_domains": [ "Controlled document & SOP library", "Internal & external audit programme", "Finding & observation tracking", "Management review cadence", "Training & competency records", "Change control governance", "Audit-readiness scorecard" ], "vocabulary": [ { "term": "Quality Manager", "runtime_type": "Actor" }, { "term": "Auditor", "runtime_type": "Actor" }, { "term": "Controlled Document", "runtime_type": "Object" }, { "term": "Audit Programme", "runtime_type": "Workflow" }, { "term": "Finding Raised", "runtime_type": "Event" }, { "term": "Document Revised", "runtime_type": "Event" }, { "term": "Effective / Released", "runtime_type": "State" }, { "term": "Non-Conformity Open", "runtime_type": "State" }, { "term": "Accept or Escalate Finding", "runtime_type": "Decision" }, { "term": "Standard Operating Procedure", "runtime_type": "Artefact" }, { "term": "Audit Report", "runtime_type": "Artefact" }, { "term": "Certification Maintained", "runtime_type": "Outcome" }, { "term": "Audit Finding Closure Rate", "runtime_type": "Learning" }, { "term": "Document Control Compliance", "runtime_type": "Learning" } ], "note": "ISO 9001 / IATF 16949 / AS9100 certification audits are formal regulated assessments; document control and records retention are mandated." } ] }, { "name": "n-maintenanceOS", "buyer": "Maintenance & Reliability Manager who owns asset uptime, maintenance cost and spare-parts inventory.", "os_test": "Own buyer (maintenance/reliability), own budget (CMMS + MRO spares), a distinctive frontend (asset register, work orders, PM schedules, condition alerts), a distinctive state model (failure → notified → planned → executed → returned to service), and a distinctive vocabulary — a real OS separate from production.", "sectors": [ { "name": "Preventive & Planned Maintenance", "operating_domains": [ "Asset register & equipment hierarchy", "PM schedule & task list", "Maintenance work order", "Backlog & planning board", "Permit-to-work coordination", "Spare-parts reservation per job", "PM compliance tracking" ], "vocabulary": [ { "term": "Maintenance Technician", "runtime_type": "Actor" }, { "term": "Asset", "runtime_type": "Object" }, { "term": "PM Work Order", "runtime_type": "Object" }, { "term": "PM Schedule", "runtime_type": "Workflow" }, { "term": "Work Order Raised", "runtime_type": "Event" }, { "term": "Job Completed", "runtime_type": "Event" }, { "term": "In Service", "runtime_type": "State" }, { "term": "Awaiting Parts", "runtime_type": "State" }, { "term": "Defer or Execute Now", "runtime_type": "Decision" }, { "term": "Task List", "runtime_type": "Artefact" }, { "term": "Maintenance History Log", "runtime_type": "Artefact" }, { "term": "Asset Uptime", "runtime_type": "Outcome" }, { "term": "PM Compliance", "runtime_type": "Learning" }, { "term": "Schedule Compliance Rate", "runtime_type": "Learning" } ] }, { "name": "Reactive Maintenance & Breakdowns", "operating_domains": [ "Breakdown / fault notification", "Triage & priority assignment", "Diagnosis & fault isolation", "Emergency spare sourcing", "Return-to-service sign-off", "Repeat-failure flagging", "Mean-time-to-repair tracking" ], "vocabulary": [ { "term": "Shift Maintainer", "runtime_type": "Actor" }, { "term": "Breakdown Notification", "runtime_type": "Object" }, { "term": "Fault Report", "runtime_type": "Artefact" }, { "term": "Triage Flow", "runtime_type": "Workflow" }, { "term": "Equipment Tripped", "runtime_type": "Event" }, { "term": "Restored to Service", "runtime_type": "Event" }, { "term": "Down", "runtime_type": "State" }, { "term": "Limp Mode / Degraded", "runtime_type": "State" }, { "term": "Repair or Run-to-Failure", "runtime_type": "Decision" }, { "term": "Replacement Part", "runtime_type": "Object" }, { "term": "Repair Record", "runtime_type": "Artefact" }, { "term": "Restored Availability", "runtime_type": "Outcome" }, { "term": "Mean Time To Repair", "runtime_type": "Learning" }, { "term": "Repeat Failure Rate", "runtime_type": "Learning" } ] }, { "name": "Predictive & Condition Monitoring", "operating_domains": [ "Sensor & condition data stream", "Vibration / thermal / oil analysis", "Alarm threshold & alert rule", "Anomaly & failure-mode detection", "Remaining-useful-life estimate", "Inspection route & rounds", "Avoided-failure tracking" ], "vocabulary": [ { "term": "Reliability Engineer", "runtime_type": "Actor" }, { "term": "Monitored Asset", "runtime_type": "Object" }, { "term": "Condition Reading", "runtime_type": "Artefact" }, { "term": "Monitoring Route", "runtime_type": "Workflow" }, { "term": "Threshold Crossed", "runtime_type": "Event" }, { "term": "Anomaly Detected", "runtime_type": "Event" }, { "term": "Healthy", "runtime_type": "State" }, { "term": "Alarm / Degrading", "runtime_type": "State" }, { "term": "Intervene or Keep Monitoring", "runtime_type": "Decision" }, { "term": "Sensor", "runtime_type": "Object" }, { "term": "Health Assessment Report", "runtime_type": "Artefact" }, { "term": "Failures Avoided", "runtime_type": "Outcome" }, { "term": "Remaining Useful Life", "runtime_type": "Learning" }, { "term": "Prediction Accuracy", "runtime_type": "Learning" } ] }, { "name": "MRO Spare Parts & Storeroom", "operating_domains": [ "Spare-parts catalogue & criticality", "Storeroom bin & stock level", "Reorder point & min/max policy", "Parts issue & return to job", "Obsolescence & dead-stock review", "Vendor lead-time tracking", "Stockout-avoidance metric" ], "vocabulary": [ { "term": "Storeroom Keeper", "runtime_type": "Actor" }, { "term": "Spare Part", "runtime_type": "Object" }, { "term": "Parts Catalogue", "runtime_type": "Artefact" }, { "term": "Replenishment Flow", "runtime_type": "Workflow" }, { "term": "Part Issued to Job", "runtime_type": "Event" }, { "term": "Reorder Point Hit", "runtime_type": "Event" }, { "term": "In Stock", "runtime_type": "State" }, { "term": "Stocked Out", "runtime_type": "State" }, { "term": "Stock or Source-on-Demand", "runtime_type": "Decision" }, { "term": "Storeroom Bin", "runtime_type": "Object" }, { "term": "Stock Issue Note", "runtime_type": "Artefact" }, { "term": "Parts Availability", "runtime_type": "Outcome" }, { "term": "Stockout Rate", "runtime_type": "Learning" }, { "term": "Spares Carrying Cost", "runtime_type": "Learning" } ] }, { "name": "Asset Lifecycle & Capital Planning", "operating_domains": [ "Asset master & nameplate data", "Lifecycle & replacement forecast", "Capital project & retrofit request", "Total cost of ownership view", "Decommission & disposal record", "Warranty & service contract tracking", "Asset health index scoring" ], "vocabulary": [ { "term": "Asset Manager", "runtime_type": "Actor" }, { "term": "Capital Asset", "runtime_type": "Object" }, { "term": "Lifecycle Forecast", "runtime_type": "Artefact" }, { "term": "Capital Planning Cycle", "runtime_type": "Workflow" }, { "term": "Asset Commissioned", "runtime_type": "Event" }, { "term": "Asset Decommissioned", "runtime_type": "Event" }, { "term": "Operational", "runtime_type": "State" }, { "term": "End-of-Life", "runtime_type": "State" }, { "term": "Repair, Replace or Retire", "runtime_type": "Decision" }, { "term": "Service Contract", "runtime_type": "Object" }, { "term": "Disposal Record", "runtime_type": "Artefact" }, { "term": "Extended Asset Life", "runtime_type": "Outcome" }, { "term": "Total Cost of Ownership", "runtime_type": "Learning" }, { "term": "Asset Health Index", "runtime_type": "Learning" } ] } ] }, { "name": "n-energyOS", "buyer": "Energy Manager / Plant Sustainability Lead who owns energy spend, carbon reporting and demand charges.", "os_test": "Distinct buyer (energy/sustainability with a separate cost centre), distinctive frontend (meter trees, load curves, tariff models, carbon ledger), distinctive state model (metered → reconciled → optimised → reported), and a vocabulary (kWh, demand charge, scope emissions) that no other OS owns — a real OS.", "sectors": [ { "name": "Industrial Energy Management", "operating_domains": [ "Sub-meter tree & energy hierarchy", "Load profile & demand curve", "Tariff & demand-charge model", "Energy baseline & target", "Power factor & quality monitoring", "Energy KPI per unit of output", "Energy reduction project tracking" ], "vocabulary": [ { "term": "Energy Manager", "runtime_type": "Actor" }, { "term": "Energy Meter", "runtime_type": "Object" }, { "term": "Load Profile", "runtime_type": "Artefact" }, { "term": "Metering & Reconciliation", "runtime_type": "Workflow" }, { "term": "Demand Peak Recorded", "runtime_type": "Event" }, { "term": "Tariff Window Changed", "runtime_type": "Event" }, { "term": "Within Baseline", "runtime_type": "State" }, { "term": "Over Target", "runtime_type": "State" }, { "term": "Shed or Hold Load", "runtime_type": "Decision" }, { "term": "Energy Account", "runtime_type": "Object" }, { "term": "Energy Report", "runtime_type": "Artefact" }, { "term": "Energy Cost Saved", "runtime_type": "Outcome" }, { "term": "Energy Intensity (kWh/unit)", "runtime_type": "Learning" }, { "term": "Power Factor", "runtime_type": "Learning" } ], "note": "Energy reporting may be subject to ISO 50001 and statutory schemes (e.g. UK ESOS / SECR); audited energy disclosures are regulated." }, { "name": "On-Site Generation & Renewables", "operating_domains": [ "Generation asset (PV / CHP / wind)", "Generation forecast vs. actual", "Grid export & import balance", "Power purchase agreement terms", "Curtailment & dispatch decision", "Maintenance window for generators", "Renewable yield tracking" ], "vocabulary": [ { "term": "Generation Operator", "runtime_type": "Actor" }, { "term": "Generation Asset", "runtime_type": "Object" }, { "term": "Generation Forecast", "runtime_type": "Artefact" }, { "term": "Dispatch Schedule", "runtime_type": "Workflow" }, { "term": "Export to Grid", "runtime_type": "Event" }, { "term": "Curtailment Signal", "runtime_type": "Event" }, { "term": "Generating", "runtime_type": "State" }, { "term": "Curtailed", "runtime_type": "State" }, { "term": "Self-Consume or Export", "runtime_type": "Decision" }, { "term": "Power Purchase Agreement", "runtime_type": "Object" }, { "term": "Generation Settlement Statement", "runtime_type": "Artefact" }, { "term": "Renewable Energy Delivered", "runtime_type": "Outcome" }, { "term": "Capacity Factor", "runtime_type": "Learning" }, { "term": "Self-Consumption Ratio", "runtime_type": "Learning" } ], "note": "Grid export, settlement and generation licensing are regulated (e.g. Ofgem in the UK); PPAs and embedded benefits are contractually governed." }, { "name": "Carbon & Emissions Accounting", "operating_domains": [ "Emissions source inventory", "Scope 1/2/3 ledger", "Emission factor library", "Carbon target & glide path", "Reduction initiative pipeline", "Disclosure & verification pack", "Carbon intensity per product" ], "vocabulary": [ { "term": "Sustainability Lead", "runtime_type": "Actor" }, { "term": "Emissions Source", "runtime_type": "Object" }, { "term": "Emission Factor", "runtime_type": "Artefact" }, { "term": "Carbon Accounting Cycle", "runtime_type": "Workflow" }, { "term": "Activity Data Captured", "runtime_type": "Event" }, { "term": "Reduction Milestone Hit", "runtime_type": "Event" }, { "term": "On Track to Target", "runtime_type": "State" }, { "term": "Off Glide-Path", "runtime_type": "State" }, { "term": "Reduce, Offset or Defer", "runtime_type": "Decision" }, { "term": "Carbon Ledger Entry", "runtime_type": "Object" }, { "term": "Disclosure Report", "runtime_type": "Artefact" }, { "term": "Emissions Reduced", "runtime_type": "Outcome" }, { "term": "Carbon Intensity per Product", "runtime_type": "Learning" }, { "term": "Scope 3 Coverage", "runtime_type": "Learning" } ], "note": "Carbon disclosure is increasingly mandatory (e.g. CSRD, SEC climate rules, EU ETS); reported figures require third-party assurance." }, { "name": "Demand Response & Flexibility", "operating_domains": [ "Flexible load register", "Demand-response event signal", "Curtailment plan & playbook", "Capacity market commitment", "Battery / storage dispatch", "Settlement & payment reconciliation", "Flexibility revenue tracking" ], "vocabulary": [ { "term": "Flexibility Operator", "runtime_type": "Actor" }, { "term": "Flexible Load", "runtime_type": "Object" }, { "term": "Response Playbook", "runtime_type": "Artefact" }, { "term": "Dispatch Response Flow", "runtime_type": "Workflow" }, { "term": "DR Event Called", "runtime_type": "Event" }, { "term": "Load Shed Confirmed", "runtime_type": "Event" }, { "term": "Available to Respond", "runtime_type": "State" }, { "term": "Responding / Dispatched", "runtime_type": "State" }, { "term": "Participate or Opt Out", "runtime_type": "Decision" }, { "term": "Storage Battery", "runtime_type": "Object" }, { "term": "Settlement Statement", "runtime_type": "Artefact" }, { "term": "Flexibility Revenue Earned", "runtime_type": "Outcome" }, { "term": "Response Delivery Accuracy", "runtime_type": "Learning" }, { "term": "Availability Factor", "runtime_type": "Learning" } ], "note": "Demand-response and capacity-market participation are governed by grid operator rules and settlement codes (e.g. National Grid ESO / balancing services)." }, { "name": "Compressed Air, Steam & Utilities-Within-Plant", "operating_domains": [ "Compressor / boiler house assets", "Steam & air distribution network", "Leak detection & loss survey", "Set-point & pressure optimisation", "Trap & condensate management", "Utility cost allocation to lines", "Specific energy consumption tracking" ], "vocabulary": [ { "term": "Utilities Engineer", "runtime_type": "Actor" }, { "term": "Compressor / Boiler", "runtime_type": "Object" }, { "term": "Distribution Network", "runtime_type": "Object" }, { "term": "Leak Survey", "runtime_type": "Workflow" }, { "term": "Pressure Drop Detected", "runtime_type": "Event" }, { "term": "Leak Logged", "runtime_type": "Event" }, { "term": "Optimised", "runtime_type": "State" }, { "term": "Leaking / Inefficient", "runtime_type": "State" }, { "term": "Repair or Tolerate Loss", "runtime_type": "Decision" }, { "term": "Survey Report", "runtime_type": "Artefact" }, { "term": "Cost Allocation Sheet", "runtime_type": "Artefact" }, { "term": "Utility Losses Eliminated", "runtime_type": "Outcome" }, { "term": "Specific Energy Consumption", "runtime_type": "Learning" }, { "term": "Compressed Air Leak Rate", "runtime_type": "Learning" } ] } ] }, { "name": "n-utilitiesOS", "buyer": "Network / Utility Operations Director who owns service continuity, regulatory performance and network capital.", "os_test": "Distinct buyer (regulated utility operations), a distinctive frontend (network topology, outages, meter-to-cash, regulatory KPIs), a distinctive state model (energised → fault → isolated → restored), and a vocabulary tied to grid/water networks that plant-level OSs never use — clearly its own OS.", "sectors": [ { "name": "Electricity Distribution Network Operations", "operating_domains": [ "Network topology & feeder map", "Switching & isolation plan", "Outage & fault management", "Load forecasting per substation", "Connection & new-supply request", "Voltage & power-quality monitoring", "Network reliability (SAIDI/SAIFI) tracking" ], "vocabulary": [ { "term": "Control Room Operator", "runtime_type": "Actor" }, { "term": "Feeder / Substation", "runtime_type": "Object" }, { "term": "Switching Programme", "runtime_type": "Artefact" }, { "term": "Outage Restoration Flow", "runtime_type": "Workflow" }, { "term": "Fault Detected", "runtime_type": "Event" }, { "term": "Supply Restored", "runtime_type": "Event" }, { "term": "Energised", "runtime_type": "State" }, { "term": "Isolated", "runtime_type": "State" }, { "term": "Reroute or Wait for Repair", "runtime_type": "Decision" }, { "term": "Connection Request", "runtime_type": "Object" }, { "term": "Outage Report", "runtime_type": "Artefact" }, { "term": "Customer Minutes Restored", "runtime_type": "Outcome" }, { "term": "SAIDI / SAIFI", "runtime_type": "Learning" }, { "term": "Network Availability", "runtime_type": "Learning" } ], "note": "Distribution operators are licensed and performance-regulated (e.g. Ofgem RIIO in the UK); reliability indices carry financial incentives/penalties." }, { "name": "Water & Wastewater Operations", "operating_domains": [ "Treatment works & process stages", "Pumping station & pressure zone", "Water quality sampling & compliance", "Leakage & burst-main management", "Discharge consent monitoring", "Network pressure & flow balancing", "Compliance & quality KPI tracking" ], "vocabulary": [ { "term": "Treatment Operator", "runtime_type": "Actor" }, { "term": "Treatment Works", "runtime_type": "Object" }, { "term": "Quality Sample", "runtime_type": "Object" }, { "term": "Treatment Process Flow", "runtime_type": "Workflow" }, { "term": "Sample Taken", "runtime_type": "Event" }, { "term": "Consent Breach Detected", "runtime_type": "Event" }, { "term": "Within Consent", "runtime_type": "State" }, { "term": "Out of Compliance", "runtime_type": "State" }, { "term": "Divert or Treat-On", "runtime_type": "Decision" }, { "term": "Discharge Consent", "runtime_type": "Artefact" }, { "term": "Compliance Sample Report", "runtime_type": "Artefact" }, { "term": "Compliant Water Supplied", "runtime_type": "Outcome" }, { "term": "Leakage Rate", "runtime_type": "Learning" }, { "term": "Quality Compliance Rate", "runtime_type": "Learning" } ], "note": "Water quality and discharge are statutorily regulated (e.g. DWI, Environment Agency, EU Water Framework Directive); consents and sampling are legally enforced." }, { "name": "Gas Network & Pipeline Operations", "operating_domains": [ "Pipeline & main asset register", "Pressure tier & regulator station", "Leak / escape report management", "Emergency isolation & make-safe", "Mains replacement programme", "Odour & gas-detection survey", "Network safety performance tracking" ], "vocabulary": [ { "term": "Gas Network Engineer", "runtime_type": "Actor" }, { "term": "Pipeline / Main", "runtime_type": "Object" }, { "term": "Escape Report", "runtime_type": "Object" }, { "term": "Make-Safe Procedure", "runtime_type": "Workflow" }, { "term": "Gas Escape Reported", "runtime_type": "Event" }, { "term": "Supply Isolated", "runtime_type": "Event" }, { "term": "Live", "runtime_type": "State" }, { "term": "Capped / Made Safe", "runtime_type": "State" }, { "term": "Repair or Replace Main", "runtime_type": "Decision" }, { "term": "Regulator Station", "runtime_type": "Object" }, { "term": "Survey Record", "runtime_type": "Artefact" }, { "term": "Escapes Made Safe On Time", "runtime_type": "Outcome" }, { "term": "Escape Response Time", "runtime_type": "Learning" }, { "term": "Mains Replacement Rate", "runtime_type": "Learning" } ], "note": "Gas transportation is safety-licensed (e.g. HSE Gas Safety Management Regulations); emergency-response times are legally mandated." }, { "name": "Metering, Billing & Meter-to-Cash", "operating_domains": [ "Meter register & reading schedule", "Consumption & estimate management", "Tariff & rate application", "Billing run & exception queue", "Smart-meter data validation", "Dispute & adjustment handling", "Billing accuracy tracking" ], "vocabulary": [ { "term": "Metering Operator", "runtime_type": "Actor" }, { "term": "Meter", "runtime_type": "Object" }, { "term": "Meter Reading", "runtime_type": "Object" }, { "term": "Meter-to-Cash Flow", "runtime_type": "Workflow" }, { "term": "Reading Received", "runtime_type": "Event" }, { "term": "Billing Exception Raised", "runtime_type": "Event" }, { "term": "Billed", "runtime_type": "State" }, { "term": "On Dispute", "runtime_type": "State" }, { "term": "Estimate or Re-Read", "runtime_type": "Decision" }, { "term": "Tariff", "runtime_type": "Artefact" }, { "term": "Customer Bill", "runtime_type": "Artefact" }, { "term": "Revenue Collected", "runtime_type": "Outcome" }, { "term": "Billing Accuracy", "runtime_type": "Learning" }, { "term": "Estimated-Read Ratio", "runtime_type": "Learning" } ], "note": "Metering and billing follow regulated codes (e.g. supply licence conditions, smart-meter data privacy rules); estimates and back-billing are constrained by regulation." }, { "name": "Field Service & Network Workforce", "operating_domains": [ "Field job dispatch & scheduling", "Crew & vehicle resource pool", "Permit & safe-system-of-work issue", "Job pack & site instruction", "First-time-fix on site", "Mobile job completion & evidence", "Field productivity tracking" ], "vocabulary": [ { "term": "Field Engineer", "runtime_type": "Actor" }, { "term": "Dispatcher", "runtime_type": "Actor" }, { "term": "Field Job", "runtime_type": "Object" }, { "term": "Dispatch & Scheduling Flow", "runtime_type": "Workflow" }, { "term": "Job Dispatched", "runtime_type": "Event" }, { "term": "Job Completed On Site", "runtime_type": "Event" }, { "term": "En Route", "runtime_type": "State" }, { "term": "On Site", "runtime_type": "State" }, { "term": "Complete or Return-Visit", "runtime_type": "Decision" }, { "term": "Permit to Work", "runtime_type": "Artefact" }, { "term": "Completion Evidence Pack", "runtime_type": "Artefact" }, { "term": "Jobs Completed to SLA", "runtime_type": "Outcome" }, { "term": "First-Time-Fix Rate", "runtime_type": "Learning" }, { "term": "Jobs per Crew per Day", "runtime_type": "Learning" } ], "note": "Field work on live networks requires regulated safe systems of work and permits (e.g. electrical safety rules / CDM); competency authorisation is mandated." } ] }, { "name": "n-industrialOS", "buyer": "Director of Digital Manufacturing / OT Operations who owns the industrial control, data and automation backbone.", "os_test": "Distinct buyer (OT/automation/digital), distinctive frontend (control loops, OT asset inventory, recipe/parameter management, edge/data pipelines), a distinctive state model (commissioned → controlling → drifting → re-tuned), and a vocabulary (PLC, set-point, OT/IT, digital twin) that the operations OSs treat only as black boxes — a genuine OS.", "sectors": [ { "name": "Industrial Control & Automation (PLC/SCADA/DCS)", "operating_domains": [ "Control loop & PID parameter", "PLC / DCS program & logic", "SCADA tag & HMI screen", "Alarm rationalisation & flood control", "Set-point & recipe download", "Control-narrative & interlock map", "Loop performance tracking" ], "vocabulary": [ { "term": "Control Engineer", "runtime_type": "Actor" }, { "term": "Control Loop", "runtime_type": "Object" }, { "term": "PLC Program", "runtime_type": "Artefact" }, { "term": "Set-Point Download Flow", "runtime_type": "Workflow" }, { "term": "Alarm Triggered", "runtime_type": "Event" }, { "term": "Set-Point Changed", "runtime_type": "Event" }, { "term": "In Automatic", "runtime_type": "State" }, { "term": "In Manual / Bypassed", "runtime_type": "State" }, { "term": "Auto or Manual Override", "runtime_type": "Decision" }, { "term": "SCADA Tag", "runtime_type": "Object" }, { "term": "Control Narrative", "runtime_type": "Artefact" }, { "term": "Process Held in Control", "runtime_type": "Outcome" }, { "term": "Loop Variability", "runtime_type": "Learning" }, { "term": "Alarm Flood Rate", "runtime_type": "Learning" } ], "note": "Safety-instrumented systems and interlocks are governed by functional-safety standards (IEC 61508 / 61511); SIL verification is required." }, { "name": "OT Cybersecurity & Network", "operating_domains": [ "OT asset inventory & zones", "Network segmentation & conduits", "Vulnerability & patch backlog", "Anomalous-traffic detection", "Remote-access governance", "Incident response playbook", "OT risk-exposure tracking" ], "vocabulary": [ { "term": "OT Security Engineer", "runtime_type": "Actor" }, { "term": "OT Asset", "runtime_type": "Object" }, { "term": "Asset Inventory", "runtime_type": "Artefact" }, { "term": "Incident Response Flow", "runtime_type": "Workflow" }, { "term": "Intrusion Detected", "runtime_type": "Event" }, { "term": "Patch Applied", "runtime_type": "Event" }, { "term": "Secure / Segmented", "runtime_type": "State" }, { "term": "Exposed / At Risk", "runtime_type": "State" }, { "term": "Isolate or Monitor", "runtime_type": "Decision" }, { "term": "Security Zone", "runtime_type": "Object" }, { "term": "Incident Report", "runtime_type": "Artefact" }, { "term": "Threats Contained", "runtime_type": "Outcome" }, { "term": "Mean Time To Detect", "runtime_type": "Learning" }, { "term": "Patch Coverage", "runtime_type": "Learning" } ], "note": "Critical industrial infrastructure is regulated for cyber resilience (e.g. NIS Regulations, IEC 62443); incident reporting can be legally mandated." }, { "name": "Industrial Data & Historian / Analytics", "operating_domains": [ "Time-series historian & tags", "Data pipeline & contextualisation", "KPI & dashboard authoring", "Data-quality & gap monitoring", "Model / analytic deployment", "Self-serve analytics access", "Data-availability tracking" ], "vocabulary": [ { "term": "Manufacturing Data Engineer", "runtime_type": "Actor" }, { "term": "Historian Tag", "runtime_type": "Object" }, { "term": "Data Pipeline", "runtime_type": "Workflow" }, { "term": "Contextualisation Model", "runtime_type": "Artefact" }, { "term": "Data Gap Detected", "runtime_type": "Event" }, { "term": "Analytic Deployed", "runtime_type": "Event" }, { "term": "Streaming / Live", "runtime_type": "State" }, { "term": "Stale / Disconnected", "runtime_type": "State" }, { "term": "Backfill or Discard", "runtime_type": "Decision" }, { "term": "Dataset", "runtime_type": "Object" }, { "term": "KPI Dashboard", "runtime_type": "Artefact" }, { "term": "Decisions Informed by Data", "runtime_type": "Outcome" }, { "term": "Data Availability", "runtime_type": "Learning" }, { "term": "Tag Coverage", "runtime_type": "Learning" } ] }, { "name": "Robotics & Cobots", "operating_domains": [ "Robot cell & end-effector", "Path / program teach & deploy", "Cell safety & light-curtain zones", "Cycle-time & throughput tuning", "Gripper & tooling changeover", "Fault recovery & re-home", "Robot utilisation tracking" ], "vocabulary": [ { "term": "Robotics Technician", "runtime_type": "Actor" }, { "term": "Robot Cell", "runtime_type": "Object" }, { "term": "Robot Program / Path", "runtime_type": "Artefact" }, { "term": "Teach & Deploy Flow", "runtime_type": "Workflow" }, { "term": "Cycle Triggered", "runtime_type": "Event" }, { "term": "Safety Stop Hit", "runtime_type": "Event" }, { "term": "Running Auto", "runtime_type": "State" }, { "term": "Faulted / Estop", "runtime_type": "State" }, { "term": "Reset or Re-Teach", "runtime_type": "Decision" }, { "term": "End-Effector", "runtime_type": "Object" }, { "term": "Cell Layout Spec", "runtime_type": "Artefact" }, { "term": "Cells Running to Cycle", "runtime_type": "Outcome" }, { "term": "Robot Utilisation", "runtime_type": "Learning" }, { "term": "Mean Time Between Stops", "runtime_type": "Learning" } ], "note": "Robot cell safety is regulated by machinery and functional-safety standards (ISO 10218 / ISO/TS 15066 for collaborative robots)." }, { "name": "Digital Twin & Simulation", "operating_domains": [ "Plant / line digital model", "Simulation scenario & run", "Model-to-reality calibration", "What-if & bottleneck analysis", "Commissioning & virtual test", "Parameter optimisation experiment", "Model fidelity tracking" ], "vocabulary": [ { "term": "Simulation Engineer", "runtime_type": "Actor" }, { "term": "Digital Twin Model", "runtime_type": "Object" }, { "term": "Scenario Definition", "runtime_type": "Artefact" }, { "term": "Simulation Run Flow", "runtime_type": "Workflow" }, { "term": "Run Completed", "runtime_type": "Event" }, { "term": "Model Recalibrated", "runtime_type": "Event" }, { "term": "Calibrated", "runtime_type": "State" }, { "term": "Drifting from Reality", "runtime_type": "State" }, { "term": "Adopt or Reject Scenario", "runtime_type": "Decision" }, { "term": "Simulation Run", "runtime_type": "Object" }, { "term": "Optimisation Result Pack", "runtime_type": "Artefact" }, { "term": "Validated Design Change", "runtime_type": "Outcome" }, { "term": "Model Fidelity", "runtime_type": "Learning" }, { "term": "Prediction Error", "runtime_type": "Learning" } ] } ] }, { "name": "n-safetyOS", "buyer": "Head of HSE (Health, Safety & Environment) who owns incident rate, regulatory compliance and the licence to operate.", "os_test": "Distinct buyer (HSE function with its own statutory accountability and budget), a distinctive frontend (incidents, permits, risk assessments, observations, environmental consents), a distinctive state model (hazard → assessed → controlled → incident → investigated → closed), and a vocabulary that no operations OS owns — unmistakably its own OS.", "sectors": [ { "name": "Incident & Investigation Management", "operating_domains": [ "Incident & near-miss report", "Severity triage & classification", "Investigation (root-cause) workflow", "Corrective action tracking", "Regulatory reportability check", "Lessons-learned distribution", "Incident-rate trending" ], "vocabulary": [ { "term": "Safety Officer", "runtime_type": "Actor" }, { "term": "Incident Report", "runtime_type": "Object" }, { "term": "Investigation Pack", "runtime_type": "Artefact" }, { "term": "Investigation Workflow", "runtime_type": "Workflow" }, { "term": "Incident Reported", "runtime_type": "Event" }, { "term": "Investigation Closed", "runtime_type": "Event" }, { "term": "Under Investigation", "runtime_type": "State" }, { "term": "Closed-Verified", "runtime_type": "State" }, { "term": "Reportable or Internal-Only", "runtime_type": "Decision" }, { "term": "Corrective Action", "runtime_type": "Object" }, { "term": "Lessons-Learned Bulletin", "runtime_type": "Artefact" }, { "term": "Recurrence Prevented", "runtime_type": "Outcome" }, { "term": "Total Recordable Incident Rate", "runtime_type": "Learning" }, { "term": "Lost-Time Injury Frequency", "runtime_type": "Learning" } ], "note": "Serious incidents are legally reportable (e.g. RIDDOR in the UK, OSHA recordkeeping in the US); investigation records can be evidential." }, { "name": "Permit to Work & Safe Systems", "operating_domains": [ "Permit issue & authorisation", "Isolation & lockout/tagout (LOTO)", "Hot-work / confined-space control", "Permit conflict & SIMOPS check", "Gas test & atmosphere monitoring", "Permit handback & close-out", "Permit compliance tracking" ], "vocabulary": [ { "term": "Permit Authoriser", "runtime_type": "Actor" }, { "term": "Work Permit", "runtime_type": "Object" }, { "term": "Isolation Certificate", "runtime_type": "Artefact" }, { "term": "Permit Issue Flow", "runtime_type": "Workflow" }, { "term": "Permit Issued", "runtime_type": "Event" }, { "term": "Permit Handed Back", "runtime_type": "Event" }, { "term": "Active Permit", "runtime_type": "State" }, { "term": "Suspended", "runtime_type": "State" }, { "term": "Authorise or Reject Permit", "runtime_type": "Decision" }, { "term": "Lockout Point", "runtime_type": "Object" }, { "term": "Method Statement", "runtime_type": "Artefact" }, { "term": "Work Done Without Harm", "runtime_type": "Outcome" }, { "term": "Permit Compliance Rate", "runtime_type": "Learning" }, { "term": "Isolation Error Rate", "runtime_type": "Learning" } ], "note": "Permit-to-work, LOTO and confined-space entry are legally mandated controls (e.g. HSE / OSHA 1910.147); breaches carry enforcement liability." }, { "name": "Risk Assessment & Hazard Control", "operating_domains": [ "Hazard register & risk matrix", "Task / area risk assessment", "Control measure & hierarchy", "Residual-risk acceptance sign-off", "Review cadence & re-assessment", "Method statement library", "Risk-exposure tracking" ], "vocabulary": [ { "term": "Risk Assessor", "runtime_type": "Actor" }, { "term": "Hazard", "runtime_type": "Object" }, { "term": "Risk Assessment", "runtime_type": "Artefact" }, { "term": "Assessment Review Cycle", "runtime_type": "Workflow" }, { "term": "Hazard Identified", "runtime_type": "Event" }, { "term": "Control Implemented", "runtime_type": "Event" }, { "term": "Controlled / Tolerable", "runtime_type": "State" }, { "term": "Unacceptable Risk", "runtime_type": "State" }, { "term": "Accept, Reduce or Eliminate", "runtime_type": "Decision" }, { "term": "Control Measure", "runtime_type": "Object" }, { "term": "Safe System of Work", "runtime_type": "Artefact" }, { "term": "Risk Reduced to Tolerable", "runtime_type": "Outcome" }, { "term": "Open High Risks", "runtime_type": "Learning" }, { "term": "Assessment Currency", "runtime_type": "Learning" } ], "note": "Risk assessments are a legal duty (e.g. Management of Health & Safety at Work Regulations); records must be suitable, sufficient and current." }, { "name": "Environmental Compliance & Permits", "operating_domains": [ "Environmental permit & consent", "Emissions / discharge monitoring", "Waste classification & disposal", "Spill & exceedance event log", "Regulatory return & reporting", "Audit & inspection readiness", "Compliance-exceedance tracking" ], "vocabulary": [ { "term": "Environmental Manager", "runtime_type": "Actor" }, { "term": "Environmental Permit", "runtime_type": "Object" }, { "term": "Monitoring Return", "runtime_type": "Artefact" }, { "term": "Compliance Reporting Flow", "runtime_type": "Workflow" }, { "term": "Exceedance Recorded", "runtime_type": "Event" }, { "term": "Spill Reported", "runtime_type": "Event" }, { "term": "Within Permit Limits", "runtime_type": "State" }, { "term": "In Breach", "runtime_type": "State" }, { "term": "Self-Report or Remediate First", "runtime_type": "Decision" }, { "term": "Waste Consignment", "runtime_type": "Object" }, { "term": "Compliance Certificate", "runtime_type": "Artefact" }, { "term": "Permit Compliance Maintained", "runtime_type": "Outcome" }, { "term": "Exceedance Count", "runtime_type": "Learning" }, { "term": "Waste Diversion Rate", "runtime_type": "Learning" } ], "note": "Environmental permits, emissions limits and waste consignment are statutorily regulated (e.g. Environment Agency / EPA); breaches are enforceable offences." }, { "name": "Occupational Health & Workforce Safety", "operating_domains": [ "Health surveillance schedule", "Exposure monitoring (noise/dust/chem)", "Fitness-for-work & return-to-work", "PPE issue & competency record", "Behavioural safety observation", "Toolbox talk & briefing log", "Health-exposure trend tracking" ], "vocabulary": [ { "term": "Occupational Health Advisor", "runtime_type": "Actor" }, { "term": "Worker Health Record", "runtime_type": "Object" }, { "term": "Exposure Survey", "runtime_type": "Artefact" }, { "term": "Health Surveillance Flow", "runtime_type": "Workflow" }, { "term": "Exposure Recorded", "runtime_type": "Event" }, { "term": "Safety Observation Logged", "runtime_type": "Event" }, { "term": "Fit for Work", "runtime_type": "State" }, { "term": "Restricted Duties", "runtime_type": "State" }, { "term": "Clear or Refer Worker", "runtime_type": "Decision" }, { "term": "PPE Issue Record", "runtime_type": "Object" }, { "term": "Toolbox Talk Record", "runtime_type": "Artefact" }, { "term": "Workforce Kept Healthy", "runtime_type": "Outcome" }, { "term": "Exposure Exceedance Rate", "runtime_type": "Learning" }, { "term": "Safe Behaviour Index", "runtime_type": "Learning" } ], "note": "Health surveillance and exposure limits are legally mandated (e.g. COSHH, Control of Noise/Vibration Regulations); confidential health records carry data-protection duties." } ] } ] }, { "name": "Media & Digital", "os": [ { "name": "n-mediaOS", "buyer": "Head of digital / managing editor at a newsroom, broadcaster, or media company who owns the editorial production budget.", "os_test": "Distinct buyer (editor-in-chief vs ad ops vs platform), its own state model around the editorial lifecycle (pitch → fact-check → published → corrected), a newsroom-native vocabulary, and a repeatable population of newsrooms, wires, and broadcasters.", "sectors": [ { "name": "Newsroom & Editorial Production", "operating_domains": [ "Story pitches and the assignment desk", "The editorial calendar and run-of-show", "Draft articles moving through copy and sub-editing", "Fact-checking and source verification", "Embargoed releases and breaking-news alerts", "Corrections, updates and takedowns", "Photo desk and asset selection", "Homepage and section curation" ], "vocabulary": [ { "term": "Reporter", "runtime_type": "Actor" }, { "term": "Assignment desk", "runtime_type": "Actor" }, { "term": "Story", "runtime_type": "Object" }, { "term": "Pitch", "runtime_type": "Object" }, { "term": "Source", "runtime_type": "Object" }, { "term": "Embargo lifted", "runtime_type": "Event" }, { "term": "Breaking-news alert", "runtime_type": "Event" }, { "term": "In sub-editing", "runtime_type": "State" }, { "term": "Spike or run", "runtime_type": "Decision" }, { "term": "Send to copy desk", "runtime_type": "Workflow" }, { "term": "Published article", "runtime_type": "Artefact" }, { "term": "Correction notice", "runtime_type": "Artefact" }, { "term": "Story went live", "runtime_type": "Outcome" }, { "term": "Pickup and citation count", "runtime_type": "Learning" } ], "note": "Editorial standards, right-of-reply, and defamation/libel exposure are regulated; embargo and press-council codes apply." }, { "name": "Broadcast & Live Television", "operating_domains": [ "The rundown and segment timing", "Master control and playout schedule", "Live studio gallery and camera cuts", "Lower-thirds and on-air graphics", "Satellite feeds and live remotes", "Ad-break insertion and station IDs", "Captioning and compliance logging", "Programme as-runs and reconciliation" ], "vocabulary": [ { "term": "Producer", "runtime_type": "Actor" }, { "term": "Anchor", "runtime_type": "Actor" }, { "term": "Segment", "runtime_type": "Object" }, { "term": "Rundown", "runtime_type": "Object" }, { "term": "Lower-third", "runtime_type": "Artefact" }, { "term": "Cut to live", "runtime_type": "Event" }, { "term": "Ad break started", "runtime_type": "Event" }, { "term": "On air", "runtime_type": "State" }, { "term": "Take the next item", "runtime_type": "Decision" }, { "term": "Roll the package", "runtime_type": "Workflow" }, { "term": "As-run log", "runtime_type": "Artefact" }, { "term": "Programme aired clean", "runtime_type": "Outcome" }, { "term": "Overrun in seconds", "runtime_type": "Learning" } ], "note": "Broadcast licence conditions, watershed/timing rules, captioning mandates and compliance logging are regulated." }, { "name": "Investigative & Long-form Desk", "operating_domains": [ "Document caches and leaked datasets", "Source protection and secure dropboxes", "Legal review and pre-publication clearance", "Reporting timelines spanning months", "Evidence boards linking people and entities", "Right-of-reply correspondence", "Multi-part series planning", "Data analysis and reconciliation" ], "vocabulary": [ { "term": "Investigative reporter", "runtime_type": "Actor" }, { "term": "Whistleblower", "runtime_type": "Actor" }, { "term": "Document cache", "runtime_type": "Object" }, { "term": "Lead", "runtime_type": "Object" }, { "term": "Evidence board", "runtime_type": "Object" }, { "term": "Legal cleared it", "runtime_type": "Event" }, { "term": "Under legal review", "runtime_type": "State" }, { "term": "Publish or hold", "runtime_type": "Decision" }, { "term": "Send for pre-publication review", "runtime_type": "Workflow" }, { "term": "Series exposé", "runtime_type": "Artefact" }, { "term": "Right-of-reply letter", "runtime_type": "Artefact" }, { "term": "Story stood up", "runtime_type": "Outcome" }, { "term": "Impact and follow-on coverage", "runtime_type": "Learning" } ], "note": "Source protection, defamation, and pre-publication legal clearance are regulated/privileged activities." }, { "name": "Wire Service & Syndication", "operating_domains": [ "Wire feed slugging and priority levels", "Multi-language transmission", "Subscriber distribution lists", "Photo and video wire packages", "Rate cards and licensing terms", "Take-downs and kill notices", "Story slugs and topic codes", "Subscriber usage reporting" ], "vocabulary": [ { "term": "Wire editor", "runtime_type": "Actor" }, { "term": "Subscriber outlet", "runtime_type": "Actor" }, { "term": "Wire item", "runtime_type": "Object" }, { "term": "Slug", "runtime_type": "Object" }, { "term": "Priority flash", "runtime_type": "Event" }, { "term": "Kill notice issued", "runtime_type": "Event" }, { "term": "On the wire", "runtime_type": "State" }, { "term": "Set transmission priority", "runtime_type": "Decision" }, { "term": "Transmit to subscribers", "runtime_type": "Workflow" }, { "term": "Syndication package", "runtime_type": "Artefact" }, { "term": "Licensing agreement", "runtime_type": "Artefact" }, { "term": "Story carried by outlets", "runtime_type": "Outcome" }, { "term": "Pickup rate by subscriber", "runtime_type": "Learning" } ], "note": "Content licensing, syndication rights and copyright terms govern redistribution." }, { "name": "Audience & Distribution", "operating_domains": [ "Homepage and app-feed curation", "Push notifications and alerts", "Newsletter editions and sends", "Paywall and metering rules", "SEO headlines and tagging", "Social distribution scheduling", "Traffic and engagement dashboards", "A/B headline testing" ], "vocabulary": [ { "term": "Audience editor", "runtime_type": "Actor" }, { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Headline variant", "runtime_type": "Object" }, { "term": "Newsletter edition", "runtime_type": "Object" }, { "term": "Push sent", "runtime_type": "Event" }, { "term": "Paywall hit", "runtime_type": "Event" }, { "term": "Behind the paywall", "runtime_type": "State" }, { "term": "Promote to homepage", "runtime_type": "Decision" }, { "term": "Schedule the send", "runtime_type": "Workflow" }, { "term": "Curated front page", "runtime_type": "Artefact" }, { "term": "Subscription conversion", "runtime_type": "Outcome" }, { "term": "Click-through and dwell time", "runtime_type": "Learning" } ] } ] }, { "name": "n-socialOS", "buyer": "Head of social / community manager at a brand, agency, or platform team who owns the social presence and moderation budget.", "os_test": "Buyer is the social/community lead (not the editor or the ad buyer), with a distinct state model around posts, conversations, and moderation queues, a platform-native vocabulary (feeds, threads, mentions, bans), and thousands of repeatable social teams and platforms.", "sectors": [ { "name": "Social Media Management", "operating_domains": [ "The content calendar across channels", "Drafts and scheduled posts", "Cross-network publishing", "Approval workflows and sign-off", "Hashtag and asset libraries", "Reply and mention monitoring", "Campaign tagging and link tracking", "Performance reporting per channel" ], "vocabulary": [ { "term": "Social manager", "runtime_type": "Actor" }, { "term": "Follower", "runtime_type": "Actor" }, { "term": "Post", "runtime_type": "Object" }, { "term": "Content calendar", "runtime_type": "Object" }, { "term": "Post published", "runtime_type": "Event" }, { "term": "Mention received", "runtime_type": "Event" }, { "term": "Scheduled", "runtime_type": "State" }, { "term": "Approve or reject post", "runtime_type": "Decision" }, { "term": "Route for sign-off", "runtime_type": "Workflow" }, { "term": "Carousel asset", "runtime_type": "Artefact" }, { "term": "Campaign report", "runtime_type": "Artefact" }, { "term": "Post went viral", "runtime_type": "Outcome" }, { "term": "Engagement rate", "runtime_type": "Learning" } ] }, { "name": "Community Management", "operating_domains": [ "Member onboarding and roles", "Discussion threads and channels", "Reputation and trust levels", "Events and AMAs", "Rules, pinned posts and onboarding flows", "Reports and escalations", "Sentiment and health tracking", "Ambassador and mod programmes" ], "vocabulary": [ { "term": "Community member", "runtime_type": "Actor" }, { "term": "Moderator", "runtime_type": "Actor" }, { "term": "Thread", "runtime_type": "Object" }, { "term": "Channel", "runtime_type": "Object" }, { "term": "Member joined", "runtime_type": "Event" }, { "term": "Report filed", "runtime_type": "Event" }, { "term": "Pending approval", "runtime_type": "State" }, { "term": "Grant or revoke role", "runtime_type": "Decision" }, { "term": "Onboard new member", "runtime_type": "Workflow" }, { "term": "Pinned guidelines", "runtime_type": "Artefact" }, { "term": "Community grew", "runtime_type": "Outcome" }, { "term": "Community health score", "runtime_type": "Learning" } ] }, { "name": "Trust & Safety / Content Moderation", "operating_domains": [ "The moderation queue and severity tiers", "Policy rules and decision trees", "User reports and appeals", "Account actions (warn, suspend, ban)", "Known-harm hash databases", "Reviewer workflows and double-checks", "Audit trails for enforcement", "Transparency reporting" ], "vocabulary": [ { "term": "Reviewer", "runtime_type": "Actor" }, { "term": "Reported user", "runtime_type": "Actor" }, { "term": "Flagged item", "runtime_type": "Object" }, { "term": "Policy rule", "runtime_type": "Object" }, { "term": "Report escalated", "runtime_type": "Event" }, { "term": "Appeal submitted", "runtime_type": "Event" }, { "term": "Awaiting review", "runtime_type": "State" }, { "term": "Remove, suspend or allow", "runtime_type": "Decision" }, { "term": "Run through escalation tier", "runtime_type": "Workflow" }, { "term": "Enforcement record", "runtime_type": "Artefact" }, { "term": "Account actioned", "runtime_type": "Outcome" }, { "term": "Time-to-action and accuracy", "runtime_type": "Learning" } ], "note": "Subject to platform-liability and online-safety regimes (e.g. DSA, Online Safety Act); illegal-content removal is legally mandated." }, { "name": "Influencer & Creator Partnerships", "operating_domains": [ "Creator discovery and shortlists", "Briefs and deliverable schedules", "Contracts and usage rights", "Content approval and revisions", "Disclosure and #ad compliance", "Payment milestones", "Campaign performance tracking", "Whitelisting and boosting" ], "vocabulary": [ { "term": "Brand manager", "runtime_type": "Actor" }, { "term": "Influencer", "runtime_type": "Actor" }, { "term": "Brief", "runtime_type": "Object" }, { "term": "Deliverable", "runtime_type": "Object" }, { "term": "Content submitted", "runtime_type": "Event" }, { "term": "Approved for posting", "runtime_type": "State" }, { "term": "Approve or request revision", "runtime_type": "Decision" }, { "term": "Send brief and collect drafts", "runtime_type": "Workflow" }, { "term": "Partnership agreement", "runtime_type": "Artefact" }, { "term": "Sponsored post", "runtime_type": "Artefact" }, { "term": "Campaign delivered", "runtime_type": "Outcome" }, { "term": "Cost per engagement", "runtime_type": "Learning" } ], "note": "Advertising-disclosure rules (e.g. FTC, ASA) require clear sponsorship labelling." }, { "name": "Social Listening & Reputation", "operating_domains": [ "Keyword and brand-mention tracking", "Sentiment streams and spikes", "Crisis detection and alerting", "Share-of-voice benchmarking", "Topic and trend clustering", "Influencer/critic identification", "Response playbooks", "Executive reputation dashboards" ], "vocabulary": [ { "term": "Analyst", "runtime_type": "Actor" }, { "term": "Brand advocate", "runtime_type": "Actor" }, { "term": "Mention", "runtime_type": "Object" }, { "term": "Tracked keyword", "runtime_type": "Object" }, { "term": "Sentiment spike", "runtime_type": "Event" }, { "term": "Crisis flagged", "runtime_type": "Event" }, { "term": "Trending negative", "runtime_type": "State" }, { "term": "Respond or monitor", "runtime_type": "Decision" }, { "term": "Trigger crisis playbook", "runtime_type": "Workflow" }, { "term": "Listening report", "runtime_type": "Artefact" }, { "term": "Reputation recovered", "runtime_type": "Outcome" }, { "term": "Share of voice", "runtime_type": "Learning" } ] } ] }, { "name": "n-creatorOS", "buyer": "The independent creator or their small management team who owns their channels, monetisation, and production budget.", "os_test": "Buyer is the creator/talent themselves (not a newsroom or platform), with a state model around content pipelines and revenue streams, creator-economy vocabulary (uploads, drops, tiers, payouts), and a large repeatable population of professional creators and MCNs.", "sectors": [ { "name": "Content Production Pipeline", "operating_domains": [ "Idea backlog and content buckets", "Scripting and storyboards", "Filming and shoot days", "Editing and revisions", "Thumbnails and titles", "Upload and scheduling", "Series and playlist planning", "Repurposing into clips" ], "vocabulary": [ { "term": "Creator", "runtime_type": "Actor" }, { "term": "Editor", "runtime_type": "Actor" }, { "term": "Video", "runtime_type": "Object" }, { "term": "Script", "runtime_type": "Object" }, { "term": "Upload published", "runtime_type": "Event" }, { "term": "In editing", "runtime_type": "State" }, { "term": "Publish or hold for batch", "runtime_type": "Decision" }, { "term": "Move idea to production", "runtime_type": "Workflow" }, { "term": "Final cut", "runtime_type": "Artefact" }, { "term": "Thumbnail", "runtime_type": "Artefact" }, { "term": "Video went live", "runtime_type": "Outcome" }, { "term": "Average view duration", "runtime_type": "Learning" } ] }, { "name": "Monetisation & Revenue", "operating_domains": [ "Ad-revenue and RPM tracking", "Brand-deal pipeline", "Membership and subscription tiers", "Merch drops and inventory", "Affiliate links and codes", "Tips, super-chats and donations", "Payout schedules across platforms", "Rate-card and negotiation" ], "vocabulary": [ { "term": "Creator", "runtime_type": "Actor" }, { "term": "Sponsor", "runtime_type": "Actor" }, { "term": "Brand deal", "runtime_type": "Object" }, { "term": "Membership tier", "runtime_type": "Object" }, { "term": "Payout cleared", "runtime_type": "Event" }, { "term": "Deal signed", "runtime_type": "Event" }, { "term": "Awaiting payout", "runtime_type": "State" }, { "term": "Accept or counter the offer", "runtime_type": "Decision" }, { "term": "Invoice and collect payment", "runtime_type": "Workflow" }, { "term": "Sponsorship contract", "runtime_type": "Artefact" }, { "term": "Monthly revenue hit target", "runtime_type": "Outcome" }, { "term": "Revenue per thousand views", "runtime_type": "Learning" } ], "note": "Sponsored-content disclosure and tax-reporting obligations apply to creator earnings." }, { "name": "Audience Growth & Channel Analytics", "operating_domains": [ "Subscriber and follower funnels", "Retention and drop-off curves", "Traffic-source breakdowns", "Algorithm signals and CTR", "Cross-platform growth", "Community posts and polls", "Trend-jacking opportunities", "Competitor benchmarking" ], "vocabulary": [ { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Channel", "runtime_type": "Object" }, { "term": "Retention curve", "runtime_type": "Object" }, { "term": "Subscriber milestone hit", "runtime_type": "Event" }, { "term": "Trending", "runtime_type": "State" }, { "term": "Double down or pivot content", "runtime_type": "Decision" }, { "term": "Analyse and adjust strategy", "runtime_type": "Workflow" }, { "term": "Analytics snapshot", "runtime_type": "Artefact" }, { "term": "Channel hit a growth tier", "runtime_type": "Outcome" }, { "term": "Click-through rate", "runtime_type": "Learning" }, { "term": "Audience analyst", "runtime_type": "Actor" }, { "term": "Watch hours", "runtime_type": "Object" } ] }, { "name": "Live Streaming", "operating_domains": [ "Stream schedule and go-live", "Scene switching and overlays", "Chat moderation and bots", "Alerts and donation goals", "Raids and host coordination", "Clip capture and highlights", "Subscriber perks and emotes", "Stream health and bitrate" ], "vocabulary": [ { "term": "Streamer", "runtime_type": "Actor" }, { "term": "Chat moderator", "runtime_type": "Actor" }, { "term": "Stream", "runtime_type": "Object" }, { "term": "Overlay scene", "runtime_type": "Object" }, { "term": "Went live", "runtime_type": "Event" }, { "term": "Raid incoming", "runtime_type": "Event" }, { "term": "Live now", "runtime_type": "State" }, { "term": "Switch scene or end stream", "runtime_type": "Decision" }, { "term": "Start the broadcast", "runtime_type": "Workflow" }, { "term": "Highlight clip", "runtime_type": "Artefact" }, { "term": "Stream hit concurrent peak", "runtime_type": "Outcome" }, { "term": "Average concurrent viewers", "runtime_type": "Learning" } ] }, { "name": "Talent Management & Brand", "operating_domains": [ "Roster of represented creators", "Inbound deal inbox", "Calendar and availability", "Rights, likeness and IP", "Personal-brand assets and kits", "PR and press opportunities", "Career and content roadmap", "Conflict and exclusivity tracking" ], "vocabulary": [ { "term": "Manager", "runtime_type": "Actor" }, { "term": "Represented creator", "runtime_type": "Actor" }, { "term": "Deal inquiry", "runtime_type": "Object" }, { "term": "Roster slot", "runtime_type": "Object" }, { "term": "Offer came in", "runtime_type": "Event" }, { "term": "Under negotiation", "runtime_type": "State" }, { "term": "Take or pass on opportunity", "runtime_type": "Decision" }, { "term": "Vet and route the deal", "runtime_type": "Workflow" }, { "term": "Media kit", "runtime_type": "Artefact" }, { "term": "Management agreement", "runtime_type": "Artefact" }, { "term": "Creator signed a major deal", "runtime_type": "Outcome" }, { "term": "Deal close rate", "runtime_type": "Learning" } ], "note": "Talent representation, likeness/IP rights and exclusivity clauses are contractually regulated." } ] }, { "name": "n-gameOS", "buyer": "Studio head / live-ops director / publisher who owns the game's development and live-service budget.", "os_test": "Buyer is the game studio/publisher (distinct from media or streaming), with a state model around builds, live services, and player economies, deeply game-native vocabulary (sprints, patches, seasons, ban waves), and a repeatable population of studios and publishers.", "sectors": [ { "name": "Game Development Production", "operating_domains": [ "Feature backlog and sprints", "Builds and version branches", "Bug tracking and triage", "Milestone and vertical slices", "Asset pipeline and reviews", "Playtests and feedback loops", "Certification submissions", "Release candidates" ], "vocabulary": [ { "term": "Game designer", "runtime_type": "Actor" }, { "term": "QA tester", "runtime_type": "Actor" }, { "term": "Build", "runtime_type": "Object" }, { "term": "Bug ticket", "runtime_type": "Object" }, { "term": "Build broke", "runtime_type": "Event" }, { "term": "Milestone reached", "runtime_type": "Event" }, { "term": "In QA", "runtime_type": "State" }, { "term": "Ship or slip the milestone", "runtime_type": "Decision" }, { "term": "Submit for certification", "runtime_type": "Workflow" }, { "term": "Release candidate", "runtime_type": "Artefact" }, { "term": "Gold master shipped", "runtime_type": "Outcome" }, { "term": "Crash rate", "runtime_type": "Learning" } ], "note": "Platform certification and age-rating (PEGI/ESRB) approvals are required before release." }, { "name": "Live Ops & Game Economy", "operating_domains": [ "Seasons and battle passes", "Live events and limited-time modes", "In-game economy and sinks/sources", "Patch and hotfix cadence", "Store rotation and offers", "Player segmentation and targeting", "A/B tested tuning", "Currency and item catalogue" ], "vocabulary": [ { "term": "Live-ops manager", "runtime_type": "Actor" }, { "term": "Player", "runtime_type": "Actor" }, { "term": "Season", "runtime_type": "Object" }, { "term": "In-game item", "runtime_type": "Object" }, { "term": "Event went live", "runtime_type": "Event" }, { "term": "Hotfix deployed", "runtime_type": "Event" }, { "term": "Live event running", "runtime_type": "State" }, { "term": "Buff or nerf the economy", "runtime_type": "Decision" }, { "term": "Roll out the patch", "runtime_type": "Workflow" }, { "term": "Patch notes", "runtime_type": "Artefact" }, { "term": "Engagement spiked this season", "runtime_type": "Outcome" }, { "term": "Daily active users", "runtime_type": "Learning" } ], "note": "Loot-box and paid-currency mechanics face gambling-adjacent regulation and spend-disclosure rules in several jurisdictions." }, { "name": "Player Community & Support", "operating_domains": [ "Support tickets and refunds", "Player reports and ban waves", "Forums and feedback channels", "Patch communication", "Account recovery", "Anti-cheat enforcement", "Sentiment and review monitoring", "Player surveys" ], "vocabulary": [ { "term": "Support agent", "runtime_type": "Actor" }, { "term": "Player account", "runtime_type": "Actor" }, { "term": "Support ticket", "runtime_type": "Object" }, { "term": "Player report", "runtime_type": "Object" }, { "term": "Cheat detected", "runtime_type": "Event" }, { "term": "Refund requested", "runtime_type": "Event" }, { "term": "Account suspended", "runtime_type": "State" }, { "term": "Ban or warn the account", "runtime_type": "Decision" }, { "term": "Run the ban wave", "runtime_type": "Workflow" }, { "term": "Resolution note", "runtime_type": "Artefact" }, { "term": "Player retained after issue", "runtime_type": "Outcome" }, { "term": "Ticket resolution time", "runtime_type": "Learning" } ] }, { "name": "Esports & Competitive", "operating_domains": [ "Tournament brackets and seeding", "Match scheduling and casting", "Team and roster registration", "Rulebooks and referee decisions", "Prize-pool distribution", "Anti-cheat and integrity", "Broadcast production", "Ranking and leaderboards" ], "vocabulary": [ { "term": "Tournament organiser", "runtime_type": "Actor" }, { "term": "Pro player", "runtime_type": "Actor" }, { "term": "Match", "runtime_type": "Object" }, { "term": "Bracket", "runtime_type": "Object" }, { "term": "Match started", "runtime_type": "Event" }, { "term": "Roster locked", "runtime_type": "State" }, { "term": "Uphold or overturn the call", "runtime_type": "Decision" }, { "term": "Run the tournament", "runtime_type": "Workflow" }, { "term": "Final standings", "runtime_type": "Artefact" }, { "term": "Prize-pool payout", "runtime_type": "Artefact" }, { "term": "Championship decided", "runtime_type": "Outcome" }, { "term": "Viewership peak", "runtime_type": "Learning" } ], "note": "Prize distribution, player contracts, and integrity/anti-match-fixing rules carry regulatory and contractual obligations." }, { "name": "Game Publishing & Storefront", "operating_domains": [ "Store-page and listing assets", "Pricing and regional tiers", "Wishlists and pre-orders", "Launch and release windows", "Discount campaigns and sales", "Revenue-share and payouts", "Localisation and ratings", "DLC and bundle catalogue" ], "vocabulary": [ { "term": "Publisher", "runtime_type": "Actor" }, { "term": "Customer", "runtime_type": "Actor" }, { "term": "Store listing", "runtime_type": "Object" }, { "term": "Price tier", "runtime_type": "Object" }, { "term": "Game launched", "runtime_type": "Event" }, { "term": "Wishlist hit threshold", "runtime_type": "Event" }, { "term": "Pre-order live", "runtime_type": "State" }, { "term": "Set the launch discount", "runtime_type": "Decision" }, { "term": "Publish to the storefront", "runtime_type": "Workflow" }, { "term": "Store page", "runtime_type": "Artefact" }, { "term": "Launch sales target met", "runtime_type": "Outcome" }, { "term": "Wishlist conversion rate", "runtime_type": "Learning" } ] } ] }, { "name": "n-streamOS", "buyer": "VP of content / programming or product lead at a streaming service who owns the catalogue, encoding, and subscriber budget.", "os_test": "Buyer runs a streaming platform (distinct from broadcast newsroom or creator), with a state model around content licensing, encoding pipelines, and subscriber lifecycles, OTT-native vocabulary (windows, transcodes, CDN, churn), and a repeatable population of SVOD/AVOD services.", "sectors": [ { "name": "Content Acquisition & Licensing", "operating_domains": [ "Title pipeline and pitches", "Licensing windows and territories", "Rights and exclusivity", "Deal terms and minimum guarantees", "Catalogue gaps and slate planning", "Renewal and expiry tracking", "Content cost amortisation", "Originals commissioning" ], "vocabulary": [ { "term": "Content acquisition lead", "runtime_type": "Actor" }, { "term": "Rights holder", "runtime_type": "Actor" }, { "term": "Title", "runtime_type": "Object" }, { "term": "Licensing window", "runtime_type": "Object" }, { "term": "Rights expired", "runtime_type": "Event" }, { "term": "Deal closed", "runtime_type": "Event" }, { "term": "Under negotiation", "runtime_type": "State" }, { "term": "License or pass on the title", "runtime_type": "Decision" }, { "term": "Clear rights and onboard title", "runtime_type": "Workflow" }, { "term": "Licensing agreement", "runtime_type": "Artefact" }, { "term": "Title acquired for catalogue", "runtime_type": "Outcome" }, { "term": "Cost per viewing hour", "runtime_type": "Learning" } ], "note": "Content licensing, territory rights and music-clearance are legally governed." }, { "name": "Encoding & Media Supply Chain", "operating_domains": [ "Ingest and source masters", "Transcode profiles and renditions", "Subtitle and caption files", "QC and compliance checks", "Packaging and DRM", "CDN distribution and caching", "Metadata and artwork", "Failed-asset reprocessing" ], "vocabulary": [ { "term": "Media operations engineer", "runtime_type": "Actor" }, { "term": "Source master", "runtime_type": "Object" }, { "term": "Transcode profile", "runtime_type": "Object" }, { "term": "Encode finished", "runtime_type": "Event" }, { "term": "QC failed", "runtime_type": "Event" }, { "term": "In transcoding", "runtime_type": "State" }, { "term": "Approve or reject the asset", "runtime_type": "Decision" }, { "term": "Run the encoding pipeline", "runtime_type": "Workflow" }, { "term": "Packaged stream", "runtime_type": "Artefact" }, { "term": "Caption file", "runtime_type": "Artefact" }, { "term": "Title ready to stream", "runtime_type": "Outcome" }, { "term": "Encode success rate", "runtime_type": "Learning" } ], "note": "DRM, accessibility/captioning mandates and content-protection terms apply." }, { "name": "Programming & Merchandising", "operating_domains": [ "Home-page rows and rails", "Collections and editorial spotlights", "Personalised recommendations", "Release scheduling and drops", "Artwork and trailer selection", "Regional catalogue tailoring", "Featured and hero placement", "Title performance tracking" ], "vocabulary": [ { "term": "Programmer", "runtime_type": "Actor" }, { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Row", "runtime_type": "Object" }, { "term": "Collection", "runtime_type": "Object" }, { "term": "Title dropped", "runtime_type": "Event" }, { "term": "Featured on home", "runtime_type": "State" }, { "term": "Promote or bury the title", "runtime_type": "Decision" }, { "term": "Schedule the release", "runtime_type": "Workflow" }, { "term": "Curated home page", "runtime_type": "Artefact" }, { "term": "Title drove sign-ups", "runtime_type": "Outcome" }, { "term": "Play-through rate", "runtime_type": "Learning" }, { "term": "Hero banner", "runtime_type": "Artefact" } ] }, { "name": "Subscriber Lifecycle & Billing", "operating_domains": [ "Sign-up and trial flows", "Plan tiers and add-ons", "Billing and dunning", "Churn and win-back", "Profiles and household sharing", "Promotions and bundles", "Payment-failure recovery", "Subscription analytics" ], "vocabulary": [ { "term": "Growth manager", "runtime_type": "Actor" }, { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Subscription plan", "runtime_type": "Object" }, { "term": "Trial", "runtime_type": "Object" }, { "term": "Payment failed", "runtime_type": "Event" }, { "term": "Subscriber cancelled", "runtime_type": "Event" }, { "term": "At risk of churn", "runtime_type": "State" }, { "term": "Offer a win-back deal", "runtime_type": "Decision" }, { "term": "Run the dunning sequence", "runtime_type": "Workflow" }, { "term": "Invoice", "runtime_type": "Artefact" }, { "term": "Subscriber retained", "runtime_type": "Outcome" }, { "term": "Monthly churn rate", "runtime_type": "Learning" } ], "note": "Subscription auto-renewal disclosure and cancellation-ease rules are regulated in several markets." }, { "name": "Streaming Quality & Delivery", "operating_domains": [ "Playback sessions and QoE", "Buffering and rebuffer events", "Bitrate ladders and ABR", "CDN routing and failover", "Device and player coverage", "Concurrent-stream limits", "Start-up time monitoring", "Incident response" ], "vocabulary": [ { "term": "Streaming engineer", "runtime_type": "Actor" }, { "term": "Viewer", "runtime_type": "Actor" }, { "term": "Playback session", "runtime_type": "Object" }, { "term": "Bitrate ladder", "runtime_type": "Object" }, { "term": "Rebuffer occurred", "runtime_type": "Event" }, { "term": "CDN failover triggered", "runtime_type": "Event" }, { "term": "Degraded playback", "runtime_type": "State" }, { "term": "Reroute or scale capacity", "runtime_type": "Decision" }, { "term": "Run incident response", "runtime_type": "Workflow" }, { "term": "Incident report", "runtime_type": "Artefact" }, { "term": "Stream quality recovered", "runtime_type": "Outcome" }, { "term": "Rebuffer ratio", "runtime_type": "Learning" } ] } ] }, { "name": "n-advertisingOS", "buyer": "Media buyer / ad-ops director at an agency, brand, or publisher who owns the campaign and yield budget.", "os_test": "Buyer is the advertiser/ad-ops side (distinct from editorial or social), with a state model around campaigns, inventory, and bids, ad-tech-native vocabulary (impressions, RTB, fill rate, attribution), and a deep repeatable population of agencies, ad networks, and publisher ad-ops teams.", "sectors": [ { "name": "Campaign Management & Media Buying", "operating_domains": [ "Campaign briefs and objectives", "Audience targeting segments", "Budget pacing and flighting", "Creative trafficking", "Bid strategies and caps", "Insertion orders", "Optimisation rules", "Cross-channel performance" ], "vocabulary": [ { "term": "Media buyer", "runtime_type": "Actor" }, { "term": "Advertiser", "runtime_type": "Actor" }, { "term": "Campaign", "runtime_type": "Object" }, { "term": "Audience segment", "runtime_type": "Object" }, { "term": "Budget exhausted", "runtime_type": "Event" }, { "term": "Campaign live", "runtime_type": "State" }, { "term": "Pause or scale the campaign", "runtime_type": "Decision" }, { "term": "Launch and pace the buy", "runtime_type": "Workflow" }, { "term": "Insertion order", "runtime_type": "Artefact" }, { "term": "Campaign hit its goal", "runtime_type": "Outcome" }, { "term": "Cost per acquisition", "runtime_type": "Learning" }, { "term": "Conversion recorded", "runtime_type": "Event" } ], "note": "Targeting and consent are governed by privacy regimes (GDPR/CCPA); political-ad disclosure rules apply." }, { "name": "Programmatic & Real-Time Bidding", "operating_domains": [ "Bid requests and auctions", "Deal IDs and private marketplaces", "Supply-path optimisation", "Floor prices and bid shading", "Fraud and brand-safety filters", "Win/loss bid analysis", "Frequency capping", "Inventory forecasting" ], "vocabulary": [ { "term": "Programmatic trader", "runtime_type": "Actor" }, { "term": "Supply partner", "runtime_type": "Actor" }, { "term": "Bid request", "runtime_type": "Object" }, { "term": "Deal ID", "runtime_type": "Object" }, { "term": "Auction won", "runtime_type": "Event" }, { "term": "Bid throttled", "runtime_type": "State" }, { "term": "Bid or skip the impression", "runtime_type": "Decision" }, { "term": "Run the bidding strategy", "runtime_type": "Workflow" }, { "term": "Win-rate report", "runtime_type": "Artefact" }, { "term": "Impressions delivered at target CPM", "runtime_type": "Outcome" }, { "term": "Win rate", "runtime_type": "Learning" }, { "term": "Invalid traffic flagged", "runtime_type": "Event" } ], "note": "Ad-fraud, brand-safety and consent-string (TCF) handling are regulated/standardised." }, { "name": "Ad Sales & Yield (Sell-Side)", "operating_domains": [ "Inventory and avails", "Rate cards and packages", "Direct sold vs programmatic mix", "Yield and fill optimisation", "Order booking and forecasting", "Make-goods and shortfalls", "Sponsorships and takeovers", "Revenue reconciliation" ], "vocabulary": [ { "term": "Ad sales rep", "runtime_type": "Actor" }, { "term": "Brand client", "runtime_type": "Actor" }, { "term": "Ad inventory", "runtime_type": "Object" }, { "term": "Booked order", "runtime_type": "Object" }, { "term": "Inventory sold out", "runtime_type": "Event" }, { "term": "Underdelivering", "runtime_type": "State" }, { "term": "Issue a make-good or refund", "runtime_type": "Decision" }, { "term": "Book and forecast the order", "runtime_type": "Workflow" }, { "term": "Media plan", "runtime_type": "Artefact" }, { "term": "Revenue target met", "runtime_type": "Outcome" }, { "term": "Fill rate", "runtime_type": "Learning" }, { "term": "Make-good credit", "runtime_type": "Artefact" } ] }, { "name": "Creative & Ad Operations", "operating_domains": [ "Creative specs and assets", "Ad tags and pixels", "Trafficking and QA", "Dynamic creative versions", "Approval and policy review", "Tracking and verification", "Creative rotation", "Discrepancy resolution" ], "vocabulary": [ { "term": "Ad ops specialist", "runtime_type": "Actor" }, { "term": "Creative agency", "runtime_type": "Actor" }, { "term": "Ad creative", "runtime_type": "Object" }, { "term": "Ad tag", "runtime_type": "Object" }, { "term": "Creative approved", "runtime_type": "Event" }, { "term": "Trafficking in progress", "runtime_type": "State" }, { "term": "Approve or reject the creative", "runtime_type": "Decision" }, { "term": "Traffic the creative live", "runtime_type": "Workflow" }, { "term": "Tag sheet", "runtime_type": "Artefact" }, { "term": "Creative served correctly", "runtime_type": "Outcome" }, { "term": "Viewability rate", "runtime_type": "Learning" }, { "term": "Discrepancy flagged", "runtime_type": "Event" } ], "note": "Ad content policy, accessibility and political/financial-ad disclosure requirements apply." }, { "name": "Measurement & Attribution", "operating_domains": [ "Conversion and event tracking", "Attribution models", "Incrementality and lift tests", "Brand-lift studies", "Multi-touch journeys", "Audience overlap analysis", "Reporting dashboards", "Data clean rooms" ], "vocabulary": [ { "term": "Measurement analyst", "runtime_type": "Actor" }, { "term": "Advertiser", "runtime_type": "Actor" }, { "term": "Conversion event", "runtime_type": "Object" }, { "term": "Attribution model", "runtime_type": "Object" }, { "term": "Lift test completed", "runtime_type": "Event" }, { "term": "Results pending", "runtime_type": "State" }, { "term": "Credit or discount the channel", "runtime_type": "Decision" }, { "term": "Run the attribution analysis", "runtime_type": "Workflow" }, { "term": "Attribution report", "runtime_type": "Artefact" }, { "term": "Proven incremental sales", "runtime_type": "Outcome" }, { "term": "Return on ad spend", "runtime_type": "Learning" }, { "term": "Brand-lift study", "runtime_type": "Artefact" } ], "note": "Cross-site tracking and identity resolution are constrained by privacy law and clean-room consent rules." } ] }, { "name": "n-publishingOS", "buyer": "Publisher / managing editor at a book, journal, or digital-publishing house who owns the title and royalty budget.", "os_test": "Buyer is the publishing house (distinct from newsroom or streaming), with a state model around manuscripts, rights, and royalties, publishing-native vocabulary (galleys, ISBNs, advances, sell-through), and a repeatable population of book, academic, and content publishers.", "sectors": [ { "name": "Editorial & Manuscript Workflow", "operating_domains": [ "Submissions and slush pile", "Acquisition and contracts", "Developmental and copy edits", "Proofs and galleys", "Cover and design briefs", "Author revisions", "Production schedule", "Final files to print" ], "vocabulary": [ { "term": "Commissioning editor", "runtime_type": "Actor" }, { "term": "Author", "runtime_type": "Actor" }, { "term": "Manuscript", "runtime_type": "Object" }, { "term": "Submission", "runtime_type": "Object" }, { "term": "Manuscript accepted", "runtime_type": "Event" }, { "term": "In copy-edit", "runtime_type": "State" }, { "term": "Acquire or reject the manuscript", "runtime_type": "Decision" }, { "term": "Move through the editorial stages", "runtime_type": "Workflow" }, { "term": "Galley proof", "runtime_type": "Artefact" }, { "term": "Title ready for print", "runtime_type": "Outcome" }, { "term": "Turnaround time per stage", "runtime_type": "Learning" }, { "term": "Publishing contract", "runtime_type": "Artefact" } ], "note": "Author contracts, copyright and content-liability terms are legally binding." }, { "name": "Rights & Royalties", "operating_domains": [ "Territory and translation rights", "Subsidiary and adaptation rights", "Royalty rates and tiers", "Advance and earn-out tracking", "Statements and payouts", "Agent and author splits", "Reversion and out-of-print", "Licensing deals" ], "vocabulary": [ { "term": "Rights manager", "runtime_type": "Actor" }, { "term": "Literary agent", "runtime_type": "Actor" }, { "term": "Rights deal", "runtime_type": "Object" }, { "term": "Royalty account", "runtime_type": "Object" }, { "term": "Advance earned out", "runtime_type": "Event" }, { "term": "Rights reverted", "runtime_type": "Event" }, { "term": "In negotiation", "runtime_type": "State" }, { "term": "Sell or retain the rights", "runtime_type": "Decision" }, { "term": "Calculate and issue royalties", "runtime_type": "Workflow" }, { "term": "Royalty statement", "runtime_type": "Artefact" }, { "term": "Translation rights sold", "runtime_type": "Outcome" }, { "term": "Earn-out rate", "runtime_type": "Learning" } ], "note": "Copyright, sub-licensing and royalty-accounting obligations are legally governed." }, { "name": "Production & Print Supply", "operating_domains": [ "Print specifications and stock", "Print runs and reprints", "Print-on-demand setup", "Ebook and audiobook conversion", "ISBN and metadata assignment", "Proofing and press checks", "Warehouse and inventory", "Distribution to retailers" ], "vocabulary": [ { "term": "Production manager", "runtime_type": "Actor" }, { "term": "Printer", "runtime_type": "Actor" }, { "term": "Print run", "runtime_type": "Object" }, { "term": "Title file", "runtime_type": "Object" }, { "term": "Print run completed", "runtime_type": "Event" }, { "term": "At the printer", "runtime_type": "State" }, { "term": "Reprint or go print-on-demand", "runtime_type": "Decision" }, { "term": "Send to print and stock", "runtime_type": "Workflow" }, { "term": "Finished book", "runtime_type": "Artefact" }, { "term": "ISBN record", "runtime_type": "Artefact" }, { "term": "Stock available to sell", "runtime_type": "Outcome" }, { "term": "Stock turn rate", "runtime_type": "Learning" } ] }, { "name": "Sales, Marketing & Publicity", "operating_domains": [ "Catalogue and seasonal lists", "Retailer and sales-rep orders", "Publicity and review copies", "Launch campaigns and events", "Pre-orders and bestseller pushes", "Co-op and promotional placement", "Author tours and media", "Sell-through tracking" ], "vocabulary": [ { "term": "Marketing manager", "runtime_type": "Actor" }, { "term": "Bookseller", "runtime_type": "Actor" }, { "term": "Title campaign", "runtime_type": "Object" }, { "term": "Catalogue listing", "runtime_type": "Object" }, { "term": "Book launched", "runtime_type": "Event" }, { "term": "Hit the bestseller list", "runtime_type": "Event" }, { "term": "On pre-order", "runtime_type": "State" }, { "term": "Reprint or hold on demand signal", "runtime_type": "Decision" }, { "term": "Run the launch campaign", "runtime_type": "Workflow" }, { "term": "Press kit", "runtime_type": "Artefact" }, { "term": "Title sold through", "runtime_type": "Outcome" }, { "term": "Sell-through rate", "runtime_type": "Learning" } ] }, { "name": "Academic & Journal Publishing", "operating_domains": [ "Manuscript submissions portal", "Peer-review assignment", "Reviewer reports and rounds", "Editorial decisions and revisions", "DOI and metadata registration", "Open-access fees and licences", "Issue assembly and pagination", "Citation and impact tracking" ], "vocabulary": [ { "term": "Journal editor", "runtime_type": "Actor" }, { "term": "Peer reviewer", "runtime_type": "Actor" }, { "term": "Submitted paper", "runtime_type": "Object" }, { "term": "Review assignment", "runtime_type": "Object" }, { "term": "Reviews returned", "runtime_type": "Event" }, { "term": "Under peer review", "runtime_type": "State" }, { "term": "Accept, revise or reject", "runtime_type": "Decision" }, { "term": "Route through peer review", "runtime_type": "Workflow" }, { "term": "Published paper", "runtime_type": "Artefact" }, { "term": "DOI record", "runtime_type": "Artefact" }, { "term": "Paper published in issue", "runtime_type": "Outcome" }, { "term": "Citation impact factor", "runtime_type": "Learning" } ], "note": "Research-integrity, open-access mandates and licensing (CC/copyright) are regulated." } ] } ] }, { "name": "Travel & Hospitality", "os": [ { "name": "n-travelOS", "buyer": "Travel agencies, OTAs, TMCs and DMCs who sell, package and service trips for travellers.", "os_test": "Distinct buyer (agency/TMC), distinct budget (GDS + booking-tool spend), distinct frontend (itinerary builder + sales desk), distinct state model (quote → booking → ticketed → travelled), distinct vocab (PNR, fare rules, service fee); thousands of repeatable agencies.", "sectors": [ { "name": "Retail & Online Travel Agencies", "operating_domains": [ "Trip search & shopping cart", "Multi-supplier itinerary basket", "Fare & rate comparison", "Booking & ticketing desk", "Customer service & post-sale changes", "Service-fee & markup engine", "Supplier payment reconciliation", "Loyalty & member wallet" ], "vocabulary": [ { "term": "Traveller", "runtime_type": "Actor" }, { "term": "Travel agent", "runtime_type": "Actor" }, { "term": "Itinerary", "runtime_type": "Object" }, { "term": "Booking", "runtime_type": "Object" }, { "term": "Fare quote", "runtime_type": "Artefact" }, { "term": "Search request submitted", "runtime_type": "Event" }, { "term": "Held / on option", "runtime_type": "State" }, { "term": "Confirmed & ticketed", "runtime_type": "State" }, { "term": "Add insurance or seat upsell", "runtime_type": "Decision" }, { "term": "Checkout & payment flow", "runtime_type": "Workflow" }, { "term": "E-ticket", "runtime_type": "Artefact" }, { "term": "Trip departed successfully", "runtime_type": "Outcome" }, { "term": "Look-to-book conversion rate", "runtime_type": "Learning" }, { "term": "Service fee", "runtime_type": "Object" }, { "term": "Refund processed", "runtime_type": "Event" } ], "note": "Sale of flights and packages is regulated under IATA accreditation and (UK) ATOL / package-travel rules." }, { "name": "Corporate Travel Management (TMC)", "operating_domains": [ "Corporate travel policy engine", "Employee trip approval desk", "Negotiated-rate & contract loading", "Online self-booking tool", "Duty-of-care traveller tracking", "Expense & invoice integration", "Savings & leakage reporting", "VIP / executive travel handling" ], "vocabulary": [ { "term": "Traveller (employee)", "runtime_type": "Actor" }, { "term": "Travel arranger", "runtime_type": "Actor" }, { "term": "Travel policy", "runtime_type": "Object" }, { "term": "Trip request", "runtime_type": "Object" }, { "term": "Out-of-policy approval", "runtime_type": "Decision" }, { "term": "Approval workflow", "runtime_type": "Workflow" }, { "term": "Pending manager approval", "runtime_type": "State" }, { "term": "Booking authorised", "runtime_type": "Event" }, { "term": "Negotiated corporate rate", "runtime_type": "Object" }, { "term": "Travel authorisation form", "runtime_type": "Artefact" }, { "term": "Trip completed within policy", "runtime_type": "Outcome" }, { "term": "Policy compliance rate", "runtime_type": "Learning" }, { "term": "Saving vs benchmark", "runtime_type": "Learning" }, { "term": "Traveller located during disruption", "runtime_type": "State" } ], "note": "Duty-of-care traveller-tracking carries employer health-and-safety obligations." }, { "name": "Tour Operators & Holiday Packaging", "operating_domains": [ "Package build (flight + hotel + transfer)", "Capacity & allotment management", "Brochure & departure calendar", "Dynamic packaging pricing", "Supplier contract loading", "Departure-date passenger manifest", "Trade & B2B distribution", "Refund & repatriation handling" ], "vocabulary": [ { "term": "Holidaymaker", "runtime_type": "Actor" }, { "term": "Product manager", "runtime_type": "Actor" }, { "term": "Package", "runtime_type": "Object" }, { "term": "Allotment", "runtime_type": "Object" }, { "term": "Departure", "runtime_type": "Event" }, { "term": "On sale", "runtime_type": "State" }, { "term": "Sold out / stop-sell", "runtime_type": "State" }, { "term": "Build dynamic package", "runtime_type": "Workflow" }, { "term": "Release unsold allotment", "runtime_type": "Decision" }, { "term": "Confirmation voucher", "runtime_type": "Artefact" }, { "term": "Passenger manifest", "runtime_type": "Artefact" }, { "term": "Holiday delivered as sold", "runtime_type": "Outcome" }, { "term": "Load factor per departure", "runtime_type": "Learning" }, { "term": "Margin per pax", "runtime_type": "Learning" } ], "note": "Packaged holidays fall under the Package Travel Regulations and require ATOL financial protection (UK)." }, { "name": "Travel Distribution & GDS Connectivity", "operating_domains": [ "Content aggregation (GDS + NDC + direct)", "Availability & cache management", "Fare-rule & schedule ingestion", "PNR creation & management", "Queue management desk", "Mid-office automation rules", "Robotic fulfilment & ticketing", "Distribution-cost analytics" ], "vocabulary": [ { "term": "Content provider", "runtime_type": "Actor" }, { "term": "PNR", "runtime_type": "Object" }, { "term": "Segment", "runtime_type": "Object" }, { "term": "Availability cache", "runtime_type": "Object" }, { "term": "Schedule change received", "runtime_type": "Event" }, { "term": "Queued for action", "runtime_type": "State" }, { "term": "Ticketed", "runtime_type": "State" }, { "term": "Apply automation rule", "runtime_type": "Decision" }, { "term": "Queue-processing workflow", "runtime_type": "Workflow" }, { "term": "Fare rule", "runtime_type": "Artefact" }, { "term": "Ticket image (TKT)", "runtime_type": "Artefact" }, { "term": "Booking fulfilled automatically", "runtime_type": "Outcome" }, { "term": "Robotic-touch ratio", "runtime_type": "Learning" }, { "term": "Cost per segment", "runtime_type": "Learning" } ] }, { "name": "Travel Insurance & Ancillary Protection", "operating_domains": [ "Quote & cover selection", "Policy issuance", "Pre-existing condition screening", "Claims intake & assessment", "Assistance & repatriation coordination", "Premium & commission accounting", "Underwriter rule sets", "Renewal & multi-trip management" ], "vocabulary": [ { "term": "Policyholder", "runtime_type": "Actor" }, { "term": "Claims assessor", "runtime_type": "Actor" }, { "term": "Policy", "runtime_type": "Object" }, { "term": "Cover level", "runtime_type": "Object" }, { "term": "Quote generated", "runtime_type": "Event" }, { "term": "Active cover", "runtime_type": "State" }, { "term": "Claim under review", "runtime_type": "State" }, { "term": "Approve or decline claim", "runtime_type": "Decision" }, { "term": "Claims assessment workflow", "runtime_type": "Workflow" }, { "term": "Policy schedule (document)", "runtime_type": "Artefact" }, { "term": "Claim payout issued", "runtime_type": "Outcome" }, { "term": "Loss ratio", "runtime_type": "Learning" }, { "term": "Repatriation arranged", "runtime_type": "Event" }, { "term": "Premium", "runtime_type": "Object" } ], "note": "Travel insurance sales and claims are regulated by the FCA (UK) / equivalent insurance authorities." } ] }, { "name": "n-hospitalityOS", "buyer": "Multi-property hospitality groups and venue operators running the guest experience across F&B, rooms and events.", "os_test": "Distinct buyer (group GM / ops director), distinct budget (hospitality-suite + venue-tech), distinct frontend (venue floor + guest-journey console), distinct state model (enquiry → reserved → in-house → departed → followed-up), distinct vocab (cover, turn, comp, RevPASH); repeatable across hotels, resorts and venues.", "sectors": [ { "name": "Guest Experience & Loyalty", "operating_domains": [ "Unified guest profile", "Preference & allergy capture", "Loyalty tier & points engine", "Personalised offer targeting", "Feedback & review capture", "Service-recovery case desk", "Cross-property recognition", "Guest-journey timeline" ], "vocabulary": [ { "term": "Guest", "runtime_type": "Actor" }, { "term": "Guest relations manager", "runtime_type": "Actor" }, { "term": "Guest profile", "runtime_type": "Object" }, { "term": "Preference note", "runtime_type": "Object" }, { "term": "Stay completed", "runtime_type": "Event" }, { "term": "VIP / recognised", "runtime_type": "State" }, { "term": "Complaint open", "runtime_type": "State" }, { "term": "Offer a recovery gesture", "runtime_type": "Decision" }, { "term": "Service-recovery workflow", "runtime_type": "Workflow" }, { "term": "Loyalty membership card", "runtime_type": "Artefact" }, { "term": "Guest delighted / would return", "runtime_type": "Outcome" }, { "term": "Net promoter score", "runtime_type": "Learning" }, { "term": "Points balance", "runtime_type": "Object" }, { "term": "Review received", "runtime_type": "Event" } ] }, { "name": "Events, Banqueting & Conferences (MICE)", "operating_domains": [ "Enquiry & lead desk", "Function-space diary", "Banquet event order (BEO) build", "Catering & menu selection", "Room-set & AV planning", "Deposit & billing schedule", "Day-of-event run sheet", "Post-event debrief" ], "vocabulary": [ { "term": "Event organiser", "runtime_type": "Actor" }, { "term": "Events coordinator", "runtime_type": "Actor" }, { "term": "Function room", "runtime_type": "Object" }, { "term": "Event booking", "runtime_type": "Object" }, { "term": "Enquiry received", "runtime_type": "Event" }, { "term": "Tentative / pencilled", "runtime_type": "State" }, { "term": "Definite / contracted", "runtime_type": "State" }, { "term": "Release or hold the space", "runtime_type": "Decision" }, { "term": "Banquet event order", "runtime_type": "Artefact" }, { "term": "Run sheet", "runtime_type": "Artefact" }, { "term": "Event setup workflow", "runtime_type": "Workflow" }, { "term": "Event delivered to brief", "runtime_type": "Outcome" }, { "term": "Space conversion rate", "runtime_type": "Learning" }, { "term": "Revenue per available function space-hour", "runtime_type": "Learning" } ] }, { "name": "Spa, Wellness & Leisure Facilities", "operating_domains": [ "Treatment & class scheduling", "Therapist roster & rooms", "Membership & day-pass management", "Retail & product sales", "Intake & consultation forms", "Resource utilisation (pools, courts)", "Package & gift voucher sales", "No-show & cancellation control" ], "vocabulary": [ { "term": "Spa guest", "runtime_type": "Actor" }, { "term": "Therapist", "runtime_type": "Actor" }, { "term": "Treatment", "runtime_type": "Object" }, { "term": "Appointment", "runtime_type": "Object" }, { "term": "Booked in", "runtime_type": "State" }, { "term": "No-show", "runtime_type": "State" }, { "term": "Check-in completed", "runtime_type": "Event" }, { "term": "Reassign therapist", "runtime_type": "Decision" }, { "term": "Scheduling workflow", "runtime_type": "Workflow" }, { "term": "Consultation form", "runtime_type": "Artefact" }, { "term": "Gift voucher", "runtime_type": "Artefact" }, { "term": "Treatment delivered", "runtime_type": "Outcome" }, { "term": "Therapist utilisation", "runtime_type": "Learning" }, { "term": "Membership", "runtime_type": "Object" } ], "note": "Certain wellness treatments require licensed/qualified practitioners and local council treatment-premises licensing." }, { "name": "Concierge & Guest Services", "operating_domains": [ "Request intake (any channel)", "Task dispatch & routing", "Local partner & supplier directory", "Reservation booking on behalf of guest", "Itinerary & recommendation build", "Logbook & shift handover", "Tipping & partner commission", "Response-time tracking" ], "vocabulary": [ { "term": "Guest", "runtime_type": "Actor" }, { "term": "Concierge", "runtime_type": "Actor" }, { "term": "Service request", "runtime_type": "Object" }, { "term": "Partner / vendor", "runtime_type": "Object" }, { "term": "Request logged", "runtime_type": "Event" }, { "term": "In progress", "runtime_type": "State" }, { "term": "Fulfilled", "runtime_type": "State" }, { "term": "Escalate or source alternative", "runtime_type": "Decision" }, { "term": "Request fulfilment workflow", "runtime_type": "Workflow" }, { "term": "Concierge logbook", "runtime_type": "Artefact" }, { "term": "Curated itinerary", "runtime_type": "Artefact" }, { "term": "Request resolved to guest delight", "runtime_type": "Outcome" }, { "term": "Average response time", "runtime_type": "Learning" }, { "term": "Shift handover", "runtime_type": "Event" } ] }, { "name": "Hospitality Workforce & Scheduling", "operating_domains": [ "Demand-based shift planning", "Skills & certification matrix", "Open-shift marketplace", "Time & attendance clock", "Tronc & tips distribution", "Labour-cost vs revenue tracking", "Onboarding & compliance checks", "Absence & cover management" ], "vocabulary": [ { "term": "Team member", "runtime_type": "Actor" }, { "term": "Duty manager", "runtime_type": "Actor" }, { "term": "Shift", "runtime_type": "Object" }, { "term": "Rota", "runtime_type": "Object" }, { "term": "Clocked in", "runtime_type": "State" }, { "term": "Shift uncovered", "runtime_type": "State" }, { "term": "Shift swap requested", "runtime_type": "Event" }, { "term": "Approve cover or call in", "runtime_type": "Decision" }, { "term": "Rota-publishing workflow", "runtime_type": "Workflow" }, { "term": "Published rota", "runtime_type": "Artefact" }, { "term": "Timesheet", "runtime_type": "Artefact" }, { "term": "Service covered without overspend", "runtime_type": "Outcome" }, { "term": "Labour cost percentage", "runtime_type": "Learning" }, { "term": "Tronc allocation", "runtime_type": "Object" } ], "note": "Tips/tronc distribution and right-to-work checks carry employment-law and (UK) Allocation of Tips Act obligations." } ] }, { "name": "n-hotelOS", "buyer": "Hotel owners and general managers running rooms, rate and revenue across one or many properties.", "os_test": "Distinct buyer (hotel GM / revenue manager), distinct budget (PMS + RMS spend), distinct frontend (front desk + room rack + rate grid), distinct state model (reserved → checked-in → in-house → checked-out), distinct vocab (ADR, RevPAR, room rack, night audit); millions of repeatable hotels.", "sectors": [ { "name": "Front Office & Reservations", "operating_domains": [ "Reservation intake (all channels)", "Room rack & availability grid", "Check-in / check-out desk", "Room assignment & upgrades", "Folio & incidental posting", "Group block management", "Night audit run", "Walk-in & overbooking handling" ], "vocabulary": [ { "term": "Guest", "runtime_type": "Actor" }, { "term": "Front-desk agent", "runtime_type": "Actor" }, { "term": "Reservation", "runtime_type": "Object" }, { "term": "Room", "runtime_type": "Object" }, { "term": "Folio", "runtime_type": "Object" }, { "term": "Check-in", "runtime_type": "Event" }, { "term": "In-house", "runtime_type": "State" }, { "term": "No-show", "runtime_type": "State" }, { "term": "Upgrade or walk the guest", "runtime_type": "Decision" }, { "term": "Check-in workflow", "runtime_type": "Workflow" }, { "term": "Registration card", "runtime_type": "Artefact" }, { "term": "Stay completed", "runtime_type": "Outcome" }, { "term": "Occupancy rate", "runtime_type": "Learning" }, { "term": "Night audit run", "runtime_type": "Event" } ], "note": "Guest registration and ID capture are subject to local immigration/registration rules and data-protection law." }, { "name": "Revenue Management & Distribution", "operating_domains": [ "Rate plan & BAR setup", "Demand forecasting", "Dynamic pricing & yield rules", "Channel manager & parity", "Competitor rate shopping", "Length-of-stay & restriction control", "Overbooking strategy", "Pickup & pace reporting" ], "vocabulary": [ { "term": "Revenue manager", "runtime_type": "Actor" }, { "term": "OTA channel", "runtime_type": "Actor" }, { "term": "Rate plan", "runtime_type": "Object" }, { "term": "Best available rate (BAR)", "runtime_type": "Object" }, { "term": "Demand forecast", "runtime_type": "Artefact" }, { "term": "Rate pushed to channels", "runtime_type": "Event" }, { "term": "Open for sale", "runtime_type": "State" }, { "term": "Stop-sell / closed", "runtime_type": "State" }, { "term": "Raise, hold or drop the rate", "runtime_type": "Decision" }, { "term": "Yield-management workflow", "runtime_type": "Workflow" }, { "term": "Pickup report", "runtime_type": "Artefact" }, { "term": "RevPAR maximised", "runtime_type": "Outcome" }, { "term": "Average daily rate (ADR)", "runtime_type": "Learning" }, { "term": "Booking pace", "runtime_type": "Learning" } ] }, { "name": "Housekeeping & Room Operations", "operating_domains": [ "Room-status board (clean/dirty/inspected)", "Housekeeping assignment & credits", "Turndown & deep-clean scheduling", "Lost & found register", "Linen & amenity par stock", "Maintenance fault reporting", "Inspection & quality scoring", "Out-of-order room control" ], "vocabulary": [ { "term": "Room attendant", "runtime_type": "Actor" }, { "term": "Housekeeping supervisor", "runtime_type": "Actor" }, { "term": "Room", "runtime_type": "Object" }, { "term": "Cleaning task", "runtime_type": "Object" }, { "term": "Dirty / vacant", "runtime_type": "State" }, { "term": "Inspected / ready", "runtime_type": "State" }, { "term": "Room cleaned", "runtime_type": "Event" }, { "term": "Prioritise an early arrival", "runtime_type": "Decision" }, { "term": "Board-clearing workflow", "runtime_type": "Workflow" }, { "term": "Lost & found record", "runtime_type": "Artefact" }, { "term": "Inspection checklist", "runtime_type": "Artefact" }, { "term": "Room ready on time", "runtime_type": "Outcome" }, { "term": "Minutes per room", "runtime_type": "Learning" }, { "term": "Maintenance fault raised", "runtime_type": "Event" } ] }, { "name": "Hotel F&B & In-Room Dining", "operating_domains": [ "Restaurant & bar POS", "In-room dining order desk", "Minibar posting", "Breakfast & meal-plan tracking", "Charge-to-room (folio post)", "Outlet stock & wastage", "Daily covers & outlet revenue", "Menu & allergen management" ], "vocabulary": [ { "term": "Diner (guest)", "runtime_type": "Actor" }, { "term": "Outlet server", "runtime_type": "Actor" }, { "term": "Order", "runtime_type": "Object" }, { "term": "Menu item", "runtime_type": "Object" }, { "term": "Order placed", "runtime_type": "Event" }, { "term": "Preparing", "runtime_type": "State" }, { "term": "Charged to room", "runtime_type": "State" }, { "term": "Charge to folio or settle now", "runtime_type": "Decision" }, { "term": "Order-to-table workflow", "runtime_type": "Workflow" }, { "term": "Itemised bill", "runtime_type": "Artefact" }, { "term": "Allergen matrix", "runtime_type": "Artefact" }, { "term": "Meal served correctly", "runtime_type": "Outcome" }, { "term": "Covers per outlet", "runtime_type": "Learning" }, { "term": "Minibar restocked", "runtime_type": "Event" } ], "note": "Food allergen labelling (Natasha's Law) and alcohol licensing apply to hotel F&B outlets." }, { "name": "Owner, Asset & Multi-Property Performance", "operating_domains": [ "Portfolio P&L roll-up", "Brand-standard compliance audit", "STR / market benchmarking", "Management-agreement fee tracking", "CapEx & renovation planning", "Cross-property rate strategy", "Owner reporting & distributions", "Cost-per-occupied-room control" ], "vocabulary": [ { "term": "Hotel owner", "runtime_type": "Actor" }, { "term": "Asset manager", "runtime_type": "Actor" }, { "term": "Property", "runtime_type": "Object" }, { "term": "Management agreement", "runtime_type": "Object" }, { "term": "Monthly close completed", "runtime_type": "Event" }, { "term": "Outperforming comp set", "runtime_type": "State" }, { "term": "Underperforming", "runtime_type": "State" }, { "term": "Approve CapEx or defer", "runtime_type": "Decision" }, { "term": "Owner-reporting workflow", "runtime_type": "Workflow" }, { "term": "Owner statement", "runtime_type": "Artefact" }, { "term": "STR report", "runtime_type": "Artefact" }, { "term": "Asset value protected", "runtime_type": "Outcome" }, { "term": "GOPPAR", "runtime_type": "Learning" }, { "term": "Market penetration index", "runtime_type": "Learning" } ] } ] }, { "name": "n-airlineOS", "buyer": "Airlines and air carriers managing flights, fares, crew and operations from schedule to gate.", "os_test": "Distinct buyer (airline commercial/ops director), distinct budget (PSS + ops-control spend), distinct frontend (ops-control wall + inventory & fare desk), distinct state model (scheduled → boarding → departed → arrived), distinct vocab (RBD, leg, IROPS, load factor); repeatable across hundreds of carriers.", "sectors": [ { "name": "Flight Operations Control", "operating_domains": [ "Daily flight schedule board", "Aircraft & tail assignment", "Crew pairing & legality", "Disruption (IROPS) recovery", "Slot & ATC coordination", "Fuel & flight planning", "Delay-code logging", "On-time-performance tracking" ], "vocabulary": [ { "term": "Flight dispatcher", "runtime_type": "Actor" }, { "term": "Operations controller", "runtime_type": "Actor" }, { "term": "Flight (leg)", "runtime_type": "Object" }, { "term": "Aircraft (tail)", "runtime_type": "Object" }, { "term": "Scheduled", "runtime_type": "State" }, { "term": "Delayed / disrupted", "runtime_type": "State" }, { "term": "Departure", "runtime_type": "Event" }, { "term": "Cancel, delay or swap aircraft", "runtime_type": "Decision" }, { "term": "Disruption-recovery workflow", "runtime_type": "Workflow" }, { "term": "Operational flight plan", "runtime_type": "Artefact" }, { "term": "Delay code log", "runtime_type": "Artefact" }, { "term": "Flight operated safely & on time", "runtime_type": "Outcome" }, { "term": "On-time performance", "runtime_type": "Learning" }, { "term": "Crew legality breach flagged", "runtime_type": "Event" } ], "note": "Flight dispatch, crew flight-time limitations and operations are regulated by the CAA / EASA / FAA." }, { "name": "Inventory, Pricing & Revenue Management", "operating_domains": [ "Booking-class (RBD) inventory", "Fare filing & rules", "Origin-destination yield optimisation", "Overbooking & no-show modelling", "Group & block-space requests", "Codeshare & interline inventory", "Demand forecasting", "Bid-price & nesting control" ], "vocabulary": [ { "term": "Revenue analyst", "runtime_type": "Actor" }, { "term": "Pricing manager", "runtime_type": "Actor" }, { "term": "Booking class (RBD)", "runtime_type": "Object" }, { "term": "Fare", "runtime_type": "Object" }, { "term": "Seat sold", "runtime_type": "Event" }, { "term": "Class open", "runtime_type": "State" }, { "term": "Class closed", "runtime_type": "State" }, { "term": "Adjust the booking limit", "runtime_type": "Decision" }, { "term": "Yield-optimisation workflow", "runtime_type": "Workflow" }, { "term": "Filed fare", "runtime_type": "Artefact" }, { "term": "Bid-price table", "runtime_type": "Artefact" }, { "term": "Revenue per seat maximised", "runtime_type": "Outcome" }, { "term": "Load factor", "runtime_type": "Learning" }, { "term": "Yield (RASK)", "runtime_type": "Learning" } ] }, { "name": "Passenger Services & Reservations (PSS)", "operating_domains": [ "Booking & PNR management", "Check-in & seat selection", "Baggage acceptance & tracking", "Boarding & gate control", "Ancillary sales (bags, seats, meals)", "Rebooking & involuntary reaccommodation", "Special-assistance handling", "Frequent-flyer accrual" ], "vocabulary": [ { "term": "Passenger", "runtime_type": "Actor" }, { "term": "Gate agent", "runtime_type": "Actor" }, { "term": "Booking (PNR)", "runtime_type": "Object" }, { "term": "Boarding pass", "runtime_type": "Artefact" }, { "term": "Checked in", "runtime_type": "State" }, { "term": "Boarded", "runtime_type": "State" }, { "term": "Bag tagged", "runtime_type": "Event" }, { "term": "Reaccommodate or deny boarding", "runtime_type": "Decision" }, { "term": "Check-in-to-board workflow", "runtime_type": "Workflow" }, { "term": "Baggage tag", "runtime_type": "Object" }, { "term": "Frequent-flyer account", "runtime_type": "Object" }, { "term": "Passenger flown to destination", "runtime_type": "Outcome" }, { "term": "Mishandled-bag rate", "runtime_type": "Learning" }, { "term": "Denied-boarding compensation issued", "runtime_type": "Event" } ], "note": "Denied boarding, delays and cancellations carry passenger-rights obligations (UK261/EC261)." }, { "name": "Cargo & Belly Freight", "operating_domains": [ "Air waybill booking", "Capacity & ULD allocation", "Acceptance & screening", "Build-up & load planning", "Special cargo handling (DG, perishables, live)", "Tracking & milestone scanning", "Rate & spot-quote management", "Claims & irregularity handling" ], "vocabulary": [ { "term": "Freight forwarder", "runtime_type": "Actor" }, { "term": "Cargo agent", "runtime_type": "Actor" }, { "term": "Air waybill", "runtime_type": "Object" }, { "term": "Shipment", "runtime_type": "Object" }, { "term": "Booking accepted", "runtime_type": "Event" }, { "term": "Awaiting screening", "runtime_type": "State" }, { "term": "Uplifted / flown", "runtime_type": "State" }, { "term": "Offload or rebook shipment", "runtime_type": "Decision" }, { "term": "Acceptance-to-uplift workflow", "runtime_type": "Workflow" }, { "term": "Dangerous-goods declaration", "runtime_type": "Artefact" }, { "term": "ULD", "runtime_type": "Object" }, { "term": "Cargo delivered intact & on time", "runtime_type": "Outcome" }, { "term": "Cargo load factor", "runtime_type": "Learning" }, { "term": "Milestone scan recorded", "runtime_type": "Event" } ], "note": "Dangerous-goods and cargo security screening are governed by IATA DGR and aviation security regulation." }, { "name": "Loyalty & Frequent Flyer Programme", "operating_domains": [ "Member enrolment & tiers", "Miles accrual engine", "Award redemption & availability", "Partner & co-brand earning", "Status qualification tracking", "Points liability accounting", "Promotion & bonus campaigns", "Member churn analysis" ], "vocabulary": [ { "term": "Programme member", "runtime_type": "Actor" }, { "term": "Loyalty manager", "runtime_type": "Actor" }, { "term": "Miles balance", "runtime_type": "Object" }, { "term": "Tier status", "runtime_type": "Object" }, { "term": "Miles credited", "runtime_type": "Event" }, { "term": "Qualified for status", "runtime_type": "State" }, { "term": "Award seat available", "runtime_type": "State" }, { "term": "Release award inventory", "runtime_type": "Decision" }, { "term": "Redemption workflow", "runtime_type": "Workflow" }, { "term": "Award ticket", "runtime_type": "Artefact" }, { "term": "Member statement", "runtime_type": "Artefact" }, { "term": "Member retained & engaged", "runtime_type": "Outcome" }, { "term": "Points liability", "runtime_type": "Learning" }, { "term": "Active-member rate", "runtime_type": "Learning" } ] } ] }, { "name": "n-tourOS", "buyer": "Tour, activity and experience operators selling guided trips, excursions and attractions.", "os_test": "Distinct buyer (activity operator owner), distinct budget (tour-booking + resource spend), distinct frontend (availability calendar + guide/manifest console), distinct state model (available → booked → checked-in → completed), distinct vocab (departure, capacity, manifest, guide, resource); repeatable across thousands of operators.", "sectors": [ { "name": "Day Tours & Excursions", "operating_domains": [ "Departure & timeslot calendar", "Capacity & seat allocation", "Pickup-point & route management", "Guide assignment", "Live availability distribution (OTAs/resellers)", "Manifest & headcount", "Weather & cancellation handling", "Per-tour review capture" ], "vocabulary": [ { "term": "Guest", "runtime_type": "Actor" }, { "term": "Tour guide", "runtime_type": "Actor" }, { "term": "Tour product", "runtime_type": "Object" }, { "term": "Departure", "runtime_type": "Object" }, { "term": "Booking confirmed", "runtime_type": "Event" }, { "term": "Available", "runtime_type": "State" }, { "term": "Sold out", "runtime_type": "State" }, { "term": "Run or cancel the departure", "runtime_type": "Decision" }, { "term": "Departure-day workflow", "runtime_type": "Workflow" }, { "term": "Manifest", "runtime_type": "Artefact" }, { "term": "Mobile ticket / QR", "runtime_type": "Artefact" }, { "term": "Tour delivered safely", "runtime_type": "Outcome" }, { "term": "Seat fill rate", "runtime_type": "Learning" }, { "term": "Guest checked in", "runtime_type": "Event" } ] }, { "name": "Multi-Day & Adventure Travel", "operating_domains": [ "Itinerary & route builder", "Trip departure scheduling", "Accommodation & transport blocks", "Participant fitness & waiver screening", "Group leader & logistics", "Supplier coordination on the ground", "Trip-cost & margin tracking", "Joining instructions & pre-departure" ], "vocabulary": [ { "term": "Trip participant", "runtime_type": "Actor" }, { "term": "Trip leader", "runtime_type": "Actor" }, { "term": "Trip itinerary", "runtime_type": "Object" }, { "term": "Departure", "runtime_type": "Object" }, { "term": "Deposit paid", "runtime_type": "Event" }, { "term": "Guaranteed to run", "runtime_type": "State" }, { "term": "Waitlisted", "runtime_type": "State" }, { "term": "Guarantee or cancel departure", "runtime_type": "Decision" }, { "term": "Pre-departure workflow", "runtime_type": "Workflow" }, { "term": "Joining instructions", "runtime_type": "Artefact" }, { "term": "Signed waiver", "runtime_type": "Artefact" }, { "term": "Trip completed without incident", "runtime_type": "Outcome" }, { "term": "Minimum-numbers threshold met", "runtime_type": "State" }, { "term": "Margin per departure", "runtime_type": "Learning" } ], "note": "Multi-day packaged adventure trips fall under package-travel and (UK) ATOL protection rules." }, { "name": "Attractions & Visitor Venues", "operating_domains": [ "Timed-entry ticketing", "Capacity & flow management", "Membership & annual pass", "Queue & fast-track control", "Group & school bookings", "On-site retail & F&B tie-in", "Gate scanning & validation", "Footfall & dwell analytics" ], "vocabulary": [ { "term": "Visitor", "runtime_type": "Actor" }, { "term": "Box-office staff", "runtime_type": "Actor" }, { "term": "Admission ticket", "runtime_type": "Object" }, { "term": "Time slot", "runtime_type": "Object" }, { "term": "Ticket scanned at gate", "runtime_type": "Event" }, { "term": "Slot open", "runtime_type": "State" }, { "term": "At capacity", "runtime_type": "State" }, { "term": "Open extra capacity or close gate", "runtime_type": "Decision" }, { "term": "Entry-validation workflow", "runtime_type": "Workflow" }, { "term": "Annual pass", "runtime_type": "Artefact" }, { "term": "Entry receipt", "runtime_type": "Artefact" }, { "term": "Visitor admitted smoothly", "runtime_type": "Outcome" }, { "term": "Footfall per slot", "runtime_type": "Learning" }, { "term": "Secondary spend per head", "runtime_type": "Learning" } ] }, { "name": "Resource & Equipment Hire", "operating_domains": [ "Rentable-asset inventory (bikes, kayaks, gear)", "Time-based availability calendar", "Damage deposit & condition log", "Check-out & check-in inspection", "Maintenance & servicing cycle", "Utilisation & idle-time tracking", "Loss/damage charge handling", "Multi-location stock transfer" ], "vocabulary": [ { "term": "Hirer", "runtime_type": "Actor" }, { "term": "Rental clerk", "runtime_type": "Actor" }, { "term": "Hire item", "runtime_type": "Object" }, { "term": "Hire booking", "runtime_type": "Object" }, { "term": "Checked out", "runtime_type": "State" }, { "term": "Overdue", "runtime_type": "State" }, { "term": "Item returned", "runtime_type": "Event" }, { "term": "Charge for damage or release deposit", "runtime_type": "Decision" }, { "term": "Check-out / check-in workflow", "runtime_type": "Workflow" }, { "term": "Condition report", "runtime_type": "Artefact" }, { "term": "Hire agreement", "runtime_type": "Artefact" }, { "term": "Equipment returned in good order", "runtime_type": "Outcome" }, { "term": "Asset utilisation", "runtime_type": "Learning" }, { "term": "Deposit held", "runtime_type": "Object" } ] }, { "name": "Experience Marketplace & Reseller Distribution", "operating_domains": [ "Channel & reseller connectivity", "Real-time availability sync", "Commission & net-rate management", "Booking allocation across channels", "Content & product feed publishing", "Cut-off & lead-time rules", "Settlement & payout reconciliation", "Channel-mix performance" ], "vocabulary": [ { "term": "Reseller / OTA", "runtime_type": "Actor" }, { "term": "Channel manager", "runtime_type": "Actor" }, { "term": "Product listing", "runtime_type": "Object" }, { "term": "Availability pool", "runtime_type": "Object" }, { "term": "Booking pushed from channel", "runtime_type": "Event" }, { "term": "Live on channel", "runtime_type": "State" }, { "term": "Past cut-off / closed", "runtime_type": "State" }, { "term": "Allocate inventory to a channel", "runtime_type": "Decision" }, { "term": "Distribution-sync workflow", "runtime_type": "Workflow" }, { "term": "Net-rate agreement", "runtime_type": "Artefact" }, { "term": "Settlement statement", "runtime_type": "Artefact" }, { "term": "Inventory sold across channels", "runtime_type": "Outcome" }, { "term": "Channel conversion rate", "runtime_type": "Learning" }, { "term": "Commission cost per booking", "runtime_type": "Learning" } ] } ] }, { "name": "n-bookingOS", "buyer": "Online marketplaces, channel managers and direct-booking platforms that match travel demand to supply.", "os_test": "Distinct buyer (marketplace product/commercial owner), distinct budget (booking-platform + payments spend), distinct frontend (search-rank + supply console), distinct state model (search → cart → reserved → paid → fulfilled), distinct vocab (parity, conversion, take-rate, funnel); repeatable across OTAs, channel managers and metasearch.", "sectors": [ { "name": "Search, Discovery & Ranking", "operating_domains": [ "Search query & filters", "Availability fan-out to suppliers", "Ranking & sort logic", "Personalisation & recommendation", "Price & deal badging", "A/B experiment framework", "Funnel & drop-off analytics", "Fraud & abuse signals" ], "vocabulary": [ { "term": "Shopper", "runtime_type": "Actor" }, { "term": "Merchandiser", "runtime_type": "Actor" }, { "term": "Search query", "runtime_type": "Object" }, { "term": "Result listing", "runtime_type": "Object" }, { "term": "Search performed", "runtime_type": "Event" }, { "term": "Shown in results", "runtime_type": "State" }, { "term": "Filtered out", "runtime_type": "State" }, { "term": "Reorder the ranking", "runtime_type": "Decision" }, { "term": "Ranking workflow", "runtime_type": "Workflow" }, { "term": "Ranking experiment", "runtime_type": "Artefact" }, { "term": "Result clicked through", "runtime_type": "Outcome" }, { "term": "Click-through rate", "runtime_type": "Learning" }, { "term": "Search-to-detail conversion", "runtime_type": "Learning" }, { "term": "Result impression logged", "runtime_type": "Event" } ] }, { "name": "Booking & Checkout", "operating_domains": [ "Cart & basket", "Price-hold & re-validation", "Guest & traveller details capture", "Ancillary & cross-sell", "Multi-supplier order assembly", "Confirmation & voucher issue", "Abandoned-cart recovery", "Booking-error handling" ], "vocabulary": [ { "term": "Booker", "runtime_type": "Actor" }, { "term": "Supplier", "runtime_type": "Actor" }, { "term": "Cart", "runtime_type": "Object" }, { "term": "Order", "runtime_type": "Object" }, { "term": "Checkout started", "runtime_type": "Event" }, { "term": "Price held", "runtime_type": "State" }, { "term": "Confirmed", "runtime_type": "State" }, { "term": "Re-price or hold the offer", "runtime_type": "Decision" }, { "term": "Checkout workflow", "runtime_type": "Workflow" }, { "term": "Booking confirmation", "runtime_type": "Artefact" }, { "term": "Voucher", "runtime_type": "Artefact" }, { "term": "Booking completed & confirmed", "runtime_type": "Outcome" }, { "term": "Checkout conversion rate", "runtime_type": "Learning" }, { "term": "Cart abandoned", "runtime_type": "Event" } ] }, { "name": "Payments, Settlement & Fraud", "operating_domains": [ "Payment capture & methods", "Currency & FX handling", "Merchant-of-record routing", "Supplier payout & settlement", "Chargeback & dispute desk", "Fraud scoring & 3DS", "Refund & cancellation accounting", "Reconciliation & ledger" ], "vocabulary": [ { "term": "Payer", "runtime_type": "Actor" }, { "term": "Payments analyst", "runtime_type": "Actor" }, { "term": "Transaction", "runtime_type": "Object" }, { "term": "Payout", "runtime_type": "Object" }, { "term": "Payment captured", "runtime_type": "Event" }, { "term": "Authorised", "runtime_type": "State" }, { "term": "Disputed / charged back", "runtime_type": "State" }, { "term": "Approve, hold or refund", "runtime_type": "Decision" }, { "term": "Settlement workflow", "runtime_type": "Workflow" }, { "term": "Settlement report", "runtime_type": "Artefact" }, { "term": "Refund processed", "runtime_type": "Outcome" }, { "term": "Chargeback rate", "runtime_type": "Learning" }, { "term": "Fraud-decline rate", "runtime_type": "Learning" }, { "term": "Refund issued", "runtime_type": "Event" } ], "note": "Card payments, FX and merchant-of-record activity carry PCI-DSS, PSD2/SCA and money-handling obligations." }, { "name": "Supply Onboarding & Channel Management", "operating_domains": [ "Supplier sign-up & verification", "Content & rate ingestion", "Availability & calendar sync", "Rate-parity monitoring", "Contract & commission terms", "Mapping & deduplication", "Supplier performance scoring", "Connectivity health monitoring" ], "vocabulary": [ { "term": "Supplier (host/property)", "runtime_type": "Actor" }, { "term": "Supply manager", "runtime_type": "Actor" }, { "term": "Listing", "runtime_type": "Object" }, { "term": "Rate & availability feed", "runtime_type": "Object" }, { "term": "Listing went live", "runtime_type": "Event" }, { "term": "Connected & syncing", "runtime_type": "State" }, { "term": "Out of parity", "runtime_type": "State" }, { "term": "Suspend or approve the listing", "runtime_type": "Decision" }, { "term": "Onboarding workflow", "runtime_type": "Workflow" }, { "term": "Supplier contract", "runtime_type": "Artefact" }, { "term": "Connectivity health check", "runtime_type": "Artefact" }, { "term": "Supply made bookable", "runtime_type": "Outcome" }, { "term": "Active-listing rate", "runtime_type": "Learning" }, { "term": "Sync error rate", "runtime_type": "Learning" } ] }, { "name": "Trust, Reviews & Customer Care", "operating_domains": [ "Post-stay review collection", "Moderation & authenticity checks", "Dispute & resolution centre", "Cancellation & rebooking support", "Policy & guarantee enforcement", "Case routing & SLA", "Sentiment & quality scoring", "Compensation & goodwill control" ], "vocabulary": [ { "term": "Customer", "runtime_type": "Actor" }, { "term": "Support agent", "runtime_type": "Actor" }, { "term": "Review", "runtime_type": "Object" }, { "term": "Support case", "runtime_type": "Object" }, { "term": "Review submitted", "runtime_type": "Event" }, { "term": "Under moderation", "runtime_type": "State" }, { "term": "Case escalated", "runtime_type": "State" }, { "term": "Refund, rebook or decline", "runtime_type": "Decision" }, { "term": "Resolution workflow", "runtime_type": "Workflow" }, { "term": "Resolution outcome record", "runtime_type": "Artefact" }, { "term": "Published review", "runtime_type": "Artefact" }, { "term": "Case resolved to satisfaction", "runtime_type": "Outcome" }, { "term": "First-contact resolution rate", "runtime_type": "Learning" }, { "term": "Average handle time", "runtime_type": "Learning" } ] } ] }, { "name": "n-restaurantOS", "buyer": "Restaurants, bars and food-service operators running covers, kitchen and service.", "os_test": "Distinct buyer (restaurant owner / GM), distinct budget (POS + reservation + KDS spend), distinct frontend (table floor + kitchen display + order pad), distinct state model (booked → seated → fired → served → paid), distinct vocab (cover, turn, the pass, 86, comp); millions of repeatable venues.", "sectors": [ { "name": "Reservations & Table Management", "operating_domains": [ "Booking & waitlist diary", "Floor plan & table-status board", "Seating & turn-time optimisation", "Deposit & no-show protection", "Guest preference & tag profile", "Walk-in & wait-quote", "Special-occasion & VIP flags", "Cover & pacing forecast" ], "vocabulary": [ { "term": "Diner", "runtime_type": "Actor" }, { "term": "Host / maître d'", "runtime_type": "Actor" }, { "term": "Reservation", "runtime_type": "Object" }, { "term": "Table", "runtime_type": "Object" }, { "term": "Party seated", "runtime_type": "Event" }, { "term": "Booked", "runtime_type": "State" }, { "term": "No-show", "runtime_type": "State" }, { "term": "Seat now or quote a wait", "runtime_type": "Decision" }, { "term": "Seating workflow", "runtime_type": "Workflow" }, { "term": "Run sheet / book", "runtime_type": "Artefact" }, { "term": "Guest tag (allergy/VIP)", "runtime_type": "Object" }, { "term": "Table turned successfully", "runtime_type": "Outcome" }, { "term": "Covers per service", "runtime_type": "Learning" }, { "term": "No-show rate", "runtime_type": "Learning" } ] }, { "name": "Order, Point-of-Sale & Payments", "operating_domains": [ "Order entry & modifiers", "Course & seat-position firing", "Split-bill & tab management", "Discount, comp & void control", "Tip & service-charge handling", "Payment & settlement", "Day-part sales reporting", "Cash-up & end-of-day" ], "vocabulary": [ { "term": "Guest", "runtime_type": "Actor" }, { "term": "Server", "runtime_type": "Actor" }, { "term": "Order / check", "runtime_type": "Object" }, { "term": "Menu item", "runtime_type": "Object" }, { "term": "Order fired", "runtime_type": "Event" }, { "term": "Open tab", "runtime_type": "State" }, { "term": "Settled / closed", "runtime_type": "State" }, { "term": "Comp or void the item", "runtime_type": "Decision" }, { "term": "Order-to-payment workflow", "runtime_type": "Workflow" }, { "term": "Itemised check", "runtime_type": "Artefact" }, { "term": "End-of-day Z-report", "runtime_type": "Artefact" }, { "term": "Bill settled correctly", "runtime_type": "Outcome" }, { "term": "Average spend per head", "runtime_type": "Learning" }, { "term": "Payment taken", "runtime_type": "Event" } ], "note": "Card payments, tips/service-charge allocation and cash handling carry PCI-DSS and tipping-law obligations." }, { "name": "Kitchen & Production", "operating_domains": [ "Kitchen display & ticket flow", "Course coordination at the pass", "86 / out-of-stock board", "Recipe & spec adherence", "Prep & mise-en-place lists", "Ticket-time & speed-of-service", "Allergen & cross-contamination control", "Wastage & yield tracking" ], "vocabulary": [ { "term": "Line cook", "runtime_type": "Actor" }, { "term": "Head chef / expeditor", "runtime_type": "Actor" }, { "term": "Kitchen ticket", "runtime_type": "Object" }, { "term": "Dish", "runtime_type": "Object" }, { "term": "Ticket fired", "runtime_type": "Event" }, { "term": "On the pass", "runtime_type": "State" }, { "term": "86'd / out of stock", "runtime_type": "State" }, { "term": "Prioritise or rush a ticket", "runtime_type": "Decision" }, { "term": "Ticket-to-pass workflow", "runtime_type": "Workflow" }, { "term": "Recipe spec", "runtime_type": "Artefact" }, { "term": "Prep list", "runtime_type": "Artefact" }, { "term": "Dish sent correct & on time", "runtime_type": "Outcome" }, { "term": "Average ticket time", "runtime_type": "Learning" }, { "term": "Food waste percentage", "runtime_type": "Learning" } ], "note": "Food safety (HACCP), allergen control (Natasha's Law) and food-hygiene rating apply to kitchen operations." }, { "name": "Inventory, Purchasing & Menu Engineering", "operating_domains": [ "Stock & par-level tracking", "Supplier ordering & GRN", "Recipe costing & plate cost", "Menu margin & popularity matrix", "Stocktake & variance", "Price-rise & spec management", "Allergen & nutrition data", "Theoretical-vs-actual usage" ], "vocabulary": [ { "term": "Kitchen manager", "runtime_type": "Actor" }, { "term": "Supplier", "runtime_type": "Actor" }, { "term": "Ingredient / stock item", "runtime_type": "Object" }, { "term": "Purchase order", "runtime_type": "Object" }, { "term": "Delivery received", "runtime_type": "Event" }, { "term": "Below par", "runtime_type": "State" }, { "term": "Out of stock", "runtime_type": "State" }, { "term": "Reorder or substitute", "runtime_type": "Decision" }, { "term": "Stock-replenishment workflow", "runtime_type": "Workflow" }, { "term": "Goods-received note", "runtime_type": "Artefact" }, { "term": "Recipe card", "runtime_type": "Artefact" }, { "term": "Stock held at the right level", "runtime_type": "Outcome" }, { "term": "Gross profit margin", "runtime_type": "Learning" }, { "term": "Stock variance", "runtime_type": "Learning" } ] }, { "name": "Online Ordering, Delivery & Pickup", "operating_domains": [ "Direct & aggregator order intake", "Menu & availability sync per channel", "Order routing to kitchen", "Driver / dispatch coordination", "Prep-time & promise management", "Channel-mix & commission tracking", "Order accuracy & refunds", "Customer data capture from delivery" ], "vocabulary": [ { "term": "Online customer", "runtime_type": "Actor" }, { "term": "Delivery rider", "runtime_type": "Actor" }, { "term": "Online order", "runtime_type": "Object" }, { "term": "Delivery channel", "runtime_type": "Object" }, { "term": "Order received", "runtime_type": "Event" }, { "term": "Accepted / preparing", "runtime_type": "State" }, { "term": "Out for delivery", "runtime_type": "State" }, { "term": "Accept or reject the order", "runtime_type": "Decision" }, { "term": "Order-fulfilment workflow", "runtime_type": "Workflow" }, { "term": "Kitchen docket", "runtime_type": "Artefact" }, { "term": "Delivery receipt", "runtime_type": "Artefact" }, { "term": "Order delivered hot & accurate", "runtime_type": "Outcome" }, { "term": "Order accuracy rate", "runtime_type": "Learning" }, { "term": "Average prep-to-handover time", "runtime_type": "Learning" } ], "note": "Allergen disclosure on remote orders is required under Natasha's Law for prepacked-for-direct-sale and delivery." } ] } ] }, { "name": "Automotive & Mobility", "os": [ { "name": "n-autoOS", "buyer": "Vehicle manufacturer (OEM) product, engineering and homologation teams who own how a vehicle is conceived, built and certified.", "os_test": "Its own buyer (OEM product/engineering org), capital-scale budget, a frontend built around vehicle programmes and bills-of-materials, a distinctive state model (concept→homologated→SOP→end-of-life), and a vocabulary (platform, variant, homologation, recall) shared by every car maker.", "sectors": [ { "name": "Vehicle Programme & Platform Engineering", "operating_domains": [ "Vehicle programmes", "Shared platforms & architectures", "Model variants & trims", "Engineering change requests", "Design gateways / milestones", "Target weight & cost books", "Supplier sourcing packages" ], "vocabulary": [ { "term": "Programme", "runtime_type": "Object" }, { "term": "Platform", "runtime_type": "Object" }, { "term": "Variant", "runtime_type": "Object" }, { "term": "Trim level", "runtime_type": "Object" }, { "term": "Chief Engineer", "runtime_type": "Actor" }, { "term": "Gateway review", "runtime_type": "Event" }, { "term": "On programme / off track", "runtime_type": "State" }, { "term": "Engineering change request", "runtime_type": "Decision" }, { "term": "Sourcing decision", "runtime_type": "Decision" }, { "term": "Cost book", "runtime_type": "Artefact" }, { "term": "Design freeze", "runtime_type": "Event" }, { "term": "Stage-gate sign-off", "runtime_type": "Workflow" }, { "term": "Start of production (SOP)", "runtime_type": "Outcome" }, { "term": "Weight-to-target variance", "runtime_type": "Learning" }, { "term": "Lessons-learned log", "runtime_type": "Learning" } ] }, { "name": "Bill of Materials & Parts Catalogue", "operating_domains": [ "Engineering BOM", "Manufacturing BOM", "Part numbers & supersessions", "Component suppliers", "Interchangeability rules", "Part lifecycle status", "Service parts catalogue" ], "vocabulary": [ { "term": "Part number", "runtime_type": "Object" }, { "term": "Bill of materials", "runtime_type": "Artefact" }, { "term": "Component", "runtime_type": "Object" }, { "term": "Tier-1 supplier", "runtime_type": "Actor" }, { "term": "Supersession", "runtime_type": "Event" }, { "term": "Active / obsolete part", "runtime_type": "State" }, { "term": "Interchangeability rule", "runtime_type": "Decision" }, { "term": "Make-or-buy decision", "runtime_type": "Decision" }, { "term": "Engineering release", "runtime_type": "Event" }, { "term": "Approved drawing", "runtime_type": "Artefact" }, { "term": "BOM reconciliation", "runtime_type": "Workflow" }, { "term": "Released to manufacturing", "runtime_type": "Outcome" }, { "term": "Part defect rate", "runtime_type": "Learning" }, { "term": "Commonality score", "runtime_type": "Learning" } ] }, { "name": "Homologation & Type Approval", "operating_domains": [ "Type approval applications", "Regulatory test campaigns", "Emissions & safety standards", "Certificates of conformity", "Market-specific requirements", "Whole-vehicle approval files", "Technical service appointments" ], "vocabulary": [ { "term": "Type approval", "runtime_type": "Artefact" }, { "term": "Certificate of Conformity", "runtime_type": "Artefact" }, { "term": "Homologation engineer", "runtime_type": "Actor" }, { "term": "Technical service (test house)", "runtime_type": "Actor" }, { "term": "Test campaign", "runtime_type": "Object" }, { "term": "Emissions test cycle", "runtime_type": "Event" }, { "term": "Approved / pending approval", "runtime_type": "State" }, { "term": "Market entry decision", "runtime_type": "Decision" }, { "term": "Conformity of production audit", "runtime_type": "Event" }, { "term": "Approval submission", "runtime_type": "Workflow" }, { "term": "Granted approval number", "runtime_type": "Outcome" }, { "term": "Regulatory standard", "runtime_type": "Object" }, { "term": "Non-conformance report", "runtime_type": "Artefact" }, { "term": "Pass-rate by market", "runtime_type": "Learning" } ], "note": "Regulated: vehicle type approval and certificates of conformity are issued under government/UNECE homologation law before a vehicle may be sold." }, { "name": "Manufacturing & Plant Operations", "operating_domains": [ "Assembly lines", "Production schedules", "Build stations & takt", "Quality gates", "Work orders / build sheets", "Tooling & fixtures", "Plant inventory & line-side stock" ], "vocabulary": [ { "term": "Assembly line", "runtime_type": "Object" }, { "term": "Build sheet", "runtime_type": "Artefact" }, { "term": "Line operator", "runtime_type": "Actor" }, { "term": "Takt time", "runtime_type": "Object" }, { "term": "Line stop", "runtime_type": "Event" }, { "term": "Running / stopped line", "runtime_type": "State" }, { "term": "Quality gate hold", "runtime_type": "Decision" }, { "term": "Vehicle off line (VOL)", "runtime_type": "Event" }, { "term": "Rework order", "runtime_type": "Workflow" }, { "term": "Tooling change", "runtime_type": "Event" }, { "term": "Units built today", "runtime_type": "Outcome" }, { "term": "First-time-through rate", "runtime_type": "Learning" }, { "term": "Overall equipment effectiveness", "runtime_type": "Learning" }, { "term": "VIN", "runtime_type": "Object" } ] }, { "name": "Recall & Field Quality", "operating_domains": [ "Field defect reports", "Recall campaigns", "Affected VIN populations", "Remedy procedures", "Regulator notifications", "Warranty claim analysis", "Technical service bulletins" ], "vocabulary": [ { "term": "Recall campaign", "runtime_type": "Object" }, { "term": "Affected VIN", "runtime_type": "Object" }, { "term": "Field defect report", "runtime_type": "Event" }, { "term": "Quality engineer", "runtime_type": "Actor" }, { "term": "Safety recall decision", "runtime_type": "Decision" }, { "term": "Open / closed campaign", "runtime_type": "State" }, { "term": "Regulator notification", "runtime_type": "Event" }, { "term": "Remedy procedure", "runtime_type": "Artefact" }, { "term": "Technical service bulletin", "runtime_type": "Artefact" }, { "term": "Campaign roll-out", "runtime_type": "Workflow" }, { "term": "Vehicles remedied", "runtime_type": "Outcome" }, { "term": "Completion rate", "runtime_type": "Learning" }, { "term": "Defect-per-thousand trend", "runtime_type": "Learning" } ], "note": "Regulated: safety recalls are notifiable to vehicle safety regulators (e.g. NHTSA, DVSA) with mandatory remedy and reporting duties." }, { "name": "Connected Vehicle & Software (SDV)", "operating_domains": [ "Vehicle software builds", "Over-the-air campaigns", "ECU/control units", "Feature flags & functions-on-demand", "Telematics data streams", "Cybersecurity & key management", "Fleet of connected VINs" ], "vocabulary": [ { "term": "Software build", "runtime_type": "Artefact" }, { "term": "OTA campaign", "runtime_type": "Object" }, { "term": "Electronic control unit", "runtime_type": "Object" }, { "term": "Connected vehicle", "runtime_type": "Object" }, { "term": "Feature flag", "runtime_type": "Decision" }, { "term": "Update pushed", "runtime_type": "Event" }, { "term": "Up-to-date / stale software", "runtime_type": "State" }, { "term": "Roll-out wave decision", "runtime_type": "Decision" }, { "term": "Telematics engineer", "runtime_type": "Actor" }, { "term": "Update orchestration", "runtime_type": "Workflow" }, { "term": "Vehicles updated", "runtime_type": "Outcome" }, { "term": "Update success rate", "runtime_type": "Learning" }, { "term": "Security incident", "runtime_type": "Event" } ], "note": "Regulated: connected-vehicle software and OTA updates fall under automotive cybersecurity and software-update type approval (UNECE R155/R156)." } ] }, { "name": "n-fleetOS", "buyer": "Fleet manager / transport operations director at a company that runs many vehicles as a cost centre to deliver its own work.", "os_test": "Its own buyer (fleet/ops director), an operating budget, a frontend built around the live fleet and its drivers, a distinctive state model (vehicle available→assigned→in service→VOR), and a vocabulary (telematics, defect, VOR, duty-of-care) no dealer or lessor uses the same way.", "sectors": [ { "name": "Fleet Asset Management", "operating_domains": [ "Vehicle register", "Acquisition & disposal plan", "Replacement cycles", "Asset whole-life cost", "Vehicle utilisation", "Pool vehicles", "Asset tagging & telematics units" ], "vocabulary": [ { "term": "Fleet vehicle", "runtime_type": "Object" }, { "term": "Vehicle register", "runtime_type": "Artefact" }, { "term": "Fleet manager", "runtime_type": "Actor" }, { "term": "Replacement cycle", "runtime_type": "Object" }, { "term": "Onboard a vehicle", "runtime_type": "Event" }, { "term": "In service / disposed", "runtime_type": "State" }, { "term": "Disposal decision", "runtime_type": "Decision" }, { "term": "Vehicle handover", "runtime_type": "Event" }, { "term": "Replacement approval", "runtime_type": "Workflow" }, { "term": "Whole-life cost", "runtime_type": "Outcome" }, { "term": "Utilisation rate", "runtime_type": "Learning" }, { "term": "Cost-per-mile", "runtime_type": "Learning" }, { "term": "Pool booking", "runtime_type": "Object" } ] }, { "name": "Telematics & Driver Behaviour", "operating_domains": [ "Vehicle tracking", "Trip & journey logs", "Driving events (harsh braking, speeding)", "Driver scorecards", "Geofences & routes", "Idling & fuel waste", "Live map / vehicle status" ], "vocabulary": [ { "term": "Telematics unit", "runtime_type": "Object" }, { "term": "Trip", "runtime_type": "Object" }, { "term": "Driver", "runtime_type": "Actor" }, { "term": "Harsh-braking event", "runtime_type": "Event" }, { "term": "Geofence", "runtime_type": "Object" }, { "term": "Moving / stationary", "runtime_type": "State" }, { "term": "Coaching decision", "runtime_type": "Decision" }, { "term": "Driver scorecard", "runtime_type": "Artefact" }, { "term": "Route plan", "runtime_type": "Artefact" }, { "term": "Geofence breach alert", "runtime_type": "Event" }, { "term": "Behaviour review", "runtime_type": "Workflow" }, { "term": "Safe-driving score", "runtime_type": "Learning" }, { "term": "Idle-time reduction", "runtime_type": "Learning" } ] }, { "name": "Maintenance & Defect Management", "operating_domains": [ "Service schedules", "Defect reports", "Vehicle-off-road tracking", "Workshop bookings", "Tyres & consumables", "Inspection records", "Approved repairers" ], "vocabulary": [ { "term": "Defect", "runtime_type": "Event" }, { "term": "Service schedule", "runtime_type": "Object" }, { "term": "Technician", "runtime_type": "Actor" }, { "term": "Workshop booking", "runtime_type": "Object" }, { "term": "Raise a defect", "runtime_type": "Event" }, { "term": "Roadworthy / VOR", "runtime_type": "State" }, { "term": "Repair authorisation", "runtime_type": "Decision" }, { "term": "Inspection record", "runtime_type": "Artefact" }, { "term": "Service due", "runtime_type": "Event" }, { "term": "Maintenance workflow", "runtime_type": "Workflow" }, { "term": "Vehicle back on road", "runtime_type": "Outcome" }, { "term": "VOR days", "runtime_type": "Learning" }, { "term": "Mean time to repair", "runtime_type": "Learning" } ], "note": "Regulated: HGV/PSV operators must keep statutory maintenance and inspection records under operator-licensing roadworthiness rules." }, { "name": "Compliance & Operator Licence", "operating_domains": [ "Operator licence conditions", "Tachograph & drivers' hours", "Walkaround checks", "Driver licence checks", "Audit trail / earned recognition", "Transport manager duties", "Roadside encounter records" ], "vocabulary": [ { "term": "Operator licence", "runtime_type": "Artefact" }, { "term": "Transport manager", "runtime_type": "Actor" }, { "term": "Walkaround check", "runtime_type": "Event" }, { "term": "Tachograph record", "runtime_type": "Artefact" }, { "term": "Drivers' hours rules", "runtime_type": "Object" }, { "term": "Compliant / in breach", "runtime_type": "State" }, { "term": "Infringement decision", "runtime_type": "Decision" }, { "term": "Licence check", "runtime_type": "Event" }, { "term": "Compliance audit", "runtime_type": "Workflow" }, { "term": "Earned recognition status", "runtime_type": "Outcome" }, { "term": "Infringement rate", "runtime_type": "Learning" }, { "term": "Driver CPC", "runtime_type": "Artefact" }, { "term": "Roadside prohibition", "runtime_type": "Event" } ], "note": "Regulated: operator licensing, tachograph/drivers'-hours and walkaround-check duties are enforced by traffic commissioners / DVSA and EU equivalents." }, { "name": "Fuel, Energy & EV Charging", "operating_domains": [ "Fuel cards", "Charging network access", "Home & depot charging", "Energy reimbursement", "Charge sessions", "Range & SoC monitoring", "Tariff management" ], "vocabulary": [ { "term": "Fuel card", "runtime_type": "Object" }, { "term": "Charge session", "runtime_type": "Event" }, { "term": "Charge point", "runtime_type": "Object" }, { "term": "Energy provider", "runtime_type": "Actor" }, { "term": "State of charge", "runtime_type": "State" }, { "term": "Reimbursement rate decision", "runtime_type": "Decision" }, { "term": "Top-up event", "runtime_type": "Event" }, { "term": "Tariff plan", "runtime_type": "Artefact" }, { "term": "Energy reconciliation", "runtime_type": "Workflow" }, { "term": "Cost-per-kWh", "runtime_type": "Outcome" }, { "term": "Energy spend per mile", "runtime_type": "Learning" }, { "term": "Home-charging reimbursement", "runtime_type": "Artefact" } ] }, { "name": "Accident & Risk Management", "operating_domains": [ "Incident reports", "FNOL (first notification of loss)", "Damage assessment", "Claims & repairs", "Driver risk profiles", "Insurance & excess", "Dashcam / evidence" ], "vocabulary": [ { "term": "Incident", "runtime_type": "Event" }, { "term": "First notification of loss", "runtime_type": "Event" }, { "term": "Claims handler", "runtime_type": "Actor" }, { "term": "Damage report", "runtime_type": "Artefact" }, { "term": "At-fault / non-fault", "runtime_type": "State" }, { "term": "Liability decision", "runtime_type": "Decision" }, { "term": "Repair authorisation", "runtime_type": "Decision" }, { "term": "Dashcam evidence", "runtime_type": "Artefact" }, { "term": "Claim lifecycle", "runtime_type": "Workflow" }, { "term": "Claim settled", "runtime_type": "Outcome" }, { "term": "Driver risk profile", "runtime_type": "Object" }, { "term": "Incident rate per million miles", "runtime_type": "Learning" }, { "term": "Total cost of risk", "runtime_type": "Learning" } ] } ] }, { "name": "n-leasingOS", "buyer": "Leasing & contract-hire company finance/asset directors who own the vehicle as a financial asset and earn the spread on the contract.", "os_test": "Its own buyer (lessor finance/asset org), a balance-sheet of vehicles funded as assets, a frontend built around contracts and residual values, a distinctive state model (quoted→live contract→in arrears→terminated→remarketed), and a vocabulary (residual value, contract hire, early termination, RV risk) unique to asset finance.", "sectors": [ { "name": "Quotation & Contract Origination", "operating_domains": [ "Quote builder", "Contract types (PCH/BCH/finance lease)", "Term & mileage profiles", "Rate cards & funding rates", "Customer order pipeline", "Manufacturer support", "Order-to-delivery tracking" ], "vocabulary": [ { "term": "Lease quote", "runtime_type": "Artefact" }, { "term": "Contract hire agreement", "runtime_type": "Object" }, { "term": "Account manager", "runtime_type": "Actor" }, { "term": "Term & mileage profile", "runtime_type": "Object" }, { "term": "Rate card", "runtime_type": "Artefact" }, { "term": "Quote accepted", "runtime_type": "Event" }, { "term": "Quoted / live / cancelled", "runtime_type": "State" }, { "term": "Pricing decision", "runtime_type": "Decision" }, { "term": "Order placed", "runtime_type": "Event" }, { "term": "Origination workflow", "runtime_type": "Workflow" }, { "term": "Contract activated", "runtime_type": "Outcome" }, { "term": "Quote-to-order conversion", "runtime_type": "Learning" }, { "term": "Funder", "runtime_type": "Actor" } ] }, { "name": "Credit & Affordability", "operating_domains": [ "Customer credit applications", "Affordability checks", "Credit limits & exposure", "Director guarantees", "Decisioning rules", "KYC / fraud checks", "Approved customer book" ], "vocabulary": [ { "term": "Credit application", "runtime_type": "Object" }, { "term": "Underwriter", "runtime_type": "Actor" }, { "term": "Affordability check", "runtime_type": "Event" }, { "term": "Credit limit", "runtime_type": "Object" }, { "term": "Approved / declined / referred", "runtime_type": "State" }, { "term": "Underwriting decision", "runtime_type": "Decision" }, { "term": "KYC verification", "runtime_type": "Event" }, { "term": "Credit agreement", "runtime_type": "Artefact" }, { "term": "Decisioning workflow", "runtime_type": "Workflow" }, { "term": "Exposure approved", "runtime_type": "Outcome" }, { "term": "Approval rate", "runtime_type": "Learning" }, { "term": "Default-loss rate", "runtime_type": "Learning" }, { "term": "Director guarantee", "runtime_type": "Artefact" } ], "note": "Regulated: consumer leasing/credit is a regulated financial activity (FCA in the UK) requiring affordability and creditworthiness assessment." }, { "name": "Residual Value & Asset Risk", "operating_domains": [ "RV setting", "Used-market forecasts", "Portfolio RV exposure", "Depreciation curves", "Mileage adjustment", "Provisioning", "Manufacturer future-value data" ], "vocabulary": [ { "term": "Residual value", "runtime_type": "Object" }, { "term": "RV setter", "runtime_type": "Actor" }, { "term": "Depreciation curve", "runtime_type": "Object" }, { "term": "Market re-forecast", "runtime_type": "Event" }, { "term": "RV position (gain/loss)", "runtime_type": "State" }, { "term": "RV setting decision", "runtime_type": "Decision" }, { "term": "RV review", "runtime_type": "Workflow" }, { "term": "RV matrix", "runtime_type": "Artefact" }, { "term": "Provision booked", "runtime_type": "Event" }, { "term": "Residual gain/loss", "runtime_type": "Outcome" }, { "term": "RV accuracy", "runtime_type": "Learning" }, { "term": "Forecast-vs-actual variance", "runtime_type": "Learning" } ] }, { "name": "Contract Servicing & Billing", "operating_domains": [ "Live contract book", "Rental invoicing", "Mid-term amendments", "Mileage reconciliation", "Arrears & collections", "Excess mileage charges", "Customer self-service portal" ], "vocabulary": [ { "term": "Live contract", "runtime_type": "Object" }, { "term": "Rental invoice", "runtime_type": "Artefact" }, { "term": "Servicing agent", "runtime_type": "Actor" }, { "term": "Mid-term amendment", "runtime_type": "Event" }, { "term": "Up-to-date / in arrears", "runtime_type": "State" }, { "term": "Excess-mileage decision", "runtime_type": "Decision" }, { "term": "Direct-debit collection", "runtime_type": "Event" }, { "term": "Statement of account", "runtime_type": "Artefact" }, { "term": "Billing run", "runtime_type": "Workflow" }, { "term": "Payment collected", "runtime_type": "Outcome" }, { "term": "Arrears rate", "runtime_type": "Learning" }, { "term": "Days sales outstanding", "runtime_type": "Learning" } ] }, { "name": "End-of-Contract & Remarketing", "operating_domains": [ "Contract maturities", "Vehicle returns & inspections", "Fair-wear-and-tear assessment", "Damage recharges", "Early terminations", "De-fleet & remarketing", "Auction & disposal channels" ], "vocabulary": [ { "term": "Returned vehicle", "runtime_type": "Object" }, { "term": "Inspection agent", "runtime_type": "Actor" }, { "term": "Vehicle return", "runtime_type": "Event" }, { "term": "Fair wear and tear standard", "runtime_type": "Object" }, { "term": "Maturing / returned / sold", "runtime_type": "State" }, { "term": "Damage-recharge decision", "runtime_type": "Decision" }, { "term": "Early termination request", "runtime_type": "Event" }, { "term": "End-of-contract report", "runtime_type": "Artefact" }, { "term": "Remarketing workflow", "runtime_type": "Workflow" }, { "term": "Disposal proceeds", "runtime_type": "Outcome" }, { "term": "Damage recharge", "runtime_type": "Artefact" }, { "term": "Recovery-vs-RV ratio", "runtime_type": "Learning" } ] } ] }, { "name": "n-dealerOS", "buyer": "Dealer principal / dealer group owner who buys and sells vehicles for margin and runs the showroom as a profit centre.", "os_test": "Its own buyer (dealer principal), trading-margin economics, a frontend built around stock and deals on the forecourt, a distinctive state model (lead→test drive→deal→delivered, stock in→aged→sold), and a vocabulary (forecourt, part-exchange, F&I, days-in-stock) the rest of the market doesn't share.", "sectors": [ { "name": "Vehicle Stock & Inventory", "operating_domains": [ "Forecourt stock", "Vehicle acquisition (PX, auction, trade)", "Stock pricing & repricing", "Ageing & overage stock", "Prep & reconditioning", "Stock location / pitch", "Online merchandising" ], "vocabulary": [ { "term": "Stock vehicle", "runtime_type": "Object" }, { "term": "Forecourt", "runtime_type": "Object" }, { "term": "Buyer / stock controller", "runtime_type": "Actor" }, { "term": "Vehicle taken in", "runtime_type": "Event" }, { "term": "In stock / sold / SOR", "runtime_type": "State" }, { "term": "Repricing decision", "runtime_type": "Decision" }, { "term": "Reconditioning order", "runtime_type": "Workflow" }, { "term": "Stock advert", "runtime_type": "Artefact" }, { "term": "Vehicle prepped", "runtime_type": "Event" }, { "term": "Vehicle sold", "runtime_type": "Outcome" }, { "term": "Days in stock", "runtime_type": "Learning" }, { "term": "Stock turn", "runtime_type": "Learning" }, { "term": "Price-to-market position", "runtime_type": "State" } ] }, { "name": "Sales & Showroom", "operating_domains": [ "Enquiry / lead pipeline", "Test drives", "Deal building & negotiation", "Part-exchange valuations", "Order taking", "Showroom appointments", "Salesperson performance" ], "vocabulary": [ { "term": "Enquiry / lead", "runtime_type": "Object" }, { "term": "Salesperson", "runtime_type": "Actor" }, { "term": "Test drive", "runtime_type": "Event" }, { "term": "Deal", "runtime_type": "Object" }, { "term": "Part-exchange valuation", "runtime_type": "Decision" }, { "term": "Open / won / lost", "runtime_type": "State" }, { "term": "Order form", "runtime_type": "Artefact" }, { "term": "Deal closed", "runtime_type": "Event" }, { "term": "Sales handover", "runtime_type": "Workflow" }, { "term": "Vehicle delivered", "runtime_type": "Outcome" }, { "term": "Lead-to-sale conversion", "runtime_type": "Learning" }, { "term": "Units per salesperson", "runtime_type": "Learning" }, { "term": "Customer", "runtime_type": "Actor" } ] }, { "name": "Finance & Insurance (F&I)", "operating_domains": [ "Finance products (HP/PCP)", "Lender panel & proposals", "Add-on products (GAP, warranty)", "Commission & disclosure", "Finance documents & e-sign", "Affordability checks", "F&I penetration tracking" ], "vocabulary": [ { "term": "Finance proposal", "runtime_type": "Object" }, { "term": "Business manager", "runtime_type": "Actor" }, { "term": "Lender panel", "runtime_type": "Object" }, { "term": "Proposal submitted", "runtime_type": "Event" }, { "term": "Approved / declined", "runtime_type": "State" }, { "term": "Product recommendation", "runtime_type": "Decision" }, { "term": "Finance agreement", "runtime_type": "Artefact" }, { "term": "Commission disclosure", "runtime_type": "Artefact" }, { "term": "Finance signed", "runtime_type": "Event" }, { "term": "F&I workflow", "runtime_type": "Workflow" }, { "term": "Finance income earned", "runtime_type": "Outcome" }, { "term": "F&I penetration", "runtime_type": "Learning" }, { "term": "Add-on attach rate", "runtime_type": "Learning" } ], "note": "Regulated: arranging motor finance and insurance add-ons is FCA-regulated, with mandatory affordability and commission-disclosure duties." }, { "name": "Aftersales & Workshop", "operating_domains": [ "Service bookings", "Repair orders / job cards", "Technician scheduling", "Parts counter", "MOT & servicing", "Upsell & VHC", "Workshop loading & efficiency" ], "vocabulary": [ { "term": "Repair order", "runtime_type": "Object" }, { "term": "Service advisor", "runtime_type": "Actor" }, { "term": "Job card", "runtime_type": "Artefact" }, { "term": "Booking made", "runtime_type": "Event" }, { "term": "Open / in-progress / invoiced", "runtime_type": "State" }, { "term": "Authorise additional work", "runtime_type": "Decision" }, { "term": "Vehicle health check", "runtime_type": "Artefact" }, { "term": "Vehicle collected", "runtime_type": "Event" }, { "term": "Aftersales workflow", "runtime_type": "Workflow" }, { "term": "Hours sold", "runtime_type": "Outcome" }, { "term": "Technician efficiency", "runtime_type": "Learning" }, { "term": "Upsell per RO", "runtime_type": "Learning" }, { "term": "MOT", "runtime_type": "Event" } ], "note": "Regulated: MOT testing is statutory and conducted only at approved test stations under road-vehicle testing law." }, { "name": "Dealer Finance & Profitability", "operating_domains": [ "Stocking loans (floorplan)", "Departmental P&L", "Composite/benchmark reporting", "Manufacturer bonuses & targets", "Vehicle gross-profit tracking", "VAT margin scheme", "Cash & overage exposure" ], "vocabulary": [ { "term": "Floorplan facility", "runtime_type": "Object" }, { "term": "Dealer principal", "runtime_type": "Actor" }, { "term": "Stocking interest accrual", "runtime_type": "Event" }, { "term": "Funded / paid-out", "runtime_type": "State" }, { "term": "Manufacturer bonus decision", "runtime_type": "Decision" }, { "term": "Departmental P&L", "runtime_type": "Artefact" }, { "term": "Month-end close", "runtime_type": "Workflow" }, { "term": "Composite report", "runtime_type": "Artefact" }, { "term": "Gross profit per unit", "runtime_type": "Outcome" }, { "term": "Return on sales", "runtime_type": "Learning" }, { "term": "Stocking days exposure", "runtime_type": "Learning" }, { "term": "Margin-scheme VAT record", "runtime_type": "Artefact" } ] } ] }, { "name": "n-serviceOS", "buyer": "Independent garage / fast-fit / bodyshop owner who sells labour and parts on vehicles they do not own.", "os_test": "Its own buyer (workshop/bodyshop owner), labour-and-parts economics, a frontend built around the ramp and the job, a distinctive state model (booked→on ramp→awaiting parts→QC→collected), and a vocabulary (estimate, courtesy car, parts ETA, labour rate) distinct from a dealer's franchised aftersales.", "sectors": [ { "name": "Booking & Workshop Scheduling", "operating_domains": [ "Online & phone bookings", "Ramp / bay capacity", "Technician diary", "Courtesy cars", "Wait-vs-leave jobs", "Reminders & rebooking", "Walk-ins" ], "vocabulary": [ { "term": "Booking", "runtime_type": "Object" }, { "term": "Workshop bay", "runtime_type": "Object" }, { "term": "Technician", "runtime_type": "Actor" }, { "term": "Customer arrives", "runtime_type": "Event" }, { "term": "Booked / arrived / no-show", "runtime_type": "State" }, { "term": "Slot allocation decision", "runtime_type": "Decision" }, { "term": "Courtesy car", "runtime_type": "Object" }, { "term": "Reminder sent", "runtime_type": "Event" }, { "term": "Booking workflow", "runtime_type": "Workflow" }, { "term": "Diary confirmation", "runtime_type": "Artefact" }, { "term": "Bay utilisation", "runtime_type": "Learning" }, { "term": "No-show rate", "runtime_type": "Learning" } ] }, { "name": "Diagnostics & Estimating", "operating_domains": [ "Fault diagnosis", "Diagnostic trouble codes", "Estimates & quotes", "Labour-time lookup", "Repair authorisation", "Photo/video estimate evidence", "Approval tracking" ], "vocabulary": [ { "term": "Fault report", "runtime_type": "Object" }, { "term": "Diagnostic code", "runtime_type": "Object" }, { "term": "Diagnostic technician", "runtime_type": "Actor" }, { "term": "Diagnosis performed", "runtime_type": "Event" }, { "term": "Estimate", "runtime_type": "Artefact" }, { "term": "Awaiting approval / approved", "runtime_type": "State" }, { "term": "Repair authorisation", "runtime_type": "Decision" }, { "term": "Video estimate", "runtime_type": "Artefact" }, { "term": "Approval received", "runtime_type": "Event" }, { "term": "Estimating workflow", "runtime_type": "Workflow" }, { "term": "Estimate approval rate", "runtime_type": "Learning" }, { "term": "Diagnostic accuracy", "runtime_type": "Learning" } ] }, { "name": "Repair Execution & Parts", "operating_domains": [ "Job cards", "Labour time recording", "Parts ordering & ETA", "Parts fitment", "Sublet / specialist work", "Quality control sign-off", "Vehicle ready-for-collection" ], "vocabulary": [ { "term": "Job card", "runtime_type": "Object" }, { "term": "Part", "runtime_type": "Object" }, { "term": "Parts supplier", "runtime_type": "Actor" }, { "term": "Part ordered", "runtime_type": "Event" }, { "term": "On ramp / awaiting parts / QC", "runtime_type": "State" }, { "term": "Sublet decision", "runtime_type": "Decision" }, { "term": "QC sign-off", "runtime_type": "Event" }, { "term": "Repair workflow", "runtime_type": "Workflow" }, { "term": "Completed job", "runtime_type": "Artefact" }, { "term": "Vehicle ready", "runtime_type": "Outcome" }, { "term": "Comeback / rework rate", "runtime_type": "Learning" }, { "term": "Parts ETA accuracy", "runtime_type": "Learning" } ] }, { "name": "Accident Repair & Bodyshop", "operating_domains": [ "Insurer & work-provider jobs", "Damage assessment & estimates", "Paint & panel scheduling", "Parts & paint mixing", "Courtesy car management", "Total-loss handling", "Key-to-key cycle" ], "vocabulary": [ { "term": "Repair job", "runtime_type": "Object" }, { "term": "Estimator", "runtime_type": "Actor" }, { "term": "Insurer / work provider", "runtime_type": "Actor" }, { "term": "Job authorised", "runtime_type": "Event" }, { "term": "Repairable / total loss", "runtime_type": "State" }, { "term": "Repair-vs-write-off decision", "runtime_type": "Decision" }, { "term": "Damage estimate", "runtime_type": "Artefact" }, { "term": "Vehicle returned to customer", "runtime_type": "Event" }, { "term": "Bodyshop workflow", "runtime_type": "Workflow" }, { "term": "Key-to-key time", "runtime_type": "Outcome" }, { "term": "Cycle time", "runtime_type": "Learning" }, { "term": "Touch time vs idle time", "runtime_type": "Learning" } ], "note": "Regulated: accident repairers handling structural/safety repairs and refinishing work to insurer/industry approval standards (e.g. BSI Kitemark / PAS 125)." }, { "name": "Statutory Testing (MOT & Inspections)", "operating_domains": [ "MOT test slots", "Test certificates", "Advisories & failures", "Retests", "Tester credentials", "Test-station compliance", "Reminder marketing" ], "vocabulary": [ { "term": "MOT test", "runtime_type": "Event" }, { "term": "Nominated tester", "runtime_type": "Actor" }, { "term": "Test certificate", "runtime_type": "Artefact" }, { "term": "Pass / fail / advisory", "runtime_type": "State" }, { "term": "Defect classification decision", "runtime_type": "Decision" }, { "term": "Test slot", "runtime_type": "Object" }, { "term": "Retest", "runtime_type": "Event" }, { "term": "Testing workflow", "runtime_type": "Workflow" }, { "term": "Certificate issued", "runtime_type": "Outcome" }, { "term": "Test station", "runtime_type": "Object" }, { "term": "First-time pass rate", "runtime_type": "Learning" }, { "term": "Advisory conversion rate", "runtime_type": "Learning" } ], "note": "Regulated: MOT testing is statutory; only DVSA-authorised testers at approved test stations may issue certificates." } ] }, { "name": "n-mobilityOS", "buyer": "Mobility operator / product owner (car-share, rental, ride-hail, micromobility) who monetises access to vehicles by the trip or minute.", "os_test": "Its own buyer (mobility operator), trip/utilisation revenue model, a frontend built around the live trip and the rider, a distinctive state model (vehicle available→reserved→on trip→ended, rider requested→matched→completed), and a vocabulary (trip, ride, surge, dock, idle vehicle) no asset-finance or workshop user shares.", "sectors": [ { "name": "Car-Sharing & Short-Term Rental", "operating_domains": [ "Available vehicle fleet", "Reservations & bookings", "Unlock / start-stop", "Damage & cleanliness reports", "Pricing & packages", "Fleet rebalancing", "Member accounts" ], "vocabulary": [ { "term": "Shared vehicle", "runtime_type": "Object" }, { "term": "Member", "runtime_type": "Actor" }, { "term": "Reservation", "runtime_type": "Object" }, { "term": "Vehicle unlocked", "runtime_type": "Event" }, { "term": "Available / reserved / on trip", "runtime_type": "State" }, { "term": "Pricing decision", "runtime_type": "Decision" }, { "term": "Rental agreement", "runtime_type": "Artefact" }, { "term": "Trip ended", "runtime_type": "Event" }, { "term": "Booking workflow", "runtime_type": "Workflow" }, { "term": "Trip revenue", "runtime_type": "Outcome" }, { "term": "Utilisation rate", "runtime_type": "Learning" }, { "term": "Revenue per vehicle per day", "runtime_type": "Learning" } ], "note": "Regulated: vehicle hire requires driver-licence verification and consumer-rental disclosure; insurance cover must be arranged for hirers." }, { "name": "Ride-Hailing & Dispatch", "operating_domains": [ "Ride requests", "Driver matching & dispatch", "Live trip tracking", "Dynamic pricing / surge", "Driver supply & incentives", "Ratings & disputes", "Service zones" ], "vocabulary": [ { "term": "Ride request", "runtime_type": "Object" }, { "term": "Rider", "runtime_type": "Actor" }, { "term": "Driver-partner", "runtime_type": "Actor" }, { "term": "Trip matched", "runtime_type": "Event" }, { "term": "Requested / matched / completed", "runtime_type": "State" }, { "term": "Surge-pricing decision", "runtime_type": "Decision" }, { "term": "Trip receipt", "runtime_type": "Artefact" }, { "term": "Dispatch workflow", "runtime_type": "Workflow" }, { "term": "Trip completed", "runtime_type": "Outcome" }, { "term": "Service zone", "runtime_type": "Object" }, { "term": "Acceptance rate", "runtime_type": "Learning" }, { "term": "Average wait time", "runtime_type": "Learning" } ], "note": "Regulated: private-hire/taxi operation requires operator and driver licensing and vehicle licensing from the local licensing authority." }, { "name": "Micromobility (Bikes & Scooters)", "operating_domains": [ "Scooter/bike fleet", "Geofenced zones", "Parking compliance", "Battery swaps & charging", "Field operations / juicers", "Ride sessions", "No-go & slow zones" ], "vocabulary": [ { "term": "Scooter / e-bike", "runtime_type": "Object" }, { "term": "Rider", "runtime_type": "Actor" }, { "term": "Field operative", "runtime_type": "Actor" }, { "term": "Ride started", "runtime_type": "Event" }, { "term": "Deployed / low-battery / impounded", "runtime_type": "State" }, { "term": "Rebalancing decision", "runtime_type": "Decision" }, { "term": "No-go zone", "runtime_type": "Object" }, { "term": "Battery swap", "runtime_type": "Event" }, { "term": "Field-ops workflow", "runtime_type": "Workflow" }, { "term": "Rides per vehicle per day", "runtime_type": "Outcome" }, { "term": "Fleet availability", "runtime_type": "Learning" }, { "term": "Parking-compliance rate", "runtime_type": "Learning" } ], "note": "Regulated: shared e-scooter/e-bike schemes operate under local-authority trial permits and parking/road-use bylaws." }, { "name": "Subscription & Flexible Access", "operating_domains": [ "Subscription plans", "Vehicle swaps", "Onboarding & ID checks", "Recurring billing", "Pause & cancel", "All-inclusive servicing", "Member retention" ], "vocabulary": [ { "term": "Subscription", "runtime_type": "Object" }, { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Vehicle swap", "runtime_type": "Event" }, { "term": "Active / paused / churned", "runtime_type": "State" }, { "term": "Swap-eligibility decision", "runtime_type": "Decision" }, { "term": "Subscription agreement", "runtime_type": "Artefact" }, { "term": "Recurring charge taken", "runtime_type": "Event" }, { "term": "Onboarding workflow", "runtime_type": "Workflow" }, { "term": "Monthly recurring revenue", "runtime_type": "Outcome" }, { "term": "Churn rate", "runtime_type": "Learning" }, { "term": "Lifetime value", "runtime_type": "Learning" }, { "term": "Vehicle allocation", "runtime_type": "Object" } ], "note": "Regulated: consumer subscription contracts and any embedded finance/insurance must meet consumer-credit and fair-terms rules." }, { "name": "Charging & Energy Operations (CPO)", "operating_domains": [ "Charge-point network", "Charging sessions", "Tariffs & roaming", "Uptime & faults", "Site host agreements", "Load & grid management", "Driver app & payments" ], "vocabulary": [ { "term": "Charge point", "runtime_type": "Object" }, { "term": "EV driver", "runtime_type": "Actor" }, { "term": "Charging session", "runtime_type": "Event" }, { "term": "Available / charging / faulted", "runtime_type": "State" }, { "term": "Dynamic-tariff decision", "runtime_type": "Decision" }, { "term": "Session receipt", "runtime_type": "Artefact" }, { "term": "Fault raised", "runtime_type": "Event" }, { "term": "Maintenance workflow", "runtime_type": "Workflow" }, { "term": "Energy delivered (kWh)", "runtime_type": "Outcome" }, { "term": "Site host", "runtime_type": "Actor" }, { "term": "Network uptime", "runtime_type": "Learning" }, { "term": "Utilisation per charger", "runtime_type": "Learning" } ], "note": "Regulated: public charge-point operators must meet reliability, pricing-transparency and payment-interoperability rules (e.g. UK Public Charge Point Regulations)." } ] }, { "name": "n-transportOS", "buyer": "Logistics / passenger-transport operations director who plans and runs vehicle movements to move goods or people on a schedule.", "os_test": "Its own buyer (logistics/transport ops director), movement-cost-and-service economics, a frontend built around routes, loads and timetables, a distinctive state model (planned→dispatched→in transit→delivered, on-time→delayed), and a vocabulary (consignment, route, depot, ETA, POD, headway) distinct from owning or trading a vehicle.", "sectors": [ { "name": "Freight & Haulage Operations", "operating_domains": [ "Consignments / loads", "Vehicle & trailer allocation", "Routes & drops", "Driver assignments", "Depots & yards", "Proof of delivery", "Backloads & utilisation" ], "vocabulary": [ { "term": "Consignment", "runtime_type": "Object" }, { "term": "HGV driver", "runtime_type": "Actor" }, { "term": "Load allocated", "runtime_type": "Event" }, { "term": "Planned / in transit / delivered", "runtime_type": "State" }, { "term": "Load-planning decision", "runtime_type": "Decision" }, { "term": "Proof of delivery", "runtime_type": "Artefact" }, { "term": "Run sheet", "runtime_type": "Artefact" }, { "term": "Dispatch workflow", "runtime_type": "Workflow" }, { "term": "On-time delivery", "runtime_type": "Outcome" }, { "term": "Depot", "runtime_type": "Object" }, { "term": "Empty-running percentage", "runtime_type": "Learning" }, { "term": "Cost per drop", "runtime_type": "Learning" } ], "note": "Regulated: goods-vehicle operators require an O-licence and must observe drivers'-hours and tachograph law." }, { "name": "Last-Mile Delivery", "operating_domains": [ "Delivery routes", "Parcels / stops", "Courier allocation", "Time windows & SLAs", "Customer tracking & notifications", "Failed-delivery handling", "Returns" ], "vocabulary": [ { "term": "Parcel", "runtime_type": "Object" }, { "term": "Courier", "runtime_type": "Actor" }, { "term": "Delivery route", "runtime_type": "Object" }, { "term": "Out for delivery", "runtime_type": "Event" }, { "term": "Delivered / failed / returned", "runtime_type": "State" }, { "term": "Re-attempt decision", "runtime_type": "Decision" }, { "term": "Delivery proof / photo", "runtime_type": "Artefact" }, { "term": "Route optimisation", "runtime_type": "Workflow" }, { "term": "Successful delivery", "runtime_type": "Outcome" }, { "term": "Estimated time of arrival", "runtime_type": "State" }, { "term": "First-time delivery rate", "runtime_type": "Learning" }, { "term": "Stops per hour", "runtime_type": "Learning" } ] }, { "name": "Passenger Transport & Bus Operations", "operating_domains": [ "Timetables & schedules", "Routes & services", "Vehicle & driver rosters", "Stops & headways", "Ticketing & fares", "Service disruptions", "Punctuality monitoring" ], "vocabulary": [ { "term": "Service / route", "runtime_type": "Object" }, { "term": "Bus driver", "runtime_type": "Actor" }, { "term": "Timetable", "runtime_type": "Artefact" }, { "term": "Departure", "runtime_type": "Event" }, { "term": "On time / delayed / cancelled", "runtime_type": "State" }, { "term": "Service-recovery decision", "runtime_type": "Decision" }, { "term": "Duty roster", "runtime_type": "Artefact" }, { "term": "Scheduling workflow", "runtime_type": "Workflow" }, { "term": "Journeys operated", "runtime_type": "Outcome" }, { "term": "Headway", "runtime_type": "Object" }, { "term": "Punctuality (on-time %)", "runtime_type": "Learning" }, { "term": "Passenger journeys per mile", "runtime_type": "Learning" } ], "note": "Regulated: local bus services require PSV operator licensing and registered timetables with the traffic commissioner." }, { "name": "Route Planning & Optimisation", "operating_domains": [ "Demand & order intake", "Route building", "Constraints (windows, weights, skills)", "Scenario planning", "Plan-vs-actual", "Re-routing", "Resource balancing" ], "vocabulary": [ { "term": "Route plan", "runtime_type": "Artefact" }, { "term": "Transport planner", "runtime_type": "Actor" }, { "term": "Order / demand", "runtime_type": "Object" }, { "term": "Plan published", "runtime_type": "Event" }, { "term": "Draft / locked / executing", "runtime_type": "State" }, { "term": "Optimisation decision", "runtime_type": "Decision" }, { "term": "Constraint set", "runtime_type": "Object" }, { "term": "Optimisation run", "runtime_type": "Workflow" }, { "term": "Optimised plan", "runtime_type": "Outcome" }, { "term": "Re-route event", "runtime_type": "Event" }, { "term": "Plan-vs-actual variance", "runtime_type": "Learning" }, { "term": "Vehicle fill rate", "runtime_type": "Learning" } ] }, { "name": "Cold Chain & Specialist Haulage", "operating_domains": [ "Temperature-controlled loads", "Reefer units", "Temperature logging", "Hazardous goods (ADR)", "Compliance documents", "Excursion alerts", "Chain-of-custody" ], "vocabulary": [ { "term": "Temperature-controlled load", "runtime_type": "Object" }, { "term": "Reefer unit", "runtime_type": "Object" }, { "term": "Compliance officer", "runtime_type": "Actor" }, { "term": "Temperature excursion", "runtime_type": "Event" }, { "term": "In range / out of range", "runtime_type": "State" }, { "term": "Reject-or-accept decision", "runtime_type": "Decision" }, { "term": "Temperature log", "runtime_type": "Artefact" }, { "term": "Dangerous-goods note", "runtime_type": "Artefact" }, { "term": "Cold-chain monitoring", "runtime_type": "Workflow" }, { "term": "Load delivered in spec", "runtime_type": "Outcome" }, { "term": "Excursion rate", "runtime_type": "Learning" }, { "term": "Chain-of-custody integrity", "runtime_type": "Learning" } ], "note": "Regulated: dangerous-goods carriage (ADR) and food cold-chain (HACCP) impose mandatory documentation, training and temperature-control duties." } ] } ] }, { "name": "Telecommunications", "os": [ { "name": "n-telcoOS", "buyer": "The communications service provider's commercial and operations leadership (CEO/COO/CFO of a telco operating a retail and wholesale comms business).", "os_test": "A telco runs a distinct go-to-market business — products, tariffs, channels, billing, regulatory licences — with its own P&L owner, its own state model (subscriber lifecycle, product catalogue, settlement), and a vocabulary (ARPU, churn, MVNO, interconnect) that no other OS shares; repeatable across BT, Vodafone, Orange, AT&T.", "sectors": [ { "name": "Retail Mobile & Plans", "operating_domains": [ "Tariff and plan catalogue (pay-monthly, SIM-only, PAYG)", "Device financing and handset upgrade programmes", "SIM and eSIM provisioning", "Add-on bundles (roaming passes, data boosters, content)", "Family and shared-data accounts", "Number porting in and out", "Retention and upgrade offers" ], "vocabulary": [ { "term": "Tariff", "runtime_type": "Object" }, { "term": "SIM-only plan", "runtime_type": "Object" }, { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Handset upgrade", "runtime_type": "Decision" }, { "term": "Number port", "runtime_type": "Workflow" }, { "term": "eSIM activation", "runtime_type": "Event" }, { "term": "Data booster", "runtime_type": "Object" }, { "term": "Roaming pass", "runtime_type": "Object" }, { "term": "Plan active", "runtime_type": "State" }, { "term": "Suspended for non-payment", "runtime_type": "State" }, { "term": "Contract", "runtime_type": "Artefact" }, { "term": "Upgrade eligibility check", "runtime_type": "Decision" }, { "term": "Retention offer accepted", "runtime_type": "Outcome" }, { "term": "Churn rate", "runtime_type": "Learning" }, { "term": "ARPU", "runtime_type": "Learning" }, { "term": "Welcome pack", "runtime_type": "Artefact" } ], "note": "Mobile spectrum use and number allocation are licensed (Ofcom/national regulator); number porting timelines are mandated." }, { "name": "Fixed Broadband & Home", "operating_domains": [ "Broadband product catalogue (FTTP, FTTC, cable, DSL tiers)", "Home install and engineer appointment scheduling", "Router and CPE provisioning", "Line activation and migration between providers", "Home phone and VoIP lines", "Whole-home WiFi mesh and guarantee plans", "Fault diagnosis and repair dispatch" ], "vocabulary": [ { "term": "Broadband package", "runtime_type": "Object" }, { "term": "Router / CPE", "runtime_type": "Object" }, { "term": "Engineer appointment", "runtime_type": "Event" }, { "term": "Line activation", "runtime_type": "Workflow" }, { "term": "Provider migration", "runtime_type": "Workflow" }, { "term": "Account holder", "runtime_type": "Actor" }, { "term": "Field engineer", "runtime_type": "Actor" }, { "term": "Sync speed", "runtime_type": "State" }, { "term": "Line live", "runtime_type": "State" }, { "term": "Awaiting install", "runtime_type": "State" }, { "term": "Installation order", "runtime_type": "Artefact" }, { "term": "Speed guarantee", "runtime_type": "Decision" }, { "term": "Fault ticket", "runtime_type": "Artefact" }, { "term": "Connection restored", "runtime_type": "Outcome" }, { "term": "Right-first-time rate", "runtime_type": "Learning" } ], "note": "Minimum-speed guarantees and migration (One Touch Switch) are regulator-mandated in many markets." }, { "name": "Billing, Charging & Revenue", "operating_domains": [ "Rating and charging of usage events", "Invoice generation and bill cycles", "Payment collection and direct debit runs", "Dunning and debt management", "Discounts, promotions and bill credits", "Bill shock alerts and spend caps", "Revenue assurance and leakage detection" ], "vocabulary": [ { "term": "Usage record (CDR)", "runtime_type": "Object" }, { "term": "Invoice", "runtime_type": "Artefact" }, { "term": "Bill cycle", "runtime_type": "Workflow" }, { "term": "Rating", "runtime_type": "Workflow" }, { "term": "Direct debit run", "runtime_type": "Event" }, { "term": "Bill credit", "runtime_type": "Object" }, { "term": "Spend cap", "runtime_type": "Object" }, { "term": "In arrears", "runtime_type": "State" }, { "term": "Paid in full", "runtime_type": "State" }, { "term": "Dunning step", "runtime_type": "Decision" }, { "term": "Write-off decision", "runtime_type": "Decision" }, { "term": "Billing agent", "runtime_type": "Actor" }, { "term": "Payment received", "runtime_type": "Outcome" }, { "term": "Revenue leakage", "runtime_type": "Learning" }, { "term": "Collection rate", "runtime_type": "Learning" } ], "note": "Bill accuracy, spend caps and out-of-bundle alerts are regulated consumer-protection obligations." }, { "name": "Wholesale & Interconnect", "operating_domains": [ "Interconnect agreements with other carriers", "Voice and SMS termination rates", "Roaming agreements and IOT settlement", "MVNO host capacity wholesale", "Inter-operator settlement and netting", "Carrier dispute and reconciliation", "Wholesale line rental and access products" ], "vocabulary": [ { "term": "Interconnect agreement", "runtime_type": "Artefact" }, { "term": "Termination rate", "runtime_type": "Object" }, { "term": "Roaming partner", "runtime_type": "Actor" }, { "term": "Settlement run", "runtime_type": "Workflow" }, { "term": "TAP file exchange", "runtime_type": "Event" }, { "term": "Net position", "runtime_type": "State" }, { "term": "Dispute open", "runtime_type": "State" }, { "term": "Reconciliation", "runtime_type": "Workflow" }, { "term": "Wholesale access product", "runtime_type": "Object" }, { "term": "Rate-change decision", "runtime_type": "Decision" }, { "term": "Carrier", "runtime_type": "Actor" }, { "term": "Settlement statement", "runtime_type": "Artefact" }, { "term": "Balance settled", "runtime_type": "Outcome" }, { "term": "Margin per minute", "runtime_type": "Learning" } ], "note": "Wholesale access and termination rates are price-regulated (significant market power remedies)." }, { "name": "Enterprise & Business Comms", "operating_domains": [ "Business mobile fleets and pooled data", "Leased lines and dedicated internet access (DIA)", "SD-WAN and managed connectivity", "Unified communications (UCaaS) and SIP trunking", "Service level agreement management", "Bid and quote management for large accounts", "Account onboarding and provisioning at scale" ], "vocabulary": [ { "term": "Business account", "runtime_type": "Object" }, { "term": "Leased line", "runtime_type": "Object" }, { "term": "SIP trunk", "runtime_type": "Object" }, { "term": "SD-WAN service", "runtime_type": "Object" }, { "term": "Account manager", "runtime_type": "Actor" }, { "term": "SLA breach", "runtime_type": "Event" }, { "term": "Quote-to-order", "runtime_type": "Workflow" }, { "term": "Provisioning", "runtime_type": "Workflow" }, { "term": "In service", "runtime_type": "State" }, { "term": "Under provisioning", "runtime_type": "State" }, { "term": "Service credit decision", "runtime_type": "Decision" }, { "term": "Master service agreement", "runtime_type": "Artefact" }, { "term": "Service activated", "runtime_type": "Outcome" }, { "term": "SLA attainment", "runtime_type": "Learning" } ] }, { "name": "Channels & Retail Distribution", "operating_domains": [ "Physical store and franchise operations", "Online sales journeys and basket", "Dealer and indirect partner network", "Stock and handset inventory across channels", "Sales commissions and incentives", "Order fulfilment and click-and-collect", "Telesales and outbound campaigns" ], "vocabulary": [ { "term": "Sales order", "runtime_type": "Object" }, { "term": "Store", "runtime_type": "Object" }, { "term": "Dealer partner", "runtime_type": "Actor" }, { "term": "Sales advisor", "runtime_type": "Actor" }, { "term": "Order placed", "runtime_type": "Event" }, { "term": "Click-and-collect", "runtime_type": "Workflow" }, { "term": "Commission run", "runtime_type": "Workflow" }, { "term": "In stock", "runtime_type": "State" }, { "term": "Order fulfilled", "runtime_type": "State" }, { "term": "Credit-check decision", "runtime_type": "Decision" }, { "term": "Sales receipt", "runtime_type": "Artefact" }, { "term": "Conversion", "runtime_type": "Outcome" }, { "term": "Channel mix", "runtime_type": "Learning" }, { "term": "Cost per acquisition", "runtime_type": "Learning" } ] } ] }, { "name": "n-networkOS", "buyer": "The network operations and engineering organisation (CTO / VP of Network Operations) responsible for keeping the live radio, core and transport network running.", "os_test": "Network operations is a separate world from the commercial telco: its buyer owns a NOC budget and OSS stack, its state model is cells/nodes/alarms/SLAs (not subscribers and tariffs), and its vocabulary (KPI, alarm correlation, RAN, packet core) is meaningless to billing; repeatable across every operator and tower-network alike.", "sectors": [ { "name": "Radio Access Network (RAN) Operations", "operating_domains": [ "Cell site and sector configuration", "Coverage and capacity planning", "Spectrum and carrier allocation per cell", "Handover and neighbour relation tuning", "Drive-test and field measurement campaigns", "RAN software upgrades and rollouts", "Energy and sleep-mode management of radios" ], "vocabulary": [ { "term": "Cell site", "runtime_type": "Object" }, { "term": "Sector", "runtime_type": "Object" }, { "term": "Carrier / band", "runtime_type": "Object" }, { "term": "Neighbour relation", "runtime_type": "Object" }, { "term": "RF engineer", "runtime_type": "Actor" }, { "term": "Handover failure", "runtime_type": "Event" }, { "term": "Cell up", "runtime_type": "State" }, { "term": "Cell down / outage", "runtime_type": "State" }, { "term": "Carrier re-tune", "runtime_type": "Workflow" }, { "term": "Power-tilt decision", "runtime_type": "Decision" }, { "term": "Drive-test campaign", "runtime_type": "Workflow" }, { "term": "Coverage map", "runtime_type": "Artefact" }, { "term": "Coverage restored", "runtime_type": "Outcome" }, { "term": "Dropped-call rate", "runtime_type": "Learning" }, { "term": "Spectral efficiency", "runtime_type": "Learning" } ], "note": "Radio transmission operates under spectrum licences and EMF/RF exposure limits set by the national regulator." }, { "name": "Core & Packet Network", "operating_domains": [ "Packet core nodes (5GC / EPC) lifecycle", "Subscriber session and bearer management", "Voice core (IMS) and VoLTE/VoNR", "Policy and charging control (PCF/PCRF)", "DNS, signalling (Diameter/SIP) routing", "Capacity scaling and pool balancing", "Core software patching and change windows" ], "vocabulary": [ { "term": "Core node (AMF/SMF/UPF)", "runtime_type": "Object" }, { "term": "Subscriber session", "runtime_type": "Object" }, { "term": "Bearer", "runtime_type": "Object" }, { "term": "Policy rule", "runtime_type": "Object" }, { "term": "Core engineer", "runtime_type": "Actor" }, { "term": "Signalling storm", "runtime_type": "Event" }, { "term": "Session active", "runtime_type": "State" }, { "term": "Node in maintenance", "runtime_type": "State" }, { "term": "Change window", "runtime_type": "Workflow" }, { "term": "Failover decision", "runtime_type": "Decision" }, { "term": "Capacity scale-out", "runtime_type": "Workflow" }, { "term": "Change record", "runtime_type": "Artefact" }, { "term": "Service stable", "runtime_type": "Outcome" }, { "term": "Session setup success rate", "runtime_type": "Learning" } ], "note": "Lawful intercept and emergency-call (E911/112) routing are mandated in the core." }, { "name": "Transport & Backhaul", "operating_domains": [ "Fibre and microwave backhaul links", "IP/MPLS and segment-routing backbone", "DWDM optical transport and wavelengths", "Synchronisation and timing distribution", "Capacity and route planning", "Link protection and rerouting", "Peering and transit interconnection" ], "vocabulary": [ { "term": "Backhaul link", "runtime_type": "Object" }, { "term": "Wavelength / lambda", "runtime_type": "Object" }, { "term": "MPLS path", "runtime_type": "Object" }, { "term": "Timing source", "runtime_type": "Object" }, { "term": "Transport engineer", "runtime_type": "Actor" }, { "term": "Fibre cut", "runtime_type": "Event" }, { "term": "Link up", "runtime_type": "State" }, { "term": "Link degraded", "runtime_type": "State" }, { "term": "Reroute", "runtime_type": "Workflow" }, { "term": "Path-protection switch", "runtime_type": "Decision" }, { "term": "Capacity augment", "runtime_type": "Workflow" }, { "term": "Network diagram", "runtime_type": "Artefact" }, { "term": "Traffic restored", "runtime_type": "Outcome" }, { "term": "Link utilisation", "runtime_type": "Learning" }, { "term": "Latency budget", "runtime_type": "Learning" } ] }, { "name": "Network Assurance & NOC", "operating_domains": [ "Fault and alarm monitoring across domains", "Alarm correlation and root-cause analysis", "Incident bridge and major-incident management", "Performance KPI dashboards and thresholds", "Trouble-ticket lifecycle and escalation", "Service-impact analysis and customer comms", "Post-incident review and problem management" ], "vocabulary": [ { "term": "Alarm", "runtime_type": "Event" }, { "term": "Incident", "runtime_type": "Object" }, { "term": "Trouble ticket", "runtime_type": "Artefact" }, { "term": "Correlation rule", "runtime_type": "Object" }, { "term": "NOC operator", "runtime_type": "Actor" }, { "term": "Major incident declared", "runtime_type": "Event" }, { "term": "Open / acknowledged", "runtime_type": "State" }, { "term": "Resolved", "runtime_type": "State" }, { "term": "Triage", "runtime_type": "Workflow" }, { "term": "Escalation decision", "runtime_type": "Decision" }, { "term": "Root-cause analysis", "runtime_type": "Workflow" }, { "term": "Post-incident report", "runtime_type": "Artefact" }, { "term": "Service restored", "runtime_type": "Outcome" }, { "term": "Mean time to repair", "runtime_type": "Learning" }, { "term": "Network availability", "runtime_type": "Learning" } ], "note": "Major outages affecting emergency services must be reported to the regulator within mandated timeframes." }, { "name": "Network Planning & Optimisation", "operating_domains": [ "Demand forecasting and traffic modelling", "Site acquisition and rollout planning", "Capacity expansion and densification", "Self-organising network (SON) tuning", "Parameter audit and golden-config baselines", "What-if simulation of network changes", "Investment prioritisation across regions" ], "vocabulary": [ { "term": "Forecast model", "runtime_type": "Object" }, { "term": "Rollout plan", "runtime_type": "Artefact" }, { "term": "Candidate site", "runtime_type": "Object" }, { "term": "Golden config", "runtime_type": "Object" }, { "term": "Planning engineer", "runtime_type": "Actor" }, { "term": "Densification project", "runtime_type": "Workflow" }, { "term": "SON loop", "runtime_type": "Workflow" }, { "term": "Planned / on hold", "runtime_type": "State" }, { "term": "Congested cell", "runtime_type": "State" }, { "term": "Investment-priority decision", "runtime_type": "Decision" }, { "term": "What-if simulation", "runtime_type": "Event" }, { "term": "Capacity plan", "runtime_type": "Artefact" }, { "term": "Bottleneck cleared", "runtime_type": "Outcome" }, { "term": "Busy-hour utilisation", "runtime_type": "Learning" } ] }, { "name": "Network Security & Resilience", "operating_domains": [ "DDoS detection and mitigation", "Signalling firewall (SS7/Diameter/GTP) defence", "SIM-swap and fraud signalling monitoring", "Supply-chain and vendor equipment assurance", "Network slicing isolation and policy", "Disaster recovery and geo-redundancy drills", "Lawful intercept and data-retention gateways" ], "vocabulary": [ { "term": "Threat signature", "runtime_type": "Object" }, { "term": "Signalling firewall", "runtime_type": "Object" }, { "term": "Security analyst", "runtime_type": "Actor" }, { "term": "DDoS attack", "runtime_type": "Event" }, { "term": "Mitigation engaged", "runtime_type": "State" }, { "term": "Under attack", "runtime_type": "State" }, { "term": "Block / scrub decision", "runtime_type": "Decision" }, { "term": "DR failover drill", "runtime_type": "Workflow" }, { "term": "Intercept warrant", "runtime_type": "Artefact" }, { "term": "Threat contained", "runtime_type": "Outcome" }, { "term": "Incident log", "runtime_type": "Artefact" }, { "term": "Slice isolation policy", "runtime_type": "Object" }, { "term": "Vendor assurance review", "runtime_type": "Workflow" }, { "term": "Mean time to detect", "runtime_type": "Learning" } ], "note": "Telecom security obligations (e.g. UK Telecoms Security Act, lawful intercept, data retention) are statutory." } ] }, { "name": "n-subscriberOS", "buyer": "The customer experience / care organisation (VP of Customer Operations) that owns the subscriber relationship, support cost and satisfaction.", "os_test": "Subscriber care is its own discipline with a care-centre budget, a CRM/care-desk frontend, a state model centred on cases, sentiment and loyalty (not network nodes or wholesale settlement), and a vocabulary (NPS, first-contact resolution, win-back) distinct from both selling tariffs and running cells; repeatable across every consumer operator.", "sectors": [ { "name": "Customer Care & Support", "operating_domains": [ "Inbound contact across voice, chat, social", "Case and ticket lifecycle management", "Knowledge base and guided resolution flows", "Tier escalation and back-office handoff", "Callback and queue management", "Customer sentiment and complaint capture", "Quality monitoring of agent interactions" ], "vocabulary": [ { "term": "Customer case", "runtime_type": "Object" }, { "term": "Contact", "runtime_type": "Event" }, { "term": "Care agent", "runtime_type": "Actor" }, { "term": "Customer", "runtime_type": "Actor" }, { "term": "Knowledge article", "runtime_type": "Object" }, { "term": "Case open", "runtime_type": "State" }, { "term": "Awaiting customer", "runtime_type": "State" }, { "term": "Case resolved", "runtime_type": "State" }, { "term": "Escalation", "runtime_type": "Workflow" }, { "term": "Routing decision", "runtime_type": "Decision" }, { "term": "Resolution note", "runtime_type": "Artefact" }, { "term": "Issue resolved", "runtime_type": "Outcome" }, { "term": "First-contact resolution", "runtime_type": "Learning" }, { "term": "CSAT score", "runtime_type": "Learning" } ] }, { "name": "Onboarding & Activation", "operating_domains": [ "New-customer welcome and identity verification", "Device setup and eSIM/QR activation", "Number transfer and port-in coordination", "Service-readiness checks and first-use nudges", "Account configuration (notifications, autopay)", "Early-life support and friction reduction", "Welcome offers and add-on activation" ], "vocabulary": [ { "term": "New subscriber", "runtime_type": "Actor" }, { "term": "Activation step", "runtime_type": "Object" }, { "term": "Identity check", "runtime_type": "Decision" }, { "term": "eSIM QR scan", "runtime_type": "Event" }, { "term": "Port-in", "runtime_type": "Workflow" }, { "term": "Onboarding journey", "runtime_type": "Workflow" }, { "term": "Pending activation", "runtime_type": "State" }, { "term": "Fully onboarded", "runtime_type": "State" }, { "term": "Welcome offer", "runtime_type": "Object" }, { "term": "Setup guide", "runtime_type": "Artefact" }, { "term": "First successful call/data", "runtime_type": "Outcome" }, { "term": "Activation confirmation", "runtime_type": "Artefact" }, { "term": "Time-to-first-use", "runtime_type": "Learning" }, { "term": "Activation completion rate", "runtime_type": "Learning" } ], "note": "Identity verification at activation is required under KYC/anti-fraud and SIM-registration rules in many markets." }, { "name": "Retention & Loyalty", "operating_domains": [ "Churn risk scoring and save desk", "Win-back of lapsed customers", "Loyalty tiers, points and rewards", "Renewal and recontracting offers", "Proactive value reviews and right-plan nudges", "Cancellation and downgrade handling", "Loyalty partner perks and redemptions" ], "vocabulary": [ { "term": "Loyalty member", "runtime_type": "Actor" }, { "term": "Reward / perk", "runtime_type": "Object" }, { "term": "Churn risk score", "runtime_type": "Object" }, { "term": "Cancellation request", "runtime_type": "Event" }, { "term": "Save offer", "runtime_type": "Object" }, { "term": "At risk", "runtime_type": "State" }, { "term": "Lapsed", "runtime_type": "State" }, { "term": "Win-back campaign", "runtime_type": "Workflow" }, { "term": "Retain-or-release decision", "runtime_type": "Decision" }, { "term": "Reward redemption", "runtime_type": "Workflow" }, { "term": "Loyalty statement", "runtime_type": "Artefact" }, { "term": "Customer retained", "runtime_type": "Outcome" }, { "term": "Save rate", "runtime_type": "Learning" }, { "term": "Customer lifetime value", "runtime_type": "Learning" } ] }, { "name": "Self-Service & Digital Channels", "operating_domains": [ "Mobile app and web account management", "Usage and balance dashboards", "Self-serve plan changes and add-ons", "Automated chatbot / virtual assistant", "In-app payments and bill management", "Notifications and proactive alerts", "Self-diagnostics and outage checker" ], "vocabulary": [ { "term": "Account dashboard", "runtime_type": "Object" }, { "term": "Usage meter", "runtime_type": "Object" }, { "term": "App user", "runtime_type": "Actor" }, { "term": "Self-serve plan change", "runtime_type": "Event" }, { "term": "Virtual assistant", "runtime_type": "Actor" }, { "term": "Logged in", "runtime_type": "State" }, { "term": "Action pending", "runtime_type": "State" }, { "term": "Top-up flow", "runtime_type": "Workflow" }, { "term": "Containment decision", "runtime_type": "Decision" }, { "term": "Push notification", "runtime_type": "Artefact" }, { "term": "Task completed in-app", "runtime_type": "Outcome" }, { "term": "Outage checker result", "runtime_type": "Object" }, { "term": "Digital adoption rate", "runtime_type": "Learning" }, { "term": "Self-serve containment", "runtime_type": "Learning" } ] }, { "name": "Billing Care & Disputes", "operating_domains": [ "Bill explanation and walkthrough", "Charge dispute and adjustment handling", "Refunds, credits and goodwill gestures", "Payment arrangement and hardship plans", "Fraudulent-charge investigation", "Bill shock and overage resolution", "Final-bill and account-closure queries" ], "vocabulary": [ { "term": "Disputed charge", "runtime_type": "Object" }, { "term": "Adjustment", "runtime_type": "Object" }, { "term": "Billing query", "runtime_type": "Event" }, { "term": "Care agent", "runtime_type": "Actor" }, { "term": "Payment arrangement", "runtime_type": "Object" }, { "term": "Dispute under review", "runtime_type": "State" }, { "term": "Credit applied", "runtime_type": "State" }, { "term": "Goodwill decision", "runtime_type": "Decision" }, { "term": "Dispute resolution", "runtime_type": "Workflow" }, { "term": "Credit note", "runtime_type": "Artefact" }, { "term": "Hardship plan", "runtime_type": "Workflow" }, { "term": "Dispute settled", "runtime_type": "Outcome" }, { "term": "Adjustment rate", "runtime_type": "Learning" }, { "term": "Complaint repeat rate", "runtime_type": "Learning" } ], "note": "Billing complaints unresolved within statutory windows escalate to the regulator's alternative dispute resolution scheme." }, { "name": "Vulnerable Customers & Accessibility", "operating_domains": [ "Vulnerability flagging and tailored handling", "Priority fault repair for at-risk households", "Accessible formats and assistive services", "Social tariffs and affordability support", "Bereavement and power-of-attorney handling", "Debt and affordability safeguarding", "Consent and communication-preference management" ], "vocabulary": [ { "term": "Vulnerability flag", "runtime_type": "Object" }, { "term": "Priority customer", "runtime_type": "Actor" }, { "term": "Social tariff", "runtime_type": "Object" }, { "term": "Accessibility request", "runtime_type": "Event" }, { "term": "Safeguarding case", "runtime_type": "Object" }, { "term": "Flagged as vulnerable", "runtime_type": "State" }, { "term": "Priority repair active", "runtime_type": "State" }, { "term": "Tailored-support decision", "runtime_type": "Decision" }, { "term": "Bereavement handling", "runtime_type": "Workflow" }, { "term": "Consent record", "runtime_type": "Artefact" }, { "term": "Customer safeguarded", "runtime_type": "Outcome" }, { "term": "Affordability review", "runtime_type": "Workflow" }, { "term": "Support coverage rate", "runtime_type": "Learning" } ], "note": "Treatment of vulnerable customers, social tariffs and accessibility are regulatory obligations (Ofcom fairness rules / equivalent)." } ] }, { "name": "n-connectivityOS", "buyer": "The connectivity product owner — at MVNOs, IoT/M2M providers and connectivity platforms (eSIM, CPaaS) — who buys network capacity wholesale and resells managed connectivity.", "os_test": "A connectivity provider owns no physical network yet runs a real business: it buys capacity, manages SIM/eSIM fleets and APIs as products, with a state model of connections/data-plans/API-keys and a vocabulary (eSIM profile, data pool, A2P SMS, connectivity-as-a-service) distinct from both the host operator's network and a retail telco; repeatable across Twilio, 1NCE, Truphone, Tesco Mobile.", "sectors": [ { "name": "MVNO & Brand Operations", "operating_domains": [ "Host-network capacity and rate-plan sourcing", "Own-brand tariff and proposition design", "Subscriber base management on host APIs", "Wholesale cost vs retail-price margin control", "Brand marketing and acquisition funnels", "Number ranges and porting on host network", "Switching between host operators (multi-IMSI)" ], "vocabulary": [ { "term": "MVNO brand", "runtime_type": "Object" }, { "term": "Host agreement", "runtime_type": "Artefact" }, { "term": "Wholesale rate plan", "runtime_type": "Object" }, { "term": "Reseller", "runtime_type": "Actor" }, { "term": "Subscriber base", "runtime_type": "Object" }, { "term": "Capacity-buy decision", "runtime_type": "Decision" }, { "term": "Live on host", "runtime_type": "State" }, { "term": "Margin squeezed", "runtime_type": "State" }, { "term": "Onboard to host", "runtime_type": "Workflow" }, { "term": "Host migration", "runtime_type": "Workflow" }, { "term": "Activation event", "runtime_type": "Event" }, { "term": "Margin per subscriber", "runtime_type": "Outcome" }, { "term": "Wholesale margin", "runtime_type": "Learning" }, { "term": "Net adds", "runtime_type": "Learning" } ], "note": "MVNOs operate under wholesale access regulation and must register number ranges with the regulator." }, { "name": "IoT & M2M Connectivity", "operating_domains": [ "Device SIM fleet provisioning at scale", "Data pools and shared-allowance management", "Connectivity profiles (NB-IoT, LTE-M, 5G)", "Device lifecycle states (test, live, retired)", "Global roaming and steering for devices", "Connectivity rules and rate-limiting policies", "Fleet diagnostics and stuck-device detection" ], "vocabulary": [ { "term": "Device SIM", "runtime_type": "Object" }, { "term": "Data pool", "runtime_type": "Object" }, { "term": "Connectivity profile", "runtime_type": "Object" }, { "term": "Fleet manager", "runtime_type": "Actor" }, { "term": "Device", "runtime_type": "Actor" }, { "term": "SIM test state", "runtime_type": "State" }, { "term": "Device live", "runtime_type": "State" }, { "term": "Device retired", "runtime_type": "State" }, { "term": "Bulk activation", "runtime_type": "Workflow" }, { "term": "Rate-plan-change decision", "runtime_type": "Decision" }, { "term": "Attach event", "runtime_type": "Event" }, { "term": "Connectivity report", "runtime_type": "Artefact" }, { "term": "Device connected", "runtime_type": "Outcome" }, { "term": "Pool utilisation", "runtime_type": "Learning" } ] }, { "name": "eSIM & Remote Provisioning", "operating_domains": [ "eSIM profile catalogue and generation", "Remote SIM provisioning (SM-DP+/SM-SR)", "QR and activation-code distribution", "Profile download, enable, disable lifecycle", "Travel/local eSIM packs for roaming", "Device compatibility and entitlement checks", "Profile swap and operator change in-device" ], "vocabulary": [ { "term": "eSIM profile", "runtime_type": "Object" }, { "term": "Activation code", "runtime_type": "Object" }, { "term": "Provisioning platform (SM-DP+)", "runtime_type": "Object" }, { "term": "End user", "runtime_type": "Actor" }, { "term": "Profile download", "runtime_type": "Event" }, { "term": "Profile enabled", "runtime_type": "State" }, { "term": "Profile disabled", "runtime_type": "State" }, { "term": "Released / pending", "runtime_type": "State" }, { "term": "Remote provisioning", "runtime_type": "Workflow" }, { "term": "Entitlement-check decision", "runtime_type": "Decision" }, { "term": "Profile package", "runtime_type": "Artefact" }, { "term": "eSIM active on device", "runtime_type": "Outcome" }, { "term": "Download success rate", "runtime_type": "Learning" } ], "note": "eSIM provisioning follows GSMA SGP standards and remains subject to SIM-registration/KYC rules." }, { "name": "Messaging & CPaaS", "operating_domains": [ "A2P SMS and RCS campaign delivery", "Programmable voice and verification (OTP)", "Sender IDs and number provisioning", "Message routing and least-cost selection", "Deliverability and spam/grey-route filtering", "Channel APIs (WhatsApp, viber, chat)", "Throughput, rate limits and queueing" ], "vocabulary": [ { "term": "Message", "runtime_type": "Object" }, { "term": "Sender ID", "runtime_type": "Object" }, { "term": "Campaign", "runtime_type": "Object" }, { "term": "Developer", "runtime_type": "Actor" }, { "term": "Message submitted", "runtime_type": "Event" }, { "term": "Delivery receipt", "runtime_type": "Artefact" }, { "term": "Queued", "runtime_type": "State" }, { "term": "Delivered", "runtime_type": "State" }, { "term": "Failed / undelivered", "runtime_type": "State" }, { "term": "Routing", "runtime_type": "Workflow" }, { "term": "Least-cost-route decision", "runtime_type": "Decision" }, { "term": "Message delivered", "runtime_type": "Outcome" }, { "term": "Delivery rate", "runtime_type": "Learning" }, { "term": "Grey-route leakage", "runtime_type": "Learning" } ], "note": "A2P messaging and OTP traffic are subject to anti-spam, sender-ID registration and consumer-consent rules." }, { "name": "Connectivity APIs & Platform", "operating_domains": [ "API key and credential management", "Programmable connectivity endpoints", "Usage metering and rate-limiting per tenant", "Webhooks and event subscriptions", "Developer onboarding and sandbox", "Tenant isolation and access scopes", "Service catalogue and product tiers" ], "vocabulary": [ { "term": "API key", "runtime_type": "Object" }, { "term": "Endpoint", "runtime_type": "Object" }, { "term": "Tenant / account", "runtime_type": "Object" }, { "term": "Integrator", "runtime_type": "Actor" }, { "term": "API call", "runtime_type": "Event" }, { "term": "Webhook fired", "runtime_type": "Event" }, { "term": "Key active", "runtime_type": "State" }, { "term": "Rate-limited", "runtime_type": "State" }, { "term": "Provision tenant", "runtime_type": "Workflow" }, { "term": "Scope-grant decision", "runtime_type": "Decision" }, { "term": "Usage record", "runtime_type": "Artefact" }, { "term": "Integration live", "runtime_type": "Outcome" }, { "term": "API success rate", "runtime_type": "Learning" }, { "term": "Time-to-first-call", "runtime_type": "Learning" } ] }, { "name": "Roaming & Travel Connectivity", "operating_domains": [ "Travel eSIM and local-data pack catalogue", "Partner-network selection and steering", "Roaming usage and fair-use policy control", "Inter-operator roaming settlement (TADIG)", "Coverage and partner-quality monitoring", "Bill-shock protection abroad", "Multi-country pack bundling" ], "vocabulary": [ { "term": "Travel pack", "runtime_type": "Object" }, { "term": "Roaming partner", "runtime_type": "Actor" }, { "term": "Traveller", "runtime_type": "Actor" }, { "term": "Fair-use policy", "runtime_type": "Object" }, { "term": "Network attach abroad", "runtime_type": "Event" }, { "term": "Roaming active", "runtime_type": "State" }, { "term": "Fair-use exceeded", "runtime_type": "State" }, { "term": "Steering decision", "runtime_type": "Decision" }, { "term": "Pack activation", "runtime_type": "Workflow" }, { "term": "Roaming settlement", "runtime_type": "Workflow" }, { "term": "Roaming statement", "runtime_type": "Artefact" }, { "term": "Connected abroad", "runtime_type": "Outcome" }, { "term": "Roaming margin", "runtime_type": "Learning" }, { "term": "Partner coverage quality", "runtime_type": "Learning" } ], "note": "Roaming surcharges and intra-region caps (e.g. EU Roam-Like-At-Home) are price-regulated." } ] }, { "name": "n-infrastructureOS", "buyer": "The passive-infrastructure owner/operator — tower companies, fibre/altnets, data-centre and neutral-host operators — who builds and leases the physical assets that carriers run on.", "os_test": "Infrastructure is an asset-leasing business, not a service operator: its buyer owns capex-heavy assets and lease revenue, its state model is sites/ducts/leases/permits (not subscribers, alarms or SIMs), and its vocabulary (tenancy, build-to-suit, dark fibre, neutral host) is alien to a retail telco; repeatable across Cellnex, American Tower, Openreach, Crown Castle.", "sectors": [ { "name": "Tower & Site Leasing", "operating_domains": [ "Tower and rooftop site portfolio", "Tenant lease and co-location management", "Structural loading and capacity assessment", "Ground-lease and landlord management", "Amendment and upgrade requests from carriers", "Site access and key/permit control", "Rent escalation and billing to tenants" ], "vocabulary": [ { "term": "Tower site", "runtime_type": "Object" }, { "term": "Tenancy / lease", "runtime_type": "Object" }, { "term": "Carrier tenant", "runtime_type": "Actor" }, { "term": "Landlord", "runtime_type": "Actor" }, { "term": "Co-location request", "runtime_type": "Event" }, { "term": "Structural assessment", "runtime_type": "Decision" }, { "term": "Site available", "runtime_type": "State" }, { "term": "Fully loaded", "runtime_type": "State" }, { "term": "Lease-up workflow", "runtime_type": "Workflow" }, { "term": "Lease agreement", "runtime_type": "Artefact" }, { "term": "New tenancy signed", "runtime_type": "Outcome" }, { "term": "Tenancy ratio", "runtime_type": "Learning" }, { "term": "Rent per site", "runtime_type": "Learning" }, { "term": "Site occupancy", "runtime_type": "State" } ], "note": "Mast/site deployment requires planning permission and code-powers/wayleave rights under the Electronic Communications Code." }, { "name": "Fibre & Duct Infrastructure", "operating_domains": [ "Fibre route and duct network inventory", "Dark-fibre and wavelength leasing", "Build planning, trenching and reinstatement", "Pole, duct and wayleave access (PIA)", "Splice points and street-cabinet management", "Open-access wholesale onboarding of ISPs", "Network records and as-built documentation" ], "vocabulary": [ { "term": "Fibre route", "runtime_type": "Object" }, { "term": "Duct / pole", "runtime_type": "Object" }, { "term": "Dark fibre", "runtime_type": "Object" }, { "term": "Build manager", "runtime_type": "Actor" }, { "term": "ISP customer", "runtime_type": "Actor" }, { "term": "Dig event", "runtime_type": "Event" }, { "term": "Planned route", "runtime_type": "State" }, { "term": "Ready for service", "runtime_type": "State" }, { "term": "Build workflow", "runtime_type": "Workflow" }, { "term": "Wayleave decision", "runtime_type": "Decision" }, { "term": "As-built record", "runtime_type": "Artefact" }, { "term": "Premises passed", "runtime_type": "Outcome" }, { "term": "Cost per premises passed", "runtime_type": "Learning" }, { "term": "Take-up rate", "runtime_type": "Learning" } ], "note": "Duct-and-pole access (PIA), street works and reinstatement are governed by code powers and highway authority permits." }, { "name": "Data Centre & Edge Hosting", "operating_domains": [ "Rack, cage and colocation space inventory", "Power (kW) and cooling capacity allocation", "Cross-connect and meet-me-room management", "Edge node and micro-data-centre deployment", "Environmental monitoring (temp, humidity)", "Remote-hands and smart-hands requests", "Power-usage efficiency and sustainability" ], "vocabulary": [ { "term": "Rack / cage", "runtime_type": "Object" }, { "term": "Cross-connect", "runtime_type": "Object" }, { "term": "Power circuit", "runtime_type": "Object" }, { "term": "Colocation tenant", "runtime_type": "Actor" }, { "term": "Remote-hands request", "runtime_type": "Event" }, { "term": "Space available", "runtime_type": "State" }, { "term": "At capacity", "runtime_type": "State" }, { "term": "Provision rack", "runtime_type": "Workflow" }, { "term": "Power-allocation decision", "runtime_type": "Decision" }, { "term": "Service order", "runtime_type": "Artefact" }, { "term": "Cross-connect live", "runtime_type": "Outcome" }, { "term": "Power usage effectiveness", "runtime_type": "Learning" }, { "term": "Space utilisation", "runtime_type": "Learning" }, { "term": "Environmental alarm", "runtime_type": "Event" } ] }, { "name": "Neutral Host & Shared RAN", "operating_domains": [ "In-building and venue coverage systems (DAS)", "Multi-operator shared radio (MORAN/MOCN)", "Venue and landlord agreements", "Operator onboarding onto shared system", "Small-cell and street-furniture deployment", "Capacity sharing and slice allocation", "Coverage acceptance testing per operator" ], "vocabulary": [ { "term": "Neutral-host system", "runtime_type": "Object" }, { "term": "DAS / small cell", "runtime_type": "Object" }, { "term": "Venue", "runtime_type": "Object" }, { "term": "Onboarding operator", "runtime_type": "Actor" }, { "term": "Venue owner", "runtime_type": "Actor" }, { "term": "Operator onboard request", "runtime_type": "Event" }, { "term": "System live", "runtime_type": "State" }, { "term": "Acceptance pending", "runtime_type": "State" }, { "term": "Operator onboarding", "runtime_type": "Workflow" }, { "term": "Capacity-share decision", "runtime_type": "Decision" }, { "term": "Acceptance certificate", "runtime_type": "Artefact" }, { "term": "Coverage accepted", "runtime_type": "Outcome" }, { "term": "Operators per system", "runtime_type": "Learning" }, { "term": "In-building coverage quality", "runtime_type": "Learning" } ], "note": "Shared RAN and neutral host use of spectrum require operator licences and frequency coordination." }, { "name": "Site Build & Civil Works", "operating_domains": [ "Site acquisition and candidate evaluation", "Planning and permitting submissions", "Construction and installation scheduling", "Contractor and crew dispatch", "Health-and-safety and method statements", "Snagging, handover and commissioning", "Build-to-suit projects for anchor tenants" ], "vocabulary": [ { "term": "Candidate site", "runtime_type": "Object" }, { "term": "Build project", "runtime_type": "Object" }, { "term": "Permit application", "runtime_type": "Artefact" }, { "term": "Project manager", "runtime_type": "Actor" }, { "term": "Construction crew", "runtime_type": "Actor" }, { "term": "Site survey", "runtime_type": "Event" }, { "term": "In planning", "runtime_type": "State" }, { "term": "Under construction", "runtime_type": "State" }, { "term": "Commissioned", "runtime_type": "State" }, { "term": "Build-to-suit workflow", "runtime_type": "Workflow" }, { "term": "Go/no-go decision", "runtime_type": "Decision" }, { "term": "Handover certificate", "runtime_type": "Artefact" }, { "term": "Site on air", "runtime_type": "Outcome" }, { "term": "Build cycle time", "runtime_type": "Learning" } ], "note": "Telecom site construction requires planning permission, environmental consents and CDM health-and-safety compliance." }, { "name": "Asset & Lease Management", "operating_domains": [ "Asset register and portfolio valuation", "Lease renewals, escalations and rent reviews", "Ground-rent and landlord payment runs", "Permit and consent compliance tracking", "Energy procurement and grid connections", "Decommission and site exit management", "Capex planning and depreciation schedules" ], "vocabulary": [ { "term": "Asset", "runtime_type": "Object" }, { "term": "Lease record", "runtime_type": "Object" }, { "term": "Ground rent", "runtime_type": "Object" }, { "term": "Asset manager", "runtime_type": "Actor" }, { "term": "Landlord", "runtime_type": "Actor" }, { "term": "Rent review", "runtime_type": "Event" }, { "term": "Lease active", "runtime_type": "State" }, { "term": "Lease expiring", "runtime_type": "State" }, { "term": "Decommissioned", "runtime_type": "State" }, { "term": "Renewal workflow", "runtime_type": "Workflow" }, { "term": "Renew-or-exit decision", "runtime_type": "Decision" }, { "term": "Lease schedule", "runtime_type": "Artefact" }, { "term": "Portfolio value realised", "runtime_type": "Outcome" }, { "term": "Lease cost ratio", "runtime_type": "Learning" } ], "note": "Lease renewals and site rents are governed by the Electronic Communications Code, which constrains landlord terms." } ] } ] }, { "name": "Agriculture & Food", "os": [ { "name": "n-agriOS", "buyer": "Arable & mixed crop farm owner-operators and farm business managers who run the whole farming enterprise (land, agronomy, machinery, subsidies).", "os_test": "Distinct buyer (the farm business itself), its own budget line (farm software / FMS subscription), a frontend organised around fields and seasons, a state model of growing crops through a cropping year, and thousands of repeatable arable/mixed farm businesses.", "sectors": [ { "name": "Arable & Combinable Crops", "operating_domains": [ "Fields and field parcels", "Cropping plan / rotation", "Crop establishment (drilling & cultivation)", "Nutrition & fertiliser programme", "Crop protection (spraying)", "Harvest & grain handling", "Grain store and moisture management" ], "vocabulary": [ { "term": "Field", "runtime_type": "Object" }, { "term": "Crop in the ground", "runtime_type": "State" }, { "term": "Variety", "runtime_type": "Object" }, { "term": "Agronomist", "runtime_type": "Actor" }, { "term": "Drilling pass", "runtime_type": "Event" }, { "term": "Spray application", "runtime_type": "Event" }, { "term": "Spray recommendation", "runtime_type": "Decision" }, { "term": "Field record / spray diary", "runtime_type": "Artefact" }, { "term": "Harvest run", "runtime_type": "Workflow" }, { "term": "Yield (t/ha)", "runtime_type": "Outcome" }, { "term": "Tonnage off the field", "runtime_type": "Outcome" }, { "term": "Grain moisture %", "runtime_type": "State" }, { "term": "Gross margin per hectare", "runtime_type": "Learning" }, { "term": "Variety performance benchmark", "runtime_type": "Learning" }, { "term": "Weather window", "runtime_type": "State" } ], "note": "Pesticide application requires PA certificates and a legally retained spray/field record; product use governed by approved label conditions." }, { "name": "Precision Agronomy & Variable Rate", "operating_domains": [ "Soil sampling zones", "Yield maps", "Variable-rate prescription maps", "Satellite / NDVI biomass imagery", "Nutrient management plan", "Field boundaries & buffer zones", "Trial / tramline plots" ], "vocabulary": [ { "term": "Management zone", "runtime_type": "Object" }, { "term": "Soil sample", "runtime_type": "Object" }, { "term": "Soil index (P, K, pH)", "runtime_type": "State" }, { "term": "NDVI biomass map", "runtime_type": "Artefact" }, { "term": "Variable-rate prescription", "runtime_type": "Decision" }, { "term": "Prescription map", "runtime_type": "Artefact" }, { "term": "Application-as-applied map", "runtime_type": "Event" }, { "term": "Agronomist", "runtime_type": "Actor" }, { "term": "Apply prescription workflow", "runtime_type": "Workflow" }, { "term": "Lime / nutrient recommendation", "runtime_type": "Decision" }, { "term": "Saved input cost", "runtime_type": "Outcome" }, { "term": "Yield response to rate", "runtime_type": "Learning" }, { "term": "Zone performance", "runtime_type": "Learning" }, { "term": "Field trial result", "runtime_type": "Outcome" } ], "note": "Nutrient management plans must comply with nitrate vulnerable zone (NVZ) and Farming Rules for Water; closed periods for spreading apply." }, { "name": "Farm Machinery & Workshop", "operating_domains": [ "Tractor & machine fleet", "Implements & attachments", "Service & maintenance schedule", "Parts & consumables store", "Fuel (red diesel) tank", "Operator timesheets & jobs", "Telematics & machine hours" ], "vocabulary": [ { "term": "Machine", "runtime_type": "Object" }, { "term": "Implement", "runtime_type": "Object" }, { "term": "Operator", "runtime_type": "Actor" }, { "term": "Engine hours", "runtime_type": "State" }, { "term": "Service due", "runtime_type": "State" }, { "term": "Breakdown", "runtime_type": "Event" }, { "term": "Service job", "runtime_type": "Workflow" }, { "term": "Repair-or-replace call", "runtime_type": "Decision" }, { "term": "Service record", "runtime_type": "Artefact" }, { "term": "Fuel use (l/ha)", "runtime_type": "Outcome" }, { "term": "Fleet uptime", "runtime_type": "Outcome" }, { "term": "Cost per machine hour", "runtime_type": "Learning" }, { "term": "Parts order", "runtime_type": "Event" }, { "term": "Telematics alert", "runtime_type": "Event" } ] }, { "name": "Subsidies, Stewardship & Compliance", "operating_domains": [ "Land parcel register (RPA/RLR)", "Subsidy & stewardship scheme applications", "Cross-compliance / conditionality checklist", "Buffer strips & environmental features", "Inspection evidence pack", "Cropping declaration", "Carbon / sustainability baseline" ], "vocabulary": [ { "term": "Land parcel (RLR)", "runtime_type": "Object" }, { "term": "Scheme agreement", "runtime_type": "Artefact" }, { "term": "Stewardship option", "runtime_type": "Object" }, { "term": "Scheme adviser", "runtime_type": "Actor" }, { "term": "Submit claim", "runtime_type": "Workflow" }, { "term": "Claim window open", "runtime_type": "State" }, { "term": "Eligibility decision", "runtime_type": "Decision" }, { "term": "Inspection", "runtime_type": "Event" }, { "term": "Compliance breach", "runtime_type": "Event" }, { "term": "Evidence pack", "runtime_type": "Artefact" }, { "term": "Subsidy payment received", "runtime_type": "Outcome" }, { "term": "Penalty / reduction", "runtime_type": "Outcome" }, { "term": "Area in agreement", "runtime_type": "State" }, { "term": "Scheme income per hectare", "runtime_type": "Learning" } ], "note": "Subsidy and agri-environment claims (e.g. RPA / SFI / Countryside Stewardship) are regulated; false declarations and failed inspections trigger statutory penalties and clawback." }, { "name": "Grain Marketing & Commodity Trading", "operating_domains": [ "Grain in store / stock positions", "Forward & spot contracts", "Market price & basis tracking", "Haulage & movement scheduling", "Quality samples & specification", "Buyer / merchant relationships", "Hedging position" ], "vocabulary": [ { "term": "Grain lot", "runtime_type": "Object" }, { "term": "Forward contract", "runtime_type": "Artefact" }, { "term": "Merchant / buyer", "runtime_type": "Actor" }, { "term": "Sell decision", "runtime_type": "Decision" }, { "term": "Contract priced", "runtime_type": "State" }, { "term": "Movement / collection", "runtime_type": "Event" }, { "term": "Quality sample result", "runtime_type": "State" }, { "term": "Spec rejection", "runtime_type": "Event" }, { "term": "Marketing plan", "runtime_type": "Workflow" }, { "term": "Passport / movement note", "runtime_type": "Artefact" }, { "term": "Average price achieved (£/t)", "runtime_type": "Outcome" }, { "term": "Open tonnage", "runtime_type": "State" }, { "term": "Basis vs futures", "runtime_type": "Learning" }, { "term": "Margin over market", "runtime_type": "Learning" } ], "note": "Grain movements require a completed grain passport and assured-scheme (e.g. Red Tractor / Combinable Crops) status for most buyers." } ] }, { "name": "n-farmOS", "buyer": "Smallholders, mixed/regenerative farms, market gardens and farm-estate managers who run a diversified holding (people, land, animals, enterprises) rather than a single crop.", "os_test": "Different buyer to commercial arable (whole-holding manager / estate), its own budget (smallholding & estate management tools), a frontend organised around the holding and its enterprises, a state model spanning land + livestock + diversification simultaneously, and many repeatable mixed-farm businesses.", "sectors": [ { "name": "Holding & Land Management", "operating_domains": [ "Holding & enterprise map", "Fields, paddocks & grazing blocks", "Hedges, water & infrastructure", "Tenancies & land agreements", "Soil & pasture health", "Seasonal jobs calendar", "Boundary & access points" ], "vocabulary": [ { "term": "Holding", "runtime_type": "Object" }, { "term": "Paddock", "runtime_type": "Object" }, { "term": "Enterprise", "runtime_type": "Object" }, { "term": "Land manager", "runtime_type": "Actor" }, { "term": "Tenancy agreement", "runtime_type": "Artefact" }, { "term": "Pasture condition", "runtime_type": "State" }, { "term": "Job logged", "runtime_type": "Event" }, { "term": "Seasonal jobs plan", "runtime_type": "Workflow" }, { "term": "Where to put which enterprise", "runtime_type": "Decision" }, { "term": "Map / holding plan", "runtime_type": "Artefact" }, { "term": "Land in good heart", "runtime_type": "State" }, { "term": "Output per acre", "runtime_type": "Outcome" }, { "term": "Enterprise profitability", "runtime_type": "Learning" } ] }, { "name": "Rotational & Regenerative Grazing", "operating_domains": [ "Mob / herd on grass", "Grazing wedge & cover", "Paddock moves & rest periods", "Water & fence infrastructure", "Grass growth & sward height", "Soil carbon & biodiversity", "Forage budget" ], "vocabulary": [ { "term": "Grazing mob", "runtime_type": "Object" }, { "term": "Grass cover (kg DM/ha)", "runtime_type": "State" }, { "term": "Sward height", "runtime_type": "State" }, { "term": "Grazier", "runtime_type": "Actor" }, { "term": "Paddock move", "runtime_type": "Event" }, { "term": "Rest period", "runtime_type": "State" }, { "term": "When to move the mob", "runtime_type": "Decision" }, { "term": "Grazing plan / rotation", "runtime_type": "Workflow" }, { "term": "Grass measurement (plate meter)", "runtime_type": "Event" }, { "term": "Grazing wedge chart", "runtime_type": "Artefact" }, { "term": "Days of grazing ahead", "runtime_type": "Outcome" }, { "term": "Utilisation %", "runtime_type": "Learning" }, { "term": "Growth rate trend", "runtime_type": "Learning" }, { "term": "Soil carbon baseline", "runtime_type": "State" } ] }, { "name": "Market Garden & Horticulture", "operating_domains": [ "Beds & growing tunnels", "Succession planting plan", "Propagation & nursery", "Crop plan by week / harvest calendar", "Irrigation & feeding", "Pest & disease scouting", "Harvest, wash & pack" ], "vocabulary": [ { "term": "Bed", "runtime_type": "Object" }, { "term": "Crop succession", "runtime_type": "Object" }, { "term": "Grower", "runtime_type": "Actor" }, { "term": "Sowing", "runtime_type": "Event" }, { "term": "Transplant", "runtime_type": "Event" }, { "term": "Ready to harvest", "runtime_type": "State" }, { "term": "What to plant this week", "runtime_type": "Decision" }, { "term": "Crop plan / harvest calendar", "runtime_type": "Workflow" }, { "term": "Planting plan", "runtime_type": "Artefact" }, { "term": "Pest pressure", "runtime_type": "State" }, { "term": "Harvest weight per bed", "runtime_type": "Outcome" }, { "term": "Saleable yield", "runtime_type": "Outcome" }, { "term": "Revenue per bed-metre", "runtime_type": "Learning" }, { "term": "Crop turnaround time", "runtime_type": "Learning" } ] }, { "name": "Farm Diversification & Direct Sales", "operating_domains": [ "Farm shop & box scheme", "Veg / meat box subscriptions", "Farmers' markets & pitches", "On-farm experiences & lettings", "Customer / member list", "Price list & packing", "Glamping / event bookings" ], "vocabulary": [ { "term": "Box scheme", "runtime_type": "Object" }, { "term": "Member / subscriber", "runtime_type": "Actor" }, { "term": "Product / box", "runtime_type": "Object" }, { "term": "Order placed", "runtime_type": "Event" }, { "term": "Subscription active", "runtime_type": "State" }, { "term": "Set this week's box", "runtime_type": "Decision" }, { "term": "Pack & deliver run", "runtime_type": "Workflow" }, { "term": "Delivery note / invoice", "runtime_type": "Artefact" }, { "term": "Delivered", "runtime_type": "Event" }, { "term": "Sales takings", "runtime_type": "Outcome" }, { "term": "Repeat customer", "runtime_type": "State" }, { "term": "Churn rate", "runtime_type": "Learning" }, { "term": "Margin per box", "runtime_type": "Learning" }, { "term": "Booking", "runtime_type": "Event" } ], "note": "On-farm food sales and catering require food business registration and food-hygiene compliance; lettings/glamping may need planning and licensing." }, { "name": "Farm Labour & Health-and-Safety", "operating_domains": [ "Workforce & seasonal staff", "Rotas & timesheets", "Training & certificates", "Risk assessments & method statements", "Incident & near-miss log", "PPE & equipment checks", "COSHH / chemical store" ], "vocabulary": [ { "term": "Worker", "runtime_type": "Actor" }, { "term": "Rota", "runtime_type": "Artefact" }, { "term": "Certificate (PA, telehandler)", "runtime_type": "Object" }, { "term": "Certificate expiring", "runtime_type": "State" }, { "term": "Shift worked", "runtime_type": "Event" }, { "term": "Risk assessment", "runtime_type": "Artefact" }, { "term": "Incident reported", "runtime_type": "Event" }, { "term": "Safety check workflow", "runtime_type": "Workflow" }, { "term": "Stand-down decision", "runtime_type": "Decision" }, { "term": "Hours worked", "runtime_type": "Outcome" }, { "term": "Days lost to injury", "runtime_type": "Outcome" }, { "term": "Trained & competent", "runtime_type": "State" }, { "term": "Incident rate", "runtime_type": "Learning" } ], "note": "Agriculture is HSE-regulated; risk assessments, COSHH and certain machinery/chemical certifications are legally required and inspectable." } ] }, { "name": "n-foodOS", "buyer": "Food manufacturers, processors, packers and food-service operators who turn raw agricultural product into sellable food and must run production, safety and traceability.", "os_test": "Entirely different buyer (factory / kitchen operator, not a farmer), large dedicated budget (food ERP / safety / MES), a frontend organised around production lines, recipes and batches, a state model of ingredients becoming finished goods under HACCP control, and a huge repeatable population of food businesses.", "sectors": [ { "name": "Food Manufacturing & Processing", "operating_domains": [ "Production lines & equipment", "Recipes & bills of materials", "Production batches & runs", "Raw material & ingredient inventory", "Finished goods & packing", "Changeovers & cleaning", "Yield & waste tracking" ], "vocabulary": [ { "term": "Production line", "runtime_type": "Object" }, { "term": "Recipe / BOM", "runtime_type": "Artefact" }, { "term": "Batch", "runtime_type": "Object" }, { "term": "Line operator", "runtime_type": "Actor" }, { "term": "Production run", "runtime_type": "Workflow" }, { "term": "Batch in progress", "runtime_type": "State" }, { "term": "Changeover", "runtime_type": "Event" }, { "term": "Run this product next", "runtime_type": "Decision" }, { "term": "Finished goods made", "runtime_type": "Outcome" }, { "term": "Batch yield %", "runtime_type": "Outcome" }, { "term": "Production record", "runtime_type": "Artefact" }, { "term": "Line downtime event", "runtime_type": "Event" }, { "term": "OEE (line efficiency)", "runtime_type": "Learning" }, { "term": "Waste / give-away rate", "runtime_type": "Learning" } ], "note": "Food manufacturers must be approved/registered, operate a HACCP-based food safety management system, and are subject to regulatory inspection." }, { "name": "Food Safety, Quality & HACCP", "operating_domains": [ "HACCP / food safety plan", "Critical control points & checks", "Allergen management", "Cleaning & hygiene schedules (CCP/CIP)", "Non-conformances & CAPA", "Audits & certification (BRCGS etc.)", "Lab & micro testing" ], "vocabulary": [ { "term": "Critical control point (CCP)", "runtime_type": "Object" }, { "term": "Quality manager", "runtime_type": "Actor" }, { "term": "CCP check", "runtime_type": "Event" }, { "term": "Within limits", "runtime_type": "State" }, { "term": "Out-of-spec / deviation", "runtime_type": "Event" }, { "term": "Hold / release decision", "runtime_type": "Decision" }, { "term": "Non-conformance (NCR)", "runtime_type": "Artefact" }, { "term": "Corrective action (CAPA)", "runtime_type": "Workflow" }, { "term": "Allergen declaration", "runtime_type": "Artefact" }, { "term": "Audit", "runtime_type": "Event" }, { "term": "Audit grade", "runtime_type": "Outcome" }, { "term": "Complaint rate", "runtime_type": "Learning" }, { "term": "Right-first-time %", "runtime_type": "Learning" }, { "term": "Certification status", "runtime_type": "State" } ], "note": "Legally mandated HACCP, allergen labelling (e.g. Natasha's Law) and food-safety certification; deviations can trigger recalls and enforcement." }, { "name": "Traceability & Recall", "operating_domains": [ "Lot / batch genealogy", "Supplier & raw-material lots", "Forward & backward trace", "Recall & withdrawal process", "Mock recall exercises", "Customer despatch records", "Quarantine & stock hold" ], "vocabulary": [ { "term": "Lot / batch code", "runtime_type": "Object" }, { "term": "Raw material lot", "runtime_type": "Object" }, { "term": "Recall coordinator", "runtime_type": "Actor" }, { "term": "Trace request", "runtime_type": "Workflow" }, { "term": "On quarantine hold", "runtime_type": "State" }, { "term": "Recall triggered", "runtime_type": "Event" }, { "term": "Withdraw or recall decision", "runtime_type": "Decision" }, { "term": "Recall notice", "runtime_type": "Artefact" }, { "term": "Mock recall", "runtime_type": "Event" }, { "term": "Trace report", "runtime_type": "Artefact" }, { "term": "Stock accounted for", "runtime_type": "Outcome" }, { "term": "Time-to-trace", "runtime_type": "Learning" }, { "term": "Recall completeness %", "runtime_type": "Learning" } ], "note": "One-up/one-down traceability and effective recall capability are statutory under food law (e.g. EU 178/2002 / retained UK law); mock recalls are audited." }, { "name": "Food Supply Chain & Logistics", "operating_domains": [ "Inbound goods & supplier deliveries", "Warehouse & cold store", "Stock & shelf-life rotation (FEFO)", "Picking & despatch", "Temperature-controlled transport", "Customer orders & service levels", "Demand & replenishment planning" ], "vocabulary": [ { "term": "Stock-keeping unit (SKU)", "runtime_type": "Object" }, { "term": "Pallet / lot location", "runtime_type": "Object" }, { "term": "Supplier", "runtime_type": "Actor" }, { "term": "Goods-in booking", "runtime_type": "Event" }, { "term": "Use-by approaching", "runtime_type": "State" }, { "term": "Allocate stock decision", "runtime_type": "Decision" }, { "term": "Pick & despatch run", "runtime_type": "Workflow" }, { "term": "Despatch note / EPCIS", "runtime_type": "Artefact" }, { "term": "Temperature excursion", "runtime_type": "Event" }, { "term": "Order fulfilled", "runtime_type": "Outcome" }, { "term": "On-time in-full (OTIF)", "runtime_type": "Learning" }, { "term": "Stock cover (days)", "runtime_type": "State" }, { "term": "Wastage / spoilage %", "runtime_type": "Learning" }, { "term": "Forecast accuracy", "runtime_type": "Learning" } ], "note": "Cold-chain and temperature records are legally required for chilled/frozen food; transport must meet food-hygiene transport rules." }, { "name": "Food Service & Commercial Kitchens", "operating_domains": [ "Menus & dishes", "Recipe costing & portioning", "Prep & service production", "Ingredient stock & GP control", "Allergen matrix per dish", "Kitchen hygiene & temperature logs", "Supplier ordering" ], "vocabulary": [ { "term": "Dish", "runtime_type": "Object" }, { "term": "Menu", "runtime_type": "Artefact" }, { "term": "Head chef", "runtime_type": "Actor" }, { "term": "Prep list", "runtime_type": "Workflow" }, { "term": "Service / cover sold", "runtime_type": "Event" }, { "term": "86'd / out of stock", "runtime_type": "State" }, { "term": "Menu engineering decision", "runtime_type": "Decision" }, { "term": "Allergen matrix", "runtime_type": "Artefact" }, { "term": "Fridge temp check", "runtime_type": "Event" }, { "term": "Gross profit per dish", "runtime_type": "Outcome" }, { "term": "Plate cost", "runtime_type": "State" }, { "term": "Food cost %", "runtime_type": "Learning" }, { "term": "Wastage trend", "runtime_type": "Learning" } ], "note": "Commercial kitchens must be food-hygiene registered, keep temperature/cleaning records, and provide accurate allergen information by law." } ] }, { "name": "n-agritechOS", "buyer": "Agritech operators and service providers — drone/robotics contractors, vertical farms, agri-data platforms and precision-service firms whose product IS the technology applied to growing.", "os_test": "A distinct buyer (technology operator, not a traditional farmer), its own budget (capex + platform spend on robotics/sensors/CEA), a frontend organised around devices, missions and data pipelines, a state model of autonomous assets and controlled environments rather than fields-and-seasons, and a growing repeatable population of agritech companies.", "sectors": [ { "name": "Controlled-Environment & Vertical Farming", "operating_domains": [ "Grow rooms & racks/tiers", "Climate & lighting recipes", "Nutrient dosing & irrigation", "Crop cycles & batches", "Environmental sensors", "Energy & resource use", "Harvest & packhouse" ], "vocabulary": [ { "term": "Grow room / module", "runtime_type": "Object" }, { "term": "Climate recipe", "runtime_type": "Artefact" }, { "term": "Crop cycle / batch", "runtime_type": "Object" }, { "term": "Grow technician", "runtime_type": "Actor" }, { "term": "Setpoint adjustment", "runtime_type": "Event" }, { "term": "Within target band", "runtime_type": "State" }, { "term": "Climate excursion alarm", "runtime_type": "Event" }, { "term": "Tune the recipe", "runtime_type": "Decision" }, { "term": "Grow cycle workflow", "runtime_type": "Workflow" }, { "term": "Yield per square metre", "runtime_type": "Outcome" }, { "term": "Energy per kg produced", "runtime_type": "Outcome" }, { "term": "kWh / litre used", "runtime_type": "State" }, { "term": "Recipe performance", "runtime_type": "Learning" }, { "term": "Cost per head / per kg", "runtime_type": "Learning" } ], "note": "Indoor food production still requires food-business registration and food-safety controls on the edible output." }, { "name": "Drone & Aerial Services", "operating_domains": [ "Drone fleet & sensors", "Survey & spray missions", "Flight plans & airspace", "Pilot certificates & logbooks", "Imagery & data capture", "Field reports for clients", "Maintenance & battery cycles" ], "vocabulary": [ { "term": "Drone / UAV", "runtime_type": "Object" }, { "term": "Mission / flight plan", "runtime_type": "Artefact" }, { "term": "Remote pilot", "runtime_type": "Actor" }, { "term": "Pre-flight check", "runtime_type": "Workflow" }, { "term": "Flight flown", "runtime_type": "Event" }, { "term": "Cleared to fly", "runtime_type": "State" }, { "term": "Go / no-go decision", "runtime_type": "Decision" }, { "term": "Captured imagery", "runtime_type": "Object" }, { "term": "Survey report", "runtime_type": "Artefact" }, { "term": "Airspace breach", "runtime_type": "Event" }, { "term": "Hectares surveyed", "runtime_type": "Outcome" }, { "term": "Coverage per battery", "runtime_type": "Learning" }, { "term": "Mission success rate", "runtime_type": "Learning" } ], "note": "Drone operations are aviation-regulated (CAA operator ID / flyer ID / Operational Authorisation); aerial spraying is tightly restricted." }, { "name": "Farm Robotics & Autonomous Machines", "operating_domains": [ "Robot / autonomous machine fleet", "Field tasks & job assignments", "Geofences & safe zones", "Charging & docking", "Sensor & vision data", "Fault & intervention log", "Job results & coverage maps" ], "vocabulary": [ { "term": "Field robot", "runtime_type": "Object" }, { "term": "Job / task order", "runtime_type": "Object" }, { "term": "Fleet supervisor", "runtime_type": "Actor" }, { "term": "Autonomous run", "runtime_type": "Workflow" }, { "term": "Operating autonomously", "runtime_type": "State" }, { "term": "Obstacle stop", "runtime_type": "Event" }, { "term": "Human intervention", "runtime_type": "Event" }, { "term": "Reassign / override", "runtime_type": "Decision" }, { "term": "Coverage map", "runtime_type": "Artefact" }, { "term": "Area worked", "runtime_type": "Outcome" }, { "term": "Autonomy uptime", "runtime_type": "Outcome" }, { "term": "Interventions per hectare", "runtime_type": "Learning" }, { "term": "Battery state", "runtime_type": "State" } ] }, { "name": "Agri-Data, Connectivity & IoT", "operating_domains": [ "Sensor & gateway network", "Data feeds & integrations", "Field/asset data lake", "Alerts & thresholds", "Models & analytics", "API connections to FMS/buyers", "Device health & firmware" ], "vocabulary": [ { "term": "Sensor / node", "runtime_type": "Object" }, { "term": "Data feed", "runtime_type": "Object" }, { "term": "Data engineer", "runtime_type": "Actor" }, { "term": "Reading ingested", "runtime_type": "Event" }, { "term": "Threshold breach alert", "runtime_type": "Event" }, { "term": "Sensor offline", "runtime_type": "State" }, { "term": "Act on alert", "runtime_type": "Decision" }, { "term": "Data pipeline run", "runtime_type": "Workflow" }, { "term": "Analytics dashboard", "runtime_type": "Artefact" }, { "term": "Insight / recommendation", "runtime_type": "Outcome" }, { "term": "Data coverage", "runtime_type": "Outcome" }, { "term": "Uptime / data quality", "runtime_type": "Learning" }, { "term": "Model accuracy", "runtime_type": "Learning" } ] }, { "name": "Carbon, MRV & Sustainability Tech", "operating_domains": [ "Carbon & emissions baseline", "Soil carbon sampling & modelling", "Practice change tracking (MRV)", "Credit issuance & registry", "Scope 3 / supplier data", "Verification & audit evidence", "Sustainability reporting" ], "vocabulary": [ { "term": "Carbon project / parcel", "runtime_type": "Object" }, { "term": "Emissions baseline", "runtime_type": "State" }, { "term": "MRV analyst", "runtime_type": "Actor" }, { "term": "Practice change logged", "runtime_type": "Event" }, { "term": "Measurement / sampling round", "runtime_type": "Workflow" }, { "term": "Verification decision", "runtime_type": "Decision" }, { "term": "Verified", "runtime_type": "State" }, { "term": "Carbon credit issued", "runtime_type": "Event" }, { "term": "Verification report", "runtime_type": "Artefact" }, { "term": "Credits issued (tCO2e)", "runtime_type": "Outcome" }, { "term": "Emissions reduced", "runtime_type": "Outcome" }, { "term": "Carbon intensity per tonne", "runtime_type": "Learning" }, { "term": "Additionality / leakage", "runtime_type": "Learning" } ], "note": "Carbon credit issuance and MRV are governed by registry standards and emerging assurance rules; mis-stated credits carry legal and reputational liability." } ] }, { "name": "n-livestockOS", "buyer": "Livestock farmers (dairy, beef, sheep, pig, poultry) and their vets/herd managers who run animals as the core enterprise and must manage health, breeding and movements.", "os_test": "A distinct buyer (livestock keeper / herd manager / vet), its own budget (herd-management software, EID, milking/feeding systems), a frontend organised around individual animals and groups, a state model of animals moving through health/breeding/production lifecycles, and a very large repeatable population of livestock holdings.", "sectors": [ { "name": "Dairy Herd Management", "operating_domains": [ "Cow & herd records", "Milking & yield", "Breeding & reproduction (heat/AI)", "Health & mastitis", "Feed & ration", "Dry-off & calving", "Milk quality & bulk tank" ], "vocabulary": [ { "term": "Cow", "runtime_type": "Object" }, { "term": "Herd manager", "runtime_type": "Actor" }, { "term": "In milk / dry", "runtime_type": "State" }, { "term": "Heat detected", "runtime_type": "Event" }, { "term": "Serve / AI decision", "runtime_type": "Decision" }, { "term": "Insemination (AI)", "runtime_type": "Event" }, { "term": "Calving", "runtime_type": "Event" }, { "term": "Breeding programme", "runtime_type": "Workflow" }, { "term": "Milk yield (litres/cow)", "runtime_type": "Outcome" }, { "term": "Somatic cell count", "runtime_type": "State" }, { "term": "Milk record sheet", "runtime_type": "Artefact" }, { "term": "Pregnancy rate", "runtime_type": "Learning" }, { "term": "Margin over feed", "runtime_type": "Learning" } ], "note": "Dairy is regulated for milk hygiene, antibiotic/medicine records and cattle identification; bulk-tank quality results affect legal saleability." }, { "name": "Beef & Sheep Production", "operating_domains": [ "Herd / flock groups", "Tagging & EID", "Grazing & finishing groups", "Weighing & growth (DLWG)", "Breeding & lambing/calving", "Movements & markets", "Selection for slaughter" ], "vocabulary": [ { "term": "Animal (EID tag)", "runtime_type": "Object" }, { "term": "Mob / batch", "runtime_type": "Object" }, { "term": "Stockperson", "runtime_type": "Actor" }, { "term": "Weighing", "runtime_type": "Event" }, { "term": "Fit to sell", "runtime_type": "State" }, { "term": "Draw for slaughter decision", "runtime_type": "Decision" }, { "term": "Movement (off / on)", "runtime_type": "Event" }, { "term": "Finishing workflow", "runtime_type": "Workflow" }, { "term": "Movement licence", "runtime_type": "Artefact" }, { "term": "Daily liveweight gain", "runtime_type": "Outcome" }, { "term": "Deadweight / grade", "runtime_type": "Outcome" }, { "term": "Days to finish", "runtime_type": "Learning" }, { "term": "Cost of production per kg", "runtime_type": "Learning" } ], "note": "Cattle/sheep require statutory ID, movement reporting (BCMS / livestock movement service) and standstill rules; slaughter routes are regulated." }, { "name": "Animal Health & Veterinary", "operating_domains": [ "Animal health plan", "Medicine cabinet & records", "Treatments & withdrawal periods", "Vet visits & diagnostics", "Vaccination programmes", "Disease surveillance & testing", "Mortality & post-mortem" ], "vocabulary": [ { "term": "Patient animal", "runtime_type": "Object" }, { "term": "Vet", "runtime_type": "Actor" }, { "term": "Medicine / product", "runtime_type": "Object" }, { "term": "Treatment given", "runtime_type": "Event" }, { "term": "Under withdrawal", "runtime_type": "State" }, { "term": "Treat / cull decision", "runtime_type": "Decision" }, { "term": "Vaccination round", "runtime_type": "Workflow" }, { "term": "Medicine record book", "runtime_type": "Artefact" }, { "term": "Test result (e.g. TB)", "runtime_type": "State" }, { "term": "Recovery", "runtime_type": "Outcome" }, { "term": "Mortality / loss", "runtime_type": "Outcome" }, { "term": "Antibiotic usage (mg/PCU)", "runtime_type": "Learning" }, { "term": "Disease incidence", "runtime_type": "Learning" } ], "note": "Veterinary medicines are prescription-controlled with mandatory records and withdrawal periods; notifiable diseases (e.g. TB) trigger statutory reporting and restrictions." }, { "name": "Poultry & Egg Production", "operating_domains": [ "Flocks & houses", "Lay & growth performance", "Feed & water systems", "House environment & ventilation", "Biosecurity & vaccination", "Egg grading & packing", "Mortality & culling" ], "vocabulary": [ { "term": "Flock", "runtime_type": "Object" }, { "term": "House / shed", "runtime_type": "Object" }, { "term": "Poultry manager", "runtime_type": "Actor" }, { "term": "Daily check", "runtime_type": "Event" }, { "term": "In lay", "runtime_type": "State" }, { "term": "Depopulate / clear decision", "runtime_type": "Decision" }, { "term": "Crop / batch cycle", "runtime_type": "Workflow" }, { "term": "Biosecurity breach", "runtime_type": "Event" }, { "term": "Flock record", "runtime_type": "Artefact" }, { "term": "Lay rate (%)", "runtime_type": "Outcome" }, { "term": "Eggs packed / birds out", "runtime_type": "Outcome" }, { "term": "Feed conversion ratio", "runtime_type": "Learning" }, { "term": "Mortality %", "runtime_type": "Learning" } ], "note": "Poultry/egg production is regulated for registration, salmonella controls, egg marketing standards and avian-influenza biosecurity (housing orders are statutory)." }, { "name": "Feed, Nutrition & Rations", "operating_domains": [ "Rations & diet formulations", "Feed ingredients & stock", "Forage stocks & analysis", "Mixing & feeding-out", "Feed plan by group", "Intake & refusals", "Feed cost tracking" ], "vocabulary": [ { "term": "Ration / diet", "runtime_type": "Artefact" }, { "term": "Feed ingredient", "runtime_type": "Object" }, { "term": "Nutritionist", "runtime_type": "Actor" }, { "term": "Forage analysis result", "runtime_type": "State" }, { "term": "Reformulate ration", "runtime_type": "Decision" }, { "term": "Mix & feed-out", "runtime_type": "Workflow" }, { "term": "Feed delivered", "runtime_type": "Event" }, { "term": "Out of feed", "runtime_type": "State" }, { "term": "Load sheet / mix record", "runtime_type": "Artefact" }, { "term": "Dry matter intake", "runtime_type": "Outcome" }, { "term": "Feed cost per head/day", "runtime_type": "Outcome" }, { "term": "Feed conversion efficiency", "runtime_type": "Learning" }, { "term": "Mix accuracy", "runtime_type": "Learning" } ], "note": "Feed businesses must be registered/approved; medicated feed and certain ingredients are regulated with traceability and labelling requirements." } ] } ] }, { "name": "Security, Risk & Intelligence", "os": [ { "name": "n-securityOS", "buyer": "Chief Security Officer / Head of Physical Security at corporates, venues, critical-infrastructure and security-guarding firms who pay for guard force, access control and incident response.", "os_test": "Distinct buyer (CSO/physical security), distinct state model (posts, patrols, access events, incidents on-site), distinct vocabulary (guard tour, badge, muster, lockdown) and repeatable companies (Allied Universal, G4S, Verkada-using estates) — not just reworded cyber.", "sectors": [ { "name": "Manned Guarding & Guard Force Management", "operating_domains": [ "Guard roster & post assignments", "Patrol routes & checkpoint tours", "Sites & posts under contract", "Shift handovers & briefings", "Incident reports from the field", "Lone-worker & guard welfare checks", "Client SLAs & billable hours" ], "vocabulary": [ { "term": "Guard / Security Officer", "runtime_type": "Actor" }, { "term": "Post", "runtime_type": "Object" }, { "term": "Patrol Route", "runtime_type": "Object" }, { "term": "Checkpoint Scan", "runtime_type": "Event" }, { "term": "Shift", "runtime_type": "Object" }, { "term": "On-Post / Off-Post", "runtime_type": "State" }, { "term": "Deployment Decision", "runtime_type": "Decision" }, { "term": "Guard Tour", "runtime_type": "Workflow" }, { "term": "Shift Handover Log", "runtime_type": "Artefact" }, { "term": "Daily Occurrence Book (DOB)", "runtime_type": "Artefact" }, { "term": "Incident at Site", "runtime_type": "Event" }, { "term": "Lone-Worker Check-In", "runtime_type": "Event" }, { "term": "Missed Checkpoint", "runtime_type": "State" }, { "term": "SLA Met / Breached", "runtime_type": "Outcome" }, { "term": "Patrol Coverage Rate", "runtime_type": "Learning" } ], "note": "Security guarding is licensed (SIA in the UK, state PERC/guard cards in the US); officers must hold valid licences to be deployed." }, { "name": "Access Control & Identity Management", "operating_domains": [ "Badge & credential issuance", "Door & turnstile controllers", "Access groups & permission levels", "Visitor pre-registration", "Tailgating & forced-door alarms", "Anti-passback & zone occupancy", "Lost/stolen credential revocation" ], "vocabulary": [ { "term": "Cardholder", "runtime_type": "Actor" }, { "term": "Access Badge / Credential", "runtime_type": "Object" }, { "term": "Door / Reader", "runtime_type": "Object" }, { "term": "Access Group", "runtime_type": "Object" }, { "term": "Badge Swipe", "runtime_type": "Event" }, { "term": "Access Granted / Denied", "runtime_type": "Decision" }, { "term": "Forced-Door Alarm", "runtime_type": "Event" }, { "term": "Door State (Locked/Unlocked)", "runtime_type": "State" }, { "term": "Credential Provisioning", "runtime_type": "Workflow" }, { "term": "Access Policy", "runtime_type": "Artefact" }, { "term": "Revocation Order", "runtime_type": "Decision" }, { "term": "Anti-Passback Violation", "runtime_type": "State" }, { "term": "Audit Trail Export", "runtime_type": "Artefact" }, { "term": "Tailgating Detected", "runtime_type": "Outcome" }, { "term": "Zone Occupancy Count", "runtime_type": "Learning" } ] }, { "name": "Video Surveillance & Command Centre Operations", "operating_domains": [ "Camera feeds & video walls", "Motion & line-cross analytics zones", "Alarm verification queue", "Operator dispatch to field units", "Footage retrieval & evidence clips", "Camera health & blind-spot monitoring", "Live monitoring SLAs" ], "vocabulary": [ { "term": "Camera Operator", "runtime_type": "Actor" }, { "term": "Camera / Channel", "runtime_type": "Object" }, { "term": "Analytics Zone", "runtime_type": "Object" }, { "term": "Motion / Line-Cross Alert", "runtime_type": "Event" }, { "term": "Alarm Verification", "runtime_type": "Decision" }, { "term": "Camera Online / Offline", "runtime_type": "State" }, { "term": "Dispatch to Field", "runtime_type": "Workflow" }, { "term": "Evidence Clip", "runtime_type": "Artefact" }, { "term": "Bookmarked Footage", "runtime_type": "Artefact" }, { "term": "False Alarm / True Alarm", "runtime_type": "Outcome" }, { "term": "Operator Acknowledgement", "runtime_type": "Event" }, { "term": "Blind Spot Flagged", "runtime_type": "State" }, { "term": "Footage Retention Window", "runtime_type": "Object" }, { "term": "Average Verification Time", "runtime_type": "Learning" }, { "term": "Suspect Identified", "runtime_type": "Outcome" } ], "note": "Monitoring of CCTV in public space and any biometric/facial analytics is regulated under GDPR/UK DPA and the Surveillance Camera Code; remote monitoring centres carry BS 8418 / SIA ARC accreditation." }, { "name": "Event & Crowd Security", "operating_domains": [ "Venue zones & ingress lanes", "Crowd density & flow monitoring", "Bag-search & screening lanes", "Ejection & ban records", "Stewarding deployment", "Pitch-side / stage barrier control", "Emergency evacuation muster" ], "vocabulary": [ { "term": "Steward / Marshal", "runtime_type": "Actor" }, { "term": "Patron / Attendee", "runtime_type": "Actor" }, { "term": "Ingress Lane", "runtime_type": "Object" }, { "term": "Screening Point", "runtime_type": "Object" }, { "term": "Ejection", "runtime_type": "Event" }, { "term": "Crowd Density Level", "runtime_type": "State" }, { "term": "Hold-and-Release Decision", "runtime_type": "Decision" }, { "term": "Evacuation / Muster", "runtime_type": "Workflow" }, { "term": "Ban / Exclusion Record", "runtime_type": "Artefact" }, { "term": "Incident Log", "runtime_type": "Artefact" }, { "term": "Bag Search", "runtime_type": "Event" }, { "term": "Zone at Capacity", "runtime_type": "State" }, { "term": "Safe Egress Achieved", "runtime_type": "Outcome" }, { "term": "Confiscation", "runtime_type": "Event" }, { "term": "Incidents per 1,000 Attendees", "runtime_type": "Learning" } ], "note": "Crowd safety at licensed venues falls under the Licensing Act, the forthcoming Martyn's Law (Protect Duty), and the Green Guide for sports grounds." }, { "name": "Executive Protection & Travel Security", "operating_domains": [ "Principal profiles & threat levels", "Advance reconnaissance of venues/routes", "Protective detail rosters", "Secure transport & route planning", "Travel risk briefings", "Real-time location & check-in tracking", "Residence security surveys" ], "vocabulary": [ { "term": "Close Protection Officer (CPO)", "runtime_type": "Actor" }, { "term": "Principal", "runtime_type": "Actor" }, { "term": "Route / Itinerary", "runtime_type": "Object" }, { "term": "Advance Recce", "runtime_type": "Workflow" }, { "term": "Threat Level (of Principal)", "runtime_type": "State" }, { "term": "Go / No-Go Call", "runtime_type": "Decision" }, { "term": "Travel Risk Briefing", "runtime_type": "Artefact" }, { "term": "Check-In Ping", "runtime_type": "Event" }, { "term": "Security Survey", "runtime_type": "Artefact" }, { "term": "Convoy / Motorcade", "runtime_type": "Object" }, { "term": "Incident En-Route", "runtime_type": "Event" }, { "term": "Safe Arrival", "runtime_type": "Outcome" }, { "term": "Evacuation Plan", "runtime_type": "Artefact" }, { "term": "Principal Located", "runtime_type": "State" }, { "term": "Detail Hours Logged", "runtime_type": "Learning" } ], "note": "Close protection work is SIA-licensed in the UK; armed protection abroad is governed by host-country firearms and PMSC licensing." }, { "name": "Security Systems Installation & Maintenance", "operating_domains": [ "Site survey & system design", "Engineer job dispatch", "Device commissioning & as-builts", "Preventive maintenance schedules", "Fault tickets & call-outs", "Spare-parts inventory", "Compliance certification (alarm/fire)" ], "vocabulary": [ { "term": "Field Engineer", "runtime_type": "Actor" }, { "term": "Installed Device", "runtime_type": "Object" }, { "term": "Job / Work Order", "runtime_type": "Object" }, { "term": "Site Survey", "runtime_type": "Workflow" }, { "term": "Commissioning", "runtime_type": "Event" }, { "term": "Device Faulty / Healthy", "runtime_type": "State" }, { "term": "Call-Out Decision", "runtime_type": "Decision" }, { "term": "As-Built Drawing", "runtime_type": "Artefact" }, { "term": "Maintenance Visit", "runtime_type": "Event" }, { "term": "Compliance Certificate", "runtime_type": "Artefact" }, { "term": "Spare Part", "runtime_type": "Object" }, { "term": "System Handover", "runtime_type": "Outcome" }, { "term": "Out-of-Service Window", "runtime_type": "State" }, { "term": "First-Time Fix Rate", "runtime_type": "Learning" } ], "note": "Intruder-alarm and fire-system installers must hold NSI/SSAIB approval and certify to relevant standards (PD 6662, BS 5839)." } ] }, { "name": "n-fraudOS", "buyer": "Head of Fraud / Financial Crime at banks, payment processors, fintechs, insurers and e-commerce who fund fraud-prevention teams and own chargeback and loss budgets.", "os_test": "Distinct buyer (Fraud/FinCrime lead, not security or cyber), distinct state model (transactions, cases, holds, chargebacks), distinct vocabulary (SAR, mule, chargeback, decline) and repeatable companies (banks, Stripe Radar, Featurespace) — its money-loss logic is its own world.", "sectors": [ { "name": "Payment & Transaction Fraud", "operating_domains": [ "Real-time transaction scoring", "Decline & step-up rules", "Card-not-present authorisation", "Velocity & spending-pattern monitoring", "Block / allow lists", "Friendly-fraud disputes", "False-positive review queue" ], "vocabulary": [ { "term": "Cardholder", "runtime_type": "Actor" }, { "term": "Transaction", "runtime_type": "Object" }, { "term": "Risk Score", "runtime_type": "State" }, { "term": "Authorisation Request", "runtime_type": "Event" }, { "term": "Approve / Decline / Step-Up", "runtime_type": "Decision" }, { "term": "Fraud Rule", "runtime_type": "Object" }, { "term": "Velocity Breach", "runtime_type": "Event" }, { "term": "Transaction Held", "runtime_type": "State" }, { "term": "Manual Review", "runtime_type": "Workflow" }, { "term": "Block List Entry", "runtime_type": "Artefact" }, { "term": "Confirmed Fraud", "runtime_type": "Outcome" }, { "term": "False Positive", "runtime_type": "Outcome" }, { "term": "Chargeback Recovered", "runtime_type": "Outcome" }, { "term": "Approval Rate", "runtime_type": "Learning" } ], "note": "Payment fraud controls operate under PSD2/SCA, card-scheme rules (Visa/Mastercard) and PCI-DSS." }, { "name": "Identity & Account-Takeover Fraud", "operating_domains": [ "Device & behavioural fingerprinting", "Login risk & impossible-travel checks", "Synthetic-identity detection", "Account recovery flows", "Step-up authentication challenges", "Bot & credential-stuffing defence", "New-account application screening" ], "vocabulary": [ { "term": "Account Holder", "runtime_type": "Actor" }, { "term": "User Account", "runtime_type": "Object" }, { "term": "Device Fingerprint", "runtime_type": "Object" }, { "term": "Login Attempt", "runtime_type": "Event" }, { "term": "Impossible Travel Flag", "runtime_type": "State" }, { "term": "Step-Up Challenge", "runtime_type": "Decision" }, { "term": "Account Locked", "runtime_type": "State" }, { "term": "Identity Verification (KYC)", "runtime_type": "Workflow" }, { "term": "Synthetic Identity", "runtime_type": "Object" }, { "term": "Verification Result", "runtime_type": "Artefact" }, { "term": "Takeover Confirmed", "runtime_type": "Outcome" }, { "term": "Bot Attack", "runtime_type": "Event" }, { "term": "Trust Score", "runtime_type": "State" }, { "term": "Account Recovered", "runtime_type": "Outcome" }, { "term": "ATO Rate", "runtime_type": "Learning" } ], "note": "Identity verification must meet KYC/CDD obligations under AML regulations and (in the EU) eIDAS." }, { "name": "Anti-Money-Laundering & Transaction Monitoring", "operating_domains": [ "Customer due diligence & risk rating", "Sanctions & PEP screening", "Transaction-monitoring scenarios", "Alert investigation queue", "Suspicious-activity case building", "SAR/STR filing to regulator", "Mule-account network detection" ], "vocabulary": [ { "term": "Customer", "runtime_type": "Actor" }, { "term": "Beneficial Owner", "runtime_type": "Actor" }, { "term": "Monitoring Scenario", "runtime_type": "Object" }, { "term": "AML Alert", "runtime_type": "Event" }, { "term": "Customer Risk Rating", "runtime_type": "State" }, { "term": "Sanctions Hit", "runtime_type": "Event" }, { "term": "Disposition Decision", "runtime_type": "Decision" }, { "term": "Investigation Case", "runtime_type": "Workflow" }, { "term": "Suspicious Activity Report (SAR)", "runtime_type": "Artefact" }, { "term": "Mule Account", "runtime_type": "Object" }, { "term": "Case Under Review", "runtime_type": "State" }, { "term": "Filed to FIU", "runtime_type": "Outcome" }, { "term": "Account Exited", "runtime_type": "Outcome" }, { "term": "Alert-to-SAR Conversion", "runtime_type": "Learning" } ], "note": "AML is heavily regulated — MLR 2017, the EU AML Directives, FATF guidance and mandatory SAR filing to the national FIU (NCA in the UK, FinCEN in the US)." }, { "name": "Insurance Claims Fraud", "operating_domains": [ "Claim intake & triage", "Fraud-indicator scoring", "Staged-accident & ring detection", "SIU (Special Investigations Unit) referrals", "Medical/repair invoice review", "Claimant interview scheduling", "Recovery & repudiation decisions" ], "vocabulary": [ { "term": "Claimant", "runtime_type": "Actor" }, { "term": "Claim", "runtime_type": "Object" }, { "term": "Fraud Indicator", "runtime_type": "Object" }, { "term": "Claim Submitted", "runtime_type": "Event" }, { "term": "Suspicion Flag", "runtime_type": "State" }, { "term": "SIU Referral", "runtime_type": "Decision" }, { "term": "Investigation", "runtime_type": "Workflow" }, { "term": "Fraud Ring", "runtime_type": "Object" }, { "term": "Investigation Report", "runtime_type": "Artefact" }, { "term": "Claim Repudiated", "runtime_type": "Outcome" }, { "term": "Claim Paid", "runtime_type": "Outcome" }, { "term": "Interview Held", "runtime_type": "Event" }, { "term": "Recovery Amount", "runtime_type": "Outcome" }, { "term": "Fraud Save Rate", "runtime_type": "Learning" } ], "note": "Claims handling and SIU activity is FCA-regulated; data sharing runs through IFB/CIFAS and must respect GDPR." }, { "name": "E-Commerce & Marketplace Fraud", "operating_domains": [ "Order risk scoring", "Promo & coupon abuse detection", "Seller & listing integrity", "Refund & return abuse", "Reshipper / drop-address detection", "Chargeback representment", "Trust & safety actioning" ], "vocabulary": [ { "term": "Buyer", "runtime_type": "Actor" }, { "term": "Seller", "runtime_type": "Actor" }, { "term": "Order", "runtime_type": "Object" }, { "term": "Order Placed", "runtime_type": "Event" }, { "term": "Order Risk Level", "runtime_type": "State" }, { "term": "Hold / Cancel / Fulfil", "runtime_type": "Decision" }, { "term": "Promo Abuse Pattern", "runtime_type": "Object" }, { "term": "Chargeback Representment", "runtime_type": "Workflow" }, { "term": "Evidence Package", "runtime_type": "Artefact" }, { "term": "Account Suspended", "runtime_type": "State" }, { "term": "Refund Abuse Confirmed", "runtime_type": "Outcome" }, { "term": "Dispute Won", "runtime_type": "Outcome" }, { "term": "Listing Removed", "runtime_type": "Event" }, { "term": "Loss Rate (bps)", "runtime_type": "Learning" } ] }, { "name": "Internal & Occupational Fraud", "operating_domains": [ "Employee expense & T&E anomalies", "Procurement & vendor collusion", "Segregation-of-duties conflicts", "Whistleblower hotline intake", "Privileged-access abuse review", "Forensic accounting workpapers", "Disciplinary & recovery outcomes" ], "vocabulary": [ { "term": "Employee", "runtime_type": "Actor" }, { "term": "Vendor", "runtime_type": "Actor" }, { "term": "Expense / Transaction", "runtime_type": "Object" }, { "term": "Anomaly Flagged", "runtime_type": "Event" }, { "term": "Segregation-of-Duties Conflict", "runtime_type": "State" }, { "term": "Open Investigation", "runtime_type": "Decision" }, { "term": "Whistleblower Report", "runtime_type": "Event" }, { "term": "Forensic Review", "runtime_type": "Workflow" }, { "term": "Workpaper / Evidence File", "runtime_type": "Artefact" }, { "term": "Substantiated / Unsubstantiated", "runtime_type": "Outcome" }, { "term": "Disciplinary Action", "runtime_type": "Outcome" }, { "term": "Recovery Made", "runtime_type": "Outcome" }, { "term": "Case Closed", "runtime_type": "State" }, { "term": "Detection Lead Time", "runtime_type": "Learning" } ] } ] }, { "name": "n-cyberOS", "buyer": "CISO / Head of Security Operations who owns the cyber budget, the SOC, and accountability for breaches and audit findings.", "os_test": "Distinct buyer (CISO, separate budget from physical security and fraud), distinct state model (assets, vulns, alerts, incidents in a kill-chain), distinct vocabulary (CVE, EDR, IOC, MTTR) and repeatable companies (CrowdStrike, Splunk, Wiz customers) — unmistakably its own OS.", "sectors": [ { "name": "Security Operations Centre (SOC) & Detection", "operating_domains": [ "Alert triage queue", "Detection rules & correlation logic", "Log & telemetry pipelines", "Threat-hunting hypotheses", "Tier-1/2/3 escalation paths", "Shift coverage & handover", "Detection-coverage mapping (MITRE)" ], "vocabulary": [ { "term": "SOC Analyst", "runtime_type": "Actor" }, { "term": "Alert", "runtime_type": "Event" }, { "term": "Detection Rule", "runtime_type": "Object" }, { "term": "Log Source", "runtime_type": "Object" }, { "term": "Triage Decision", "runtime_type": "Decision" }, { "term": "Alert Status (Open/Closed)", "runtime_type": "State" }, { "term": "Escalation", "runtime_type": "Workflow" }, { "term": "Threat Hunt", "runtime_type": "Workflow" }, { "term": "Investigation Notes", "runtime_type": "Artefact" }, { "term": "True Positive / False Positive", "runtime_type": "Outcome" }, { "term": "Indicator of Compromise (IOC)", "runtime_type": "Object" }, { "term": "Alert Acknowledged", "runtime_type": "Event" }, { "term": "Mean Time to Detect (MTTD)", "runtime_type": "Learning" }, { "term": "Coverage Gap Identified", "runtime_type": "Learning" } ] }, { "name": "Incident Response & Forensics", "operating_domains": [ "Incident declaration & severity grading", "Containment & isolation actions", "Forensic image & memory capture", "Kill-chain reconstruction", "War-room coordination", "Eradication & recovery steps", "Post-incident lessons-learned" ], "vocabulary": [ { "term": "Incident Responder", "runtime_type": "Actor" }, { "term": "Security Incident", "runtime_type": "Object" }, { "term": "Severity Level", "runtime_type": "State" }, { "term": "Containment Action", "runtime_type": "Decision" }, { "term": "Host Isolated", "runtime_type": "Event" }, { "term": "Forensic Image", "runtime_type": "Artefact" }, { "term": "Eradication & Recovery", "runtime_type": "Workflow" }, { "term": "Indicator Extracted", "runtime_type": "Event" }, { "term": "Incident Contained", "runtime_type": "State" }, { "term": "Root-Cause Report", "runtime_type": "Artefact" }, { "term": "Service Restored", "runtime_type": "Outcome" }, { "term": "Breach Confirmed", "runtime_type": "Outcome" }, { "term": "Lessons Learned", "runtime_type": "Learning" }, { "term": "Mean Time to Respond (MTTR)", "runtime_type": "Learning" } ], "note": "Confirmed personal-data breaches trigger statutory notification (GDPR 72-hour rule, NIS2, sector regulators)." }, { "name": "Vulnerability & Attack-Surface Management", "operating_domains": [ "Asset & service inventory", "Vulnerability scanning & findings", "Risk-based prioritisation (CVSS/EPSS)", "Patch & remediation tickets", "External attack-surface discovery", "SLA & exception tracking", "Remediation verification rescans" ], "vocabulary": [ { "term": "Asset Owner", "runtime_type": "Actor" }, { "term": "Asset", "runtime_type": "Object" }, { "term": "Vulnerability (CVE)", "runtime_type": "Object" }, { "term": "Scan Run", "runtime_type": "Event" }, { "term": "Severity / CVSS", "runtime_type": "State" }, { "term": "Prioritisation Decision", "runtime_type": "Decision" }, { "term": "Remediation Ticket", "runtime_type": "Workflow" }, { "term": "Exception / Risk Acceptance", "runtime_type": "Artefact" }, { "term": "Patched / Unpatched", "runtime_type": "State" }, { "term": "Exposed Service Found", "runtime_type": "Event" }, { "term": "Vulnerability Closed", "runtime_type": "Outcome" }, { "term": "SLA Breach", "runtime_type": "Outcome" }, { "term": "Remediation Plan", "runtime_type": "Artefact" }, { "term": "Mean Time to Remediate", "runtime_type": "Learning" } ] }, { "name": "Identity & Access Security (IAM/PAM)", "operating_domains": [ "Joiner-mover-leaver provisioning", "Privileged-account vaulting", "Access-review certification campaigns", "MFA & conditional-access policy", "Entitlement & role mining", "Session monitoring & break-glass", "Orphan & toxic-combination cleanup" ], "vocabulary": [ { "term": "Identity / User", "runtime_type": "Actor" }, { "term": "Entitlement / Role", "runtime_type": "Object" }, { "term": "Privileged Account", "runtime_type": "Object" }, { "term": "Access Request", "runtime_type": "Event" }, { "term": "Grant / Deny / Revoke", "runtime_type": "Decision" }, { "term": "Access Certification", "runtime_type": "Workflow" }, { "term": "Account Active / Disabled", "runtime_type": "State" }, { "term": "Break-Glass Session", "runtime_type": "Event" }, { "term": "Attestation Record", "runtime_type": "Artefact" }, { "term": "Orphan Account", "runtime_type": "State" }, { "term": "Toxic Combination", "runtime_type": "Object" }, { "term": "Access Revoked", "runtime_type": "Outcome" }, { "term": "Certification Completed", "runtime_type": "Outcome" }, { "term": "Privileged-Access Coverage", "runtime_type": "Learning" } ] }, { "name": "Governance, Risk & Compliance (Cyber)", "operating_domains": [ "Control framework mapping", "Audit & evidence collection", "Policy lifecycle management", "Risk register & treatment plans", "Third-party / vendor risk assessment", "Compliance attestation reporting", "Findings & remediation tracking" ], "vocabulary": [ { "term": "Control Owner", "runtime_type": "Actor" }, { "term": "Control", "runtime_type": "Object" }, { "term": "Framework (ISO 27001/SOC 2)", "runtime_type": "Object" }, { "term": "Evidence Request", "runtime_type": "Event" }, { "term": "Control Effective / Failing", "runtime_type": "State" }, { "term": "Risk Treatment Decision", "runtime_type": "Decision" }, { "term": "Audit", "runtime_type": "Workflow" }, { "term": "Evidence Artefact", "runtime_type": "Artefact" }, { "term": "Audit Finding", "runtime_type": "Event" }, { "term": "Policy Document", "runtime_type": "Artefact" }, { "term": "Certification Achieved", "runtime_type": "Outcome" }, { "term": "Finding Remediated", "runtime_type": "Outcome" }, { "term": "Vendor Risk Tier", "runtime_type": "State" }, { "term": "Control Maturity Score", "runtime_type": "Learning" } ], "note": "Maps to certifiable/regulated regimes — ISO 27001, SOC 2, PCI-DSS, NIS2, DORA — with formal external audit." }, { "name": "Cyber Threat Intelligence & Hunting", "operating_domains": [ "Threat-actor & campaign tracking", "IOC & TTP feeds ingestion", "Intelligence requirements (PIRs)", "Malware & sandbox detonation", "Dark-web & leak monitoring", "Intel-to-detection enrichment", "Finished-intelligence reporting" ], "vocabulary": [ { "term": "Threat Analyst", "runtime_type": "Actor" }, { "term": "Threat Actor", "runtime_type": "Actor" }, { "term": "Campaign / TTP", "runtime_type": "Object" }, { "term": "Intel Feed Item", "runtime_type": "Event" }, { "term": "Priority Intelligence Requirement", "runtime_type": "Object" }, { "term": "Confidence Level", "runtime_type": "State" }, { "term": "Enrichment Decision", "runtime_type": "Decision" }, { "term": "Sandbox Detonation", "runtime_type": "Workflow" }, { "term": "Indicator (IOC)", "runtime_type": "Object" }, { "term": "Intel Report", "runtime_type": "Artefact" }, { "term": "Detection Created", "runtime_type": "Outcome" }, { "term": "Leak / Credential Exposure", "runtime_type": "Event" }, { "term": "Actor Attributed", "runtime_type": "Outcome" }, { "term": "Feed Hit Rate", "runtime_type": "Learning" } ] } ] }, { "name": "n-enforcementOS", "buyer": "Chief Constable / Sheriff / Head of Operations in policing and statutory enforcement agencies funded by public budgets and accountable to oversight bodies.", "os_test": "Distinct buyer (public law-enforcement command, not corporate security), distinct state model (calls, custody, charges, court flow), distinct vocabulary (CAD, custody record, caution, disclosure) and repeatable bodies (police forces, regulators) — a sovereign world with statutory powers, not a corporate one.", "sectors": [ { "name": "Command & Dispatch (999/911 Response)", "operating_domains": [ "Emergency call intake & grading", "Resource availability & status", "Incident assignment & dispatch", "Live unit tracking on map", "Backup & escalation requests", "Multi-agency mutual aid", "Response-time performance" ], "vocabulary": [ { "term": "Dispatcher / Controller", "runtime_type": "Actor" }, { "term": "Response Unit", "runtime_type": "Actor" }, { "term": "Incident / Call", "runtime_type": "Object" }, { "term": "999 Call Received", "runtime_type": "Event" }, { "term": "Grading (Emergency/Priority)", "runtime_type": "State" }, { "term": "Dispatch Decision", "runtime_type": "Decision" }, { "term": "Unit Status (Available/On-Scene)", "runtime_type": "State" }, { "term": "Dispatch Workflow", "runtime_type": "Workflow" }, { "term": "Computer-Aided Dispatch Log", "runtime_type": "Artefact" }, { "term": "On-Scene Arrival", "runtime_type": "Event" }, { "term": "Incident Resolved", "runtime_type": "Outcome" }, { "term": "Backup Requested", "runtime_type": "Event" }, { "term": "Response Time", "runtime_type": "Learning" }, { "term": "Incident Log", "runtime_type": "Artefact" } ], "note": "Emergency-call handling and grading are governed by statutory policing standards and inspected by HMICFRS." }, { "name": "Custody & Detention Management", "operating_domains": [ "Booking-in & risk assessment", "Detainee welfare checks", "Property & evidence handling", "Detention-clock & review timings", "Appropriate-adult & legal-rep notifications", "Cell allocation & occupancy", "Charge / bail / release decisions" ], "vocabulary": [ { "term": "Custody Officer", "runtime_type": "Actor" }, { "term": "Detainee", "runtime_type": "Actor" }, { "term": "Custody Record", "runtime_type": "Object" }, { "term": "Booking-In", "runtime_type": "Event" }, { "term": "Detention Status", "runtime_type": "State" }, { "term": "Charge / Bail / Release", "runtime_type": "Decision" }, { "term": "Welfare Check", "runtime_type": "Workflow" }, { "term": "Detention Clock", "runtime_type": "State" }, { "term": "Property Log", "runtime_type": "Artefact" }, { "term": "Detention Review", "runtime_type": "Event" }, { "term": "Released Under Investigation", "runtime_type": "Outcome" }, { "term": "Charged", "runtime_type": "Outcome" }, { "term": "Cell Allocation", "runtime_type": "Decision" }, { "term": "Detention Hours", "runtime_type": "Learning" } ], "note": "Custody is governed by PACE and its Codes of Practice (detention clocks, reviews, rights to legal advice)." }, { "name": "Investigation & Case Management", "operating_domains": [ "Crime recording & classification", "Investigation lines of enquiry", "Suspect & witness management", "Evidence & exhibit register", "Disclosure scheduling", "Case-file build for prosecution", "Outcome & detection coding" ], "vocabulary": [ { "term": "Investigating Officer", "runtime_type": "Actor" }, { "term": "Suspect", "runtime_type": "Actor" }, { "term": "Crime Record", "runtime_type": "Object" }, { "term": "Line of Enquiry", "runtime_type": "Object" }, { "term": "Statement Taken", "runtime_type": "Event" }, { "term": "Case Status", "runtime_type": "State" }, { "term": "Charging Decision", "runtime_type": "Decision" }, { "term": "Case-File Build", "runtime_type": "Workflow" }, { "term": "Exhibit / Evidence", "runtime_type": "Artefact" }, { "term": "Disclosure Schedule", "runtime_type": "Artefact" }, { "term": "Suspect Identified", "runtime_type": "Event" }, { "term": "Charged / NFA", "runtime_type": "Outcome" }, { "term": "Case Solved", "runtime_type": "Outcome" }, { "term": "Detection Rate", "runtime_type": "Learning" } ], "note": "Investigation and disclosure follow CPIA 1996 and CPS charging standards; PACE governs interview and arrest." }, { "name": "Digital & Body-Worn Evidence (DEMS)", "operating_domains": [ "Body-worn camera ingest", "Digital exhibit storage & chain of custody", "Redaction for disclosure", "Retention & deletion scheduling", "Access audit & sharing with CPS", "Mobile-device extraction", "Court-bundle export" ], "vocabulary": [ { "term": "Evidence Handler", "runtime_type": "Actor" }, { "term": "Digital Exhibit", "runtime_type": "Object" }, { "term": "Body-Worn Footage", "runtime_type": "Object" }, { "term": "Footage Uploaded", "runtime_type": "Event" }, { "term": "Chain of Custody", "runtime_type": "State" }, { "term": "Redaction Decision", "runtime_type": "Decision" }, { "term": "Redaction Workflow", "runtime_type": "Workflow" }, { "term": "Disclosure Package", "runtime_type": "Artefact" }, { "term": "Sealed / Restricted", "runtime_type": "State" }, { "term": "Shared with CPS", "runtime_type": "Event" }, { "term": "Evidence Admitted", "runtime_type": "Outcome" }, { "term": "Retention Expiry", "runtime_type": "Event" }, { "term": "Court Bundle", "runtime_type": "Artefact" }, { "term": "Disclosure Turnaround", "runtime_type": "Learning" } ], "note": "Digital evidence handling must preserve continuity for court admissibility and comply with MoPI retention rules and DPA." }, { "name": "Regulatory & Statutory Enforcement", "operating_domains": [ "Licence & permit register", "Inspection scheduling & visits", "Breach & non-compliance findings", "Notices & sanctions issuance", "Prosecution referral", "Appeals tracking", "Compliance-rate reporting" ], "vocabulary": [ { "term": "Enforcement Officer", "runtime_type": "Actor" }, { "term": "Regulated Entity", "runtime_type": "Actor" }, { "term": "Licence / Permit", "runtime_type": "Object" }, { "term": "Inspection", "runtime_type": "Event" }, { "term": "Compliance Status", "runtime_type": "State" }, { "term": "Sanction Decision", "runtime_type": "Decision" }, { "term": "Enforcement Workflow", "runtime_type": "Workflow" }, { "term": "Improvement / Prohibition Notice", "runtime_type": "Artefact" }, { "term": "Breach Recorded", "runtime_type": "Event" }, { "term": "Under Appeal", "runtime_type": "State" }, { "term": "Prosecution Referred", "runtime_type": "Outcome" }, { "term": "Compliance Achieved", "runtime_type": "Outcome" }, { "term": "Case File", "runtime_type": "Artefact" }, { "term": "Compliance Rate", "runtime_type": "Learning" } ], "note": "Statutory enforcement (e.g. HSE, trading standards, environmental regulators) operates under specific empowering Acts and the Regulators' Code." }, { "name": "Offender Management & Probation", "operating_domains": [ "Offender risk assessment & tiering", "Licence-condition monitoring", "Supervision appointments", "Breach & recall decisions", "Electronic-tag compliance", "Rehabilitation programme referrals", "Reoffending tracking" ], "vocabulary": [ { "term": "Probation Officer", "runtime_type": "Actor" }, { "term": "Offender", "runtime_type": "Actor" }, { "term": "Licence Condition", "runtime_type": "Object" }, { "term": "Supervision Appointment", "runtime_type": "Event" }, { "term": "Risk Tier", "runtime_type": "State" }, { "term": "Recall Decision", "runtime_type": "Decision" }, { "term": "Supervision Plan", "runtime_type": "Workflow" }, { "term": "Breach of Licence", "runtime_type": "Event" }, { "term": "Compliant / Non-Compliant", "runtime_type": "State" }, { "term": "Tag Data Log", "runtime_type": "Artefact" }, { "term": "Assessment Report", "runtime_type": "Artefact" }, { "term": "Recalled to Custody", "runtime_type": "Outcome" }, { "term": "Sentence Completed", "runtime_type": "Outcome" }, { "term": "Reoffending Rate", "runtime_type": "Learning" } ], "note": "Offender management runs under the Offender Management Act and MAPPA arrangements for high-risk offenders." } ] }, { "name": "n-intelligenceOS", "buyer": "Head of Intelligence / Director of Analysis in national-security agencies, defence, corporate-intelligence units and OSINT firms, funded for the intelligence cycle itself.", "os_test": "Distinct buyer (intelligence director, not a SOC or investigation lead), distinct state model (requirements → collection → analysis → dissemination), distinct vocabulary (RFI, source grading, ICD-203 confidence, all-source) and repeatable bodies (agencies, threat-intel firms) — the intelligence cycle is its own backbone.", "sectors": [ { "name": "Requirements & Collection Management", "operating_domains": [ "Intelligence-requirement intake (RFIs)", "Collection-plan tasking", "Source & sensor tasking", "Priority & gap tracking", "Collection-asset deconfliction", "Feedback to collectors", "Requirement-satisfaction tracking" ], "vocabulary": [ { "term": "Collection Manager", "runtime_type": "Actor" }, { "term": "Requirement (RFI)", "runtime_type": "Object" }, { "term": "Collection Plan", "runtime_type": "Object" }, { "term": "Tasking Issued", "runtime_type": "Event" }, { "term": "Priority Level", "runtime_type": "State" }, { "term": "Tasking Decision", "runtime_type": "Decision" }, { "term": "Tasking Workflow", "runtime_type": "Workflow" }, { "term": "Collection Gap", "runtime_type": "State" }, { "term": "Tasking Order", "runtime_type": "Artefact" }, { "term": "Asset / Sensor", "runtime_type": "Object" }, { "term": "Requirement Satisfied", "runtime_type": "Outcome" }, { "term": "Collection Received", "runtime_type": "Event" }, { "term": "Collection Yield", "runtime_type": "Learning" } ] }, { "name": "OSINT & Open-Source Collection", "operating_domains": [ "Source monitoring & feeds", "Entity & alias resolution", "Geolocation & media verification", "Network & link discovery", "Translation & vetting", "Persona & sock-puppet management", "Source reliability grading" ], "vocabulary": [ { "term": "OSINT Analyst", "runtime_type": "Actor" }, { "term": "Source", "runtime_type": "Object" }, { "term": "Entity / Alias", "runtime_type": "Object" }, { "term": "Collection Hit", "runtime_type": "Event" }, { "term": "Source Reliability", "runtime_type": "State" }, { "term": "Verify / Discard", "runtime_type": "Decision" }, { "term": "Verification Workflow", "runtime_type": "Workflow" }, { "term": "Research Persona", "runtime_type": "Object" }, { "term": "Geolocation Pinned", "runtime_type": "Event" }, { "term": "Source Dossier", "runtime_type": "Artefact" }, { "term": "Entity Resolved", "runtime_type": "Outcome" }, { "term": "Corroborated / Uncorroborated", "runtime_type": "State" }, { "term": "Corroboration Rate", "runtime_type": "Learning" } ], "note": "OSINT on individuals engages GDPR/data-protection and (for public bodies) RIPA/IPA authorisation thresholds." }, { "name": "All-Source Analysis & Assessment", "operating_domains": [ "Multi-source fusion", "Hypothesis & ACH structuring", "Confidence & probability calibration", "Link & network charting", "Pattern-of-life analysis", "Analytic-tradecraft review", "Estimate & assessment authoring" ], "vocabulary": [ { "term": "All-Source Analyst", "runtime_type": "Actor" }, { "term": "Report / Reporting", "runtime_type": "Object" }, { "term": "Hypothesis", "runtime_type": "Object" }, { "term": "Fusion Event", "runtime_type": "Event" }, { "term": "Confidence Level", "runtime_type": "State" }, { "term": "Analytic Judgement", "runtime_type": "Decision" }, { "term": "Analysis Workflow", "runtime_type": "Workflow" }, { "term": "Link Chart", "runtime_type": "Artefact" }, { "term": "Intelligence Assessment", "runtime_type": "Artefact" }, { "term": "Pattern Identified", "runtime_type": "Event" }, { "term": "Assessment Published", "runtime_type": "Outcome" }, { "term": "Key Judgement", "runtime_type": "Outcome" }, { "term": "Forecast Accuracy", "runtime_type": "Learning" } ] }, { "name": "HUMINT & Source Handling", "operating_domains": [ "Source recruitment & vetting", "Tasking & meeting management", "Reporting & debrief capture", "Source-reliability grading", "Welfare & risk management", "Payment & reward tracking", "Source deconfliction" ], "vocabulary": [ { "term": "Source Handler", "runtime_type": "Actor" }, { "term": "Human Source (CHIS)", "runtime_type": "Actor" }, { "term": "Tasking", "runtime_type": "Object" }, { "term": "Meeting / Debrief", "runtime_type": "Event" }, { "term": "Source Grading", "runtime_type": "State" }, { "term": "Tasking Decision", "runtime_type": "Decision" }, { "term": "Handling Workflow", "runtime_type": "Workflow" }, { "term": "Contact Report", "runtime_type": "Artefact" }, { "term": "Source Active / Dormant", "runtime_type": "State" }, { "term": "Intelligence Reported", "runtime_type": "Event" }, { "term": "Source Authorised", "runtime_type": "Outcome" }, { "term": "Reward Payment", "runtime_type": "Object" }, { "term": "Source Reliability Trend", "runtime_type": "Learning" } ], "note": "Covert human intelligence sources are regulated under RIPA/IPA Part II with formal authorisation, oversight by IPCO, and the CHIS code of practice." }, { "name": "Geospatial & Imagery Intelligence (GEOINT)", "operating_domains": [ "Imagery tasking & acquisition", "Image exploitation & annotation", "Change detection over time", "Object & facility identification", "Map & overlay production", "Coordinate & target packs", "Confidence-graded reporting" ], "vocabulary": [ { "term": "Imagery Analyst", "runtime_type": "Actor" }, { "term": "Image / Scene", "runtime_type": "Object" }, { "term": "Area of Interest", "runtime_type": "Object" }, { "term": "Image Acquired", "runtime_type": "Event" }, { "term": "Exploitation State", "runtime_type": "State" }, { "term": "Identification Call", "runtime_type": "Decision" }, { "term": "Exploitation Workflow", "runtime_type": "Workflow" }, { "term": "Annotated Imagery", "runtime_type": "Artefact" }, { "term": "Change Detected", "runtime_type": "Event" }, { "term": "Target Pack", "runtime_type": "Artefact" }, { "term": "Facility Identified", "runtime_type": "Outcome" }, { "term": "Confidence Rating", "runtime_type": "State" }, { "term": "Exploitation Throughput", "runtime_type": "Learning" } ] }, { "name": "Dissemination & Briefing", "operating_domains": [ "Product packaging & classification", "Distribution-list & tearline control", "Briefing-pack assembly", "Customer-feedback capture", "Release & downgrade decisions", "Audit of who saw what", "Product-impact tracking" ], "vocabulary": [ { "term": "Intelligence Officer", "runtime_type": "Actor" }, { "term": "Intelligence Product", "runtime_type": "Object" }, { "term": "Customer / Consumer", "runtime_type": "Actor" }, { "term": "Product Released", "runtime_type": "Event" }, { "term": "Classification / Handling", "runtime_type": "State" }, { "term": "Release Decision", "runtime_type": "Decision" }, { "term": "Dissemination Workflow", "runtime_type": "Workflow" }, { "term": "Briefing Pack", "runtime_type": "Artefact" }, { "term": "Tearline", "runtime_type": "Artefact" }, { "term": "Consumer Feedback", "runtime_type": "Event" }, { "term": "Product Actioned", "runtime_type": "Outcome" }, { "term": "Read Receipt", "runtime_type": "State" }, { "term": "Customer Satisfaction", "runtime_type": "Learning" } ], "note": "Dissemination of classified material is governed by national security classification policy and need-to-know handling caveats." } ] }, { "name": "n-riskOS", "buyer": "Chief Risk Officer / Head of Enterprise Risk & Resilience who owns the risk register, board risk reporting, and business-continuity budgets.", "os_test": "Distinct buyer (CRO, governance not operations), distinct state model (risks → controls → appetite → treatment over a register), distinct vocabulary (inherent/residual risk, appetite, KRI, BIA) and repeatable companies (every regulated enterprise's risk function) — a governance OS, not an incident-response one.", "sectors": [ { "name": "Enterprise & Operational Risk", "operating_domains": [ "Risk-register maintenance", "Inherent vs residual scoring", "Control mapping & effectiveness", "Risk-appetite thresholds", "Risk-event & loss capture", "Treatment & action plans", "Board & committee reporting" ], "vocabulary": [ { "term": "Risk Owner", "runtime_type": "Actor" }, { "term": "Risk", "runtime_type": "Object" }, { "term": "Control", "runtime_type": "Object" }, { "term": "Risk Event / Loss", "runtime_type": "Event" }, { "term": "Inherent / Residual Rating", "runtime_type": "State" }, { "term": "Treatment Decision", "runtime_type": "Decision" }, { "term": "Risk Assessment Cycle", "runtime_type": "Workflow" }, { "term": "Risk Register", "runtime_type": "Artefact" }, { "term": "Within / Outside Appetite", "runtime_type": "State" }, { "term": "Mitigation Action", "runtime_type": "Object" }, { "term": "Risk Mitigated", "runtime_type": "Outcome" }, { "term": "Key Risk Indicator (KRI)", "runtime_type": "Learning" }, { "term": "Board Risk Report", "runtime_type": "Artefact" }, { "term": "Loss Event Recorded", "runtime_type": "Event" } ], "note": "Operational-risk management is mandated for regulated firms under Basel/PRA operational-risk and SMCR accountability rules." }, { "name": "Business Continuity & Resilience", "operating_domains": [ "Business-impact analysis", "Critical-process & dependency mapping", "Recovery-time/point objectives", "Continuity-plan maintenance", "Exercise & test scheduling", "Disruption invocation & response", "Lessons-learned from tests" ], "vocabulary": [ { "term": "Continuity Manager", "runtime_type": "Actor" }, { "term": "Critical Process", "runtime_type": "Object" }, { "term": "Dependency", "runtime_type": "Object" }, { "term": "Disruption Event", "runtime_type": "Event" }, { "term": "Process Status (Up/Down)", "runtime_type": "State" }, { "term": "Invoke Plan Decision", "runtime_type": "Decision" }, { "term": "Continuity Exercise", "runtime_type": "Workflow" }, { "term": "Continuity Plan", "runtime_type": "Artefact" }, { "term": "Recovery Time Objective", "runtime_type": "State" }, { "term": "Plan Invoked", "runtime_type": "Event" }, { "term": "Service Recovered", "runtime_type": "Outcome" }, { "term": "Test Report", "runtime_type": "Artefact" }, { "term": "Lessons Learned", "runtime_type": "Learning" } ], "note": "Operational resilience and impact-tolerance setting are mandated for financial firms (PRA/FCA, DORA) and follow ISO 22301." }, { "name": "Third-Party & Supply-Chain Risk", "operating_domains": [ "Vendor onboarding & due diligence", "Inherent-risk tiering", "Security & financial assessments", "Concentration & nth-party mapping", "Contract & SLA risk clauses", "Ongoing monitoring & rescoring", "Offboarding & exit plans" ], "vocabulary": [ { "term": "Vendor Manager", "runtime_type": "Actor" }, { "term": "Third Party / Supplier", "runtime_type": "Actor" }, { "term": "Assessment Questionnaire", "runtime_type": "Object" }, { "term": "Onboarding Request", "runtime_type": "Event" }, { "term": "Risk Tier", "runtime_type": "State" }, { "term": "Approve / Reject Vendor", "runtime_type": "Decision" }, { "term": "Due-Diligence Workflow", "runtime_type": "Workflow" }, { "term": "Assessment Report", "runtime_type": "Artefact" }, { "term": "Approved / Restricted", "runtime_type": "State" }, { "term": "Finding Raised", "runtime_type": "Event" }, { "term": "Vendor Onboarded", "runtime_type": "Outcome" }, { "term": "Concentration Risk", "runtime_type": "Object" }, { "term": "Portfolio Risk Score", "runtime_type": "Learning" } ], "note": "Third-party oversight is regulated for financial firms under PRA SS2/21, DORA ICT-provider rules and outsourcing guidance." }, { "name": "Credit & Counterparty Risk", "operating_domains": [ "Counterparty credit-limit setting", "Exposure & utilisation monitoring", "Rating & scorecard reviews", "Watchlist & early-warning signals", "Collateral & margin tracking", "Default & impairment decisions", "Portfolio concentration reporting" ], "vocabulary": [ { "term": "Credit Officer", "runtime_type": "Actor" }, { "term": "Counterparty", "runtime_type": "Actor" }, { "term": "Credit Limit", "runtime_type": "Object" }, { "term": "Limit Breach", "runtime_type": "Event" }, { "term": "Credit Rating", "runtime_type": "State" }, { "term": "Approve / Decline Facility", "runtime_type": "Decision" }, { "term": "Credit Review", "runtime_type": "Workflow" }, { "term": "Watchlist Entry", "runtime_type": "Artefact" }, { "term": "Exposure Utilisation", "runtime_type": "State" }, { "term": "Default Event", "runtime_type": "Event" }, { "term": "Facility Approved", "runtime_type": "Outcome" }, { "term": "Impairment Booked", "runtime_type": "Outcome" }, { "term": "Expected Loss", "runtime_type": "Learning" } ], "note": "Credit-risk measurement and capital are governed by Basel III/CRR, IFRS 9 impairment and PRA model approval." }, { "name": "Insurance Underwriting Risk", "operating_domains": [ "Submission intake & triage", "Risk appraisal & exposure rating", "Pricing & quote generation", "Referral & authority limits", "Treaty & facultative reinsurance", "Accumulation & catastrophe modelling", "Bind / decline decisions" ], "vocabulary": [ { "term": "Underwriter", "runtime_type": "Actor" }, { "term": "Risk / Submission", "runtime_type": "Object" }, { "term": "Exposure", "runtime_type": "Object" }, { "term": "Submission Received", "runtime_type": "Event" }, { "term": "Pricing State", "runtime_type": "State" }, { "term": "Bind / Decline / Refer", "runtime_type": "Decision" }, { "term": "Underwriting Workflow", "runtime_type": "Workflow" }, { "term": "Quote", "runtime_type": "Artefact" }, { "term": "Within Authority", "runtime_type": "State" }, { "term": "Referral Raised", "runtime_type": "Event" }, { "term": "Risk Bound", "runtime_type": "Outcome" }, { "term": "Policy Issued", "runtime_type": "Artefact" }, { "term": "Loss Ratio", "runtime_type": "Learning" } ], "note": "Underwriting is regulated under FCA/PRA and (for the London Market) Lloyd's minimum standards and conduct rules." }, { "name": "Model Risk & Validation", "operating_domains": [ "Model inventory & tiering", "Validation & challenge testing", "Performance & drift monitoring", "Assumption & limitation tracking", "Findings & remediation", "Approval & sign-off gates", "Periodic revalidation scheduling" ], "vocabulary": [ { "term": "Model Validator", "runtime_type": "Actor" }, { "term": "Model", "runtime_type": "Object" }, { "term": "Validation Test", "runtime_type": "Object" }, { "term": "Validation Run", "runtime_type": "Event" }, { "term": "Model Status (Approved/Restricted)", "runtime_type": "State" }, { "term": "Approval Decision", "runtime_type": "Decision" }, { "term": "Validation Workflow", "runtime_type": "Workflow" }, { "term": "Validation Report", "runtime_type": "Artefact" }, { "term": "Drift Detected", "runtime_type": "Event" }, { "term": "Finding / Limitation", "runtime_type": "Artefact" }, { "term": "Model Approved", "runtime_type": "Outcome" }, { "term": "Model Decommissioned", "runtime_type": "Outcome" }, { "term": "Performance Stability", "runtime_type": "Learning" } ], "note": "Model risk is regulated under SR 11-7 (US), PRA SS1/23 model-risk principles, and equivalent supervisory expectations." } ] }, { "name": "n-investigationOS", "buyer": "Head of Corporate Investigations / Litigation & eDiscovery lead at law firms, corporates and investigation agencies funded per-matter or by a standing investigations team.", "os_test": "Distinct buyer (investigations/legal lead, not fraud-scoring or SOC), distinct state model (matters → evidence → review → findings), distinct vocabulary (custodian, hold, privilege, due-diligence report) and repeatable firms (Kroll, K2, eDiscovery vendors) — case-and-evidence centric, separate from real-time fraud or cyber.", "sectors": [ { "name": "Corporate & Internal Investigations", "operating_domains": [ "Allegation intake & triage", "Investigation-plan scoping", "Interview scheduling & notes", "Evidence collection & custody", "Privilege & confidentiality handling", "Findings & recommendation drafting", "Remediation & referral decisions" ], "vocabulary": [ { "term": "Investigator", "runtime_type": "Actor" }, { "term": "Subject", "runtime_type": "Actor" }, { "term": "Matter / Case", "runtime_type": "Object" }, { "term": "Allegation Received", "runtime_type": "Event" }, { "term": "Case Status", "runtime_type": "State" }, { "term": "Substantiation Decision", "runtime_type": "Decision" }, { "term": "Investigation Plan", "runtime_type": "Workflow" }, { "term": "Interview Note", "runtime_type": "Artefact" }, { "term": "Evidence Item", "runtime_type": "Object" }, { "term": "Interview Conducted", "runtime_type": "Event" }, { "term": "Substantiated / Unfounded", "runtime_type": "Outcome" }, { "term": "Investigation Report", "runtime_type": "Artefact" }, { "term": "Referral Made", "runtime_type": "Outcome" }, { "term": "Cycle Time", "runtime_type": "Learning" } ], "note": "Internal investigations may engage employment law, legal professional privilege, and whistleblowing protections (PIDA)." }, { "name": "eDiscovery & Litigation Support", "operating_domains": [ "Legal-hold & custodian management", "Data collection & processing", "Document review & coding", "Privilege & responsiveness review", "Technology-assisted review (TAR)", "Production & load-file export", "Review-rate & QC metrics" ], "vocabulary": [ { "term": "Reviewer", "runtime_type": "Actor" }, { "term": "Custodian", "runtime_type": "Actor" }, { "term": "Document", "runtime_type": "Object" }, { "term": "Legal Hold Issued", "runtime_type": "Event" }, { "term": "Review State (Coded/Uncoded)", "runtime_type": "State" }, { "term": "Responsiveness Call", "runtime_type": "Decision" }, { "term": "Review Workflow", "runtime_type": "Workflow" }, { "term": "Privilege Log", "runtime_type": "Artefact" }, { "term": "Privileged / Responsive", "runtime_type": "State" }, { "term": "Document Produced", "runtime_type": "Event" }, { "term": "Production Set", "runtime_type": "Artefact" }, { "term": "Production Delivered", "runtime_type": "Outcome" }, { "term": "Review Throughput", "runtime_type": "Learning" } ], "note": "eDiscovery follows court disclosure rules (CPR PD 51U / FRCP 26) and preservation obligations; spoliation carries sanctions." }, { "name": "Due Diligence & Background Screening", "operating_domains": [ "Subject scoping & screening tiers", "Identity & credential verification", "Adverse-media & sanctions checks", "Litigation & corporate-record search", "Source vetting & corroboration", "Red-flag adjudication", "Report writing & sign-off" ], "vocabulary": [ { "term": "Analyst", "runtime_type": "Actor" }, { "term": "Subject of Enquiry", "runtime_type": "Actor" }, { "term": "Screening Check", "runtime_type": "Object" }, { "term": "Search Run", "runtime_type": "Event" }, { "term": "Clearance Status", "runtime_type": "State" }, { "term": "Adjudication Decision", "runtime_type": "Decision" }, { "term": "Diligence Workflow", "runtime_type": "Workflow" }, { "term": "Red Flag", "runtime_type": "Object" }, { "term": "Adverse Media Hit", "runtime_type": "Event" }, { "term": "Due-Diligence Report", "runtime_type": "Artefact" }, { "term": "Cleared / Escalated", "runtime_type": "Outcome" }, { "term": "Sanctions Match", "runtime_type": "Event" }, { "term": "Turnaround Time", "runtime_type": "Learning" } ], "note": "Pre-employment screening and consumer-data checks are governed by GDPR/DPA, FCRA (US) and BS 7858 vetting standards." }, { "name": "Asset Tracing & Recovery", "operating_domains": [ "Asset & ownership mapping", "Corporate-structure unravelling", "Beneficial-owner identification", "Cross-border records search", "Freezing & preservation actions", "Enforcement & recovery strategy", "Recovered-value tracking" ], "vocabulary": [ { "term": "Tracing Investigator", "runtime_type": "Actor" }, { "term": "Target Entity", "runtime_type": "Actor" }, { "term": "Asset", "runtime_type": "Object" }, { "term": "Ownership Link Found", "runtime_type": "Event" }, { "term": "Asset Status (Frozen/Free)", "runtime_type": "State" }, { "term": "Pursue / Abandon Decision", "runtime_type": "Decision" }, { "term": "Tracing Workflow", "runtime_type": "Workflow" }, { "term": "Asset Map / Chart", "runtime_type": "Artefact" }, { "term": "Freezing Order Obtained", "runtime_type": "Event" }, { "term": "Beneficial Owner Identified", "runtime_type": "Outcome" }, { "term": "Asset Recovered", "runtime_type": "Outcome" }, { "term": "Recovery Memo", "runtime_type": "Artefact" }, { "term": "Recovery Rate", "runtime_type": "Learning" } ], "note": "Asset tracing and freezing engage civil-recovery law (e.g. POCA, freezing injunctions) and cross-jurisdiction disclosure." }, { "name": "Digital Forensics & eCrime", "operating_domains": [ "Device seizure & imaging", "Chain-of-custody logging", "Artefact & timeline extraction", "Deleted-data recovery", "Malware & log analysis", "Forensic-report production", "Expert-witness preparation" ], "vocabulary": [ { "term": "Forensic Examiner", "runtime_type": "Actor" }, { "term": "Exhibit Device", "runtime_type": "Object" }, { "term": "Forensic Image", "runtime_type": "Object" }, { "term": "Acquisition Performed", "runtime_type": "Event" }, { "term": "Chain of Custody", "runtime_type": "State" }, { "term": "Analysis Decision", "runtime_type": "Decision" }, { "term": "Examination Workflow", "runtime_type": "Workflow" }, { "term": "Recovered Artefact", "runtime_type": "Artefact" }, { "term": "Sealed / Examined", "runtime_type": "State" }, { "term": "Timeline Reconstructed", "runtime_type": "Event" }, { "term": "Forensic Report", "runtime_type": "Artefact" }, { "term": "Evidence Admissible", "runtime_type": "Outcome" }, { "term": "Examination Throughput", "runtime_type": "Learning" } ], "note": "Digital forensics must follow ACPO/ISO 17025 principles for evidential integrity and court admissibility." }, { "name": "Surveillance & Field Investigation", "operating_domains": [ "Tasking & operation planning", "Subject & location profiling", "Static & mobile surveillance logs", "Covertly captured media handling", "Observation-evidence recording", "Authorisation & proportionality review", "Surveillance-report compilation" ], "vocabulary": [ { "term": "Field Operative", "runtime_type": "Actor" }, { "term": "Subject", "runtime_type": "Actor" }, { "term": "Operation / Tasking", "runtime_type": "Object" }, { "term": "Observation Logged", "runtime_type": "Event" }, { "term": "Operation Status", "runtime_type": "State" }, { "term": "Deploy / Stand-Down", "runtime_type": "Decision" }, { "term": "Surveillance Workflow", "runtime_type": "Workflow" }, { "term": "Surveillance Log", "runtime_type": "Artefact" }, { "term": "Captured Media", "runtime_type": "Object" }, { "term": "Subject Sighted", "runtime_type": "Event" }, { "term": "Authorisation Granted", "runtime_type": "Outcome" }, { "term": "Surveillance Report", "runtime_type": "Artefact" }, { "term": "Objective Achieved", "runtime_type": "Outcome" }, { "term": "Hours on Target", "runtime_type": "Learning" } ], "note": "Directed/covert surveillance by public bodies requires RIPA authorisation; private surveillance must comply with GDPR/DPA and ICO guidance." } ] } ] }, { "name": "Non-Profit & Membership", "os": [ { "name": "n-charityOS", "buyer": "Charity CEO / Director of Finance & Operations at a registered charity or non-profit", "os_test": "Distinct buyer (charity trustees/exec), own budget line, regulator-shaped state model (restricted vs unrestricted funds, grant conditions, Gift Aid), and vocabulary no commercial CRM uses — passes the OS test against fundraising and membership tooling.", "sectors": [ { "name": "Grant-Making Foundations", "operating_domains": [ "open and rolling funding calls", "applicant pipeline and eligibility screening", "assessment panels and scoring", "award letters and grant agreements", "payment schedules and tranche releases", "grantee monitoring reports and milestones", "endowment and spend-down policy", "due-diligence and safeguarding checks" ], "vocabulary": [ { "term": "Applicant organisation", "runtime_type": "Actor" }, { "term": "Grant programme", "runtime_type": "Object" }, { "term": "Application", "runtime_type": "Object" }, { "term": "Eligibility check", "runtime_type": "Decision" }, { "term": "Assessment panel sitting", "runtime_type": "Event" }, { "term": "Funding decision", "runtime_type": "Decision" }, { "term": "Award letter", "runtime_type": "Artefact" }, { "term": "Grant agreement", "runtime_type": "Artefact" }, { "term": "In progress", "runtime_type": "State" }, { "term": "Awarded", "runtime_type": "State" }, { "term": "Payment tranche released", "runtime_type": "Event" }, { "term": "Monitoring report", "runtime_type": "Artefact" }, { "term": "Reporting cycle workflow", "runtime_type": "Workflow" }, { "term": "Outcomes achieved by grantee", "runtime_type": "Outcome" }, { "term": "Cost-per-outcome learning", "runtime_type": "Learning" } ], "note": "Regulated by the Charity Commission; grant due diligence must meet anti-terrorism/anti-money-laundering and safeguarding duties." }, { "name": "Service-Delivery Charities (frontline care)", "operating_domains": [ "service user referrals and intake", "case files and support plans", "session and appointment scheduling", "key-worker caseloads", "safeguarding incidents and escalation", "service contracts and outcomes frameworks", "frontline staff and volunteer rotas", "outcome-star and wellbeing assessments" ], "vocabulary": [ { "term": "Service user / beneficiary", "runtime_type": "Actor" }, { "term": "Key worker", "runtime_type": "Actor" }, { "term": "Referral", "runtime_type": "Object" }, { "term": "Case file", "runtime_type": "Object" }, { "term": "Support plan", "runtime_type": "Artefact" }, { "term": "Intake assessment", "runtime_type": "Event" }, { "term": "Eligibility / consent decision", "runtime_type": "Decision" }, { "term": "On the waiting list", "runtime_type": "State" }, { "term": "Active case", "runtime_type": "State" }, { "term": "Safeguarding incident", "runtime_type": "Event" }, { "term": "Escalation to designated lead", "runtime_type": "Decision" }, { "term": "Support session delivered", "runtime_type": "Event" }, { "term": "Case closure workflow", "runtime_type": "Workflow" }, { "term": "Outcome Star progress", "runtime_type": "Outcome" }, { "term": "Distance-travelled learning", "runtime_type": "Learning" } ], "note": "Handles special-category personal data and safeguarding; bound by GDPR, DBS checks, and CQC/Ofsted regimes for regulated care or education services." }, { "name": "International NGOs & Humanitarian Aid", "operating_domains": [ "country programmes and field offices", "humanitarian appeals and emergency responses", "restricted donor grants and compliance", "beneficiary registration and distribution", "in-kind aid and supply logistics", "partner sub-grants and capacity building", "field safety and security incidents", "donor reporting against logframes" ], "vocabulary": [ { "term": "Beneficiary household", "runtime_type": "Actor" }, { "term": "Implementing partner", "runtime_type": "Actor" }, { "term": "Country programme", "runtime_type": "Object" }, { "term": "Restricted donor grant", "runtime_type": "Object" }, { "term": "Emergency appeal launched", "runtime_type": "Event" }, { "term": "Go / no-go response decision", "runtime_type": "Decision" }, { "term": "Distribution", "runtime_type": "Event" }, { "term": "Logframe / results framework", "runtime_type": "Artefact" }, { "term": "Mobilising", "runtime_type": "State" }, { "term": "Grant under-spend flagged", "runtime_type": "State" }, { "term": "Security incident report", "runtime_type": "Artefact" }, { "term": "Sub-grant disbursement workflow", "runtime_type": "Workflow" }, { "term": "Beneficiaries reached", "runtime_type": "Outcome" }, { "term": "Cost-efficiency learning", "runtime_type": "Learning" } ], "note": "Subject to donor compliance (FCDO/USAID/ECHO), sanctions screening, and counter-terrorism financing rules on fund transfers." }, { "name": "Faith & Religious Organisations", "operating_domains": [ "congregation and membership rolls", "weekly services and liturgical calendar", "giving, tithes and planned offerings", "pastoral care and prayer requests", "rites of passage (baptisms, weddings, funerals)", "ministries, small groups and rotas", "building usage and facilities hire", "safeguarding and pastoral incidents" ], "vocabulary": [ { "term": "Congregant / member", "runtime_type": "Actor" }, { "term": "Minister / clergy", "runtime_type": "Actor" }, { "term": "Membership roll", "runtime_type": "Object" }, { "term": "Service / liturgy", "runtime_type": "Object" }, { "term": "Tithe / offering", "runtime_type": "Object" }, { "term": "Service held", "runtime_type": "Event" }, { "term": "Rite of passage booked", "runtime_type": "Decision" }, { "term": "In good standing", "runtime_type": "State" }, { "term": "Pastoral visit", "runtime_type": "Event" }, { "term": "Giving statement", "runtime_type": "Artefact" }, { "term": "Rota / serving schedule", "runtime_type": "Artefact" }, { "term": "Service planning workflow", "runtime_type": "Workflow" }, { "term": "Safeguarding concern raised", "runtime_type": "Event" }, { "term": "Discipleship / spiritual growth", "runtime_type": "Outcome" }, { "term": "Attendance & giving trend learning", "runtime_type": "Learning" } ], "note": "Religious charities sit under Charity Commission registration and statutory safeguarding duties for children and vulnerable adults." }, { "name": "Community & Social Enterprises", "operating_domains": [ "community projects and activity programmes", "local membership and participation", "trading income and social-enterprise services", "community shares and asset-locked governance", "venue and facilities management", "small grants and crowdfunding", "social value and impact tracking", "local partnerships and referrals" ], "vocabulary": [ { "term": "Community member", "runtime_type": "Actor" }, { "term": "Project lead", "runtime_type": "Actor" }, { "term": "Community project", "runtime_type": "Object" }, { "term": "Activity programme", "runtime_type": "Object" }, { "term": "Trading transaction", "runtime_type": "Object" }, { "term": "Activity session run", "runtime_type": "Event" }, { "term": "Project go-ahead decision", "runtime_type": "Decision" }, { "term": "Pilot stage", "runtime_type": "State" }, { "term": "Funded", "runtime_type": "State" }, { "term": "Community share offer", "runtime_type": "Artefact" }, { "term": "Impact report", "runtime_type": "Artefact" }, { "term": "Programme delivery workflow", "runtime_type": "Workflow" }, { "term": "Social value generated", "runtime_type": "Outcome" }, { "term": "Participation-rate learning", "runtime_type": "Learning" } ], "note": "Community Interest Companies and asset-locked enterprises are regulated by the CIC Regulator alongside trading-subsidiary tax rules." }, { "name": "Grant-Seeking & Trust Fundraising Teams", "operating_domains": [ "prospect research and funder pipelines", "bid and proposal development", "deadline calendar and submissions", "restricted income forecasting", "funder relationship cultivation", "grant claims and acquittals", "compliance with funder conditions", "win/loss tracking and feedback" ], "vocabulary": [ { "term": "Funder / trust", "runtime_type": "Actor" }, { "term": "Bid writer", "runtime_type": "Actor" }, { "term": "Funding prospect", "runtime_type": "Object" }, { "term": "Bid / proposal", "runtime_type": "Object" }, { "term": "Submission deadline", "runtime_type": "Event" }, { "term": "Bid submitted", "runtime_type": "Event" }, { "term": "Apply / decline-to-apply decision", "runtime_type": "Decision" }, { "term": "In cultivation", "runtime_type": "State" }, { "term": "Awarded / declined", "runtime_type": "State" }, { "term": "Acquittal report", "runtime_type": "Artefact" }, { "term": "Funder feedback note", "runtime_type": "Artefact" }, { "term": "Pipeline-to-claim workflow", "runtime_type": "Workflow" }, { "term": "Restricted income secured", "runtime_type": "Outcome" }, { "term": "Bid win-rate learning", "runtime_type": "Learning" } ] } ] }, { "name": "n-membershipOS", "buyer": "Head of Membership / Membership Director at a member-based body (society, club, professional body)", "os_test": "Buyer owns a dedicated membership P&L; the core state model is the recurring member lifecycle (join→renew→lapse→win-back) with tiered entitlements and dues — a distinctive runtime no fundraising or association governance tool replicates.", "sectors": [ { "name": "Professional Bodies & Institutes", "operating_domains": [ "membership grades and progression", "qualifications and chartered status", "CPD logging and audit", "annual subscriptions and dues", "registers and designatory letters", "events, branches and special-interest groups", "code-of-conduct and disciplinary cases", "member benefits and entitlements" ], "vocabulary": [ { "term": "Member", "runtime_type": "Actor" }, { "term": "Assessor", "runtime_type": "Actor" }, { "term": "Membership grade", "runtime_type": "Object" }, { "term": "Subscription", "runtime_type": "Object" }, { "term": "CPD record", "runtime_type": "Object" }, { "term": "Grade upgrade application", "runtime_type": "Event" }, { "term": "Chartered-status decision", "runtime_type": "Decision" }, { "term": "In good standing", "runtime_type": "State" }, { "term": "Lapsed", "runtime_type": "State" }, { "term": "Membership certificate", "runtime_type": "Artefact" }, { "term": "Professional register entry", "runtime_type": "Artefact" }, { "term": "Renewal workflow", "runtime_type": "Workflow" }, { "term": "Disciplinary case raised", "runtime_type": "Event" }, { "term": "Continued competence", "runtime_type": "Outcome" }, { "term": "Retention-rate learning", "runtime_type": "Learning" } ], "note": "Chartered bodies and statutory regulators (e.g. healthcare/legal/engineering registers) operate under Privy Council charters or statutory regulation of the protected register." }, { "name": "Trade Associations & Industry Bodies", "operating_domains": [ "corporate membership and seats", "sector advocacy and consultations", "standards, codes and accreditation", "member committees and working groups", "industry events and conferences", "market intelligence and benchmarking", "member directory and kitemarks", "tiered corporate dues" ], "vocabulary": [ { "term": "Member company", "runtime_type": "Actor" }, { "term": "Primary contact", "runtime_type": "Actor" }, { "term": "Corporate membership", "runtime_type": "Object" }, { "term": "Accreditation scheme", "runtime_type": "Object" }, { "term": "Consultation response", "runtime_type": "Artefact" }, { "term": "Accreditation audit", "runtime_type": "Event" }, { "term": "Accreditation pass/fail decision", "runtime_type": "Decision" }, { "term": "Accredited", "runtime_type": "State" }, { "term": "Suspended", "runtime_type": "State" }, { "term": "Member kitemark / badge", "runtime_type": "Artefact" }, { "term": "Working group convened", "runtime_type": "Event" }, { "term": "Accreditation renewal workflow", "runtime_type": "Workflow" }, { "term": "Policy win for sector", "runtime_type": "Outcome" }, { "term": "Member-value benchmarking", "runtime_type": "Learning" } ], "note": "Accreditation and standards schemes may carry consumer-protection or competition-law obligations on information sharing between members." }, { "name": "Membership Clubs & Societies", "operating_domains": [ "membership categories and waiting lists", "joining and proposer/seconder process", "club facilities and bookings", "member account and bar/dining tabs", "events and social calendar", "house rules and member conduct", "annual dues and joining fees", "guest passes and reciprocal clubs" ], "vocabulary": [ { "term": "Club member", "runtime_type": "Actor" }, { "term": "Proposer", "runtime_type": "Actor" }, { "term": "Membership category", "runtime_type": "Object" }, { "term": "Member account / tab", "runtime_type": "Object" }, { "term": "Application proposed", "runtime_type": "Event" }, { "term": "Committee admission decision", "runtime_type": "Decision" }, { "term": "On the waiting list", "runtime_type": "State" }, { "term": "Active member", "runtime_type": "State" }, { "term": "Facility booking made", "runtime_type": "Event" }, { "term": "Membership card", "runtime_type": "Artefact" }, { "term": "Statement of account", "runtime_type": "Artefact" }, { "term": "Joining workflow", "runtime_type": "Workflow" }, { "term": "Conduct breach logged", "runtime_type": "Event" }, { "term": "Member satisfaction", "runtime_type": "Outcome" }, { "term": "Lapse-risk learning", "runtime_type": "Learning" } ], "note": "Members' clubs serving alcohol require a club premises certificate under the Licensing Act." }, { "name": "Subscription Communities & Memberships (digital)", "operating_domains": [ "paid tiers and entitlements", "content gating and access control", "recurring billing and dunning", "community spaces and forums", "onboarding and activation flows", "perks, discounts and partner offers", "churn and win-back campaigns", "member engagement scoring" ], "vocabulary": [ { "term": "Subscriber", "runtime_type": "Actor" }, { "term": "Community manager", "runtime_type": "Actor" }, { "term": "Membership tier", "runtime_type": "Object" }, { "term": "Entitlement", "runtime_type": "Object" }, { "term": "Recurring charge attempted", "runtime_type": "Event" }, { "term": "Upgrade / downgrade decision", "runtime_type": "Decision" }, { "term": "Trialing", "runtime_type": "State" }, { "term": "Past due / dunning", "runtime_type": "State" }, { "term": "Access pass / licence", "runtime_type": "Artefact" }, { "term": "Onboarding flow completed", "runtime_type": "Event" }, { "term": "Win-back workflow", "runtime_type": "Workflow" }, { "term": "Engagement score", "runtime_type": "Outcome" }, { "term": "Churn-driver learning", "runtime_type": "Learning" }, { "term": "Lifetime value", "runtime_type": "Outcome" } ] }, { "name": "Alumni & Affinity Networks", "operating_domains": [ "alumni records and graduation cohorts", "chapters and regional groups", "reunions and signature events", "mentoring and career networks", "affinity giving and class campaigns", "lifelong-learning offers", "wall-of-fame and recognition", "engagement segmentation" ], "vocabulary": [ { "term": "Alumnus / alumna", "runtime_type": "Actor" }, { "term": "Chapter lead", "runtime_type": "Actor" }, { "term": "Alumni record", "runtime_type": "Object" }, { "term": "Graduation cohort", "runtime_type": "Object" }, { "term": "Reunion held", "runtime_type": "Event" }, { "term": "Mentor-match decision", "runtime_type": "Decision" }, { "term": "Engaged", "runtime_type": "State" }, { "term": "Lost / no contact", "runtime_type": "State" }, { "term": "Class gift appeal", "runtime_type": "Artefact" }, { "term": "Mentoring match made", "runtime_type": "Event" }, { "term": "Re-engagement workflow", "runtime_type": "Workflow" }, { "term": "Alumni engagement uplift", "runtime_type": "Outcome" }, { "term": "Affinity-giving learning", "runtime_type": "Learning" }, { "term": "Network directory", "runtime_type": "Artefact" } ] }, { "name": "Unions & Worker Membership Bodies", "operating_domains": [ "member recruitment and workplace branches", "dues and check-off payroll deduction", "casework and grievances", "collective bargaining and ballots", "reps and stewards network", "legal support and representation", "campaigns and industrial action", "membership density tracking" ], "vocabulary": [ { "term": "Union member", "runtime_type": "Actor" }, { "term": "Workplace rep / steward", "runtime_type": "Actor" }, { "term": "Branch", "runtime_type": "Object" }, { "term": "Dues / subscription", "runtime_type": "Object" }, { "term": "Casework / grievance", "runtime_type": "Object" }, { "term": "Industrial-action ballot held", "runtime_type": "Event" }, { "term": "Take-case decision", "runtime_type": "Decision" }, { "term": "In dispute", "runtime_type": "State" }, { "term": "In arrears", "runtime_type": "State" }, { "term": "Recognition agreement", "runtime_type": "Artefact" }, { "term": "Grievance hearing", "runtime_type": "Event" }, { "term": "Bargaining round workflow", "runtime_type": "Workflow" }, { "term": "Case outcome won", "runtime_type": "Outcome" }, { "term": "Membership-density learning", "runtime_type": "Learning" } ], "note": "Trade unions are statutorily regulated by the Certification Officer; industrial-action ballots must meet legal thresholds and notice rules." } ] }, { "name": "n-associationOS", "buyer": "Company Secretary / Governance & Operations Lead at an association, federation or governing body", "os_test": "The buyer is a governance owner, not a membership marketer; the runtime is built around constitutional state — committees, motions, votes, mandates and terms of office — a distinct model from membership lifecycle or fundraising.", "sectors": [ { "name": "Sports Governing Bodies & Leagues", "operating_domains": [ "affiliated clubs and registrations", "player and official licensing", "competition fixtures and results", "discipline and integrity cases", "talent pathways and squads", "coaching qualifications and CPD", "facilities and venue sanctioning", "grants and funding distribution" ], "vocabulary": [ { "term": "Affiliated club", "runtime_type": "Actor" }, { "term": "Registered player", "runtime_type": "Actor" }, { "term": "Competition", "runtime_type": "Object" }, { "term": "Player registration", "runtime_type": "Object" }, { "term": "Fixture played", "runtime_type": "Event" }, { "term": "Eligibility ruling", "runtime_type": "Decision" }, { "term": "Registered / cleared to play", "runtime_type": "State" }, { "term": "Suspended", "runtime_type": "State" }, { "term": "Disciplinary charge", "runtime_type": "Event" }, { "term": "Match report", "runtime_type": "Artefact" }, { "term": "Coaching licence", "runtime_type": "Artefact" }, { "term": "Sanctioning workflow", "runtime_type": "Workflow" }, { "term": "Participation growth", "runtime_type": "Outcome" }, { "term": "Pathway-conversion learning", "runtime_type": "Learning" } ], "note": "Bound by anti-doping (WADA/UKAD), safeguarding in sport, and integrity/anti-corruption regulation; some hold statutory or public-funding (e.g. Sport England) duties." }, { "name": "Federations & Umbrella Bodies", "operating_domains": [ "affiliated member organisations", "national / regional / local structure", "council and delegate representation", "shared policy and position-setting", "affiliation fees and quotas", "capacity-building and toolkits", "sector-wide standards", "collective campaigns" ], "vocabulary": [ { "term": "Affiliated organisation", "runtime_type": "Actor" }, { "term": "Delegate", "runtime_type": "Actor" }, { "term": "Affiliation", "runtime_type": "Object" }, { "term": "Policy position", "runtime_type": "Object" }, { "term": "Council meeting held", "runtime_type": "Event" }, { "term": "Position-adoption decision", "runtime_type": "Decision" }, { "term": "Affiliated", "runtime_type": "State" }, { "term": "Quota unmet", "runtime_type": "State" }, { "term": "Joint statement", "runtime_type": "Artefact" }, { "term": "Toolkit / guidance pack", "runtime_type": "Artefact" }, { "term": "Affiliation renewal workflow", "runtime_type": "Workflow" }, { "term": "Sector alignment achieved", "runtime_type": "Outcome" }, { "term": "Member-coverage learning", "runtime_type": "Learning" }, { "term": "Delegate vote cast", "runtime_type": "Event" } ] }, { "name": "Boards & Governance (trustee/committee operations)", "operating_domains": [ "board and committee structure", "meeting agendas and board packs", "motions, resolutions and voting", "trustee terms and succession", "registers of interest and conflicts", "delegated authority and policies", "minutes and action tracking", "AGM and statutory filings" ], "vocabulary": [ { "term": "Trustee / director", "runtime_type": "Actor" }, { "term": "Company secretary", "runtime_type": "Actor" }, { "term": "Committee", "runtime_type": "Object" }, { "term": "Motion / resolution", "runtime_type": "Object" }, { "term": "Board meeting convened", "runtime_type": "Event" }, { "term": "Vote / resolution decision", "runtime_type": "Decision" }, { "term": "Quorate", "runtime_type": "State" }, { "term": "Conflict declared", "runtime_type": "State" }, { "term": "Board pack", "runtime_type": "Artefact" }, { "term": "Minutes", "runtime_type": "Artefact" }, { "term": "Resolution carried", "runtime_type": "Event" }, { "term": "AGM workflow", "runtime_type": "Workflow" }, { "term": "Decision enacted", "runtime_type": "Outcome" }, { "term": "Governance-health learning", "runtime_type": "Learning" } ], "note": "Trustee duties, conflict-of-interest registers and statutory filings sit under Charity Commission and Companies House obligations." }, { "name": "Standards & Certification Bodies", "operating_domains": [ "certification schemes and scopes", "applicant assessment and audits", "auditor competence and assignment", "certificates and registers", "surveillance and re-certification", "non-conformities and corrective actions", "scheme rules and impartiality", "appeals and complaints" ], "vocabulary": [ { "term": "Certified organisation", "runtime_type": "Actor" }, { "term": "Lead auditor", "runtime_type": "Actor" }, { "term": "Certification scheme", "runtime_type": "Object" }, { "term": "Audit", "runtime_type": "Object" }, { "term": "Audit conducted", "runtime_type": "Event" }, { "term": "Certification decision", "runtime_type": "Decision" }, { "term": "Certified", "runtime_type": "State" }, { "term": "Non-conformity open", "runtime_type": "State" }, { "term": "Certificate", "runtime_type": "Artefact" }, { "term": "Audit report", "runtime_type": "Artefact" }, { "term": "Corrective action closed", "runtime_type": "Event" }, { "term": "Re-certification workflow", "runtime_type": "Workflow" }, { "term": "Conformance assured", "runtime_type": "Outcome" }, { "term": "Non-conformity-trend learning", "runtime_type": "Learning" } ], "note": "Certification bodies are themselves accredited (e.g. UKAS/ISO 17021) and must maintain impartiality and competence rules." }, { "name": "Self-Regulatory & Disciplinary Bodies", "operating_domains": [ "registrant and licensee records", "complaints intake and triage", "investigations and case examiners", "fitness-to-practise / conduct hearings", "sanctions and undertakings", "appeals and review panels", "standards and code of conduct", "publication of determinations" ], "vocabulary": [ { "term": "Registrant", "runtime_type": "Actor" }, { "term": "Case examiner", "runtime_type": "Actor" }, { "term": "Complaint", "runtime_type": "Object" }, { "term": "Investigation case", "runtime_type": "Object" }, { "term": "Hearing held", "runtime_type": "Event" }, { "term": "Fitness-to-practise decision", "runtime_type": "Decision" }, { "term": "Under investigation", "runtime_type": "State" }, { "term": "Sanctioned / struck off", "runtime_type": "State" }, { "term": "Determination / ruling", "runtime_type": "Artefact" }, { "term": "Undertaking", "runtime_type": "Artefact" }, { "term": "Sanction imposed", "runtime_type": "Event" }, { "term": "Casework workflow", "runtime_type": "Workflow" }, { "term": "Public protection upheld", "runtime_type": "Outcome" }, { "term": "Complaint-pattern learning", "runtime_type": "Learning" } ], "note": "Statutory regulators run fitness-to-practise/conduct proceedings under their governing legislation with rights of appeal." } ] }, { "name": "n-fundraisingOS", "buyer": "Director of Fundraising / Development at a charity or cause-led organisation", "os_test": "Owns the income-generation budget and targets; runtime is built around the donor journey and income pipeline (prospect→ask→gift→steward) with consent, Gift Aid and appeal attribution — distinct from grant assessment, governance or membership dues.", "sectors": [ { "name": "Individual Giving & Direct Marketing", "operating_domains": [ "supporter database and segmentation", "appeals and direct-mail campaigns", "regular giving and Direct Debits", "donation pages and online forms", "Gift Aid declarations and claims", "consent and preference management", "donor journeys and welcome series", "attribution and campaign ROI" ], "vocabulary": [ { "term": "Supporter / donor", "runtime_type": "Actor" }, { "term": "Fundraiser", "runtime_type": "Actor" }, { "term": "Appeal / campaign", "runtime_type": "Object" }, { "term": "Donation", "runtime_type": "Object" }, { "term": "Regular gift / Direct Debit", "runtime_type": "Object" }, { "term": "Gift received", "runtime_type": "Event" }, { "term": "Ask-amount decision", "runtime_type": "Decision" }, { "term": "Active donor", "runtime_type": "State" }, { "term": "Lapsed donor", "runtime_type": "State" }, { "term": "Gift Aid declaration", "runtime_type": "Artefact" }, { "term": "Thank-you / receipt", "runtime_type": "Artefact" }, { "term": "Donor journey workflow", "runtime_type": "Workflow" }, { "term": "Income raised", "runtime_type": "Outcome" }, { "term": "Return-on-investment learning", "runtime_type": "Learning" } ], "note": "Regulated by the Fundraising Regulator and ICO; Gift Aid claims to HMRC and consent/PECR rules govern marketing contact." }, { "name": "Major Gifts & Philanthropy", "operating_domains": [ "prospect portfolios and wealth screening", "cultivation and stewardship plans", "solicitation and the ask", "pledges and multi-year commitments", "gift agreements and naming rights", "donor recognition and events", "capital and endowment campaigns", "moves management pipeline" ], "vocabulary": [ { "term": "Major donor / prospect", "runtime_type": "Actor" }, { "term": "Relationship manager", "runtime_type": "Actor" }, { "term": "Prospect portfolio", "runtime_type": "Object" }, { "term": "Pledge", "runtime_type": "Object" }, { "term": "Cultivation meeting held", "runtime_type": "Event" }, { "term": "Move-to-ask decision", "runtime_type": "Decision" }, { "term": "In cultivation", "runtime_type": "State" }, { "term": "Pledged", "runtime_type": "State" }, { "term": "Gift agreement", "runtime_type": "Artefact" }, { "term": "Proposal / case for support", "runtime_type": "Artefact" }, { "term": "Ask made", "runtime_type": "Event" }, { "term": "Moves-management workflow", "runtime_type": "Workflow" }, { "term": "Major gift secured", "runtime_type": "Outcome" }, { "term": "Pipeline-velocity learning", "runtime_type": "Learning" } ], "note": "Subject to ethical-acceptance/due-diligence policies and the Fundraising Regulator's code on high-value relationships." }, { "name": "Corporate Partnerships & Sponsorship", "operating_domains": [ "corporate prospect pipeline", "charity-of-the-year and partnerships", "sponsorship packages and benefits", "employee fundraising and matched giving", "payroll giving schemes", "partnership agreements and reporting", "cause-related marketing campaigns", "account management and renewals" ], "vocabulary": [ { "term": "Corporate partner", "runtime_type": "Actor" }, { "term": "Partnerships manager", "runtime_type": "Actor" }, { "term": "Partnership", "runtime_type": "Object" }, { "term": "Sponsorship package", "runtime_type": "Object" }, { "term": "Pitch delivered", "runtime_type": "Event" }, { "term": "Partnership go/no-go decision", "runtime_type": "Decision" }, { "term": "Live partnership", "runtime_type": "State" }, { "term": "Up for renewal", "runtime_type": "State" }, { "term": "Partnership agreement", "runtime_type": "Artefact" }, { "term": "Impact report to partner", "runtime_type": "Artefact" }, { "term": "Matched-giving claim", "runtime_type": "Event" }, { "term": "Account-management workflow", "runtime_type": "Workflow" }, { "term": "Partnership income & reach", "runtime_type": "Outcome" }, { "term": "Renewal-likelihood learning", "runtime_type": "Learning" } ], "note": "Cause-related marketing claims must meet ASA/CAP advertising rules and commercial-participator disclosure under charity law." }, { "name": "Events & Community Fundraising", "operating_domains": [ "challenge and mass-participation events", "community groups and volunteer organisers", "fundraising pages and sponsorship", "DIY and in-memory fundraising", "event logistics and registrations", "income reconciliation per event", "supporter recruitment and retention", "merchandise and collections" ], "vocabulary": [ { "term": "Participant / fundraiser", "runtime_type": "Actor" }, { "term": "Community organiser", "runtime_type": "Actor" }, { "term": "Fundraising event", "runtime_type": "Object" }, { "term": "Fundraising page", "runtime_type": "Object" }, { "term": "Registration received", "runtime_type": "Event" }, { "term": "Place-allocation decision", "runtime_type": "Decision" }, { "term": "Registered", "runtime_type": "State" }, { "term": "Target reached", "runtime_type": "State" }, { "term": "Sponsorship form", "runtime_type": "Artefact" }, { "term": "Event completed", "runtime_type": "Event" }, { "term": "Income reconciliation workflow", "runtime_type": "Workflow" }, { "term": "Net event income", "runtime_type": "Outcome" }, { "term": "Cost-per-acquired-supporter learning", "runtime_type": "Learning" }, { "term": "In-memory tribute fund", "runtime_type": "Artefact" } ], "note": "Public collections require local-authority/Metropolitan Police street and house-to-house collection licences." }, { "name": "Legacy & In-Memory Giving", "operating_domains": [ "legacy pledger relationships", "will-writing and gift-in-will promotion", "estate notifications and probate cases", "legacy income forecasting", "executor and solicitor liaison", "in-memory and tribute funds", "legacy stewardship and recognition", "case-by-case estate administration" ], "vocabulary": [ { "term": "Legacy pledger", "runtime_type": "Actor" }, { "term": "Executor / solicitor", "runtime_type": "Actor" }, { "term": "Legacy pledge", "runtime_type": "Object" }, { "term": "Estate case", "runtime_type": "Object" }, { "term": "Estate notified", "runtime_type": "Event" }, { "term": "Estate-acceptance decision", "runtime_type": "Decision" }, { "term": "Pledged in will", "runtime_type": "State" }, { "term": "In probate", "runtime_type": "State" }, { "term": "Notification of death / will extract", "runtime_type": "Artefact" }, { "term": "Legacy payment received", "runtime_type": "Event" }, { "term": "Estate-administration workflow", "runtime_type": "Workflow" }, { "term": "Legacy income realised", "runtime_type": "Outcome" }, { "term": "Pledge-to-realisation learning", "runtime_type": "Learning" }, { "term": "Legacy forecast", "runtime_type": "Artefact" } ], "note": "Estate administration intersects probate law and HMRC inheritance-tax exemptions for charitable gifts." }, { "name": "Grants & Statutory Income (income side)", "operating_domains": [ "statutory and lottery funding pipelines", "tenders and service contracts", "full-cost recovery and budgets", "drawdown claims and invoicing", "outcome and KPI reporting", "contract compliance and variations", "restricted-income tracking", "funder relationship management" ], "vocabulary": [ { "term": "Statutory funder / commissioner", "runtime_type": "Actor" }, { "term": "Contracts manager", "runtime_type": "Actor" }, { "term": "Funding contract", "runtime_type": "Object" }, { "term": "Drawdown claim", "runtime_type": "Object" }, { "term": "Claim submitted", "runtime_type": "Event" }, { "term": "Bid-or-pass decision", "runtime_type": "Decision" }, { "term": "Contracted", "runtime_type": "State" }, { "term": "Claim overdue", "runtime_type": "State" }, { "term": "Contract variation", "runtime_type": "Artefact" }, { "term": "KPI report", "runtime_type": "Artefact" }, { "term": "Payment milestone met", "runtime_type": "Event" }, { "term": "Claims workflow", "runtime_type": "Workflow" }, { "term": "Statutory income secured", "runtime_type": "Outcome" }, { "term": "Full-cost-recovery learning", "runtime_type": "Learning" } ], "note": "Public procurement and grant funding (e.g. National Lottery, local authorities) carries subsidy-control and full-cost-recovery compliance." } ] }, { "name": "n-volunteerOS", "buyer": "Head of Volunteering / Volunteer Manager at a charity, public body or community organisation", "os_test": "Distinct buyer owning volunteer capacity as a managed resource; runtime is built around the volunteer lifecycle (recruit→vet→deploy→recognise) with shift scheduling, DBS clearance and hours-tracking — a model neither HR nor donor systems carry.", "sectors": [ { "name": "Episodic & Event Volunteering", "operating_domains": [ "volunteer roles and shift patterns", "event rotas and self-sign-up", "check-in and attendance", "team leaders and zones", "kit, briefings and induction", "no-show and standby cover", "hours and recognition", "post-event feedback" ], "vocabulary": [ { "term": "Volunteer", "runtime_type": "Actor" }, { "term": "Team leader", "runtime_type": "Actor" }, { "term": "Volunteer role", "runtime_type": "Object" }, { "term": "Shift", "runtime_type": "Object" }, { "term": "Sign-up received", "runtime_type": "Event" }, { "term": "Shift-allocation decision", "runtime_type": "Decision" }, { "term": "Confirmed", "runtime_type": "State" }, { "term": "No-show", "runtime_type": "State" }, { "term": "Checked in", "runtime_type": "Event" }, { "term": "Rota / schedule", "runtime_type": "Artefact" }, { "term": "Hours logged", "runtime_type": "Outcome" }, { "term": "Scheduling workflow", "runtime_type": "Workflow" }, { "term": "Certificate of thanks", "runtime_type": "Artefact" }, { "term": "Fill-rate learning", "runtime_type": "Learning" } ] }, { "name": "Regular & Vetted Volunteer Roles", "operating_domains": [ "ongoing role descriptions", "applications and interviews", "DBS / background checks and references", "induction and training records", "supervision and one-to-ones", "ongoing availability and rotas", "expenses and reimbursements", "retention and exit" ], "vocabulary": [ { "term": "Regular volunteer", "runtime_type": "Actor" }, { "term": "Volunteer supervisor", "runtime_type": "Actor" }, { "term": "Role profile", "runtime_type": "Object" }, { "term": "Application", "runtime_type": "Object" }, { "term": "Interview held", "runtime_type": "Event" }, { "term": "Recruitment decision", "runtime_type": "Decision" }, { "term": "Awaiting clearance", "runtime_type": "State" }, { "term": "Active / deployed", "runtime_type": "State" }, { "term": "DBS clearance received", "runtime_type": "Event" }, { "term": "Reference / DBS certificate", "runtime_type": "Artefact" }, { "term": "Training record", "runtime_type": "Artefact" }, { "term": "Onboarding workflow", "runtime_type": "Workflow" }, { "term": "Volunteer retention", "runtime_type": "Outcome" }, { "term": "Drop-off-point learning", "runtime_type": "Learning" } ], "note": "Roles with children or vulnerable adults require DBS checks and safer-recruitment practice under safeguarding law." }, { "name": "Trustee & Skilled / Pro-Bono Volunteering", "operating_domains": [ "trustee and board vacancies", "skills-matching and brokerage", "pro-bono project scoping", "term limits and rotation", "skills audits and gap analysis", "mentoring and advisory roles", "induction packs and inductions", "impact of skilled contributions" ], "vocabulary": [ { "term": "Skilled volunteer", "runtime_type": "Actor" }, { "term": "Brokerage / matcher", "runtime_type": "Actor" }, { "term": "Pro-bono project", "runtime_type": "Object" }, { "term": "Role / vacancy", "runtime_type": "Object" }, { "term": "Match proposed", "runtime_type": "Event" }, { "term": "Appointment decision", "runtime_type": "Decision" }, { "term": "Shortlisted", "runtime_type": "State" }, { "term": "Appointed", "runtime_type": "State" }, { "term": "Skills audit", "runtime_type": "Artefact" }, { "term": "Project delivered", "runtime_type": "Event" }, { "term": "Matching workflow", "runtime_type": "Workflow" }, { "term": "Skills gap closed", "runtime_type": "Outcome" }, { "term": "Match-success learning", "runtime_type": "Learning" }, { "term": "Induction pack", "runtime_type": "Artefact" } ], "note": "Trustee appointments require eligibility/disqualification checks under the Charities Act." }, { "name": "Community & Mutual-Aid Networks", "operating_domains": [ "neighbourhood help requests", "local volunteer responders", "task matching and dispatch", "befriending and check-in calls", "good-neighbour rounds", "local coordinators and hubs", "safeguarding for informal help", "reach and response times" ], "vocabulary": [ { "term": "Community responder", "runtime_type": "Actor" }, { "term": "Person needing help", "runtime_type": "Actor" }, { "term": "Help request / task", "runtime_type": "Object" }, { "term": "Local hub", "runtime_type": "Object" }, { "term": "Request raised", "runtime_type": "Event" }, { "term": "Task-assignment decision", "runtime_type": "Decision" }, { "term": "Open / unassigned", "runtime_type": "State" }, { "term": "In progress", "runtime_type": "State" }, { "term": "Task completed", "runtime_type": "Event" }, { "term": "Match / dispatch note", "runtime_type": "Artefact" }, { "term": "Dispatch workflow", "runtime_type": "Workflow" }, { "term": "Need met / isolation reduced", "runtime_type": "Outcome" }, { "term": "Response-time learning", "runtime_type": "Learning" }, { "term": "Safeguarding flag", "runtime_type": "State" } ], "note": "Informal befriending and home-visit help still trigger safeguarding and lone-working duties of care." }, { "name": "Volunteer-Led Operations (charity shops & services)", "operating_domains": [ "shop and site rotas", "till and stock handled by volunteers", "Gift Aid on donated goods", "volunteer team management", "opening cover and key-holders", "donation processing and sorting", "health-and-safety and training", "shop performance and hours" ], "vocabulary": [ { "term": "Shop volunteer", "runtime_type": "Actor" }, { "term": "Shop manager", "runtime_type": "Actor" }, { "term": "Shop rota", "runtime_type": "Object" }, { "term": "Donated goods", "runtime_type": "Object" }, { "term": "Shift covered", "runtime_type": "Event" }, { "term": "Cover-gap decision", "runtime_type": "Decision" }, { "term": "Open / staffed", "runtime_type": "State" }, { "term": "Uncovered shift", "runtime_type": "State" }, { "term": "Gift Aid on goods signed", "runtime_type": "Event" }, { "term": "Volunteer agreement", "runtime_type": "Artefact" }, { "term": "Sales / till report", "runtime_type": "Artefact" }, { "term": "Rota-cover workflow", "runtime_type": "Workflow" }, { "term": "Hours contributed & shop income", "runtime_type": "Outcome" }, { "term": "Cover-reliability learning", "runtime_type": "Learning" } ], "note": "Retail Gift Aid on donated goods requires HMRC agency-sale agreements; food/electrical resale carries trading-standards duties." } ] } ] }, { "name": "AI-Native & Emerging", "os": [ { "name": "n-agentOS", "buyer": "Heads of AI / platform engineering leaders at companies deploying autonomous LLM agents into production workflows.", "os_test": "Distinct buyer (AI platform team), own budget line (agent infra spend), unique state model (agent runs, tool calls, memory, traces) and vocabulary that no CRM/RPA tool shares; repeatable vendors (LangChain, CrewAI, Sierra) prove the category.", "sectors": [ { "name": "Agent Orchestration & Runtime", "operating_domains": [ "Agent definitions", "Tool registries", "Run executions", "Planner/router logic", "Concurrency & queues", "Fallback & retry policies", "Sandboxed execution environments", "Agent versions & rollouts" ], "vocabulary": [ { "term": "Agent", "runtime_type": "Actor" }, { "term": "Tool", "runtime_type": "Object" }, { "term": "Run", "runtime_type": "Workflow" }, { "term": "Tool call", "runtime_type": "Event" }, { "term": "Plan", "runtime_type": "Artefact" }, { "term": "Step", "runtime_type": "Event" }, { "term": "Routing decision", "runtime_type": "Decision" }, { "term": "Run status", "runtime_type": "State" }, { "term": "Handoff", "runtime_type": "Event" }, { "term": "Final answer", "runtime_type": "Outcome" }, { "term": "Token budget", "runtime_type": "State" }, { "term": "Retry policy", "runtime_type": "Decision" }, { "term": "Trajectory", "runtime_type": "Artefact" }, { "term": "Success rate", "runtime_type": "Learning" } ] }, { "name": "Agent Memory & Knowledge", "operating_domains": [ "Vector stores", "Memory namespaces", "Retrieval pipelines", "Embedding models", "Knowledge sources & connectors", "Chunking & indexing jobs", "Recall scoring", "Memory consolidation" ], "vocabulary": [ { "term": "Memory store", "runtime_type": "Object" }, { "term": "Memory item", "runtime_type": "Artefact" }, { "term": "Knowledge source", "runtime_type": "Object" }, { "term": "Embedding", "runtime_type": "Artefact" }, { "term": "Index job", "runtime_type": "Workflow" }, { "term": "Retrieval", "runtime_type": "Event" }, { "term": "Recall hit", "runtime_type": "Event" }, { "term": "Relevance score", "runtime_type": "Learning" }, { "term": "Consolidation", "runtime_type": "Workflow" }, { "term": "Forget decision", "runtime_type": "Decision" }, { "term": "Freshness", "runtime_type": "State" }, { "term": "Context window", "runtime_type": "State" }, { "term": "Retriever", "runtime_type": "Actor" }, { "term": "Grounded answer", "runtime_type": "Outcome" } ] }, { "name": "Agent Evaluation & Observability", "operating_domains": [ "Eval suites", "Golden datasets", "Trace timelines", "LLM-judge graders", "Regression dashboards", "Live monitors & alerts", "A/B agent comparisons", "Failure clustering" ], "vocabulary": [ { "term": "Trace", "runtime_type": "Artefact" }, { "term": "Span", "runtime_type": "Event" }, { "term": "Eval suite", "runtime_type": "Object" }, { "term": "Golden dataset", "runtime_type": "Object" }, { "term": "Judge", "runtime_type": "Actor" }, { "term": "Grade", "runtime_type": "Outcome" }, { "term": "Eval run", "runtime_type": "Workflow" }, { "term": "Regression", "runtime_type": "Event" }, { "term": "Pass rate", "runtime_type": "Learning" }, { "term": "Latency", "runtime_type": "State" }, { "term": "Alert", "runtime_type": "Event" }, { "term": "Failure cluster", "runtime_type": "Artefact" }, { "term": "Baseline", "runtime_type": "State" }, { "term": "Promotion decision", "runtime_type": "Decision" } ] }, { "name": "Agent Guardrails & Safety", "operating_domains": [ "Policy rules", "Input/output filters", "PII redaction", "Jailbreak detection", "Human-in-the-loop gates", "Permission scopes", "Incident reviews", "Red-team probes" ], "vocabulary": [ { "term": "Guardrail", "runtime_type": "Object" }, { "term": "Policy", "runtime_type": "Artefact" }, { "term": "Filter", "runtime_type": "Object" }, { "term": "Violation", "runtime_type": "Event" }, { "term": "Block decision", "runtime_type": "Decision" }, { "term": "Approval gate", "runtime_type": "Decision" }, { "term": "Reviewer", "runtime_type": "Actor" }, { "term": "Redaction", "runtime_type": "Event" }, { "term": "Risk level", "runtime_type": "State" }, { "term": "Incident", "runtime_type": "Event" }, { "term": "Red-team probe", "runtime_type": "Workflow" }, { "term": "Audit log", "runtime_type": "Artefact" }, { "term": "Compliance verdict", "runtime_type": "Outcome" }, { "term": "Block rate", "runtime_type": "Learning" } ], "note": "Touches data-protection (PII/GDPR) and sector-specific AI compliance where agents act on regulated data." }, { "name": "Conversational & Customer-Facing Agents", "operating_domains": [ "Bot personas", "Conversation flows", "Intent catalogues", "Channel integrations", "Escalation rules", "Knowledge answers", "Transcript reviews", "Containment dashboards" ], "vocabulary": [ { "term": "Assistant", "runtime_type": "Actor" }, { "term": "Persona", "runtime_type": "Object" }, { "term": "Conversation", "runtime_type": "Workflow" }, { "term": "User message", "runtime_type": "Event" }, { "term": "Intent", "runtime_type": "Artefact" }, { "term": "Reply", "runtime_type": "Event" }, { "term": "Escalation", "runtime_type": "Decision" }, { "term": "Handoff to human", "runtime_type": "Event" }, { "term": "Session state", "runtime_type": "State" }, { "term": "Resolution", "runtime_type": "Outcome" }, { "term": "Transcript", "runtime_type": "Artefact" }, { "term": "Containment rate", "runtime_type": "Learning" }, { "term": "CSAT", "runtime_type": "Learning" }, { "term": "Live agent", "runtime_type": "Actor" } ] }, { "name": "Multi-Agent Teams & Workflows", "operating_domains": [ "Agent crews & roles", "Task graphs", "Shared scratchpads", "Coordination protocols", "Delegation rules", "Blackboard state", "Workflow templates", "Team-level metrics" ], "vocabulary": [ { "term": "Crew", "runtime_type": "Actor" }, { "term": "Role", "runtime_type": "Object" }, { "term": "Task", "runtime_type": "Workflow" }, { "term": "Delegation", "runtime_type": "Decision" }, { "term": "Message bus", "runtime_type": "Object" }, { "term": "Broadcast", "runtime_type": "Event" }, { "term": "Shared scratchpad", "runtime_type": "Artefact" }, { "term": "Coordination state", "runtime_type": "State" }, { "term": "Sub-task result", "runtime_type": "Outcome" }, { "term": "Manager agent", "runtime_type": "Actor" }, { "term": "Workflow template", "runtime_type": "Object" }, { "term": "Deadlock", "runtime_type": "State" }, { "term": "Completion", "runtime_type": "Event" }, { "term": "Throughput", "runtime_type": "Learning" } ] } ] }, { "name": "n-robotOS", "buyer": "VPs of automation / robotics engineering leads at warehouses, factories, and robotics OEMs deploying physical robot fleets.", "os_test": "Buyer owns capital robot budget; state model is physical (joints, payloads, battery, collisions, maps) which no software-agent OS shares; vocabulary (waypoint, gripper, teach pendant) is robotics-native; repeatable vendors (Boston Dynamics, Locus, Formant) confirm category.", "sectors": [ { "name": "Fleet Operations & Dispatch", "operating_domains": [ "Robot fleet", "Mission queues", "Charging & docking", "Zone maps", "Traffic management", "Operator dashboards", "Shift schedules", "Throughput targets" ], "vocabulary": [ { "term": "Robot", "runtime_type": "Actor" }, { "term": "Fleet", "runtime_type": "Object" }, { "term": "Mission", "runtime_type": "Workflow" }, { "term": "Dispatch", "runtime_type": "Decision" }, { "term": "Waypoint", "runtime_type": "Object" }, { "term": "Battery level", "runtime_type": "State" }, { "term": "Docking event", "runtime_type": "Event" }, { "term": "Operator", "runtime_type": "Actor" }, { "term": "Mission complete", "runtime_type": "Outcome" }, { "term": "Robot status", "runtime_type": "State" }, { "term": "Traffic conflict", "runtime_type": "Event" }, { "term": "Shift report", "runtime_type": "Artefact" }, { "term": "Picks per hour", "runtime_type": "Learning" }, { "term": "Reroute", "runtime_type": "Decision" } ], "note": "Workplace machinery safety (OSHA/ISO 10218 collaborative-robot standards) applies on the floor." }, { "name": "Manipulation & Pick Programming", "operating_domains": [ "Grippers & end effectors", "Pick poses", "Object models / SKUs", "Grasp planners", "Bin layouts", "Force/torque limits", "Cycle programs", "Reject handling" ], "vocabulary": [ { "term": "End effector", "runtime_type": "Object" }, { "term": "Grasp", "runtime_type": "Event" }, { "term": "Pick pose", "runtime_type": "Artefact" }, { "term": "Object model", "runtime_type": "Object" }, { "term": "Grasp plan", "runtime_type": "Decision" }, { "term": "Pick cycle", "runtime_type": "Workflow" }, { "term": "Place", "runtime_type": "Event" }, { "term": "Drop / fault", "runtime_type": "Event" }, { "term": "Grip force", "runtime_type": "State" }, { "term": "Robot arm", "runtime_type": "Actor" }, { "term": "Successful pick", "runtime_type": "Outcome" }, { "term": "Bin", "runtime_type": "Object" }, { "term": "Pick success rate", "runtime_type": "Learning" }, { "term": "Reachability", "runtime_type": "State" } ] }, { "name": "Perception & Mapping", "operating_domains": [ "Sensor streams (LiDAR/RGB-D)", "Point clouds", "Occupancy maps", "Localization", "Object detection models", "Calibration jobs", "Map versions", "No-go zones" ], "vocabulary": [ { "term": "Sensor", "runtime_type": "Object" }, { "term": "Point cloud", "runtime_type": "Artefact" }, { "term": "Map", "runtime_type": "Artefact" }, { "term": "Detection", "runtime_type": "Event" }, { "term": "Localization", "runtime_type": "State" }, { "term": "Calibration", "runtime_type": "Workflow" }, { "term": "Perception model", "runtime_type": "Object" }, { "term": "Obstacle", "runtime_type": "Object" }, { "term": "Map update", "runtime_type": "Event" }, { "term": "Pose estimate", "runtime_type": "Outcome" }, { "term": "No-go zone", "runtime_type": "Object" }, { "term": "Drift", "runtime_type": "State" }, { "term": "Re-localization decision", "runtime_type": "Decision" }, { "term": "Detection accuracy", "runtime_type": "Learning" } ] }, { "name": "Teleoperation & Human Oversight", "operating_domains": [ "Remote control stations", "Live video feeds", "Intervention requests", "Latency budgets", "Takeover sessions", "Operator queues", "Assisted-autonomy modes", "Session recordings" ], "vocabulary": [ { "term": "Teleoperator", "runtime_type": "Actor" }, { "term": "Control station", "runtime_type": "Object" }, { "term": "Takeover", "runtime_type": "Decision" }, { "term": "Intervention request", "runtime_type": "Event" }, { "term": "Video feed", "runtime_type": "Object" }, { "term": "Control session", "runtime_type": "Workflow" }, { "term": "Latency", "runtime_type": "State" }, { "term": "Command", "runtime_type": "Event" }, { "term": "Autonomy mode", "runtime_type": "State" }, { "term": "Handback", "runtime_type": "Event" }, { "term": "Session recording", "runtime_type": "Artefact" }, { "term": "Resolved incident", "runtime_type": "Outcome" }, { "term": "Intervention rate", "runtime_type": "Learning" }, { "term": "Robot under control", "runtime_type": "Actor" } ] }, { "name": "Maintenance & Reliability", "operating_domains": [ "Health telemetry", "Fault codes", "Work orders", "Spare parts", "Service technicians", "Predictive models", "Uptime SLAs", "Recall campaigns" ], "vocabulary": [ { "term": "Robot unit", "runtime_type": "Object" }, { "term": "Telemetry", "runtime_type": "Artefact" }, { "term": "Fault code", "runtime_type": "Event" }, { "term": "Work order", "runtime_type": "Workflow" }, { "term": "Technician", "runtime_type": "Actor" }, { "term": "Health status", "runtime_type": "State" }, { "term": "Service decision", "runtime_type": "Decision" }, { "term": "Spare part", "runtime_type": "Object" }, { "term": "Repair", "runtime_type": "Event" }, { "term": "Restored unit", "runtime_type": "Outcome" }, { "term": "Maintenance log", "runtime_type": "Artefact" }, { "term": "Uptime", "runtime_type": "Learning" }, { "term": "MTBF", "runtime_type": "Learning" }, { "term": "Recall", "runtime_type": "Workflow" } ] }, { "name": "Robot Behaviour Programming", "operating_domains": [ "Behaviour trees", "Skill libraries", "Teach-pendant programs", "Motion primitives", "Simulation tests", "Parameter tuning", "Deployment rings", "Skill versions" ], "vocabulary": [ { "term": "Skill", "runtime_type": "Object" }, { "term": "Behaviour tree", "runtime_type": "Artefact" }, { "term": "Motion primitive", "runtime_type": "Object" }, { "term": "Teach program", "runtime_type": "Artefact" }, { "term": "Program author", "runtime_type": "Actor" }, { "term": "Sim test", "runtime_type": "Workflow" }, { "term": "Parameter set", "runtime_type": "State" }, { "term": "Deploy decision", "runtime_type": "Decision" }, { "term": "Skill trigger", "runtime_type": "Event" }, { "term": "Validated skill", "runtime_type": "Outcome" }, { "term": "Rollout ring", "runtime_type": "State" }, { "term": "Skill version", "runtime_type": "Artefact" }, { "term": "Execution success", "runtime_type": "Learning" }, { "term": "Skill execution", "runtime_type": "Event" } ] } ] }, { "name": "n-autonomyOS", "buyer": "Heads of autonomy / safety at AV, drone, and self-driving programmes; fleet operators of autonomous vehicles.", "os_test": "Distinct buyer (autonomy programme), unique safety-case state model (ODD, disengagements, miles, scenario coverage) and vocabulary (stack, perception, planner, safety driver) absent from generic robotics; repeatable companies (Waymo, Zipline, Wayve) confirm it.", "sectors": [ { "name": "Driving / Flight Stack", "operating_domains": [ "Perception stack", "Prediction module", "Motion planner", "Controller", "World model", "Operational design domain (ODD)", "Stack versions", "Compute budgets" ], "vocabulary": [ { "term": "Autonomy stack", "runtime_type": "Object" }, { "term": "Ego vehicle", "runtime_type": "Actor" }, { "term": "Planner", "runtime_type": "Object" }, { "term": "Trajectory", "runtime_type": "Artefact" }, { "term": "Planning decision", "runtime_type": "Decision" }, { "term": "Prediction", "runtime_type": "Artefact" }, { "term": "Maneuver", "runtime_type": "Event" }, { "term": "ODD", "runtime_type": "State" }, { "term": "Stack version", "runtime_type": "Object" }, { "term": "Safe stop", "runtime_type": "Outcome" }, { "term": "Compute headroom", "runtime_type": "State" }, { "term": "Tick", "runtime_type": "Event" }, { "term": "Drive session", "runtime_type": "Workflow" }, { "term": "Comfort score", "runtime_type": "Learning" } ], "note": "Subject to road-vehicle (UNECE, NHTSA AV) or airspace (FAA Part 135/BVLOS) certification depending on domain." }, { "name": "Safety Case & Disengagements", "operating_domains": [ "Disengagement log", "Safety driver shifts", "Hazard registers", "Safety-case arguments", "Incident reports", "Miles tracker", "Mitigation actions", "Regulator submissions" ], "vocabulary": [ { "term": "Disengagement", "runtime_type": "Event" }, { "term": "Safety driver", "runtime_type": "Actor" }, { "term": "Hazard", "runtime_type": "Object" }, { "term": "Safety case", "runtime_type": "Artefact" }, { "term": "Incident report", "runtime_type": "Artefact" }, { "term": "Severity", "runtime_type": "State" }, { "term": "Mitigation", "runtime_type": "Decision" }, { "term": "Mitigation action", "runtime_type": "Workflow" }, { "term": "Autonomous miles", "runtime_type": "Learning" }, { "term": "Near-miss", "runtime_type": "Event" }, { "term": "Regulator submission", "runtime_type": "Artefact" }, { "term": "Closed hazard", "runtime_type": "Outcome" }, { "term": "Safety officer", "runtime_type": "Actor" }, { "term": "MPI (miles per intervention)", "runtime_type": "Learning" } ], "note": "Regulated: safety-case and disengagement reporting mandated by AV/aviation authorities." }, { "name": "Scenario & Validation", "operating_domains": [ "Scenario library", "Edge-case catalogue", "Replay drives", "Coverage matrix", "Regression scenarios", "Test campaigns", "Pass/fail gates", "Scenario mining" ], "vocabulary": [ { "term": "Scenario", "runtime_type": "Object" }, { "term": "Edge case", "runtime_type": "Object" }, { "term": "Replay", "runtime_type": "Event" }, { "term": "Test campaign", "runtime_type": "Workflow" }, { "term": "Coverage matrix", "runtime_type": "Artefact" }, { "term": "Scenario mining", "runtime_type": "Workflow" }, { "term": "Pass/fail gate", "runtime_type": "Decision" }, { "term": "Verdict", "runtime_type": "Outcome" }, { "term": "Test engineer", "runtime_type": "Actor" }, { "term": "Scenario run", "runtime_type": "Event" }, { "term": "Coverage level", "runtime_type": "State" }, { "term": "Failure case", "runtime_type": "Event" }, { "term": "Validation report", "runtime_type": "Artefact" }, { "term": "Coverage growth", "runtime_type": "Learning" } ] }, { "name": "Remote Assistance & Mission Control", "operating_domains": [ "Assistance requests", "Remote operators", "Live vehicle map", "Path approvals", "Stuck-vehicle queue", "Geofences", "Mission schedules", "Resolution logs" ], "vocabulary": [ { "term": "Remote operator", "runtime_type": "Actor" }, { "term": "Assistance request", "runtime_type": "Event" }, { "term": "Stuck vehicle", "runtime_type": "State" }, { "term": "Path approval", "runtime_type": "Decision" }, { "term": "Geofence", "runtime_type": "Object" }, { "term": "Mission", "runtime_type": "Workflow" }, { "term": "Vehicle", "runtime_type": "Actor" }, { "term": "Guidance command", "runtime_type": "Event" }, { "term": "Resolution", "runtime_type": "Outcome" }, { "term": "Queue position", "runtime_type": "State" }, { "term": "Assistance log", "runtime_type": "Artefact" }, { "term": "Resume", "runtime_type": "Event" }, { "term": "Assists per hour", "runtime_type": "Learning" }, { "term": "Route plan", "runtime_type": "Artefact" } ] }, { "name": "Map & Localization Operations", "operating_domains": [ "HD maps", "Map change detection", "Localization layers", "Survey runs", "Map releases", "Lane / sign annotations", "Map QA", "Coverage regions" ], "vocabulary": [ { "term": "HD map", "runtime_type": "Object" }, { "term": "Map layer", "runtime_type": "Object" }, { "term": "Map change", "runtime_type": "Event" }, { "term": "Survey run", "runtime_type": "Workflow" }, { "term": "Annotation", "runtime_type": "Artefact" }, { "term": "Map release", "runtime_type": "Event" }, { "term": "Publish decision", "runtime_type": "Decision" }, { "term": "Localization accuracy", "runtime_type": "State" }, { "term": "Mapping vehicle", "runtime_type": "Actor" }, { "term": "Validated map", "runtime_type": "Outcome" }, { "term": "Coverage region", "runtime_type": "State" }, { "term": "QA review", "runtime_type": "Workflow" }, { "term": "Map freshness", "runtime_type": "Learning" }, { "term": "Map artefact", "runtime_type": "Artefact" } ] } ] }, { "name": "n-digitaltwinOS", "buyer": "Heads of operations / engineering at asset-heavy firms (energy, manufacturing, smart cities) running live virtual replicas of physical assets.", "os_test": "Buyer pays for asset-modelling platform; state model is the live-synced twin (telemetry binding, what-if state, drift between physical/virtual) unique vs robotics/simulation; vocabulary (twin, asset graph, live binding) is native; vendors (Bentley iTwin, Siemens, Cesium) confirm.", "sectors": [ { "name": "Asset Modelling & Twin Graph", "operating_domains": [ "Asset hierarchy", "Twin models", "Component library", "Property schemas", "Relationship graph", "3D geometry / BIM", "Twin versions", "Model imports" ], "vocabulary": [ { "term": "Digital twin", "runtime_type": "Object" }, { "term": "Asset", "runtime_type": "Object" }, { "term": "Twin graph", "runtime_type": "Artefact" }, { "term": "Component", "runtime_type": "Object" }, { "term": "Property", "runtime_type": "State" }, { "term": "Relationship", "runtime_type": "Object" }, { "term": "Model import", "runtime_type": "Workflow" }, { "term": "Twin version", "runtime_type": "Artefact" }, { "term": "Modeller", "runtime_type": "Actor" }, { "term": "Publish decision", "runtime_type": "Decision" }, { "term": "Validated twin", "runtime_type": "Outcome" }, { "term": "Geometry update", "runtime_type": "Event" }, { "term": "Schema", "runtime_type": "Object" }, { "term": "Model completeness", "runtime_type": "Learning" } ] }, { "name": "Live Telemetry Binding", "operating_domains": [ "Sensor bindings", "Data streams", "Tag mappings", "Sync jobs", "Twin-to-physical drift", "Connector health", "Update intervals", "Stream backfills" ], "vocabulary": [ { "term": "Sensor binding", "runtime_type": "Object" }, { "term": "Data stream", "runtime_type": "Object" }, { "term": "Telemetry update", "runtime_type": "Event" }, { "term": "Sync job", "runtime_type": "Workflow" }, { "term": "Live value", "runtime_type": "State" }, { "term": "Drift", "runtime_type": "State" }, { "term": "Connector", "runtime_type": "Actor" }, { "term": "Re-sync decision", "runtime_type": "Decision" }, { "term": "Tag mapping", "runtime_type": "Artefact" }, { "term": "Synced twin", "runtime_type": "Outcome" }, { "term": "Stale data", "runtime_type": "State" }, { "term": "Backfill", "runtime_type": "Workflow" }, { "term": "Sync latency", "runtime_type": "Learning" }, { "term": "Dropout", "runtime_type": "Event" } ] }, { "name": "Simulation & What-If Analysis", "operating_domains": [ "Scenario builder", "Physics solvers", "Parameter sweeps", "What-if comparisons", "Optimisation goals", "Run results", "Baseline vs proposed", "Result archive" ], "vocabulary": [ { "term": "Scenario", "runtime_type": "Object" }, { "term": "What-if run", "runtime_type": "Workflow" }, { "term": "Solver", "runtime_type": "Actor" }, { "term": "Parameter sweep", "runtime_type": "Workflow" }, { "term": "Run trigger", "runtime_type": "Event" }, { "term": "Result set", "runtime_type": "Artefact" }, { "term": "Optimisation goal", "runtime_type": "Decision" }, { "term": "Recommended setting", "runtime_type": "Outcome" }, { "term": "Baseline", "runtime_type": "State" }, { "term": "Convergence", "runtime_type": "State" }, { "term": "Analyst", "runtime_type": "Actor" }, { "term": "Comparison report", "runtime_type": "Artefact" }, { "term": "Predicted savings", "runtime_type": "Learning" }, { "term": "Sweep complete", "runtime_type": "Event" } ] }, { "name": "Predictive Maintenance & Health", "operating_domains": [ "Condition monitors", "Anomaly models", "Remaining-useful-life estimates", "Maintenance triggers", "Health scores", "Failure modes (FMEA)", "Work-order handoff", "Alert thresholds" ], "vocabulary": [ { "term": "Health score", "runtime_type": "State" }, { "term": "Anomaly", "runtime_type": "Event" }, { "term": "Failure mode", "runtime_type": "Object" }, { "term": "Condition monitor", "runtime_type": "Object" }, { "term": "Maintenance trigger", "runtime_type": "Decision" }, { "term": "Remaining useful life", "runtime_type": "Learning" }, { "term": "Alert", "runtime_type": "Event" }, { "term": "Inspection workflow", "runtime_type": "Workflow" }, { "term": "Reliability engineer", "runtime_type": "Actor" }, { "term": "Prevented failure", "runtime_type": "Outcome" }, { "term": "Risk level", "runtime_type": "State" }, { "term": "Diagnosis report", "runtime_type": "Artefact" }, { "term": "Threshold breach", "runtime_type": "Event" }, { "term": "Detection lead time", "runtime_type": "Learning" } ] }, { "name": "Operations Visualisation & Control", "operating_domains": [ "3D / map viewer", "Dashboards", "Live alarms", "Operator actions", "Control commands", "Camera viewpoints", "Annotations", "Shift handover" ], "vocabulary": [ { "term": "Operator", "runtime_type": "Actor" }, { "term": "Twin viewer", "runtime_type": "Object" }, { "term": "Dashboard", "runtime_type": "Artefact" }, { "term": "Alarm", "runtime_type": "Event" }, { "term": "Control command", "runtime_type": "Event" }, { "term": "Acknowledge decision", "runtime_type": "Decision" }, { "term": "Setpoint", "runtime_type": "State" }, { "term": "Annotation", "runtime_type": "Artefact" }, { "term": "Viewpoint", "runtime_type": "Object" }, { "term": "Stabilised asset", "runtime_type": "Outcome" }, { "term": "Shift handover", "runtime_type": "Workflow" }, { "term": "Active alarms", "runtime_type": "State" }, { "term": "Response time", "runtime_type": "Learning" }, { "term": "Acknowledged alarm", "runtime_type": "Event" } ], "note": "Critical-infrastructure control (energy/utilities) sits under NERC CIP / IEC 62443 cybersecurity regimes." } ] }, { "name": "n-spaceOS", "buyer": "Mission operations directors / flight directors at satellite operators, launch providers, and ground-station networks.", "os_test": "Buyer funds mission ops; state model is orbital (ephemeris, passes, conjunctions, telemetry/command) entirely unlike terrestrial twins; vocabulary (spacecraft bus, ground segment, TT&C) is space-native; vendors (Kubos, LeoLabs, Cognitive Space, Slingshot) confirm.", "sectors": [ { "name": "Mission Operations & Commanding", "operating_domains": [ "Spacecraft bus", "Command stack", "Telemetry channels", "Pass schedule", "Procedures / sequences", "Flight rules", "Anomaly board", "Mode transitions" ], "vocabulary": [ { "term": "Spacecraft", "runtime_type": "Actor" }, { "term": "Command", "runtime_type": "Event" }, { "term": "Telemetry", "runtime_type": "Artefact" }, { "term": "Procedure", "runtime_type": "Workflow" }, { "term": "Flight rule", "runtime_type": "Object" }, { "term": "Spacecraft mode", "runtime_type": "State" }, { "term": "Go/no-go decision", "runtime_type": "Decision" }, { "term": "Anomaly", "runtime_type": "Event" }, { "term": "Flight controller", "runtime_type": "Actor" }, { "term": "Safe mode", "runtime_type": "State" }, { "term": "Command executed", "runtime_type": "Outcome" }, { "term": "Command log", "runtime_type": "Artefact" }, { "term": "Pass utilisation", "runtime_type": "Learning" }, { "term": "Uplink", "runtime_type": "Event" } ], "note": "Spacecraft commanding requires radio-frequency licensing (ITU/FCC/Ofcom) and mission authorisation." }, { "name": "Ground Segment & Scheduling", "operating_domains": [ "Ground stations", "Antenna pool", "Contact scheduling", "Pass predictions", "Link budgets", "Station keeping windows", "Network conflicts", "Booking calendar" ], "vocabulary": [ { "term": "Ground station", "runtime_type": "Actor" }, { "term": "Antenna", "runtime_type": "Object" }, { "term": "Contact (pass)", "runtime_type": "Event" }, { "term": "Schedule", "runtime_type": "Workflow" }, { "term": "Booking decision", "runtime_type": "Decision" }, { "term": "Pass prediction", "runtime_type": "Artefact" }, { "term": "Link budget", "runtime_type": "Artefact" }, { "term": "Station availability", "runtime_type": "State" }, { "term": "Conflict", "runtime_type": "Event" }, { "term": "Established link", "runtime_type": "Outcome" }, { "term": "Acquisition of signal", "runtime_type": "Event" }, { "term": "Booking", "runtime_type": "Object" }, { "term": "Contact success rate", "runtime_type": "Learning" }, { "term": "Signal strength", "runtime_type": "State" } ] }, { "name": "Flight Dynamics & Orbits", "operating_domains": [ "Ephemeris", "Orbit determination", "Maneuver planning", "Propellant budget", "Conjunction assessment", "Station-keeping", "TLE catalogue", "Reentry prediction" ], "vocabulary": [ { "term": "Orbit", "runtime_type": "Object" }, { "term": "Ephemeris", "runtime_type": "Artefact" }, { "term": "Maneuver", "runtime_type": "Event" }, { "term": "Burn plan", "runtime_type": "Workflow" }, { "term": "Maneuver decision", "runtime_type": "Decision" }, { "term": "Propellant remaining", "runtime_type": "State" }, { "term": "Conjunction", "runtime_type": "Event" }, { "term": "Flight dynamics analyst", "runtime_type": "Actor" }, { "term": "Orbit solution", "runtime_type": "Outcome" }, { "term": "Collision risk", "runtime_type": "State" }, { "term": "TLE", "runtime_type": "Artefact" }, { "term": "Reentry prediction", "runtime_type": "Artefact" }, { "term": "Position accuracy", "runtime_type": "Learning" }, { "term": "Avoidance maneuver", "runtime_type": "Decision" } ], "note": "Conjunction/collision-avoidance reporting governed by space-traffic regulators (FCC/ESA/Space Force)." }, { "name": "Payload & Tasking", "operating_domains": [ "Imaging / sensor payload", "Tasking orders", "Acquisition plans", "Downlink queue", "Data products", "Customer requests", "Cloud-cover filters", "Delivery SLAs" ], "vocabulary": [ { "term": "Payload", "runtime_type": "Object" }, { "term": "Tasking order", "runtime_type": "Workflow" }, { "term": "Acquisition", "runtime_type": "Event" }, { "term": "Tasking decision", "runtime_type": "Decision" }, { "term": "Customer", "runtime_type": "Actor" }, { "term": "Data product", "runtime_type": "Artefact" }, { "term": "Downlink", "runtime_type": "Event" }, { "term": "Collection window", "runtime_type": "State" }, { "term": "Delivered image", "runtime_type": "Outcome" }, { "term": "Cloud cover", "runtime_type": "State" }, { "term": "Acquisition plan", "runtime_type": "Artefact" }, { "term": "Request queue", "runtime_type": "State" }, { "term": "Tasking fulfilment rate", "runtime_type": "Learning" }, { "term": "Capture complete", "runtime_type": "Event" } ] }, { "name": "Constellation Health & Fleet", "operating_domains": [ "Constellation fleet", "Subsystem health", "Battery / power", "Thermal limits", "Firmware updates", "Spare satellites", "Coverage gaps", "Fleet alerts" ], "vocabulary": [ { "term": "Constellation", "runtime_type": "Object" }, { "term": "Satellite", "runtime_type": "Actor" }, { "term": "Subsystem health", "runtime_type": "State" }, { "term": "Health alert", "runtime_type": "Event" }, { "term": "Firmware update", "runtime_type": "Workflow" }, { "term": "Battery state of charge", "runtime_type": "State" }, { "term": "Replace decision", "runtime_type": "Decision" }, { "term": "Spare satellite", "runtime_type": "Object" }, { "term": "Coverage gap", "runtime_type": "Event" }, { "term": "Healthy fleet", "runtime_type": "Outcome" }, { "term": "Update log", "runtime_type": "Artefact" }, { "term": "Operations engineer", "runtime_type": "Actor" }, { "term": "Fleet availability", "runtime_type": "Learning" }, { "term": "Coverage map", "runtime_type": "Artefact" } ] } ] }, { "name": "n-simulationOS", "buyer": "Heads of simulation / R&D engineering generating synthetic worlds and data for training, testing, and design.", "os_test": "Buyer pays for synthetic-world/compute; state model is the run graph (scene, domain randomisation, render jobs, dataset lineage) distinct from a live twin (no physical binding) and from autonomy validation; vocabulary (synthetic data, sim-to-real, render farm) is native; vendors (NVIDIA Omniverse, Applied Intuition, Parallel Domain) confirm.", "sectors": [ { "name": "Synthetic Data Generation", "operating_domains": [ "Scene templates", "Domain randomisation", "Asset libraries", "Label generators", "Render farm", "Dataset versions", "Distribution targets", "Quality filters" ], "vocabulary": [ { "term": "Scene", "runtime_type": "Object" }, { "term": "Synthetic dataset", "runtime_type": "Artefact" }, { "term": "Domain randomisation", "runtime_type": "Workflow" }, { "term": "Render job", "runtime_type": "Event" }, { "term": "Label", "runtime_type": "Artefact" }, { "term": "Asset", "runtime_type": "Object" }, { "term": "Generation decision", "runtime_type": "Decision" }, { "term": "Data engineer", "runtime_type": "Actor" }, { "term": "Generated frame", "runtime_type": "Outcome" }, { "term": "Render status", "runtime_type": "State" }, { "term": "Dataset version", "runtime_type": "Object" }, { "term": "Quality filter", "runtime_type": "Decision" }, { "term": "Sim-to-real gap", "runtime_type": "Learning" }, { "term": "Distribution coverage", "runtime_type": "Learning" } ] }, { "name": "Scenario Authoring & Worlds", "operating_domains": [ "World builder", "Actor behaviours", "Map / terrain", "Event scripts", "Weather & lighting", "Scenario library", "Parameter ranges", "Scenario reviews" ], "vocabulary": [ { "term": "World", "runtime_type": "Object" }, { "term": "Scenario", "runtime_type": "Object" }, { "term": "Sim actor", "runtime_type": "Actor" }, { "term": "Behaviour script", "runtime_type": "Artefact" }, { "term": "Trigger event", "runtime_type": "Event" }, { "term": "Weather preset", "runtime_type": "State" }, { "term": "Authoring decision", "runtime_type": "Decision" }, { "term": "Scenario author", "runtime_type": "Actor" }, { "term": "Published scenario", "runtime_type": "Outcome" }, { "term": "Authoring workflow", "runtime_type": "Workflow" }, { "term": "Parameter range", "runtime_type": "State" }, { "term": "Scenario library", "runtime_type": "Object" }, { "term": "Reuse rate", "runtime_type": "Learning" }, { "term": "Map", "runtime_type": "Artefact" } ] }, { "name": "Physics & Engine Runs", "operating_domains": [ "Physics engine", "Solver settings", "Timestep config", "Run batches", "Determinism checks", "Compute clusters", "Run logs", "Crash recovery" ], "vocabulary": [ { "term": "Physics engine", "runtime_type": "Object" }, { "term": "Sim run", "runtime_type": "Workflow" }, { "term": "Timestep", "runtime_type": "Event" }, { "term": "Solver config", "runtime_type": "State" }, { "term": "Determinism check", "runtime_type": "Decision" }, { "term": "Compute node", "runtime_type": "Actor" }, { "term": "Run batch", "runtime_type": "Object" }, { "term": "Run log", "runtime_type": "Artefact" }, { "term": "Run state", "runtime_type": "State" }, { "term": "Completed run", "runtime_type": "Outcome" }, { "term": "Crash", "runtime_type": "Event" }, { "term": "Replay artefact", "runtime_type": "Artefact" }, { "term": "Wall-clock per run", "runtime_type": "Learning" }, { "term": "Restart decision", "runtime_type": "Decision" } ] }, { "name": "Closed-Loop Testing & SIL/HIL", "operating_domains": [ "System-under-test bindings", "SIL / HIL rigs", "Test suites", "Metric extractors", "Pass criteria", "Regression baselines", "Rig schedules", "Result dashboards" ], "vocabulary": [ { "term": "System under test", "runtime_type": "Object" }, { "term": "Test rig", "runtime_type": "Actor" }, { "term": "Test suite", "runtime_type": "Object" }, { "term": "Test run", "runtime_type": "Workflow" }, { "term": "Metric extraction", "runtime_type": "Event" }, { "term": "Pass criterion", "runtime_type": "Decision" }, { "term": "Rig status", "runtime_type": "State" }, { "term": "Test result", "runtime_type": "Outcome" }, { "term": "Test engineer", "runtime_type": "Actor" }, { "term": "Baseline", "runtime_type": "State" }, { "term": "Result report", "runtime_type": "Artefact" }, { "term": "Regression", "runtime_type": "Event" }, { "term": "Pass rate", "runtime_type": "Learning" }, { "term": "Coverage delta", "runtime_type": "Learning" } ] }, { "name": "Asset & Environment Pipeline", "operating_domains": [ "3D asset ingest", "Material / texture sets", "USD scene graph", "LOD generation", "Asset validation", "Version control", "Asset catalogue", "Licensing metadata" ], "vocabulary": [ { "term": "3D asset", "runtime_type": "Object" }, { "term": "Material", "runtime_type": "Object" }, { "term": "Scene graph", "runtime_type": "Artefact" }, { "term": "Ingest job", "runtime_type": "Workflow" }, { "term": "Import event", "runtime_type": "Event" }, { "term": "Validation decision", "runtime_type": "Decision" }, { "term": "Asset status", "runtime_type": "State" }, { "term": "Approved asset", "runtime_type": "Outcome" }, { "term": "Asset artist", "runtime_type": "Actor" }, { "term": "Asset version", "runtime_type": "Object" }, { "term": "LOD level", "runtime_type": "State" }, { "term": "Catalogue entry", "runtime_type": "Artefact" }, { "term": "Asset reuse", "runtime_type": "Learning" }, { "term": "Validation pass rate", "runtime_type": "Learning" } ] } ] } ] } ] }